Hotel - Ibis Marseille Centre Gare Saint Charles
Ibis Hotel Hotel Ibis Hotel Hotel

Ibis Marseille Centre Gare Saint Charles Hotel

4.0/5 1,696 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • Wireless Internet connection
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Wheelchair access
    • Accessible bathroom
  • pets allowed 5  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • MP2 Aéroport (Paying)
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Boules/petanque  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service

Business services

  • 6 meeting room(s)
  • Web corner
  • Copy/print service available
See all services

Hotel location

Our rooms

Welcoming, modern and comfortable, with a cozy bed and functional bathroom. The ibis room has everything you need to enjoy your stay.

  • 172 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 28 family rooms
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Air Cooling System
    • Emergency exit map
    • Automatic air control
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • High speed transmission line
    • Internet access via Fiber Optics
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 6,683 reviews

Our guest reviews for Ibis Marseille Centre Gare Saint Charles

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,696 reviews
Solo travel - 15/11/2018 TripAdvisor review
« A Very Insulting Check-In »

I checked in on Thursday, November 8th 2018, around 11 PM. Eventhough I did online-check-in, nothing was prepared and it took many, many minutes to complete my check-in. The guy at the front desk who checked me in, white male, age 25+, tall and lean, was yawning all the time without covering his mouth nor apologizing to me. This behaviour toward checking-in guest was completely intolerable, it was insulting and disgraceful. I have never felt so insulted while checking in into any hotel I have ever been. This inexcusable incident should be followed up by management. This was surely way under IBIS standard, or ANY standard as a matter of fact!

Simeon Solo - 13/11/2018 AccorHotels certified review
« Another comfortable stay »

Quiet and comfortable as always and extremely convenient for the train traveller.

M. Couples - 13/11/2018 AccorHotels certified review

personel profesionel

Anonymous Business - 01/11/2018 AccorHotels certified review
« Correct »

Chambre moyenne

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur J., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à ibis Marseille Centre Gare Saint-Charles. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Ibis sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Grégor Onipenko Directeur

Business - 30/10/2018 TripAdvisor review
« short visit »

the best place that you can stay ..the service was awesome..especially the receptionist is perfect.. the hotei is very convenient.. next to the train station.. close to the city center.. nice view.. the breakfast is a good one.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time and wrote us a comment, it's a pleasure for us to read all your compliments. We hope we will see you again. Best regards, Omar / Front Desk.

Tomasz Couples - 26/10/2018 AccorHotels certified review
« Quiet night at the heart of a big city »

Everything was as expected. The rooms are soundproof. Beds comfortable. Bar convenient. Rooms a bit small but that's OK for one night.

Business - 24/10/2018 TripAdvisor review
« Above tracks »

The hotel is nicely located. The rooms are sound proof. Good aircondition completes good conditions for sleep. The rooms are somewhat small but this is not a place to hang around anyway. Nice bar. Very friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking your time and wrote us a comment, it's a pleasure for us to read all your compliments. We hope we will see you again. Best regards, Omar / Front Desk.

Amy Couples - 21/10/2018 AccorHotels certified review
« Lovely and pleasant stay »

I recently stayed at the Ibis hotel in Marseille for 2 nights. The room was standard size as you would expect for the cheap price, and the staff were helpful and welcoming. The room was perfect for our trip away and I would recommend. However, the 'double' bed was 2 single beds pushed together, which is the only thing I would say could be improved!

Yichi Solo - 11/10/2018 AccorHotels certified review


John C. Solo - 10/10/2018 AccorHotels certified review
« The perfect balance of convenience and comfort »

Efficient and friendly. Easy check-in and check-out processes. Clean room, nicely appointed, comfortable bed. Great food in restaurant (dinner and b/f). Front desk staff attentive and friendly. Great wifi access.

David Solo - 09/10/2018 AccorHotels certified review
« Everyone friendly and helpful »

I was so pleased with the hotel from the reservation by phone, the rate& location, online check-in, and the friendliness of the staff

Anonymous Couples - 08/10/2018 AccorHotels certified review
« Friendly staff »

The staff were friendly and helpful. The breakfast was good and a great location

Sherry L. Families - 08/10/2018 AccorHotels certified review
« Less than previously experienced by this chain »

Staff friendly and helpful but ac didn’t work , even after someone attempted to fix it . We had a miserable nights sleep as it was so hot in the room and we had to leave the window open and then we were bothered by mosquitoes all night . Additionally the room was too small fir three beds . Breakfast was very good

Karen A. Solo - 06/10/2018 AccorHotels certified review
« Miss Karen A. »

V happy with location, happy with room, dinner vg choice Only criticism v limited hanging space only 4 hangers, no other storage space , I had a suitcase of clothes for a 5 day stay

Sonya N. Couples - 30/09/2018 AccorHotels certified review
« Great stay »

Great hotel, very close to the train station, welcoming staff. Nice breakfast choices, Dinner was ok, could do with a bit more choice.

Michael Couples - 29/09/2018 AccorHotels certified review
« good location for station »

have stayed here before several times and always find it to be clean and comfortable. check in staff are helpful and pleasant. breakfast is lovely with an excellent choice of food. also breakfast is served early which is ideal when travelling

Nicholas G. Families - 29/09/2018 AccorHotels certified review
« Beside train station »

Handy for when we arrived and departed by train , Nice friendly staff, very small room and bathroom very good wifi signal. the usual good French breakfast

Frank S. Couples - 27/09/2018 AccorHotels certified review
« staff all friendly and polite »

very pleasant and enjoyable

Friends getaway - 26/09/2018 TripAdvisor review
« Convenient near to Gare St Charles »

All was fine except the breakfast. It was varied, but not well organized. Milk and water bottle in buckets of cold water placed at the back of other food with the result that water was dripping over everything. Staff in breakfast room did not render good service. Sometimes we had to ask for the cutlery as there was non. Teaspoons do not exist. On one occasion even plates and mugs finished. Seems they need more of them as they kept putting things out gradually and people had to wIt. When I asked for one teaspoon they only gave me one and put another one out. Eggs. Only 6 eggs at a time could be boiled. There should have been a note saying that if someone wanted boiled eggs he has to put them in. It happened that when we went to pick the egg, someone else had taken it. On our last breakfast this happened , there were no more eggs and within minutes the boiling machine was no where to be seen as they took it away. Cereal was miserable with nothing to put with it. In a corner where no one sees them I found out 3 tiny tumblers with some seeds but nothing more. Been to Ibis hotels before but this breakfast was the worse. Other occasions flavored yogurt was not put out either. Most staff in there do not understand English either. When I found out where Mercure was in Marseille I was really sorry I booked this Ibis.

Anonymous Couples - 21/09/2018 AccorHotels certified review
« Mr Bryan C. »

my wife had an accident while visiting Marseille...requiring a hospital visit...therefore we missed our train to Lyon...we were able to book a room late at night and the staff /restaurant were very acommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRYAN C., We very much appreciate your comments regarding your stay at the ibis Marseille Centre Gare Saint-Charles. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Grégor Onipenko Directeur

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