Hotel - ibis Birmingham New Street Station
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Birmingham New Street Station Hotel

3.5/5 1,911 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
    • Russian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 159 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 10 connecting rooms
  • Baby bed
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Fax machine
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating 7,441 reviews

Our guest reviews for ibis Birmingham New Street Station

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,911 reviews
Andy Business - 11/10/2018 AccorHotels certified review
« Central location with a nice young vibe when entering the building. »

Average rooms. Limited bar. Innovative lounge area. Pleasant service. Very good breakfast.

D Business - 11/10/2018 AccorHotels certified review
« Loud music disrupted sleep »

Staff were great. Poor sleep due to what seemed to be a nightclub close by that could be heard from my room with windows closed.

Paul S. Business - 11/10/2018 AccorHotels certified review
« A well located decent hotel »

It was a good stay, with good facilities and basic, but clean and well located hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul S, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Richard Business - 10/10/2018 AccorHotels certified review

Always clean, friendly and comfortable. Great value. Ingrid at Breakfast always deserves a special mention. She's a real asset for the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. We are delighted you chose to stay with us again after your last visit and enjoyed a great stay this time as well. I will share your comments with our team, especially with Ingrid. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Chris P. A. C. M. Solo - 10/10/2018 AccorHotels certified review
« Made to feel comfortable »

As a transgender I never felt people were judging me. The staff treated me the same as everyone else, especially Ingrid who hasn't forgotten my name since my first visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris P. aka Crissie M., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially with Ingrid. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

A. H. Couples - 10/10/2018 AccorHotels certified review
« Perfect but room was underwhelming »

We won free breakfast and drinks as soon as we arrived which was great, the hotel lobby was really cool and less formal which made us more relaxed. Everything in the room was ok, the bed was comfy however the room was quite small and the decor wasn’t very appealing but there was nothing bad about apart from the aesthetics. It would have been nice if the rooms matchedthe interior of the lobby as that was modernised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear A. H., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, I am sorry that size of the room was not enough for your needs. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Phil Friends - 09/10/2018 AccorHotels certified review
« Reasonable hotel - problems with reservation/check in »

Hotel facilities and room were reasonable for the price, however my reservation was not recorded on the system leading to confusion and delay during check in. A request was made to make a charge on my credit card, which I refused due to money already having been taken during my initial booking.

Lauren Business - 09/10/2018 AccorHotels certified review
« Great first impression, but rooms let you down »

The staff are friendly and the reception/bar/restaurant are looks amazing, which gives high expectations for the rest of the hotel. But when you reach your room, it’s tiny, dated (woodchip wallpaper!) and not particularly clean.

Keith B. Friends - 09/10/2018 AccorHotels certified review
« Very nice and competent staff »

All staff I came into contact with were very competent and professional Room was clean and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith B., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

C J. Business - 08/10/2018 AccorHotels certified review
« Satisfactory »

Clean rooms. Adequate size and facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C J., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Maria Friends - 08/10/2018 AccorHotels certified review
« Apologies I couldn't stay »

Unfortunately, my Mum had a stroke last week so I couldn't stay at your lovely hotel after all. However, my friends (whom I booked for) did stay and reported back that the hotel was great. Good food, good rooms and great location. I hope to stay with you at some point in the future, but I hope you understand, I had to be with my Mum whilst she was in hospital. Many thanks, Maria x

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We hope your Mum is better now, and that you can visit us in the future! Sincerely, Paula Borkowska Assistant General Manager

Sharon A. Business - 08/10/2018 AccorHotels certified review

We really enjoyed our stay the staff couldnt of been anymore friendlier and they were so very helpful. Breakfast was amazing a good variety of hot and cold food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon a., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Daniel J. Couples - 08/10/2018 AccorHotels certified review

Ok but toilet/shower room was dirty and for 60 I expect a lot better

John Business - 07/10/2018 AccorHotels certified review
« Comfortable room, convenient location »

I attended Conservative Conference and I needed somewhere to sleep, the hotel provided this, was in a convenient location and the breakfast was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the issue with the water temperature. I shall share this with the maintenance team and have them look into this immediately. Thank you again for sharing your experience, and we do hope to welcome you back for a more pleasant stay. Sincerely, Paula Borkowska Assistant General Manager

Anonymous Couples - 07/10/2018 AccorHotels certified review
« Mr Ken M. »

As always the staff are magnificent - friendly and helpful to the extreme. We are on Christian name terms and receive a royal welcome whenever we come which is frequently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ken M., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. Thank you so much for your great review of our hotel, we are delighted you chose to stay with us again and enjoyed a great stay this time as well.. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will look forward to welcoming you soon! Sincerely, Paula Borkowska Assistant General Manager

Tracy Friends - 07/10/2018 AccorHotels certified review
« Staff were friendly and helpful »

Room was a good size,clean and amenities top notch. The staff were friendly and very helpful,would definitely stay there again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tracy, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Scott H. Solo - 07/10/2018 AccorHotels certified review

I got given the wrong room at first but but this was, quickly rectified by staff!! Food OK burger in evening dry, far too many fries for me to eat.. Breakfast good..

Andy Families - 07/10/2018 AccorHotels certified review
« Convenient location and clean hotel room »

Convenient location close to the New Street Train Station and Chinese Quarter, accessible to superstores and dining facilities. Clean hotel room and helpful staff. Overall satisfied apart from the unstable hot water supply for shower.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andy, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We apologise for the issue with the water temperature. I shall share this with the maintenance team and have them look into this immediately. Thank you again for sharing your experience, and we do hope to welcome you back for a more pleasant stay. Sincerely, Paula Borkowska Assistant General Manager

Kez Couples - 03/10/2018 AccorHotels certified review

Nice hotel. Great location. Clean room but small with small bathroom. Very friendly and helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KERRY , We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruben Sanchez - Front Office Manager

A.guest Friends - 03/10/2018 AccorHotels certified review
« A pleasant stay »

We had a large room on the 4th floor, we knew being in the city center was likely going to come with some noise from the nearby clubs, but the provided earplugs and the efforts of the hotel to limit the noise with the double windows was appreciated. The only complaint, if you can even call it that, is likely one more of personal taste than anything, and that's with the breakfast, the bacon was undercooked for our party's liking with lots of white fat on each rasher, had the bacon been cooked just a few minutes longer, I'd have gladly rated our stay 10/10.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STUART W., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Also I have forwarded your feedback about the bacon to our F&B Manager just to make sure everything is perfect. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ruben Sanchez - Front Office Manager

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