Hotel - Hotel Cerretani Florence - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Cerretani Florence - MGallery by Sofitel

4.5/5 397 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.

  • 86 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • WIFI in your room
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 681 reviews

Our guest reviews for Hotel Cerretani Florence - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 397 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Thomas H. Couples - 12/08/2018 AccorHotels certified review
« Awesome hotel in an awesome location »

We were just there for an overnight to recover from jet lag before going to San Gimignano. The room was spacious and comfortable, the breakfast was great and all of the staff was courteous and professional. We will definitely return.

Anonymous Couples - 12/08/2018 AccorHotels certified review
« Exceptional »

Great location, beautiful room, spacious and clean

Couples - 10/08/2018 TripAdvisor review
« Very good hotel! The friendly and knowledgeable staff! »

The location of the hotel is ideal. The service was excellent. The room - good. Amenities - very good. The rooms are cleaned very well, We liked the room cleaning most of all. The breakfast is delicious. The staff is very attentive to the guests.

Debbie Families - 08/08/2018 AccorHotels certified review
« Wonderful! »

Loved this hotel! The rooms are all redone, the staff is very nice and helpful. The breakfast was delicious!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Natasha K. Friends - 06/08/2018 AccorHotels certified review
« Lovely, friendly helpful staff and great location »

A Lovely hotel with very friendly helpful staff. Rooms spacious, very modern with comfy beds. Great location to everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is so pleasant to read such positive feedbacks as yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team. We all look forward to welcoming you back soon. Best regards, Mr. Gianluca Tintori General Manager

Solo travel - 06/08/2018 TripAdvisor review
« Location »

Stunning location within easy walking distance to everything. Room was amazing, compfortable, spacious, with all mod cons. Enjoyed my stay here. Staff could be more attentive (or maybe there could be more of them?)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I thank you for praising our Hotel! It is always a pleasure to hear how happy are our guests when they stay with us. We put a lot into satisfying all of our guests and we do it in a genuine way. We then look forward to welcoming you once again. Mr. Gianluca Tintori General Manager

Mauricio C. Families - 05/08/2018 AccorHotels certified review
« Hotel Cerretani Firenze - Great Hotel »

My family and I had a great time at this hotel. We spent few days and it was great. The staff is well trained, the hotel looks nice, very good breakfast and really well located in Firenze. I totally recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

Anonymous Couples - 03/08/2018 AccorHotels certified review
« Pleasant »

Very enjoyable. As we were on holiday, the holiday is in a fantastic location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Christy D. Families - 03/08/2018 AccorHotels certified review

Great location in a hotel that pays attention to the finer details.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is so pleasant to read such positive feedbacks as yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team. We all look forward to welcoming you back soon. Best regards, Mr. Gianluca Tintori General Manager

Fabrice D. Couples - 01/08/2018 AccorHotels certified review
« FANTASTIC HOTEL IN FIRENZE CENTER »

SUPER HOTEL IDEAL LOCATION IN CITY CENTER VERY GOOD STAFF

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

Nick R. C. Couples - 29/07/2018 AccorHotels certified review
« Excellent hotel »

Lovely welcome on arrival. Great location, larger comfortable room and bathroom. Great air conditioning. Very good breakfast. Thanks for a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Couples - 29/07/2018 TripAdvisor review
« Excellent Hotel »

Great welcome at this fantastic hotel. Central location, walking distance to all the main sights. Room was very clean spacious and comfortable- great aircon. Breakfast was also very good. Particularly considerate staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It is so pleasant to read such positive feedbacks as yours. Thank you! As a matter of fact our daily main aim is to make our guests happy and we genuinely put a lot into it to provide the highest standard of services. I am most thankful to you for your kind words which are a true encouragement for the whole team. We all look forward to welcoming you back soon. Best regards, Mr. Gianluca Tintori General Manager

Andrew Families - 25/07/2018 AccorHotels certified review
« Overall very good »

Check in was very nice, rooms / hotel decor very nice. Very comfortable overall. My only negatives were the bar area - which was an absolute dead zone at night and the drinks were only so-so - and the breakfast felt a little under-staffed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, I am glad to hear that you have had an enjoyable experience at our Hotel. Our daily main concern is to look after our guests offering them our undivided attention. I am sorry to hear that your stay was not to your full satisfaction. I thank you for your feedback and will discuss this with the Team. We look forward to welcoming you back soon to our Hotel. Sincerely, Mr. Gianluca Tintori General Manager

Ekaterina K. Solo - 23/07/2018 AccorHotels certified review
« Overall impression is good, but has minor faults »

