Ibis Marseille Centre Gare Saint Charles Hotel 3 stars

TripAdvisor rating 4.0/5 1,792 reviews
Ibis Marseille Centre Gare Saint Charles
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Hotel extras

  • Close to the Gare St Charles railway station (one minute on foot)

  • Pétanque court open from 8am to 9pm

  • Unlimited buffet breakfast every day from 4am to 10am

  • 6 fully equipped and air-conditioned meeting rooms

  • Restaurant and bar with shaded terraces

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 5.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
Leisure and activities
  • Boules/petanque (Nearby)
Business services
  • 6 meeting room(s)
  • Web corner
  • Copy/print service available

Hotel location

Ibis Marseille Centre Gare Saint Charles

Square Narvick
Esplanade Saint Charles
13001
marseille
france

Tel: +33491956209

Fax: (+33)4/91506842

Contact email

Check-in from 12h00

Check out up to 12h00

  • NAVETTE AEROPORT :   AEROPORT ST CHARLES

  • Subway M1 :   METRO M1 Saint Charles

  • Subway M2 :   METRO M2 Saint Charles

  • By plane

    MARSEILLE PROVENCE At 26km / 15.63 miles - Shuttle paying

  • By plane

    MP2 Aéroport At 26km / 15.63 miles - Shuttle paying

  • By car

    A50 / Sortie 2B Les Ports At 3.6km / 2.23 miles

  • By car

    A55 / EXIT JOLIETTE At 2.3km / 1.43 miles

  • By car

    A7 / EXIT ST CHARLES At 1km / 0.63 miles

  • By train

    MARSEILLE ST CHARLES At 0.1km / 0.06 miles

GPS :43.302828, 5.382614

Currently, close to our hotel

La Canebière in Marseilles, visit

From 01/01/2018 to 31/12/2019

At 737 m

De Calais, Bruno Serralongue, exhibition

From 30/06/2018 to 19/08/2019

At 1.2 km

Old Port of Marseille, walk

From 01/01/2018 to 31/12/2019

At 1.3 km

La Major Cathedral, Marseille, visit

From 01/01/2018 to 31/12/2019

At 1.5 km

Horizontal Alphabet (black), exhibition

From 25/08/2017 to 25/08/2019

At 1.8 km

Basilica of Our Lady of the Guard, Marseilles, visit

From 01/01/2019 to 31/12/2019

At 2.3 km

Château Borely, Marseille, tour

From 01/01/2016 to 31/12/2019

At 5.1 km

Château d'If in Marseille, tour

From 01/01/2019 to 31/12/2019

At 5.2 km

Our accommodations

Welcoming, modern and comfortable, with a cozy bed and functional bathroom. The ibis room has everything you need to enjoy your stay.

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard 2 Single Beds

  • Max. number of persons: ‌2
  • Area: From 14
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Triple Room with chair bed

  • Max. number of persons: ‌3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with twin beds and a sofa bed

  • Max. number of persons: ‌3
  • Area: From 19
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

IBIS KITCHEN

Type of cuisine: French

Enjoy our lovely, shaded terrace, open from breakfast to dinner. Treat yourself to our set menus or delicious burgers starting from EUR 14. ibis Kitchen is open to everyone from midday to 2pm and from 7pm to 10:30pm. Bon appétit!

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

BAR-RENDEZ-VOUS

Photo non contractuelle / Strictly non binding

Enjoy a quick snack, a glass of wine while waiting for your train (SNCF train times are displayed at the bar), or a moment on the shaded terrace: Our bar is open from 8am to midnight - try our tasty snacks

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 74 m²

  • Maximum capacity: 50 people

Find out more

Our guest reviews for
Ibis Marseille Centre Gare Saint Charles

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

7,732 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,792 reviews

Nice hotel

TripAdvisor rating 4.0/5

gheorghepavel Couples - 16/07/2019 TripAdvisor review

Very good room, clean and good functioning of the bathroom. Polite staff. Check-in online worked well. Varied and tasty breakfast with good quality products(fresh strawberries, pineapples, melons, excellent cookies and coffee). Our demands have been carried out partially. Without room with a view-it was toward the railway station.

