ibis Hamburg Alster Centrum Hotel 2 stars

TripAdvisor rating 4.0/5 1,476 reviews
ibis Hamburg Alster Centrum
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Hotel extras

  • 165 modern rooms

  • 5-minute walk to the main train station

  • Directly on the River Alster

  • Right in the center

  • 24-hour reception desk

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 bar(s)
Business services
  • 4 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

ibis Hamburg Alster Centrum

Holzdamm 4-12 + 16
20099
hamburg
germany

Tel: +4940248290

Fax: (+49)40/24829999

Contact email

Check-in from 15h00

Check out up to 12h00

  • S1, S21, S3 :   S1, S21, S3 HAUPTBAHNHOF

  • U1, U2, U3 :   U1, U2, U3 HAUPTBAHNHOF

  • By plane

    BREMEN At 120km / 75 miles

  • By plane

    HAMBURG FUHLSBUETTEL At 12km / 7.46 miles

  • By plane

    HANNOVER At 130km / 81.25 miles

  • By car

    HORN At 10km / 6.25 miles

  • By car

    OTHMARSCHEN At 24km / 15 miles

  • By car

    VEDDEL At 18km / 11.25 miles

  • By train

    DAMMTOR At 3km / 1.88 miles

  • By train

    HAUPTBAHNHOF At 0.5km / 0.31 miles

GPS :53.556984, 10.004152

Our accommodations

For your own personal wellbeing, all 165 rooms have individually adjustable air conditioning. Soundproofing and innovative beds will ensure you enjoy a relaxing, restful night's sleep. With free WIFI and TV with a wide range of Sky channels.

Room with 1 double bed (63x79 inches [160x200 cm]), new sleep-easy concept

  • Max. number of persons: 2
  • Area: A partir de 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 2 single beds equipped with the new bedding

  • Max. number of persons: 2
  • Area: A partir de 16
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 1 double bed + 1 single bed, new sleep-easy concept

  • Max. number of persons: 3
  • Area: A partir de 18
  • Wireless internet in your room
  • Satellite/cable colour TV

Room with 1 double bed (63 x 79 in [160 x 200 cm]), a sofa and a view of the river Alster

  • Max. number of persons: 3
  • Area: A partir de 19
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

LE BAR

Photo non contractuelle / Strictly non binding

Our bar is always there for you: Every day, we serve round-the-clock beverages and refreshments, hot drinks and tasty food. Crispy paninis are available in five delicious versions, and can also be taken away! Live sporting events are shown on Sky.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 4

  • Maximum size: 100

  • Maximum capacity: 80 people

Find out more

Our guest reviews for
ibis Hamburg Alster Centrum

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

2,147 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,476 reviews

Very clean & helpful front desk.

Customer review rating 4.2/5

David J. Couples - 08/10/2019 AccorHotels review

We really enjoyed our stay. Just a two minute walk to the lake and a 10 minute walk to the train station. The art museum is just around the corner.

very basic and badly trained staff

Customer review rating 4.2/5

Anonymous Solo - 01/10/2019 AccorHotels review

I had booked via expedia for two days. As I needed to stay longer I called the hotel directly to extend my stay. When I checked in the staff was very rude as she now "had to work twice" for me. I almost left. I asked for an iron and was told I can just pick it up. No offer to bring it to the room or question if I needed any assistance. I work in tourism and your staff (overworked and underpaid I am sure) needs training. I can forgive basic rooms and hard matrasses and a limited snack bar - however it is sad when not one person tries to make you feel welcome.

Customer review rating 4.2/5

Anonymous Business - 01/10/2019 AccorHotels review

A pleasant stay in a quiet hotel and careful/helpful employees

The facilities were clean and well found with attentive staff and an excellent breakfast in central location.

Customer review rating 4.2/5

Bob L. Couples - 01/10/2019 AccorHotels review

Good -- see above.

Nice, centrally located hotel in Hamburg

Customer review rating 4.2/5

Paul W. Business - 29/09/2019 AccorHotels review

My wife and I enjoyed staying at the ibis Hamburg Alster Centrum this month. We stayed for several days, and I returned twice for additional stays. We found the staff very helpful, the rooms very clean and comfortable, and the breakfast well stocked.

