ibis Heidelberg Hauptbahnhof Hotel 2.5 stars

TripAdvisor rating 3.5/5 1,591 reviews
ibis Heidelberg Hauptbahnhof
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • 24-hour reception with multilingual staff

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 bar(s)
Leisure and activities
  • Beach and water sports
  • Other sports activities
Business services
  • 1 meeting room(s)

Hotel location

ibis Heidelberg Hauptbahnhof

Willy Brandt Platz 3
69115
heidelberg
germany

Tel: +49004962219130

Fax: (+49)6221/913300

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   33, 11, 41, 4 HAUPTBAHNHOF

  • BUS 33,11,41,4 :   BUS 33,11,41,4 HAUPTBAHNHOF

  • TRAM 1, 4 :   TRAM 21, 24 HAUPTBAHNHOF

  • TRAM :   1, 4 HAUPTBAHNHOF

  • By plane

    FRANKFURT RHEIN MAIN At 85km / 53.13 miles

  • By plane

    STUTTGART ECHTERDINGEN At 130km / 80.79 miles

  • By car

    AUTOBAHN 5 At 2km / 1.25 miles

  • By car

    AUTOBAHN 656 AUSFAHRT HD ZENTRUM At 0.5km / 0.31 miles

  • By train

    HAUPTBAHNHOF HEIDELBERG At 0.2km / 0.13 miles

GPS :49.403385, 8.677354

Our accommodations

Soundproofing makes your room a peaceful haven and you can enjoy the ultimate in comfort in your Sweet Bed by ibis bed. All 170 rooms have individually adjustable air conditioning, free WIFI, TV with a wide range of Sky channels and a desk.

Standard Room with one double bed

  • Max. number of persons: 2
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

BISTRO

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 80

  • Maximum capacity: 60 people

Find out more

Our guest reviews for
ibis Heidelberg Hauptbahnhof

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,655 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,591 reviews

On the way through

TripAdvisor rating 3.5/5

Andy C Solo travel - 17/09/2019 TripAdvisor review

Usual Ibis fare with very small rooms. Clean and new but difficult with luggage as lift only goes to 4th floor and door springs strong enough for Charles Atlas. Car park totally inadequate for the size of hotel. Breakfast usual Ibis but quality falling noticeably over the last few years.

Dear Andy C, thank you for your review and your valued feedback. We appreciate your comments and will take them under consideration for future improvements. With kind regards, Andreas Kahl General Manager

Excellent experience

Customer review rating 4.2/5

John Business - 13/09/2019 AccorHotels review

The hotel is in great shape, right at the train station and convenient. The breakfast was worthy of a higher-star hotel, and the efficiency overall was excellent.

Dear John thank you for your positive review and your great feedback! We would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

A basic comfortable room, right next to the train station, and a good breakfast.

Customer review rating 4.2/5

B C. Business - 12/09/2019 AccorHotels review

- right next to the train station (very important to me) - a toilet and a good shower - a comfortable bed On the plus side there was a biggish screen tv with various european news channels All I ask for on work travel. Would definitely book there again if in Heidelberg.

Dear B C, thank you for your great review and your positive feedback! We are glad that you highlighted our central location as well as the new TV in our recently renovated rooms. We would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Serves its purpose

Customer review rating 4.2/5

Manu Business - 09/09/2019 AccorHotels review

Good beds and matrasses, breakfast is nice as well. 2 minor points : - Towels were missing - the bathroom was smelling of smoke so clearly someone had been smoking in there.

Dear Manu, thank you for your review and your valued feedback! We are glad that you highlighted our sweet bed by ibis as well as our breakfast buffet. Please be informed, that the ibis Standard are two towels in each room, but our front desk team is always happy to hand you additional towels on request. As you might have noticed, we are a 100% smoke free hotel and smoking is not allowed at all within the hotel premises. Therefore we deeply would like to apologize for the inconveniences caused by the smell of smoke in your bathroom, where clearly one of the previous guest must have broken our non-smoking policy. With kind regards, Andreas Kahl General Manager

Cool

Customer review rating 4.2/5

Xxxx Couples - 02/09/2019 AccorHotels review

Cool

Dear guest, thank you for your positive review! We would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Excellent stay

Customer review rating 4.2/5

Spv Couples - 29/08/2019 AccorHotels review

We stayed one night. The hotel is very conveniently located, right next to the Hauptbahnhof. The staff at the reception were very friendly. The bedroom was very comfortable and quiet. We didn't take breakfast at the hotel but the breakfast room is spacious and well designed.

Dear SPV, thank you for your great review and your positive feedback! We would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Basic, good value for money

Customer review rating 4.2/5

Angela Friends - 23/08/2019 AccorHotels review

The hotel was quite central - 25 mins by foot, the sourrounding area was kind of kind spooky - all under construction and with ppl squatting. The hotel is basic, good value for money. The room smelled of humidity, the towels smelled like they were badly dried . Breakfast was really good , wide variety of very fresh ingredients. I would stay here again ...maybe ask for a different room.

Dear Angela, thank you for your review and your valued feedback! We are glad that you positively highlighted our breakfast buffet as well as the value for money for your stay. Thank you also for your feedback regarding the condition of your room and your towels. We will definitely check on these issues to avoid problems like this in the future. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

SATISFYING

Customer review rating 4.2/5

Basar K. Solo - 20/08/2019 AccorHotels review

GOOD FACILITIES AND THE PERSONNEL VERY FORTHCOMING

Dear Basar K., thank you for your review and your positive feedback. We are happy that you highlighted our good facilities and our forthcoming team. We would be delighted to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Nice location near station

TripAdvisor rating 3.5/5

Janted2014 Couples - 17/08/2019 TripAdvisor review

We were impressed with cleanliness, opportunity to earn points towards free glasses of wine if you didn't require housemaid's service..... We got two each. A separate ironing room on our floor. Staff asked what else they could do for us, so we asked for hot water for a cup of tea which the bar provided.

Dear Janted2014, thank you for taking the time to write a review after your stay with us. We are glad that you highlighted the cleanliness of our rooms as well as our initiative planet21. We hope to welcome you again to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

A pleasant stay in Heidelburg

TripAdvisor rating 3.5/5

RichardRalf Family - 12/08/2019 TripAdvisor review

Helpful staff upon arrival. Room was clean and comfortable. Air con was good in the bedroom, but the bathroom was like a sauna. Lack of privacy glass in the bathroom window was a bit disconcerting as it overlooked the main station. WiFi quick and easy to connect to.

Dear RichardRalf, thank you for your feedback after your recent stay with us. We are happy that you highlighted our helpful staff, the clean and comfortable room and its air condition. We also appreciate your feedback regarding the windows in our bathrooms. In the higher floors indeed the small bathroom windows do not feature any curtain, drapes etc. yet. We will take your comment under consideration for further improvements in our rooms. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Another very pleasant stay and the Ibis Heidelberg

Customer review rating 4.2/5

Dan E. Couples - 05/08/2019 AccorHotels review

It was a very pleasant stay again.

Dear Dan E., thank you for your positive review and your great feedback! We would be delighted to welcome you back again to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Exceeded expectations for the value price.

Customer review rating 4.2/5

Guest Friends - 03/08/2019 AccorHotels review

All hotel staff were courteous and friendly. Rooms were clean. Breakfast had a wide selection and was of good quality. It was nice to get a drink voucher for being more environmentally conscious. Excellent location to get to trains. Enjoyed staying here and would recommend to others- for a budget hotel, the service and rooms were top notch.

Dear Guest, thank you for your review and your positive feedback! We are grateful that you highlighted our friendly staff, the clean rooms and the wide selection at our breakfast buffet among other things. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Everything was overall nice

Customer review rating 4.2/5

Anonymous Solo - 31/07/2019 AccorHotels review

I do not have any special thing to complain about. However, the wifi was sometimes not working, which was quite disturbing. The front desk was very nice overall and the room was clean and cool(during summer with the air conditioner) I would stay at ibis again when i come back to heidelberg.

