ibis Lyon Part Dieu Les Halles Hotel

Very dissatisfied by the fact that the wifi was not working on our floor, we informed the reception but they did not have the keys to a room where a reset could have been tried. Next morning at 9:00, nothing had been improved, the reception did not understand the importance our family of 4 was giving to this service, they then tried to look into it and claimed there was no problem. The problem was still there when we left and we learnt other customers had the same issue as us. Sounds simple but a real disappointment when you are a foreigner trying to plan your trip from your room

Fast check in, great location, clean...ibis classic comfort

Ok but disappointed that drink voucher only for beer or soft drink not wine

The hotel was in an ideal location between the railway station and the city centre. It was well staffed and well maintained.

Above the expectations!!!

Warm welcome upon arrival On-line checkin was great

we had a bad reception but the hotel was fine and the room was clean. When someone reserve a room in a hotel like Ibis, he expect some more respect, attention and professional attitude, even if the receptionist is a middle aged, oriental lady. if I come to the hotel reception, I don't expect to wait till the receptionist finishes her job to give me the time. She must stop what is she doing and take care of the clients.

Friendly personal at check in. Arrived early but could leave the luggage. Walkable distance from Gare Part-Dieu and next to Les Halles Bocuse. Also walking distance to metro Bourse du travail

Good service at check in and check out. No thrills formula

Our group came to Lyon on a business trip. Due to the proximity to the train station, we were advised to stay at this hotel, which included Breakfast and dinner. I have not lived in hotels with such small rooms and where the room has only shampoo no soap. Dinner was always very plentiful, but not tasty. But most of all I was outraged that 06.11.2018 was carried out pre-authorization and 336.2 EURO were blocked on my account. When I paid for the hotel, I thought that the money will be charged, but 07.11.2018 I was withheld money for the second time. My question to the hotel staff-when will I get my money back? I received the answer-the money will be returned the day after my departure from the hotel. I left the hotel 08.11.2018. Today 10.11.2018. I want my money back.

Modestly, but enough. Very heartful people.

Everyone was very nic, great breakfast. The room was fine, but there was a consistent weird smell in my bathroom (room 627).

A superb staff, a good bed and breakfast, what more could I want?

The location is convenient and also the staffs are friendly. The condition of the room could be better as well as the design/layout of the bed vs. the room. Due to the location of the bed, it was difficult to enter and exit the room. If you have a luggage larger than 22", then you will have a harder time. The worst part of my stay was that Accor Hotel had my reservation wrong. During check-in, the hotel informed me that I did not have a reservation even when I presented a confirmation email along with a debit of the reservation on my credit card. The hotel insists that they don't have my reservation and asked me to pay for my stay again. I am currently disputing my original hotel reservation charge because I paid it again at the hotel.