Great location between the station and lake

Customer review rating 4.2/5

Stephen W. Couples - 26/09/2019 AccorHotels review

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Good situation.

Customer review rating 4.2/5

Brigid Couples - 25/09/2019 AccorHotels review

Paid extra for view of lake - had to lean out of window and look left to glimpse it. Shower floods the bathroom; asked reception to deal with it but they couldn't although they asked maintenance to look at it. Decor was trendy a few years ago but is very dated. Staff were polite and breakfast was good. Good situation.

Ideal location

TripAdvisor rating 4.0/5

Stephen W Couples - 23/09/2019 TripAdvisor review

Conveniently situated for Hauptbahnhof, Alster Lake and city centre; an ideal base from which to explore the city. Good breakfast choices including eggs and bacon. Would recommend this hotel and stay here again.

Nobody spoke french there.

Customer review rating 4.2/5

Anonymous Couples - 20/09/2019 AccorHotels review

But GroupAccor wasn't it a french company? Guys at the rezeption was very unfriendly.

MD

Customer review rating 4.2/5

Bernhard Z. Business - 17/09/2019 AccorHotels review

Very professional, friendly and helpful staff. Too bad the hotel uses liquid soap instead of bars

Hamburg for a short break

Customer review rating 4.2/5

Valmy O. Couples - 16/09/2019 AccorHotels review

Hotel was clean and staff was very helpful and welcoming. Check-in and check-out were fast. Another good point was the parking space in the hotel and easy access to the reception area. The location is very convenient for exploring the many interesting points of Hamburg. The welcome drink for Accor members was a nice touch.

Business visit to Hamburg

Customer review rating 4.2/5

Dickson Business - 15/09/2019 AccorHotels review

Great location for accessing the train station and the U bahn, and the Alsterpark lake. A real home away from home

Hamburg on a short break

TripAdvisor rating 4.0/5

valmyartus Couples - 12/09/2019 TripAdvisor review

Ibis standard as expected, clean, functional and convenient for all the main interesting sites in Hamburg. Breakfast service can be a little overwhelming depending on the number of guests arriving at the same time. Staff is friendly and the welcome drink for Accor members was a fine touch. Also a major plus was the air conditioning system that actually works.

Could be better

Customer review rating 4.2/5

David N. Friends - 11/09/2019 AccorHotels review

Good location and clean rooms, staff very friendly and welcoming. Rooms need more clothes hanging space and tea/coffee making facilities. The bar was under staffed and we waited too long to be served while the bar person was preparing food.

A very pleasant stay!

Customer review rating 4.2/5

Erik N. Business - 11/09/2019 AccorHotels review

Very nice accommodation, bright and clean rooms and very friendly staff.

A good place to stay and relax

Customer review rating 4.2/5

Joan M. Business - 10/09/2019 AccorHotels review

Moden, clean, quiet and with a very comfortable bed, very convenient location next the main train station

Clean, comfortable, centrally located

Customer review rating 4.2/5

Anonymous Solo - 09/09/2019 AccorHotels review

Value for money

Good value for price in a central location of Hamburg

Customer review rating 4.2/5

Anonymous Business - 08/09/2019 AccorHotels review

Very convenient location close to Hamburg central station. The room perhaps a bit small and the proximity to the train tracks meant that you couldn't really have the windows open. But nice breakfast and everything well kept and clean.

Customer review rating 4.2/5

Ricardo P. Solo - 05/09/2019 AccorHotels review

My experience staying at IBIS Alster Hotel was good, despite I can clearly see the reduction of the staff (reception and breakfast room) compared to previous years. I think it is a great plus to have receptionists like Miss Töfti who manages all the tasks alone ( at least the times I saw her) giving a kind and professional service. My best regards and thanks to her. Not forgetting Herr. Peter the night receptionist whom I met many years ago for the first time.

Dear guest We very much appreciate your comments regarding your stay at the ibis Hamburg Alster Centrum. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. kind regards O. Zimmermann

Slept well in a comfy Room and bed

Customer review rating 4.2/5

Anonymous Friends - 03/09/2019 AccorHotels review

Staff were friendly hotel was clean rooms very big and clean nice comfy bed and warm shower ( apart from the Saturday morning no hot water )

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