Hotel Cerretani Firenze - MGallery 4 stars

TripAdvisor rating 4.5/5 599 reviews
Hotel Cerretani Firenze - MGallery
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  • I can take advantage of the Members' rate

Hotel extras

  • Take a break at the Il Michelangelo Bar

  • Light snacks in the lobby

  • The utmost in comfort and elegance

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PMPaying
  • Dry cleaning / IroningPaying
  • PorterPaying
  • Concierge
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf
  • Bicycles rental (Nearby)
Business services
  • Copy/print service available

Hotel location

Hotel Cerretani Firenze - MGallery

Via De Cerretani 68
50123
florence
italy

Tel: +390550643811

Fax: (+39)0552381312

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAIN RAILWAY STATION :   ST MARIA NOVELLA

  • By plane

    FLORENCE PERETOLA At 8km / 5 miles

  • By plane

    FLORENCE PISA GAL GALILEI At 110km / 68.75 miles

  • By helicopter

    A. VESPUCCI AIRPORT FLORENCE At 8km / 5 miles

  • By car

    FIRENZE CERTOZA At 8km / 5 miles

  • By car

    FIRENZE NORD At 8km / 5 miles

  • By car

    FIRENZE SUD At 8km / 5 miles

  • By train

    SANTA MARIA NOVELLA At 0.3km / 0.19 miles

GPS :43.773521, 11.252575

Our accommodations

Choose from 86 elegant rooms, including 1 suite, in this luxurious hotel in the center of Florence. Marble bathrooms, refined welcome gifts, minibars and room service create an inviting atmosphere in our luxurious accommodation.

EXECUTIVE ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

JUNIOR SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 35
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 Queen Size Bed

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 2 Single Size Beds

  • Max. number of persons: 2
  • Area: From 23
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUPERIOR ROOM, 1 Single Size Bed

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Direct dial telephone
  • Mini Bar

SUITE, 1 King Size Bed

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • High speed internet
  • Bathrobe
  • Coffee/tea making facilities
  • Direct dial telephone(...)

Our restaurants and bars

IL MICHELANGELO

Photo non contractuelle / Strictly non binding

Traditional Tuscan cuisine and regional wines

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Cerretani Firenze - MGallery

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

1,120 reviews

tripadvisor

TripAdvisor Rating 4.5/5

599 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great Location and Great Staff

Customer review rating 4.6/5

Anonymous Couples - 11/10/2019 AccorHotels review

This is a lovely hotel within easy walking distance of the train station and all of the sights in Florence. The front desk staff was always helpful. The hotel itself is really nice - plenty of plugs for electronics in the right places, a lovely walk-in shower, plenty of room, quite. The morning breakfast was very good. We would stay here again.

Dear Donald, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Good accommodation in Florence

Customer review rating 4.6/5

Yl Families - 09/10/2019 AccorHotels review

Nice lovely hotel in the heart of Florence. We stayed for 3 nights and had a good stay. The room is rather small however the location of the hotel is very close to the Duomo and shopping area.

Dear Yudi, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Fine Hotel in a GREAT LOCATION!

Customer review rating 4.6/5

Todd C. Couples - 08/10/2019 AccorHotels review

We really enjoyed our experience at the Hotel Cerretani, but were especially appreciative of its location allowing us to walk everywhere we wanted to go. The guys and gals at the desk gave us great recommendations for restaurants nearby as well. A friendly and very helpful staff!

Dear Todd C., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Central location

Customer review rating 4.6/5

Anonymous Couples - 04/10/2019 AccorHotels review

Hotel was great in a fantastic part of the city, walking distance to everything. The reception staff were friendly and helpful particularly Stefania . The house keeping was not consistent- turn down service only 2 out of 5 nights, coffee not replaced on a couple occasions etc We feel there is room for improvement but overall it was a great place to stay

Dear Liz F., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Beautiful hotel

Customer review rating 4.6/5

Trudy Couples - 30/09/2019 AccorHotels review

Beautiful spacious room, housekeeping excellent and welcoming staff. Great location. The best hotel we have stayed at in Europe.

