Hotel - Mercure Hotel Nijmegen Center
Mercure Hotel Mercure Hotel

Mercure Hotel Nijmegen Center

4.0/5 754 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 20  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Sauna
  • Golf course 18 holes  (Nearby)
  • Clay tennis court  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:00-22:00
    • Opening hours : Week-end 18:00-22:00

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the room type that suits your needs. Our 112 luxury hotel rooms have recently been upgraded and fitted with beautiful bathrooms with walk-in showers. Or get a Privilege room with extra facilities!

  • 112 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.5/5 AccorHotels Rating 4,475 reviews

Our guest reviews for Mercure Hotel Nijmegen Center

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 754 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 09/01/2019 AccorHotels certified review
« Friendly staff, clean and comfortable »

Overall everything was as expected. Shame we couldn't use the vouchers as the bar was closed but a good idea.

Anonymous Couples - 06/01/2019 AccorHotels certified review
« Great stay »

Very comfortable

David C. Families - 05/01/2019 AccorHotels certified review
« Very good, met our expectations »

All very good

Siobhan &. O. Business - 05/01/2019 AccorHotels certified review
« A warm and relaxing New Year »

From start to end we were welcomed by friendly staff. There was space and time to catch up with friends, the restaurant and breakfast staff went out of their way to accommodate us, and it was really great to be able to have a late breakfast & check-out on New Year's Day - thanks for that! We're always comfortable here, and we're both very grateful for the ease with which my disabled husband can get around within the hotel.

Ardalan Business - 02/01/2019 AccorHotels certified review
« Nice location, old facility »

Mercure hotel located nicely close by the train station which is the most important characteristic of the hotel when you using the train for transportation. All staffs were very warm, nice and welcoming which also enhance the satisfaction feeling beside the nice breakfast. But in other hand, I should admit, the facilities, especially the heating systems, are quite old and not maintained well. unfortunately, I have had a noisy heating system which caused bad sleep for two nights. after the first night, I called for the handyman to fix it but he wasn't successful. finally, I figured it out that by squeezing the towel behind the piping of the heater, the sound can be reduced significantly. Overal, I guess I will back to Mercure Nijmegen whenever I use the train system but otherwise I think I'll try other places in Nijmegen.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., We very much appreciate your comments regarding your stay at the Mercure Hotel Nijmegen Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Even though our rooms are completely renewed in 20…, the heating system was not renewed unfortunately. We hope this is the next project we may tackle. In the meantime we will check other possibilities for the noise in that room. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Sincerely, Jurriaan Theloosen General Manager ________________________________________ Mercure Hotel Nijmegen Centre Stationsplein 29 6512 AB NIJMEGEN The Netherlands ________________________________________ T + 31 24… F + 31 24… E-mail : H1… mercure.com / accorhotels.com

Sivabalan V. Business - 29/12/2018 AccorHotels certified review
« Very Good »

Staff are friendly and helpful. Comfort zone during the stay.

Sal Business - 28/12/2018 AccorHotels certified review
« Nice and comfortable from start to end »

Great staff at the reception, kitchen, cleaners etc GM is very helpful and and get involve to understand and resolve issues. Very close to train station and town.

Elena W. Business - 27/12/2018 AccorHotels certified review
« Mrs. Elena W. »

The hotel location is convenient, room is very clean, staffs are friendly and warm.

Doug M. Business - 26/12/2018 AccorHotels certified review
« As expected based on previous stays. »

Courteous staff and comfortable room. Service at breakfast was great. I appreciate the option of not having the room made up every day.

Brigitte Couples - 20/12/2018 AccorHotels certified review
« nice time at the bar! »

Goal was medical, so none of the options I can choose

Helen X. Business - 20/12/2018 AccorHotels certified review
« Faultless stay in central hotel »

I cannot fault the hotel. It is perfect!

Anonymous Couples - 18/12/2018 AccorHotels certified review
« Great times in Nijmegen »

Thank you for a wonderful experience. Great service, great room and worth the price.

Frank Friends - 16/12/2018 AccorHotels certified review
« Disappointment after dissapointment »

The room was noisy, from both neighbours and the outside. We wondered whether the window was open or something but it was not. We expected some more effort from the hotel to reduce noise. The room became incredibly cold during the night and there was no way to make it a little warmer. And there were no extra bed sheets. The bed was a double bed instead of a twin bed that we actually ordered. On closer inspection it was two single beds attached together (and one big bed sheet). When one of us turned during their sleep, the whole bed (mattress or structure) moved up and down, waking the other person up (and we are not that heavy). Thus, we had a horrible night of sleep. When we initially arrived, before we knew it, we paid for breakfast (instead of only tourist tax), which we did not order (because it is 40 bucks)! The next morning the receptionist asked whether we had eaten breakfast and (hopefully) returned the money via credit card because we did not use it. We think it is a very hostile and confusing procedure. They could have simple asked whether we wanted breakfast. The cleaning ladies disrupted our morning by almost entering the room at 9 without notice. I made some noise and they promptly excused themselves and left. As a minor point, we were kindly asked to use our own towels to save the environment, but at the same time we were provided with big tubes (not reusable dispensers) of shower gel and soap. We had to throw half of the contents away.

