Hotel - ibis Carcassonne Centre la Cité
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Ibis Hotel Hotel

ibis Carcassonne Centre la Cité Hotel

5, square Gambetta 
11000  CARCASSONNE
FRANCE

680 reviews
TripAdvisor Rating Based on 680 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Accessible bathroom
  • Pet allowed 5  EUR
  • 1 bar(s)

Services and practical information

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in your room
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Rooms for guests with reduced mobility - Contact the hotel
    • Accessible bathroom
  • Pet allowed 5  EUR

Catering

  • 1 bar(s)
See all services

Hotel location

Our rooms

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

  • 48 rooms
  • 9 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • Radio in room
    • WIFI in your room
    • Direct dial telephone
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Shower
    • Toilets
    • Hair dryer at reception
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.8/5 AccorHotels Rating Based on 926 reviews

Our guest reviews for ibis Carcassonne Centre la Cité

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating Based on 680 reviews
AccorHotels certified review
Anonymous Couples - 03/08/2017
« Plain in the middle of ancient France »

Central location, but difficult to access by car ad very Busy street. Very hotel plain and has no character in a location with so Much flair. Great location and tidy Room with very friendly staff. Breakfast was Nice but Again Would have Loved the decor yo match the location and ambience. Perfect if you just want a tidy no personality hotel Room to use as a Base for exploring the old city.

AccorHotels certified review
Steve Couples - 02/08/2017
« Close to everything you need to see »

Great location. Great staff. Easy parking. Comfortable room.

AccorHotels certified review
E O. Families - 02/08/2017
« Satisfactory »

On arrival, front desk presentation wasn't great. I had previously booked and paid for Ibis East la Cité in Carcassonne by mistake and despite a number of emails I never received a single reply from Ibis Cite East. The receptionist on the front desk rang Ibis East la Cité for me but they simply said I would have to go there. I stayed at Ibis Centre la Cité and lost the money I paid out for Ibis East la Cité. Otherwise the hotel was okay or satisfactory. The bedroom was very small in size and the double bed much too big for the room. The en suite was very small too. Because of its location it was very handy though. I did think there could be more training for the receptionists who seemed to totally ignore people unless they address them first. I would simply say that it wasn't the friendliest hotel I have stayed. Overall its location made our visit bearable.

AccorHotels certified review
Jill M. Couples - 01/08/2017
« Very central but rooms have been shoehorned in »

We were welcomed by a wonderful receptionist who had reserved a quiet room at the back of the hotel as we were staying for four nights. However, when we saw the room and saw how tiny it was, we decided to stay just for one night. The receptionist was fantastic and called other hotels to try and find us alternative accommodation to make up for our disappointment. I have an Accor loyalty card. I cannot say that we would go back as all the rooms are the same size (apart from the disabled room which was already booked out).

AccorHotels certified review
Anonymous Couples - 01/08/2017
« The staff were friendly & helpful,the room was very small but we knew this when we booked »

Overall it was just okay,the air conditioning didn't work very well so it was just far too hot in the room which was very unpleasant, when I opened the window at 2.30am there was a truck unloading something so it was just too noisy,this did affect my stay somewhat.I think you should sort out the air con unit to avoid this happening to anyone else.

AccorHotels certified review
Marge Couples - 31/07/2017
« Staff on reception very friendly.  »

We found our hotel room clean with a very comfortable big bed and air conditioning. The room and shower are were very small but the other positives more than made up for this. I found all staff exceptionally helpful and friendly at all times especially reception staff. Hotel was well positioned well between old and new town and train station was 10 min's walk.

AccorHotels certified review
John W. Friends - 16/07/2017
« John Williamson »

The air conditioning unit was intermittent during the night in Room 201

AccorHotels certified review
Manuel L. Families - 16/07/2017
« Too expensive for very small room »

The room, specially the bathroom, was too small.

AccorHotels certified review
Philip W. Friends - 14/07/2017
« Very good hotel staff excellent  »

Over all the hotel was in a great position for getting about,the only down side was the air conditioning was not working properly staff told us it had been a problem for a couple of weeks. Philip @ Mary Watson

AccorHotels certified review
Therese Families - 14/07/2017
« Satisfactory »

It was ok as expected, however, the air-condition was not working. Nevertheless, the reception agent gave us an option to stay in a different location but not in the same area of the hotel so we opted to stay.

AccorHotels certified review
Leah W. Couples - 08/07/2017
« Great location but small room/bathroom. »

This is a great location to see the best of Cacassonne all within easy walking distance. Room and bathroom were on the small size but adequate for a two night stay. Shower was excellent. Great breakfast.

AccorHotels certified review
John E. Friends - 07/07/2017
« Great location for the City and Cite »

Exactly the level of good quality we have come to expect from Ibis. The staff were both attentive and helpful. The rooms clean and well equipped Breakfast plenty and tasty.

AccorHotels certified review
John H. Couples - 05/07/2017
« clean and minimal »

Great central location Courteous staff. Poor view from room. No discount offered for air con failure.

AccorHotels certified review
Tim H. Solo - 03/07/2017
« Good staff and location »

Luckily on arrival at the hotel the weather was cool as the air con was broken! I was informed of this at check-in and offered alternative accommodation but as it was a 1 night stay, and cooler weather, I stayed put. The staff were all very helpful and spoke good English. The location is very good being about 5 minuted from the modern town, 15 minutes from the train station and most importantly less thatn 15 minutes from La Cite. Rooms were a little small but adequate but security on left luggage was almost non existant. Would certainly consider this hotel again for its location and good staff but could do better.

AccorHotels certified review
Tiree D. Business - 01/07/2017
« Nice hotel, friendly staff great location »

I enjoyed by stay here, the only issue was that the air conditioning in the whole hotel was not working for the 4 nights I was there. I was provided with a fan which helped, and luckily the weather got a lot cooler after the first night. My room, at the back of the hotel was lovely and clean and really really quiet, even with the window open. The staff were very friendly and helpful :)

AccorHotels certified review
Kim W. Families - 27/06/2017
« Staff really nice, air conditioning out, really hot »

We picked the hotel by location and air conditioning. Unfortunately, the air in all rooms broke with the heatwave. Staff moved us to a room with air movement, gave us breakfast. They we very accommodating, in a situation beyond their control. If not for the broken air, good stay.

AccorHotels certified review
Blue-belle32 Couples - 27/06/2017
« Good location but disappointing 😓😓😓 »

Lovely, accommodating front desk staff , but our overall stay at your hotel was marred by air conditioners which does not work , making our whole stay uncomfortable, restless and unpleasant, aside from commenting although it was clean but tiny room with tiny bathroom does not help either.

AccorHotels certified review
Sinead D. Friends - 26/06/2017
« Mrs Sinead Dwyer »

All staff very helpful and I had a problem with a leak in my bathroom ,and I mentioned before I had my breakfast and it was fixed by the time my breakfast was finished ,very impressed , Reception and dining staff exceptionel Sinead

AccorHotels certified review
Raymond A. Couples - 21/06/2017
« Just right for going to old mediaeval town  »

When we arrived at the hotel we were told there was no parking space for us I told the man on reception that I requested a parking space and a reduced mobility room by email two months ago his reply was we don't reserve parking space I told him you should have replied to my email because if we had none about it we would have booked another hotel he did explain to me there was a Secure public carpark right opposite the hotel Which turned out to be just fine and only 7 Euro for 24 hours and it also had a lift after unpacking we were having a drink in the bar when this man booked in and he said to the reception I've pre-booked my carpark space and she said that's ok well I could not believe my ears I was being told one thing so I had a word with the lady receptionist and she told me he booked 1 month ago so I told her i book over 2 months ago she told me to phone the hotel next time I said everything turned out just fine in the end but I don't like being told something that's not true. I would like to say how good the evening receptionist was here name Emily she was excellent and again the next night there was two different ladies on and they where excellent as well

AccorHotels certified review
David B. Couples - 19/06/2017
« A Very pleasant stay with no problems »

A well situated hotel for the Mediaeval town. Pleasant and helpful staff.A good breakfast

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