Novotel Moscow Sheremetyevo Airport Hotel 4 stars

TripAdvisor rating 4.0/5 1,519 reviews
Novotel Moscow Sheremetyevo Airport
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • MOSCOW SHEREMETYEVOPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac

Hotel location

Novotel Moscow Sheremetyevo Airport

Mezhdunarodnoye shosse
Ownership 3 Khimki District
141400
khimki
russian federation

Tel: +74956265900

Fax: (+7)495/6265903

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    MOSCOW SHEREMETYEVO At 0.5km / 0.31 miles - Shuttle paying

GPS :55.962536, 37.416935

Our accommodations

Make yourself at home in one of 493 spacious and bright rooms, featuring modern interiors and all the necessary amenities. The Novotel Sheremetyevo Airport hotel offers 3 room categories: Standard, Superior and Deluxe. 24-hour room service.

Standard Room with double bed and sofa bed, non smoking room

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Iron

Executive Room with double bed, twin beds on request.

  • Max. number of persons: 4
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products
  • Iron

A spacious Suite with two rooms specially design for your comfort and luxury stay.

  • Max. number of persons: 2
  • Area: From 48
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products(...)

Our restaurants and bars

COTE JARDIN

Type of cuisine: International

The buffet breakfast is served from 5 to 10am on weekdays and from 5 to 11am on weekends and public holidays. Specially for you, we offer a wide choice of fresh fruit, hot dishes, pastries and appetizers.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FUSION GRILL & BAR

Type of cuisine: International

European, Russian and pan-Asian cuisine, a balanced choice of food, vegetarian menu and children's menu

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FUSION GRILL & BAR

Photo non contractuelle / Strictly non binding

Enjoy light snacks, creative cocktails, a glass of wine or your favorite drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Novotel Moscow Sheremetyevo Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

4,034 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,519 reviews

Great customer service! Thank you Olga Kovalenko!

Customer review rating 4.4/5

Margarita Families - 09/09/2019 AccorHotels review

I chose to stay on September 1 at the Novotel Sheremetyevo as we stayed there in the past. I was traveling with my two teenage children, and we needed three separate beds. In the past we had a room with two double beds and a couch-bed. However, this time, as we were told due to the renovation, we got a room with one queen bed and a couch-bed. That meant that I would have to share the bed with my daughter, who moves and kicks a lot during her sleep. It wouldn't have been a restful night for me before a long flight with two connections. Thank you Olga Kovalenko, the guest service manager (Коваленко Ольга, менеджер по работе с клиентами)! She resolved this issue quickly. Olga upgraded our room, and she made sure that we had three separate beds and had no other issues. Hotel staff quickly brought the extra bed and the bedding. They also didn't forget to bring extra towels and bathroom accessories. Thank you again Olga! Excellent customer service!

Dear Margarita! It is so delightful to read such a positive feedback from you about your stay at "Novotel Sheremetyevo Airport". We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Best regards, Sergey Ryltsov, General Manager

great location

Customer review rating 4.4/5

Irina Solo - 08/09/2019 AccorHotels review

I stayed overnight because I had an early flight. I stayed in an executive room and it had everything I needed: comfortable bed, tea/coffee making and a little refrigerator. The shower was great, and the bathrobe and slippers were provided. There was free bottled water, too. Shuttle was exactly on time and the driver was very helpful in handling the luggage. It took only 5 min or so to get to Terminal D and it was nice to see plenty of Aeroflot staff on it. Overall the staff in the Novotel very efficient and friendly. The check in and check out were very easy. I checked in online from home, which was very convenient and significantly sped up the check in at the counter. So overall it was a very pleasant stay - it served the purpose really well.

Dear Irina! It is so delightful to read such a positive feedback about your stay at "Novotel Airport Sheremetyevo". Special thanks for all kind words regarding our services mentioned in your review. Your satisfaction is the best reward for our staff who work day after day to offer you an irreproachable service. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov General Manager

All what yu can expect

Customer review rating 4.4/5

Staen Solo - 05/09/2019 AccorHotels review

Very good feelings

Dear Staen! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Convenient location for short stay-over

Customer review rating 4.4/5

Terje Business - 03/09/2019 AccorHotels review

Location and standard is good. Restaurant is below average.

