Hotel - Novotel Moscow Sheremetyevo Airport
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Novotel Moscow Sheremetyevo Airport Hotel

4.0/5 1,416 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 2,000  RUB
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • MOSCOW SHEREMETYEVO
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

Make yourself at home in one of 493 spacious and bright rooms, featuring modern interiors and all the necessary amenities. The Novotel Sheremetyevo Airport hotel offers 3 room categories: Standard, Superior and Deluxe. 24-hour room service.

  • 493 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 23 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WiFi in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 2,991 reviews

Our guest reviews for Novotel Moscow Sheremetyevo Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,416 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Gio A. Families - 10/07/2018 AccorHotels certified review
« Mr »

The staff was really friendly and formal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay.We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations.Positive feedback from a satisfied guest is our greatest reward. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov General Manager

Edward A. Solo - 01/07/2018 AccorHotels certified review
« Great Hotel to stay at if you have an early flight out of SVO »

I Loved the hotel and the amenities the hotel offers. My only complaint is the shuttle from SVO to the Hotel takes a little long. Other than that, it's a beautiful hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. We are glad to find out that you appreciated your stay with us. Positive feedback from a satisfied guest is our greatest reward. We do everything to support our guests with comfortable shuttle buses from/to the airport 24 hours a day. The way from the airport takes about 7 minutes to get to our hotel and only a traffic jams can take it a little longer. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Patricia P. Families - 23/06/2018 AccorHotels certified review
« Very comfortable ! »

Stayed one night. Very satisfied with the room and the facilities. Shuttle service is on time. Nice people. Thx

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patricia P.! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Positive feedback from a satisfied guest is our greatest reward.Thank you again for your compliments and for choosing “Novotel Airport Sheremetyevo”! Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Anonymous Couples - 22/06/2018 AccorHotels certified review

People from Reception desk were great, warm and very helpful. But the airport drop off was a terrible experience. The shuttle driver dropped us at wrong terminal (in spite of asking where to go for KLM before boarding the shuttle) and that too to the arrival rather than on the departure floor. We had to walk 3 floors up and then to E terminal - about 20 mins, almost made us to miss out flight and definitely made the start of the day very frustrating. Hopefully this will be fixed in future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". We are glad to find out that you appreciated your stay with us. Special thanks for your kind words regarding our staff! Please, accept our apologies for any inconveniences regarding the unavailability of hot water. The accident happened due to temporary maintenance works held at the hotel at that moment. As for the shuttle, let me inform you that by the agreement with the airport, our shuttle bus can pick up and drive our guests only to the arrival area at the first floor. Thank you for understanding! For more accurate information it is better to contact the reception desk. Our colleagues can provide correct information on your flight through the database. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Aleš Business - 17/06/2018 AccorHotels certified review
« very good service, close to the airport »

Good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ales! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". We are very glad to know that you appreciated our service and the location of our hotel. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Andrzej Business - 17/06/2018 AccorHotels certified review
« Business Trip to Moscow »

Modern clean hotel with good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrzej! Thank you for your feedback addressed to "Novotel Airport Sheremetyevo". We are glad to find out that you appreciated your stay with us. Special thanks for all the positive moments mentioned in your review. Your positive feedback inspires us to improve quality of service day by day. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov General Manager

Business - 15/06/2018 TripAdvisor review
« Nice at Novotel »

Without thinking about it twice, I again booked a room at the Novotel Sheremetyevo and am glad that I did. The outstanding service and comfort that I have come to expect there is still the norm. Very nice!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chuck! Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback. It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov General Manager

Einar L. Business - 14/06/2018 AccorHotels certified review
« I will be back - for sure. Good hotel. »

Nice comfort, helpful frontdesk staff. Fine breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Einar! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are glad to find out that you appreciated your stay with us. Positive feedback from a satisfied guest is our greatest reward. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Mrj Business - 05/06/2018 AccorHotels certified review
« Registration »

Everything was as per normal ( very good) until checkout. I had asked for my registration to be ready for my checkout ar 13-00 but it wasn’t and I had a fifteen minute wait for it to be ready, the only blemish on a good nights sleep after a couple of beers with the excellent bar staff. Hopefully this is a one off mistake as it’s the only time I have ever had a problem no matter how small. Overall normal high class service. Thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We very much appreciate your comments regarding your stay at the Novotel Moscow Sheremetyevo Airport. We are glad to hear that your overall experience was good, despite the inconvenience on the checkout. We would like to apologize and assure you, that all your wishes will be noticed. Thank you very much for choosing our hotel and we hope to see you really soon! Sincerely, Sergey Ryltsov, General manager.

