Hotel - ibis Carcassonne Centre la Cité
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Carcassonne Centre la Cité Hotel

3.0/5 783 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Rooms for guests with reduced mobility - Contact the hotel
  • pets allowed 5  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
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Hotel location

Our rooms

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

  • 48 rooms
  • 9 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Air conditioning
    • Telephone
    • Radio in room
    • Opening windows
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 1,484 reviews

Our guest reviews for ibis Carcassonne Centre la Cité

100% genuine reviews from our guests

Find out more
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3.0/5 TripAdvisor Rating 783 reviews
Anonymous Couples - 05/11/2018 AccorHotels certified review
« B C. »

There aws no dinner in the evening and the room aws small, when using the toilet area the door had to be left open with your legs hanging out

Gaz Friends - 01/11/2018 AccorHotels certified review
« Great location »

Great location for castle and city centre

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julie MOUNIER assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Dorothy A. R. Friends - 18/10/2018 AccorHotels certified review
« Difficult circumstances »

We experienced a very unusual situation which the staff performed with great ingenuity. We were told to stay at the hotel and not leave as we might be evacuated. The Aude River had flooded causing extensive damage. The staff managed to put together lunch for their guests with a lot of extra work but a lot of caring. The staff was to be commended for trying to make a difficult situation better. They also tried to help with travel arrangements for those on trains etc.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorothy R., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Philip S. Friends - 17/10/2018 AccorHotels certified review
« Great location, brilliant staff »

Check-in was quick and easy. The rooms were a decent standard. The location is superb being just two minutes from the Pont Vieux. The staff were friendly and extremely helpful at every turn.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PHILIP S., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Kmuir Solo - 17/10/2018 AccorHotels certified review
« Rude and unhelpful staff »

Overpriced hotel. Clean but basic. Plug sockets underneath the desk in the room which is an inconvenience bit also means an adapter won't fit resulting in having no where to charge electronics. Male reception supervisor was friendly and helpful but the 2 women were rude and made for a very stressful stay during the floods.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KIMBERLEY M., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Due to the floods, some of us were absent at work, and the girls you've seen have worked 17 hours... Cordially, Julie MOUNIER Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Linktome Couples - 10/10/2018 AccorHotels certified review
« Ehh »

Good location excellent reception Very tiny room the bed was AWFUL !

Our hotel has responded to the review
Our hotel has responded to the review

Dear IGOR M., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The new beds are really appreciated by guests, I don't understand why you have had a awful night, i'm sorry for that. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Allan Couples - 08/10/2018 AccorHotels certified review
« mr »

just as expected

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALLAN R., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Louise T. Friends - 07/10/2018 AccorHotels certified review
« Mrs Louise T. »

My stay was very comfy and the hotel was well located . And the staff were very helpful and friendly .. how ever I would say the room was very small .

Our hotel has responded to the review
Our hotel has responded to the review

Dear LOUISE T., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Anne D. Couples - 04/10/2018 AccorHotels certified review
« A very welcoming & friendly hotel in an excellent location near the Vieux Pont. »

Comfortable room, with good breakfast, and helpful staff who made sure all was well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANNE D., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assitant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Anonymous Solo - 03/10/2018 AccorHotels certified review
« Very good and efficient »

I really enjoyed it. Lovely breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUW LAWRENCE J., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Susan B. Couples - 28/09/2018 AccorHotels certified review
« Overall v good if you can sleep ! »

Staff great, location perfect, breakfast good, bed comfy but if you are staying st the front of the hotel the noise is bad and kept me awake

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUSAN B., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for the noise, we have a good location but it's city-center. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Pilton M. Couples - 28/09/2018 AccorHotels certified review
« Good location, reasonable value »

Well-placed hotel, with public parking opposite. Standard IBIS room, modernised to a good standard. Good shower. Breakfast good, but expensive. Friendly, helpful staff.

Joe D. Friends - 26/09/2018 AccorHotels certified review
« Out of date decor in a very tiny room where the air con was back to front. »

Helpful friendly staff but not very knowledgeable about the amenities. The guy on reception took a while to work out the air con as it had been installed in reverse? And he didn’t know how we call reception. The room was clean but poor out of date decor and lack of space would stop me returning.

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLIN W., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. The rooms have been renoved in 2017 but we know that it's small. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie MOUNIER Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

None Families - 24/09/2018 AccorHotels certified review
« It was satisfactory »

Reception staff most helpful, breakfast VERY busy and tables left uncleared making it unpleasant to sit in the dining area.

Cjl Couples - 24/09/2018 AccorHotels certified review
« Friendly and helpful staff, reaally good breakfasts, spotlessly clean room and great central location »

We had a great week from the time we arrived through to the morning we left. The staff were helpful, friendly and efficient. Yes the rooms are small - but the experience was better than in bigger Ibis hotels we have stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CLIFF L., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie MOUNIER Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Ken A. Couples - 23/09/2018 AccorHotels certified review
« Great Stay »

Good location, friendly staff, typical Ibis hotel (little smaller rooms than some).

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN A., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

L C. Friends - 23/09/2018 AccorHotels certified review
« Staff were extremely friendly and helpful »

Perfect location as could walk to old walled town. Air conditioned room and shower excellent. Paid for underground parking and staff recommended good restaurant for the evening and the hotel gave us a good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear C. L., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

S.f. Couples - 22/09/2018 AccorHotels certified review
« Very friendly welcome at the hotel. »

The rooms were what we would expect from an IBIS hotel. Very comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEWART F., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Tony Couples - 22/09/2018 AccorHotels certified review
« felt safe and secure , very pleasant staff »

enjoyable although rooms are a bit small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TONY M., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

George Families - 17/09/2018 AccorHotels certified review
« Well-located hotel on the Place Gambetta »

The rooms are small but very clean with en-suite bathroom - very adequate for one person or maybe 2 people for a night or two. The breakfast buffet was varied and generous. The staff we encountered were welcoming and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGE R., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

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