Hotel - ibis Aachen Hauptbahnhof
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Ibis Hotel Hotel

ibis Aachen Hauptbahnhof Hotel

Zollernstrasse 2 
52070  AACHEN
GERMANY

570 reviews
TripAdvisor Rating Based on 570 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Languages spoken at the hotel
    • German
    • French

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

Our hotel has 128 rooms, 20 of which are Studio Rooms with the option of a bathtub. All rooms are soundproofed and have air conditioning, a TV with a wide range of Sky channels and a functional desk.

  • 128 rooms
  • 73 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 6 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 163 reviews

Our guest reviews for ibis Aachen Hauptbahnhof

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 570 reviews
AccorHotels certified review
Hana Couples - 10/06/2017
« Convenient location »

We stay every year on our way through Germany. The location is very convenient, a short walk to the city centre. Garage under the hotel very good - we feel it is safe to leave our fully packed car there. The rooms are comfortable, although this year we had a room on the station side and this was more noisy than the rooms we had previously.

AccorHotels certified review
Philip H. Couples - 06/06/2017
« Staff & food first class, room very good size and clean, but ventilation and bathroom needs attention. »

The bedroom was very hot and the only way to reduce the temperature was to open the restricted opening window as there was no air coming through the grating above the room door. The window locking mechanism did not fully engage to completely close the window. The bathroom windows allowed some better ventilation however the bedroom window and bathroom door had to be closed overnight to reduce the traffic noise. The washbasin plug would not allow water to drain away, and a maintenance man appeared very promptly and 'fixed' it only for it to jam closed again later. The mechanism definitely needs replacing. The reception staff noted this. The shower in the bath would only point to the wall when in the high level position - a more flexible hose is needed and a more efficient holder as shower head did not fit the holder securely. However both bedroom and bathroom were a larger than normal, which we appreciated. Overall we enjoyed our stay and will be returning.

TripAdvisor certified review
malcolmd794 Couples - 30/05/2017
« Ibis Hauptbahnhof »

Rooms very cramped,particularly the "bathroom" which is too small for larger people.The floors are usually full of fluff (the soles of our slippers verify this) and this seems to be a common problem with Ibis hotels. One of the reception staff was most unhelpful and made every request a problem. If we stay in Aachen again, the Marschiertor Ibis is much better.

AccorHotels certified review
Jp Business - 16/05/2017
« Simple but ok »

Ok

TripAdvisor certified review
Couples - 16/05/2017
« Good location »

Small room with a super small bathroom. Very clean and well maintained hotel. Noisy location but close to the city centre at walking distance of major cultural and shopping points. Protected car parking in the basement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear francisb808, thank you very much for taking the time to give us feedback. We hope you enjoyed your stay in our hotel and to welcome you again in the near future. sincerely, Claudia Gast manager

AccorHotels certified review
Anonymous Business - 05/05/2017

As every other occasion when I stayed at the Ibis Hauptbahnhof everything was just perfect. The rooms are very tidy and clean, the breakfast buffet is super and the personnel (front desk, breakfast room, housekeeping) are all very friendly and helpful. I have been staying with you each time I go to Aachen and I have every intention to make my room reservations there the next time I go as well. In short, the experience is just TOPS. Thank you for your services !!!

TripAdvisor certified review
Family - 01/04/2017
« Very noisy hotel »

Arrived hurly at hotel.Being frequent travellers we known hotels have secure area for luggage until check-in time so you may enjoy your day. Not giving me any time to talk the employee lectured me on check-in time.Good one for customer service.

TripAdvisor certified review
Solo travel - 07/03/2017
« NO sound proofing vertically between floors1 »

I was awoken at 1 a m by television blasting out and lots of people talking. The noise was coming through the heating vents which rise vertically from floor to floor/room to room throughout the building! I eventually managed to get moved as the hotel was not full, but I could NOT recommend it to anyone who was not a heavy sleeper! A shame as the staff were helpful, room was comfortable and breakfast good.

