Hotel - ibis Paris Bastille Opera 11th
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ibis Paris Bastille Opera 11th Hotel

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3.5/5 2,737 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility- Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web corner
See all services

Hotel location

Our rooms

Welcoming, modern and comfortable, with a cozy bed and functional bathroom: the ibis room has everything you need to enjoy your stay.

  • 305 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 7,271 reviews

Our guest reviews for ibis Paris Bastille Opera 11th

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating Based on 2,737 reviews
AccorHotels certified review
Ashwani S. Business - 18/06/2018
« Good location, but service and amenities not worth the money »

The hotel is well located. The rooms were small, but clean. There was no fridge or tea/coffee maker. There was no complimentary water, fruit or chocolates. These should be provided. Breakfast should be included in the tariff as complimentary.

TripAdvisor review
Friends getaway - 17/06/2018
« Cute Hotel »

Hotel was very nice when we walked in, great breakfast buffet! 2 complaints: Rooms were Hot, too warm for us to sleep. We were with another couple who had a hard time in their rooms also. Had A/C but for both nights woke up in a sweat several times. Was told by the hotel that they could get us a taxi back to the airport upon our departure no problem. Taxi's apparently went on strike which is not the hotels fault, but they were very cold about the whole thing. We didn't know where we were or how to really get to the airport so we could travel back to the US, and all we really got from staff was

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cathy, Thank you for your review. We are happy to read that you appreciated your stay with us, especially regarding the location of our hotel and the breakfast. Thank you as well for letting us know the issues you had with A/C, our technical department is doing there best to solve this problem. We hope to welcome you back soon ! Kind regards, François Villemur - General Manager

AccorHotels certified review
Jennifer Couples - 16/06/2018
« Great place to stay in Paris. »

Good position. Friendly staff. Public areas good. Rooms small but functional. Excellent breakfast.

AccorHotels certified review
Seymour Couples - 16/06/2018
« Thank goodness Paris is big city and we didn't spend much time in the room »

Early check option, which was a selling point for us, was useless. We had to wait in the lobby anyway for two hours. I saw in the mornings that most people had to wait. Made me think that 30 Euro early check in option is a bit of a scam. I asked for a refund and they did credit my card. Room and bathroom was incredibly small. I'm 80 kilos and still had find a way to get around the sink to get out of the bathroom. The space in the room was ridiculously small out two suitcases. Beds were comfortable though. Stingy on the pillows. That was too bad. Water cut off form 10 am to 4pm. They said only the hot but it was completely cut off. That's a shame if your sleeping in a bit. Really low ceilings and kind of a cave like concrete bunker feeling to the halls and room. The lobby and breakfast area are fine. Breakfast is decent.

AccorHotels certified review
Ingrid M. K. A. Families - 16/06/2018
« Frigobar »

The lack of a frigorífico was noticed.

AccorHotels certified review
Lu… Business - 16/06/2018

Friendy. very good breakfast

AccorHotels certified review
A C. Couples - 14/06/2018
« A good base for a short trip »

We stayed for 1 night for a short trip to Paris from London. We found the location great for exploring the city and the short walk to the metro was perfect. The lobby and restaurant were very modern and attractive but the rooms didn’t really reflect this. The room was small and a bit dated, and missing a few simple touches like a pen and paper, however it was perfect for a basic and short stay.

AccorHotels certified review
Cothoba Business - 14/06/2018
« Disappointing »

Very bad check in experience Very bad breakfast experience Staff not efficient not willing to help

Our hotel has responded to the review
Our hotel has responded to the review

Dear CORINNE B., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
Dlr Friends - 13/06/2018
« Well situated, budget hotel - helpful staff »

The room was very small and cramped, with little room to store clothes etc. The bathroom was also tiny. However, both were clean, the air con worked and it was adequate. Breakfast was very good value and it was pleasant having access to an outside eating area. Staff were friendly and helpful.

AccorHotels certified review
Aissata S. Couples - 13/06/2018
« Very disappointed »

Was bad I really didn't like the hotel not clean management is 0 they charge my credit card 2 times, very bad experiences will never go there

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aissata s., Hello, thank you for you review. We are sorry that your experience in our hotel did not meet your expectations. Let me express our sincere apologies. Concerning twice charge on your credit card, I’m really surprise to here that because we only made a consultation on your card as a guaranty for payment. We know that some banks show that as a charge, but be sure that we will never charge you twice. Then I know that you made your payment with cash and we cancel your consultation on Sunday 9 June. I’m present you again our apologizes for this inconvenient, and we will do the necessary in order to improve our client service. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
H. Families - 11/06/2018
« Good in parts »

Having stayed in Ibis hotels in the past, this hotel was a bit disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAT H., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

TripAdvisor review
Couples - 09/06/2018
« Very good for the first time! »

