Novotel Moscow Sheremetyevo Airport Hotel 4 stars

TripAdvisor rating 4.0/5 1,497 reviews
Novotel Moscow Sheremetyevo Airport
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Hotel extras

  • Advantage 1

  • Advantage 2

  • Advantage 3

  • Advantage 4

  • Advantage 5

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 2000.00 RUB
  • 100% non-smoking hotel
  • Air conditioned
  • MOSCOW SHEREMETYEVO
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutiques/shopping
  • Porter
Leisure and activities
  • Indoor heated pool
  • Fitness centre
  • Well-being
Catering
  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 6 meeting room(s)
  • Web Corner on a Mac

Hotel location

Novotel Moscow Sheremetyevo Airport

Mezhdunarodnoye shosse
Ownership 3 Khimki District
141400
khimki
russian federation

Tel: +74956265900

Fax: (+7)495/6265903

Contact email

Check-in from 14h00

Check out up to 12h00

  • By plane

    MOSCOW SHEREMETYEVO At 0.5km / 0.31 miles - Shuttle paying

GPS :55.962536, 37.416935

Currently, close to our hotel

Moscow City Days, festival

From 07/09/2019 to 08/09/2019

At 26 km

The lost Metro of Moscow

From 01/01/2019 to 31/12/2019

At 26 km

VMayakovsky Atlas, exhibition

From 12/04/2018 to 30/06/2019

At 26 km

Moscow: in the footsteps of Doctor Zhivago

From 01/01/2019 to 31/12/2019

At 27 km

Our accommodations

Make yourself at home in one of 493 spacious and bright rooms, featuring modern interiors and all the necessary amenities. The Novotel Sheremetyevo Airport hotel offers 3 room categories: Standard, Superior and Deluxe. 24-hour room service.

Superior Room with double bed and sofa bed, non smoking room

  • Max. number of persons: x4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Executive Room with double bed, twin beds on request.

  • Max. number of persons: x4
  • Area: From 24
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

A spacious Suite with two rooms specially design for your comfort and luxury stay.

  • Max. number of persons: x2
  • Area: From 48
  • Views: Forest view, City side, Airport view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

COTE JARDIN

Type of cuisine: International

The buffet breakfast is served from 5 to 10am on weekdays and from 5 to 11am on weekends and public holidays. Specially for you, we offer a wide choice of fresh fruit, hot dishes, pastries and appetizers.

Lunch

13:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FUSION GRILL & BAR

Type of cuisine: International

European, Russian and pan-Asian cuisine, a balanced choice of food, vegetarian menu and children's menu

Find out more and book

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FUSION GRILL & BAR

Photo non contractuelle / Strictly non binding

Enjoy light snacks, creative cocktails, a glass of wine or your favorite drink.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 150 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more
Novotel Moscow Sheremetyevo Airport Meeting Room

Our guest reviews for
Novotel Moscow Sheremetyevo Airport

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,707 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,497 reviews

Great Stay!

Customer review rating 4.4/5

Alena Solo - 19/05/2019 AccorHotels certified review

Everything was good except one thing , I paid for breakfast but when I came to the restaurant that info was not on file and I had to wait till they figure out and etc... and I was not feeling comfortable ....

Dear Alena! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. Please, accept our apologies for the inconveniences that you have experienced. Be sure that for the receptionist will be applied administrative measures. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

Real R & R at Novotel Moscow Sheremetyevo Airport

Customer review rating 4.4/5

Charles Business - 18/05/2019 AccorHotels certified review

My stay at the Novotel Moscow Sheremetyevo Airport provided a needed real rest and relaxation during a busy period of travel within Russia. Good sleep, food and drink provided by friendly, professional personnel made it possible.

Dear Charles! Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback! We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. Special thanks for all the positive moments mentioned in your review. Positive feedback from a satisfied guest is our greatest reward. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Mr

Customer review rating 4.4/5

Norman S. Business - 17/05/2019 AccorHotels certified review

A nice relaxing evening in a hotel with very friendly staff.

Dear Norman! We would like to thank you for taking the time to share your valuable feedback! We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant! Best regards, Sergey Ryltsov, General Manager

Excellent

Customer review rating 4.4/5

Mark J. Business - 15/05/2019 AccorHotels certified review

As usual an excellent overall experience, Staff attentive and professional, a great nights sleep on a very comfortable bed Many thanks

Dear Mark! Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback! It is a great pleasure for us to find out that you are our frequent guest and appreciate our quality of service, we always try providing our guests with perfect conditions for the rest. Special thanks for all the positive moments mentioned in your review. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Petroleum Engineer

Customer review rating 4.4/5

Hany S. Business - 07/05/2019 AccorHotels certified review

My stay was fair and the reason I put fair because I couldn't have a good rest because there were some workers performing maintenance to one of the rooms which was close to my room using an electric drill and it was very noisy and disturbed my sleeping.