Our hotel has responded to the review
Our hotel has responded to the review

Geachte heer G., Bedankt dat u de tijd heeft genomen om ons te vertellen over uw ervaring in Mercure Hotel Nijmegen Centre. Het spijt ons te vernemen dat uw verblijf niet geheel naar wens is geweest. Graag maken we van de gelegenheid enige zaken op te helderen. Het bedrag wat bij inchecken op uw creditcard wordt geblokkeerd is geen betaling, maar een reservering. Dit is een standaard procedure bij de meeste hotels. U heeft dan nog niet betaald. Het ontbijt wordt in ons hotel standaard opgeboekt, omdat ruim 80% van onze gasten hier gebruik van maakt. Bij check out wordt gevraagd of gasten hebben ontbeten en wanneer dit niet het geval is, wordt het er direct afgehaald. Het resterende bedrag van het op de credit card gereserveerde bedrag, wordt direct vrijgegeven. Het is spijtig te lezen dat u geen melding heeft gemaakt van een aantal zaken, zodat we uw verblijf direct aangenaam hadden kunnen maken. Zo waren er voldoende kamers beschikbaar en hadden we u graag een rustiger kamer met ander bedtype toegewezen. Helaas begeven onze medewerkers zich maar enkele keren per avond op de etages, waardoor er geen overlast is opgemerkt. Echter, bij normaal gedrag nemen gasten namelijk niet veel waar van de geluiden in andere kamers. Als u dit bij ons had gemeld, hadden we direct actie ondernomen. Er is een verwarming in de kamer, welke door gasten zelf bediend kan worden. Wanneer dat niet voldoende is, plaatsen we graag een extra heater op de kamer of brengen een extra dekbed. Dit gebeurt regelmatig bij gasten uit warmer oorden, dus hebben we voldoende beschikbaar. De bedden bestaan inderdaad allemaal uit losse onderstellen, maar een double heeft één groot matras. Wanneer hierin iets schuift, is het een kwestie van een pal omzetten, waardoor dit niet gebeurt. Ook dit hadden we graag direct voor u opgelost. Dat de housekeeping zo vroeg probeerde binnen te komen is zeker niet gewenst. U kunt ervan uitgaan dat we dit bespreken met het team om herhaling te voorkomen. We begrijpen ook uw opmerking over de amenities. Wij zouden ook liever een andere oplossing voor de kleine flesjes willen. Alleen zijn wij gebonden aan de voorschriften van Mercure Hotels en de keuze hierin ligt bij het merk. Wel ondernemen we diverse andere activiteiten om beter om te gaan met ons milieu. Wist u bijvoorbeeld dat wij bomen planten met de besparing die het hergebruiken van handdoeken oplevert? Dat is heel succesvol en een mooie actie. Ook brengen we wekelijks het oude brood bij een zorgboerderij in de omgeving en zijn onze oude uniformen hergebruikt voor isolatiemateriaal. Dat is maar een greep uit alle activiteiten die we ondernemen naast de normale zaken als water- en energie besparingen, uitgebreide afvalbeheersing, etc. Wij stellen het op prijs dat u uw opmerkingen met ons heeft willen delen en wij hopen dat u ons de kans wilt geven om u in de nabije toekomst beter van dienst te zijn. Mocht er dan iets in het hotel zijn wat u niet prettig vindt, geef het dan gerust direct aan bij onze medewerkers. Wij vinden dat echt niet vervelend en willen juist graag dat u een goed verblijf heeft! Hartelijke groet, Ivonne den Hartog Management Assistant ________________________________________ Mercure Hotel Nijmegen Centre Stationsplein 29 6512 AB NIJMEGEN The Netherlands ________________________________________ T + 31 24… F + 31 24… E-mail : H1… mercure.com / accorhotels.com

Steve M. Business - 16/12/2018 AccorHotels certified review
« Perfect Location »

The hotel is very well located, within walking distance to downtown, and right beside the train station. The room was very clean, well laid out. The bed was comfortable and there is a restaurant onsite. I was able to get out for a run each morning and the hotel is well located to do this, with no need to deal with cars. The coffee in the lobby is a very nice touch each morning. Thank you to the friendly staff.

Anonymous Business - 14/12/2018 AccorHotels certified review

Good , friendly staff at reception , clean rooms and nice welcome gift

Anthony B. Business - 12/12/2018 AccorHotels certified review
« Very Good »

Over all I found your hotel to be very nice, clean with friendly staff and good food. One issue is the noise from the street at night. Also as it can be very warm at night in bed I would also prefer to have or the option to have a separate top bed sheet and not just the duvet bed cover so as not to have to put on the air conditioning.

Bart R. Friends - 11/12/2018 AccorHotels certified review
« Short but comfortable »

I only stayed for 1 night and didn't really use any of the facilities but the front of house staff was very friendly and both checkin and checkout were quick and effortless.

Ian U. Business - 09/12/2018 AccorHotels certified review

pleasant, quiet and comfortable

Gummi Business - 09/12/2018 AccorHotels certified review
« Fresh orange juice »

The room was good, the fresh orange juice during breakfast is a great value.

Daniel Business - 09/12/2018 AccorHotels certified review
« Expensive »

I don’t like it, so expensive for what they offered, the room is very small and the condition inside are in bad condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Nijmegen Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jurriaan Theloosen General Manager ________________________________________ Mercure Hotel Nijmegen Centre Stationsplein 29 6512 AB NIJMEGEN The Netherlands ________________________________________ T + 31 24… F + 31 24… E-mail : H1… mercure.com / accorhotels.com

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