ibis Lyon Part Dieu Les Halles Hotel

The room was so small that one of the bedside tables in a double room had to be pulled down which made it highly inconvenient for a person sleeping at that bed. And the tiny space for clothes behind (!) the TV set couldn’t contain even three outfits which had to be put on the table or on the chair which is a total disgrace to the hotel, to my mind. Although the room was for two people there was just one chair in the room, so the double room with two single beds did not quite match the description. The towels were not changed every day although they were put in the sink. Only in the last day of our stay we were given hands towels. In other day there were only body towels. The feet towel was not given also. When we asked for it to be put in our room at the reception when leaving the hotel for a walk, the receptionist just handed it to us at the lobby. Not all the people at the reception desk could speak English. When we asked to call the taxi to the station we had to wait for 15 minutes and got no taxi with no explanation from the receptionist. As a result we were almost late for our train. On arrival I asked for a room with a street view and on a higher floor, but was denied with a reply that all rooms are the same at the hotel. Meaning what - all tiny and crowded with furniture? I stayed at Ibis hotels around the world many times, and this could be one of the worst experiences if not for the breakfast which stays as the only satisfactory memory of the Lyon Les Halles hotel. By the way, I don’t see any points added to my account after this stay. Perhaps the hotel manager (or anyone who is in charge of this) didn’t add them?

As above

The reception blocked the payment amount on my credit card without asking me. If I knew she wanted to block, I would pay in advance in cash. After then I needed to rent a card, but because of it takes one week time to release the money, I was not able to get the car and it caused a lot of problem and cost to me.

The room was quite small but comfortable

Bonne

Friendly staff and good service

We stayed to visit our children. We have often visited your hotel and we also will come back.

The hotel rooms are good and the breakfast nice. The hotel is located at walking distance from the train station, but far from the city centre.

I knew what I would get for the money that I have paid, so no surprises. The room was clean, the bed comfortable. I had issues with getting out of the bathroom because the door was located in an awkward place as well as the entrance door. There is not enough space to get in with a suitcase. Coffee in the bar in the evening was terrible. I saw a professional coffee machine there, but the guy brought me a cup from an automated machine that used during breakfasts. When I pointed that I would like to get my coffee from the professional machine, he said that it is the same. I could drink the that coffee, sorry. And believe me it can’t be the same from automated and professional machines. All the rest was ok, breakfast was a nice surprise. It was good, with warm dishes and fresh juice!

It was clean, efficient and generally good value for the money. If you are from NA be forewarned the rooms are extremely small.

Quality, modern, quiet, well organised and well informed

Nice, medium-budget hotel with a very good location that is convenient to the train station (Gare Lyon Part-Dieu) and central Lyon. Welcoming, clean, and good breakfast. Room was small, but very acceptable.

Location is perfect for public transportation. It's just 15 minutes to train platform and access to attractions is within 30 minutes. Weather was cold during my stay, but room was warm because of nice heaters. Breakfast was serviced early morning, so it was much helpful to ride morning trains. Staff was very active to guest.

They charged me twice for it and 3 days after my stay it had not been refunded! IBIS please fix this ASAP!! Not acceptable

Arrived late night but was welcomed by warm, sunny smile from the front desk. Small but decent room and clean. Wonderful location as it's minutes away from the train station and the hidden jewel was the market just behind the hotel - with restaurants and delis serving amazing seafood, truffles and steaks. And a big shopping mall with supermarkets and shops in case you missed your toiletry at home. Very handy. Walking to the riverside is roughly 20 minutes but is a do-able distance. One very important and big minus -- NO KETTLE. It's a disaster when you can't make your own brew. The cafe was kind enough to give me a big mug of hot water so I can have a cuppa after a long day but I was too embarrassed to ask for another one. So bring your own kettle... or a thermal...