Hotel - ibis Hamburg Alster Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

Our hotels AccorHotels
4.0/5 1,258 reviews
All hotels in Hamburg
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 96.00 EUR Non member rate
From 91.20 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates
Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Buffet breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Buffet breakfast
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Crib on request
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 403 reviews

Our guest reviews for ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,258 reviews
TripAdvisor review
Solo travel - 19/10/2017
« Room far too hot »

Positives: excellent location; 5 minute walk to Hauptbahnof Hamburg. Negatives: problem with air con only blowing out warm air had to open window over train tracks. Rude receptionist was no help and given room by the lift (hotel not full) and the room was very tired with marks on the carpet. Checked out two days early and, in fairness, given a refund.

TripAdvisor review
Ellipsenbowler Friends getaway - 18/10/2017
« Nice Hotel close to everything »

Value for money, parking in celler is very good, and its a fair price. Good locaition - close to everything. Many people want to take breakfast at the same time saturday - thats crowded and you shall wait for more bread etc.

TripAdvisor review
Family - 06/10/2017
« weekend break »

the hotel was very good in nearly all aspects the only problem was that the rooms were very hot, we could not put the air con on has it had been set to winter mode. breakfast was very nice and the staff very friendly, service at the bar was very good. all in all an enjoyable time was had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear midgemiller, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O. Zimmermann

AccorHotels certified review
Anonymous Solo - 07/09/2017

My credit card is charged 60 euros apart from the room rate ,on 28th of August.This amount is put on hold and until today. I request the hotel to release this amount and inform the bank about it.

AccorHotels certified review
B D. Families - 02/09/2017
« great service everytime »

The place is in an excellent location, very comfortable and cleab beds, so overall it is great.

AccorHotels certified review
Anonymous Solo - 16/08/2017
« Great »

Good, except wifi kept stopping.

AccorHotels certified review
John. A. C. Solo - 31/07/2017
« ibis hamburg »

Good facility but surprised at late check out charge, made without notice!

AccorHotels certified review
Kurt Friends - 24/07/2017
« Ibis Hamburg Alster is good value for money »

Excellent location, helpful staff, clean rooms etc, good breakfast.

AccorHotels certified review
Richard D. Families - 20/06/2017
« Nice stay in a good hotel. »

Was shocked when I turned up at 9pm that my rooms were cancelled due to arriving after 7pm, had to re-book them. Bit of luck the rooms had not been taken by anyone else.

AccorHotels certified review
Anonymous Couples - 20/06/2017
« On the positive side »

Could be improved if the air conditioning was more responsive

AccorHotels certified review
Anonymous Couples - 19/06/2017

Very bad TV, problems with the key-card in the elevator., to high price for a two star hotel.

TripAdvisor review
Business - 14/06/2017
« Conveniently located, roomy and comfortable »

Excellent Ibis hotel which is a short and equal distant walk away from Hamburg Central Station and the City centre. The hotel is larger than it looks, newly renovated to a very high standard and has a large bar and, best of all, extensive breakfast area. The staff are very accommodating, the range of food and drink is very good also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer (a1exse16), Thank you for taking the time to reply to our questionnaire following your stay at Ibis Hotel Hamburg Alster Centrum. Ibis Hotels establishments are dedicated to offering you the best possible service for your stays, and your opinion is very important to us. We are looking forward to welcoming you again soon at one of our hotels. Sincerely, Heike Kleemann Manager

AccorHotels certified review
Anonymous Business - 13/06/2017
« nothing worked »

When in Hamburg, I stay at the IBIS Alster - 2-5 times a year - for more than 16 years. We got a room in the 2nd house (502) - air conditioning did not work (properly), wifi was offline most of the time, at check-in the clerk removed the 1-free-drink coupon from the reservation, we paid in-full - but on check-out the night-clerk couldn't find the file (I had to present my visa receipt), .... and so on.

TripAdvisor review
Couples - 28/05/2017
« Aircondtion? »

The aircondition didn't work which ment that temperature in the room made it impossible to sleep. The A/C unit was running, but there was no cooling. If the window was left open the traffic noise was unbearable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (theboss618), thank you for taking the time to write to us following your stay at Ibis Hotel Hamburg Alster Centrum. I am sorry that our service and performance did not meet your expectations, and I would like to offer my sincerest apology. Ibis Hotels establishments are dedicated to offering you the best possible service for your stays and your opinion is very important to us. I hope to welcome you again soon at one of our Ibis hotels. Sincerely, Heike Kleemann General Manager

TripAdvisor review
Solo travel - 22/05/2017
« four day in Hamburg »

