Hotel Cerretani Florence - MGallery by Sofitel 4 stars

TripAdvisor rating 4.5/5 534 reviews
Hotel Cerretani Florence - MGallery by Sofitel
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Hotel extras

  • Take a break at the Il Michelangelo Bar

  • Light snacks in the lobby

  • The utmost in comfort and elegance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf
  • Bicycles rental (Nearby)
Business services
  • Copy/print service available

Hotel location

Hotel Cerretani Florence - MGallery by Sofitel

Via De Cerretani 68
50123
florence
italy

Tel: +390550643811

Fax: (+39)0552381312

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAIN RAILWAY STATION :   ST MARIA NOVELLA

  • By plane

    FLORENCE PERETOLA At 8km / 5 miles

  • By plane

    FLORENCE PISA GAL GALILEI At 110km / 68.75 miles

  • By helicopter

    A. VESPUCCI AIRPORT FLORENCE At 8km / 5 miles

  • By car

    FIRENZE CERTOZA At 8km / 5 miles

  • By car

    FIRENZE NORD At 8km / 5 miles

  • By car

    FIRENZE SUD At 8km / 5 miles

  • By train

    SANTA MARIA NOVELLA At 0.3km / 0.19 miles

GPS :43.773521, 11.252575

Our accommodations

Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.

EXECUTIVE ROOM, 1 Queen Size Bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Breakfast in bed
  • Phone(...)

JUNIOR SUITE, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Breakfast in bed
  • Phone(...)

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Breakfast in bed
  • Phone(...)

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: x2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Breakfast in bed
  • Phone(...)

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: x1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Breakfast in bed
  • Phone(...)

SUITE, 1 King Size Bed

  • Max. number of persons: x3
  • Area: From 53
  • Views: City side, Panorama view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Audio docking station(...)

Our restaurants and bars

IL MICHELANGELO

Photo non contractuelle / Strictly non binding

Traditional Tuscan cuisine and regional wines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Cerretani Florence - MGallery by Sofitel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

952 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

534 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Totally gorgeous s!

TripAdvisor rating 4.5/5

Maria D Business - 18/05/2019 TripAdvisor review

Totally gorgious! One of the most lovely Hotels I have ever stayed in. Extraordinary clean and with excellent room service! Fresh flowers all over! Well decorated rooms and elegant details! Excellent reservation staff, willing to help and meet your needs! I will visit it again!

Dear Guest, We thank you sincerely for your lovely comment on TripAdvisor. We are very glad that you appreciated your stay among us and that you were very especially seduced by our services, as well as our location. Your satisfaction is our priority and we are very happy to know you spent a nice moment with us. We are looking forward to welcoming you again. Best regards, Mr. Gianluca Tintori General Manager

Overall average at best

Customer review rating 4.6/5

Roland J. Couples - 17/05/2019 AccorHotels certified review

For a quality hotel with Accor gold membership this is without doubt the worst Sofitel hotel I have stayed at Service was poor and facilities only adequate

Exceeded expectations!

Customer review rating 4.6/5

Ms C. Friends - 17/05/2019 AccorHotels certified review

Loved the room!.. loved the eagerness and friendliness of staff to make our stay memorable!. Loved the location!

Dear Guest, I could not feel prouder of my whole team when reading your feedback. It is such a praise to our high standards of service. Thank you so much for mentioning it. Indeed we pay special attention into details which are not as a matter of fact. Everything is important when you are away from home. We were delighted to provide you with our undivided attention. Best regards Mr. Gianluca Tintori General Manager

Ok Ok

Customer review rating 4.6/5

Abhinav Couples - 12/05/2019 AccorHotels certified review

Though in the heart of the city but hotel lacked lot of basic things despite charging so much....delayed service no water bottles (except on arrival), cummon guys despute charging so much if you guys cant afford 2 water bottles, you hv been acting really cheap...Anyhow to your good I haave left a couple of them in the room pls pass on to the guests in need..... overall a good stay but a poor service, definetly not to the standards of other four stars...... furthermore I had informed in advance of celebrating a special occasion but felt really turned down to see no welcome from the hotel.... Marriot would have been on another level....! you need to improve a lot.....! Very Bad..

Dear Guest, This letter is regarding the inconvenience you had during your last stay at Hotel Cerretani. I would like to sincerely apologize to you for any inconvenience this has caused. At our Hotel customer satisfaction is something that we take very seriously and would never compromise under any circumstances. We strive to provide exceptional, personal and friendly service throughout the hotel and I am saddened that on this occasion we failed to deliver this to you. We will continue to place utmost priority on training and developing our Room Department associates to ensure that they are always able to deliver services to the satisfaction of our guests. Your comments and suggestions are much appreciated as they are indeed crucial in supporting our improvement efforts. We would hope to have another opportunity to welcome you back for a more overall enjoyable stay so please be in touch with me directly should I be able to offer personal assistance. Yours sincerely, Mr. Gianluca Tintori General Manager

Nice hotelneeding some improvements

Customer review rating 4.6/5

Mauricio Couples - 10/05/2019 AccorHotels certified review

Comfortable room, very good location and excellent breakfast. Room 307 flooring was creaking when going towards the room bathroom, and the entrance lobby did not smell good.

Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. We are happy that you had an overall enjoyable time, and, but we are very sorry that we could not convince you in all aspects. Thank you for further constructive feedback. We would hope to have another opportunity to welcome you back for a more overall enjoyable stay so please be in touch with me directly should I be able to offer personal assistance. With thanks and regards Mr. Gianluca Tintori General Manager

Have stayed several times, fan of your hotel

Customer review rating 4.6/5

Eddie Friends - 07/05/2019 AccorHotels certified review

Have stayed several times with your hotel over the years

Dear Guest, Thank you for taking the time to share your comments with us. I am thrilled to read your comments, thank you for your kind praise for our hotel, location and facilities. I appreciate your loyalty and we look forward to welcoming you back in the near future. Yours Sincerely, Mr. Gianluca Tintori General Manager

Perfect hotel

Customer review rating 4.6/5

Andy Couples - 06/05/2019 AccorHotels certified review

Lovely and comfortable stay in the centre of Florence

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

Sewer smell

Customer review rating 4.6/5

Anonymous Couples - 06/05/2019 AccorHotels certified review

The staff were wonderful but there was a pervasive sewer smell in the lobby and in our hotel room. We turned up the air to banish smell. The only room that didn't smell was the bathroom because air was constantly circulating in there.

Customer review rating 4.6/5

Marwan A. Couples - 04/05/2019 AccorHotels certified review

We enjoyed our days where we found wonderful hospitality by the hotel staff, the room space was fair enough, the location is amazing, and overall experience was really wonderful. We will definitely come again to Cerretani once we are back to Florence.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Comfortable and peaceful

Customer review rating 4.6/5

James F. K. Solo - 04/05/2019 AccorHotels certified review

I enjoyed the comfort of the room and even though it is on a busy part of town it was quiet and relaxing within

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Great location

Customer review rating 4.6/5

Anonymous Families - 29/04/2019 AccorHotels certified review

We had a great time staying at this hotel. The hotel is very close to most tourist site and shopping. Evening staffs are very friendly. The room is very clean and the beds are very comfortable (even the sofa bed). We definitely would stay at this hotel again.

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

Pleasant Stay at the Centre of Florence

Customer review rating 4.6/5

Emma M. Solo - 26/04/2019 AccorHotels certified review

The hotel location is perfect . You can reach the most attached sight within 10-15 minutes by walk. The room is clean and nice. Housekeeping have done the good job during our stay. The reception staff were friendly and helpful as well. Breakfast is traditional continental style, not many choices. But the variety and quality of food is good enough for an energetic morning.

Dear Guest, Thank you for the positive review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Excellent location. Very friendly and helpful staff.

Customer review rating 4.6/5

Somnath G. Couples - 21/04/2019 AccorHotels certified review

We were pleasantly surprise with this hotel . Very clean and friendly staff. Very good breakfast. Excellent location walking distance to all major attraction.

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

Excellent Stay at Hotel Cerretani Firenze!

TripAdvisor rating 4.5/5

Lisa M Family - 15/04/2019 TripAdvisor review

The Hotel Cerretani Firenze far exceeded my expectations. The staff was very friendly, welcoming, and helpful. The accommodations are beautiful and in the heart of the city, with a short walk to the Cathedral of Santa Maria del Fiore, Santa Maria Novella, and shopping. Next door is a wonderful cafe with great food and gelato! I highly recommend this hotel and will definitely stay for my next visit to Firenze .. truly an ideal location with an incredible staff!

Dear Guest, I am extremely thankful to you for this marvellous feedback! We look forward to welcoming you and your mother back at our Hotel. Au revoir, Mr. Gianluca Tintori General Manager

Good but could be better given the 5 star rating

Customer review rating 4.6/5

Anonymous Couples - 05/04/2019 AccorHotels certified review

OK - but a number of niggles - no seated smoking area - no barman available to serve drinks at 18.00 (would have had to wait 30 minutes - went elsewhere) - very strong disinfectant smell in hotel on one of the days.

Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. We are very sorry that we could not convince you in all aspects. Thank you for further constructive feedback. Kindly allow me to mention that we have aligned our offering to other 4-star hotels in the area. Nevertheless please rest assured that I have taken note of your comments and will review these with the whole team. We would hope to have another opportunity to welcome you back for a more overall enjoyable stay so please be in touch with me directly should I be able to offer personal assistance. With thanks and regards Mr. Gianluca Tintori General Manager

Spring Break

Customer review rating 4.6/5

Keith R. Couples - 25/03/2019 AccorHotels certified review

we had a lovely stay at your hotel, the upgrade to a junior suite was a nice . unexpected, surprise. our room was very comfortable and overlooked the main road. being on the third floor we were able to have the windows open and the 'outside' noise was not distracting. the bathroom was excellent with a walk in shower which we both appreciated. the choice for breakfast was fine. Also all the staff we came in contact with, reception, bar/restaurant, room service were very friendly and helpful. the suggestions of a couple of restaurants from the concierge were really helpful and meant we did not need to wander around looking for a restaurant to tempt us.

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

GOOD

Customer review rating 4.6/5

C. J. Couples - 18/03/2019 AccorHotels certified review

GOOD SERVICE

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Great

Customer review rating 4.6/5

Gabriele Couples - 04/03/2019 AccorHotels certified review

Comfortable and elegant

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Gianluca Tintori General Manager

Decent experience

Customer review rating 4.6/5

Megs Families - 26/02/2019 AccorHotels certified review

IT was decent - great location, but some of the rooms were very small, and the heating/cooling was a bit messed up

Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. We are happy that you had an overall enjoyable time, and, but we are very sorry that we could not convince you in all aspects. Thank you for further constructive feedback We would hope to have another opportunity to welcome you back for a more overall enjoyable stay so please be in touch with me directly should I be able to offer personal assistance. With thanks and regards Mr. Gianluca Tintori General Manager

Comfortable and very good experience

Customer review rating 4.6/5

Rachelle W. Friends - 19/02/2019 AccorHotels certified review

Check in was a breeze. The hotel premise looks well maintained, comfortable. Service provided was good, staff was friendly and getting our welcome drink in the lounge was a great experience too.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager
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