Novotel Marne la Vallée Noisy le Grand Hotel 4 stars

TripAdvisor rating 3.0/5 688 reviews
Novotel Marne la Vallée Noisy le Grand
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Hotel extras

  • Just 10 minutes' walk from the RER A train station toward Disneyland Paris

  • Convention center measuring 8,934 sq. ft (830 m2) and 220-seat conference hall

  • Heated outdoor pool and sunny terrace

  • Enjoy a simple, authentic cuisine in our GourmetBar,

  • Secure covered car park within the hotel with short- and long-stay rates

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 5PMPaying
  • Electric car recharging units
  • Laundry
Leisure and activities
  • Outdoor heated pool
  • Fitness centre
  • Babysitting on request
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 12 meeting room(s)
  • Conventions hotel
  • Business center with support staff
  • Copy/print service available

Hotel location

Novotel Marne la Vallée Noisy le Grand

2 Allée Bienvenue
93885
noisy le grand
france

Tel: +33148156060

Fax: (+33)1/43047883

Contact email

Check-in from 12h00

Check out up to 12h00

  • NOISY LE GRAND MONT D'EST :   RER A Mont d'Est

  • RER :   A NOISY LE GRAND

  • By plane

    PARIS ORLY At 20km / 12.5 miles

  • By plane

    PARIS ROISSY CDG At 30km / 18.75 miles

  • By car

    NOISY LE GRAND At 0.3km / 0.19 miles

  • By train

    MARNE LA VALLEE At 20km / 12.43 miles

  • By train

    NOISY LE GRAND At 0.2km / 0.12 miles

  • By train

    NOISY MONT D'EST At 0.55km / 0.34 miles

  • By train

    STADE DE FRANCE At 30km / 18.64 miles

GPS :48.838469, 2.542438

Our accommodations

Spacious, with contemporary design & perfectly modular, the Novotel room adapts to all requirements. They are equipped with functional equipment that combines modern décor, ergonomics and technicality. Discover our fully renovated Executive rooms with contemporary design, equipped with all the necessary equipment and services that will guarantee you a pleasant stay.

Superior Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Superior Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Executive Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Superior Room for guests with reduced mobility with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

GOURMETBAR

Type of cuisine: International

It's all in the name! In our GourmetBar, you enjoy a simple, authentic universal or local cuisine. Our ingredients are local products... it's better for the taste buds and for the planet.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:30 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

COURTEPAILLE NOISY LE GRAND

Type of cuisine: Barbecue

Authentic cuisine, cooked to your taste for over 40 years: Choose from over 20 delicious seared grills cooked right in front of you on the fire. Why not also take advantage of our garden area on the edge of the terrace? 01 43 03 13 05

Lunch

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

11:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

An open-plan space that is ideal for relaxing in a warm and friendly environment. For a business meeting or a drink with friends, everything comes together in a perfect moment. Enjoy your break...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 12

  • Maximum size: 200

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 130 people

Find out more

Our guest reviews for
Novotel Marne la Vallée Noisy le Grand

100% genuine reviews from our guests

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AccorHotels Rating 3.8/5

2,729 reviews

tripadvisor

TripAdvisor Rating 3.0/5

688 reviews

Problems from booking to checking out

Customer review rating 3.8/5

Tracey G. Families - 09/10/2019 AccorHotels review

Booked online was only given 1 option. Superior family room with 2nd room at 50% discount. (No choice to just select 1 room despite only needing 1 room). Paid by credit card. Arrived and explained to concierge I did not need the second room. Please take and give to someone else as I wouldn't be letting my 10 & 11 yr old children have their own room. I was told I "should have paid attention when I made the booking". I was offering the room back (even after paid for it). I was then told I hadnt paid for ANY room. So at this point ok I should have been able to just book the 1 room. No. Given 2 cards. We leave reception go upto the 8th floor. Lift opens and the stench of cigarette smoke!!! They had put us in the smoking section!!! A non smoker and 3 children. After 3 times returning to the reception with the door card not working and 3 tired children i asked if i could buy a soft drink. I was told no. Go to the vending machine in the lobby. I then asked for some plastic cups as the room despite being for 4 guest only had 2 paper cups and 2 bottles of water. The staff member handed me 4 plastic cups then asked me "am i giving my children alcohol?!" Absolutely appaulled i stated NO THERE ARE ONLY 2 CUPS IN THE ROOM AND 4 OF US! I paid for parking in advance yet every time we left the hotel I had to pay again and again. On checking out I am now explaining to another staff member the 2nd room wasnt touched. The staff then called up to the cleaning service to check if we had used the room. Obviously they confirmed we hadnt. At this point they agree to not charge me for the second room but added on breakfast, parking and whatever else. I explained again that I had already paid in advance by credit card. But they insisted I hadnt. I then had to pay with another debit card €358 to cover the stay and breakfast, parking. I return home to england and finally manage to check my credit card statement which clearly shows my full payment in advance for the rooms and services. So now I have been charged almost £700 for 2 nights and 2 rooms. 1 of which wasnt even used or needed. Had to sleep in a room that stunk of cigarettes. I am asthmatic and now have to claim back one of my charges they insisted I hadn't paid.

things did not look under control

Customer review rating 3.8/5

Anonymous Business - 03/10/2019 AccorHotels review

breakfast with very little staff, no spoon, no cup, no clean table room service has to be paid immediately but no payment tool was brought by the person, so i was asked to come down to pay...so it was a new concept for room service :-) lunch was slow service but good food room was nice and not noisy at all

Leuk en proper hotel!

