Hotel - Mercure Chambery Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Chambery Centre Hotel

4.0/5 514 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 14  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00
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Hotel location

Our rooms

Our spacious rooms are fully soundproofed and air-conditioned. You can choose between a double or twin room, smoking or non-smoking. Mountain views subject to availability.

  • 81 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 family rooms
  • Extra bed in room for child
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Fax machine
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
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4.2/5 AccorHotels Rating 1,499 reviews

Our guest reviews for Mercure Chambery Centre Hotel

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 514 reviews
Jm Couples - 11/07/2018 AccorHotels certified review
« Great, hotel quiet, central location. »

Good could be more welcoming and could have offered the parking facilities to us.

Anonymous Couples - 11/07/2018 AccorHotels certified review
« The ibis we spent the previous night was superior. »

Noisy. No warning

Jane N. Couples - 11/06/2018 AccorHotels certified review
« Perfect stopover for train travellers »

Right by the station, which would have been great is SNCF hadn't cancelled the TGV! After panicking we found a bus (Flixbus) to Turin and the bus stop was only about 5 mins from the hotel. Room was fine but a bit tired. Bathroom could have done with a bit of a refresh. I don't think it was as good as our room in 2015 which I remember as being totally excellent all round.

Allan R. Couples - 30/05/2018 AccorHotels certified review
« Pleasant stay with excellent breakfast. »

A very comfortable hotel in a very good location. Quiet and peaceful with good information at reception. The breakfast area was well laid out with a variety of food to suit all tastes.The bedroom was a bit small but adequate. The bedroom furniture needs updating to provide more drawers and coat hangers.

Mike Couples - 13/05/2018 AccorHotels certified review
« Good city centre hotel »

Overnight on the way to Italy. Comfortable bed, good air conditioning, brilliant shower. Slightly disappointed that there was no restaurant, but the recommendations for local restaurants were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, We thank you for your comments further to your stay to the Hotel Mercury Chambéry Centre. It is with great pleasure that we receive your compliments. So, we shall not miss to share your appreciations with all our team. The hotel has Room Service and our closeness with the city center allows you to find restaurants a few steps away from us. We hope to welcome you again in our hotel ! Justine

George A. Families - 23/04/2018 AccorHotels certified review
« very disappointing and poor experience »

The hotel was rated as 4 star. That is false. It should be rated not more than 2 stars. The hotel was old and not upgraded adequately. The toilet did not flush well. The A/C did not work. We had to request a fan. Sitting at the edge of the mattress almost flips it over. We stayed at over half a dozen hotels on this trip some of which were Accor Hotels; this one was the worst and the most disappointing. The premises were dirty and unmaintained. Accor Hotels are very presentable; this cannot be considered an Accor hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chambéry Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We volontary didn't put the climatisation on because we are in middle season and is difficult to put an hotel in climatisation when during the night there is less 10°C. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémi Martignago General Manager

M T. Families - 18/04/2018 AccorHotels certified review
« Everything as it should be. »

Everyone was very friendly, the room's were clean, tidy and comfortable. Car parking worked well, and we felt the staff were on hand in case we needed anything. They were happy to cope with our bad French too!

Celia Friends - 14/04/2018 AccorHotels certified review
« Ok but had better »

Hotel ok, clean but we just wanted a English breakfast tea bag and they charged room service for us coming down and getting it when there was load of different flavour and we want a different one, they did not charge in the end but was a hassle

Ta Business - 06/04/2018 AccorHotels certified review
« there was nothing uncomfortable during my stay »

Good breakfast, good reception, clean room

Mathijs Couples - 19/03/2018 AccorHotels certified review
« Room ok, Hotel old fashioned »

Public spaces in hotel are out of date. Service ok parking 16 euro's quite expensive. Checking mine creditcard with booking 1 euro is very impolite. Card was used to pay the hotel and is registered with you.

Anonymous Business - 13/03/2018 AccorHotels certified review

Satisfait

Dr. W. Business - 11/03/2018 AccorHotels certified review
« Nice Stay »

Very welcoming staff. Nice room, although bathroom was a little tight. Construction outside hotel makes it difficult to hotel entrance.

Anders Ö. Couples - 18/02/2018 AccorHotels certified review
« A room you could not stay in without ear plugs. »

We had access to the room from 19.00 pm until 17.00 pm the next day. We were able to sleep for six hours when people did not use the elevator. The management reduced our bill to 150 euros but in our opinion we should actually have paid 65 for the hours we could use the room, with ear plugs.

Julie C. Couples - 06/02/2018 AccorHotels certified review
« Perfect overnight stop. »

The staff were the epitome of helpfulness friendliness and most importantly efficiency. Room was perfect, space clean and comfortable. Situated closed to shops, historical streets, large number and variety of bars & restaurants. It made a great last night to our holiday before the long drive home. Didn't miss the on site restaurant at all, was good to stretch after traveling and find a restaurant that suited us. We were very happy with the taverne we found highly recommend it.

Martin H. Solo - 01/02/2018 AccorHotels certified review
« very friendly »

Stayed here on numerous occasions and it never fauils to impress. Great staff and rooms. Shame the restaurant is closed

Marie C. L. Couples - 16/01/2018 AccorHotels certified review
« halte imprevue mais bienvenue!! »

excellente

Anonymous Families - 15/01/2018 AccorHotels certified review
« Disappointed in hotel, wonderful staff! »

I don’t think I have come across a more wonderful reception experience in any hotel. Your staff in particular Justine and Rose went out of there way to make our stay as best they could. I hope they are acknowledged for this.

Ann Couples - 10/01/2018 AccorHotels certified review
« Good place to stay for one night but shame that the building works nearby went on all night! »

Room good, staff very friendly and helpful. However a disturbed night with building work all night at the nearby Gare de Chambery.

Janus C. Families - 02/01/2018 AccorHotels certified review
« Our room was disgusting & smelled of smoke »

When we arrived we went to our room, it smelled so bad of smoke that we had to request another one, but they claimed the hotel was full. We had to sleep all night with the window open and it was below freezing and huge noises from traffic and the station. I would not recommend anyone staying at the hotel. On departure nobody asked if we enjoyed our stay having waited 10 minutes to check out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear James C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chambéry Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you will come back for a night in Chambéry, please contact me directly to be sure this situation will not renew. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémi Martignago General Manager

David B. Business - 28/12/2017 AccorHotels certified review
« Convenient location good service. »

Pleasant city centre hotel. Restaurant closed during our stay but recommended restaurant q short walk away was good ( Gran Torino?)

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