ibis Lyon Part Dieu Les Halles Hotel

Our group came to Lyon on a business trip. Due to the proximity to the train station, we were advised to stay at this hotel, which included Breakfast and dinner. I have not lived in hotels with such small rooms and where the room has only shampoo no soap. Dinner was always very plentiful, but not tasty. But most of all I was outraged that 06.11.2018 was carried out pre-authorization and 336.2 EURO were blocked on my account. When I paid for the hotel, I thought that the money will be charged, but 07.11.2018 I was withheld money for the second time. My question to the hotel staff-when will I get my money back? I received the answer-the money will be returned the day after my departure from the hotel. I left the hotel 08.11.2018. Today 10.11.2018. I want my money back.

Modestly, but enough. Very heartful people.

Everyone was very nic, great breakfast. The room was fine, but there was a consistent weird smell in my bathroom (room 627).

A superb staff, a good bed and breakfast, what more could I want?

The location is convenient and also the staffs are friendly. The condition of the room could be better as well as the design/layout of the bed vs. the room. Due to the location of the bed, it was difficult to enter and exit the room. If you have a luggage larger than 22", then you will have a harder time. The worst part of my stay was that Accor Hotel had my reservation wrong. During check-in, the hotel informed me that I did not have a reservation even when I presented a confirmation email along with a debit of the reservation on my credit card. The hotel insists that they don't have my reservation and asked me to pay for my stay again. I am currently disputing my original hotel reservation charge because I paid it again at the hotel.

Wonderful efficient Reception Staff. Great breakfast. Brilliant ambience.

Very attentive staff. Clean and good breakfast.

thought the beds were slightly too narrow everything else was very good

I understand it's october but the rooms were super hot during the night and the air-conditioning was turned off completely, therefor I sweat during the night, and it's was very uncomfortable.

The overall experience was positive. On the plus side was the polite staff, security and breakfast. On the negative side was an unpleasant smell in the corridors and in the room and the relative small bathroom.

The room was too hot as the aircon had been turned off and apparently could not be switched back on. It was 25c during the day! If you had the window open there was too much noise from the street.

We could have been given more information on arrival such as times of breakfast. Other than that a fantastic hotel

I enjoyed the short stay. The room was small - but to only spend the night in it, it was perfect. Staff is friendly.

The Hotel was ok, room clean and bed comfortable. Room was small, towels were small, the evening buffet was not great but the breakfast was good. An electric kettle in the room would have been appreciated, in fact this is the only hotel I have stayed in which provided no facilities at all for making hot drinks. It was also relatively expensive.