Hotel - Mercure Chambery Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Chambery Centre Hotel

4.0/5 531 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Gift shop/newspaper shop  (Nearby)
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end 19:00-22:00
See all services

Hotel location

Our rooms

Our spacious rooms are fully soundproofed and air-conditioned. You can choose between a double or twin room, smoking or non-smoking. Mountain views subject to availability.

  • 81 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 10 family rooms
  • Extra bed in room for child
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Fax machine
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 1,606 reviews

Our guest reviews for Mercure Chambery Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 531 reviews
Ian B. Couples - 09/09/2018 AccorHotels certified review
« nearly good. »

Disappointments: no restaurant although advertised, no upper hook for the shower, standard-sized bed ( too narrow for us).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We are delighted to read that overall you enjoyed your stay at the hotel. Regarding the restaurant, if we do not have a restaurant strictly speaking, we have a system of "room service", and Michele, our barmaid will be happy to serve you a meal either in your room or at the bar. the hotel, on your next visit. We are disappointed that you did not appreciate the bedding because you had a privilege room with a mattress topper ... We hope to see you a next time and it will be with pleasure ! Best regards, Justine

Barry F. Couples - 03/09/2018 AccorHotels certified review
« Perfect hotel with great staff »

Really good felt welcome from arrival to departure, clean & perfect position.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr F., We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Justine

JS E Couples - 28/08/2018 TripAdvisor review
« Overnight before train to Paris »

Hotel is ideally located just across the road from the railway station and also very close to both the Hertz and Europcar car hire offices. Room are clean and modern. Breakfast although good is not cheap unless included in a deal of some kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you very much for your comment. We are delighted that you have enjoyed your stay in our hotel. We are surprised about your comment for the breakfast : you can find fresh and local products. We would like to inform you that there is an other breakfast at the bar : "express" for the rate of 8.50€ per person. You can find bread, pastries, hot drinks and orange juice. It's with pleasure that we will welcome you a next time ! Best regards from mountains, Justine

Shirley Solo - 20/08/2018 AccorHotels certified review
« Excellent »

First visit to Chambery Mercure and was very satisfied. The lovely girls on the reception desk were all extremely efficient. All my questions were quickly answered - always with a smile. They were extremely helpful and one in particular was particularly helpful in sorting out the best way for me to spend some time down near the lake. Thank you !!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs H., We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We are delighted to share with you all the activities to do in Chambéry and the surrounding area. We hope to see you a next time ! Best regards, Justine

Ta Business - 20/08/2018 AccorHotels certified review
« Nothing uncomfortable »

Cleanness, breakfast, location etc... everything was good enough. I have only a wish... would you please supply a pair of slippers? I forgot to bring it in my carrybag this time and faced a worriy to walk in a room...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Tomoaki, Thank you for taking the time to share your opinion. We are delighted that you have enjoyed your stay in our hotel. Regarding the slippers, know that we make available in our rooms "Privilège". But we could have helped you for this time. We hope to have the pleasure of welcoming you back among us. Best regards, Justine

Mi Families - 12/08/2018 AccorHotels certified review

great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you to have taking time to write your feedback. We are delighted to read that you appreciated your stay to the hotel. It's with pleasure that we will welcome you again in Chambéry ! Best regards, Justine

D. Couples - 12/08/2018 AccorHotels certified review
« TRES AGREABLE »

PARFAIT

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur d., Merci d'avoir pris le temps de répondre à ce questionnaire. Nous sommes vraiment ravis que vous ayez apprécié votre séjour à l'hôtel et de voir que la perfection existe avec vous :-) Nous transmettrons votre appréciation aux équipes. Au plaisir de vous accueillir une prochaine fois ! Bien cordialement, Justine

Thibault M. Families - 07/08/2018 AccorHotels certified review
« Good for an overnight stay »

The hotel is okay, a bit dated compared to other Mercure hotels but the staff was very friendly and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. We have the pleasure to inform you that the hall and the bar are going to be renovated. We hope your next visit will be as pleasant as the previous one. Sincerely, Justine

Jeff M. Business - 06/08/2018 AccorHotels certified review

The staff was friendly and anxious to help when needed. The room was consistently cleaned and was an excellent home away from home for almost 6 weeks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the hotel. It is with great pleasure that we receive your compliments. So, we shall not miss to share your appreciations with all our team. We hope to see you again in the beautiful city Chambéry ! Best regards, Justine

Sean E. Couples - 29/07/2018 AccorHotels certified review
« Very nice but could be so much better. »

Stayed here for 1 night on our way to friends in The Correze Region in France. Excellent check in with very helpful reception staff member. Prior to this we parked in the underground car park which costs 16 euros per night which is very expensive. The garage is also very 'tight' for large cars so be very careful. The room was clean, functional and the bed was excellent. The bathroom was a 'wet room' and we had to clean up after a shower with a 'squeegee mop', not exactly ideal. Not much of a view through the velux window which overlooked the extensive work being done to the train station opposite. Breakfast is a ridiculous price of 18 euros each or 8 euros on the bar area for something more basic. Walk up the road 2 minutes and you'll find a wonderful French Café who allow you to take pastries and croissant in to eat. 8 euros for 2 people and you're done. The bar prices are typical of France, very expensive for beer, £7 for a half litre of 1664 lager.....ouch... There is no restaurant in the hotel for an evening meal but only a short walk and you'll find plenty of places but they're not cheap and the one we ate at Le Z, was ok but expensive. If we return to Chambery we'll probably look for somewhere more reasonable and with a restaurant on-site.

