Hotel - ibis Paris Bastille Opera 11th
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Paris Bastille Opera 11th Hotel

3.5/5 2,841 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility- Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web corner
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Hotel location

Our rooms

Welcoming, modern and comfortable, with a cozy bed and functional bathroom: the ibis room has everything you need to enjoy your stay.

  • 305 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 8,300 reviews

Our guest reviews for ibis Paris Bastille Opera 11th

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 2,841 reviews
A. B. Couples - 13/11/2018 AccorHotels certified review
« After several stays a disapointement (8-11/11/18 »

This was not a pleasent stay due to the breakfast service. 1st day we had to clear a table to be ablr to sit down. The restaurant was nearly empty a thr free tables were cluttered. No one at the entrance to check the quests room number. 8h45 2nd day 8h45 already cutlery was missing 3rd day 8h45 (Sunday). No cutlery 3 trays, no fresh fruit, pots of jams empty, 3 white baguettes no other apertising breads as on previous days. We were lucky to arrive before about 70 other guests who had to wait for everything (croissants, chocolate buns, pancakes, ham, cheese, cutlery plates etc etc etc....). Unfortunately I did not have my phone otherwise I would have taken photos and a video. There was no supervision and the staff , when present!!! Were certainly untrained and had no sense of urgency on top of not knowing what they were doing. Most of the guests were not french This is a good example of how not to treat foreign visitors I am extremely dissapointed at this suposed 3 star property. Just for the record I am a Accord Gold car holder

Our hotel has responded to the review
Our hotel has responded to the review

Dear B. A., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11cme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We will inform our Food and Breakfast manager in order to analyse this situation with all the team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Osvaldo Capote Room Division Manager Ibis Paris Bastille Opéra

Anne Couples - 13/11/2018 AccorHotels certified review
« Loved the hotel, staff and area »

Very good and friendly staff. Very accommodating and helpful.

Willow C. Solo - 07/11/2018 AccorHotels certified review
« Did what was advertised on the website »

Good except that the restaurant was not available on the night I stayed there. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Nancy Couples - 07/11/2018 AccorHotels certified review
« Easy staying »

Good restaurant Good location Friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Gilles C. Couples - 05/11/2018 AccorHotels certified review
« Breakfast is a struggle »

I feel totally ripped off on the breakfast because it was an operational disaster and a very stressful experience (while it should be a relaxing moment for the guests). 1) It was a continuous battle to find the right equipment: there were not enough plates, platters, cutlery, mugs, ... It literally took us 40min before we were equipped to actually eat and ate our first croissant on a platter instead of an actual plate! Same for the mugs and glasses: we were simply not able to get coffee or orange juice just because there were no mugs and glasses left. I'm OK to queue for the food, I'm NOT okay if there is simply not enough equipment to let 20 people have breakfast at the same time. 2) it's not the crew's fault: they are constantly busy, but just don't have the manpower (or cutlery?) to handle the amount of work and people that are having breakfast. People pay a significant amount of money for the breakfast. Honestly, I would never buy it again with Accor Hotels due to this bad experience: I'd rather go to a bakery or supermarket myself or have breakfast in a café nearby. It's probably going to be less expensive for a much better service. Rooms were OK price/quality. One minor additional remark on the room: - no electricity plugs near the bed is a big disadvantage in times like 2018

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client Thanks you very much for tour time to tell us about your stay in our hotel. I’m really sorry to here those inconvenient and be sure that this matter is really exceptional; in general our front desk team get a lot of compliment and is really professional in its work. We will do our best in order to delivery a food service next time that you will be with us. Cordially Osvaldo Capote Room Division Manager Ibis Paris Bastille Opéra

Sunil G. Business - 04/11/2018 AccorHotels certified review
« Ok »

It was ok but truly as a guest I expect to have at least one drinking water bottle on arrival and a tea cattle . I saw the same items in other hotel where other people were staying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sunil G., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11cme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis in France we dont offert this service that you ask for. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Osvaldo Capote Room Division Manager Ibis Paris Bastille Opéra

Donatienne B. Families - 04/11/2018 AccorHotels certified review

very pleasant staff room on arrival very good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Shaughnessy A. L. Couples - 02/11/2018 AccorHotels certified review
« During work Ibis was home »

Stayed in rooms 139 & 145 two separate weeks. Live in the Bastille, stayed at Ibis during apartment work. Housekeeping personnel great-plumber helpful unclogged drain-front desk welcoming-helpful-breakfast staff responsive. Bathrooms: grouting black, bathroom door chipped-metal base on entry door of 139-unattached. Music breakfast too loud for early morning- Room 145 over the dance floor and noisy (needed ear plugs); Rooms at 225 euro/night quite shocking. Smoker stayed in Room 145 we aired out the room; smoke from rooms near 139 entered our room