Conveniently simple

Customer review rating 4.3/5

Jaybee Families - 11/07/2019 AccorHotels certified review

Great location close to train station, simpleaccomodations, mostly clean, everything you need, nothing superfluous. The front desk staff needs to go to charm school, inattentive and borderline rude.

Customer service par excellence in the midst of a heatwave!

Customer review rating 4.3/5

Kirsty G. Families - 10/07/2019 AccorHotels certified review

I recently joined my mother for an overnight stay at the excellent Ibis Marseille Centre Gare Saint-Charles before travelling on the TGV to visit my brother in the Ardèche. My mother arrived from Scotland the day before me and was warmly welcomed at the hotel both by the staff at reception and in the restaurant. She was particularly impressed by Omar who handles travel for guests. I have multiple sclerosis and Mum was concerned how we would manage the 500m walk from the hotel to station with our luggage. She had tried to organise help at the station but the staff there were very unhelpful. Omar kindly offered to come in early to help us, setting Mum's mind at rest. Whilst in the hotel we enjoyed excellent food in a relaxed atmosphere. The staff were friendly and unfazed by the heatwave. On the morning of our departure it was extremely hot which really affects my mobility. Celine who also deals with guest travel, very kindly extended our check out time till 3pm so we could relax in our air conditioned room, a real life saver and much appreciated! After a delicious light lunch, we bought a bottle of champagne to take to my brother and the barman thoughtfully packed it in ice for us. It was chilled to perfection when we arrived several hours later! As promised Omar helped us to the station well in advance of our departure time and returned to help us on to the platform and into the train. I was really overcome by the heat at this point and could not walk any further. Undeterred Omar pushed me sitting on my walker to our carriage. Once he had helped us onto the train with all our luggage, Omar then arranged with a fellow passenger that he would assist us with our luggage in getting off the train as the TGV only stops for couple of minutes at each station. Customer service par excellence!!

very good

Customer review rating 4.3/5

Jsn Families - 10/07/2019 AccorHotels certified review

friendly reception staff, clean and quiet room.

Dear JASON C., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Omar / Front Desk.

Mediocre

Customer review rating 4.3/5

Damaris Couples - 08/07/2019 AccorHotels certified review

I cannot believe that they do not provide hand towels. Also, I asked for 4 pillows and when I got to the room there were only 2. I called and they told me I had to come downstairs to get them myself. I had to wait in line to get 2 pillows. They said on their website they had parking. They only have 5 spaces. When we got there we were told we would have to pay to park in the parking garage because all 5 spaces were taken. Breakfast was not included in our stay. We went downstairs the next morning and had breakfast in the hotel because it was a good breakfast. No one spoke to us or asked us our room number. When we checked out, my husband told the clerk that we had the breakfast, just because we are honest people. The clerk didn't even say "thank you for your honesty." We could have left and not paid and no one would have know the difference. It would have been fair because we had to pay in parking what the breakfast cost. I think it would have been nice for the clerk to at least acknowledge the kind gesture on my husband's part. The room was nice but small. No coffee service in the room. This hotel is located in a seedy part of town, close to a red light district. Not the best experience. I would not stay there again;/

Dear MICHAEL D., Thank you for taking the time to tell us about your experience at the ibis Marseille Centre Gare Saint-Charles. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Ibis. Sincerely, Omar / Front Desk.

Comfortable overnight stay as usual

Customer review rating 4.3/5

Ken Couples - 05/07/2019 AccorHotels certified review

Convenient place to stay the night after putting car on the AutoTrain before getting train to Paris the next day. As usual, the only deficiency was the lack of in room tea/coffee facilities that are normal in many competing hotels. On the other hand, the location of this hotel is ideal for travellers making our type of journey.

good location near railway station

Customer review rating 4.3/5

Paul Families - 02/07/2019 AccorHotels certified review

The room was small but clean. bar staff were friendly.

ms P.