Dear Terje! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. We are glad to know that you enjoyed your stay with us and appreciated the location of our hotel. We regret that quality of provided service at the restaurant did not meet your expectations. Let us assure you that all defects were checked and all appropriate measures would be taken to improve quality of service. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Efficient

Customer review rating 4.4/5

Anonymous Solo - 26/08/2019 AccorHotels review

Clean room & bathroom, huge breakfast and close to arrival / departure & aeroexpress.

Dear Guest! It is so delightful to read such a positive feedback from you about your stay at "Novotel Sheremetyevo Airport". We are glad to find out that you appreciated the cleanliness of the rooms and the quality of food on the breakfast. It is our priority to provide the best service and make your stay memorable and joyful. Thank you again for your compliments and for choosing “Novotel Sheremetyevo Airport”! Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Very convenient and nice hotel

Customer review rating 4.4/5

Viacheslav Solo - 25/08/2019 AccorHotels review

I was pretty satisfied by the whole service and conditions of the hotel. But the quality of food in restaurant and during breakfast time was pretty disappointing. I believe that food services need to be greatly improved.

Dear Viacheslav! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We are glad to find out that you appreciated your stay with us. Be sure that we will take into account your commentary about breakfast. Your opinion is very important for us, because the satisfaction of our guests is our priority. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Mr

Customer review rating 4.4/5

Norrie S. Business - 23/08/2019 AccorHotels review

Very relaxing overnight stay in your hotel, friendly staff on check in desk and also in the bar area.

Dear Mr. S.! It is a pleasure to know that it was not your first stay with us and you give a high estimate of provided service. Comments like yours inspire us to provide perfect conditions for our guests. Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Another great stay at Novotel Sheremetyevo

Customer review rating 4.4/5

Olga Families - 19/08/2019 AccorHotels review

As always, I had a great time at Novotel during my transit. My kids love this hotel. This time we had kids slippers in the room as well as special kids toiletries set. I was happy to see that the hotel now offers hair conditioner for guests. Their breakfast buffet is awesome! I especially enjoyed delicious Russian dishes schi (green soup) and pirozhki.

Dear Olga! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your loyalty! It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Good for Russian hotel.

Customer review rating 4.4/5

Paul M. Families - 17/08/2019 AccorHotels review

The staff was very good, friendly and knowledgeable. The spa pool was nice, an addition of a Jacuzzi would have made it excellent. We didn't like the shower. As configured water gets all over the bathroom. A door would help. The restaurant food was good. The breakfast buffet quality seems to be getting worse since our last few visits. The eggs and bacon need to be cooked more. Less variety of breakfast foods since our last visits. WiFi was spotty in our 6th floor room. The room was made up for our family stay. Our children even had small slippers in a package with shower toiletries. Overall it's a nice place. Clean and confortable. We usually stay here when returning from Russia.

Dear Paul! Thank you very much for the feedback about your stay at "Novotel Sheremetyevo Airport ". We are very pleased to know that you were satisfied with your stay in our hotel and were able to relax with the whole family. We always pay special attention to guests traveling with children and do our best to create the most comfortable conditions for a full family vacation. As for breakfast, be sure that the breakfast information has been passed to the heads of the responsible services and will be taken into account, because in our hotel we are constantly working to improve the quality of service. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Great

Customer review rating 4.4/5

Julia Families - 17/08/2019 AccorHotels review

The room was clean and quiet. Thanks for complimentary water.

Dear Iuliia! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to know that you appreciated our room. We try to do our best to provide perfect service for our guests. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Nice stay. Good staff in reception - quick to handle challenge even you had IT problems when I arrived.

Customer review rating 4.4/5

Einar, D. Business - 15/08/2019 AccorHotels review

Nice stay - convenient airport logistic and business meetings near to Sheremetyevo area. Breakfast is OK (maybe too standard) . Taxi service in hotel is very good and show experieced attitude.

