Hotel - ibis Heidelberg Hauptbahnhof
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Heidelberg Hauptbahnhof Hotel

3.5/5 1,539 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Public indoor parking
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 8  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Beach and water sports  (Nearby)
    • Pedal boat (Nearby)
    • Rowing (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental
    • Badminton (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Soundproofing makes your room a peaceful haven and you can enjoy the ultimate in comfort in your Sweet Bed by ibis bed. All 170 rooms have individually adjustable air conditioning, free WIFI, TV with a wide range of Sky channels and a desk.

  • 170 rooms
  • 162 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Direct dial telephone
    • Baby bed
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 1,975 reviews

Our guest reviews for ibis Heidelberg Hauptbahnhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,539 reviews
Anonymous Solo - 11/01/2019 AccorHotels certified review
« Nice hôtel »

The check in and check out was really fast. The room was clean. This is à really covenient hotel near the train station

Jon Solo - 02/01/2019 AccorHotels certified review
« Quick and professional. »

Everything went smoothly. No last minute surprises. Checked in, hotel was clean, bed was comfortable, check out took seconds. Would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon, thank you for your great review. We are very glad that you fully enjoyed your stay with us and highlighted the smooth check-in and check-out, our comfortable beds and the cleanliness in our hotel. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Neil D. Business - 28/12/2018 AccorHotels certified review
« Excellent location, friendly staff »

I have stayed here before and will certainly do so again on any subsequent visit to Heideelberg

Our hotel has responded to the review
Our hotel has responded to the review

Dear Neil d., thank you for your very positive review. We are glad that you highlighted our excellent location, the friendly staff and we are looking forward to welcome you soon again to the ibis Heidelberg Hauptbahnhof. With kind regards, Andreas Kahl General Manager

Fred Couples - 26/12/2018 AccorHotels certified review
« Comfortable »

It was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fred, thank you for your positive review. We would be glad to welcome you back to our hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

Marilia Couples - 25/12/2018 AccorHotels certified review
« Convenient »

The location is ok, and the parking spots in front of the hotel is vey convenient. Room was not the best, a bit more design would be nice. Staf was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marilia, We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. We are glad that you highlighted the convenience of our parking lots. Thank you also for your feedback regarding the design of our rooms. I'm happy to let you know, that we are currently renovating all our rooms to the latest design! Thank you again for sharing your experience, and we hope to welcome you back during your next trip to Heidelberg. With best regards, Andreas Kahl General Manager

Anonymous Couples - 17/12/2018 AccorHotels certified review
« fine »

fine location, fine room, fine breakfast - not so fine bathroom - much too small

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. Thank you for your positive feedback regarding our location, the room and our breakfast buffet. We also appreciate your comment regarding the size of our bathrooms and totally agree with you. However, there is unfortunately no chance to increase the size of our bathrooms due to the age of the building. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andreas Kahl General Manager

Margit Solo - 06/12/2018 AccorHotels certified review
« Noisy location right by train station »

Clean, good staff, and normal standard for 2 stars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARGIT O., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

Neil S. Business - 05/12/2018 AccorHotels certified review
« Helpfull staff no problems »

The renovations noise didn't effect me as I leave before 07:00 and return Ca 18:30. Note sure how other guests would react to the drilling etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Manager

Christy K. Business - 04/12/2018 AccorHotels certified review
« Everyone are so helpful and kind. :) »

The room was neat, tidy and comfortable. Staff are all helpful in answering enquiries. I think it would be perfect if bottle water could be provided during the stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAN YEE K., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager

N/a Couples - 02/12/2018 AccorHotels certified review
« Construction noise ruined a nice experience »

We have stayed at this hotel several times and like it's location. However the current renovation created so much noise we almost left early. There was no warning about this when we booked and had we known we would have skipped the hotel for this trip. As it was, it left a sour taste. Yes, they start at 9:00 and quit a 18:00 by law, but it was too much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARD S., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

Marie M. Couples - 29/11/2018 AccorHotels certified review
« Good »

Hotel location is very good. Room ok bathroom too tight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Manager

V. M. Business - 26/11/2018 AccorHotels certified review
« perfect ! »

perfect !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Manager

Anonymous Solo - 25/11/2018 AccorHotels certified review

friendly staff! staff remembering returning clients ! time for a nice chat!

