Hotel - ibis Hamburg Alster Centrum
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Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

Holzdamm 4-12 + 16 
20099  HAMBURG
GERMANY

1,218 reviews
TripAdvisor Rating Based on 1,218 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • Crib on request
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 353 reviews

Our guest reviews for ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,218 reviews
AccorHotels certified review
Richard D. Families - 20/06/2017
« Nice stay in a good hotel. »

Was shocked when I turned up at 9pm that my rooms were cancelled due to arriving after 7pm, had to re-book them. Bit of luck the rooms had not been taken by anyone else.

AccorHotels certified review
Anonymous Couples - 20/06/2017
« On the positive side »

Could be improved if the air conditioning was more responsive

AccorHotels certified review
Anonymous Couples - 19/06/2017

Very bad TV, problems with the key-card in the elevator., to high price for a two star hotel.

TripAdvisor review
Business - 14/06/2017
« Conveniently located, roomy and comfortable »

Excellent Ibis hotel which is a short and equal distant walk away from Hamburg Central Station and the City centre. The hotel is larger than it looks, newly renovated to a very high standard and has a large bar and, best of all, extensive breakfast area. The staff are very accommodating, the range of food and drink is very good also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Customer (a1exse16), Thank you for taking the time to reply to our questionnaire following your stay at Ibis Hotel Hamburg Alster Centrum. Ibis Hotels establishments are dedicated to offering you the best possible service for your stays, and your opinion is very important to us. We are looking forward to welcoming you again soon at one of our hotels. Sincerely, Heike Kleemann Manager

AccorHotels certified review
Anonymous Business - 13/06/2017
« nothing worked »

When in Hamburg, I stay at the IBIS Alster - 2-5 times a year - for more than 16 years. We got a room in the 2nd house (502) - air conditioning did not work (properly), wifi was offline most of the time, at check-in the clerk removed the 1-free-drink coupon from the reservation, we paid in-full - but on check-out the night-clerk couldn't find the file (I had to present my visa receipt), .... and so on.

TripAdvisor review
Couples - 28/05/2017
« Aircondtion? »

The aircondition didn't work which ment that temperature in the room made it impossible to sleep. The A/C unit was running, but there was no cooling. If the window was left open the traffic noise was unbearable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (theboss618), thank you for taking the time to write to us following your stay at Ibis Hotel Hamburg Alster Centrum. I am sorry that our service and performance did not meet your expectations, and I would like to offer my sincerest apology. Ibis Hotels establishments are dedicated to offering you the best possible service for your stays and your opinion is very important to us. I hope to welcome you again soon at one of our Ibis hotels. Sincerely, Heike Kleemann General Manager

TripAdvisor review
Solo travel - 22/05/2017
« four day in Hamburg »

The location is outstanding, only five minute walk from the Hamburg-HBF (main train station) to ibis Hotel next to Outer Alster Lake. ibis hotel is across the street from the five-star, Hotel Atlantic Kempinski, so you are in good company. The newest landmark in Hamburg, the Elbphilarmonie concert hall, built in the historical area known as Speicherstadt. There was a 360-degree panoramic view of the city and harbor. “You have not seen Hamburg unless you have seen it from the Elbphilarmonie.” My only problem was with the internet connection. The connectivity was poor and even with the help of the Hotel Manager, the service did not improve.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (bill403), I thank you very much that you have taken the time after your stay at the Ibis Hotel Hamburg Alster Centrum to evaluate our hotel. Ibis Hotel establishments are dedicated to offering you the best possible service for your stays, and your opinion is very important to us. I will pass on your points about the internet connection to our product experts. We are looking forward to welcoming you again soon at one of our hotels. Sincerely Heike Kleemann Manager

TripAdvisor review
Family - 20/05/2017
« Location Location Location »

