Hotel - ibis Brussels City Centre
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Brussels City Centre Hotel

3.5/5 3,172 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking  (Nearby)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 2 meeting room(s)
See all services

Hotel location

Our rooms

Inviting, modern and cozy, with a comfortable bed and a functional bathroom. The ibis room has got everything you need for a pleasant stay

  • 236 rooms
  • 236 non-smoking rooms
  • 1 rooms for people with reduced mobility
    • Air conditioning
    • Emergency exit map
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 9,188 reviews

Our guest reviews for ibis Brussels City Centre

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 3,172 reviews
Anton Couples - 11/12/2018 AccorHotels certified review
« Good enough »

Good breakfast) But very (very!) small bathroom.

Sw Couples - 10/12/2018 AccorHotels certified review
« Good central base. »

Clean , tidy room. Helpful staff. Room too hot at night - unable to reduce heating.

Nafisa B. Business - 10/12/2018 AccorHotels certified review
« Ms. B. »

Overall the experience was very unsatisfactory. Longest checkin, no complimentary drink, room not cleaned, and WiFi wobbly. The staff were kind and tried but for 200€ a day,I left feeling robbed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nafisa, Thank you for taking the time to share your review. We are sorry that your recent stay with us was not satisfactory. Regarding the check-in, we assure you that such incidents occur rarely. Complimentary drinks are offered to Le Club member as from Silver status. Unless our records are mistaken, you have a Classic status. Regarding our standards, we would like to let you know that we do pay particular attention to hygiene. However, we have taken a note of your remark. We apologize for any inconvenience caused due to wifi. We regret that you felt us expensive, but our price reflects our quality. Thank you for appreciating our team. Despite the bitter experience, we hope to welcome you back. Best wishes, Eva Scheerlinck, General Manager

Prince T. D. A. D. Families - 10/12/2018 AccorHotels certified review
« Mr »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br> Thank you for reporting so positively on your stay at Ibis Brussels City Centre Hotel.<br><br>We're thrilled that everything was satisfactory for you.<br><br>Thank you for your high rating!<br> We hope to see you, again. My best wishes,<br> Eva Scheerlinck, General Manager

Jc86 Couples - 10/12/2018 AccorHotels certified review
« Clean hotel »

Nice clean hotel. Rooms and bathrooms are small but functional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br> Thank you for commenting on your stay at Ibis Brussels City Centre Hotel.<br><br>We're so glad that everything met your expectations.<br> We hope to see you, again. Kind regards,<br> Eva Scheerlinck, General Manager

Fernando Families - 10/12/2018 AccorHotels certified review
« Amazing »

Beautiful hotel, excellent location lovely breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fernando,<br> Thank you for positively reviewing your time at Ibis Brussels City Centre Hotel.<br><br>We're delighted you enjoyed our breakfast buffet filled with hot and cold dishes, and we're so pleased our location suited you.<br><br>Thank you for your high rating!<br> The whole team hopes to see you, again. Many thanks,<br> Eva Scheerlinck, General Manager

Stella E. Solo - 09/12/2018 AccorHotels certified review
« Amazing »

Receptionists were very polite and always willing to help. They welcomed me with a smile and precisely replied to my questions. The room was clean, well equipped and comfortable. I'll certainly choose this hotel for my next visit in Brussels.

Mohammad N. M. H. Friends - 09/12/2018 AccorHotels certified review
« Warm and wonderful welcome upon arrival »

A conveniently located hotel with wonderful and friendly staff members

M. Business - 07/12/2018 AccorHotels certified review
« Low value for money »

Epensive Small room Noisy Breakfast not so good Nice staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M.,<br>Thank you for your feedback.<br> We're pleased you found our team members pleasant, however, we're sorry to see that we did not entirely meet your expectations.<br><br>Our rates vary according to the season so you can find cheaper rates at different times of the year. <br><br>We're always open to suggestions on how we might further improve your breakfast experience on your next visit.<br><br>Please note that we have soundproofing in all the rooms, and we can always provide one of our most silent rooms to light sleepers if necessary.<br> We hope to see you, again. With renewed thanks,<br> Eva Scheerlinck, General Manager

Anonymous Business - 07/12/2018 AccorHotels certified review
« Disappointing »

I found this hotel not to be up to the usual standards of the Accor group. The reception was nice; and the staff on reception were exceptionally nice (as I have come to expect from this hotel chain). However, the room wasn't up to the standard I would expect. There was hair all over the walls of the bathroom, which in general wasn't clean. The windowframes were really dirty with mould all over the sills - even if the windows are old, they could be cleaned. The walls were a dark battleship grey with chips all over them. The beds were very comfortable (good). One of the lifts was out of order and the other was dirty. Really, it was not as I would have expected. I know it's in the city centre, therefore the rooms are going to be small. However, there is no excuse for it not being clean and kept well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest,<br>Thank you for taking the time to share your review.<br> We are sorry for any inconvenience caused during your stay with us. We regret that our rooms were not to your liking. We assure you that we pay particular attention to hygiene. We wish you had informed us during your stay so that our team would have found a solution immediately. However, we have passed your comments to our housekeeping department. Regarding the works at the lift, we would like to let you know that the finished dark grey walls in the corridor are being repainted this week. Thank you for appreciating our team. Despite the bitter experience we hope to welcome you back.<br> Best wishes,<br> Eva Scheerlinck, General Manager

