Mercure Madrid Plaza de Espana 4 stars

TripAdvisor rating 4.5/5 439 reviews
Mercure Madrid Plaza de Espana
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+ 17 Services
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Room 1

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Hotel extras

  • Located just 5 minutes from Gran Via and 15 minutes from Puerta del Sol.

  • Recent opening of the Vermutería Chipén bar.

  • Hotel newly renovated in 2017.

  • Free fitness center next to the hotel.

  • Free high-speed WIFI.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Jogging track (Nearby)
Business services
  • 1 meeting room(s)

Hotel location

Mercure Madrid Plaza de Espana

Calle de Tutor 1
Esquina Ventura Rodriguez
28008
madrid
spain

Check-in from 12h00

Check out up to 12h00

  • BUS 1 :   1 PLAZA DE ESPAÑA

  • BUS 2 :   2 / C PRINCESA

  • STATION PLAZA DE ESPANA LINE 10 :   10 PLAZA ESPAÑA

  • VENTURA RODRIGUEZ LINE 3 :   3 VENTURA RODRIGUE

  • PLAZA DE ESPANA :   10

  • By plane

    BARAJAS MADRID At 17km / 10.56 miles

  • By train

    ATOCHA At 4km / 2.49 miles

  • By train

    NORTE At 1km / 0.63 miles

GPS :40.425659, -3.713799

Our accommodations

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room. for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

Modern and bright room with double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Modern and bright room with two single beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone

Modern and bright room with double bed and additional single bed.

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Business Desk
  • Direct dial telephone(...)

Privilege room with double bed

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with two beds

  • Max. number of persons: 2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Terrace

  • Max. number of persons: 2
  • Area: From 25
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Magnificent Suite with terrace and 79 in x 79 in double bed, feather mattress and pillows.

  • Max. number of persons: 2
  • Area: From 37
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Our restaurants and bars

VERMUTERÍA CHIPÉN

Type of cuisine: International

A space created for the both internal and external customers, well connected to Madrid, the neighborhood and its culture, where the star of the show is the vermouth with a full tapas menu showcasing Madrid's flavors with international twists

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VERMUTERÍA CHIPÉN

Photo non contractuelle / Strictly non binding

A space created for the both internal and external customers, well connected to Madrid, the neighborhood and its culture, where the star of the show is the vermouth with a full tapas menu showcasing Madrid's flavors with international twists

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40

  • Maximum capacity: 30 people

Find out more

Our guest reviews for
Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,606 reviews

tripadvisor

TripAdvisor Rating 4.5/5

439 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A $100 a night hotel not a $300+

Customer review rating 4.4/5

Diana C. Couples - 15/10/2019 AccorHotels review

I do not believe the hotel is worth the advertised price per night. For a $300 dollars a night I expect an overall higher service level. Below I provide more detail Service: I found the staff in general to be very hands off. When we arrived we were not provided any info about the hotel (wifi, breakfast, etc.) or area, asked if we wanted a map or any kind of welcome. Further, the women who checked us in was wearing a T-shirt with a huge stain. I understand that the hotel wants to convey a relax vibe but at the very least the staff should look presentable at all times. Perhaps have extra T-shirts available as accidents can happen. The room- The cleanliness of the room could be improved. It was clear that it had not been vacuumed or broomed in a while as there where plenty of dust bunnies present. The corner of the room where also dirty and the floor felt a bit sticky, thankfully we had slippers. Nonetheless, I expect a higher cleanliness level when I am paying $300 dollars a night. The bed was not comfortable, the pillows where terrible. The linens felt very cheap and despite being the middle of October there was no duvet present or a blanket was available in the closet. The “duvet” was very thin, it felt as if only a sheet was present. I was cold the first night and did not have a good night sleep.The second night I asked for a blanket and the person who answered my cell phone call let me know that he was not sure if he would be able to get a blanket as he was alone in the hotel. Again I do not expect a $300 a night hotel to have one person staffing the hotel. It is important to point out that despite the protest from the staff member, he was able to bring me the duvet very quickly. I was perplex as to why he would make me upset by thinking I would have another sleepless night. The phone in the room never worked. When we arrived I had a couple of questions and wanted to call the reception. The phone was not working. I used my cell phone to call the hotel. I reported the phone. The second night I wanted to call reception again the phone was still not working. I used my cell phone again and reported the phone. We left and the phone never worked. The curtain, in particular the railing was not working. One could not open the curtain and hence the window. Again, all these little details are not expect from a +$300 dollars a night hotel/room. Gold member perks- As stated before the phone in the room was not working, I could not call the hotel reception let alone make local calls. The welcome amenity was a joke, 4 tiny circular chewy candy the size of a small marble. We did not get an upgrade in the room - this I am aware is dependable on availability so no complains here, but believe that when an upgrade is not available perhaps a better welcome amenity could be provided. This stay really made me question whether it is worth “taking advantage” of the “perks” offered by the membership and perhaps I would be better off going to a boutique hotel. I wanted to start with what I liked in the room, which was the window and the ability to open it, however, I was not able to open my window. Would I return to Madrid, yes, had a great time and the city is great. Would I return to Mercure Plaza Madrid? That’s a different story.

Dear DIANA C. , Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Please note that this problem was an exception to our normal practices, therefore a credit refund in the amount of €310,18 for one night will be issued to your account. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Rosana R:

A very good staying experience in Madrid

Customer review rating 4.4/5

C. L. Friends - 13/10/2019 AccorHotels review

Good location with very clean and bright room. We arrived with a warm welcome of receptionist . Floor attendants are polite to greet us with smile. Breakfast is good too. A good staging experience like 2 nd home.

