Hotel - Hotel Cerretani Florence - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Cerretani Florence - MGallery by Sofitel

4.5/5 485 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Russian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.

  • 86 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • WIFI in your room
    • Radio in room
    • Remote control TV
    • Radio in bathroom
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.6/5 AccorHotels Rating 851 reviews

Our guest reviews for Hotel Cerretani Florence - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 485 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
FarAway00037470462 Business - 12/02/2019 TripAdvisor review
« A break in Florence »

Central location. Pleasant,helpful staff. The hotel itself was clean,comfortable and cosy. Will definitely be back. Keeps on improving- this was not my first stay. WiFi was quite efficient and breakfast was value for money.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We are delighted to hear that you had a wonderful stay with us at our Hotel and thank you very much for the positive review of our hotel. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you so much for staying with us and we hope to see you in near future. Sincerely, Mr. Gianluca Tintori General Manager

Amanda Families - 09/02/2019 AccorHotels certified review
« Fabulous location »

Wonderful location 3 mins walk to the Duomo and easy short walks to other major sights and museums. Nice hotel and helpful staff. There can be a sewage smell when you enter the hotel and my first room had it at times but staff kindly moved me to another room and it was fine after that.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. I am sorry that your experience did not meet your expectations in full; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr. Gianluca Tintori General Manager

Anonymous Families - 06/02/2019 AccorHotels certified review
« Good!!! »

Fantastic!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Jussi Couples - 04/02/2019 AccorHotels certified review
« Everything went smoothly. »

Cosy, very nice room, friendly staff, peaceful. Breakfast was of excellent quality, location impeccable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

David Couples - 03/02/2019 AccorHotels certified review
« A good hotel for Florence »

Hotel was good, location was great, breakfast was excellent, reception was very average.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mr. Gianluca Tintori General Manager

Aviv B. D. Solo - 29/01/2019 AccorHotels certified review
« My Stay »

My stay at the hotel was very nice. The reception staff was very nice and helpful. I was offered a room upgrade with a pay and I accepted the offer. The location is very good easy walking distance to all the major sites. The staff af the dining room for breakfast were very friendly. Please thank thank the team on my behalf. I am looking forward to my next visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Herve Couples - 28/01/2019 AccorHotels certified review
« Excellent service, very close to Duomo »

We enjoyed our stay very much. The service was excellent, the room quiet and pleasant. The location is fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Mr. J. Couples - 21/01/2019 AccorHotels certified review
« Bad Bedding and the Smell of Sewage »

All in all, we had the worst experience at the Cerretani Florence that we’ve had in any hotel in recent years. Myself and my wife travel extensively on business, and we are not in the habit of complaining for no reason. At the end of our stay in Florence, for example, we stayed at the MGallery Papadopoli Hotel in Venice, which exceeded our expectations in every way. By far the biggest problem in this Florence MGallery hotel was the fact that the lobby stank of sewage. The smell hit you as soon as you entered the swivel doors, and during our stay it was so penetrant that it permeated the whole hotel. We also only had a few night’s decent sleep in this hotel. This was mainly due to a mixture of the sewage smell and the sub-standard quality of the bedding. For example, between the top sheet and the mattress cover there was a rubber/latex sheet, like the ones used in hospitals to protect against incontinence. This obviously stopped the mattress from “breathing”, and resulted in a sweaty, uncomfortable night’s sleep for us. It was also, to be quite honest, pretty disgusting. Secondly, although we have always received natural, thick duvets in MGallery hotels (always sealed inside proper duvet covers), this time we received a wafer-thin synthetic duvet which had simply been provisionally covered in two bed sheets. Both the quality of this duvet, and the way in which it had been “wrapped”, were more reminiscent of a budget hotel than an MGallery establishment. The room itself was pleasant enough for our stay, though one major drawback was the fact that there was no kind of heater in the bathroom. This meant that the bathroom was always cold and unfriendly, and offered no way to dry wet or damp towels and clothes. Compared to other MGallery hotels, the Cerretani Florence seems far too expensive for what it offers – and in short, I feel cheated by the cost of our stay there.

Isabel M. Families - 07/01/2019 AccorHotels certified review
« Excellent quality hotel in a good location. »

Helpful staff, comfortable rooms, good breakfast and afternoon tea. Location is one of the best in Florence. We were travelling with children and staff was always very courteous.

Our hotel has responded to the review
Our hotel has responded to the review

Prezado hóspede, Obrigado pela ótima avaliação do nosso hotel! Estamos contentes que você tenha apreciado sua estadia e esperamos vê-lo novamente em breve. Atenciosamente, Mr. Gianluca Tintori General Manager

Jayesh Families - 03/01/2019 AccorHotels certified review
« Excellent hotel in the heart of Florence »

Really enjoyed our stay as a family here over the Christmas break. The front desk staff were very friendly and helpful, especially Tawfiq, who went out of his way to provide useful tips and practical advice. Room service was prompt and professional. The breakfast service was very good and a great way to start the day. Rooms were spacious, clean and comfortable. The hotel is located in the heart of town, close to the major attractions and the train station. Would highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Family - 02/01/2019 TripAdvisor review
« Excellent hotel in the heart of Florence »

Really enjoyed our stay as a family here over the Christmas break. The front desk staff were very friendly and helpful, especially Tawfiq, who went out of his way to provide useful tips and practical advice. Room service was prompt and professional. The breakfast service was very good and a great way to start the day. Rooms were spacious, clean and comfortable. The hotel is located in the heart of town, close to the major attractions and the train station. Would highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, The whole team and I are very thankful to your excellent feedback. You have made their day! Indeed they have a true passion for their work and guests, as we all do at our Hotel. Your words have served as an encouragement to keep on providing such high standard of services. We are looking forward to your next visit. Best regards, Mr. Gianluca Tintori General Manager

Anonymous Families - 28/12/2018 AccorHotels certified review
« Great location great staff some issues »

Odd smell in lobby and sometimes in rooms. Rooms uncomfortably hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. We are happy that you had an overall enjoyable time, and, but we are very sorry that we could not convince you in all aspects. Thank you for further constructive feedback We would hope to have another opportunity to welcome you back for a more overall enjoyable stay so please be in touch with me directly should I be able to offer personal assistance. With thanks and regards Mr. Gianluca Tintori General Manager

Stefano Business - 27/12/2018 AccorHotels certified review
« Quiet, comfortable and central »

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Our hotel has responded to the review
Our hotel has responded to the review

Gentile cliente, Grazie della bellissima recensione del nostro hotel! Siamo molto contenti che la sua permanenza sia stata piacevole e ci auguriamo di rivederla presto. Cordiali saluti, Gianluca Tintori General Manager

Dorian S. Couples - 24/12/2018 AccorHotels certified review
« Excellent »

The hotel was really positioned in the centre. Staff were amazing. Room was very comfortable all in all a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

Drexfest Business - 22/12/2018 AccorHotels certified review
« Fantastic in Florence!!! »

Great location. Easy walk from train station and central to major sites and shopping. Double upgrade on arrival. nice room - quiet - double windows kept noise from bustle street to nothing. Nespresso machine in room for a perfect cup of coffee.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Tim Business - 11/12/2018 AccorHotels certified review
« Overall good experience »

Nice hotel definitely well situated in Firenze. Room was a bit small but confrotable. breakfast could be a little bit improved or evoluating day after day.

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur, Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer nos salutations distinguées. M. Gianluca Tintori General Manager

Craig Couples - 09/12/2018 AccorHotels certified review
« Great hotel with fantastic and friendly service in a perfect location. »

Great hotel with fantastic and friendly service in a perfect location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

zouheirt995 Business - 09/12/2018 TripAdvisor review
« Amazing Hotel in an Amazing Location »

I felt very welcome during my stay at Hotel Cerratine Firenze while on a business trip in Florence. From the time i enteed the hotel to the minute I left the hotel, the staff were all extremely friendly and made sure I got top notch service to make me feel home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel during your last trip in Florence. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

Per W. Couples - 08/12/2018 AccorHotels certified review
« Teip to Florence »

Having stayed at your hotell also last year I knew that the hotell is very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Mr. Gianluca Tintori General Manager

Zouheir T. E. J. Business - 08/12/2018 AccorHotels certified review
« Wonderful Hotel, wonderful Location and all the staff are dedicated to make your stay feel like home »

Staying at Cerratini Hotel was amazing. You feel the attention to service from the time you walk in the hotel to the minute you leave. I cannot thank you enough for making my stay a memorable one. Cannot wait to be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mr. Gianluca Tintori General Manager

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