Bobos Business - 21/07/2018 AccorHotels certified review
« Perfect hotel for a business trip to Chambery by TGV »

One night with several hours of use of the lobby lounge. Appreciate to have a lobby lounge staffed with a waiter and available with free wi-fi. Useful when the train is at 4 pm and check-out at noon.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean-Pierre B., We thank you for having taken time to comment your stay. We are delighted that you took advantage completely of your stage in our hotel. Indeed, our hotel is situated near the station, what allows to wait for your train in the peace in our bar area. We hope to welcome you again in our hotel! Best regards, Justine

Jm Couples - 11/07/2018 AccorHotels certified review
« Great, hotel quiet, central location. »

Good could be more welcoming and could have offered the parking facilities to us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs C., We very much appreciate your comments regarding your stay. We are very surprised about your remark because the staff make every effort to give a quality service but I tell the information to the team and we try to be more thoughtful. We hope to have the pleasure to welcome you again among us. Sincerely, Justine

Anonymous Couples - 11/07/2018 AccorHotels certified review
« The ibis we spent the previous night was superior. »

Noisy. No warning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jonathan G., We thank you for having taken time to write us following your stay in our establishment. We are sorry that the service was not up to your expectations. For your next stay do not hesitate to ask us for a room which is to the yard inside to be more quiet. We regret that the welcome was not up to your expectations and we shall announce it to our team. We hope to get back to your confidence(trust) during your next stay Best regards, Justine

Jane N. Couples - 11/06/2018 AccorHotels certified review
« Perfect stopover for train travellers »

Right by the station, which would have been great is SNCF hadn't cancelled the TGV! After panicking we found a bus (Flixbus) to Turin and the bus stop was only about 5 mins from the hotel. Room was fine but a bit tired. Bathroom could have done with a bit of a refresh. I don't think it was as good as our room in 2015 which I remember as being totally excellent all round.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs N., We very much appreciate your comments regarding your stay at the hotel. We have noted your remarks about bathroom and room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best regards, Justine

Allan R. Couples - 30/05/2018 AccorHotels certified review
« Pleasant stay with excellent breakfast. »

A very comfortable hotel in a very good location. Quiet and peaceful with good information at reception. The breakfast area was well laid out with a variety of food to suit all tastes.The bedroom was a bit small but adequate. The bedroom furniture needs updating to provide more drawers and coat hangers.

Mike Couples - 13/05/2018 AccorHotels certified review
« Good city centre hotel »

Overnight on the way to Italy. Comfortable bed, good air conditioning, brilliant shower. Slightly disappointed that there was no restaurant, but the recommendations for local restaurants were good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, We thank you for your comments further to your stay to the Hotel Mercury Chambéry Centre. It is with great pleasure that we receive your compliments. So, we shall not miss to share your appreciations with all our team. The hotel has Room Service and our closeness with the city center allows you to find restaurants a few steps away from us. We hope to welcome you again in our hotel ! Justine

George A. Families - 23/04/2018 AccorHotels certified review
« very disappointing and poor experience »

The hotel was rated as 4 star. That is false. It should be rated not more than 2 stars. The hotel was old and not upgraded adequately. The toilet did not flush well. The A/C did not work. We had to request a fan. Sitting at the edge of the mattress almost flips it over. We stayed at over half a dozen hotels on this trip some of which were Accor Hotels; this one was the worst and the most disappointing. The premises were dirty and unmaintained. Accor Hotels are very presentable; this cannot be considered an Accor hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Chambéry Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We volontary didn't put the climatisation on because we are in middle season and is difficult to put an hotel in climatisation when during the night there is less 10°C. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rémi Martignago General Manager

M T. Families - 18/04/2018 AccorHotels certified review
« Everything as it should be. »

Everyone was very friendly, the room's were clean, tidy and comfortable. Car parking worked well, and we felt the staff were on hand in case we needed anything. They were happy to cope with our bad French too!

Celia Friends - 14/04/2018 AccorHotels certified review
« Ok but had better »

Hotel ok, clean but we just wanted a English breakfast tea bag and they charged room service for us coming down and getting it when there was load of different flavour and we want a different one, they did not charge in the end but was a hassle

Ta Business - 06/04/2018 AccorHotels certified review
« there was nothing uncomfortable during my stay »

Good breakfast, good reception, clean room

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