ibis Brussels City Centre 3 stars

Customer review rating (ALL Rating) 4.1/5 2,081 reviews

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Description

Hotel extras

  • Located in the heart of Brussels, 7-minute walk to the Grand-Place

  • 'Green Key' certified

  • Air-conditioned rooms

  • Breakfast buffet served every day

  • Bites and drinks at the bar during lunch and dinner

Our accommodation(s)

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Hotel location

ibis Brussels City Centre

rue Joseph Plateau N°2
1000 BRUSSELS
Belgium

GPS:50.850204, 4.349662

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Bar

The Bar: a friendly place to get together at any time of day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  2,081 reviews

TripAdvisor Rating  3.5/5  3,555 reviews

Poor everything

Customer review rating 1.0/5

Julia Business - Confirmed reviews ALL

It was bad. The AC switched to a freezing mode at night and I got sick. Reception tried to convince me,thy did reset it a few times - no change. Air shaft opening was blowing cold air inside the room. Reception gave me tape and paper to cover it. (!!) Saying, I'm not the only one complaining, this is how hotel was built. Food in the bar was awful - tikka masala from the can with frozen vegetables. Coffee was abysmal. People in the elevator were complaining how bad the hotel is, someone was left without towels and I didn't have a toilet brush in the bathroom. Luggage storage - noone monitored what is being taken out of there, luggage wasn't labelled. Staff was mostly unfriendly. Terrible experience, the worst in many years of travelling. I took pictures and I will advise my company to not work with you hotel anymore.

Well located

Customer review rating 5.0/5

Andys Couples - Confirmed reviews ALL

Situated five minutes stroll from the Grand Place and even closer to the restaurants and bars. Check in was simple and the bedroom was very comfortable. Breakfast was great with plenty of seating. Very friendly staff. All in all a very good hotel for a two night stay.

Cellphone charger not found

Customer review rating 3.0/5

Ana C. Business - Confirmed reviews ALL

The hotel is well located and the room is good. But I left my Cellphone charger in the room and they told me that they couldn’t find it. 🤨😕

Dear Ana, Thank you for giving us an excellent review. We're delighted to hear that you appreciated our central location and the quality of our rooms. Our team works diligently to ensure our guests have a comfortable and enjoyable stay, and it's heartening to know this was reflected in your visit. Regarding the incident with your cellphone charger, we sincerely apologize for the inconvenience caused. Please rest assured that we take such matters seriously and have a lost and found process in place to assist our guests in these situations. While we understand this situation is less than ideal, we are committed to providing trustworthy and reliable service. We hope to welcome you back for a more enjoyable stay in the future. Best regards, Marc UYTTERHOEVEN, General Manager

Great location and then that is the end of the positives

Customer review rating 3.0/5

Glenn-michael Families - Confirmed reviews ALL

5 night stay to enjoy the sights of Brussels with my son.

Dear Michael, Thanks for this review about your experience. We're delighted to hear that our central location contributed positively to your experience in Brussels. We regret to hear that the bed comfort and the condition of the room and bathroom did not meet your expectations. We appreciate your feedback as it helps us to focus on what is important to our guests. We're also glad to note that you found our hotel to be clean, as we place great importance on the cleanliness and comfort of our facilities. We look forward to welcoming you for an another pleasant stay. Best wishes. Marc UYTTERHOEVEN, General Manager

Extremely small room and toilet

Customer review rating 1.0/5

Anonymous Business - Confirmed reviews ALL

Not the best experience with your hotel. I literally had no space in the toilet to do anything. Disappointed with the room. But because it was for 1 night, I adjusted.

Dear Guest, Thank you for taking the time to provide us with your review. We're glad that you chose our hotel for your stay, even if it was just for one night. We apologize if the size of the toilet didn't meet your expectations. Our rooms are designed to be cozy and functional, and we regret any inconvenience caused. We appreciate you bringing the issue regarding the soap dispenser to our attention; we normally ensure all amenities are fully stocked and ready for our guests' comfort. It seems there was an oversight, for which we sincerely apologize. We're committed to maintaining high standards of cleanliness and guest satisfaction, and we'll reinforce this with our housekeeping team. We hope to see you again in the future. Kind regards, Marc UYTTERHOEVEN, General Manager

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Other web-users rate our hotel

  • 1,967 reviews 9.6/10 Location
  • 2,388 reviews 4.2/10 Room
  • 1,441 reviews 8.6/10 Service
  • 42 reviews 6.5/10 WiFi
  • 1,665 reviews 2.9/10 Comfort
  • 749 reviews 7.4/10 Breakfast
  • 727 reviews 5.7/10 Cleanliness
  • 317 reviews 3.6/10 Amenities

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