Dear guest, thank you for your review and your valued feedback. We are happy that you highlighted our clean and airconditioned rooms and our colleagues at the front desk. Thank you also for your feedback regarding our wifi. We will look into it to improve this esential service in the future. With kind regards, Andreas Kahl General Manager

Small room and nothing for v. breakfast

Customer review rating 4.2/5

Hungry V. Couples - 31/07/2019 AccorHotels review

Man on desk offhabd. Checked in o n line but told we hadnt. Asked twice ol line for v. brrakfast. Man on desk said nothing available and didnt care. In restaurant, lady apologised and tried to help but we had no time to wait for them to go out and buy bread. there wasnt anything and I was promised a refund for breakfast. I wonder if I will get it. The room was terribly small.

Dear Hungry v., thank you for your review and sharing your valued feedback. We deeply would like to apologize for any miscommunication regarding your enquiry for v. options at our breakfast buffet. We are also sorry, that the size of our rooms could not meet your expecations. We initiated the refund but it might take some days till it reflects in your account. With kind regards, Andreas Kahl General Manager

Rooms are very small

Customer review rating 4.2/5

Anonymous Couples - 31/07/2019 AccorHotels review

Small rooms. Located close to the station but far from the main attractions.

Dear guest, thank you for your review and your valued feedback. We are sad that the size of our rooms and our central location could not meet your expectations and we deeply would like to apologize for any inconveniences caused. With kind regards, Andreas Kahl General Manager

Good

Customer review rating 4.2/5

Laura Business - 30/07/2019 AccorHotels review

Clean room and friendly staff. Nice breakfast but the gluten free option was really very poor, especially for the price

Dear Laura, thank you for your review and your valued feedback. We are glad that you highlighted our clean rooms and our friendly staff. Thank you also for sharing your comments regarding our breakfast buffet. Please be informed, that we try to keep gluten free bread on hand for those who require it, kindly also note, that our breakfast buffet is not specialized on specific requirements but we try our best to accommodate special needs. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

What I needed - clean room to spend the night during a conference

Customer review rating 4.2/5

Anonymous Business - 30/07/2019 AccorHotels review

- Clean room - Good breakfast - good darkening curtains - efficient aircon (very positive that it doesn't blow from teh ceiling onto the sleeping person - What I don't understand are the notes about helping the environment by re-using towels more than only one day, but despite hanging the towels onto the pegs, they get replaced daily. This is unnecessary!!

Dear guest, thank you for your positive review and your valued feedback! We are glad that you highlighted our clean rooms, the good breakfast and the facilities of our renovated rooms. We would like to thank you, for bringing the issue about your replaced towels to our attention. We will share your feedback with our housekeeping team in order to retrain their new team members on this matter, to ensure the necessary procedures for this environmental friendly project are followed. We would be happy to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Comfortable stay in a reasonable priced hotel.

Customer review rating 4.2/5

Anonymous Families - 30/07/2019 AccorHotels review

Stayed in the hotel while attending the F1 Grand Prix. Good location and price was competitive. Toilet in the bathroom was very cramped.

Dear guest, thank you for your review and your valued feedback. We are glad that you highlighted our central location and the competitive price during the formula 1 event. We deeply would like to apologize for the inconveniences caused by our small washroom during your stay and still hope to welcome you back again during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Very good and comfortable stay

Customer review rating 4.2/5

Raluca Business - 30/07/2019 AccorHotels review

I came for a business trip. The hotel is extremely conveniently located next to the main train station and close to public transportation. The hotel is extremely clean and quiet, the rooms are small, but very well furnished and organised. The bed is very good! Very good and varied breakfast. The hotel is a good place for a short stay.

Dear Raluca, thanks a lot for your great review and your positive feedback! We are glad that you highlighted our convenient location, our clean and renovated rooms amongst other things. We would be very happy to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

I always try to stay at "my" Heidelberg Ibis because of its convenient location and fine rooms.

Customer review rating 4.2/5

Ray F. Business - 29/07/2019 AccorHotels review

I have had nothing but good experiences at the Ibis. The ability to move quickly from train to hotel is a major plus for a tired traveler.

Dear Ray, thank you for your excellent review and your great feedback! We are over the moon about your feedback and we are already looking forward to your next arrival! With best regards, Andreas Kahl General Manager
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