Dear Hany S.! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". With regret we found out that not all our services met your expectations. Please, accept our deepest apologies for any inconvenience caused during your stay. Be sure that we will take into account your comment and do our best to prevent such situations in future. We appreciate your concerns, and we sincerely hope that you will stay at “Novotel Airport Sheremetyevo” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager
Customer review rating 4.4/5

Ivan Business - 02/05/2019 AccorHotels certified review

I would like to thank you for the wonderful surprise that you made for my birthday.

Dear Ivan! It is so delightful to read such a positive feedback from you about your stay at "Novotel Airport Sheremetyevo". We are happy to hear that you enjoyed your recent stay with us and you were well looked after by our staff offering the best service quality. It is our priority to make your stay memorable and joyful. Thank you for sharing your experience, and we hope your next visit will be even more pleasant! Looking forward to welcome you soon! Sincerely, Sergey Ryltsov, General Manager

Great hotel

Customer review rating 4.4/5

Ana P. Business - 02/05/2019 AccorHotels certified review

You need to build a direct passage to the airport, the van takes too long. That’s the only reason why this hotel is not a full 10

Dear Ana! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We appreciate you taking the time to give us a high score for the hotel services. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

SODDISFACIENTE

Customer review rating 4.4/5

Anonymous Business - 29/04/2019 AccorHotels certified review

POSITIVA

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Hope your next stay with us will be even more pleasant. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Delightful

Customer review rating 4.4/5

Anonymous Business - 28/04/2019 AccorHotels certified review

Very Satisfied.

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Your satisfaction is the best reward for our staff who works day after day to offer you an irreproachable service. Hope your next stay with us will be even more pleasant. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Staff not available

Customer review rating 4.4/5

Anonymous Business - 20/04/2019 AccorHotels certified review

No staff available for check out. Electronic check out and invoice not sent automatically by email. I had to call the hotel to get the email sent... Problem with the shower in the room: water stagnates and not properly evacuates.

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. With regret we found out that not all our services met your expectations. Please, accept our sincere apologies for the inconvenience you experienced during your stay. Be sure that all necessary measures were taken to prevent such situations in future.Your comment regarding the bathroom was sent to our technical department and that issue has been already solved.I would like to apologize for the inconveniences once again and sincerely hope, that you will give us another opportunity to welcome you back at “Novotel Airport Sheremetyevo” during your next visit to Moscow. Best regards, Sergey Ryltsov, General Manager
Customer review rating 4.4/5

D. Business - 19/04/2019 AccorHotels certified review

Confortable

Dear Mr D.! Let us thank you for choosing “Novotel Sheremetyevo Airport”. We are glad to hear that your overall experience was good. Guests’ comments are very important for us because it helps us to improve quality service day by day. We will be very grateful to you if you share your wishes and suggestions what we can do to improve our quality of service. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Very good

Customer review rating 4.4/5

Alexanderm Business - 07/04/2019 AccorHotels certified review

Good breakfast, quiet rest, good exercise room

Dear Alexander! Thank you very much for such a positive feedback about your stay at "Novotel Airport Sheremetyevo". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Short stay, but very good experience

Customer review rating 4.4/5

Ivica Business - 06/04/2019 AccorHotels certified review

I spent only a few hours in the hotel and didn't have enough time to check in details, but impression about hotel and room was very good.

Dear Ivica! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your stay with us! It is a great pleasure for us to find out that you appreciate our quality of service, we always try providing our guests with perfect conditions for the rest. Positive feedback from a satisfied guest is our greatest reward. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Excellent hotel restaurant disappointing

Customer review rating 4.4/5

Anonymous Solo - 31/03/2019 AccorHotels certified review

The Hotel is quite nice but the restaurant is disappointing because quality of dishes decreased

Dear Guest! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". It is a great pleasure for us to find out that you are our frequent guest and appreciate your stay with us. We always pay great attention to the wishes and suggestions of all our guests. Be sure that your comment regarding the quality of food in the restaurant was sent to our chef and restaurant manager. Your opinion is very important for us, because the satisfaction of our guests is our priority. We are looking forward to welcome you back at «Novotel Sheremetyevo Airport»! Best regards, Sergey Ryltsov, General Manager

Hotel OK minus the bed or shuttle service

Customer review rating 4.4/5

Joanna C. Business - 26/03/2019 AccorHotels certified review

Nice, big and clean hotel, good amenities, however the bed feels like sleeping on a piece of wood - very uncomfortable. Couldn't get to sleep and got up with aching back. The shuttle service unreliable. We have been told by receptionist that the shuttle goes to the terminal we wanted however the driver later decided he is going to just one terminal and then back to the hotel. He told us to catch a taxi of metro!! Very disappointing.