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLLEEN SHAUGHNESSY-L., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11cme. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

William W. Solo - 01/11/2018 AccorHotels certified review
« Very good »

Centrally located convenient hotel

Graham R. Families - 31/10/2018 AccorHotels certified review
« Excellent stay near central Paris »

This was a family weekend trip for four, so trying in three rooms. These were standard rooms - very comfortable. The breakfast was excellent. Auto check in and out worked well. The location was ideal with easy access to the metro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GRAHAM R., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11cme. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Matt Business - 29/10/2018 AccorHotels certified review
« The rooms at too small and breakfast is too cramped and the coffee cups are often dirty »

Check in takes too long, the rooms are noisy and too small and it very expensive for what it is. Not a 4 star hotel, barely 3.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MATTHEW B., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11cme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please, be informed that we have also a promotional rates, if you have to make a new reservation . we aldo propose to our clients ibis bussines card that give you 10% as a discount in all ibis France We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Osvaldo Capote Room Division Manager Ibis Paris Bastille Opéra

Duncan Couples - 28/10/2018 AccorHotels certified review
« Good but not great - staff distracted »

First impressions were dented by an unsatisfactory check in. The process was slow even though there was only one other guest at reception. A second receptionist was slow in arriving. Added to this a non-guest was apparently transacting some private business with another member of staff at reception which made our arrival messy. This was a recurring theme of our stay with staff appearing to tend to non guests and friends before guests. Otherwise the accommodation was clean, the bed very comfortable and the location was good, away from the tourist crowds but still handy for the Metro and most of our destinations.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIDGET B., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11cme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Osvaldo Capote Room Division Manager Ibis Paris Bastille Opéra

Couples - 28/10/2018 TripAdvisor review
« Good but not great »

Check in was slow although there was only one other guest checking in. A second receptionist took some time to arrive. Also at reception a non-guest was also doing some private business with another member of staff which was not good for first impressions. This was a theme throughout our stay with staff apparently dealing with friends rather than looking after guests

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client Thanks you very much for tour time to tell us about your stay in our hotel. I’m really sorry to here those inconvenient and be sure that this matter is really exceptional; in general our front desk team get a lot of compliment and is really professional in its work. We will do our best in order to delivery a food service next time that you will be with us. Cordially

W. N. Solo - 27/10/2018 AccorHotels certified review
« It was okay concerning the room but extremely tiny bathroom »

Friendly people working there room okay bathroom very very tiny breakfast awful people running around no cups no glasses and so on

Our hotel has responded to the review
Our hotel has responded to the review

Dear N. W., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11cme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Osvaldo Capote Room Division Manager Ibis Paris Bastille Opéra

Mb Couples - 26/10/2018 AccorHotels certified review
« Despite being a long term client. We have been treated badly. »

The last room we have been given was an hcp room with a much higher price then usual.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BONATO M., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11cme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Osvaldo Capote Room Division Manager Ibis Paris Bastille Opéra

Md A. R. Business - 25/10/2018 AccorHotels certified review
« it was value of cost »

City center, clear, good staffs

T. Families - 23/10/2018 AccorHotels certified review
« Hotel is surprisingly nice compared to rating (3 stars), but disappointing due to overbooking. »

Hotel is surprisingly nice compared to rating (3 stars), but disappointing due to overbooking. I called saturday Oct 20 to reception to inform about arriving at 23.00, and despite this, our room ( 2 rooms) was sold to someone else. It's not nice to be transferred to another hotel (Novotel - 20 min drive ) at midnight with children (1 year, 3 year and 8 year) and getting bed finally at 1 am. I am travelling with my work a lot, but experience this first time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tiia T., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11cme. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Anonymous Couples - 22/10/2018 AccorHotels certified review
« ok »

It´s OK

F. Families - 22/10/2018 AccorHotels certified review
« Value for money but not more... »

Bed room OK Bath room very small Breakfast very crowdy with long waiting time...

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAIN F., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

A. Business - 21/10/2018 AccorHotels certified review
« Minable5 »

Chambres matelas ......bruit......la total

Our hotel has responded to the review
Our hotel has responded to the review

Madame A., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Paris Bastille Opéra 11ème. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. Soyez assurée que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquées. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. François VILLEMUR General Manager Ibis Paris Bastille Opéra

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