Hotel - ibis Paris Bastille Opera 11th
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Paris Bastille Opera 11th Hotel

3.5/5 2,753 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility- Contact the hotel
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Snack & beverage machine

Business services

  • 6 meeting room(s)
  • Web corner
See all services

Hotel location

Our rooms

Welcoming, modern and comfortable, with a cozy bed and functional bathroom: the ibis room has everything you need to enjoy your stay.

  • 305 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • Baby bed
    • Pulse air
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Baby bed
    • High speed transmission line
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.0/5 AccorHotels Rating 7,468 reviews

Our guest reviews for ibis Paris Bastille Opera 11th

100% genuine reviews from our guests

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3.5/5 TripAdvisor Rating 2,753 reviews
Anish Business - 15/07/2018 AccorHotels certified review
« Satisfied »

Stay was satisfactory, breakfast needs to be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANISH K., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Anonymous Business - 14/07/2018 AccorHotels certified review
« good welcome staff »

i arrived late but i had asked for a quiet room in a upper floor because i travel a lot, have a sleep light, and i'm a bit claustrophobic, and the hotel had kept me one

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANAIS C., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Anonymous Families - 11/07/2018 AccorHotels certified review
« A bit above typical IBIS »

The room and hotel were as expected. I found the staff very friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS MAILLEUX S., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Hend S. Solo - 06/07/2018 AccorHotels certified review
« It was good »

The hotel is great, its location is perfect very accessible. The only comment was that there was no fridge, kettle or safe in the room

Our hotel has responded to the review
Our hotel has responded to the review

Dear HEND E., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Angela Business - 05/07/2018 AccorHotels certified review
« Great location but lousy bedroom »

Wonderful, convenient location. Very or bedroom & tiny shower room. No tea, coffee facilities in the room not even a small bottle of water. Very basic breakfast, they frequently ran out of bread, mugs etc. Breakfast tables not cleared quickly either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANGELA W., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

C. S. Couples - 03/07/2018 AccorHotels certified review
« perfect! »

Fairmont, Raffles and Swissôtel hotels t

Our hotel has responded to the review
Our hotel has responded to the review

Dear S. C., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Catherine Friends - 03/07/2018 AccorHotels certified review
« A PLACE TO CRASH »

CHAMBRES MINUSCULES

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE K., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Gemma H. Couples - 02/07/2018 AccorHotels certified review
« Good location small rooms awful bathroom »

Location was great and breakfast was very good. Bedrooms were small but we knew that prior to arrival so not disappointed. Bathroom was disgusting and would expect better in a youth hostel. Mould all over shower and ceiling. No shower mat provided so wet floor. Would have been nice to have shampoo or something nice in there but 1 towel per person and 1 hand towel to share and no shower mat. Lobby and restaurant looked nice but bathrooms need investment as ours wasn’t a one off have seen lots of people now saying the same full of mould. At £95 per night the customer does not expect a mouldy shower. Customer service at reception could be better gave no direction to bedrooms, didn’t advise where restaurant was or times for breakfast or tell us the lift will not operate without key card and no advice on Paris or offer of map. They weren’t rude but just lacking any advice. Breakfast was great though and lobby looked lovely and location was good. If bathrooms were refreshed would re visit but if I thought I was going to have to use a mouldy bathroom I would not book this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEMMA H., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take good notes of your remarks regarding rooms, and will do our very best to improve their quality. However, we are glad to read that you appreciated some parts of our hotel, especially regarding the lobby (renovated last year) and the breakfast. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Kevin N. Couples - 01/07/2018 AccorHotels certified review
« THE ROOM WAS FINE, POOR STAFF EXPERIENCE EXCEPT FOR CLEANER WHO WAS LOVELY »

