Hotel - Novotel Moscow Sheremetyevo Airport
Novotel Hotel Novotel Hotel

Novotel Moscow Sheremetyevo Airport Hotel

4.0/5 1,461 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 2,000  RUB
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • MOSCOW SHEREMETYEVO
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

Make yourself at home in one of 493 spacious and bright rooms, featuring modern interiors and all the necessary amenities. The Novotel Sheremetyevo Airport hotel offers 3 room categories: Standard, Superior and Deluxe. 24-hour room service.

  • 493 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,400 reviews

Our guest reviews for Novotel Moscow Sheremetyevo Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,461 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Hany S. Business - 14/12/2018 AccorHotels certified review
« Engineer »

Very nice, I enjoyed my stay in a comfort quite room with no disturbance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hany S.! Thank you for the feedback about your stay at "Novotel Airport Sheremetyevo". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant! Best regards, Sergey Ryltsov General Manager

Enrique Business - 14/12/2018 AccorHotels certified review
« Issues not resolved »

I had an issue when I arrived. The bathroom was dirty and there were no towels. I informed at reception: nothing happened. I called again after some hours and nothing. I found a cleaning lady that gave me towels. I filled in the survey that was in my room and the Quality manager sent apologies and offered me a room upgrade (which I didn’t accept) and promised some confections and sweets that never came. Also 2 elevators out of 3 were out of order, so everything seemed to be a chaos

Anonymous Solo - 12/12/2018 AccorHotels certified review

Fantastic, nice clean rooms with friendly and helpful staff throughout the hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you for your feedback addressed to "Novotel Airport Sheremetyevo". We appreciate you awarded us with the highest mark. Comments like yours inspire us to provide perfect conditions for our guests. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov General Manager

Anara Business - 12/12/2018 AccorHotels certified review
« Average hotel »

Unfortunately the start wasn’t pleasant by struggling to find the reception to checkin. It was a little bit confusing which reception we should go to and it turned out we queued for the wrong one. The most annoying part was that the front desk from the “right” reception saw us heading to the wrong one and never bothered to let us know.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anara! We appreciate you taking time to share your impressions regarding your stay with us. With regret we found out that not all our services met your expectations. Let us please inform you that USB ports in your room were immediately checked and it works. We can assure you as well that all necessary trainings for the employees will be organized to exclude such situations in future. Accept our apologies for all inconvenience you experienced during your check-in. We appreciate your concerns, and we sincerely hope that you will give us the opportunity to welcome you in our hotel in the near future and change your opinion regarding our service. Best regards, Sergey Ryltsov General Manager

Vladimir Solo - 06/12/2018 AccorHotels certified review
« Great food, poor WiFi. »

Stayed here for one night because of the plane delay. The personnel are polite and helpful, the rooms are clean and of good standard, but best of all was the food in the restaurant. Actually the only thing pulling down was poor WiFi in rooms - it was almost unusable, though it worked better at the reception floor. The WiFi speed was limited too, and if you want better speed you have to pay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vladimir! Thank you for your feedback addressed to "Novotel Airport Sheremetyevo". We are very glad that generally you enjoyed your stay and that we were able to meet your expectations. You can be sure that our IT department personnel will check WiFi in your room and solve the problem. We hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

Israel A. Families - 30/11/2018 AccorHotels certified review
« all details well take »

nice to have the necessary additional details we order for the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Israel! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback.We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We try to do our best to provide perfect service for our guests. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Anonymous Business - 28/11/2018 AccorHotels certified review
« Pretty used for the price »

The bathroom is outdated and I would expect the toiletries of a better quality for the room price

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! With regret we found out that not all our services met your expectations. Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. We are looking forward to welcome you back at «Novotel Sheremetyevo Airport»! Best regards, Sergey Ryltsov, General Manager

Alexander P. Business - 28/11/2018 AccorHotels certified review
« Dear Mr. S. Ryltsov! My name is Alexander P. »

Last month I stayed at the Novotel, having acceptable quality of accomodation. Thank your staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alexander! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". We are glad to find out that you appreciated your stay with us. Guests’ comments are very important for us because it helps us in our daily work of our-perfection. Please, be sure that we will take into account your comment. We are looking forward to welcome you back at «Novotel Sheremetyevo Airport»! Best regards, Sergey Ryltsov, General Manager

Anonymous Families - 25/11/2018 AccorHotels certified review
« Disappointed by receptionist »

