Hotel - ibis Essen Hauptbahnhof
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Essen Hauptbahnhof Hotel

3.5/5 587 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Polish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Boutiques/shopping  (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Catering

  • Breakfast
  • 1 bar(s)
  • Room service

Business services

  • Self service business centre
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Hotel location

Our rooms

The feel-good amenities of our 144 rooms include individually adjustable air conditioning, Sweet Bed by ibis beds for a great night's sleep, free WIFI and a flat-screen TV with many additional Sky channels.

  • 144 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Baby bed
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating 395 reviews

Our guest reviews for ibis Essen Hauptbahnhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 587 reviews
Couples - 15/01/2019 TripAdvisor review
« Ideal location for exploring the city »

Great location with secure carpark adjacent, friendly staff and clean rooms.The only negative is that someone on the fifth floor in one of the bedrooms beside the elevators was obviously ignoring the smoking ban, resulting in having to walk through the smell of stale cigarette smoke to get to and from our room.

Marwan Friends - 05/01/2019 AccorHotels certified review

Decent place for a night rest Close to the center

Anonymous Business - 02/01/2019 AccorHotels certified review
« Generqlly satisfied with accommodation, food, hospitable staff. »

Rooms are clean and comfortable, you can adjust the heating as you wish. Hotel location is very close to train station which enables you prompt arrival of taxi, if needed. This also means that an open window lets so much noise into the room. The bar has a very poor offer in food assortment. It is said that you can always have some food 24hours per day, however, sometimes it depends on the willingness of the lady at the front desk to prepare these sandwiches.. this time she didn’t want to do it, so we had to search for the food outside, although it was quite late and everything was closed.. except fo Mc Donalds’.. One of the problems is the noise in the morning.. cleaning service is very loud, running all over the floor, shouting.. the ‘do not disturb sign’ is quite useless in these circumstances. The lovely gentleman at the front desk has a lot to offer regarding recommending some nice restaurants, even on the Christmas Eve, last minute.. I am sure he has other information on the sightseeing, as well, but I didn’t need those.

Anonymous Couples - 27/12/2018 AccorHotels certified review
« Poor due to guests ignoring No smoking rule »

We asked for advice re smoking rules when booking the room online as my husband has asthma. No answer was received. Sure enough cigarette smoke was getting into our room forcing us to open the window to a noisy main road! The next morning the entire floor/ hallway stank of cigarettes nearly causing my husband an asthma fit. When telling the receptionist in the morning, we were told that we should have notified staff that night. Whilst she was apologetic and perhaps did not have much authority to do more, we are very disappointed that the onus is placed on the guest instead of hotel staff actively doing something about it! Knowing that the no smoking rules are regularly ignored we regret to say that we will never stay in any of your Ibis hotels again. A full report about this will be submitted on trip advisor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TANJA W., Thank you for taking the time to tell us about your experience at the ibis Essen Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I do not wish to make light of your very unsatifying experience. We communicate clearly in the lobby, the lifts, the rooms and on our home page that our hotel is a non smoking establishment. Sadly we experience that some guests do not respect this and we cannot monitor every room or corridor to step in immediatly when thes rules are breached. This is unsatifying for us but most of all for you who choose our hotel based on the expectation of booking a non smoking hotel. We will surely aim to improve the communication of our rules. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Essen Hauptbahnhof Gerald Kosub

Hans-richard S. Solo - 23/12/2018 AccorHotels certified review
« reception extremely friendly by a concierge known from previous visits »

friendly people, room and service in accordance of my expectations, good price-quality performance

Our hotel has responded to the review
Our hotel has responded to the review

Dear HANS-RICHARD S., We very much appreciate your comments regarding your stay at the ibis Essen Hauptbahnhof. It is always a pleasure to receive positive feedback.It is always a pleasure to hear that your stay was a pleasant one and that we could meet your expectations. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Essen Hauptbahnhof Gerald Kosub

Anonymous Business - 09/12/2018 AccorHotels certified review
« Everything works like clockwork. »

Good, as usual.

Anonymous Business - 03/12/2018 AccorHotels certified review
« it all went flawlessly »

-good

William C. Solo - 27/11/2018 AccorHotels certified review
« Frustrating »

My key card to get into the room failed several times over the weekend which meant I had to keep returning to the reception to get it sorted. Once is ok but several is not acceptable

Our hotel has responded to the review
Our hotel has responded to the review

Dear BILL C., We very much appreciate your comments regarding your stay at the ibis Essen Hauptbahnhof. I couldn't agree more. Your experience concerning the key was really bad. I can assure you that this installation is almost boringly dependable but sometimes there are day when it fails for no discernible reason. I am sorry that you had to experience this. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Essen Gerald

Maria Business - 27/11/2018 AccorHotels certified review
« Conveniently located, everything is clean and ideal for a short stay. »

I was there just for the night and everything was as expected.