Customer review rating 3.8/5

Gertjan Friends - 29/09/2019 AccorHotels review

Alles top!

Dear Gertjan C., We very much appreciate your comments regarding your stay at the Novotel Marne-la-Vallée Noisy-le-Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Clean room and friendly staff

Customer review rating 3.8/5

S. R. Business - 21/09/2019 AccorHotels review

The room was very clean and of a reasonable size. The kingsize bed was from my perspective too soft. Beside 35 French tv channels they had also 4 English shows (movie and series). The staff was very friendly and helpful. The hotel offered a swimming pool (15 meters) and a gym.

Clean premises And good staff

Customer review rating 3.8/5

Vandana P. Families - 16/09/2019 AccorHotels review

Comfortable

Mr Steve R. T.

Customer review rating 3.8/5

Steve R. Business - 11/09/2019 AccorHotels review

Now for the Hotel! While the rooms where clean, the third bed was not at all comfortable, more importantly they had turned the Aircon OFF! And only had a limited number of electric fans available. The staff were dismissive and at times rude, the final straw was the plaster falling off the ceiling narrowly missing two children in our party…the staff walked over, shrugged and walked off! Just thought you would like some feedback for next time. Best wishes Carole Carole Connor Data Analyst Tyne and Wear Fire and Rescue Service

Dear Steve R. , Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A stay I would rather forget

Customer review rating 3.8/5

Pkavi Families - 02/09/2019 AccorHotels review

1. very outdated and dirty 2. staff have no manners (no one ever greets customers. Instead they stare you in the face) 3. room was not cleaned for the 3-4 days we were there. (only bed was done, bins were emptied and towels were changed). In a nutshell, just the minimum 4. no AC. It's the 1st hotel to have a 4 star in my experience that does not have an AC!! I am not sure how you got a 4 star because I would classify you as a 1 or 2 star. I am extremely disappointed and will not book with Novotel again nor will i recommend anyone to book with novotel

Dear KAVIRAJSINGH P., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very disappointed

Customer review rating 3.8/5

Emily Families - 25/08/2019 AccorHotels review

Having stayed in numerous Novotels before and been impressed by the quality and service of the hotel brand, I was thoroughly disappointed upon checking into this hotel. Whilst the ground floor had been renovated, the rooms had not. I had booked a superior room, bearing in mind this was a 4 star hotel, and I could have got a nicer room at an Ibis! The room hadn’t been cleaned and had brown stains up the wall, was very small and dated. We changed into a different room due to the cleanliness issues and whilst the room was ‘clean’ it was still very disappointing. There was no air conditioning which meant the night was unbearable to sleep. Novotel and the Accur brand need to really be more honest with guests with the hotel description and bedroom images when booking to avoid severe guest disappointment.

Dear EMILY W., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A very poor Novotel

TripAdvisor rating 3.0/5

Sean C Family - 22/08/2019 TripAdvisor review

I've stayed in a few Novotels and generally they're consistently good, this wasn't. When we arrived late evening there was no restaurant or room service available. The adjoining grill, due to close at 11pm, refused to serve my family of four at 10.30pm until we begged. They were incredibly rude throughout. There were buckets collecting leaks in the foyer. The rooms were small, dated, the toilet smelled of a men's urinal and there was no air conditioning... it was so hot we couldn't sleep, even after a long journey from the South of France. Breakfast was also disappointing. Largely sugary cereal and some cold meats. the hot option appeared to be the cold ham warmed up. Having stayed in the lovely Novotel Beaune the week before, this was a complete contrast. Wont be returning to this one.

Great location, nice hotel

Customer review rating 3.8/5

Clare A. Families - 13/08/2019 AccorHotels review

Easy check in. Helpful hotel staff. Rooms were quite warm and would have benefited from individual cooling system but overall a good experience. Breakfast was very busy on day 2 of our stay and there was few staff who were doing their best to serve lots of people.

Dear CLARE A., We very much appreciate your comments regarding your stay at the Novotel Marne-la-Vallée Noisy-le-Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Worst service I’ve ever experienced in any hotel

Customer review rating 3.8/5

Mark H. Families - 02/08/2019 AccorHotels review

If the survey was only for the service at the hotel, I would have scored it 0. I scored 3 because the room was as expected. Having stayed at Novotel in the UK & abroad, I was extremely let down by the service from the hotel staff. From simply ignoring myself & family at the reception & bar, leaving me waiting for service, not having change, running out of drinks, no staff on Sat & Sun, table tennis equipment locked in managers office over the weekend and plenty of other examples. None of the staff showed any interest in providing even a basic level of service. They were simply uninterested and lazy. Not even once in 7 days did anyone say hello or good morning. I will never stay at this hotel again and I await a response before raising a formal complaint and posting a tripadvisor review.

