ibis Hamburg Alster Centrum Hotel 2 stars

TripAdvisor rating 4.0/5 1,421 reviews
ibis Hamburg Alster Centrum
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Hotel extras

  • 165 modern rooms

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099
hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Contact email

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :   S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :   U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Our accommodations

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: x2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: x2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 1 double bed + 1 single bed, new sleep-easy concept

  • Max. number of persons: x3
  • Area: From 18
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Room with 1 double bed (63 x 79 in [160 x 200 cm]), a sofa and a view of the river Alster

  • Max. number of persons: x3
  • Area: From 19
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

LE BAR

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100 m²

  • Maximum capacity: 80 people

Find out more
ibis Hamburg Alster Centrum Meeting Room

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,295 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,421 reviews

Room had everything needed, comfortable good bed, bathroom enough space to put towels and cosmetics, especially bathroom I found very well designed.

Customer review rating 4.2/5

R. Solo - 13/04/2019 AccorHotels certified review

Would stay in this hotel again. Hotel staff helpful.

nice hotel

Customer review rating 4.2/5

Sebastian Business - 10/04/2019 AccorHotels certified review

nice hotel. Great location. Very friendly staff. The hotel was really very nice Good modern design. I really recommend this hotel.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Terrible

Customer review rating 4.2/5

Ny N. Friends - 08/04/2019 AccorHotels certified review

Terrible smell in the room. Noisy.

Dear guest, Thank you for choosing to stay at our ibis Hotel and thank you for taking the time to tell us about your impressions during your stay in our house. Your constructive criticism is very important to me and my team to meet the expectations and wishes of our guests and to constantly review our service quality. I am very sorry that your stay was not to your satisfaction. I would be very happy if you gave us another opportunity To convince you of the quality and hospitality of our hotel. Kind regards O. Zimmermann

Great, simple experience

Customer review rating 4.2/5

Nate Couples - 07/04/2019 AccorHotels certified review

Rooms were clean, staff was nice, location great

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

non recommend

Customer review rating 4.2/5

Danny Business - 03/04/2019 AccorHotels certified review

good location But elevator was wrong when I stayed Too big noise from train Small room The bed unconfortable

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely O. Zimmermann

Classic hotel in great location

Customer review rating 4.2/5

Gary Solo - 28/03/2019 AccorHotels certified review

Better than expected!

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

alles okay

Customer review rating 4.2/5

Holger Business - 28/03/2019 AccorHotels certified review

alles okay

Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, uns Ihre Meinung zu Ihrem Aufenthalt bei uns mitzuteilen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen! Mit freundlichen Grüßen O. Zimmermann

Ibis Hamburg Alster

Customer review rating 4.2/5

Anonymous Business - 20/03/2019 AccorHotels certified review

Good location, F&B service : good, Hotel- serv: medium level

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

Great location

Customer review rating 4.2/5

Lorenz Friends - 16/03/2019 AccorHotels certified review

Nice quiet room with view of the Alster Gutschein was unexpected and nice surprise Breakfast was great

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Good accommodation within 7-8 minutes walk from Hamburg Hauptbahnhof

Customer review rating 4.2/5

Brian Couples - 15/03/2019 AccorHotels certified review

Good variety for breakfast. Comfortable room though not that much space for clothes etc.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Mr E.

Customer review rating 4.2/5

Steven E. Families - 14/03/2019 AccorHotels certified review

Very friendly efficient reception staff. I loved how when we arrived before lunch on our first day to drop off our luggage they were so helpful. As I’m a regular ibis customer we were allowed to head straight up to our room with no hassle. First class service, great facilities in a first class location

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Enjoyable weekend

Customer review rating 4.2/5

Niels B. Couples - 04/03/2019 AccorHotels certified review

Friendly and hospitable staff.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

We had to fight for a room that was less bad than the one we got

Customer review rating 4.2/5

Edward J. Couples - 04/03/2019 AccorHotels certified review

The welcome at the reception was extremely awkward. We arrived around 5pm Both of the girls at the Check-in counter had a passive-aggressive attitude that was unbearable. We received a room on the lowest floor facing the back with a train line. After a few minutes in the room we decided that with my wife being pregnant and having a light sleep this wouldn’t work. So she went down to request a quieter room. The two ladies were not only very condescending about the room change. They also made us bring all our luggage downstairs again before we got the key. This was not only humiliating but also very tiring because my wife is pregnant an cannot carry heavy stuff. It was a try outside of the booking.com world but it didn’t play out well for us. This e perimeter at the reception really made me reconsider my brand choice. We will probably not choose ibis again because of that. It seems like it is too difficult on Germany to find at least semi-friendly staff that is qualified enough..

