ibis Hamburg Alster Centrum Hotel 2 stars

TripAdvisor rating 4.0/5 1,448 reviews
ibis Hamburg Alster Centrum
See on a map
+ 15 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • 165 modern rooms

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099
hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Contact email

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :   S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :   U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Our accommodations

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 1 double bed + 1 single bed, new sleep-easy concept

  • Max. number of persons: ‌3
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 1 double bed (63 x 79 in [160 x 200 cm]), a sofa and a view of the river Alster

  • Max. number of persons: ‌3
  • Area: From 19
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

LE BAR

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100 m²

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,709 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,448 reviews

Nice property in a Nice area

Customer review rating 4.2/5

Denis Couples - 09/07/2019 AccorHotels certified review

centrally located, in a nice area, close to the lake, close to the train station lot of nice restaurants and cafe within 5-10 min walking distance. the Ibis is modern, clean perfect for a city break.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Good hotel

Customer review rating 4.2/5

Michael Business - 07/07/2019 AccorHotels certified review

Everything was fine except an air-conditioner. It was making noise only without any cooling ability.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Good location

Customer review rating 4.2/5

Anonymous Solo - 02/07/2019 AccorHotels certified review

Good location, near the central train station and the lake.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Good location, comfortable bed

TripAdvisor rating 4.0/5

Lesly H Couples - 25/06/2019 TripAdvisor review

Our room had side views to the lake. Compact standard Obis styles decor, excellent bed and good shower. Reasonable breakfast and short walk to the station. Good bar area with buzzing atmosphere. Quiet area right opposite the Stlantic Kempinski.

Good time in Hamburg

TripAdvisor rating 4.0/5

634sabineb Couples - 21/06/2019 TripAdvisor review

We stayed at the hotel in June 19 and it was good. The people there were very nice and helpful. The hotel is close is in the centre of Hamburg. It is easy to get there from the airport, just use the S-Bahn, right now it cost you €3.30 per person.

Satisfactory

Customer review rating 4.2/5

Anonymous Business - 15/06/2019 AccorHotels certified review

Air Conditioning not working and heat turned off. There were hot days and cold nights

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Very good in your well located professionally staffed hotel with a great breakfast

Customer review rating 4.2/5

D C. Couples - 14/06/2019 AccorHotels certified review

We found the location EXCELLENT and the staff, in reception was extremely helpful. We found the breakfast great and the position near the lake desirable.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Rude greeting on arrival - but good location

Customer review rating 4.2/5

Anonymous Couples - 12/06/2019 AccorHotels certified review

After a very bad start with reception I was glad of the location, happy with the room, quiet and cool during a hot, busy time in Hamburg.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Comfortable clean room and friendly helpful staff.

Customer review rating 4.2/5

Peter Business - 12/06/2019 AccorHotels certified review

Stayed for 8 nights to attend Rotary International Conference. The room was small but adequate and clean with an opening window which is always a benefit. The staff were friendly and always helpful. The breakfast was good with plenty of selections. The hotel is easy walking distance from the Hamburg main station and was a 30 minute walk from the convention centre. Overall an enjoyable experience.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Great location by the train station

Customer review rating 4.2/5

Nancy Couples - 12/06/2019 AccorHotels certified review

We really enjoyed our stay and the easy 5 minute walk to the train station. Having air conditioning made all the difference in our ability to sleep in the warm, humid weather. Extremely helpful front desk clerks too.

Dear guest We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

War ok

Customer review rating 4.2/5

Daniel Families - 09/06/2019 AccorHotels certified review

Kurztrip Hamburg

Lieber Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen O. Zimmermann

Ok

Customer review rating 4.2/5

Anonymous Business - 08/06/2019 AccorHotels certified review

It was ok. I liked the room, the breakfast, and the facilities in general.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely Susannne Delius

Lovely stay!!!

Customer review rating 4.2/5

Adriana Families - 03/06/2019 AccorHotels certified review

We love our stay!!! Very nice staff!!! Special thank to Tana (I'm not sure about her name, I'm sorry).

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with the lady. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Great location and value

Customer review rating 4.2/5

Rolf W. Business - 31/05/2019 AccorHotels certified review

I enjoyed the stay, typical IBIS style. There were two small things which can be improved. First, I asked for late check-out which was confirmed for 4pm and I was half naked in bed when the lady came into the room telling me it is check-out time around 12:30h. The second matter was the entrance to the parking. I pushed the button for reception and asked if I have to take a ticket and the answer was no and the first two days no problem but on my last night when I pressed the button the person in charge was very rude and said to me to take a ticket even though the machine was not working. For sure this can be improved.

Customer review rating 4.2/5

Anonymous Business - 26/05/2019 AccorHotels certified review

Too noisy, long way to the room

Dear Marlene B., Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Nicole Bahnsen Assistant to Manager

Very enjoyable overnight stay in excellent location and lovely view from room.

Customer review rating 4.2/5

Jeremy Couples - 26/05/2019 AccorHotels certified review

Location, room, bed, breakfast all excellent for the type of hotel. Liked the small lobby to the room which made for a quiet night.

Overnight stay

TripAdvisor rating 4.0/5

Nomad39425482322 Couples - 25/05/2019 TripAdvisor review

Only partial view of lake, but very well located for Alster and railway station, opposite the Atlantic Hotel. Very comfortable. Excellent breakfast. Room was well sound proofed with a small lobby. Ok for storing 2 cases.

Ok, but too noisy.

Customer review rating 4.2/5

Aki G. Business - 23/05/2019 AccorHotels certified review

Ok but the train lines were too noisy.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. please be informed that you can wish a room to the other side of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Perfekt location

Customer review rating 4.2/5

Birgitte U. Couples - 21/05/2019 AccorHotels certified review

Easy to find, location close to city center, as we prefer. Nice staff, small but Nice room, everything we need. Cosy bar area. The outside sitting area could be nicer. Even better if we could sit in garden.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Ok

Customer review rating 4.2/5

Anonymous Couples - 21/05/2019 AccorHotels certified review

The members of the staff that we had to do with during our stay were very friendly but were not well informed and competent. The cleaning personnel was very good.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in hamburg