Hotel - ibis Carcassonne Centre la Cité
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Carcassonne Centre la Cité Hotel

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3.0/5 733 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Rooms for guests with reduced mobility - Contact the hotel
  • Pet allowed 5  EUR
  • Air conditioning
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
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Hotel location

Our rooms

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

  • 48 rooms
  • 9 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Crib on request
    • Air conditioning
    • Telephone
    • Radio in room
    • Crib on request
    • Opening windows
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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3.8/5 AccorHotels Rating Based on 1,165 reviews

Our guest reviews for ibis Carcassonne Centre la Cité

100% genuine reviews from our guests

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3.0/5 TripAdvisor Rating Based on 733 reviews
AccorHotels certified review
Nataliya Couples - 09/04/2018
« Nice hotel in good location »

Clean, nice, quiet hotel. Friendly staff. Good breakfast. Fast WiFi.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY S., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Mark R. Couples - 09/04/2018
« Well located hotel, clean and friendly »

Well located hotel halfway between the town centre and the cite, everything is within a comfortable walking distance. Typical Ibis, nice rooms comfy bed. Probably cleaner than some. Check-in staff seemed to talk mainly French, however we managed to understand them so all was fine. We had a good night’s sleep after a long day playing tourist in this beautiful city

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK CHRISTOPHER R., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Anonymous Couples - 02/04/2018
« Good quality for t'he price. »

Good room and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AINA L., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie M RECEPTION Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Anonymous Friends - 14/03/2018
« Good location and helpful staff »

The hotel was in a good location. The staff were very welcoming and really helpful and friendly. The rooms were very small, particularly the bathroom, but they were ample for our one night stay. We would stay here again if we visited Carcassonne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANN-MARIE D., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Hugh S. Couples - 06/03/2018
« Everything except the internet was fine »

Staff were courteous and helpful. Room was fine, though very tight. The mattress-toppers seemed oversized and made sitting on the bed quite unstable.The only real problem was the internet, which was very erratic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear HUGH S., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Andrea C. Couples - 06/03/2018
« Good value for money hotel »

Room clean and tidy, hotel staff helpful and friendly and lovely breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREA C., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Brendan Couples - 05/03/2018
« Comfortable room, bijou shower room, friendly helpful staff, good breakfast and in a very central location »

Enjoyable overnight stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRENDAN M., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Henry Families - 04/03/2018
« Convenient and well maintained »

Good location and although older hotel well maintained and comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear HENRY J., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Anonymous Couples - 19/02/2018
« Overnight stop »

Friendly staff. Generous as we were both offered a welcome drink as Silver members of Accor. Complimentary coffee before leaving. Room small but functional, bed and pillows comfortable. Neighbours very noisy until 2am! Parking but pricey. Well situated. Breakfast good but lacking fresh bread.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

AccorHotels certified review
Anonymous Solo - 07/02/2018
« Hotel facilities very small »

I was disappointed from the moment I arrived. Reception staff very nice and polite. I was informed that if my car was to big I could not use the hotel parking, so I had to use a public carpark. Hotel parking is one of the reasons I chose your hotel. The room was very small, I tripped over the bed as I walked in to the room. Plus the bathroom was also very small compared to your other hotels. However, the bed was very comfortable and quiet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY STOTEN, Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

TripAdvisor review
Business - 04/02/2018
« Needs a refresh »

Central location but an old style Ibis. Wifi did not work, the buffet breakfast was pretty basic, and the room was noisy on the main road. Refurbishment double glassing for the noise would be useful. The Ibis Style was much superior but slightly further out but easier access for the old City of Carcassone

AccorHotels certified review
Tony P. Couples - 21/01/2018
« Efficient and comfortable, staff helpful! »

Stay was fine, good facilities and helpful staff

AccorHotels certified review
Jerry R. Friends - 19/01/2018
« Good hotel in amazing town »

One night stay 5 rooms, 9 guests - excellent location, very clean and tidy hotel with good breakfast selection

AccorHotels certified review
Ian Couples - 01/01/2018
« Good location and good breakfast. »

The hotel location is excellent. We found the car park opposite the hotel by reading reviews online. We checked in. We were given our key but no other information of any sort was offered to us. We were surprised. We speak French. There was no mention about breakfast, or local restaurants, or parking or the bar. We were a bit disappointed. The room was okay. Breakfast was very good but there were shortages of plates for fruit salad on the first morning when it was very busy. Overall, we were satisfied.

AccorHotels certified review
Jordi S. Couples - 27/11/2017
« All perfect... but the bathroom is too little »

the staff is amazing, gentle and useful. But being a Ibis customer I know what to expect, and I repeat, the batroom is really too little, that put a cloud in our stay.

AccorHotels certified review
Anonymous Couples - 19/11/2017

Caring helpful staff as usual. ensure stay problem free.

AccorHotels certified review
Sharon H. Families - 05/11/2017
« Ibis Carcassone »

Staff were friendly and helpful. Rooms a little small for my liking but if you used just to sleep it was perfectly fine. Ideally positioned to get both Old and New Town.

TripAdvisor review
Family - 02/11/2017
« Close to attractions »

Spent a long weekend in Carcassone. Rooms are a little small, staff is friendly and that helps a lot. Breakfast is sufficient - I do like my sausages so they were missed. Eating out in the evening has to be done early at this time of year. Restaurants close early! Once, your in your feed. Otherwise it's a microwaved evening meal at the hotel. Having said all that, I would stay again because of the friendly staff. From the floorplans it seems as though 1st floor rooms maybe slightly bigger.

AccorHotels certified review
Ken J. Friends - 29/10/2017
« Tired establishment with tireless staff »

Great staff , poor establishment. The reception area is worn out! So first impression is not good. However great staff made our stay a good one. Good breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear KEN J., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre la Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

TripAdvisor review
480astridp Couples - 28/10/2017
« Carcassonne »

A very convenient property to walk up to the lower gate of the cite over the pont. The room is small but at a very basic price. The breakfast is very good and the location is excellent. Parking is available at the understanding opposite the hotel. Not far to walk to the market square for great dinners

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