Anonymous Business - 30/05/2018 AccorHotels certified review
« Satisfactory »

The hotel itself was nice. The location was good and the shuttle service to and from the airport was a nice perk. The staff was not very courteous or friendly which was the main reason for the rating of a six.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you for your feedback addressed to "Novotel Airport Sheremetyevo". Guests’ comments are very important for us because it helps us in our daily work of our-perfection. Be sure that we will share your comments with our Restaurant and Front Office management to improve quality of these services. We would really appreciate if you would give us another visit and a chance to change your opinion on your next visit to Moscow! Best regards, Sergey Ryltsov General Manager

Anonymous Business - 24/05/2018 AccorHotels certified review
« Short but Nice stay »

Quiet night after a later arrival

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you for your feedback addressed to "Novotel Airport Sheremetyevo". It is a pleasure to know that you give a high estimate of provided service. Your satisfaction is the best reward for our staff who work day after day to offer you an irreproachable service. Thank you again for your compliments and for choosing “Novotel Airport Sheremetyevo”! Looking forward to welcome you soon! Best regards, Sergey Ryltsov General Manager

Jkhjk Business - 22/05/2018 AccorHotels certified review
« not quite what you would expect from a novotel »

room clean, complimentary water bottles used, breakfast quality minimal, breakfast area unpleasant, no information given about airport shuttle, etc. there are better options closer to the terminal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. We regret that quality of provided service did not meet your expectations. Please accept our apologies for the inconveniences you experienced during your stay. Be sure that we take your comments up with our associates in the concerned areas and address it generally with all management. We can assure you as well that all necessary trainings for the employees will be organized. We would also like to offer you a complimentary upgrade to Suite room for your next stay with us. We appreciate your concerns, and we sincerely hope that you will give us the opportunity to welcome you in our hotel in the near future and change your opinion regarding our service. Best regards, Sergey Ryltsov General Manager

Oksana Couples - 22/05/2018 AccorHotels certified review
« Cosy and great service »

Fast and professional check-in and very cosy room with great view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Oksana! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Hany S. Business - 18/05/2018 AccorHotels certified review
« Engineer »

Perfect staying especially the friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hany ! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Natalia Solo - 12/05/2018 AccorHotels certified review
« Great »

Meet standards Professional Great staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia! Thank you very much for your feedback addressed to "Novotel Airport Sheremetyevo".It is a great pleasure for us to find out that you are our frequent guest and appreciate our quality of service, we always try providing our guests with perfect conditions for the rest. We are looking forward to welcome you back at “Novotel Airport Sheremetyevo” as soon as possible! Sincerely, Sergey Ryltsov, General Manager

Charles Business - 07/05/2018 AccorHotels certified review
« Novotel Sheremetyevo - My Home-Away-From-Home in Russia »

As usual, my experience was in the Novotel Sheremetyevo was completely enjoyable. I had one small problem that was solved to my complete satisfaction by hotel representatives, Igor and Anastasyia, in a friendly, professional way - including gifting me with a complimentary bottle of wine plus sweets as a compensation for any inconvenience to me. All that was in addition to the high-level service I have come to expect at Novotel Sheremetyevo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov General Manager

Barry Business - 02/05/2018 AccorHotels certified review
« Good hotel, clean rooms and fine breakfast. »

Easy to access from the airport. Next to the good breakfast, enough choice for lunch and dinner.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barry! Thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. It is a great pleasure for us to find out that you appreciate our quality of service, as we always try providing our guests with perfect conditions for the rest. We also invite you to visit our new fitness center to relax and have a good time during your next visit. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov General Manager

David F. Business - 30/04/2018 AccorHotels certified review
« excellent hotel »

It's always good staying with Novotel and I noticed two significant improvements during this stay. First of the four bed pillows provided one was hard ! Something I had asked for on several previous occasions but only "marshmallow pillows" available. Secondly, bar service and staff very much improved and also with new uniforms. A significant step forward on which I congratulate Novotel management.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David! We appreciate you taking time to share your impressions regarding your stay with us. It is our priority to provide the best service and make your stay memorable and joyful. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your compliments and for choosing “Novotel Airport Sheremetyevo”! Looking forward to welcome you soon! Best regards, Sergey Ryltsov General Manager

L. Business - 26/04/2018 AccorHotels certified review
« Basic »

Good Novotel quality as usual, no specials this time for my platinim status..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L.! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us. It is a great pleasure for us to find out that you are our frequent guest and appreciate our quality of service, we always try providing our guests with perfect conditions for the rest. As for the Platinum status, let us inform you that privilegies provided are depended on type of booking. You may call our reservation department to check all information regarding it. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov General Manager

K. Business - 24/04/2018 AccorHotels certified review
« OK »

OK this time but I was not satisfied with the service level during my last 2 visits due to unprofessional behavior of the receptionist

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K.! We appreciate you taking time to share your impressions regarding your stay with us.I would like to assure you that guests’ comments are very important for us, and we will make everything possible to prevent such situations in future. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Sincerely, Sergey Ryltsov, General Manager

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