Hotel - ibis Carcassonne Centre la Cité
Ibis Hotel Hotel Ibis Hotel Hotel

ibis Carcassonne Centre la Cité Hotel

3.0/5 771 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • Wireless Internet connection
    • WIFI in the communal areas
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Rooms for guests with reduced mobility - Contact the hotel
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
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Hotel location

Our rooms

Warm, modern  en comfortabel, met een zacht bed en een functionele badkamer. De kamer beschikt over alles om u thuis te laten voelen

  • 48 rooms
  • 9 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Baby bed
    • Air conditioning
    • Telephone
    • Radio in room
    • Opening windows
    • Baby bed
    • Work desk in all rooms
    • Manual temperature control
    • Satellite/cable colour TV
    • Bouquet TV Canal+ and Canalsat
    • Direct dial telephone
    • High speed transmission line
    • Iron in room
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
3.9/5 AccorHotels Rating 1,416 reviews

Our guest reviews for ibis Carcassonne Centre la Cité

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.0/5 TripAdvisor Rating 771 reviews
George Families - 17/09/2018 AccorHotels certified review
« Well-located hotel on the Place Gambetta »

The rooms are small but very clean with en-suite bathroom - very adequate for one person or maybe 2 people for a night or two. The breakfast buffet was varied and generous. The staff we encountered were welcoming and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGE R., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Steve R. Couples - 13/09/2018 AccorHotels certified review
« Excellent location but small room »

Very clean and tidy, good breakfast but the rooms are small considering the nightly charge. Could also hear next room’s plumbing when toilet or shower used.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Average »

We were told Ibis had a free parking which wasn't the case at all. We were told Ibis was 1. Too small for our car 2. It was 9Euros for 24hrs!! Thankfully we only stayed 1 night otherwise this could have impacted our journey considerably!! Then we were told Parking Gambetta had places at 7Euros so we headed that way but the parking was showing " ferme"! The person at the reception did not tell us " even if it is showing "ferme" dont worry its open! It took us 35min to find one but we are glad we look for ourselves as NOBODY at the reception told us not to worry on Sunday as it is FREE!! We will not be coming back to Ibis in Carcassonne for the parking which means additional 7Euros a day and 9Euros if parking at Ibis. On a second point, less important, the coffee is terrible. It seems extremely diluted with water even the milk doesn't seem real when selecting a "cafe au lait". It looks as dark as if no milk was added. Otherwise breakfast was fine and room clean. Best Lea

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURE G., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. All the carparks in city-center are paying, there's free spaces in the streets between 6 PM to 9 AM. We will check on website what is writen and make some changes if it's not precise. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Anonymous Friends - 12/09/2018 AccorHotels certified review
« Very comfortable- would return »

The staff were a delight and very helpful, cheery nature, working as a team. Breakfasts were excellent, with a varied choice. Room was bright, bed comfortable, bathroom excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEANETTE L., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Judith Couples - 11/09/2018 AccorHotels certified review

Agradable.

Our hotel has responded to the review
Our hotel has responded to the review

Estimada JUDITH S., Le agradecemos enormemente sus comentarios en relación a su estancia en ibis Carcassonne Centre La Cité. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Julie Mounier Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Mr M. D. Couples - 11/09/2018 AccorHotels certified review
« very satisfactory and enjoyable »

The staff were extremely helpful, thanks you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear D. M., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane FRONTERA DIRECTEUR Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Anonymous Couples - 09/09/2018 AccorHotels certified review
« Clean well situated basic hotel »

The hotel is well located. The reception staff were friendly and helpful. It’s a bonus that the hotel has a small number of secure car parking spaces.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAUREEN M., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. wish you a lovely day, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Guest F. Couples - 27/08/2018 AccorHotels certified review
« Budget Hotel »

Hotel was easy to find. Location is quite good to visit both bastide and cite medieval. Parking was not clear. Think you should state in the booking that parking is gambetta and 9€ so you can way up the price versus other hotels in the area. Room was relatively clean and tidy but construction of the building/pipes made for a very noisy room. Each time someone went to toilet in surrounding rooms we heard the water flushing very loudly - that woke us up several times. Then in next room the dog barking at 7am on a Saturday morning for 20mns was not a welcome wakeup call either.

Our hotel has responded to the review
Our hotel has responded to the review

Dear LYNDELL R., Thank you for taking the time to tell us about your experience at the ibis Carcassonne Centre La Cité. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Alan V. Couples - 27/08/2018 AccorHotels certified review
« Very pleasant stay »

Great location for old and new town. Staff very good, beds comfortable, air just adequate and a good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALAN V., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

M M. Couples - 23/08/2018 AccorHotels certified review
« Good value hotel in good location »

Staff were very cheerful and helpful. Location was excellent for visiting old town, and city centre. Close to bus stop for airport. Rooms very small but clean and beds comfy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BERNARD M., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Wayne S. Couples - 21/08/2018 AccorHotels certified review
« Great »

All staff Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

M B. Couples - 21/08/2018 AccorHotels certified review
« Central »

We found the Ibis a good location. Very clean and helpful staff. Would recommend some nice eating places close by. And easy access to Carassone Cite which is beautiful. Hoping to go back next year

Our hotel has responded to the review
Our hotel has responded to the review

Dear MAUREEN B., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Jim Couples - 20/08/2018 AccorHotels certified review
« Mr »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES M., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

John Couples - 19/08/2018 AccorHotels certified review
« Comfortable good value hotel with great location »

Very enjoyable stay. All staff very professional & welcoming. Breakfast excellent. Room was pleasant but a bit small & air conditioning not as effective as it should have been. Great location for seeing the city. Able to check in early which was a great plus.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN H., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Nigel K. Families - 14/08/2018 AccorHotels certified review
« Mr »

unfortunately the air conditioning was not working in our room 109, but it was working in our son's room 111

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julie Mounier Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Liam S. Couples - 14/08/2018 AccorHotels certified review
« Reasonable accommodation for price in good location »

What I expected of a Ibis hotel good bed etc., the only fault was the air conditioning could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Julie Mounier RECEPTION Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

John Couples - 13/08/2018 AccorHotels certified review
« good value for money »

Extremely clean close to the city centre. Good customer service. The key however had to be reprogrammed twice over our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN C., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Anonymous Business - 13/08/2018 AccorHotels certified review
« Very polite, friendly and helpful staff »

Very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear G. T., We very much appreciate your comments regarding your stay at the ibis Carcassonne Centre La Cité. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Julie Mounier Assistante Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Margaret O. F. Couples - 07/08/2018 AccorHotels certified review
« Comfortable, central location to access Carcassonne »

We enjoyed our stay at the Ibis. Staff were friendly, courteous , helpful and efficient . Air conditioning was great and breakfast al fresco was lovely!

Our hotel has responded to the review
Our hotel has responded to the review

Hello, thank you so much for your sharing. It's always a pleasure to satisfy our guests. We hope to welcome you on a next stay ! Have a lovely evening, Julie Mounier Assistant Ibis Centre Carcassonne 5 Square Gambetta 11000 Carcassonne 04/68/72/37/37

Simon D. Couples - 05/08/2018 AccorHotels certified review
« Great hotel for short stay »

Clean and air conditioning worked perfectly in a particularly hot weather,breakfast excellent and Staff very helpful

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