Dear Einar! Thank you very much for your feedback addressed to "Novotel Sheremetyevo Airport ". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. It is our priority to provide the best service and make your stay memorable and joyful. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Low low quality Bacon

Customer review rating 4.4/5

H. Business - 05/08/2019 AccorHotels review

Bacon please get some crispy lean bacon on the breakfast buffet your ratings will soar.

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. We regret that quality of food did not meet your expectations. Be sure that we will take into account your comment. Your opinion is very important for us, because the satisfaction of our guests is our priority. Hope, that you will give us another opportunity to welcome you back at “Novotel Airport Sheremetyevo” during your next visit to Moscow. Best regards, Sergey Ryltsov, General Manager

Renovation noise.

Customer review rating 4.4/5

Nikolai Business - 30/07/2019 AccorHotels review

Just one thing - noise in the neighbor room due to renovation jobs.

Dear Nikolai! Thank you for the feedback addressed to "Novotel Airport Sheremetyevo". Please, accept our apologies for any inconveniences concerned with renovation works. We appreciate your concerns, and we sincerely hope that you will give us the opportunity to welcome you in our hotel in the near future. Best regards, Sergey Ryltsov General Manager

Staff working in reception totally untrained, room was not ready at arrival, a lot of mistakes, double charging etc

Customer review rating 4.4/5

Cristian R. Business - 25/07/2019 AccorHotels review

This time was terrible

Dear Cristian! Let me thank you for choosing “Novotel Sheremetyevo Airport” multiple times and taking time to review your recent stay. Please, accept my deepest apologies for any inconvenience caused during your stay. I am really sorry, that you have experienced such situation during your check-in and check-out process. Some of our staff members has just been recruited. Unfortunately, it usually takes some time to become proficient in the job. I understand that a complimentary voucher to our restaurant "Fusion Grill & Bar" with a nominal value of 3,000 rubles can only partially wear off a negative impression, but nevertheless, during your next stay we will try to do our best to demonstrate the highest level of the hotel service. Sincerely, Sergey Ryltsov, General Manager

Great hotel in Sheremetievo

Customer review rating 4.4/5

Anna N. Families - 25/07/2019 AccorHotels review

Novotel in Sheremetievo airport is perfect for business travelers as well as for families. High quality hotel. I always chose it because of the swimming pool, gym and sauna - something to do for family. Food in restaurant is great too, but a bit expensive.

Dear Anna! Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback! We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. We always try to do our best to provide our guests with perfect conditions for the rest. Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

As always, great stay

Customer review rating 4.4/5

Julie Couples - 19/07/2019 AccorHotels review

I am a regular guest at the Novotel for the last 5 years, and the one thing I can say about the property that it is consistently good. There are few ups and downs once in a while, but overall the service is great, rooms are clean and staff is helpful and friendly.

Dear Julie! It is a pleasure to know that it was not your first stay with us. We would like to thank you for taking the time to share your valuable feedback! We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Best regards, Sergey Ryltsov, General Manager

Great stay

Customer review rating 4.4/5

John Business - 17/07/2019 AccorHotels review

Very efficient and friendly staff at the hotel. I have stayed here many times and am always made to feel welcome by everyone who works there.

Dear John! Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback! It is a great pleasure for us to find out that you are our frequent guest and appreciate our quality of service. Special thanks for all the positive moments mentioned in your review. Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Good value for money

Customer review rating 4.4/5

Anonymous Business - 16/07/2019 AccorHotels review

Just one night before early departure next morning.

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport”. We are glad to find out that you appreciated your stay with us. Let me inform you that your invoice was sent to your email. You may tell us your preferences and we will do our best to realize it. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Great hospitality!

Customer review rating 4.4/5

Irina I. Solo - 16/07/2019 AccorHotels review

Overnight stay.

Dear Irina! We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Ms T

Customer review rating 4.4/5

Ms T. Families - 13/07/2019 AccorHotels review

Great. Friendly staff and lovely room

Dear Guest! Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback! We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager
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