Hotel - ibis Aachen Hauptbahnhof
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Aachen Hauptbahnhof Hotel

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3.5/5 624 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine

Leisure and activities

  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 5 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

Our hotel has 128 rooms, 20 of which are Studio Rooms with the option of a bathtub. All rooms are soundproofed and have air conditioning, a TV with a wide range of Sky channels and a functional desk.

  • 128 rooms
  • 73 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 6 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 195 reviews

Our guest reviews for ibis Aachen Hauptbahnhof

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 624 reviews
AccorHotels certified review
Orc Business - 18/01/2018
« Level is getting down »

Not the first time I stay in this hotel. Pervious experience was better. Positive points are the staff welcome, breakfast and the comfort of the bed. Negative points: The bathroom is really too small, I had difficulties to leaning over the sink. The temperature was too high and I had to leave the window open during the night. The acoustic is really poor, I was disturbed by conversations in the coridor. Although first floor is not smoking rooms, on the morning of January 17, there was a strong smell of cigarette passing in front of room 112 The TV was not working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear OLIVIER C., Thank you for taking the time to tell us about your experience at the ibis Aachen Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is possible to regulate the temperature manually inside the room. Maybe you try it next time we have the pleasure to welcome you in our hotel? Furthermore, we wanted to remind you to please use our 15-minutes-promise which guarantees you that we solve your problem inside 15 minutes - such as the issue witch your tv or the noise you wrote about in your rating. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jan Rüttgen Assistant to the manager

TripAdvisor review
Matti N Couples - 18/12/2017
« Tiny room, poor view, can not recommend »

The hotel was located near the main railway station. Distance to the city center was abt. 2 km. Our room was really tiny, no reasonable space for our luggage. The view from the window was poor; to the opposite hotel wall and windows. First morning we took breakfast but there was some mess-up an we were told that we are not allowed to eat. Soon the situation was straightened and they found that we had paid already the breakfast. Next mornin we did not take breakfast.

TripAdvisor review
Friends getaway - 13/12/2017
« Good location »

Good location (10 minutes walk from historical townd centre), breakfast was perfect (you can make your own pancakes, breakfast until 11h), room was basic (very small bathroom) but clean and comfortable (good bed). Perfect for a weekend.

TripAdvisor review
Couples - 07/12/2017
« Going to the Christmas Market? »

Good hotel in good location for the city centre and also train station. Has secure parking for those travelling by car as we did. Did not use restaurant but has a large breakfast room and snack facilities. Also has a small bar.

TripAdvisor review
Solo travel - 06/12/2017
« Good basic accommodation »

The personnel was friendly and helpful. The room was ok, only the small bathroom was a slight disappointment. The electric heating was a bit surprising as it had to be manually controlled, but good comfort was reached.

AccorHotels certified review
Luc E. M. Business - 30/11/2017
« Once again, a great experience at Ibis Haupbahnhof »

This visit, like several over the last few years, was up to my expectations. Clean room, comfortable bed, superb breakfast and a quiet spot to return to after the day's business was over. This hotel is most conveniently located close to the train station and city center.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LUC MARTEL, We very much appreciate your comments regarding your stay at the ibis Aachen Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Gast General Manager

AccorHotels certified review
Anonymous Couples - 05/11/2017
« Going down market, this hotel used to be a lot better »

Staff are always pleasant, check in and check out were quick. The only advantage of my Silver card was a free beer. Breakfast was not good. The scrambled eggs, which were probably made from powder, smelt of fish. The bacon was disgusting, old, reheated but not warm. The room was too hot with no possibility of opening the window more than a centimetre. There was a large cigarette burn on the table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL B., Thank you for taking the time to tell us about your experience at the ibis Aachen Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Aachen Hauptbahnhof Claudia Gast GM

AccorHotels certified review
Orcc Business - 06/09/2017
« Good quality/price »

The hotel is very close to the train station. I chose the checking in advance and everything was ready. The room is quite small but functional. WiFi connection worked pretty well. The staff is smiling and available A blanket could be proposed to replace the duvet

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur C., Nous vous remercions pour l'avis que vous avez laissé sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous accueillir à nouveau très bientôt. Veuillez agréer, Madame, Monsieur, nos salutations distinguées. ibis Hotel Aachen Hauptbahnhof Claudia Gast manager

TripAdvisor review
Business - 03/09/2017
« Good quality/price »

The hotel is very close to the train station. I chose the checking in advance and everything was ready. The room is quite small but functional. WiFi connection worked pretty well. The staff is smiling and available A blanket could be proposed to replace the duvet

AccorHotels certified review
Cd Friends - 18/08/2017
« Average »

Wifi didn't work at all,

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLIN D., Thank you for taking the time to tell us about your experience at the ibis Aachen Hauptbahnhof. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis hotel Aachen Hauptbahnhof Claudia Gast

AccorHotels certified review
Paul Couples - 13/08/2017
« Going down »

Perhaps it is the holiday season but that's no reason to diminish the service level. There was no "welcome ", only an enregistrement. The bar service was inexistant. The room was not fully cleaned, the used Kleenex left on the air on was proof....