WE STAYED RECENTLY AT YOUR HOTEL FOR THE SECOND TIME AS LAST YEAR WE HAD A GREAT TIME THERE, THIS TIME TOTALLY DIFFERENT, ON THE FRIDAY MY WIFE WAS HUMILIATED AND LEFT IN TEARS BY THE ACTIONS OF 2 RESTAURANT STAFF, THE LADY ON ENTERING THE BREAKFAST AREA SAID MY WIFE WAS NOT ON HER LIST AND THEN A MALE STAFF MEMBER TOOK HER TRAY OFF HER AND ORDERED HER TO GO TO RECEPTION VERY ABRUPTLY, I WAS STILL IN OUR ROOM BUT MY WIFE RETURNED IN TEARS, I TOOK HER BACK AND THE SAME PERSON ASKED OUR ROOM NUMBER WHICH WAS 438 AND WALKED AWAY, I REPORTED THIS MATTER TO RECEPTION TO A YOUNG MAN CALLED PAVEL HE CHECKED THE SYSTEM AND SAID YOU HAVE PREPAID EVERYTHING AND I SEE NO REASON WHY STAFF HAVE DONE THIS, HE SAID HE WOULD SPEAK TO THEM AND APOLOGISED FOR THE INCIDENT, I SAID THATS FINE BUT MY WIFE WHO IS QUITE SHY FEELS HUMILIATED BY THIS AND EXPRESSED MY FEELINGS TO HIM, THEN ON THE SATURDAY EVENING ABOUT 7PM WE RETURNED FROM VISITING VERSAILLES AND DECIDED TO HAVE A DRINK ON THE PATIO BEFORE CHANGING, WE GOT OUR DRINK AND THEN THE WAITER SAID YOU WILL NEED TO VACATE THIS BEFORE 8 PM AS WE HAVE RESERVED THE TABLE FOR SOME DINERS SO WE DRANK UP AND LEFT,INSTEAD OF CONSIDERING THE HOTEL RESTAURANT FOR DINNER WE FELT ELSEWHERE WOULD BE A BETTER OPTION. THE ONLY STAFF MEMBER I CAN PRAISE WAS OUR LOVELY ROOM HOUSEKEEPER SHE ALWAYS HAD A SMILE AND WAS THE PERSONIFICATION OF A GREAT STAFF MEMBER FOR YOUR COMPANY , OVERALL A POOR EXPERIENCE AS WE SPECIFICALLY CAME BACK TO THIS HOTEL BUT WILL NOW RECONSIDER NEXT TIME

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEVIN N., We ratify our apologies again, indeed despite our efforts to make your stay enjoyable we did not live up to it; but know that our intention is to satisfy our customers at every stay. We are sorry if by clumsiness you have been given false information about the logistics of our establishment, however our teams have taken time to accompany you to your room and resolve the situation. Regarding breakfast service, please understand my astonishment and know that we are doing everything we can to correct this event. As convinied, we refound you breakfast on the day that you found a problem and next time that you will be in our hotel, that will be a pleasure for us to invite you have a dinner in our restaurant. Please accept our sincere greetings Best regards Sincerely, Osvaldo Capote Room Division Manager Ibis Paris Bastille Opéra

Sally M. Friends - 01/07/2018 AccorHotels certified review
« Clean and quite comfortable »

Some confusion about number of rooms booked. Your mistake but I was still rung at 1.15am !! And asked about it again!! Poor English by hotel staff meant difficulty

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sally M., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Paulo Families - 30/06/2018 AccorHotels certified review
« Good location »

The hotel needs renovation in the rooms urgently. We have changed rooms three times, as the first one was located on the 7th floor with a terrible bed (mattress was unaceptlable) and intense and terrible smell in the corridors. The second room we were sent to was on the 3rd floor, which had a clogged sink. We asked to fix it, but no one was available to do so on that day. Then, they changed us to another room on the same floor, which was OK. Actually, there is a very bad smell of very old carpet mixed with cleaning products along the hotel corridors (rooms floors). The rate of the hotel is very high, given the bad condition of the hotel rooms. The location is however superb and the people who assist at the check-in desks were nice. However, the hotel was nicer before this this kind of renovation in the reception area. I am not sure if I will stay at the hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAULO A., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We take good notes of your remarks and will take them into account in the future. However we are glad to read that you appreciated some parts of our hotel, especially the location and the staff. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Marisela B. Solo - 28/06/2018 AccorHotels certified review
« Nice and very well located hotel in Paris »

I loved the location, very close to Bastille, and as all the other Ibis I have stayed, this one, was very clean, with Very comfortable beds AND pillows, nice restaurant and terrace. I loved this hotel and I will come back again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARISELA B. DE SERRA, We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Celine G. Business - 27/06/2018 AccorHotels certified review
« The king’s Academy group »

The hotel is very well located and people at reception are really welcoming and willing to help. However, rooms are way too small and all the rooms on the first floor had no air. Air conditioning was not working efficiently and stopped at night. Breakfast was really good with a fmgrest choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Celine G., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. We are happy to read that you appreciated the location, the staff and the breakfast of our hotel which are 3 very important points for us. However, we take good notes of your remarks regarding the rooms and will take it into account in the future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Aaron W. Business - 27/06/2018 AccorHotels certified review
« Good, as expected »

Easy check in. Small, but adequate room. Super comfortable bed!

Our hotel has responded to the review
Our hotel has responded to the review

Dear AARON w., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Rita D. S. Friends - 27/06/2018 AccorHotels certified review
« the hotel is OK , nice lobby ; friendly personnel »

the hotel is ok ; the restaurant , as well at noon or for breakfast is a bit chaos ; some food not available ; no clean coffee cups , no croissants ....

