Hotel - ibis Hamburg Alster Centrum
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Hamburg Alster Centrum Hotel

4.0/5 1,393 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Accessible bathroom
  • pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)

Business services

  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

  • 165 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 2 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • WIFI in your room
    • RJ 11 outlet
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 780 reviews

Our guest reviews for ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,393 reviews
Hermine Business - 14/11/2018 AccorHotels certified review
« Excellent »

Wonderful

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Sara H. Friends - 13/11/2018 AccorHotels certified review
« Fabulous »

The staff was very friendly. Check in was quick and easy and the room was very clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Stephen A. Couples - 06/11/2018 AccorHotels certified review
« Wonderful Hotel »

Everything was great....the room, the breakfast, the ambience, the location

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, we very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Gus G. Friends - 04/11/2018 AccorHotels certified review
« Fantastic hotel in a fantastic location »

We arrive at this hotel mid afternoon to check in. This was extremely quick and told all the essentials for out stay. The room was a good size and was nice to have a separate door area for clothing with the rail. Having two chairs in the room was perfect to sit and chill in our room. The beds were sink in confortable and we had a fantastic nights sleep. Breakfast was great offering continental including all meats, cheeses, bread, fruit salad and yogurts. It was lovely. The coffee including cappuccinos and lattes were amazing and really made our stay. We used for bar which was a reasonable price for a hotel and a nice setting. Thanks for a great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Ian M. Business - 27/10/2018 AccorHotels certified review
« Pleasant »

Fine, check, room, breakfast all good

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for the great comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Anonymous Solo - 24/10/2018 AccorHotels certified review
« Excellent staff and facilities »

Check in friendly and helpful. Breakfast excellent and well organised. Bar service very good. One evening I walked in and the bar staff, being used to order, got it in progress at the same time as preparing other customers' drinks - very efficient, I thought. On breakfast, I noticed a change from previous visits. Trays are back and can be put on a trolley. This works well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your great comments. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Ulli Business - 15/10/2018 AccorHotels certified review
« basic, but very nice hotel in very good location »

Above average, and my average with IBIS hotels is quite "high".

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, thank you for the comments on your stay in our house. We hope to welcome you again soon as possible. Sincerely O. Zimmermann

Km Families - 11/10/2018 AccorHotels certified review
« Good location and breakfast but rooms too hot »

The hotel was clean and conveniently located to the center of Hamburg. The breakfast selection was also excellent. However, the rooms were far too hot, even in October. We stayed for two nights, at the beginning of our break and at the end, so we had a different room on each occasion. Both were so hot that we didn't sleep well. The aircon doesn't appear to be very effective and the noise from the trains means that opening the window is also a problem. If the aircon was resolved I would stay again, but otherwise sadly not.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I would like to express my apologies that our semi-automatic air conditioning has not promised you. This is centrally controlled in our house and can not be individually regulated for each room. When the outside temperature drops below 16 ° Celsius, it is heated and when the temperature rises above 22 ° Celsius, it is cooled. Between these two temperatures, the system turns off and they feel no activity. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Anonymous Business - 11/10/2018 AccorHotels certified review

Hotel staff seemed disinterested, blasé, and lacked customer service skills. The hotel was uncomfortably hot making it impossible to sleep. When this was raised with reception they were very dismissive. The breakfast food and crockery was not replenished in a timely manner, and frequently we had to ask for cups or eggs etc. Again, staff did not appear to care. All of the staff looked very unhappy to work there. Very disappointing visit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for choosing to stay at our Hotel and thank you for taking the time to tell us about your impressions during your stay in our house. Your constructive criticism is very important to me and my team to meet the expectations and wishes of our guests and to constantly review our service quality. I am very sorry that your stay was not to your satisfaction. Please be assured that we take your valuable advice to heart and I was talking to the staff and taking all necessary steps to provide our guests with a friendly, attentive and smooth service in all areas. I would be very happy if you gave us another opportunity To convince you of the quality and hospitality of our hotel. With kind regards O. Zimmermann

Matt Business - 03/10/2018 AccorHotels certified review
« Disappointed by front desk staff »