This was our second stay at this Ibis hotel. Being originally from Hamburg and knowing the city, I can't think of a safer and better location of a hotel in this price range. Across the street is the Aussen-Alster with a boat club bar/restaurant, within a 15 minute walk you're at the "Alex" at the Binnen-Alster. Rooms, breakfast and overall service are wonderful. One minor issue though: they still struggle with their free and paid WiFi service which can make your stay a real pain if you depend on it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (Martin E), I thank you very much that you have taken the time after your stay at the Ibis Hotel Hamburg Alster Centrum to evaluate our hotel. The Ibis Hotel establishments are dedicated to offer you for your stays an optimal service quality. Your opinion is for us, therefore, of great interest. I would be glad if you give future yet Accor hotels the chance to convince you of our products and service. With kind regards. Heike Kleemann director

TripAdvisor review
Family - 02/04/2017
« good but expensive »

I believe it was quite expensive relative to its quality. there is no fridge, the TV's audio system did not work. there was nobody to help with the luggage while there were about 6 stairs to reach the lift. I should not ask about internet connection. the receptionist is supposed to teach me how to connect. it was only one night so good in general. But I had stayed there before two and a half years ago and the service was much better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear mehrnoushm2017, thank you for taking the time to write to us following your stay at Ibis Hamburg Alster Centrum. I am sorry that our service and performance did not meet your expectations, and I would like to offer my sincerest apology. Ibis Hamburg Alster Centrum establishments are dedicated to offering you the best possible service for your stays and your opinion is very important to us. Thank you for your comments concerning the employee. The necessary measures are being taken to bring hotel performance to the level of quality defined in our Quality Charter. We hope to welcome you again soon at one of our Accorhotels Sincerely, Hasan Karadas General Manager.

TripAdvisor review
ueno18 Solo travel - 20/03/2017
« Nice location and nice hotel »

Perfectly located near the main train station with Metro, buses, regional and national train lines. Distance is easy by walk even with suitcases. The hotel is clean, nice room Ibis styled. Friendly and nice staff, i forgot something at the lounge and was returned by staff the next day. Not to be forgotten the hotel is about 10 minutes walk to major shopping area,

Our hotel has responded to the review
Our hotel has responded to the review

Dear ueno18, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasan Karadas hotel director

TripAdvisor review
rrdias Family - 01/03/2017
« Hamburg stay »

Very nice hotel, great location, near city center, and near the Main Train station, with a great breakfast, various fruits, bread, waffle machine, and the staff in very polite and friendly. A great stay in Hamburg.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (rrdias), we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hasan Karadas director

TripAdvisor review
Family - 28/02/2017
« Short trip to hamburg »

Hotel was convenient as only 5 minute walk from the railway station. Rooms were surprisingly large and well furnished. Only moan is they were too hot. Need more control over temperature. Breakfast was included in price, which was good (special deal). Only moan was slight lack of choice but not unusual for continental hotel. Early breakfast available from 4am but very limited. Staff were extremely pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (Richard s), I thank you very much that you have taken the time after your stay at the Ibis Hotel Hamburg Alster Centrum to evaluate our hotel. The Ibis Hotel establishments are dedicated to offer you for your stays an optimal service quality. Your opinion is for us, therefore, of great interest. I am sorry that our air conditioner did not meet your expectations, and I would like to offer my sincerest apology. We would be glad to welcome you soon again in our house. With kind regards Hasan Karadas director

TripAdvisor review
Friends getaway - 24/02/2017
« Everything was perfect »

For its category, an excellent choice. Friendly and helpful staff. 24 hour bar/cafe. Quiet rooms. Clean, spacious, well-equipped. Everything was perfect. We booked a room for two singles and were given essentially two rooms opened up together, with double beds - fantastic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (MOTononon), I thank you very much that you have taken the time after your stay at the Ibis Hotel Hamburg Alster Centrum to evaluate our hotel. The Ibis Hotel establishments are dedicated to offer you for your stays an optimal service quality. Your opinion is for us, therefore, of great interest. About your words of praise, we are delighted. Your satisfaction is our employees who work every day to offer an impeccable service, the best reward. We would be glad to welcome you soon again in our house. With kind regards. Hasan Karadas director

AccorHotels certified review
Anonymous Couples - 28/01/2017

Alles gut :-)

AccorHotels certified review
Anonymous Solo - 24/01/2017

clean,pleasant

TripAdvisor review
Business - 18/01/2017
« Central, clean and comfortable »

As regular guests at Ibis Alster, we appreciate the availability, central location, reasonable pricing, clean and clear localities, fresh breakfast arrangements, plus the professional and service-minded staff. The existence of a good garage is an asset. It is all good value for money - even more so if the lift (singular!) would work a bit swifter...