Dear Trudy A., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Extremely rude staff

Customer review rating 4.6/5

Kassandra C. (. Couples - 27/09/2019 AccorHotels review

Just checked out after spending 3 nights here while on my honeymoon in Italy. Very disappointing stay overall and wish we had stayed elsewhere. Our biggest issue with this hotel was the customer service. Every person who worked here was rude and very unhelpful whenever we had issues. Beyond that I’ve outlined some other issues below: AC: When we first checked in our room was HOT and the person who came to our room to help us with the air didn’t understand how to work the complex air conditioning system which was frustrating. The air seemed to turn off in the middle of the night each night so we would wake up sweating every night. The bedding was a thick comforter with no sheet so that was a bit frustrating as well. Cleaning service: Whenever we would leave our room to come back after the cleaning service came we would find that they would leave used coffee cups and food instead of clearing it from the room but they would always manage to turn off the air conditioning so it was hot when we returned to the room. Also; they took our spare key from our room that we left our. When I reported this security issue to the front desk the rude man working laughed at me and even though he promised to let me know he was looking into why my key was taken he never updated me. Needless to say we didn’t feel our belongings were safe in our room after that. Bar: Every time we went to the hotel bar at night there was no one staffing it so we had to wait for the front desk to call the bartender every time. Concierge: most of the times I called down to ask the concierge questions, the phone would ring and ring and no one ever picked up. Also when I emailed in advance of our visit asking about some things we wanted to do while in Florence, we never heard back via email. Not what you typically expect from a 4 star hotel... Lastly, after complaining numerous times throughout the stay about issues we were having the hotel never did anything to help rectify any of our issues. Also even though they knew it was our honeymoon the only special treatment we received was a trial sized jam..

A perfect hotel in a perfect location

Customer review rating 4.6/5

David Couples - 27/09/2019 AccorHotels review

Since this hotel’s renovation one couldn’t ask for more, in terms of comfort ; quality ; and service. Rooms were modern , well equipped and spacious for a hotel in the absolute centre of FIRENZE. The staff were professional and extremely courteous. A perfect hotel as a base to discover this beautiful city.

Dear Mr. R., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Accor property very disappointing

Customer review rating 4.6/5

Very D. Couples - 25/09/2019 AccorHotels review

Apparently not part of Accor program. No points or staus recognition. . Don't bother with Accor chain.

great

Customer review rating 4.6/5

Curtis T. Couples - 24/09/2019 AccorHotels review

just plan nice

Dear Curtis, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Great hotel in excellent location

Customer review rating 4.6/5

John B. Couples - 24/09/2019 AccorHotels review

One of the best MGallery hotels in which we have stayed. Very stylish, very comfortable

Dear John, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

6 days in Florence

Customer review rating 4.6/5

Andrea C. D. B. Couples - 23/09/2019 AccorHotels review

Most welcome reception. Helpfull staff. Fast booking-in and out. Troubleless valet parking. Perfect location. Very good bed as maybe expected from Sofitel/Accor group. Excellent facilities. Pity for the poor working of the lifts and lack of wardrobe space.

Dear Andrea CENCI DI B., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Very good overall experience

Customer review rating 4.6/5

Ruxandra P. Solo - 23/09/2019 AccorHotels review

Definitely would recommend this further.

Dear Ruxandra Maria P., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Nice hotel in ideal location

Customer review rating 4.6/5

Johannes K. Couples - 21/09/2019 AccorHotels review

Lovely junior suite on the top floor for a 2 night stay. Arrive a little early but the lovely receptionist allocated us a room that was ready and pointed out local attractions on a city map - thank you. Room very spacious, comfortable & quiet. Excellent bathroom and amenities. No welcome letter, no welcome gift (Accor Gold) until I asked about it at reception. 2 individually wrapped biscotti turned up. Got a better gift at the Mercure in Calambrone for 1 night at quarter the rate. Location is unbeatable for easy access to Florence's attractions. Breakfast staff were so friendly and obliging - the highlight. Luxury hotel at the high end of prices. Very nice but probably not 300 Euros per night nice.

