Hotel - ibis Hamburg Alster Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

4.0/5 1,347 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WiFi in your room
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 486 reviews

Our guest reviews for ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,347 reviews
Gemma Couples - 05/07/2018 AccorHotels certified review
« One of the best hotels I've stayed in for Location, great service and comfort »

A fantastic stay in an ideal location. The staff were great and very friendly - especially the gentleman behind the bar, who treated us like VIPs our entire stay. The rooms were lovely and clean, and the breakfast buffet was brilliant. It was great to have quiet air con in the rooms, but it would have been nice to have TV's that allowed for subtitles in other languages

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Karin H. Business - 29/01/2018 AccorHotels certified review
« goid »

1 day stay this time at the back hotel still very good but long way to the breakfast area?!

Our hotel has responded to the review
Our hotel has responded to the review

Dear K., We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O. Zimmermann

Danny S Friends getaway - 23/01/2018 TripAdvisor review
« Enjoyed it »

I thought this was a great location and a very comfortable and quiet hotel. Very nady for the central station as well so accessible to all parts of the city. The staff were friendly and the bathrooms clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest (Danny S), We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

655arvika Business - 18/11/2017 TripAdvisor review
« poor ventilation »

The air condition system did not work and the room was very well heated, so I had a tropical experience in Hamburg in november, Otherwise the room was ok, 100 or more German tv channels (don´t you have any foreign guests?). I had a problem when at the check in: The price was not the same as I booked on accorhotels website.. They would not give me the 40 euro discount (used my reward points). I do not blame the hotel, it is accor hotel system that does not work properly!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (655arvika), Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Couples - 17/11/2017 TripAdvisor review
« Super location, super clean »

We stayed two nights - usual Ibis size room but really clean and quiet. Location excellent - 3 minute walk to main train station and 7 minute walk to ‘Lange Reihe’ with a selection of Restaurants to please anyone’s preference - italian, french, asian, german etc. Staff very pleasant and efficient - good selection at breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roberto, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Friends getaway - 16/11/2017 TripAdvisor review
« Service needs improvement »

The triple bedroom was ok and offered good value for money, though we missed a third toothbrush. mug.But the service needs to be improved. We were three ladies with suitcases and were given a room on the fifth floor while the elevator was not working. They could have told us during check-in that the elevator was out of order (and maybe could have offered to bring the suitcases upstairs or give us a room on the first floor). Moreover, we had booked a late check-out, but when we wanted to re-enter the room in the afternoon, our key cards did not work. At the reception, we were informed that the validity of the key cards is not extended automatically, but has to be arranged for manually. Why did they not tell us upfront that we need to pass by the reception during the day to fix this? Instead, we had already walked up all the way up to our room on the 5th floor to discover that we could not get in and had to go back to the reception. All these small, but quite annoying inconveniences make it that, suming up, we were not overly pleased with our stay at this hotel. Service would be much better if the personnel was just a little more attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (643hansg), thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Couples - 07/11/2017 TripAdvisor review
« Good position »

We stayed here in October when the weather was very warm - between 20 and 25 degrees. We were amazed to find out that there was no air conditioning in the room as it was "winter" according to the reception staff who were not able to help and the hotel was not prepared to put the air conditioning on again. This meant that it was unbearably hot at night (we had to have the window closed due to traffic noise) and we didn't sleep at all well. We have also complained to Accor Hotels and have not received any reply.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (U4597VKjanets), Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Family - 30/10/2017 TripAdvisor review
« Nice trip »

The trip to Hamburg was very interesting, tourist points, culinary, shopping, museums, besides to know next town like Lubeck, city with edifications of the medieval time and great tourist points. I recommend everyone

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (afonsocarmeloc), Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, O. Zimmermann

Anonymous Solo - 24/10/2017 AccorHotels certified review
« Good. Welcoming organised staff, excellent breakfast, nice public areas. »

Staff in all areas were welcoming and helpful. A minor confusion on my coffee order was handled exceptionally well, with resolution that went beyond what I expected and in a friendly manner. Also a member of staff who was clearly leaving to go home, still spotted I was looking for something and stopped to ask me and then show me where I could find it. Breakfast is always very good. I had the impression the hotel heating was set for seasonally normal temperatures, and thus a bit too high, given the unusually warm weather.

Our hotel has responded to the review
Our hotel has responded to the review

Dear B., We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O. Zimmermann

Family - 22/10/2017 TripAdvisor review
« Good location »

We had one of The Alster view Rooms. It was with new interior, spatious, clean and nice :-) But be aware that no room has direct Alster view - it’s from the side. The location is nice. Staff is nothing special, the will help you if you ask, but didn’t feel that they were really nice and warm. But cleaning staff is thorough. Breakfast is good - but little details could make it better. Fx the juicepressing situation - it’s not fit for hotel use, use electrical like other ibis hotels. The heat during the night from the automatic airsystem was too hot, I hope they will fix that. Heard more guests talk about that. Little details could make it better. But would defenitly stay again:-) or recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest (111Guest111-11), Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Solo travel - 19/10/2017 TripAdvisor review
« Room far too hot »

Positives: excellent location; 5 minute walk to Hauptbahnof Hamburg. Negatives: problem with air con only blowing out warm air had to open window over train tracks. Rude receptionist was no help and given room by the lift (hotel not full) and the room was very tired with marks on the carpet. Checked out two days early and, in fairness, given a refund.

Jørgen H Friends getaway - 18/10/2017 TripAdvisor review
« Nice Hotel close to everything »

Value for money, parking in celler is very good, and its a fair price. Good locaition - close to everything. Many people want to take breakfast at the same time saturday - thats crowded and you shall wait for more bread etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest Ellipsenbowler, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Family - 06/10/2017 TripAdvisor review
« weekend break »

the hotel was very good in nearly all aspects the only problem was that the rooms were very hot, we could not put the air con on has it had been set to winter mode. breakfast was very nice and the staff very friendly, service at the bar was very good. all in all an enjoyable time was had.

Our hotel has responded to the review
Our hotel has responded to the review

Dear midgemiller, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, O. Zimmermann

Anonymous Solo - 07/09/2017 AccorHotels certified review

My credit card is charged 60 euros apart from the room rate ,on 28th of August.This amount is put on hold and until today. I request the hotel to release this amount and inform the bank about it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENIZ Y., We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

B D. Families - 02/09/2017 AccorHotels certified review
« great service everytime »

The place is in an excellent location, very comfortable and cleab beds, so overall it is great.

Anonymous Solo - 16/08/2017 AccorHotels certified review
« Great »

Good, except wifi kept stopping.

John. A. C. Solo - 31/07/2017 AccorHotels certified review
« ibis hamburg »

Good facility but surprised at late check out charge, made without notice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kurt Friends - 24/07/2017 AccorHotels certified review
« Ibis Hamburg Alster is good value for money »

Excellent location, helpful staff, clean rooms etc, good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KURT N., We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Richard D. Families - 20/06/2017 AccorHotels certified review
« Nice stay in a good hotel. »

Was shocked when I turned up at 9pm that my rooms were cancelled due to arriving after 7pm, had to re-book them. Bit of luck the rooms had not been taken by anyone else.

Anonymous Couples - 20/06/2017 AccorHotels certified review
« On the positive side »

Could be improved if the air conditioning was more responsive

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