Hotel - Novotel Moscow Sheremetyevo Airport
Novotel Hotel Novotel Hotel

Novotel Moscow Sheremetyevo Airport Hotel

4.0/5 1,438 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking
    • Public outdoor parking (Paying)
    • Public indoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • MOSCOW SHEREMETYEVO
  • Languages spoken at the hotel
    • English
    • Russian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Overnight shoe shine
  • Boutiques/shopping
    • Cash machine
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Well-being
    • Hammam
    • Sauna

Catering

  • Breakfast
  • 2 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 6 meeting room(s)
  • Web Corner on a Mac
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Hotel location

Our rooms

Make yourself at home in one of 493 spacious and bright rooms, featuring modern interiors and all the necessary amenities. The Novotel Sheremetyevo Airport hotel offers 3 room categories: Standard, Superior and Deluxe. 24-hour room service.

  • 493 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • WIFI in your room
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Direct dial telephone
    • Baby bed
    • Iron in room
    • Coffee/tea making facilities
    • Bidet
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,237 reviews

Our guest reviews for Novotel Moscow Sheremetyevo Airport

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,438 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Business - 15/10/2018 AccorHotels certified review
« Great Hotel »

The room was spacious, bed was extremely comfortable. Breakfast buffet was excellent with a great selection of food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for your positive feedback. It is a pleasure to know that you appreciated your stay and give us a high estimate of provided service. Comments like yours inspire us to provide perfect conditions for our guests. Thank you again for your compliments and for choosing “Novotel Airport Sheremetyevo”! Looking forward to welcome you soon! Best regards, Sergey Ryltsov, General Manager

Stephen D. Business - 15/10/2018 AccorHotels certified review
« Professional check-in. Check-in staff and bar staff act in professional manner. »

My experiance in the hotel is always enjoyable, with good standard of room and good level of cleanliness. Standard of service and food provided at the bar is always good. Shuttle bus pick up at airport during the hours of 01:30 / 03:30 can be erratic and sometimes the wait is longer than 30minutes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the shuttle bus, we do everything to support our guests with comfortable buses from/to the airport 24 hours a day, and only traffic problem can cause temporary changes in the timetable. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Moa Families - 14/10/2018 AccorHotels certified review
« Excellent »

Good room service Clean and tidy room Close to train station Excellent pick up and drop off transport facility Staff were polite and professional Excellent break fast We enjoyed our stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moa! Thank you very much for your feedback addressed to "Novotel Airport Sheremetyevo". We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. Special thanks for your kind words regarding our staff! It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

O. Solo - 12/10/2018 AccorHotels certified review

Comfortable, quiet...thankfull for room service (do not stop It! ), shuttle transportation is very convenient

Our hotel has responded to the review
Our hotel has responded to the review

Dear o.! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. Special thanks for all the positive moments mentioned in your review. Your satisfaction is the best reward for our staff who work day after day to offer you an irreproachable service. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

John G. Business - 11/10/2018 AccorHotels certified review
« Excellent hotel well placed for the airport and station »

I had a pleasant stay and have stayed here many times in the past. However this time I would not rate my stay as high as the other times. Mainly due to the fact that the room I was staying in was directly opposite the elevators on the 4th floor so just had noise of people using elevators all night so I had very little sleep and also the room I was given had two single beds in it instead of a double which is what I usually get. So even though I really like this hotel I was somewhat disappointed this time I stayed for the above reasons

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr g.! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! It is a great pleasure for us to find out that you are our frequent guest. Please, accept our sincere apologies for the all inconveniences that you experienced during your last stay! I would like to assure you, that we will take all your preferences regarding the room into account and will do our best to make your next stay with us as comfortable as possible! Best regards, Sergey Ryltsov, General Manager

M E. Business - 09/10/2018 AccorHotels certified review
« Housekeeping disappointing »

I am a member of AccorHotels and the reception could find my subscription. The most upsetting thing was that the bed was not rearranged properly. Very visible that in this hotel there is no care of customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! We appreciate you taking time to share your impressions regarding your stay with us. Please, accept our sincere apologies for the all inconveniences you experienced during your stay. We will be very grateful to you if you clarify your comment regarding room cleaning. Guests` comments are very important for us, because it helps us to improve quality of service day by day. As for the bed, in Novotel we take part in the program “Planet 21” and try to protect our environment. That is why our rooms have a special card next to the bed and if you wish your bed lines to be changed, you place this card on your pillow. But I would like to assure you that we will organize additional training for our staff on professionalism.We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov, General Manager

John S. H. Business - 07/10/2018 AccorHotels certified review

It is always a good experience, the food is good and the rooms are clean. The weight room could use some updating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John! Let us thank you for choosing “Novotel Sheremetyevo Airport”. We are very glad to find out that you enjoyed your stay with us. Guests` comments are very important for us, because it helps us to improve quality of service day by day. Please, be sure that we will take all your comments into account as well. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov, General Manager

Hany M. R. S. S. Business - 05/10/2018 AccorHotels certified review
« Oil field Engineer »

Very good stay at Novotel Sheremetyevo.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hany Mohamed! Thank you very much for your feedback addressed to "Novotel Airport Sheremetyevo". We are glad to find out that you appreciated your stay with us. Positive feedback from a satisfied guest is our greatest reward. We are looking forward to welcome you back at «Novotel Sheremetyevo Airport»! Best regards, Sergey Ryltsov, General Manager

Adrian Business - 04/10/2018 AccorHotels certified review
« Better than most airport hotels, very relaxing »

Relaxing atmosphere for an airport hotel which are usually hectic.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Adrian! We are very glad to find out that you enjoyed your stay and that we were able to meet your expectations. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Basanta P. Business - 13/09/2018 AccorHotels certified review
« Excellent »

