Hotel - Mercure Lyon Lumiere Monplaisir Hotel
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Mercure Hotel

Mercure Lyon Lumiere Monplaisir Hotel

69 cours Albert Thomas 
69003  LYON
FRANCE

363 reviews
TripAdvisor Rating Based on 363 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 12  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 12  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing  (Nearby)

Leisure and activities

  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:30
    • Opening hours : Week-end CLOSED

Business services

  • 5 meeting room(s)
  • Self service business centre  (Nearby)
  • Copy/print service available  (Nearby)
See all services

Hotel location

Our rooms

Depending on your preferences and requirements, choose between the comfort of the Standard Room or the even more spacious Privilege Room. You will enjoy a wide range of services.

  • 78 rooms
  • 66 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 5 family rooms
    • Emergency exit map
    • Radio in room
    • Remote control TV
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,297 reviews

Our guest reviews for Mercure Lyon Lumiere Monplaisir Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 363 reviews
AccorHotels certified review
S. H. Business - 11/07/2017
« disappointed »

Mercure is known to be good hotels. We fully entrusted our visit at first. We had to call at 11pm to have towels. then we had a problem with lights in the bathroom that could not be fixed at the moment (close to midnight, understandable) however, the problem was not fixed when we came back the next night! Having one spotlight for the entire bathroom is a little 'light' (no pun intended) for Mercure, wouldn't you say? So we called again, the receptionist said he would try to fix something and call us back. Past midnight, we called back and he told us he could not do anything. He had forgotten about us. Poor service. Disappointed.

AccorHotels certified review
Lin Families - 11/07/2017
« Clogged Shower Drain »

We arrived at the hotel around 1pm and was told that the room was not ready yet, which did not pose any problems as we have to go out. We arrived at the hotel at around 7pm and my 7 years old daughter went to have a quick shower. To my astonishment, after 2 minutes in the shower, water started accumulating as the shower drain was clogged! I called the reception team and asked to be moved to another room immediately but since no other room was available, the receptionist requested that we sleep in that room and use another room's shower - which implies that 3 of us will be walking in bathrobes in the corridor - which was of course unacceptable!! She then offered to come and unclog the shower drain herself! I would therefore ask the hotel manager how did the cleaning team manage to clean the shower cubicle without even noticing that the drain was clogged??

AccorHotels certified review
Stopover V. Families - 09/07/2017
« Nice hotel but problem with car parking »

The hotel was comfortable and the staff very friendly and helpful. We chose the hotel as a stopover driving through France because of its parking facilities. However the car park was too low for my car with top box and this was not made clear at the car park entrance or on your emails/website. The Mercure.com web site claims "Well lit parking. Private indoor parking." There is no mention of a height restriction. Also the wording "well-lit" is inaccurate as the first time we went into the car park the lighting did not come on leaving us stumbling around in very low lighting. In fact I tripped on a kerb and pulled a muscle in my arm.

AccorHotels certified review
Megan Families - 05/07/2017

The reception staff were so helpful and welcoming. Really made our stay lovely

AccorHotels certified review
Steve Business - 03/07/2017
« Check in was delayed, otherwise fine. »

Most everything was fine. The lunch was lovely. The reservation desk people were generally helpful, with one big exception. I first came to check in at 8:30 AM. There was no room available. That is perfectly normal - no complaint. I checked my bags. The clerk told me the room would be ready after 12 noon. I returned at 12:30. The room was not ready. So I ate lunch in the lobby cafe. Then I returned to the desk at 1:30. There was still no room. I waited in front of the reservation desk for another 20 minutes before the room was finally ready. I had to return to my meeting with no unpacking, no changing, no shower. My modest suggestion is that once a guest has checked in, that guest should be given priority for the next clean room. Also, the clerk seemed to have difficulty in contacting the chamber maids by telephone.

AccorHotels certified review
C.butterworth Families - 16/06/2017
« Breakfast is too expensive and problems with the room key. »

The room key didn't work even after having a few replacments. We didn't eat at the hotel as breakfast is good but too expensive. Convenient location for us and nice room.