The Ibis Paris Bastille Opera is very well located, just 15 minutes by walking from Notre Dame. The cleanliness, breakfast and rooms have been excellent. My wife and I were some disappointment regarding to restaurant service, I mean we just received a short answer from a very busy employee at the time of asking for a dinner - we went to other site. Nevertheless we would return to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VFReyes, Thank you very much for your kind review. We are delighted to read that you enjoyed your stay with us, and it will be our great pleasure to welcome you and your wife back. We feel sorry for the small incident regarding the restaurant, but we are certain that we will offer a better service for your next stay, and that you will be able to enjoy it. Sincerely, François Villemur - General Manager

AccorHotels certified review
Carlo Friends - 06/06/2018
« Very good »

Everything was fine

Our hotel has responded to the review
Our hotel has responded to the review

Dear CARLO P., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
Peter Couples - 04/06/2018
« Friendly and well placed »

Everything was as expected of an Ibis hotel. The rooms were a little smaller than other Ibis''s. The staff were friendly and helpful. Our room was clean and comfortable. The airconditioner could be a little cooler but we are nit picking. An extra towel to go on the floor by the shower would have been good. Not the cheapest parking I have done but it wouldn't stop me from reccommending or staying at the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER S., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
Vasileios G. Couples - 03/06/2018
« Good practical hotel »

Nice clean room. Close to the sights. Not much space in room but ok.

Our hotel has responded to the review
Our hotel has responded to the review

Dear VASILEIOS P., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. If you didn't know you can ask for towels at the reception, we are here h24 we were glad to help you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
Ilse M. Couples - 03/06/2018
« Improvement needed »

Your staff were very nice and accommodating. The lack of adequate shelves and closet space and storage area for our luggage (we are traveling for 6 weeks) forced us to live out of our s Luggage and to reposition them each night. There was mold in the shower which one could smell in the bedroom. We were offered a change of room but declined. We were informed the mold problem could not be addressed while we were there. I would think rooms would be inspected often enough that that amount of mold would not be allowed to flourish untreated. I wonder if all the rooms have this problem. Although the buffet was adequately staffed and all of the employees were constantly busy, there were many items that had to be replaced after request was made: knives, forks, fruit salad, plates, water, etc. perhaps an efficiency study is needed. We have stayed in other Ibis hotels and thought the ones in Paris would be the showcase ones being where the hotel chain headquarters are located. The hotel was somewhat of a let down but the staff was great. We are spending four weeks in an Ibis in Germany. We have been coming here for 20 years. This is the hotel that you should set your standards by.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ILSE M., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
Mathew Couples - 03/06/2018
« Ok for cheap hotel »

Rooms very small if you are a big person I would stay right away from this place. Lobby and restaurant looked really nice and fresh for a ibis. Breakfast was nothing special. But what do you expect for 10 euro. Went to have dinner in the restaurant waited to be seated 5 mins later still no one around so helped our self to a table. Had not even looked at a menu and a waiter brings food to our table. Told her it's not ours 10 mins later still no waiter or even looked at a menu got up walked out and had dinner at a restaurant down the road.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATHEW L., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please note that we take seriously your considerations about those points and we will inform our Food and Breakfast Manager in order to do necessary to improve our service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
Mark J. Couples - 03/06/2018
« a pleasant experience marred by one very unfortunate incident »

We are Accor members and have been staying at the Ibis Bastille about once a year for approximately 15 years. We find it a friendly and convenenient location to stop-off when travelling further into Europe by rail. We have always found the staff friendly and accommodating. However, on this occasion after checking out of our room and collecting our bags from the lockers we had a very unpleasant experience with a member of Ibis staff. We were re-packing our bags on a sofa by the foyer and sorting out some food to re-pack when a member of Ibis staff (managerial?) approached us and said " you can't eat here - do this in your room or leave the hotel please". When we explained what we were doing he said " leave please". So we left and we don't think we'll be staying again. We have never been spoken to so rudely as hotel guests and we don't think we'll be coming back to Ibis Bastille.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK J., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I’m really surprise with this problem that you were confronted and I can assure you that it not reflects the attitude of no-one of our managers. Nevertheless, be sure that I will inform myself what happening exactly. I present you again my apologizes We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
Anonymous Friends - 01/06/2018
« Small but perfectly formed! »

Good welcome, very efficient. The room was clean and quiet. Check out was completed online, again efficient. Staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALLISON KING, We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

AccorHotels certified review
Anca Solo - 01/06/2018
« Limited »

- the smallest hotel room I have ever stayed in; - staff at reception was very dismissive and not at all supportive; - it was impossible to actually get an iron in this hotel. The staff could not find one for me to use 5 minutes in 48 hours; - if you are looking for a claustrophobic experience and staff that are not even pretending to want to help you, this is your place.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We feel sorry that your stay with us did not meet your expectations. We are aware of the situation regarding irons, please be sure that for your next stay with us we will have a room dedicated to ironing. Regarding the size of the rooms, please note that our rooms follows the standards of Ibis in Paris, and that the real estate market in Paris is very expensive. We hope to welcome you back to our hotel very soon! Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

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