I have a couple of issues with my stay. First I put clothes in for washing/ dry cleaning. When they were not returned to me I checked 3 days later and found they had not even been picked up. This caused me great inconvenience as I was counting on them being washed. The person on the front desk did not apologise and made a very small attempt to rectify the situation. Secondly I don't believe the air conditioning in my room 335 was working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Nölle

Tal Couples - 03/10/2018 AccorHotels certified review
« The room was too hot and that influenced all of our experience unfortunately »

While the room was beautiful and the service was good, the room was too hot, and the air-condition didn't work. The solution we were given was to open the windows, but there was noise from outside. That made the stay in the room at points unbearable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Nölle

Anonymous Families - 02/10/2018 AccorHotels certified review
« good! »

without any problems

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, S. Nölle

Couples - 27/09/2018 TripAdvisor review
« Excellent weekend »

This is a great hotel. Friendly and professional staff. Excellent location, close to the station and town. Could get an early check in which worked well with my early flight. I would recommend staying here

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest Thank you for choosing to stay at our Hotel and thank you for taking the time to tell us about your impressions during your stay in our house. Your described impressions are very important to us. Thanks to the helpful hints of our guests, we are able to continuously improve the services and services we offer and to constantly check our quality. I was very happy about your positive feedback. Of course, I will gladly pass on your feedback to the employees concerned, which contributes to motivation in our daily work. I hope to welcome you back soon. With kind regards O. Zimmermann

W. P. Couples - 23/09/2018 AccorHotels certified review
« a "mixed stay" »

The hotel is conveniently placed close to the city center, the central station and the "Alster lake", for cars there is a garage for acceptable 13 Euros a night, the staff is friendly, so all fine here. However, enjoying an outside hot Summer day of 30 degrees the centrally controlled aircondition in the room was not in operation, so it was extremely hot inside. The window could be opened, but then it was extremely noisy because trains are running by very close to the back side of the hotel. After strong complaints the aircondition was at last running the next day. Hamburg was great to see, but the hotel left "mixed feelings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Mark Couples - 18/09/2018 AccorHotels certified review
« A sleepless night in an airless sarcophagus »

If the main purpose of a hotel room is to provide a place to sleep, this one failed completely in its existential role. The room, incredibly small, had no operational ventilation system and the windows, if opened, let in all the noise of the trains and construction that were non-stop all night. The tiny room did not even have night tables on both sides of the bed and a single flat pillow was provided per person. Towels were basic, soap was a hanging squeeze bottle, After more than 20 years of staying in Accor hotels (Ibis, Ibis Budget, Mercure and Sofitel) across Europe, this one fails miserably in maintaining the Accor standards and, with other similarly (over) priced options near by (even other choices in the Accor stable), this property represents ZERO value. Location was central, breakfast was standard fare, parking (for a fee) convenient but I will never be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for taking the time to inform us about the experiences during your stay at our hotel Ibis Hamburg Alster Centrum. I am referring to your stay. Your disappointment and frustration with the described incidents I can understand very well. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please be informed that the garage is a public garage. The price is normally € 29.00 per day. Our guests pay only 13,00 € per day. Dear guest, we would be very pleased if you would give us further opportunity to convince you of the quality and hospitality of our hotel. Thanks for your effort. Sincerely O. Zimmermann

Alex Solo - 09/09/2018 AccorHotels certified review
« Extremely expensive for very poor hotel »

The AC did not work so room was very hot. Window did not open properly so air could not get into the room. €200/night for the Ibis is a rip off but I had no choice as hotel prices were very high in Hamburg that night. There were flies on their cheese and meat at breakfast, disgusting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Christopher O. Business - 07/09/2018 AccorHotels certified review
« Highly efficient and extremely courteous »

Great stay helped with parking, luggage storage and address on invoice with polite attitude.

M Solo - 06/09/2018 AccorHotels certified review
« Hamburg »

It was good but the AC wasn’t work fine.

Our hotel has responded to the review
Our hotel has responded to the review

Lieber Gast, vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen O. Zimmermann

Teresa Business - 05/09/2018 AccorHotels certified review
« Very nice stay! »

Comfortable room, good location, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Mohammad G. M. Business - 03/09/2018 AccorHotels certified review
« 2days in the nice city »

The room was small, and also the bathroom. Clean but somehow needs renovation. Breakfast is good, but missing bakery varieties and cheese varieties as well. No tea.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

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