Dear Joanna! We appreciate you taking time to share your impressions regarding your stay with us. Special thanks for all the positive moments mentioned in your review. With regret we found out that not all our services met your expectations. Please, accept our deepest apologies for any inconvenience caused during your stay. Would you be kind enough to tell us which terminal you were going to? We are offering 3 complimentary shuttle buses to/from Sheremetyevo Airport. One shuttle goes to terminal D, the other one to terminal E and F, and the third to terminal B. There is a name of the terminal on the each shuttle bus. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

Usual first class service and accommodation

Customer review rating 4.4/5

John P. Business - 17/03/2019 AccorHotels certified review

There is very few negative comments but I see you have changed the type of your shower gel and shampoo. May I say, I preferred the old one, much better quality and scent. Positive comments are many, service at check in, bar and restaurant usual first class, made to feel extremely welcome and the bar staff remember my favourites. well done!!!

Dear John! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Be sure that we will take into account your comment regarding the shower gel and shampoo. Your opinion is very important for us, because the satisfaction of our guests is our priority. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Good quality hotel

Customer review rating 4.4/5

Anonymous Friends - 17/03/2019 AccorHotels certified review

Your staff were very efficient in organising the invitation I needed for the visa, breakfast was fine, but a bit expensive. Room was clean and comfortable. Lacking in electric sockets needed to charge my phone and plug in my computer. Internet speed was rather slow and downloading a film to watch took over an hour. Films to watch no longer available on the TV. Reception staff very helpful. I wanted to walk from the station to the hotel, no clear direction signs and no information on your web page. Fridge a bit small, I wanted to store bottles of wine and some fruit. Safe door got in the way and would not close. Bathroom fine

Dear Guest! We appreciate you taking time to share your impressions regarding your stay with us. It is a great pleasure for us to find out that you appreciate our quality of service. Special thanks for your kind words regarding our staff. We try to do our best to provide perfect service for our guests. As for the Wi-Fi, let us assure you that your comment was sent to out IT specialist and the problem with the WI-Fi has been solved. As well as the issue with the safe door was solved. Please, accept our apologies for any inconvenience caused. Let us inform you the our guests could leave their groceries in our big fridge in the cloak room. Thank you for your comments! We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

Good place close to the airport

Customer review rating 4.4/5

M. Business - 14/03/2019 AccorHotels certified review

room is clean and spacious, the bathroom is good also the room service is quick and quality of food is ok

Dear Guest! We appreciate you taking time to share your impressions regarding your stay with us. Special thanks for all the positive moments mentioned in your review. Your satisfaction is the best reward for our staff who work day after day to offer you an irreproachable service. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

Comfortable accomodation, convenient for the airport.

Customer review rating 4.4/5

Richard B. Business - 14/03/2019 AccorHotels certified review

I enjoy my stays at the Novotel, Sheremetyevo. The rooms are comfortable and there is pleasant bar with light snacks and more substantial meals. The hotel provides regular shuttles to the airport.

Dear Richard! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. It is a great pleasure for us to find out that you are our frequent guest and appreciate our quality of service, we always try providing our guests with perfect conditions for the rest. Thank you again for your compliments and for choosing “Novotel Airport Sheremetyevo”! Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Another great stay wrecked by Reception

Customer review rating 4.4/5

Tim T. Business - 13/03/2019 AccorHotels certified review

It was a really nice stay - I do it several times a year. Once again it was wrecked by Reception - the attitude and communication with guests is way from being in the league of Customer SERVICE!

Dear Mr. T.! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. Please, accept our deepest apologies for the inconveniences that you experienced during check-out. We investigated the incident and I can assure you that this is abnormal and inappropriate behavior for the front desk staff in our hotel. This is not the level of service that we try to offer our guests. Be sure that for the receptionists and for the Duty manager will be applied strict administrative measures. To apologize for the inconvenience I would like to offer you a voucher for our restaurant Fusion Grill&Bar on 3000 RUB during your next stay in our hotel. We sincerely hope that you will accept our offer and give us another opportunity to welcome you back at “Novotel Airport Sheremetyevo” during your next visit to Moscow. Best regards, Sergey Ryltsov, General Manager
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