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (192leifs), thanks for your great feedback. We are very happy about your satisfaction. We hope to see you again soon. Best regards Hasan Karadas Hotel manager

TripAdvisor review
Couples - 02/01/2017
« Excellent location, welcoming staff »

We spent a couple of nights in this hotel, a six minute walk from Hamburg's train station and very close to the Alster. It has a nice feel, a kind of urban chic meets industrial grunge, in a nice way. The staff were lovely. The only slight downside is a certain amount of train noise in the early hours of the morning, which woke me up several times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guests (Oversetter), thank you for your great rating. We were very pleased. I very much regret that your room was too noisy. For your next stay we ask you to inform us, so that we can give you a quieter room. We hope to see you again soon. Best regards Hasan Karadas Hotel manager

AccorHotels certified review
Anonymous Friends - 15/12/2016

As expected

TripAdvisor review
Couples - 12/12/2016
« WINTER BREAK »

The Hotel is reasonably situated (about 8 minute walk) in relation to the Hamburg Main Station and it's excellent train/U Bahn services. I had booked a room described as a having a large room "looking out onto the Alster river" What I did not expect was a room looking out onto a side street with the only view of the "river" (lake!!) was by standing on tip toe and craning my neck to look down the side street to just glimpse the lake. Neither could the room be classed as "large". Upon complaining to reception we were offered, the next day, another "small" room one floor down, but four doors closer to the Lake, admittedly with a deeper window and not quite so much neck craning involved. I think this description is very misleading. The Breakfast each day was identical and lacked imagination.. We visited the Bar one night to use the "complimentary" drinks voucher we were given on checking in and were served by the two most anti-social ladies I have ever had the misfortune to come across in their capacity. The one who appeared to be the senior of the was abrupt and most rude and spoke to us as if we were in School, not 70+ year old adults.. Suffice to say we never graced that part of this establishment again. The Hotel is a two star (depends where you look) and should in my opinion remain so until the standard of basic service is improved. The only saving grace of the 6 night stay was that the housekeeping standard was superb every day and the staff doing these duties were friendly, very pleasant and very efficient. I have stayed in many Accor Hotels throughout Europe and this currently rates as the bottom of my list

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (389DavidC), thank you for taking the time to evaluate us. Your disappointment and annoyance at the incidents you have described can I very well understand. Our main concern is to offer our guests the best service in all areas of the hotel. This did not succeed us during your stay and we are very sorry. I'm sorry your room did not meet your expectations. Our rooms, where you pay an extra charge of € 10,00 per night more are larger and by an additional couch more comfortable. In addition, these have a slanted view to the “Alster”. I regret that the breakfast buffet did not meet the expectations. I can say that we have a large and substantial breakfast buffet, with various products and as a special our wafflelstation. Many thanks for the note regarding the staff at the hotel bar. I would like to apologize for that. Of course you are right, that the behavior is not in order. Please be assured that this is not our standard and has already searched the personal talk. We would be delighted to have a second chance and hope to welcome you again soon in our hotel. Sincerely Hasan Karadas Hotel manager

TripAdvisor review
Business - 28/11/2016
« I think that I'm starting to become adicted to Ibis brand :-) »

It's the 4th Ibis hotel that I'm visiting in Europe. As always, the decoration that I like so much is reflected at Ibis Hamburg as well. Not sure if the location is at the center but in 10 min walk we arrive to the Christmas markets easily. It is less then 5 min walk from the train station which is great. The breakfast is very good and even better then other Ibis hotels which I've visited. I definitely will visit again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Hope to see you soon. Sincerely, Hasan Karadas director

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