I liked the hotel's interior and my room. There is enough living space in the room, which is particularly great. (It's not very common feature among european hotels, most of them are toy-sized with small rooms) The breakfast buffet was also providing wide range of dishes. The staff at the reception desk was very welcoming upon my arrival, and more than helpful during my stay. But, i have to say that i was disappointed by housekeeping staff's disrespectful attitude. During my stay, two times i had that unpleasant situation with the housemaid entering my room while i was inside. I told her to stay away and do not enter, I loudly and clearly said " No, no, do not enter, please", but she still entered offering turndown service and "good-night" sweets. I appreciate her willingness to provide me best service, but it was an embarrasment, when she entered my room, while i was staying in the bed or was in the bathroom. I'm sorry, but this is unacceptable. Second, i was a bit disappointed by the service at breakfast - staff wasn't welcoming, they never offered me a seat (so i just had to look for a free table by myself) and didn't offer me tea/coffee. They also were not very fast at cleaning the tables.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr. Gianluca Tintori General Manager

Karl A. Couples - 23/07/2018 AccorHotels certified review
« Fantastic service from start to finish »

From the moment we arrived in the hotel we were made to feel very welcome. Even though we had arrived early and our room was not ready we were provided with everything we needed so that we could go and do an initial exploration of Florence. When you turn left out of the front door and walk a very, very short distance the first thing that you can see at the end of the road is the duomo. The hotel is very central and all of the major tourist attractions are in walking distance. The staff in reception are fantastic and our last minute request to visit "David" in the Galleria dell'Accademia was accommodated without any hassle at all. I will definitely return to the hotel as we didn't have enough time to see everything we wanted to in Florence and I couldn't think of anywhere else I would want to stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are honored you chose our Hotel for your stay in Florence. Our commitment is to provide you with impeccable standards and the greatest comfort possible. Each guest’s visit should be an unforgettable experience. We thank you for taking time to fill our satisfaction survey. We are always attaching high importance to hear about our guests’ experiences during their stay in our hotel. It helps us to better understand our clients’ wishes and to constantly improve what we are offering. We are looking forward to welcoming you in a near future and remain at your complete disposal for any further information you may need. Best regards, Mr. Gianluca Tintori General Manager

Couples - 20/07/2018 TripAdvisor review
« Nice Hotel - but not without issues »

The hotel has a good vibe and the interior is really nice. The service is friendly and we found the staff helpful when assistance was required. Location was fantastic located right in the heart of the city. The room was the biggest issue. We reserved a junior suite at considerable cost. Our expectation was that this room would be reasonable in size for the price paid. It was below the expectations we had set for ourselves. Our friends who have stayed in this hotel (also ordering a junior suite) advised us that their room was much larger than ours. They may have taken into account the courtyard that our room adjoined, however as we do not smoke nor was there any outdoor seating this was not used at all. Don't get me wrong the room was nice, but we didn't feel like we got value for money. The water in the room which we thought was complimentary turned out not to be. It was charged each day despite us not always receiving a top up of this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback and taking time to post your comments. We are pleased to read that your overall stay was pleasant and d hope that your room size did not impact your stay and the possibility of returning back to our Hotel. Thank you again for your comments. Sincerely, Mr. Gianluca Tintori General Manager

Adrian B. Couples - 12/07/2018 AccorHotels certified review
« Perfect location lovely hotel »

Great stay in a great location, staff friendly and helpful nice bar to relax in and clean fully stocked room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Robbie Couples - 09/07/2018 AccorHotels certified review
« Beautifully restored palazzo offering spacious and comfortable accommodation with pleasant and committed staff providing excellent service »

first class experience from beginning to end. Reception were excellent and informative. Rooms were spacious and immaculately maintained. Breakfast room and bar well equipped. Great location close to the historic centre and Santa Maria Novella rail station

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Paul T. H. Couples - 04/07/2018 AccorHotels certified review
« Brilliant city centre location with great style »

The location made this city stay easy and enjoyable. Together with a great style approach and very sound service it added up to a strong recommendation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, It was great to read such a positive feedback like yours and I thank you for that. We have a passion for all of our guests and cannot help indulging them. Our utmost reward is to hear our guests satisfaction. This is the reason why my team and I were so happy to read your kind words. We all look forward to your next visit. Best regards, Mr. Gianluca Tintori General Manager

Anonymous Families - 01/07/2018 AccorHotels certified review
« Wonderful 5 day stay at a Hotel Cerretani »

The hotel was lovery, an oasis of modern comfort in the heart of old town Florence, perfectly located just steps from the Duomo, the SMN train station, and lively shops and restaurants in all directions. We had terrific service from Lara, who answered many questions we had during reservation, and who organized a lively tour for us to Sienna, San Gimignano, and a lovely lunch at a Tuscan winery. Overall a lively stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

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