Hotel - ibis Carcassonne Centre la Cité
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Carcassonne Centre la Cité Hotel

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3.0/5 724 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • Wireless Internet connection
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Accessible bathroom
  • Pet allowed 5  EUR

Catering

  • Breakfast
  • 1 bar(s)
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Hotel location

Our rooms

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

  • 48 rooms
  • 9 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • Radio in room
    • WiFi in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Shower
    • Toilets
    • Hair dryer at reception
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.8/5 AccorHotels Rating Based on 1,102 reviews

Our guest reviews for ibis Carcassonne Centre la Cité

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating Based on 724 reviews
AccorHotels certified review
Anonymous Solo - 07/02/2018
« Hotel facilities very small »

I was disappointed from the moment I arrived. Reception staff very nice and polite. I was informed that if my car was to big I could not use the hotel parking, so I had to use a public carpark. Hotel parking is one of the reasons I chose your hotel. The room was very small, I tripped over the bed as I walked in to the room. Plus the bathroom was also very small compared to your other hotels. However, the bed was very comfortable and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY STOTEN, Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

TripAdvisor review
Business - 04/02/2018
« Needs a refresh »

Central location but an old style Ibis. Wifi did not work, the buffet breakfast was pretty basic, and the room was noisy on the main road. Refurbishment double glassing for the noise would be useful. The Ibis Style was much superior but slightly further out but easier access for the old City of Carcassone

AccorHotels certified review
Tony P. Couples - 21/01/2018
« Efficient and comfortable, staff helpful! »

Stay was fine, good facilities and helpful staff

AccorHotels certified review
Jerry R. Friends - 19/01/2018
« Good hotel in amazing town »

One night stay 5 rooms, 9 guests - excellent location, very clean and tidy hotel with good breakfast selection

AccorHotels certified review
Ian Couples - 01/01/2018
« Good location and good breakfast. »

The hotel location is excellent. We found the car park opposite the hotel by reading reviews online. We checked in. We were given our key but no other information of any sort was offered to us. We were surprised. We speak French. There was no mention about breakfast, or local restaurants, or parking or the bar. We were a bit disappointed. The room was okay. Breakfast was very good but there were shortages of plates for fruit salad on the first morning when it was very busy. Overall, we were satisfied.

AccorHotels certified review
Jordi S. Couples - 27/11/2017
« All perfect... but the bathroom is too little »

the staff is amazing, gentle and useful. But being a Ibis customer I know what to expect, and I repeat, the batroom is really too little, that put a cloud in our stay.

AccorHotels certified review
Anonymous Couples - 19/11/2017

Caring helpful staff as usual. ensure stay problem free.

AccorHotels certified review
Sharon H. Families - 05/11/2017
« Ibis Carcassone »

Staff were friendly and helpful. Rooms a little small for my liking but if you used just to sleep it was perfectly fine. Ideally positioned to get both Old and New Town.

TripAdvisor review
Family - 02/11/2017
« Close to attractions »

Spent a long weekend in Carcassone. Rooms are a little small, staff is friendly and that helps a lot. Breakfast is sufficient - I do like my sausages so they were missed. Eating out in the evening has to be done early at this time of year. Restaurants close early! Once, your in your feed. Otherwise it's a microwaved evening meal at the hotel. Having said all that, I would stay again because of the friendly staff. From the floorplans it seems as though 1st floor rooms maybe slightly bigger.

AccorHotels certified review
Ken J. Friends - 29/10/2017
« Tired establishment with tireless staff »

Great staff , poor establishment. The reception area is worn out! So first impression is not good. However great staff made our stay a good one. Good breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEN J., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre la Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

TripAdvisor review
480astridp Couples - 28/10/2017
« Carcassonne »

A very convenient property to walk up to the lower gate of the cite over the pont. The room is small but at a very basic price. The breakfast is very good and the location is excellent. Parking is available at the understanding opposite the hotel. Not far to walk to the market square for great dinners

AccorHotels certified review
Brenda Solo - 17/10/2017
« Brenda »

I was on my own and I found the room on the small side. The shower room was particularly cramped. The staff were extremely friendly and helpful. The breakfast was good. The hotel is ideally situated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRENDA L., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre la Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
R.p. Solo - 15/10/2017
« Ron »

I was very impressed with the cleanliness and general efficiency of the whole hotel experience. The quality of the unlimited breakfast was exceptional and the offer of fruit to take away was a particularly generace touch. All the staff were very friendly and helpful. The rooms and reception areas were rather small and this is the only reason I have reduced my 'rating' but the shower and fittings were excellent.. the location was perfect an d I would definitely recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear RONALD P., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre la Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Geraldine Y. Friends - 13/10/2017
« Ms Y. »

It was Ok as expected from a budget hotel

AccorHotels certified review
Alan Couples - 07/10/2017
« The room was small and the air conditioning did not function correctly even after repair. »

I was disappointed with the standard of the room which was smaller than expected. The location was good and the breakfast satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN P., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre la Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

TripAdvisor review
Couples - 04/10/2017
« Overnight Stopover »

Ideal for an overnight stopover travelling to and from Spain. Very near to La Cité and underground car park across the road. Best restaurant is "La Passage", excellent Tapas! In the summer the canal boat ride is very pleasant.

AccorHotels certified review
J D. Friends - 03/10/2017
« pleasant stay »

Comfortable and central hotel. Breakfast was good and well presented. Availability of snacks fo residents was unclear. When we asked on 2 occasions for a snack in the hotel, there seemed to be some confusion despite the service being advertised.

AccorHotels certified review
Nini D. M. Couples - 03/10/2017
« Relatively convenient location »

Hotel situated on edge of new town about 15 mins walk from train station, and the same from the old city. Check-in was efficient, and breakfasts were standard Ibis with a decent selection of cold items available. Rooms were very clean, but very small - rear ones overlook a derelict building, while those at front overlook a main road. The staff during our stay were very helpful, all in all fine for an overnight stop but staying longer could become quite claustrophobic.Conserdering the weather is generally good in the area it was strange that the lower settings on the air conditioning unit (?) didn't work, or had been disabled, yet obtaining heat from it was no problem. In a small room with a window opening on a busy main road it was quite stifling at times, especially at night.

AccorHotels certified review
Sue Couples - 03/10/2017
« Tiny room but good service, nice and clean. »

I was disappointed when I saw how tiny the room was: it would be good for one person, it crowded for two. In saying that, though, we found the shower was exceptionally good and the bed very comfortable. The staff were all friendly, and the room service was prompt, making our room nice and clean. We did have a problem with the air conditioning, not cooling down enough, making the room feel stuffy - it was good to get outside to fresh air!

AccorHotels certified review
Tom Couples - 02/10/2017
« Good location, clean and comfortable »

Very pleasant short stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS O., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre la Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

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