Hotel Cerretani Firenze - MGallery 4 stars

TripAdvisor rating 4.5/5 576 reviews
Hotel Cerretani Firenze - MGallery
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Hotel extras

  • Take a break at the Il Michelangelo Bar

  • Light snacks in the lobby

  • The utmost in comfort and elegance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf
  • Bicycles rental (Nearby)
Business services
  • Copy/print service available

Hotel location

Hotel Cerretani Firenze - MGallery

Via De Cerretani 68
50123
florence
italy

Tel: +390550643811

Fax: (+39)0552381312

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAIN RAILWAY STATION :   ST MARIA NOVELLA

  • By plane

    FLORENCE PERETOLA At 8km / 5 miles

  • By plane

    FLORENCE PISA GAL GALILEI At 110km / 68.75 miles

  • By helicopter

    A. VESPUCCI AIRPORT FLORENCE At 8km / 5 miles

  • By car

    FIRENZE CERTOZA At 8km / 5 miles

  • By car

    FIRENZE NORD At 8km / 5 miles

  • By car

    FIRENZE SUD At 8km / 5 miles

  • By train

    SANTA MARIA NOVELLA At 0.3km / 0.19 miles

GPS :43.773521, 11.252575

Our accommodations

Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.

EXECUTIVE ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

IL MICHELANGELO

Photo non contractuelle / Strictly non binding

Traditional Tuscan cuisine and regional wines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Cerretani Firenze - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,050 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

576 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019
Customer review rating 4.6/5

Anonymous Couples - 12/08/2019 AccorHotels review

Original room had a terrible trash like odor

Great Location Good Service

TripAdvisor rating 4.5/5

EddiPT Couples - 08/08/2019 TripAdvisor review

Good Hotel in Great location. Very close to major sites and events. Could us more benefits for Platinum members and guest facilities. Small breakfast room and lounge area not open until 5:30 pm. Great service in the lounge.

Dear EddiPT, Thank you very much for your positive comments and for taking the time to review your stay with us. It gives us great joy to know you were satisfied with the surrounding views and the facilities provided by our Hotel. I will share your positive comments with our team. Looking forward to welcoming you back for another great time. Esther Enna General Manager Hotel Cerretani MGallery Collection

Very welcoming upon arrival nice room with great service

Customer review rating 4.6/5

Cathy M. Families - 07/08/2019 AccorHotels review

We really enjoyed our stay here. The hotel is very centrally located with lots of shops and restaurants near by. The staff were very friendly and breakfast was great. I would recommend this place

Dear CATHY M., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Excellent room quality, impeccable service from the hotel staff

Customer review rating 4.6/5

Sumeet Families - 06/08/2019 AccorHotels review

Beginning with an efficient check-in, my stay at the property was an enjoyable and satisfying experience. The hotel staff were extremely helpful, offering assistance and advice that facilitated my leisure trip. The quality of the room and the amenities is excellent, as is the location of the property. The complimentary afternoon tea is an excellent idea and you may want to continue with it. The check-out was equally smooth. Special compliments and a big thank you to all the hotel staff.

Dear SUMEET N., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection
Customer review rating 4.6/5

P D. Families - 05/08/2019 AccorHotels review

Well located, clean, friendly, great breakfast, only so-so a room without window not announced at reservation time.

Dear PATRICK D., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

first time in florence

Customer review rating 4.6/5

Hans V. Couples - 04/08/2019 AccorHotels review

We found the hotel very good situated and a warm welcome was also there The room was with atmosphere however a little small . Breakfast was very good in a pleasant space (except for some Russian scumbags) Personnel is exceptional friendly and the 4 nights were money well spent

Dear HANS v., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Perfect stay!