Tom M. Couples - 07/12/2018 AccorHotels certified review
« Not very good, room too small. »

The room we were given, room 512, was only suitable for a single occupant and not for a couple. It was on the 5th floor and as we are in our seventies a lower floor would have been appreciated. The breakfast offering was poor and it should have been included in the room rate but was also charged separately. After booking online my credit card details were used fraudulently and I had to be issued with a new card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tom,<br>We thank you for taking the time to send us your feedback.<br> We are very sorry to read that you did not enjoy your overall stay. Thank you for the credit card information, however AccorHotels uses safe online payment program but we will investigate this for sure.<br><br>Regards to the breakfast, it was booked and paid as a ’bed and breakfast’ package (no extra charges) but for accounting reasons, it is split on our invoice.<br> Best wishes,<br> Eva Scheerlinck, General Manager

John F. L. Business - 06/12/2018 AccorHotels certified review
« Very practical for business travellers to Brussels »

Good, and peaceful. Pity about the elevator - but I am sure that it will soon be fixed, and it did not bother me on the first floor - I used the healthy option!!!

Alex Friends - 05/12/2018 AccorHotels certified review

Lovely hotel, lovely location however room was very small

Rwood Couples - 05/12/2018 AccorHotels certified review
« Great location »

Rooms are small for two but for a city center stay great location & very convenient. Staff ok but have had friendlier service on previous occasions at the same hotel. Housekeeping - different quality each day we stayed, some items missed, one day the cups and tea bags were not replaced, asked for some at reception and it seemed as though we had asked to be given the earth. Not enough tea or milk cartons left in the room, really need at least four tea bags per day and two milk cartons per tea bag. We will probably stay again as it is a convenient location.

Anonymous Friends - 05/12/2018 AccorHotels certified review
« Mrs Maria S. »

Very good breakfast, great location. Very small room, broken elevator, not comfortable beds , slow WiFi , only one towel for each person. Upon arrival, on 30.11 19.00 the receptionist ( a woman) was very impolite. I was in urgent and asked for the key and to pay the twelve euros taxes later. She refused and used me so coldly. I find the price very high for my expectations

Dagný Couples - 04/12/2018 AccorHotels certified review
« Good hotel »

The beds are comfy and the room was clean

Anita Friends - 04/12/2018 AccorHotels certified review
« Not a bad stay »

It was not bad, but there was a weird smell when we ran water sometimes, the spaces very very small, interiors dated... sort of low quality.

Christos D. Couples - 04/12/2018 AccorHotels certified review
« EXTREMELY HIGH TELEPHONE CHARGES WITH NO PRIOR KNOLEDGE OF THE BILLING RATES. »

On the afternoon of the 27th of November, I tried to call to Athens from my room but because the telephone was inactive, I was told from the reception that I had to &quot;commit a warranty&quot; with my credit card, in order make a call. I asked if 10 € was enough and got a positive answer and in my question what is the charging rate for the telephone call, I got the answer: I do not know, it depends on the country you are calling. Considering the acceptance of the 10 € as a warranty, and knowing that within the European Union the telephone charges are in a reasonable level, I made three (long) telephone calls. Next day when I asked how much do I have to pay for the telephone, I got the unpleasant surprise of the 163,68 €. I asked again what is the charging rate for the telephone call, I got the same answer. In the room there was NOT any relevant information available, except the &quot; phone units:0,75€&quot; under the evacuation plan, behind the door, and also NO information is accessible in your website. If I knew upfront the extremely high rates, I would never made the phone calls. I believe that this lack of information is not in purpose. I strongly complain for the extremely high amount for my telephones, with the rational that I was NOT in a position to know upfront what was the billing rate. Consider me as an dissatisfied customer for the above reason. Christos D. Athens, Greexe cd…

Excursion31111755030 Business - 04/12/2018 TripAdvisor review
« Nice modern hotel »

Nice stay with no complaint. Good environmental practices and less fuss. Good with do it yourself concept. Near to Brussels center tourist attractions, 200m away only. Lots of food oulets, shopping shops, etc. Tried the traditional dishes, mussel and Beef Schnitzels. Excellent!

Anonymous Business - 27/11/2018 AccorHotels certified review
« Very good except for the broken elevator »

The ONLY complaint I have was that there was only 1 out of 2 elevators for the 6 (six!) nights that I stayed there. It is not safe to carry heavy cases in the stairwells.

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