Hotel - ibis Hamburg Alster Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

4.0/5 1,411 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 88.00 EUR Non member rate
From 83.60 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 987 reviews

Our guest reviews for ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,411 reviews
Erik Couples - 07/01/2019 AccorHotels certified review

Satisfied - Good experience, but at check-out Ibis could not receive payment by creditcard. I surgested to by bank from home afterwards - but this was not acceptet. So we had to empty our pockets from cash to pay. IBIS should be able to receive paymant by card as announced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to a technical problem, we could not accept card payments on departure We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Robert Couples - 03/01/2019 AccorHotels certified review
« Excellent stay »

Excellent room - very comfortable bed, great location, very good breakfast selection, efficient friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

E. Solo - 21/12/2018 AccorHotels certified review
« Enjoyable stay »

Very nice hotel, location and breakfast. Room was very nice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Judith Couples - 18/12/2018 AccorHotels certified review
« Perfect! »

My experience was perfect. No more to say.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Anonymous Couples - 14/12/2018 AccorHotels certified review
« Nicely located; staff should be smiling; insufficiently clean »

The staff at the front desk should be smiling, and should be instructed to greet the customer throughout the day. The corridors leading to the rooms are not clean. The shower rubber joints and the bathroom tiles in room 332 should be cleaned every day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we will do a training for the staff again regarding the friendliness and politeness and also for the housekeeping. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Nölle

Solo travel - 14/12/2018 TripAdvisor review
« Return to a great location »

This is my fifth time staying at this ibis and if location is important, this hotel is very close to the Hamburg HBF. Early morning runs along the Alster Lake is enjoyable even in December. Many runners and bikers. The staff is welcoming and very helpful. rooms are nice and standard ibis size.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Anonymous Families - 11/12/2018 AccorHotels certified review
« not as perfect as Ibis Alster has been trough the last 23 years....... »

1. did not feel us totally welcome - the receptionist was kind but "not to the eyes" - no empathy, extra smile, no information (may be she knew we had stayed several times before... For the first time we had to pay by arrival - it is ok concerning check-out but she could have told us this was new...... 2. the cleaning came suddenly into our room at 9.15 first day and just closed the door ( did not knock and gave no excuse) - the second day when we were leaving the same at 10'clock. Is not she receiving information when the guests has checked out???.......... 3. By checkout 2/12 I tried to tell the receptionist that the door to the shower in room 330 is not closing completely so the water is running out by showering and there is a smell of old moisture in the room. and there is loud noise from the toilet after rinse and you have to push the rinse-bottom several times. But I had the feeling the receptionist was only concentrating about if we had paid or not for our stay. 4. In general we did not feel us as welcome as we used to from no employees in the hotel except the young lady in the coffee bar saturday evening 1/12. 5. We did miss a 3. towel in the bathroom for the hands and better light - may be make-up mirror.......

Our hotel has responded to the review
Our hotel has responded to the review

dear guest, Thank you for choosing to stay at our hotel and thank you for taking the time to tell us about your impressions during your stay at our hotel. Your constructive criticism is very important to me and my team to meet the expectations and wishes of our guests and to constantly review our service quality. I am very sorry that your stay was not to your satisfaction. Please be assured that we take your valuable advice to heart and I was talking to the staff and taking all necessary steps to provide our guests with a friendly, attentive and smooth service in all areas. I would be very happy if you would give us another opportunity To convince you of the quality and hospitality of our hotel. Kind regards O. Zimmermann

Ole Families - 10/12/2018 AccorHotels certified review

Good stay. Though confused by the dor. Both i and other people on the floor had problems opening my door

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Heather Couples - 10/12/2018 AccorHotels certified review
« short stay, good stay »

Warm, friendly, helpful reception and other staff. Nice clean comfortable room. Great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

D. D. Couples - 08/12/2018 AccorHotels certified review
« It was ok. Great location but room description was misleading »

Room was described as having a river/lake view which may be technically correct but I believed this to mean we would be overlooking the river. In fact the hotel looks into another hotel opposite. It is a mistake in my view to create false expectations and when disappointed it affects the customer’s overall experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Couples - 08/12/2018 TripAdvisor review
« Friendly, clean, good location »

This was a one night stop and we were made very welcome by staff who were efficient, helpful and friendly. The room was good, comfortable and spotless. Breakfast was excellent. Location very handy for Haubtbahnhof.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Arshad H. Business - 05/12/2018 AccorHotels certified review
« Good »

Good and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Anonymous Couples - 03/12/2018 AccorHotels certified review
« Convenient »

Hotel room was ok. A little cold. Pillows weren't that comfortable for the price we paid. Street was a little loud at times. Water temperature was not consistent. Almost burnt myself.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Nölle

Gt Business - 26/11/2018 AccorHotels certified review
« Hamburg »

Comfortable hotel quite close to the central station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Anonymous Business - 26/11/2018 AccorHotels certified review

Nice!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards O. Zimmermann

Paul M. Friends - 25/11/2018 AccorHotels certified review
« Great experience. »

As usual with Ibis, everything worked well. Pleasant staff and excellent breakfasts.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. kind regards O. Zimmermann

Anonymous Business - 24/11/2018 AccorHotels certified review
« Top Lage »

War alles gut.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen O. Zimmermann

Jenny M. Couples - 23/11/2018 AccorHotels certified review
« Overnight stay »

Very well located hotel, near the station. Check in and check out were both pleasantly handled by the reception staff. The room was comfortable and clean as was the bathroom although a little overheated for my liking. We were able to open the window though. Breakfast was very basic and not particularly nice although the coffee was very good. I would stay here again if I wanted somewhere budget and central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Dieter K. Families - 20/11/2018 AccorHotels certified review
« As usual, we appreciated our stay in the Ibis Hamburg Alster Centrum for its excellent location and service. »

The hotel is extremely conveniently located within walking distance from Hamburg Hauptbahnhof, shopping area, Alster, restaurants, Museum and Theaters. We like the open space near the reception with bar, computers and printer.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Hermine Business - 14/11/2018 AccorHotels certified review
« Excellent »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 88.00 EUR Non member rate
From 83.60 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates