ibis Carcassonne Centre la Cité Hotel 3 stars

TripAdvisor rating 3.0/5 794 reviews
ibis Carcassonne Centre la Cité
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Hotel extras

  • A 2-minute walk from the downtown area of Bastide St Louis and 10 min from the medieval city.

  • A 10 minute walk from the medieval city and the Château Comtal.

  • 15 minutes on foot from the train station and the Canal du Midi, with bike rental available

  • Secure covered paying public car park opposite the hotel. 20 min to Limoux for Blanquette wine

  • Sample our regional specialties at breakfast and in our bar. Jogging every Tuesday at 6pm.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Rooms for guests with reduced mobility - Contact the hotel
  • Pets allowed 5.00 EUR
  • Air conditioned
  • Languages spoken at the hotel
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service

Hotel location

ibis Carcassonne Centre la Cité

5, square Gambetta
11000
carcassonne
france

Tel: +33468723737

Fax: (+33)4/68253839

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    CARCASSONNE SALVAZA At 4km / 2.5 miles

  • By plane

    PERPIGNAN-RIVESALTES At 100km / 62.14 miles

  • By plane

    TOULOUSE BLAGNAC At 100km / 62.5 miles

  • By car

    CARCASSONNE-EST At 5km / 3.11 miles

  • By car

    CARCASSONNE-OUEST At 7km / 4.38 miles

  • By train

    CARCASSONNE At 0.5km / 0.31 miles

GPS :43.211615, 2.357415

Our accommodations

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

Standard Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 12
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Business Desk
  • Iron
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: x2
  • Area: From 12
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

BAR RENDEZ VOUS

Photo non contractuelle / Strictly non binding

Our "Petites Faims" menu offering pizza and bruschetta is available at the bar so you can enjoy a drink or a bite to eat at any time of day.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
ibis Carcassonne Centre la Cité

100% genuine reviews from our guests

Find out more

AccorHotels Rating 3.9/5

1,571 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.0/5

794 reviews

OK, expected more

Customer review rating 3.9/5

Steve U. Couples - 19/04/2019 AccorHotels certified review

Having stayed at the Ibis Budget last year, I expected more comfort and larger rooms from this Ibis Style. The room was quite small for the higher regarded hotel. Next time I would use the Budget again.

Good spot

Customer review rating 3.9/5

Kevin H. Solo - 16/04/2019 AccorHotels certified review

No complaints at all. And managed to park my motor bike in the alley .

Customer review rating 3.9/5

Peter T. Couples - 15/04/2019 AccorHotels certified review

Stayed here in Carrcassonne before. We had a re paid booking which was all ready on arrival. Nice receptionist. Stayed one night. All ok.

Very nice hotel

Customer review rating 3.9/5

Gareth O. Friends - 26/02/2019 AccorHotels certified review

It was good, the rooms although small were clean, the staff were friendly and helpful and the hotel is well situated.

DearGARETH O., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Dr

Customer review rating 3.9/5

D. Families - 25/01/2019 AccorHotels certified review

Convenient position Welcome by smiling and friendly staff

Dear AKLILU D., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we wish you a lovely day. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

correctisimo

Customer review rating 3.9/5

Susana M. Couples - 14/01/2019 AccorHotels certified review

estupenda

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37
Customer review rating 3.9/5

Ted S. Couples - 09/01/2019 AccorHotels certified review

Friendly , professional

very pleasant staff

Customer review rating 3.9/5

M Families - 07/01/2019 AccorHotels certified review

helpful staff at reception, hotel in a good position

Dear MICHAEL W., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

We felt very welcomed and were extremely comfortable.

Customer review rating 3.9/5

Susan J. Couples - 29/11/2018 AccorHotels certified review

We enjoyed our stay at Ibis. It is conveniently situated and the staff were very welcoming to us and also to our dog. We had only booked for one night originally but they arranged for us to stay a second night when we requested this on arrival.

Dear MICHEAL J., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Friendly, modern, well-located hotel

Customer review rating 3.9/5

M F. Friends - 18/11/2018 AccorHotels certified review

I enjoyed one night in this hotel. It was comfortable and spotlessly clean. Great central location in between the train station and the old town: we walked to both. 2 minutes from the shuttle bus from the airport. The breakfast was plentiful: fresh fruit, baguettes, cakes straight out of the oven, meats and cheeses. My only criticism was the outrageous charge (€3) for a tea-bag and boiling water (self-service) in the evening after we came in from our walk. It should be free, or at least a nominal charge.

Dear MARGARET O SULLIVAN F., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Good value budget hotel.

Customer review rating 3.9/5

Anonymous Friends - 16/11/2018 AccorHotels certified review

Check in was easy. Staff spoke English well and were helpful. Room was very small, but neat and clean. Breakfast for 10€ is a good value.

Dear ROBERT G., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

B C.

Customer review rating 3.9/5

Anonymous Couples - 05/11/2018 AccorHotels certified review

There aws no dinner in the evening and the room aws small, when using the toilet area the door had to be left open with your legs hanging out

Dear BERNARD C., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Great location

Customer review rating 3.9/5

Gaz Friends - 01/11/2018 AccorHotels certified review

Great location for castle and city centre

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julie MOUNIER assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Difficult circumstances

Customer review rating 3.9/5

Dorothy A. R. Friends - 18/10/2018 AccorHotels certified review

We experienced a very unusual situation which the staff performed with great ingenuity. We were told to stay at the hotel and not leave as we might be evacuated. The Aude River had flooded causing extensive damage. The staff managed to put together lunch for their guests with a lot of extra work but a lot of caring. The staff was to be commended for trying to make a difficult situation better. They also tried to help with travel arrangements for those on trains etc.

Dear Dorothy R., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Great location, brilliant staff

Customer review rating 3.9/5

Philip S. Friends - 17/10/2018 AccorHotels certified review

Check-in was quick and easy. The rooms were a decent standard. The location is superb being just two minutes from the Pont Vieux. The staff were friendly and extremely helpful at every turn.

Dear PHILIP S., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Rude and unhelpful staff

Customer review rating 3.9/5

Kmuir Solo - 17/10/2018 AccorHotels certified review

Overpriced hotel. Clean but basic. Plug sockets underneath the desk in the room which is an inconvenience bit also means an adapter won't fit resulting in having no where to charge electronics. Male reception supervisor was friendly and helpful but the 2 women were rude and made for a very stressful stay during the floods.

Dear KIMBERLEY M., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the floods, some of us were absent at work, and the girls you've seen have worked 17 hours... Cordially, Julie MOUNIER Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Ehh

Customer review rating 3.9/5

Linktome Couples - 10/10/2018 AccorHotels certified review

Good location excellent reception Very tiny room the bed was AWFUL !

Dear IGOR M., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The new beds are really appreciated by guests, I don't understand why you have had a awful night, i'm sorry for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

mr

Customer review rating 3.9/5

Allan Couples - 08/10/2018 AccorHotels certified review

just as expected

Dear ALLAN R., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Mrs Louise T.

Customer review rating 3.9/5

Louise T. Friends - 07/10/2018 AccorHotels certified review

My stay was very comfy and the hotel was well located . And the staff were very helpful and friendly .. how ever I would say the room was very small .

Dear LOUISE T., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

A very welcoming & friendly hotel in an excellent location near the Vieux Pont.

Customer review rating 3.9/5

Anne D. Couples - 04/10/2018 AccorHotels certified review

Comfortable room, with good breakfast, and helpful staff who made sure all was well.

Dear ANNE D., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assitant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37
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