Hotel - ibis Aachen Hauptbahnhof
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Aachen Hauptbahnhof Hotel

3.5/5 645 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 8  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 2 meeting room(s)
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Hotel location

Our rooms

Our hotel has 128 rooms, 20 of which are Studio Rooms with the option of a bathtub. All rooms are soundproofed and have air conditioning, a TV with a wide range of Sky channels and a functional desk.

  • 128 rooms
  • 114 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 10 family rooms
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • WiFi in your room
    • Manual temperature control
    • High speed transmission line
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.3/5 AccorHotels Rating 310 reviews

Our guest reviews for ibis Aachen Hauptbahnhof

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 645 reviews
Business - 17/07/2018 TripAdvisor review
« Stay @ IBIS »

Stay was great, Room tidy, staff professional and very help full. Room is advertised as soundproof, but people talking in the hallway can be heard loud and clear. Maybe my definition/interpretation is not the same as IBIS hotel. Overall it was great!!

Couples - 14/07/2018 TripAdvisor review
« Basic hotel acccommodation handy to train station. »

We have stayed at this hotel before and booked it again because we had good experiences there. The staff are very friendly and accommodating. The hotel is a short walk from the Aachen Hauptbahnhof and there is a coin laundry close by. Very useful for long trips. (Originally recommended by our son)

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest dianebM7298YM, thank you very much for your detailed and friendly review. We are very proud of our staff members, their honest friendliness and authenticity - to hear that from our guests as well makes us very happy! We hope to welcome you soon for your next long trip - and send best greetings to your son for his recommendation :-)

Nicholas G. Solo - 08/07/2018 AccorHotels certified review
« Overnight in Ibis Hauptbahnhof Aachen »

No problem booking in, the room I was allocated was very small and the shower/ toilet room was micro small, it’s a very old fashioned Ibis, the bedroom was at the back and was overlooked from several directions, the hotel doesn’t have air conditioning, the bedroom and shower room was spotless as most ibis are. The welcome beer the bar gave me was flat and gone off. Breakfast was good . Parking cost €7 which I don’t know if it’s reasonable or not but you can’t park on the street in Aachen unless you have a wheelbarrow full of change, I thought Germany was a 22centuary country but I couldn’t find one meter that took a credit card. The Ibis might have been old fashioned but apart from the beer and no air con I had a good experience

Behzad Families - 08/07/2018 AccorHotels certified review
« clean room in a very good location and warm welcome at reception. »

ibis is one of my favorite hotels to stay around the world. my family and I have very good experience in fast check in/ check out, clean rooms.

Solo travel - 05/07/2018 TripAdvisor review
« One Night Stay »

Satisfactory. I only stayed for one night on this particular trip, I have given reviews before and have no contrary opinion regarding the hotel. I use Ibis Aachen Hauptbahnhof because it is in a central location, whuch gives me good access to the whole town

Emil Families - 28/06/2018 AccorHotels certified review
« Mr. Emil W. »

Very accommodating and helpful staff. Especially in helping me to use the Computer in the lobby. Thanks once again for allowing me to stay at your hotel, Emil.

Carol A. Couples - 27/06/2018 AccorHotels certified review
« Good hotel in need of updating »

In comparison to other Ibis hotels this one is in need of renovation and updating. I would have said it was a 1/2 star hotel whereas most other Ibis hotels are 2/3 star in my opinion. It showed its age. The location was good for the station. The staff were wonderful, as always with Ibis, very helpful, friendly and courteous. Breakfast was varied and plentiful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs A., Thank you for taking the time to tell us about your experience at our hotel and - especially - about the service you experienced. This is what we think is our highest priority. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jan Rüttgen Assistant manager

Gordon J. Couples - 26/06/2018 AccorHotels certified review
« Good hotel in the right place for visitors. »

Great staff and service, Needs updating.

Anonymous Business - 26/06/2018 AccorHotels certified review
« Everything was as expected, the breakfast was good »

The booking was easy via the website, no issues with checking in and out. The room was small but convenient for my purposes and the short visit.

