Hotel - ibis Birmingham New Street Station
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Ibis Hotel Hotel

ibis Birmingham New Street Station Hotel

21 Ladywell walk  Arcadian Centre 
B5 4ST  BIRMINGHAM
UNITED KINGDOM

1,593 reviews
TripAdvisor Rating Based on 1,593 reviews
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From 49.00 GBP Non member rate
From 46.55 GBP Member's rate Members’ Rate, join while you book
5.00P
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 10  GBP
  • 100% non-smoking hotel
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Inviting, modern and cosy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay. Hotel 100% non smoking

  • 159 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 5 family rooms
  • 10 connecting rooms
    • Data port in room
    • Emergency exit map
    • Air Cooling System
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Fax machine
    • High speed transmission line
    • RJ 45 outlet
    • RJ 11 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 4,893 reviews

Our guest reviews for ibis Birmingham New Street Station

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,593 reviews
AccorHotels certified review
Sam Couples - 24/07/2017
« Ok.....but disappointed »

Room was nice ams clean and using my points did not cost very much. However, 5 mins after getting into out room after checking in and maid came in without knockong and told us check out time had gone and they need to clean. Had to advise we had just arrived. Again the morning after at 10am maid try to enter room without knocking. Luckily we had the door locked. Very disappointing. Never mentioned to reception as it was a Saturday night and we were already leaving. Also the AC is a joke. It was cooler in the corridor.

AccorHotels certified review
Nikica Business - 24/07/2017
« Cozy place with friendly staff. »

Great beds and clean rooms with friendly staff. Perfect location.

AccorHotels certified review
Claire M. Solo - 23/07/2017
« Worst ever. »

Please note I am a pretty tolerant person generally. I arrived in heavy rain, soaking wet from after a terrible train journey. There were crowd of drunk people smoking at the entrance and I had to walk through the crowd and a disgusting heavy cloud of smoke to get inside. Once inside - in the extremely roudy (teenager filled) entrance- the member of staff checking me in didn't understand the icon on the booking system app and had to disappear for 5 minutes to check its meaning. Even though I said I had fast check in and card had been authorised. In the meantime I was accosted by a very drunk old lady who was all over my little dog. I was then given card for room and told top floor. I got lift to 4th floor and checked room number - it was 3rd floor. Got back in lift and went to room. My room was opposite a teenage party room!!! A group who were extremely loud and in and out in the hallway on and off for hours. More than this there was extremely loud music being played from somewhere until around 4am which was vibrating the walls and kept me awake most of the night. I had to get up at 6am to catch 7am train South. At least fast check out worked. Not even a shortbread biscuit with coffee/tea. Extremely dissatisfied. I had joined the club programme with a view to using the hotels more often but I highly doubt this now.

AccorHotels certified review
S B. Friends - 22/07/2017
« SB »

Satisfied with room, staff and cleanliness. Bed was very comfortable. Very impressed that we could order food at 2am and food was excellent. The only downside is that it was quite noisy into the very early hours

AccorHotels certified review
Lee W. Business - 21/07/2017
« Adequate but could have been better »

Staff were courteous on arrival. Booked in okay and then went off to my course which was being held in the hotel too. Decided to have dinner at the hotel with one of my course colleagues on the first night. This turned out to be a mistake as on this particular night they were understaffed and several of the staff who were working were new and inexperienced. My colleague and I waited half an hour before we managed to get hold of someone to order drinks. We then had to wait another half an hour to order food. My burger eventually turned up and when I bit in to it, I burned my mouth. It was evident this had come out of a microwave and not the oven. It didn't taste very nice and only managed to eat half of it even though I was really hungry. By the time my desert turned up, 2 hours had passed so I took it back to my room to eat as did my colleague. During the course of the night I felt unwell and had to visit the toilet on several occasions. I felt ill then for the next two days. I'm pretty certain it was something to do with the burger I had eaten but can offer no proof.The next day after our course my colleague and I returned to our rooms. He was greeted with a selection pack as a token of apology which was thoughtful. I was greeted with my dirty desert plate still left from the previous night. I thought the rooms were adequate and the staff on the whole were polite and helpful. The poor standards on the first night would however prevent me from recommending this hotel to other people.

AccorHotels certified review
Theresa J. Couples - 20/07/2017
« overall very good »

Great situation friendly staff and comfortable room. Slight problem on second day with replenishing breakfast items and crockery but otherwise a very good budget option.