Dear Johannes K., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the welcome letter and gift, at MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a point refund of 2000 points will be issued to your account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Lovely staff, room and facilities - slow small lifts

Customer review rating 4.6/5

F. D. Couples - 21/09/2019 AccorHotels review

Reception very friendly and helpful, room excellent, and great location.

Dear DONALD F., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Great location, customer service good but poor recognition of my Le Club AccorHotels status

Customer review rating 4.6/5

Bronwyn H. Couples - 12/09/2019 AccorHotels review

The location is perfect as it’s central to everything. Overall the staff were great and the hotel was good. There were just a couple of things which affected my enjoyment in staying. On arriving at the hotel, I was not recognised nor welcomed as a silver Le Club AccorHotels member which was strange. I questioned this with the reception staff and found that the booking had been incorrectly changed (not at my request) into my partners name which before arriving I had been assured several times that the booking was recognised under my Name / membership. Although I asked for this to be corrected and was assured that it had been changed, it took me a further 3 times of having to ask again for the booking to be corrected which in my opinion is poor service as it makes me feel undervalued as a member. When making the booking, I advised of my mobility issue and specifically requested a shower and not a shower/ bath. This request was unfortunately ignored and I was given a shower / bath which was difficult for me to use. The breakfast buffet although it was sufficient the selection was quite small and uninteresting. There was no mention from any of the staff that additional items could be ordered from the kitchen which we only discovered on our last morning. Overall the hotel was located in a great position but the service provided could be a little better. Special mention must go to the young lady with short dark hair at reception (sorry didn’t get her name) who provided excellent customer service.

Dear Nick O., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the room facilities request, at MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a point refund of 2000 points will be issued to your account. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Great hotel in Florence.

Customer review rating 4.6/5

Greg S. Friends - 12/09/2019 AccorHotels review

Fabulous rooms and very helpful staff.

Dear Jon I., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Cordinator Hotel Cerretani MGallery Collection

Florence visit

Customer review rating 4.6/5

Wayne Couples - 10/09/2019 AccorHotels review

Did not know what to expect but was very pleased and surprised especially with the location of the hotel. Located centrally in Florence - with view of the Duomo.

Dear Wayne, We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicola Masini Operational Coordinator Hotel Cerretani MGallery Collection

Great location.

Customer review rating 4.6/5

Kayla Solo - 03/09/2019 AccorHotels review

I was only here for one night, but I had a great time! The hotel was close to everywhere I wanted to go. Room was very clean, a bit smaller than I had expected, but other than that I have no complaints! The staff was extremely nice and helpful.

Dear Kayla R., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

great

Customer review rating 4.6/5

Mathilde L. Couples - 02/09/2019 AccorHotels review

It was a lovey stay in florence and the location was very convenient. All staff was nice and helpful. the only time something didn’t go very smoothly the staff was very reactive and kind. Very much appreciated. If we come back to florence we would love to stay there again.

Dear Mathilde L., We very much appreciate your comments regarding your stay at the Hotel Cerretani Firenze - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Esther Enna General Manager Hotel Cerretani MGallery Collection

Room was excellent but generally more a 2 star hotel

Customer review rating 4.6/5

Anonymous Couples - 30/08/2019 AccorHotels review

We stayed for 3 nights. The hotel lounge areas and bar are not very welcoming, in fact the area seems dead with the atmosphere of an airport hotel. There was no barman although the website describes a vibrant hotel with cocktails being served and guests mingling. On the website & in the information book in the room, the bar was open from 5.30pm. In reality many guests were asking if it was going to open and were told there was no staff. It was not open at anytime in our stay.

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