Our hotel has responded to the review
Our hotel has responded to the review

Dear NORBERT Z., We very much appreciate your comments regarding your stay at the ibis Heidelberg Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Manager

Inge Solo - 19/11/2018 AccorHotels certified review

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Manager

Neil Solo - 19/11/2018 AccorHotels certified review
« NOISY, NOISY, NOISY!!! »

Hotel is well located near the main station and the facilities are OK. The room was fine and the staff friendly. There was expected noise from the station and surrounding area in the evening, which was as expected. What I didn't expect was to be woken each morning with drilling and hammering, so loud that I could not have a telephone conversation. This continued all day long too and made it impossible to stay in the room. I was not warned about this major hotel renovation happening or offered another room in a quieter part of the hotel. I would therefore not recommend staying in this hotel until all the rebuilding and renovation work has been completed, so for me I would not consider using this place again until at least mid 2019.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NEIL B., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

Simone Business - 19/11/2018 AccorHotels certified review
« nice, the door closing is very loud »

friendly personal, good breakfast and a very good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Hotel Manager

Family - 18/11/2018 TripAdvisor review
« NOISY!!! »

Good location, facilities were fine but the noise was loud and constant for 3 days. In the evenings the station was busy and that was understandable noise. But from 7am each morning and for the rest of the day there was drilling and hammering all the time. It sounded like they were rebuilding the hotel directly next to my room... I would avoid this location until they complete all the building works or unless you are very comfortable with a very noisy environment and can sleep through anything...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dreamer39359241350, Thank you for your review and your valuable feedback. We are glad that you highlighted our good location and the facilities. As you also mentioned in your review, our hotel is actually undergoing major renovations. We try our best to make this process as hassle-free as possible for our guest. The workers usually start drilling and using heavy machinery not before 9am and stop noisy work in the late afternoon, since these are the timings most of our guest are at breakfast or out of house already. I'd like to apologize for the inconveniences caused and still hope to welcome you back to our (then) newly renovated hotel during your next trip to Heidelberg. With kind regards, Andreas Kahl General Manager

K. T. Business - 17/11/2018 AccorHotels certified review
« Bad experience due to major refurbishment at the hotel. »

No warning given in advance. Very loud drilling on Saturday. Not posible to rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. K., Thank you for taking the time to tell us about your experience at the ibis Heidelberg Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Hotel Manager

Solo travel - 17/11/2018 TripAdvisor review
« Convenient to main train station »

I was really impressed about the hotel and its located 2 min walk from main train station. At first I was skeptic booking hotels near train stations because of the noise, but I was very surprised that I couldn't hear any trains even though my room was behind tracks. I travelled to many places outside heidelberg, so this was the perfect hotel with easy access to city center by tram or bus. The hotel is under renovation until 2019 and the reception did inform me of the times where I can expect noise. I will definately stay again. Only complaint is the bathroom toilet is so tight in one corner, it would be very difficult for anyone who is big and tall to sit on the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear leese889, thank you for your positive review and your feedback. I'm glad that you enjoyed your stay with us and found our location very central and convenient. Indeed our hotel is actually undergoing major renovations and we would be delighted to welcome you back to our hotel during your next trip to Heidelberg. Maybe there's already a chance to try one of our renovated rooms? With kind regards, Andreas Kahl General Manager

Gorky S. Couples - 09/11/2018 AccorHotels certified review
« Better than expected »

Reasonable sized room, good bathroom, nice ambiance, excellent breakfast buffet, so close to the station. Only one minor issue, no hand towels provided. overall, perfect, and would stay again if visiting Heidelberg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Manager

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