ibis Birmingham New Street Station Hotel 3 stars

TripAdvisor rating 3.5/5 2,098 reviews
ibis Birmingham New Street Station
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+ 15 Services
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Hotel extras

Just around the corner from the O2 Academy in the vibrant Chinese Quarter, our modern hotel houses 159 spotless guest rooms with Sweet Beds, free fibre Wi-Fi and cosy, inviting décor.

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

ibis Birmingham New Street Station

21 Ladywell walk
Arcadian Centre
B5 4ST
birmingham
united kingdom

Tel: +441216199000

Fax: (+44)121/6226020

Contact email

Check-in from 14h00

Check out up to 12h00

  • ALL BUSES C.CENTRE BOUND :   CITY CENTRE

  • By plane

    BIRMINGHAM INT AIRPORT At 19.31km / 12 miles

  • By plane

    COVENTRY AIRPORT At 48.28km / 30 miles

  • By plane

    EAST MIDLANDS AIRPORT At 104.6km / 65 miles

  • By car

    M 42 / JUNCTION 4 At 12km / 7.5 miles

  • By car

    M5 / JUNCTION 3 At 9km / 5.63 miles

  • By car

    M6 / JUNCTION 6 At 8km / 5 miles

  • By train

    NEW STREET STATION At 0.5km / 0.31 miles

  • By train

    SNOW HILL STATION At 2.5km / 1.56 miles

GPS :52.475146, -1.896525

Our accommodations

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

Double room with 1 double bed

  • Max. number of persons: 2
  • Area: From 13
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Twin room with 2 beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Family room with 1 double bed + 1 single bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

FOGG'S

Type of cuisine: International

Feeling peckish? You don't have to leave the hotel: inspired by the spirit of global adventure, the menu at Fogg's is loaded with everyone's favourites from tasty pizzas and salads to fragrant soups and diner-style comfort food.

Lunch

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

00:00 - 23:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR

Photo non contractuelle / Strictly non binding

Unwind with a coffee, sip a chilled sauvignon or bond over a beer or two. Our stylish on-site bar is the perfect place to kick back and relax or spend quality time with your travel companions.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 140

  • Maximum capacity: 120 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
ibis Birmingham New Street Station

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

8,468 reviews

tripadvisor

TripAdvisor Rating 3.5/5

2,098 reviews

Perfectly comfortable

Customer review rating 4.1/5

Anonymous Business - 15/09/2019 AccorHotels review

The room was clean and comfortable, the services were adequate and the staff were helpful

Dear Richard H., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Noisy

Customer review rating 4.1/5

Anonymous Business - 15/09/2019 AccorHotels review

Picked for vicinity of Station and work place but the awful night club directly beneath the hotel means its pointless staying here. I can't believe there isn't any attempt from the club to keep the sound inside its building like in any other city in the country

Simple and elegant

TripAdvisor rating 3.5/5

krushit Business - 15/09/2019 TripAdvisor review

Excellent property right in the middle of city center breakfast is simple and nice easy checkin no front desk rooms are little old fashioned clean rooms easy access iron rooms on each floor lifts breakdown is an issue

Mr S.

Customer review rating 4.1/5

Mr S. Families - 12/09/2019 AccorHotels review

Excellent stay as always

Dear Mr S., Thank you so much for your great review of our hotel, we are delighted you chose to stay with us again after your last visit and enjoyed a great stay this time as well. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we will look forward to welcoming you again for your next visit we hope! Sincerely, Paula Borkowska Assistant General Manager

Lovely staff kind and helpful

Customer review rating 4.1/5

Ed G. Couples - 12/09/2019 AccorHotels review

Very pleasant

Dear Ed g., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

convenient location; helpful staff

Customer review rating 4.1/5

Anonymous Business - 12/09/2019 AccorHotels review

convenient location; helpful staff

Lovely

Customer review rating 4.1/5

Kate Couples - 11/09/2019 AccorHotels review

Lovely hotel, amazing staff, we felt welcome. Room was not excellent but in overall everything ok

Dear Kate, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

The one thing I need from a hotel was not possible. SLEEP.

Customer review rating 4.1/5

Lexie Friends - 10/09/2019 AccorHotels review

Found it easily. Reception was confusing with no obvious check in desk. Staff were ok. Car park was scary. Communal areas (away from reception) were depressing and ‘institutional’ Rooms very small stuffy but clean. Bed acceptable. Shower room clean and functional. Loud music played until 4:30am . It seemed to be coming from below?? I was in room 339. I was also disturbed by numerous drunk people knocking doors and shouting throughout the night. Horrendous. This place is only suitable for those who want to stay up/out and don’t actually want to sleep. If the car park hadn’t been such a worry I would have got up at 4am and driven home.