AccorHotels certified review
Steve M. Friends - 20/07/2017
« your systems are terrible »

booked 3 rooms plus one more added breakfast but did not realize that I had to book every room , treated like a criminal on both mornings trying to get breakfast for my guests. On arrival asked to use the car park ,told to go over the road to the public car park because the girl thought the hotel park was full, on the second night told the same story but I asked the check, there was three car in the car park and about 16 empty spaces. on the morning of departure stood like a wally at what must be the stupidest reception desk in the world and after paying for the extra breakfast asked if the hotel knew how many cars were in the carpark and was told thatthere was no way of checking even when we had entered our car reg.do I expect someone to read this NO ,do I expect a response YOU MUST BE JOKING,finally I WAS a silver member but I will be trying other hotel chains from now on steve moore

AccorHotels certified review
Douglas Solo - 20/07/2017
« Comfortable, city centre location »

Clean hotel, efficient and friendly check-in. Comfortable bed, good shower. Not easy to regulate temperature in room. Roof outside room window littered with discarded bottles, paper and cigarette ends - looked unsightly. Breakfast was ok. Nice fresh bread, good choice of items. Scrambled egg was horribly overcooked.

AccorHotels certified review
Mr C. G. Solo - 18/07/2017
« wonderful clean convenient efficient comfortable hotel with brilliant staff and great food. »

excellent in every respect with superb happy helpful reception staff. guests should however always be warned if allocated a noisy room overlooking the clubby square. advanced bookers should be allocated quiet rooms in advance as a priority. this is essential. in no hotel should one expect to be kept awake until 4 am ! i requested a room move which was excellent for my second and third nights.

AccorHotels certified review
Maryb Business - 17/07/2017

Great location very near to New Street station as well as and shops and restaurants. The staff here are always very friendly and helpful, especially Ingrid whose smiling face always is a joy to see at breakfast.

AccorHotels certified review
Anonymous Families - 17/07/2017
« just OK »

It was Ok, except there was some really loud noise in the morning, like drilling really close to our rooms, that was very disturbing. The person greeting us and taking payment was very routine, just friendly enough, but not friendly enough to make you feel good. Rooms were fine.

AccorHotels certified review
D P. Friends - 17/07/2017
« Ideal city centre location  »

Very comfortable, the only negative was the noisy air conditioning unit, that wasn't working to full capacity.

AccorHotels certified review
Matthew G. Couples - 17/07/2017
« Fast but friendly service and the room was clean and a good standard. »

Check in staff were friendly, helpful and efficient. The bar staff were friendly and helpful even late at night. The room was clean and well presented, though a little on the warm side. But overall very happy with my stay and the staff.

AccorHotels certified review
Mark S. Solo - 17/07/2017
« Superb location »

Overall I was very happy with my stay. The room was spotlessly clean, staff were very helpful and friendly. Breakfast was superb with a very helpful lady clearing tables, keeping the whole area spotlessly clean , she also took time to check on guests dining (she was superb). Check out was effortless. Location was excellent for what I needed. Excellent hotel with brilliant staff

AccorHotels certified review
Rich Solo - 17/07/2017
« Very good standard. Especially good value. »

Lovely hotel, rooms and facilities. Quality breakfast. Lack of dedicated check-in desk was a bit of an annoyance. Had to get room swipecards recharged twice in 24hrs.

AccorHotels certified review
Thomas G. Business - 17/07/2017
« Really friendly helpful staff  »

Staff sorted out problem with air conditioning unit in five minutes.....comfortable well equipped room in great location, will definitely stay there when I'm in the area again

AccorHotels certified review
A Couples - 17/07/2017
« Miss »

Bed too hard. Room too small. No bathroom lock. Was charged over £7 for a 'strawberry daiquiri' and got pure alcohol in a tiny glass with lime bits in it. Have been signed up to some le club member thing I didn't want.

AccorHotels certified review
Anonymous Couples - 17/07/2017
« Room clean and very comfortable  »

Quick check in and check out comfortable room at a good price unfortunately did not use other facilities as we came with things planned.

AccorHotels certified review
Shirley D. Couples - 17/07/2017
« Lovely staff but hard beds  »

The staff was very helpful and clean looking, breakfast was lovely very tasty. Room was clean and compact, but had to phone down because sugar, tea and milk was not restocked in room. The air conditioning was not very good, so we had to open the window in the night because it was so warm, the noise outside was really bad going on till three in the morning. The beds were hard but clean. Lifts were quick and clean. Good choice for breakfast and very tasty but toaster took a long time.

AccorHotels certified review
David R. Couples - 16/07/2017
« Always stay here never let down »

Nice quiet room good food pleasant staff

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