Hotel - ibis Birmingham New Street Station
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Birmingham New Street Station Hotel

3.5/5 1,848 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 10  GBP
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Polish
    • Portuguese
    • Russian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 159 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 10 connecting rooms
  • Baby bed
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WiFi in your room
    • Baby bed
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Fax machine
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.1/5 AccorHotels Rating 6,983 reviews

Our guest reviews for ibis Birmingham New Street Station

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,848 reviews
Carys G. Families - 12/07/2018 AccorHotels certified review

The room was far too small and the air conditioning was to a very poor standard - far too hot and the fan provided was not enough

Alan B. Families - 12/07/2018 AccorHotels certified review
« Bedrooms far too hot and uncomfortable. »

I have stayed at the Ibis many times, but this was the worst experience. My complaint is about the lack of any cooling of the bedroom. There was one fan in the room which just circulated the hot air. I complained at reception but was just told there is no air conditioning in the bedrooms, even though the units in the room stated heater/air cooler, the air cooler didn’t produce cool air. None of our party slept at all well and we spent most of our waking time out of the room. This is not good for a hotel in 2018. I have never had a problem before with this hotel, but this was not a pleasant experience.

Anonymous Business - 12/07/2018 AccorHotels certified review
« Very disappointed »

The room was roasting. The air on blew out Hot air and NOT cold. The old water was warm. The room was noisey

J C. Business - 12/07/2018 AccorHotels certified review
« Jeffrey C. »

Friendly staff and relaxed atmosphere. Good bar area, quite quirky I liked that, but the room left a lot to be desired. If I were looking at somewhere to stay again there I would not choose Ibis due to the poor room condition and size for the price. The TV was poor quality sound and the beds looked dirty.

Mary Couples - 11/07/2018 AccorHotels certified review
« Really nice stay »

I stay with ibis frequently and am always satisfied. The rooms are kept really well. The only issue I had this time was the noise from outside but that couldn't be helped as it was nothing to do with the hotel. Staff were really helpful and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mary, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. I am so pleased that you always have a great stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcoming you back again and again and hope that we can keep on wowing you! Sincerely, Paula Borkowska Assistant General Manager

Lisa P. Business - 11/07/2018 AccorHotels certified review
« Basic room, you got what you paid for. »

It was ok, the room was very hot and the small fan provided wasn't really sufficient. Very loud music heard from outside until very late at night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa P., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apologise for the air cooling unit not working correctly. Our maintenance team are looking into this and dealing with the heating system. I also would like to apologise for the noise during your stay. We are working with the Local Council to better deal with this and your feedback is very important in doing so. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

Andrea Couples - 11/07/2018 AccorHotels certified review
« Location ace clean room »

Great. Near station central good location for 02

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrea A., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Anonymous Couples - 11/07/2018 AccorHotels certified review
« DISAPOINTED »

too much noise at night

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nileshkumar C., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I am very sorry for the issue with the outside noise. We are working with the Local Council to better deal with this and your feedback is very important in doing so. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

Jazzfunksoul1 Solo - 11/07/2018 AccorHotels certified review
« Excellent »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward W., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Couples - 11/07/2018 TripAdvisor review
« The place to be »

The place to stay if you like the nightlife. An amazing place to stay, some great bars and restaurants. Hotel was clean and tidy. The bar was excellent and breakfast was too. Also easy for parking and shopping at the bullring

Jake B. Friends - 10/07/2018 AccorHotels certified review
« Great »

A nice hotel that was well priced and located well in the city centre. Lovely staff and clean rooms. Nothing to complain about at all. I was selected as guest of the day and got a lovely free breakfast. I was well chuffed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jacqueline b., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am delighted to see you enjoyed your stay, and the perks of being guest of the day Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Amanda Solo - 10/07/2018 AccorHotels certified review
« Great place to stay »

Great central location, clean and welcoming, with good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amanda A., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Rich H. Families - 09/07/2018 AccorHotels certified review
« Clean but very hot room »

The room was ok, but was on the 4th(Top) floor and very very hot, the room "cooling" system was inadequate, and a fan was left to compensate, which it didn't due to the outside temperatures being over 80degrees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard H., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I would also like to apologise for the air cooling unit not working correctly. Our maintenance team are looking into this and dealing with the heating system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

Anonymous Friends - 09/07/2018 AccorHotels certified review
« Disappointing »

dissapointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marianne A., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. If you would like to discuss this further then please do not hesitate to contact me at h1… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

Anonymous Families - 09/07/2018 AccorHotels certified review
« Birmingham New Street Station IBIS »

Really like the new format without a reception desk. Staff very welcoming. Good informal and lively vibe, comfy bed and clean room. Good breakfast. Lifts not good - 1 went out of order and the other very slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew S., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Anonymous Solo - 09/07/2018 AccorHotels certified review
« Uncomfortable »

Waited around for 10 min trying to book in, room was ok but had no air con but they did provide a noisy fan. Very hot room and very noisy due to nightclub directly below the room. Honestly would not stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian W., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I do apologize that you had to wait 10 minutes in the lobby before one of our team member come to assist you, I shared your feedback with my reception team to make sure this situation won't happen anymore. I would also like to apologise for the air cooling unit not working correctly. Our maintenance team are looking into this and dealing with the heating system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

Gary W. Business - 09/07/2018 AccorHotels certified review
« Very convenient location and friendly staff »

Very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gary W., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Gaetanina S. Families - 09/07/2018 AccorHotels certified review
« Negative »

It was noi su and hot inside.I couldn t sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gaetanina S., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We do apologise for the noise during your stay and we are working on this with the Arcadian Centre. If you wish to come back in our hotel, I advise you to request a quiet room when you are making your reservation online. We will be able to allocate you a room on the quiet side of the hotel prior to your arrival. I would also like to apologise for the air cooling unit not working correctly. Our maintenance team are looking into this and dealing with the heating system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

Maggie Business - 09/07/2018 AccorHotels certified review

The staff are very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear XIAOWEN G., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

H. H. Couples - 09/07/2018 AccorHotels certified review
« Room was unbearably H. »

We have stayed in the hotel before and like the location. The room, although quite small, is well laid out with everything we need. On this occasion we walked in to a large fan turned on as the air conditioning was completely ineffective. The room temperature was very uncomfortable so we slept on top of the duvet. The shower kept running H. then cold, the lights were flickering and some went off. On the plus side the location is good and so is the deal with the car park across the road. The check in staff are efficient although it is slightly irritating having to go back down to reception to get key card re programmed after first night's stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sonia Edwrads, Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apologise for the temperamental water temperature during your stay. I have shared this with the maintenance team, and are dealing with this to resolve the issue. Due to this I would like to offer you complimentary breakfast on a future stay with us with. To receive this, email me the date you wish to stay, and I shall create the booking. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

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