Clean, friendly and efficient.

Customer review rating 4.1/5

Trevor D. Couples - 10/09/2019 AccorHotels review

The hotel is very centrally situated. It contains all the usual features of an Ibis hotel. The staff were exceptionally friendly and helpful. I would definitely stay here again.

Dear Trevor D., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

It was OK

Customer review rating 4.1/5

L. P. Friends - 10/09/2019 AccorHotels review

It was OK. Location was pretty loud. They provided ear plugs, but this should have been made clear up front. It would not have affected my decision to stay, but ear plus with a note should not have been the first of me being notified about it. Room otherwise clean and comfy. Didn't use any other hotel facilities so I can't comment on those. I do have a gripe though; I booked and paid online, a couple of days before arrival I was invited to check in online, I was asked for my card details (at this point I assumed I can't have paid when I made the original booking) which I entered and completed the check in. Not sitting right on my mind I checked my bank account, there was a pending transaction for £50 (not the total amount of the booking) and a further check confirmed I had paid when I first booked. I called to speak to them and they confirmed that because I’d checked in online that was their process, in case I sued any o the hotel facilities. What facilities? There is no mini bar or alike, only a bar where I could pay as I go. 4 days after my stay this money is still being held – thankfully I’m not living hand to mouth, there are people who are! I find the deduction itself entirely unnecessary and it was not obvious to me that this was going to be held, I find even more unacceptable is that it’s still being held.

Good, comfortable stay

Customer review rating 4.1/5

Paul Business - 10/09/2019 AccorHotels review

Enjoyable, comfortable hotel, clean and tidy, well placed for Chinatown and central Birmingham

Dear Paul, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Reception

Customer review rating 4.1/5

Anonymous Business - 09/09/2019 AccorHotels review

It was a bit disconcerting not to have a reception desk and one person attending to guests arriving, serving behind the bar. It did give the impression of a smooth service.

Good hotel with nice location

TripAdvisor rating 3.5/5

H7765FFannem Business - 09/09/2019 TripAdvisor review

Good location to catch the trains at the New Street Station. Breakfast was ok and fullfilling even I do miss fresh tomatoes, cucumbers etc. Easy to come and leave. Short walk to do some shopping also. Bullring etc. just few hundred meters away.

Customer review rating 4.1/5

Mateus Business - 07/09/2019 AccorHotels review

The room was very warm... no ac avaliable in my room.. only heater...

I may not stay at this hotel next time.

Customer review rating 4.1/5

Ys Business - 05/09/2019 AccorHotels review

As it is normal in UK for the room rate , there was no air conditioner. Although circulator (fan) was placed, it was hot during the night and couldn't sleep well.

Dear Yasuki S., Thank you for taking the time to tell us about your experience at the ibis Birmingham New Street Station. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I would also like to apologise for the air cooling unit not working correctly. Our maintenance team are looking into this and dealing with the heating system. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Paula Borkowska Assistant General Manager

Stop en route

Customer review rating 4.1/5

Visitor Solo - 03/09/2019 AccorHotels review

Fine

Dear Lewis W., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I would like to apologise for the air cooling unit not working correctly. Our maintenance team are looking into this and dealing with the heating system. Thank you again for sharing your experience, and we do hope to welcome you back for a more pleasant stay. Sincerely, Paula Borkowska Assistant General Manager

Small but all needs met

Customer review rating 4.1/5

Lisa Couples - 03/09/2019 AccorHotels review

Room was clean and airy. Met all the needs we had as it was only a one night stay. Room seemed very small but good for the price I paid. Wouldn't pay more than I did unless absolutely necessary.

Dear Lisa, We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we do hope to welcome you back for a more pleasant stay. Sincerely, Paula Borkowska Assistant General Manager

Good

Customer review rating 4.1/5

Paul D. Business - 02/09/2019 AccorHotels review

It was a good experience staying at your hotel. the staff were friendly and helpful.

Dear Paul D., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

very positive

Customer review rating 4.1/5

Karin D. Solo - 02/09/2019 AccorHotels review

friendly competent staff, stunning bar, vibrant, good night's sleep

Dear Karin D., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager

Staff members are marvelously, briliant via customer care

Customer review rating 4.1/5

Victor V. N. Solo - 02/09/2019 AccorHotels review

To of the class Gorgeously Excellent

Dear Victor V N., We very much appreciate your comments regarding your stay at the ibis Birmingham New Street Station. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Paula Borkowska Assistant General Manager
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