Excellent facilities and cordial staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Basanta! We appreciate you taking time to share your impressions regarding your stay with us. It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. Special thanks for your kind words regarding our staff! We are looking forward to welcome you back at «Novotel Sheremetyevo Airport»! Best regards, Sergey Ryltsov, General Manager

Violetta G. Solo - 09/09/2018 AccorHotels certified review
« I had a good time at your hoteli »

I was able to have enough rest and thank you for a delicious breakfast.I also enjoy service at the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Violetta! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo".We are very glad to know that you appreciated our breakfast. Please, accept special thanks for your kind words regarding the service in the restaurant. Your satisfaction is the best reward for our staff who work day after day to offer you an irreproachable service. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Nataliya Families - 06/09/2018 AccorHotels certified review
« Pleasant and relaxing. »

The staff is very welcoming and helpful, food in the hotel restaurant was delicious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Natalia! Thank you very much for the feedback about your stay at "Novotel Airport Sheremetyevo". It's music to our ears every time we hear that our guests have had a wonderful experience of accommodation in our hotel. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We sincerely hope that you will stay at “Novotel Sheremetyevo Airport” again during your next trip to Moscow! Best regards, Sergey Ryltsov General Manager

Anonymous Business - 06/09/2018 AccorHotels certified review
« Very bad »

Had to change 4 rooms very noisy imposdible to sleep and have rest. Food is awfull unfresh i Will never stay is this hotel again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest! Let us thank you for choosing “Novotel Sheremetyevo Airport” and taking time to review your recent stay. We regret that quality of provided service did not meet your expectations. Please, accept our deepest apologies for all inconvenience you experienced during your stay. To apologies for the inconvenience, I would like to present you with free upgrade up to “Suite” room for your next stay in our hotel. Could you be so kind and clarify your comment regarding the quality of food? We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" and provide you a pleasant stay! Best regards, Sergey Ryltsov General Manager

Elena C. Families - 03/09/2018 AccorHotels certified review
« Excellent! »

Great location, the cleanest facilities, Beautiful view on the airport, wonderful services!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elena! We appreciate you taking time to share your impressions regarding your stay with us. We try to do our best to provide perfect service for our guests. We are looking forward to welcome you back at “Novotel Sheremetyevo Airport” as soon as possible! Best regards, Sergey Ryltsov, General Manager

Tim T. Couples - 29/08/2018 AccorHotels certified review
« Communication problems getting worse »

Nice room, great breakfast, ..... Having to interact with staff is a problem. Between us we speak 5 languages - Russian (mother tongue) English (mother tongue) French German and Spanish fluently. At various times we had problems to communicate with staff, yes even in Russian. It really ruins the experience. And, they are not even embarassed to work in an international hotel and not be able to communicate. We have stayed at other hotels in Sheremetyevo and they dont have this problem!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim! Let us thank you for choosing “Novotel Sheremetyevo Airport” and for taking time to share your impression of your recent stay with us! We regret that quality of provided service did not meet your expectations. I would like to assure you that guests’ comments are very important for us, and we will make everything possible to prevent such situations in future. We can assure you as well that all necessary trainings for the employees will be organized. We hope that you will choose again “Novotel Sheremetyevo Airport” during your next visit to Moscow and you will enjoy your rest with us! Best regards, Sergey Ryltsov, General Manager

Boban Business - 27/08/2018 AccorHotels certified review
« Extraordinary »

Nice, calm and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Boban! We appreciate your comments regarding your stay at Novotel Sheremetyevo Airport. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be even more pleasant as the previous one. Best regards, Sergey Ryltsov General Manager

Kerry W. Business - 26/08/2018 AccorHotels certified review
« Great stay as always. »

It is always a welcoming hotel with great staff. Sometimes the check in process is slower than it should be but the hotel is great. The new renovations really make the guest rooms stand out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry!Thank you for choosing “Novotel Sheremetyevo Airport” and submitting such a positive feedback! We are glad to know that you enjoyed your stay with us and appreciated our staff and room facilities. It will be a great pleasure to welcome you back at “Novotel Sheremetyevo Airport” again! Best regards, Sergey Ryltsov, General Manager

Demid Business - 25/08/2018 AccorHotels certified review
« Nothing to write about, fell short of expectations »

Nothing to write about, fell short of expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Demid! We appreciate you taking time to share your impressions regarding your stay with us. With regret we found out that not all our services met your expectations. I would like to assure you that guests’ comments are very important for us, and we will make everything possible to prevent such situations in future. We sincerely hope that we will have a chance to welcome you back at "Novotel Sheremetyevo Airport" to provide you a pleasant stay! Best regards, Sergey Ryltsov General Manager

Young M. K. Business - 24/08/2018 AccorHotels certified review
« Nice Hotel to get a rest »

Thanks~~^^ Your Hotel is very clean and comfotable. I enjoyed a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Young Man! Thank you for your kind words addressed to "Novotel Airport Sheremetyevo". We are very glad that you enjoyed your stay and that we were able to meet your expectations. We hope your next stay with us will be even more pleasant. Best regards, Sergey Ryltsov, General Manager

Alan W. Business - 21/08/2018 AccorHotels certified review
« Pleasant stay at this hotel. »

Room was clean & food fine. Internet in my room was disappointing - I was in the far corner so assume this affected the internet. Only 1 of three lifts working & no stairs to take as an alternative.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan! Thank you for your feedback addressed to "Novotel Airport Sheremetyevo". We are glad to find out that generally you appreciated your stay with us. Please, accept our sincere apologies for all inconvenience you experienced. Let us assure you that all defects were checked and all appropriate measures are taken to improve these services. Hopefully you would give us another stay on your next visit to the Capital of Russia so we will be able to change your opinion regarding the quality of service. Best regards, Sergey Ryltsov General Manager

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