Michael Business - 19/11/2018 AccorHotels certified review
« Good lodging for short stay »

Clean and quite ambient Well mantained

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL S., We very much appreciate your comments regarding your stay at the ibis Essen Hauptbahnhof. It is always a pleasure to receive positive feedback. We are always happy when our clients had a good time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Essen Hauptbahnhof Gerald Kosub

G J. Business - 19/11/2018 AccorHotels certified review
« Fine for a budget hotel »

Small rooms but ok. Bathroom extremelly small, too small for me. Strange to not being able to put something from the bar on your room

Our hotel has responded to the review
Our hotel has responded to the review

Dear GORAN J., We very much appreciate your comments regarding your stay at the ibis Essen Hauptbahnhof. It is always a pleasure to receive positive feedback. We are happy you had a nice stay but we are aware that you still see room for improvement. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Essen Hauptbahnhof Gerald Kosub

David Couples - 25/10/2018 AccorHotels certified review
« Easy to find and convenient for a comfortable one night en route stop. »

Easy to find with a convenient parking place right alongside the hotel. The room was comfortable and clean though a little cramped in space, particularly the bathroom. OK for our purpose of an overnight break on a long journey. Breakfast was good, particularly in the selection available though the scrambled egg could be improved. Parking charge of €10 was a little steep, the gate was not functional and we could have driven off without paying!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. E., We very much appreciate your comments regarding your stay at the ibis Essen Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. You might be interested to know that only a few Ibis hotels have rooms the size of ours. The rooms of an average Ibis hotel are significantly more spacious. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Essen Hauptbahnhof Gerald

John F. Solo - 21/10/2018 AccorHotels certified review
« Good Location, Clean and Friendly »

The location is excellent for visiting Essen. The room was small but clean and well designed. The staff are friendly and helpful. I didn’t have breakfast so can’t comment on that.

Sima Business - 14/10/2018 AccorHotels certified review
« Hotel in city center, comfortable bed, but... »

Hotel in city center, comfortable bed, but...it supposed to be non smoker hotel, instead if this the smoke you can smell everywhere. It's not possible to borrow the ironing tools and take it with you in the room. You can use the tools in the storage room next to reception. No kettle in the room. Otherwise rooms clean.

Anonymous Friends - 09/10/2018 AccorHotels certified review
« Conveniently Located Hotel »

We liked the proximity to the train station and to the city center. Many restaurants were nearby and within walking distance.

Thomas S. Business - 26/09/2018 AccorHotels certified review

Bathroom too small

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals für Ihre Anmerkungen zu Ihrem Aufenthalt im ibis Essen Hauptbahnhof. Über Ihre lobenden Worte freuen wir uns sehr. Aber wir haben auch Ihre kritische Anmerkung registriert und werden versuchen, uns hier zu verbessern. Wir hoffen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen ibis Essen Hauptbahnhof Gerald Kosub

Abdelmalek L. Business - 17/09/2018 AccorHotels certified review
« Not the best stay »

Hello, Unfortunately my experience was not great. The staff was very nie and kind, however the hotel was not clean. The first room I was assigned had a very strong smoke smell noted that I asked for a non smoking room. The second room was better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ABDELMALEK L., Thank you for taking the time to tell us about your experience at the ibis Essen Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We are sorry that the first room smelled. Our hotel is a 100 % non smoking hotel, however, some guest do not respect this and smoke in the rooms - even so we try to find these guest and penalize them. Doing so they harm other guests. Glad fully the second room offered fulfilled your expectations. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christian Kellner

Nils C. H. Business - 30/08/2018 AccorHotels certified review
« Very good »

It was only a short business stay, however very good. The bathroom was one of the smallest I have seen, but it worked.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NILS CHR H., We very much appreciate your comments regarding your stay at the ibis Essen Hauptbahnhof. It is always a pleasure to receive positive feedback. Among the many ibis hotels there are a few with rooms the size of ours. Usually ibis rooms are more spacious. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Essen Hauptbahnhof Gerald

E L. Families - 30/08/2018 AccorHotels certified review
« I have used Ibis Essen Hauptbahnhof and the service was as usual good »

All was as I expected with a good range of food at breakfast and no limit on how often I filled my cup and plate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate your comments regarding your stay at the ibis Essen Hauptbahnhof. It is always a pleasure to receive positive feedback. We love to oblige and if your stay was a pleasant one we are genuinely happy. If you do like our boundless breakfast buffet and maybe the coffee in particular then you are truly L. of Arabica. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ibis Essen Hauptbahnhof Gerald

. Families - 28/08/2018 AccorHotels certified review

Staff wasnt friendly. Room was a bit small

Our hotel has responded to the review
Our hotel has responded to the review

Dear MIRELLA V., Thank you for taking the time to tell us about your experience at the ibis Essen Hauptbahnhof. I am sorry that your experience did not meet your expectations. And it is so much more important that you tell us about this so that we can change things. Thank you for this opportunity. Among the many ibis hotels there a few with rooms the size of ours. Usually ibis rooms are more spacious. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ibis Essen Hauptbahnhof Gerald

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