Customer review rating 4.6/5

Alex Couples - 03/08/2019 AccorHotels review

We totally enjoyed our stay in the Cerretani Firenze. The rooms were very cozy, the bathroom nice and clean, everything was calm and relaxed, what more can you ask for? I especially want to highlight the staff in the breakfast room, absolutely great people working there! When we come back to Firenze we will most likely stay here another time. I didn't give a 10/10 as the hotel doesn't have gym and also a rooftop bar would be great. First world problems ;)

Dear Alexander D., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Very helpfull and kind personal

Customer review rating 4.6/5

Anonymous Families - 02/08/2019 AccorHotels review

Very Nice staff at breakfast and reseption. We GOT smiling hjelp with sightseeing tour, good restaurant (l’Olio) and taxi for AirPort

Dear Christine Kihle O., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Fantastic stay at Hotel Cerretani

Customer review rating 4.6/5

Gretchen C. Friends - 02/08/2019 AccorHotels review

I never regretted booking our accommodations at Hotel Cerretani. First of all, it did not only live up to my expectations but even exceeded them. The hotel was very clean and had scent diffusers all around including the guest rooms. The service from the hotel staff is superb especially Lara. She's very accommodating and recommends to us the best places to eat. She made sure we are having a great time in Florence. Breakfast was also very good. The food served is fresh. Overall, we enjoyed our stay at your hotel.

Dear Gretchen C., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Perfect stay ever

Customer review rating 4.6/5

Jin H. Couples - 01/08/2019 AccorHotels review

It was great check-un experience. I have got all information i need at my arrival even i didn't ask for it. Especially, i would like to express my appreciation to Ms. Silvia at front desk for her professional work and kindness. She made my days. I will definitely go back to this hotel in my next trip.

Dear Sejin H., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Nice hotel, nice location

Customer review rating 4.6/5

A. G. Families - 31/07/2019 AccorHotels review

A bit disappointed as no hot water the first nite and morning and issue with bar who does not offer drinks as per the membership program. Nice staffs but need more obviously!

Dear G. A., Thank you for taking the time to tell us about your experience at the Hotel Cerretani Firenze - MGallery. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection
Customer review rating 4.6/5

Sumra Couples - 30/07/2019 AccorHotels review

As an Accor Gold member (and SOFITEL lover), I make it a point to stay at Accor hotels whenever I travel, and Hotel Cerretani MGallery does not disappoint. I arrived in the hotel early in the morning and wasn’t expecting my room to be ready, but to my surprise, Claudio said that my room was Ready. We did not opt to get the breakfast included in our stay as we like to venture out and explore different locations. However, on a few occasions we did have breakfast at the hotel. Irina was extremely pleasant and accommodating and remembered our names and room number after only meeting us once. The breakfast has a wide variety of light foods, which we loved. We happened to be staying in the hotel during the week of the heat wave. The air conditioning worked so efficiently that on some occasions, the room was too cold. There is also an evening turn down service which we enjoyed. We did enjoy sitting at the bar on a few evenings and enjoyed our chats with Lucca, the bartender. As a gold member we were given two complimentary drinks at the bar. I loved the whole boutique feel of the hotel. It didn’t feel crowded and there was ample space for everything. This is the type of hotel where the small details really measure up. For example, the last day we were in Florence, it rained all day. The hotel supplies complimentary umbrellas for all their clients which was a beautiful touch. We also received a bowl of fresh fruit on our first night and a personal letter welcoming us as Accor Gold Members. Despite all the positive points there are a few things worth mentioning that the hotel could improve upon. 1) The bathroom tub is extremely slippery when you get in and out and poses a falling hazard. Although there were some friction grips in the tub, they are only located near the drain, it would be better to have them throughout the entire standing area of the tub. 2) To step in the tub, it is extremely high, people who may have mobility issues will likely have difficulties. 3) the last two nights in the hotel, there was no hot water, the warmest it would get is lukewarm and the pressure was extremely low. Not sure what the cause of it was, as all the previous nights before there were no issues. However after staying there for multiple nights, I would not hesitate to stay in this hotel again. In fact, it will be my first choice. All in all, an excellent stay. Bravo to all the staff!