Dear Sir/Madam, On November 11-12,2018 I stayed at your hotel for one night in room number 6177. As I mentioned to your receptionist at the time, I showed my Aeroflot Bonus card upon my arrival. Every previous visit, I was offered by your receptionist to add my points via Aeroflot Bonus card. [card no. 10… as attached] This time, the receptionist used her personal cellphone to take photo of my Aeroflot Bonus card but she didn’t give me the right answer. The situation showed that she doesn’t know about this because she asked another staff beside her all the time. Moreover, I and my 67 year old mother was asked to wait until the room is ready because we arrived at 10:00. Honestly, we respect the rule of check-in and check-out time and we understand this circumstance very well. My mother and I sat at the lobby and no one notified us about how long we must stand by until several hours later, I went to the desk and this time there were different staff behind the desk who gave the key for us. Actually I'm a regular customer of your hotel. I, myself and my group stayed in your hotel for a few times already. However, I was disappointed about the service in this stay. Please consider my comments for you further improvement and answer about my Aeroflot Bonus Point.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B.! Thank You very much for the feedback about Your stay at "Novotel Airport Sheremetyevo". Please, accept our deepest apologies for any inconveniences caused during your stay. Let us inform You, that if You provide Your digital Aeroflot Bonus card, in order to transfer You bonus miles we have to make a copy of it, and our employee took a picture of Your card to make the procedure faster and more efficient. It takes about 30 days for bonus miles to be transferred to Your account. Thus, You will receive Your miles in the beginning of December. As for the lack of information on Your check-in time, Please, be sure that we take your comments up with our associates in the concerned areas and address your comments generally with all management. We can assure you as well that all necessary trainings for the employees will be organized. We would really appreciate if you would give us another visit and a chance to improve your opinion on your next visit to Moscow! Best regards, Sergey Ryltsov, General Manager

Basanta K. P. Solo - 21/11/2018 AccorHotels certified review
« MR »

Very comfortable with excellent facilities

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P.! Thank you for choosing “Novotel Sheremetyevo Airport”. We appreciate you taking the time to give us a high score for the hotel services. Positive feedback from a satisfied guest is our greatest reward. Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Salvatore Business - 18/11/2018 AccorHotels certified review
« good, fast and confortable »

I was served very fast, the receptionist smart and educated; the room was cleaned and in good condition; the breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Salvatore! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your feedback. Positive feedback from a satisfied guest is our greatest reward. Special thanks for your kind words regarding our reception staff! We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Vyacheslav Couples - 18/11/2018 AccorHotels certified review

It was very surprised that the room was equipped for one person but we were couple.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vyacheslav! Let us thank you for choosing “Novotel Sheremetyevo Airport”. We appreciate you taking time to share your impressions regarding your stay with us. Please, accept our sincere apologies for all inconvenience you experienced during your stay. We can assure you that all necessary trainings for the employees will be organized. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

Norman S. Business - 16/11/2018 AccorHotels certified review
« Good »

Good but some issues with the bathroom and the kettle.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Norman! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. We are glad to hear that your overall experience was good, despite the inconvenience with the bathroom and the kettle. Please, accept our apologies and let me assure you that your comment has been sent to our technical department to solve this issue. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

Solo travel - 15/11/2018 TripAdvisor review
« Greate service »

Everything was perfect for me. The only thing -it was a little cool. I would prefer if room had climate control. Otherwise , no issues. Also breakfast was delicious. I would definitely recommend Novotel to everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you very much for your feedback addressed to "Novotel Airport Sheremetyevo". We are glad to find out that you appreciated your stay with us. It is our priority to provide the best service and make your stay memorable and joyful. We are looking forward to welcome you back at «Novotel Sheremetyevo Airport»! Best regards, Sergey Ryltsov, General Manager

Marinda Friends - 12/11/2018 AccorHotels certified review
« Great place with excellent breakfast! »

Wonderful clean place, with great staff (even the cleaning staff were amazingly friendly and helpfull). The double beds was too soft. But we have many times before slept on single twin beds, that are great and comfortable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marinda! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Special thanks for your kind words regarding our staff! We hope your next stay with us will be even more pleasant. Best regards, Sergey Ryltsov, General Manager

Bark Families - 12/11/2018 AccorHotels certified review
« Simple, elegant, great. »

The stay was short and sweet. Comfortable. Nice restaurant. Will be back for sure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bark! Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback! Your satisfaction is the best reward for our staff who work day after day to offer you an irreproachable service. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Xx Business - 12/11/2018 AccorHotels certified review
« Marketing manager »

The room was good, and also the breakfast. At the reception, usually, we had to wait quite a long time to get service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. We are very glad to know that you appreciated our room and breakfast! As for the reception, be sure that we will take into account your comment to improve the quality of our service! We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Voyager00062317061 Business - 12/11/2018 TripAdvisor review
« VERY GOOD AS USUAL »

I use Novotel Sheremetyevo for business trips, I like it and I will use it again when travelling in the Russian Federation and landing at Sheremetyevo Terminal D. I use it or the Radisson Blue. So doing now they will be 200 at least

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". We are glad to find out that you appreciated your stay with us. Your satisfaction is the best reward for our staff who work day after day to offer you an irreproachable service. We are looking forward to welcome you back at «Novotel Sheremetyevo Airport»! Best regards,Sergey Ryltsov,General Manager

Ulrich Business - 09/11/2018 AccorHotels certified review
« between different cities »

it is al the time good to stay here when you have to travel to different cities and/or countries

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ulrich! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Jeff Families - 06/11/2018 AccorHotels certified review
« best spot to overnight by sheremetovo »

The shuttle was convenient. Check-in was quick and efficient. Our room was newly renovated, clean, and spacious. The breakfast buffet is a bit pricey, but a convenient alternative to eating in the airport terminal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeff! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. It was a true pleasure having you as our guest and I hope to welcome you back to our hotel very soon. Best regards, Sergey Ryltsov General Manager

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