AccorHotels certified review
Anonymous Business - 18/05/2017
« Comfortable hotel »

Generally good and comfortable. Room was too cold though, AC difficult to work out and noisy anyway so not an option to sleep + no extra duvet or blanket in the room. No vegetable milk option for breakfast. France is probably the only country where hotel still do not offer that. A great shame.

AccorHotels certified review
Anonymous Business - 25/04/2017

very friendly staff during check-in and when providing me with something form the bar at late evening good room equipment not one german TV channel but Al-Jazeera and Russian (Allez France-Allemagne) ! But: catastrophic situation at check-out on saturday morning: 50 people want to check-out at the same time form 8 to 8:45h . This could have been clearly foreseen as they all booked for the same meeting via the same coordinator. Having a 2nd person for 1 hour would have helped Similar situation to happen June 29, 2017.

AccorHotels certified review
Anonymous Business - 25/04/2017

Confortable

AccorHotels certified review
Anonymous Business - 29/03/2017

Overall good but experienced a bit of rudeness from a staff at reception

AccorHotels certified review
Anonymous Couples - 27/03/2017

The room was too hot the first night, but that was resolved, thank you. The reception staff were very friendly and helpful. The accommodation was fine, as was the location.

AccorHotels certified review
Anonymous Business - 25/03/2017

Practical room, good service, excellent food in the restaurant, very good breakfast

AccorHotels certified review
Anonymous Couples - 07/03/2017

Excellent

AccorHotels certified review
Anonymous Business - 10/02/2017

I didn't appreciate being put in a room designated for handicaped persons without being asked if I mind or not. The bathroom was in no way close to the pictures on the hotel website. Water was spilling everywhere because of the lack of protective glass due to the design for handicaped people.

AccorHotels certified review
Anonymous Friends - 31/01/2017

Nice and perfect and friendly staff

AccorHotels certified review
Anonymous Couples - 31/01/2017

Excellent

AccorHotels certified review
Anonymous Business - 16/01/2017

Room was comfortable and clean but restaurant was closed and I couldn't get any food. As a lady on her own in a strange city I didn't feel particularly safe having to go outside of the hotel and the only recommendation for dinner was McDonalds

AccorHotels certified review
Anonymous Business - 19/11/2016

All good. Room and hallways need updating

AccorHotels certified review
Anonymous Couples - 28/09/2016

Were were very satisfied with the room. Big, clean and very comfortable bed, high quality bed linien. Quick and easy check in and check out. The usual good quality from Mercure. One bad point: However we paid the whole rate including city tax in advance, this was the firs time that the hotel asked for an extra 100 euro as a deposit. They have given me the info that this amount on my credit card will be made free just on the day of our departure but after 6 days leaving it is still blocked. My bank says it is blocked till the 22nd of October! I really can not understand it! (apart from this problem I would have given 10 points...)

TripAdvisor review
Szofi76 Couples - 28/09/2016
« Very good hotel with good transport access »

Which I really like in Mercure hotels that rooms are well sized and the beds are always super comfy! It was true also at this hotel. There couldn't be any complaint about the comfort and cleaness of the room and the whole hotel. We spent only one night and -for the first time- received a privilgie room, I think it was even bigger and had free drinks in the mini bar, free tea and coffee making facilities (good quality Nespresso machine!) wide range of toiletries in the bathroom, couldn"t wish more for good night sleep. Unfortunately we have not tried the breakfast as we wanted to see something from Lyon and our train was leaving after 12am so left early the hotel then came back for our luggage. Very easy accseess, metro station is 3 minutes on foot then it goes directly to Vieux Lyon! Personal at the reception is very kind and helpful, I don't know if it depends on that we are Accor members but check in and check out were really fast. Only negative: We paid the whole rate in advance, but still was my card blocked with 100 euro... Normally in other Mercure hotels they just controll card validity with 1,00 euro! (and however the hotel sent me the document that they have released the money, my bank says that it is blocked for a month, strange...!)

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