Dear Guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures and talk to the both girls at the reception. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Oleg Gomberg.

It was nice

Customer review rating 4.2/5

A. Families - 04/03/2019 AccorHotels certified review

Genarally ıt was good, big room. Good breakfast

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

IBIS Hamurg Alster Centrum

Customer review rating 4.2/5

Maria D. Friends - 27/02/2019 AccorHotels certified review

location /excelent, staff/ frendly, HTL very clean.

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely O. Zimmermann

Nice but very warm and noisy

Customer review rating 4.2/5

Anonymous Families - 18/02/2019 AccorHotels certified review

The staff is very very nice! The hotel is modern and clean. We had a room facing the railroad and due to the afternoon sun warming up the room, we had to have the windows open all night to be able to sleep from the heat. But with the windows open, the loud noise from the railroad kept us awake instead. Overall the stay was nice, the hotels location is amazing and the staff was very nice to us and our little dog.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards O. Zimmermann

same standard as ibis ! comfortable with sufficient facilities in good location!

Customer review rating 4.2/5

Behzad Couples - 13/02/2019 AccorHotels certified review

everything was as expected but after a long trip and arriving at the hotel in the morning, an early check in (at around 9 am) was extraordinary for us ! Air-condition system did not work in our room (it was cold), but when we informed reception about the problem, he gave us an electric heating with no hesitation and then everything was fine in the room!

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely O. Zimmermann

One awful bad surprise

Customer review rating 4.2/5

Annegreth N. Solo - 12/02/2019 AccorHotels certified review

I was very upset about the choice of coffee machine you have made for your bar. I ordered a cappuccino and paid EUR 2.90 for it. It was not a cappuccino at all. It was a sour coffee (bad beans) combined with a very thin layer of something that was not even foam. The taste was disgusting and I told the lady that it was not drinkable. Instead of giving me my money back, she insisted on giving another cup as if that would make a difference with a bad machine! I am really upset about this poor choice by IBIS management just to improve your bottom line. That is greed - to serve cheap, bad coffee and still take the high price for it. We used to be able to rely on decent quality by Ibis although not 5-star, of course. The Panini sandwich was the same. Just a pile of warm pressed stuff. No crisp, nice sandwich. What do you really think that you are improving. Do you think you can keep customers this way? It will never cease to amaze me how some bureaucrat bean counters behind a desk think they can "improve" a hotel's or chain's bottom line by making such poor choices. They should all be punished by being forced to drink a cup of this "cappuccino" once an hour for the rest of their lives! I am definitely glad that I had not booked breakfast at this hotel which my husband and I normally do when we stay at Ibis.

Dear guest, Thank you for taking the time to tell us about your experience at the ibis Hamburg Alster Centrum. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, S. Nölle

Good short stay in fantastic location

Customer review rating 4.2/5

Boris Business - 07/02/2019 AccorHotels certified review

During a business trip I have stayed one night at this hotel, which is located right next to the infamous hotel atlantic. The location to reach transport and my meetings was perfect, safe and comfortable. Room was small but had everything needed for a business trip overnight experience. Clean rooms and friendly staff. Thank you

Dear guest, We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. kind regards O. Zimmermann

Nice room, pretty clean, good breakfast

Customer review rating 4.2/5

Anonymous Business - 01/02/2019 AccorHotels certified review

The room was nice, but it was very loud, when doors where slamming or someone was on the same floor walking or talking. I even closed the additional door between room-door and the real room, where the bed was located, but this did not help. Therefore I was not able to sleep very well. The room itself was nice, it was clean and big enough for staying there. The bed was nice, too. The options for breakfast were very great. If there hadn't been the problem with the noises, I would rated my experience with 9/10.

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Kind regards O. Zimmermann
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