ibis Lyon Part Dieu Les Halles Hotel

Service of staff was very friendly and professional. The breakfast was good value for money. The hotel room was very small though, as was the bathroom too. The door only allowed either myself or my suitcase pass at one time.

The hotel was very basic. It didn’t have a bar fridge or any toiletries. The bathroom and bedroom was very small. The price was very low so I guess it’s what I paid for.

Staff average, rooms ok, bar VERY expensive.

The hotel is nicely positioned about 10minutes walk from the station and close to a large shopping area. However the rooms are small for a couple. My Complaint is the hotel locked 180 euro on my travel card for expenses that I might have while staying at the hotel. This was 2 days before I arrived. Then after leaving the hotel now 24 hours later I still haven’t received the unused part of the credithavi g been promised by the office that it would be done immediately. So out of pocket while the hotel makes a profit on my money. The hotel management has left unanswered 2 emails so far.

nice reception personel, good Buffet restaruant

The location was perfect. The breakfast was also good but not the buffet neither the cocktails. The room was clean.

Clean, but a little bit too small room, good breakfast, though it might have been more versitile each day. Good location (close to the train station), easy to find. Everything was ok.

received a warm and professional welcome, the bed was very comfortable, the bathroom was clean, the restaurant served a varied and tasty buffet.

The room war clean. The staff war friendly. But we are totally shocked, because the cleaning women twice just use their key and came inside to our room without knocking the door. It was once on Saturday (12.5.) at 14:30 afternoon and once an Sunday (13.5.) at 10:20pm in the morning. The experience war too much!!

Hotel was clean, bed was comfortable, location was great, and I appreciated on-site parking.

Good place to stay near the train station and 25 min walk or take the bus to main areas in Lyon. Very clean, friendly staff, great breakfast.

The room was so small that one of the bedside tables in a double room had to be pulled down which made it highly inconvenient for a person sleeping at that bed. And the tiny space for clothes behind (!) the TV set couldn’t contain even three outfits which had to be put on the table or on the chair which is a total disgrace to the hotel, to my mind. Although the room was for two people there was just one chair in the room, so the double room with two single beds did not quite match the description. The towels were not changed every day although they were put in the sink. Only in the last day of our stay we were given hands towels. In other day there were only body towels. The feet towel was not given also. When we asked for it to be put in our room at the reception when leaving the hotel for a walk, the receptionist just handed it to us at the lobby. Not all the people at the reception desk could speak English. When we asked to call the taxi to the station we had to wait for 15 minutes and got no taxi with no explanation from the receptionist. As a result we were almost late for our train. On arrival I asked for a room with a street view and on a higher floor, but was denied with a reply that all rooms are the same at the hotel. Meaning what - all tiny and crowded with furniture? I stayed at Ibis hotels around the world many times, and this could be one of the worst experiences if not for the breakfast which stays as the only satisfactory memory of the Lyon Les Halles hotel. By the way, I don’t see any points added to my account after this stay. Perhaps the hotel manager (or anyone who is in charge of this) didn’t add them?

As above