Hotel - Mercure Madrid Plaza de Espana
Mercure Hotel Mercure Hotel

Mercure Madrid Plaza de Espana

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4.0/5 30 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 51 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,833 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 30 reviews
AccorHotels certified review
Anonymous Couples - 10/10/2017
« Excellent location, comfortable hotel one block from Plaza de Espana in Madrid »

The hotel was actually a surprise. The interior was modern, fresh, and clean and the room was excellent, as were the beds. Breakfast was standard European, but good. The Mercure offered a great place to stay at a reasonable price in the heart of a very busy city. Only one complaint is that the people picking up garbage in the middle of the night were extremely noisy. Next time we will ask for a room not fronting the street.

AccorHotels certified review
Robert B. Solo - 10/10/2017
« A Great Stay in a Great Location »

From some of the reviews on Trip Advisor, I was a little concerned about the condition of the property, but as it was an Accor property, I decided it was worth the chance. I am glad I did. The hotel appears to be newly remodeled. The rooms and decor are in great shape. The location is terrific near the Plaza de Espana, but just far enough off the main streets to be in a quiet location. There are about half dozen restaurants within a block and it is an easy walk to the metro as well as to the Gran Via. It was also easy to pick up a cab. The breakfast was great. The staff was friendly and very helpful. The only negatives were that the Wifi could at times be a little slow and the business center was just one computer that had some printing difficulties (but the staff readily helped me print out my train ticket).

AccorHotels certified review
Laurentiu M. Business - 09/10/2017
« Good enough, but I was expecting better. »

Good sleeping experience, good location, not so good services and breakfast selection. I suggest that the breakfast be improved together with the way the staff is speaking to guests - I asked for an omlette and the answer was that they have just boiled eggs and baked potato-eggs, which is enough. I asked for a cab and the reception suggessted to go take one from the street because he had something else to do and for me is cheaper in this way, the taxi charging extra for a hotel pick-up (first time I hear it). Moreover, at the checking-in I asked for an invoice on the company name and was promised one at the check-out. However, when I was about to check-out, I found that was not possible to receive an invoice on a company since the payment was partially made with Accors points, so a totally different story than what I expected.

TripAdvisor review
Solo travel - 09/10/2017
« A Great Place to Stay with Great Service in a Great Location »

From some of the reviews on Trip Advisor, I was a little concerned about the condition of the property, but as it was an Accor property, I decided it was worth the chance. I am glad I did. The hotel appears to be newly remodeled. The rooms and decor are in great shape. The location is terrific near the Plaza de Espana, but just far enough off the main streets to be in a quiet location. There are about half dozen restaurants within a block and it is an easy walk to the metro as well as to the Gran Via. It was also easy to pick up a cab. The breakfast was great. The staff was friendly and very helpful. The only negatives were that the Wifi could at times be a little slow and the business center was just one computer that had some printing difficulties (but the staff readily helped me print out my train ticket).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank your for your review. We are happy to learn that your enjoyed your stay and that we met your expectations. We will be happy to welcome you soon in our hotel.

TripAdvisor review
Couples - 09/10/2017
« GOOD HOTEL CLOSE TO THE CITY CENTRE »

This was the third time my wife and I had stayed at the hotel in the past 10 years and it has obviously undergone a considerable refurbishment since our last visit. The reception and bar area have benefited from the alterations and the bedrooms are more minimalistic but very pleasant notwithstanding with the bathroom being a good size with a walk-in shower. The hotel is expensive enough in my opinion and I felt the service in the reception area was somewhat lacking.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comments and for your confidence. We are happy to learn that you enjoyed your stay. We take note about the reception service to improve and better serve you in the future.

AccorHotels certified review
Dominic T. Couples - 08/10/2017
« Great location, clean modern room and bathroom »

Room was clean and tidy. Great location close to all the major sights. Would have liked a gym or pool on the premises. The nearby gym was not welcoming to foreigners.

AccorHotels certified review
Anonymous Couples - 03/10/2017
« A nice hotel at a good location. »

The hotel was nice and clean and the breafast was sufficient for our needs. Unfortunately the guy that checked us in didn’t show any enthusiasm about his work. He just told us the basics when we arrived. There was no welcome said nor a single smile was on his face during the whole of our stay.