TripAdvisor certified review
Business - 26/02/2017
« GOOD VALUE FOR MONEY , STANDARD IBIS »

Hotle and breakfast were ok, I just encounter an issue with the chair in the breakfast room which are made of wood and have some eneven angles, leading to my stockings to be broken, brand new stockings with a ladder , not so nice , I guess they need to change the chair for plastic ones , yes Women still wear stockings .. and are in Business too ..otherwise Good hotle no worries.

AccorHotels certified review
Anonymous Business - 13/02/2017

Heating not working in the room and not heating and making a lot of noise!

TripAdvisor certified review
Family - 11/02/2017
« Not luxury but convenient for an Aachen visit »

we now took this place for the 4th time because it is very close to the station and has an excellent price-performance ratio. The city is reachable by foot in about 15 min. The rooms are very compact but all facilties are appropriate, good in shape and very clean. There is no disturbance by any traffic noise from the street, only activities of other guests in the floor are sometimes audible. Recommendable for people who want to spend some days in Aachen without car and need a convenient place to sleep.

TripAdvisor certified review
Business - 06/02/2017
« Excellent situation and comfort »

The hotel is at 250 m from Aachen mainstation, which is very comfortable for travellers. High speed trains Thalys and ICE stop there. In addition the city center and main old buidings are at 20 minute walk. The hotel itself has the usual Ibis type of accommodation, which is fine. The reception is helpfull and cooperative.

AccorHotels certified review
Anonymous Couples - 28/12/2016

The staff was very friendly and welcoming. The studio rooms comfortable. I had a few troubles with the card key though. Had to try more than a few times to get into the rooms on different floors on different occasions at my stays at the hotel.

TripAdvisor certified review
Family - 06/12/2016
« Aachen and the Christmas market »

Ibis Hauptbahnhof is situated near the old Inner city of Aachen, and a very good starting point for visiting the Christmas Market. The Townhall and the Chapel of Charlemagne with their beautifull lights were a wonderfull background.

AccorHotels certified review
Anonymous Couples - 04/12/2016

On the positive side, the hotel staff are really very good, pleasant and helpful. On the negative side, the TV in the room is small and has at least 60 channels. You used to provide a magazine with the TV schedule in it, you don't do this any more. A small saving for you but a large inconvenience for the guests. You do provide newspapers in the lobby and if there are any left by the evening one can find the very basic schedule for only a few channels. What happened to the "Big Breakfast", the "Seasonal Breakfast" the "Breakfast experience"? Breakfast has reverted to the usual "standard" experience. Value for money but nothing "special" any more.

TripAdvisor certified review
Family - 02/12/2016
« Christmas Markets »

Well positioned, 10 min. walk from centre and Christmas markets. Has private car park, but get their early to get place. Staff friendly and speak English. Second stay here, first time had very big room but this time just average size. Clean rooms. Good value for money.

AccorHotels certified review
Anonymous Business - 14/11/2016

My room was clean and provided a comfortable night's sleep, but it is wrong to call this a hotel. It is a bed and breakfast at best.

AccorHotels certified review
Anonymous Couples - 16/10/2016

Room 138 is not a good room ! There was no TV schedule in the room. The TV remote did not close such that the batteries tended to fall out. The soap dispenser in the bathroom was not attached to the wall. The beds are the same old beds where you slip off to the side progressively through the night. The air conditioning does not function, and the room was too warm for me. Otherwise, the hotel staff are great, helpful and competent.

AccorHotels certified review
Anonymous Couples - 12/07/2016

This is our second stay over a long weekend since early 2015. Room is clean and tidy, but NO Housekeeping service, or simple too "slow" to at least clearing the daily rubbish (only 1 bin in a spacious Family Room size!), toilet, sank and making the bed (we don't mind using the linen for another night though, which is a universal and normal practice) ! Toilet paper should cost that much to at least have a fresh replacement on a daily basis. The seat near the window is small and of funny shape, could have been better if a proper size in place. The room has NO cups for simple daily drink, like coffee/tea; forcing us to bring our own home kettle for hot cups in the mornings. As my husband commented: bare, basic, functional but clean room. Front Desk staff was efficient, polite and helpful. Car park space is good and handy.

AccorHotels certified review
Anonymous Couples - 26/06/2016

Good, as usual. Staff very pleasant and helpful. Bathroom and shower still as small as usual, I will soon have to lose weight in order to turn round in there !

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