Our hotel has responded to the review
Our hotel has responded to the review

Dear RITA DE S., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Peter G. Couples - 27/06/2018 AccorHotels certified review
« A good night's sleep but there were problems in the shower room and with electricity supply. »

There was a power cut on our final morning and we had to report a problem with the shower head and the hair dryer which borke down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PETER G., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. We are sorry that you had some techical issues during your stay, but we can assure you that those are very occasionnal and do not represent our level of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

George S. Couples - 26/06/2018 AccorHotels certified review
« horribly impractical cramped living space and ghastly food service »

Pleasant personnel generally but terribly incompetent food servers

Dirk P. Business - 26/06/2018 AccorHotels certified review
« Not my best stay »

I gave you a 10, just because I know how hard it is to get the numbers back up when you get a 1. I was traveling on business whilst staying at your hotel. Key when traveling for business is having wifi available, which was not working until the day 2nd day of my stay. When I arrived in my room I got instantly said by the decor. Just cold pressed wood used throughout the room, no colors, no decoration. no decent wardrobe to put your clothes in, dust all over the chair at the desk, mold in the bathroom next to the shower, the amount of mold and dust in the ac unit from the 90´s is sickening. The moment you sit down on the bed it slides away because the floor is so slippery. I can go on, but I think you get the picture. The rooms really need some more love and an urgent renovation. The lobby looks amazing and is very nicely refurbished, but when you sit down at the high desks in front of the lobby you will see bread crumbs and pieces of food everywhere between the glass and the food. The breakfast room was the biggest chaos I have ever seen in a restaurant. I came every day around 08:0-08:30 the tables were filled up with stacks of emtpy dirty used trays, no coffee mugs available, empty juice stations with used glasses in front of it, no bread, no croissants in the baskets. not a single staff member who welcome you when you arrived. Nobody walks around with a smile or says good morning to you. I would have loved to enjoy a boiled egg in the morning, but who has time to cook their own egg in a breakfast restaurant and then keep an eye on the time to take it out ?? This should be done in the kitchen. This ritual of chaos repeated itself every single day. Not what you want when you just get out of your bed and are busy prepping your day. the dinner in your restaurant was great, which I enjoyed all 4 days of my stay however getting the ticket for my meal cosumed was a difficulty. As you might know when filling in a company expense report a detailed tickets are needed, but on both the 1st and 2nd night they were not able to provide this. On night one I first had to go to the recpetion because I was not able to post to my room. Very inconvenient and why does the guests has to sort this out? This should be done by the staff member. and when I then could finally post on my room a waiter told me I could not take my ticket.... on night two they closed the ticket directly on my room and were not able to provide me a copy... Besides that Food and service great though!!! you do need a second waiter do for the terrace. The last night of my stay was horrible with the liive music playing in the bar and the bass so loud in my room on the 4th floor that I could sleep untill 01:00. At 00:00 I mad ethe first call to the recpetion to ask at what time the music would stop, nobody picked up, I tried again.. No answer.. I tried a 3rd time no asnwer. When that happens you know they deliberately not picking up the phone, because they know exactly what guests are calling for. I grabbed my mobile phone and they picked up after one ring!! You can imagine how ammused I was. When I asked them until what time the music would play they told me to come down to the recpetion??!!! It was 00:30 in the morning and you tell me to come down to communicate the exact same message ???!!! I am not sure if I will ever return to your hotel or ibis in general if this is the standard

Our hotel has responded to the review
Our hotel has responded to the review

Dear THIJS P., I want to thanks you for your comments regarding your stay at the ibis Paris Bastille Opéra ; thanks also for your notation. First of all, I want to present you my apologies if your experience did not meet your expectations. We would like to inform you that actually we work on a business plan for renovation works, sot it will come soon. I will make a point with the restauration manager about topics that you suggest about the breakfast and also the impossibility to give you the receipt. Last week was a music party in Paris, it consist in a day that we celebrate the music and for this occasion we organized a special concert in the hotel. I’m sorry for the inconvenient. We just tried to be friendly with our guests. Be sure that we take in consideration your commentary and we appreciated the time that you took to express us your opinion. We will do our best in order to improve our services I hope that you will give us the opportunity to better serve you in the near future. Sincerely, Osvaldo CAPOTE, Responsable hébergement.

Gv Friends - 25/06/2018 AccorHotels certified review
« Great place to stay in the best area of Paris »

Helpful staff, comfortable room..really enjoyed the jazz on the bar. Very lively atmosphere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GILLIAN V., We very much appreciate your comments regarding your stay at the ibis Paris Bastille Opéra 11ème. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

Tito Couples - 25/06/2018 AccorHotels certified review
« Hotel potentially good, but maintenance of the rooms insufficient »

The A/C in the room was not working properly. The shower water discharge was clogged . It was repaired the second day after informing the reception. The bar was very expensive : 19 Eur for a cognac!

Our hotel has responded to the review
Our hotel has responded to the review

Dear TITO B., Thank you for taking the time to tell us about your experience at the ibis Paris Bastille Opéra 11ème. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Concerning to the bar, we have cognac’s superior quality; but also we have also cocktails and beer that is not expensive. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François VILLEMUR General Manager Ibis Paris Bastille Opéra

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