Hotel - ibis Hamburg Alster Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

4.0/5 1,382 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 83.00 EUR Non member rate
From 78.85 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 622 reviews

Our guest reviews for ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,382 reviews
Alex Solo - 09/09/2018 AccorHotels certified review
« Extremely expensive for very poor hotel »

The AC did not work so room was very hot. Window did not open properly so air could not get into the room. €200/night for the Ibis is a rip off but I had no choice as hotel prices were very high in Hamburg that night. There were flies on their cheese and meat at breakfast, disgusting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Christopher O. Business - 07/09/2018 AccorHotels certified review
« Highly efficient and extremely courteous »

Great stay helped with parking, luggage storage and address on invoice with polite attitude.

M Solo - 06/09/2018 AccorHotels certified review
« Hamburg »

It was good but the AC wasn’t work fine.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen O. Zimmermann

Teresa Business - 05/09/2018 AccorHotels certified review
« Very nice stay! »

Comfortable room, good location, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Mohammad G. M. Business - 03/09/2018 AccorHotels certified review
« 2days in the nice city »

The room was small, and also the bathroom. Clean but somehow needs renovation. Breakfast is good, but missing bakery varieties and cheese varieties as well. No tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Business - 31/08/2018 TripAdvisor review
« LIFT ETIQUETTE »

There is only ONE lift, with very narrow access, egress is difficult with crowds trying to get in. Our 'large' double room, with sofa bed, was v small.& had minimal storage. OK for 1 night - not for 3!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (Richard S), thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Nölle

Solo travel - 27/08/2018 TripAdvisor review
« NICE STAY AS USUAL »

Nice stay as usual, practical and friendly staff: great location: clean and nice bar to wind up Walking distance from the main train station with subway; metro and trains connections including to go to airport

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Chris Families - 11/08/2018 AccorHotels certified review
« Good hotel, great breakfast, very poor checkout experience »

Hotel itself was fine. Good air conditioning. Checkout terrible. Credit card machine failed. Staff insisted we must pay cash. Had to go up to cash machine at Hbf to withdraw cash - even though they had credit card on file. Meant that we almost risked missing our train - had to go run up to station, run back, only then would staff let me take bags back to station. Awful start to the trip - all sweaty - no time to buy food for train trip that had no on board food so was hungry ALL DAY until arrived in Kobenhavn. And I was sweaty and smelly from triple tun to station. It ruined a really good hotel stay and was totally unnecessary.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I am very sorry for the trouble by check out. Please be informed that this is not our standard. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Andersson Couples - 08/08/2018 AccorHotels certified review
« We rested well »

After Wacken Open Air festival, we really needed a clean, silent room to rest; and you delivered! Thank you. Note: “Room with a view of river Alster” was quite misleading though; I really thought I had paid for a proper view of the river, instead we were facing the opposite building.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Mauricio Solo - 05/08/2018 AccorHotels certified review
« Nice hotel »

Great room, with nice staff. Would definitely return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Ld Business - 22/07/2018 AccorHotels certified review
« I think you have fleas in the hotel »

Huge line for checkin - checkout was great. Took me forever to get to my room as there’s only one old elevator in some corner (took me 10min to even find that elevator). The WiFi connection was poor at best. Your staff were generally so busy with check-in that the bar was slow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We already ordered a company for parasite prevention and they checked the room thoroughly. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Heike Kleemann General Manager Ibis Hamburg Alster Centrum

Anonymous Families - 16/07/2018 AccorHotels certified review
« Nice stay, very good location, good breakfast, but a bit noisy room. »

Warm welcome by the reception. Room was clean, good and sufficiently big for a short-term stay. Breakfast was good and sufficient choices. The location is very good and very central, but the proximity to the rails causes some noise in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Gemma Couples - 05/07/2018 AccorHotels certified review
« One of the best hotels I've stayed in for Location, great service and comfort »

A fantastic stay in an ideal location. The staff were great and very friendly - especially the gentleman behind the bar, who treated us like VIPs our entire stay. The rooms were lovely and clean, and the breakfast buffet was brilliant. It was great to have quiet air con in the rooms, but it would have been nice to have TV's that allowed for subtitles in other languages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Karin H. Business - 29/01/2018 AccorHotels certified review
« goid »

1 day stay this time at the back hotel still very good but long way to the breakfast area?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O. Zimmermann

Danny S Friends getaway - 23/01/2018 TripAdvisor review
« Enjoyed it »

I thought this was a great location and a very comfortable and quiet hotel. Very nady for the central station as well so accessible to all parts of the city. The staff were friendly and the bathrooms clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (Danny S), We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

655arvika Business - 18/11/2017 TripAdvisor review
« poor ventilation »

The air condition system did not work and the room was very well heated, so I had a tropical experience in Hamburg in november, Otherwise the room was ok, 100 or more German tv channels (don´t you have any foreign guests?). I had a problem when at the check in: The price was not the same as I booked on accorhotels website.. They would not give me the 40 euro discount (used my reward points). I do not blame the hotel, it is accor hotel system that does not work properly!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (655arvika), Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Couples - 17/11/2017 TripAdvisor review
« Super location, super clean »

We stayed two nights - usual Ibis size room but really clean and quiet. Location excellent - 3 minute walk to main train station and 7 minute walk to ‘Lange Reihe’ with a selection of Restaurants to please anyone’s preference - italian, french, asian, german etc. Staff very pleasant and efficient - good selection at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Friends getaway - 16/11/2017 TripAdvisor review
« Service needs improvement »

The triple bedroom was ok and offered good value for money, though we missed a third toothbrush. mug.But the service needs to be improved. We were three ladies with suitcases and were given a room on the fifth floor while the elevator was not working. They could have told us during check-in that the elevator was out of order (and maybe could have offered to bring the suitcases upstairs or give us a room on the first floor). Moreover, we had booked a late check-out, but when we wanted to re-enter the room in the afternoon, our key cards did not work. At the reception, we were informed that the validity of the key cards is not extended automatically, but has to be arranged for manually. Why did they not tell us upfront that we need to pass by the reception during the day to fix this? Instead, we had already walked up all the way up to our room on the 5th floor to discover that we could not get in and had to go back to the reception. All these small, but quite annoying inconveniences make it that, suming up, we were not overly pleased with our stay at this hotel. Service would be much better if the personnel was just a little more attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (643hansg), thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Couples - 07/11/2017 TripAdvisor review
« Good position »

We stayed here in October when the weather was very warm - between 20 and 25 degrees. We were amazed to find out that there was no air conditioning in the room as it was "winter" according to the reception staff who were not able to help and the hotel was not prepared to put the air conditioning on again. This meant that it was unbearably hot at night (we had to have the window closed due to traffic noise) and we didn't sleep at all well. We have also complained to Accor Hotels and have not received any reply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (U4597VKjanets), Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Family - 30/10/2017 TripAdvisor review
« Nice trip »

The trip to Hamburg was very interesting, tourist points, culinary, shopping, museums, besides to know next town like Lubeck, city with edifications of the medieval time and great tourist points. I recommend everyone

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (afonsocarmeloc), Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, O. Zimmermann

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