Dear Sumra K., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. We are happy to learn that you had an amazing experience with us, and that our staff has contributed to a memorable stay. Any suggestions and recommendations for improvements are very welcome. We hope to have the pleasure to welcoming you back soon. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Great location and comfort

Customer review rating 4.6/5

Roopak M. Couples - 29/07/2019 AccorHotels review

It was a great experience staying at a suite at Cerratini palace July 17-21 ,2019 The location is fabulous...right next to the Dumo .Rooms are modern and well furmished with comfortable beds.Staff is very nice The complimentary tea service daily 3 to 6 pm is a great touch. Breakfast is very good .Being a historic building in the heart of the city.there is no view from the rooms and the lifts are small...but that is ok

Dear ROOPAK m., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Satisfactory

TripAdvisor rating 4.5/5

alexl8888 Friends getaway - 29/07/2019 TripAdvisor review

I have always been a fan of mgallery boutique hotels but this one was expensive for what it was. Decor was nice but a bit tired. I would try a different hotel next time but given that it was in a decent location I do not regret the decision.

Dear Alex8888, Thank you for taking the time to share your experience with us. As you can see from the other reviews, we are extremely focus on ensuring that our guest have wonderful experiences in Hotel Cerretany MGallery Collection. We have taken very seriously your comment and we will do everything we can to improve our services. We are looking forward to welcome you soon again to try and leave a better impression this time. Kind regards, Esther Enna General Manager Hotel Cerretani MGallery Hotel Collection

Great location and close to many good restaurants

Customer review rating 4.6/5

Kent E. Couples - 21/07/2019 AccorHotels review

Overall experience was fine. Really nice room, very quite and very comfortable. Platinum privileges were confusing as they differ from those I receive when travelling in South East Asia. Very disappointed that breakfast was not included in my privileges.

Dear Kent E., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Lovely hotel

Customer review rating 4.6/5

Luxfamily T. Families - 21/07/2019 AccorHotels review

We were treated like royalty from the check in to the check out. Irina in the restaurant was incredible. Rooms are clean, well kept have lovely views over the rooftops and are styled in a classic but modern Italian Palazzo style. We had 1 room and 1 suite (2 adults and 4 kids). Highly recommended

Dear Mr. V., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Nicola Masini Operational Coordinator

Perfect location and very comfortable

Customer review rating 4.6/5

Tom Couples - 20/07/2019 AccorHotels review

We loved our stay at the Hotel Cerretani - Firenze MGallery... It was in the heart of the historic area of Florence. We walked to all the major monuments, including the Duomo which is literally just down the street. We also spend time shopping (Gucci, Prada and so much more) which was also just down the street (maybe not a good thing lol) Our room was very comfortable...the bed and bathroom were on the upscale side of things compared to most hotels in Europe. It also smelled very good. We really thought the breakfast was outstanding as well. We enjoyed having a glass of wine in the bar off the lobby. The barman was very attentive and helpful.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Nicola Masini Operational Coordinator

Fantastic Hotel Great Service Clean would highly recommend

Customer review rating 4.6/5

R S. Couples - 20/07/2019 AccorHotels review

This hotel would have to be one of the best we have stayed in, the staff were very helpful and friendly , the room was fantastic we had an upgrade to a suite and it was very clean and modern, the breakfast was great and enjoyed the complimentary afternoon tea served downstairs .would love to stay again, this hotel is the best.

Dear Rachel , We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Nicola Masini Operational Coordinator

Lovely Hotel. Great Location.

Customer review rating 4.6/5

Victoria Couples - 19/07/2019 AccorHotels review

The hotel was in a great location very near to the Duomo. Friendly staff and very clean with a well equipped room. We had a wonderful 3 night stay in a beautiful city.

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Nicola Masini Operational Cordinator
Customer review rating 4.6/5

Grzegorz U. Couples - 17/07/2019 AccorHotels review

The hotel, staff and food - all was good but valet parking service was a disaster - my car has been scratched in one place and the drivers door bumped on some wall with it’s edge. The guy from parking took payment and when I put his attention on damages he simply replied it was like that before and not his fault. I double checked with Laura the reception manager and there was nothing about these damages in take over report but of course the guy was already gone at that time - sad experience at the end of nice stay

Dear Grzegorz U., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection
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