AccorHotels certified review
Melinda C. Friends - 01/10/2017
« Good »

It was good - good location - but could use quiet closing doors

AccorHotels certified review
K. H. H. Couples - 01/10/2017
« Very sweet and friendly »

Easy and convenient

AccorHotels certified review
Sébastien Solo - 25/09/2017
« Nice renotaved rooms and hotel »

The most expensive room is looking great, not so big but not small, nice terrace with view. Very sad that the doors are old and let all the noise enter, like customer and staff talking, or doors slapping. But it's a common problem with IBIS and MERCURE. Looks great with the new design but I'm sure it will not last long, you can see quality is low. Despite these, stay was great.

AccorHotels certified review
Dancha Business - 22/09/2017
« Hotel Mercure Plaza espaňa »

Relaxing fresh style hotel with spacious rooms and friendly personal

TripAdvisor review
Business - 22/09/2017
« Great hotel renovation but still things to improve »

We love this hotel for its location, and we normally stay here while visiting Madrid. That was our first time after hotel renovation, and I have to say that rooms are great, however I don´t like the new setting for the reception area. The front desk personnel looks more like bartender. On the other hand, breakfast was awful: fruit rotten, coffee machine not working, little variety ... for around 20 euros

AccorHotels certified review
Eaa1947 Couples - 18/09/2017
« Hotel in good location near Plaza de Espana »

The hotel is located in a very good location near Plaza de Espana and Gran Via. It is a modern hotel with at least our room being quite spacious. We also had a large outdoor terrace which was greatly appreciated. We only had breakfast at the hotel, which was just adequate, nothing fancy.

AccorHotels certified review
Nancy Couples - 15/09/2017
« Cleanliness and helpfulness of staff great. »

With the exception of the AWFUL bed, which should be destroyed the experience was great.

TripAdvisor review
JayLionel Couples - 10/09/2017
« Good hotel in central Madrid with parking »

Enjoyed staying at this hotel, which had many amenities. Parking right next door with excellent access to the rooms in the hotel. Great location with many places easily reached by walking. Good housekeeping staff, helpful reception and efficient bar staff. Would definitely try to stay there again, when in Madrid.

AccorHotels certified review
Susan .. G. .. A. Friends - 08/09/2017
« Good value hotel. Great location. »

Renovated recently The room was comfortable and clean.Nicley decorated. Large size beds. Small nespresso machine, tea, milk . Bathroom was large with good quality products. Great WiFi. TV channels for selection. Breakfast was outstanding. Healthy selections of all types of food with a modern approach. Very high standard of service from serving staff and reception . Beutiful clean smell through out the hotel. We had been travelling for 3 weeks and found the hotel of the highest standard of all the places we stayed. Good value. Location was in a quiet street and very close to metro . Would stay again and highly recommend.

AccorHotels certified review
Marco Business - 08/09/2017
« very kind welcome on the 6th »

I asked a quite room and got it! the person at the reception was extremely kind

AccorHotels certified review
Jlionel Couples - 07/09/2017
« Great hotel in a great location. Already making plans to return in November »

We booked last minute and were very pleased with our choice. Everywhere was within walking distance and underground parking in Madrid is so hard to find. Hotel has had a make over and was very impressive. Very clean, and staff very friendly. We had a tapas lunch there one of the days that was amazing. Naomi in the bar made the best gin and tonic my wife had had for a very long time!

AccorHotels certified review
Adrian H. Solo - 04/09/2017
« Brilliant »

I had a great experience. I have stayed at this hotel over last few years and often commented on the dated decor. It was a nice surprise on this visit to see how the hotel had been modernised to a high standard. Room.was very clean and service good. The only complaint I would have was the lack of English speaking tv channels besides world news. Tooany Spanish speaking channels.

AccorHotels certified review
John M. Couples - 31/08/2017
« Good clean room very pleasant staff. »

On arrival at the hotel we were greeted by very a very tidy and nice young man. On entering our room we found a spacious and well equipped room with very good sized bathroom. Each evening we used the hotel bar and found the staff excellent and the drinks at a reasonable price. Breakfast was taken each morning and was good value and quality.

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