The location is outstanding, only five minute walk from the Hamburg-HBF (main train station) to ibis Hotel next to Outer Alster Lake. ibis hotel is across the street from the five-star, Hotel Atlantic Kempinski, so you are in good company. The newest landmark in Hamburg, the Elbphilarmonie concert hall, built in the historical area known as Speicherstadt. There was a 360-degree panoramic view of the city and harbor. “You have not seen Hamburg unless you have seen it from the Elbphilarmonie.” My only problem was with the internet connection. The connectivity was poor and even with the help of the Hotel Manager, the service did not improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (bill403), I thank you very much that you have taken the time after your stay at the Ibis Hotel Hamburg Alster Centrum to evaluate our hotel. Ibis Hotel establishments are dedicated to offering you the best possible service for your stays, and your opinion is very important to us. I will pass on your points about the internet connection to our product experts. We are looking forward to welcoming you again soon at one of our hotels. Sincerely Heike Kleemann Manager

TripAdvisor review
Family - 20/05/2017
« Location Location Location »

This was our second stay at this Ibis hotel. Being originally from Hamburg and knowing the city, I can't think of a safer and better location of a hotel in this price range. Across the street is the Aussen-Alster with a boat club bar/restaurant, within a 15 minute walk you're at the "Alex" at the Binnen-Alster. Rooms, breakfast and overall service are wonderful. One minor issue though: they still struggle with their free and paid WiFi service which can make your stay a real pain if you depend on it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (Martin E), I thank you very much that you have taken the time after your stay at the Ibis Hotel Hamburg Alster Centrum to evaluate our hotel. The Ibis Hotel establishments are dedicated to offer you for your stays an optimal service quality. Your opinion is for us, therefore, of great interest. I would be glad if you give future yet Accor hotels the chance to convince you of our products and service. With kind regards. Heike Kleemann director

TripAdvisor review
Family - 02/04/2017
« good but expensive »

I believe it was quite expensive relative to its quality. there is no fridge, the TV's audio system did not work. there was nobody to help with the luggage while there were about 6 stairs to reach the lift. I should not ask about internet connection. the receptionist is supposed to teach me how to connect. it was only one night so good in general. But I had stayed there before two and a half years ago and the service was much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mehrnoushm2017, thank you for taking the time to write to us following your stay at Ibis Hamburg Alster Centrum. I am sorry that our service and performance did not meet your expectations, and I would like to offer my sincerest apology. Ibis Hamburg Alster Centrum establishments are dedicated to offering you the best possible service for your stays and your opinion is very important to us. Thank you for your comments concerning the employee. The necessary measures are being taken to bring hotel performance to the level of quality defined in our Quality Charter. We hope to welcome you again soon at one of our Accorhotels Sincerely, Hasan Karadas General Manager.

TripAdvisor review
ueno18 Solo travel - 20/03/2017
« Nice location and nice hotel »

Perfectly located near the main train station with Metro, buses, regional and national train lines. Distance is easy by walk even with suitcases. The hotel is clean, nice room Ibis styled. Friendly and nice staff, i forgot something at the lounge and was returned by staff the next day. Not to be forgotten the hotel is about 10 minutes walk to major shopping area,

Our hotel has responded to the review
Our hotel has responded to the review

Dear ueno18, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasan Karadas hotel director

TripAdvisor review
rrdias Family - 01/03/2017
« Hamburg stay »

Very nice hotel, great location, near city center, and near the Main Train station, with a great breakfast, various fruits, bread, waffle machine, and the staff in very polite and friendly. A great stay in Hamburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (rrdias), we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasan Karadas director

TripAdvisor review
Family - 28/02/2017
« Short trip to hamburg »

Hotel was convenient as only 5 minute walk from the railway station. Rooms were surprisingly large and well furnished. Only moan is they were too hot. Need more control over temperature. Breakfast was included in price, which was good (special deal). Only moan was slight lack of choice but not unusual for continental hotel. Early breakfast available from 4am but very limited. Staff were extremely pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (Richard s), I thank you very much that you have taken the time after your stay at the Ibis Hotel Hamburg Alster Centrum to evaluate our hotel. The Ibis Hotel establishments are dedicated to offer you for your stays an optimal service quality. Your opinion is for us, therefore, of great interest. I am sorry that our air conditioner did not meet your expectations, and I would like to offer my sincerest apology. We would be glad to welcome you soon again in our house. With kind regards Hasan Karadas director

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 96.00 EUR Non member rate
From 91.20 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guaranteeHow it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

At 840 m Fairmont Hotel Vier Jahreszeiten
Fairmont Hotel Vier Jahreszeiten
From
From 280.00 EUR Non member rate
From 280.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1 km ibis budget Hamburg City
ibis budget Hamburg City
From
From 56.00 EUR Non member rate
From 56.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1 km ibis Hamburg City
ibis Hamburg City Hotel
From
From 86.00 EUR Non member rate
From 81.70 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 1.1 km Novotel Suites Hamburg City
Novotel Suites Hamburg City Hotel
From
From 94.00 EUR Non member rate
From 87.42 EUR Member's rate Members’ Rate, join while you book
7.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in HAMBURG
See rates