Dear MARK H., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Bleak location, ageing hotel

Customer review rating 3.8/5

Ben Business - 26/07/2019 AccorHotels review

The surrounding area can be described as bleak. It has a bit of a post-apocalyptic vibe, which might not be everybody's cup of tea. I did not feel unsafe, it just felt really weird. Especially the entrance to the nearby shopping center/RER station, which looks like a cross between nuclear shelter and garbage dump. The first room I was assigned (7th floor, IIRC) was big, but turned out to be a smoking room. It smelled a bit of smoke, so I went back to the reception to ask for a non-smoking room. I got room 504. I think the room was considerably smaller than the original one, but I did not spend much time there, so I didn't care. The room felt fairly spartanic (as was the bathroom, to an even larger degree). The paint on the wall looked rather utilitarian, not really like 4 stars. In the bathroom, there was no curtain or other means to prevent flooding when using the shower. That was a bit of a no-go for a place charging >100 Euros a night. The room seemed to be climate-controlled to a certain degree, but the temperature could not be user-controlled except to *increase* it. Given temperatures around 40°C those days, that was not really an option. The first night, this still worked fairly well. The second night, temperatures were quite high in the room, and I could not detect any effect of the a/c. I got rid of the blanket, but still did not sleep well due to the heat. Having seen a poster promoting environmental awareness in the lobby, I asked for my room not to be made/cleaned as I was staying only two nights. Unfortunately, this seems to not have worked, as my bed was made and the towels seemed fresh when I came back the second evening. Finally, my room rate did not include breakfast. I think it would have been ca. EUR 16, which seems a bit much for breakfast.

Dear NURUBENEDIKT P., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Just ok

Customer review rating 3.8/5

Anonymous Families - 14/07/2019 AccorHotels review

Very poor attendance at Reception, No extra milk for coffee on request, limited choice of breakfast

Dear FIDELIS M., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Just OK

Customer review rating 3.8/5

Anonymous Families - 11/07/2019 AccorHotels review

The guy at the reception at night (bald guy) needs to be taught customer service. No Greetings or whatsoever, very cold and not interested to serve.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

First room was unacceptable

Customer review rating 3.8/5

Ilan Business - 07/07/2019 AccorHotels review

The carpets were unacceptable and not cleaned even after requesting this twice. My first room was not according to the Superior room I ordered. At least they changed this after 2 days

Dear ILAN H., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation, Camille Rambach

Rooms are not equipped by air condition with expensive rate

Customer review rating 3.8/5

Carl K. Business - 29/06/2019 AccorHotels review

No air condition in the rooms in hot summer + high rate

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. Sincerely, Guest Relation, Camille Rambach

Trip to Paris

TripAdvisor rating 3.0/5

Travel804132 Family - 26/06/2019 TripAdvisor review

A nice hotel at the out skirt of Paris city still well connected to the city center. very nice and helpful staff. Rooms with big and comfortable bed, Car park with reasonable rate (€12,00 for 24 hrs) and all other standard facilities. Value for money.

One night stay in Novotel Noisy-Le-Grand during holidays in Paris

Customer review rating 3.8/5

Sudip B. Families - 24/06/2019 AccorHotels review

We drove to this hotel from Belgium and had no difficulty to find it. Our room wasn’t ready when we tried to checked in at the front desk, it was 3 PM then and was requested by the Lady at the front desk to wait for 20 min, mean while she explained us the detail of the car park rates and other detail like how to park free, when we came back after parking our car; our room was ready and the same lady explained all the detail that was needed for our stay. I was really very happy with the front desk service from this hotel. Room was quite nice with 1 double bed and 2 sofa bed. Quite standard room with attached bath and toilet, perfect for a family stay. The room service was good. RER station is 10 min walk from the hotel. Over all we had a pleasant stay at this hotel with a good sleep at night. Room for improvement is the cleanliness of the floors , which might need some renovations.

Dear SUDIP B., We very much appreciate your comments regarding your stay at the Novotel Marne-la-Vallée Noisy-le-Grand. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great except for the inconsiderate maid who woke us up.

Customer review rating 3.8/5

T Couples - 23/06/2019 AccorHotels review

At 9am a maid insistently knocked on our door. When my husband dressed and opened the door she just looked at him, waived her had in the air and walked away. No apology for disturbing us or anything.

Dear TIFFANY R., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Room cancelled when we needed it most. I was travelling with family and small kids

Customer review rating 3.8/5

Pratibha S. Families - 11/06/2019 AccorHotels review

Extremely poor. Inconsiderate and rude staff. Small things like tea pouches not provided in enough quantities. Novotel needs to improve fast. Pathetic breakfast. Could not even have boiled eggs for kids. Was told that chef not there. Why are you running the hotel then if chef is not there.

Dear DHANANJAY s. B., Thank you for taking the time to tell us about your experience at the Novotel Marne-la-Vallée Noisy-le-Grand. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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