Raimo K. Couples - 22/06/2018 AccorHotels certified review
« Smallist bathroom ever »

Bad air condition or was not working.Secondly:how can really big person go to toilet? Bad internet connection. Never again this hotel. Ibis budget is often better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., thank you for giving us a short review about your stay in our hotel. The air condition can be controlled from every single room - did you ask our reception about it? We just checked the date and had no other complaints about this issue. We highly regret you experienced this kind of problem. Our rooms have a size of 14sqm, the bathroom 2.8sqm. We highly recommend our apartment / studio rooms with nearly double the size and a more spacious bathroom. Just try them - we would love to welcome you again to convince you of our hotel and staff! Sincerely, Jan Rüttgen Assistant manager

Ron S. Business - 19/06/2018 AccorHotels certified review
« Aachen IBIS Hauptbahnhof »

Staff are always pleasant and helpful, breakfast and breakfast options are excellent, this hotel is comfortable and quiet and the location is ideal for Aachen City as it is easily within walking distance of the City centre. My one criticism is that apart from breakfast, only a snack menu is available and this is a complaint I have made for the past three years. This menu has also not changed in all that time! It needs revising and to be improved. For a good evening meal, it is therefore necessary to go into the City Centre when in reality I prefer to eat in the hotel on my day of arrival.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RONALD S., We very much appreciate your comments regarding your stay in our ibis Aachen Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are glad to inform you. that we will change our snack offer in Juli and hope you will enjoy on your next stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Claudia Gast general manager

Moustafa E. Solo - 18/06/2018 AccorHotels certified review
« Friendly staff delicious breakfast room service super »

Friendly staff Good location to bahnhof Delicious breakfast Fast check in

Lorna H. Friends - 11/06/2018 AccorHotels certified review
« The hotel is clean and bright with friendly staff and excellent breakfasts. »

I had booked a larger room for two people, myself and a woman friend. The room allotted had one large bed, not suitable for us, but was quickly changed to a studio apartment when the problem was reported. Our new room faced the Wilhelmstrasse, so because of traffic noise we could not open the windows. It was hot in the room and the air conditioning didn''t have much effect. However, the room staff provided us with an extra sheet each to replace the Bettdecke so that we slept comfortably. I am always happy when staying in this hotel.

Vichai G. Business - 08/06/2018 AccorHotels certified review
« happy »

all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, your team from ibis Aachen Hauptbahnhof

Anonymous Solo - 07/06/2018 AccorHotels certified review
« A relaxing time, »

I am a frequent lodger, I like how the staff know that I like quiet rooms and always try to make my choice available to me. The staff are very friendly and greet me like an old friend, every time I visit. It is almost like a home away from home experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs O., We very much appreciate your comments regarding your stay at the ibis Aachen Hauptbahnhof. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, ibis Hotel Aachen Hauptbahnhof Claudia Gast general manager

l-a d Solo travel - 19/05/2018 TripAdvisor review
« best location - ibis quality »

close to the central railway station and within walking distance to the town centre. staff are very friendly and helpful. breakfast is quite elaborate and will keep you going beyond lunchtime if needed.

Paul Couples - 16/05/2018 AccorHotels certified review
« Convenient »

Typical Ibis. Near city centre. Room and bathroom as small as usual. Staff pleasant even though some would have benefited from some more training.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., We very much appreciate your comments regarding your stay at our hotel. It is always nice to hear that our staff is friendly and pleasant. Nevertheless, we would like to know in which kind of way our colleagues could be trained better. Furthermore, there may have been problems with your checkout according your rating. May we ask what happened? Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jan Rüttgen Assistant Manager

Leo Solo - 14/05/2018 AccorHotels certified review
« excellent location »

close to the station, close to the city centre

Marcus Families - 11/05/2018 AccorHotels certified review
« Great hotel »

Nice clean hotel.

Sallami I. Business - 05/05/2018 AccorHotels certified review
« Not that much bad »

It was ok. The only problem is that i payed for late check out ( bis 5 pm) and i went back to the hotel at 4 and i found out that they entered to the room and they packed everything and they did put my baggage in the lock thing in the reception becuz they r fully booked for the next night!??! This wasn’t respectful and no one has the right to enter my room since i payed the late checkout even tho they r booked! I booked my room till 5 pm four days before my trip

Our hotel has responded to the review
Our hotel has responded to the review

Dear IBTISSEM S., Thank you for taking the time to share your experience in our hotel. You are completly right in beeing angry about the situation and I only can say that I am personally very sorry about the incident. I spoke with all involved employees, and they promised , that it was a mistake and no intention. They did not perceive your late check out and asked the housekeeping to clean the room for the next guest. With the information that you left your luggage in the room, they went together (two persons) to your room and bring your luggage downstairs. They asked me to send their apology as they also feel deeply sorry. We appreciate your sharing of your concerns and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, ibis Hotel Aachen Hauptbahnhof Claudia Gast manager

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