Customer review rating 4.3/5

Rosalie P. Couples - 01/07/2019 AccorHotels certified review

Very pleasant , friendly helpful staff ... great location for le gare... nice restaurant and food ... good value ... we stayed before and will again ... when I cancelled the room by mistake as I tried to check in online I telephoned and all was remedied immediately by friendly Elizabeth!

Well situated!

Customer review rating 4.3/5

Pam Couples - 29/06/2019 AccorHotels certified review

Had a lovely stay in Marseilles and this hotel is perfectly situated (and this was especially important as we were there during the heatwave).

Good

Customer review rating 4.3/5

Roger J. Q. Couples - 27/06/2019 AccorHotels certified review

Room excellent as was the service in the bar and dinning room. Reception staff could have been more caring

clean comfortable modern hotel very convenient for railway station.

Customer review rating 4.3/5

David S. Solo - 27/06/2019 AccorHotels certified review

Clean comfortable modern hotel. Nice room (No 452) with elevated view over the station square and the city and coastline beyond. Excellent en-suite facilities. Amazed a hotel of this 'quality' has no kettle / tea / coffee making facilities in the room, which is now regarded as standard in the UK (and usually with complimentary small packets of biscuits!) even in most small, private, bed & breakfast establishments. I wish this was a 'Yes/No' facility rather than just being omitted where not provided. A coffee is essential on wake-up! Fortunately I have wised-up and pack a travel kettle + supply of 3-in-1 (or 2-in-1) coffee sachets. I only found one power socket in room 452 (it was a twin socket) which was very inconveniently located BENEATH the desk in the room. The sockets were so close together you could not fit UK adaptors into both sockets simultaneously, so I had to use first one euro/UK adapter, and then a UK multi-socket adapter plugged into that for my kettle + phone + laptop + camera battery chargers. Not a desirable arrangement. Very surprised by the lack of power + USB sockets in a hotel of this calibre. SNCF arrivals/departure screens in the hotel reception lobby are a very useful and thoughtful addition. Very friendly and helpful staff.

Comfortable, convenient and reasonable stay.

Customer review rating 4.3/5

Harvey R. Couples - 26/06/2019 AccorHotels certified review

I know the hotel and expect that the room is small in size. I also know that it will be clean and comfortable enough for an overnight stay. The air conditioning was very welcome.

Basic hotel

Customer review rating 4.3/5

As Families - 26/06/2019 AccorHotels certified review

Very basic accommodation with dated room, not so clean sheets and basic room. Location is great, nearby station.

The staff so efficient and helpful - convenient right next to the main train station.

Customer review rating 4.3/5

Ignaz S. Couples - 21/06/2019 AccorHotels certified review

Overall would recommend the hotel to anyone.

Not bad

Customer review rating 4.3/5

Anonymous Business - 13/06/2019 AccorHotels certified review

booked room is relatively smaller than other IBIS hotel

very good

Customer review rating 4.3/5

Michael Solo - 12/06/2019 AccorHotels certified review

Excellent

Next to train station

Customer review rating 4.3/5

Ferry T. P. P. Couples - 11/06/2019 AccorHotels certified review

This location of this hotel is very strategic, it’s near the station st Charles.

Dear FERRY P., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Omar / Service Réception.
Customer review rating 4.3/5

D. Business - 10/06/2019 AccorHotels certified review

Personnel super sympa

Customer review rating 4.3/5

Anonymous Couples - 04/06/2019 AccorHotels certified review

Friendly quick check in. Also we arrived early 10am and room ready for us. I think a drinks vending machine on each floor may be a suggestion to be considered as there are no fridges in rooms. But perfect for a early train the following morning.

Perfect

Customer review rating 4.3/5

Guillaume Business - 03/06/2019 AccorHotels certified review

No particular issues to notice. Thank you!

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