Dear Lih, Thank you very much for your kind comments as well as for highlighting the treatment of the staff! I will transmit your impressions to the whole team. We will be happy to welcome you again !! Thanks again. Regards, Ana Pessoa

Probably my weekly home duing sometime..!

Customer review rating 4.4/5

Daniel P. Business - 11/10/2019 AccorHotels review

Extremely well placed! The rooms are very generous for a downtown renovated building. Very nice staff!

Dear Daniel, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

So much liked

Customer review rating 4.4/5

Kutay S. Couples - 10/10/2019 AccorHotels review

This is the second time we experienced Mercury Hotels, first was in Porto. The room with its terrace was wonderful and service offering Nespresso in the room was very nice. Receptionists are helpful. We definitely prefer to stay when we visit to Madrid again. Cheers

Dear Kutay, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosana

Everything very good

Customer review rating 4.4/5

Cb Business - 10/10/2019 AccorHotels review

Everything good

Dear Carola, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosana

Great Hotel.

Customer review rating 4.4/5

Craig A. Business - 10/10/2019 AccorHotels review

Great service and great location. The hotel staff make you feel very welcome.

Dear CRAIG ALEXANDER A., Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Rosana R:

Cute hotel in the heart of Plaza de Espana

Customer review rating 4.4/5

Plaza D. E. G. Couples - 08/10/2019 AccorHotels review

Great location - quite, clean, friendly staff and very cute hotel. We wish we could have stayed longer. Next time for sure.

Dear Mr. R., Thank you very much for your evaluation and your comments. We hope to see you soon. Best regards. Hector.

Always Better

Customer review rating 4.4/5

Hassan Business - 07/10/2019 AccorHotels review

Always fabulous

Dear Hassan, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.
Customer review rating 4.4/5

Grace Friends - 07/10/2019 AccorHotels review

Excellent hotel in great location for visiting Madrid

Dear Grace, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Great stay

Customer review rating 4.4/5

Kathleen Solo - 06/10/2019 AccorHotels review

Great stay, very friendly staff, clean room

Dear Kathleen, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Centrally located nice design hotel

TripAdvisor rating 4.5/5

Yves-Ehlert-SP Business - 06/10/2019 TripAdvisor review

Good, central location in walking distance to tourist attractions and close to metro. very nice , modern designed, convenient and clean room, nice bathroom, very goof breakfast and good relation value for money

Thank you very much for your comment and for highlighting the friendliness of our team and the efficiency of all the services that we put at the disposal of our customers. We always try to do everything that is in our hands so that customers feel at home. Thank you and we hope to see you soon in the near future! Rosana

Nice location, clean room

Customer review rating 4.4/5

Marc Business - 05/10/2019 AccorHotels review

Nice and comfortable hotel. Fine breakfast. Perfect location. Unpleasant view from through the window.

Dear MARCIN BARTOSZ K., Thank you very much for your kind comments as well as for highlighting our location and the treatment of the staff! I will transmit your impressions to the whole team. Thanks again and we hope to see you again soon! a greeting Rosana

Fantastic, great hotel.

Customer review rating 4.4/5

Anonymous Couples - 02/10/2019 AccorHotels review

Modern edgy design and great staff.

Dear MARTIN C., Thank you very much for your comment. We hope to see you soon in our hotel !! Thanks and best regards Rosana

Mt

Customer review rating 4.4/5

Anonymous Business - 30/09/2019 AccorHotels review

Pleasantly satisfactory

Dear SUNDAY A., Thank you very much for your evaluation. We hope to see you soon in our hotel!! Thanks and best regards Rosana R;

Good experience

Customer review rating 4.4/5

Cecilia G. Solo - 29/09/2019 AccorHotels review

Good Service

Dear Cecilia, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Good location fabulous helpful staff

Customer review rating 4.4/5

Anurag Couples - 28/09/2019 AccorHotels review

Good breakfast , could have morechoices for vegetarians. Spacious room.Helpful staff.

Dear Mr. T., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Standard Business Hotel with Excellent Service

Customer review rating 4.4/5

Stefan Business - 27/09/2019 AccorHotels review

Whilst this was not a first business trip to Madrid, it was a first stay at Mercure Madrid Plaza de Espana and it did not disappoint. From its no frills rooms, room service and laundry to its super friendly and bi-lingual staff, this is exactly the type of hotel a business traveler asks for. Well done!

Dear Stefan, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Great Staff

Customer review rating 4.4/5

M C. Couples - 26/09/2019 AccorHotels review

During my first stay on 17Sep, the room given had no power in the USB port and hotel does not have any adaptors to lend. Although i had reported the issue, the USB port did not work at all. Hector was very professional to reassure me that my next stay will be pleasant and it did happen. he is a great asset of the hotel.

Dear Mr. C., Thank you very much for your comments. I´m glad to hear that your last stay was pleasant, we really enjoy your join on the hotel. We hope to see you soon in our hotel!! Best regards. Héctor.
Customer review rating 4.4/5

Anonymous Couples - 25/09/2019 AccorHotels review

Wasn't impressed with attitude of staff who checked me in. I showed her my platinum card so she could see the name to find the reservation. She said very rudely ' don't need the card tell me your name' Not how staff should greet you.

Dear Estelle, Thank you very much for your evaluation and commentaries. I´m truly sorry about the problem on the check-in, normally we try to make fell you home from the beginning at the check-in. I hope to see you soon and show you that we can do better. Best regards. Héctor.

Central position

Customer review rating 4.4/5

Luania Couples - 24/09/2019 AccorHotels review

Very modern hotel with very easy access to all amenities.staff were always helpful, and especially Lorenzo who was brilliant

Dear Mrs. N., Thank you very much for your evaluation and you are kind comments. I will convey your feelings to Lorenzo especially. We hope to see you again soon. Sincerely, Hector.
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