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur B., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Aachen Hauptbahnhof. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assuré(e) que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame/Monsieur, en l’expression de nos sentiments les meilleurs. Cordialment C. Gast manager

AccorHotels certified review
Hana Couples - 10/06/2017
« Convenient location »

We stay every year on our way through Germany. The location is very convenient, a short walk to the city centre. Garage under the hotel very good - we feel it is safe to leave our fully packed car there. The rooms are comfortable, although this year we had a room on the station side and this was more noisy than the rooms we had previously.

AccorHotels certified review
Philip H. Couples - 06/06/2017
« Staff & food first class, room very good size and clean, but ventilation and bathroom needs attention. »

The bedroom was very hot and the only way to reduce the temperature was to open the restricted opening window as there was no air coming through the grating above the room door. The window locking mechanism did not fully engage to completely close the window. The bathroom windows allowed some better ventilation however the bedroom window and bathroom door had to be closed overnight to reduce the traffic noise. The washbasin plug would not allow water to drain away, and a maintenance man appeared very promptly and 'fixed' it only for it to jam closed again later. The mechanism definitely needs replacing. The reception staff noted this. The shower in the bath would only point to the wall when in the high level position - a more flexible hose is needed and a more efficient holder as shower head did not fit the holder securely. However both bedroom and bathroom were a larger than normal, which we appreciated. Overall we enjoyed our stay and will be returning.

TripAdvisor review
malcolmd794 Couples - 30/05/2017
« Ibis Hauptbahnhof »

Rooms very cramped,particularly the "bathroom" which is too small for larger people.The floors are usually full of fluff (the soles of our slippers verify this) and this seems to be a common problem with Ibis hotels. One of the reception staff was most unhelpful and made every request a problem. If we stay in Aachen again, the Marschiertor Ibis is much better.

AccorHotels certified review
Jp Business - 16/05/2017
« Simple but ok »

Ok

TripAdvisor review
Couples - 16/05/2017
« Good location »

Small room with a super small bathroom. Very clean and well maintained hotel. Noisy location but close to the city centre at walking distance of major cultural and shopping points. Protected car parking in the basement.

Our hotel has responded to the review
Our hotel has responded to the review

Dear francisb808, thank you very much for taking the time to give us feedback. We hope you enjoyed your stay in our hotel and to welcome you again in the near future. sincerely, Claudia Gast manager

AccorHotels certified review
Anonymous Business - 05/05/2017

As every other occasion when I stayed at the Ibis Hauptbahnhof everything was just perfect. The rooms are very tidy and clean, the breakfast buffet is super and the personnel (front desk, breakfast room, housekeeping) are all very friendly and helpful. I have been staying with you each time I go to Aachen and I have every intention to make my room reservations there the next time I go as well. In short, the experience is just TOPS. Thank you for your services !!!

TripAdvisor review
Family - 01/04/2017
« Very noisy hotel »

Arrived hurly at hotel.Being frequent travellers we known hotels have secure area for luggage until check-in time so you may enjoy your day. Not giving me any time to talk the employee lectured me on check-in time.Good one for customer service.

TripAdvisor review
Solo travel - 07/03/2017
« NO sound proofing vertically between floors1 »

I was awoken at 1 a m by television blasting out and lots of people talking. The noise was coming through the heating vents which rise vertically from floor to floor/room to room throughout the building! I eventually managed to get moved as the hotel was not full, but I could NOT recommend it to anyone who was not a heavy sleeper! A shame as the staff were helpful, room was comfortable and breakfast good.

TripAdvisor review
Business - 26/02/2017
« GOOD VALUE FOR MONEY , STANDARD IBIS »

Hotle and breakfast were ok, I just encounter an issue with the chair in the breakfast room which are made of wood and have some eneven angles, leading to my stockings to be broken, brand new stockings with a ladder , not so nice , I guess they need to change the chair for plastic ones , yes Women still wear stockings .. and are in Business too ..otherwise Good hotle no worries.

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