Hotel - Mercure Madrid Plaza de Espana
Mercure Hotel Mercure Hotel

Mercure Madrid Plaza de Espana

4.5/5 325 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,913 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 325 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Family - 16/02/2019 TripAdvisor review
« Substandard Mercure »

In spite of its rather convenient central Madrid location this must be the noisiest hotel of the whole chain. Windows fail to seal out the deafening sounds of the 24/7 road works being carried out right in front of the property. On top of that, the hotel has pre-set airconditioning temperatures for the rooms, so that adjusting the thermostat for your own Level of comfort is not possible. This was really quite annoying and forced us to open up the window before going to sleep, which only increased the noise coming from the street added by the stench of car fumes, cigarrette smoke and restaurant kitchen exhaustors. To make matters worse, bed mattresses are thin and uneven and the breakfast does not offer any option of cooked meals other than Spanish tortillas. When We asked if they had an option of eggs of any style, a member of staff in charge of the breakfast area responded with disdain and cynicism offering the above mentioned tortillas. To cut a long story short, I would recomend any of the other hotel accomodation options in the Calle de la Princesa area within the same price range that live up to their chain affiliations minimum standards.

Business - 11/02/2019 TripAdvisor review
« Nice hotel »

nice hotel and friendly staff, clean and big room / bathroom, breakfast ok , fresh and a lot you can eat, hotel nearby plaza d espania and easy to take metro. also a lot off restaurants in the neaberhood ....

Edgar M. G. Friends - 07/02/2019 AccorHotels certified review
« Confortable stay »

It a very confortable hotel and great locations, but I did not receive any welcome drink as Silver status from Accor Hotels

Our hotel has responded to the review
Our hotel has responded to the review

Dear EDGAR , We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I'm sorry you did not receive the welcome drink as a silver member, it was a mistake on our part. On next occasions please, ask at reception since you have the right to have that. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosana R:

A. A. Business - 29/01/2019 AccorHotels certified review
« NICE HOTEL - GREAT TEAM - VERY GOOD LOCATION »

I appreciate the high level service of this very beautiful hotel. The location is perfect, in the center of Madrid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your comments. We see you soon in our hotel!! Best regards. Héctor.

Dacid C. Couples - 26/01/2019 AccorHotels certified review
« A Smart Friendly Hotel in Heart of Madrid »

You never know where you are actually going to end up when you book a hotel in a city you haven't been to. We have all had that experience of staying in a place listed as "being in the heart of business community" only to find ourselves a 10k ride outside time. The Mercure Madrid Plaza de Espana is truly a gem, bang in the middle of the city, down a side street, an ideal nerve centre for those wanting to visit the city & explore. Location is superb, within easy walking distance are two metro stations (if you are familiar with the London tube be prepared to how a clean & bright metro can be run), so getting about or getting back from a long walk is easily accomplished. As for the hotel itself, well it is slightly different from Mercure's we have visited before, you check in at the bar! Well, what isn't to like about that, there is a casual friendly feel to the whole hotel, wherever you go you greeted with a smile. The room we had was a very comfortable size and very clean. Back to the bar, we were only there three nights but soon learnt that a late afternoon apertif or an evening nightcap, the hotel bar provided a very cost friendly visit. This is an hotel that you want to return to for a comfortable relaxed stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, First of all we are glad to know that you had a happy stay at our hotel, we also appreciate your positive comment towards our staff and our hotel. Do not hesitate that I will send your good opinion to the team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Come back soon! You are welcome! Best regards, Rosana R:

Anonymous Families - 22/01/2019 AccorHotels certified review
« Nice but noisy nights »

Otherwise great, but room very noisy due to traffic or partying on the street during the night

Our hotel has responded to the review
Our hotel has responded to the review

Dear PIRKKO, Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalia

Craig Solo - 19/01/2019 AccorHotels certified review
« Great hotel »

Great hotel and location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Craig, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Rosana :R

Rafael V. Couples - 08/01/2019 AccorHotels certified review
« Really good, nice staff »

Good room, lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V. de Santana, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards Héctor.

Ok H. N. D. B. W. T. N. T. B. E. Families - 05/01/2019 AccorHotels certified review
« Good location, nice hotel »

Good hotel, nice location - looked lovely but lacked some basics. Wouldn’t choose to stat here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK GEORGE M., Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalia

Ivan Couples - 03/01/2019 AccorHotels certified review
« Great and convenient Hotel! »

Great and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Rosana R:

Andy M. Couples - 30/12/2018 AccorHotels certified review
« So relaxing »

We arrived & everything was ready. A nice little extra - dressing gowns, slippers and a nespresso coffee machine!!! Then extra personal items - shaving kit, toothbrushes. Staff very friendly and nothing was a problem. Thank You!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Kim B. Couples - 30/12/2018 AccorHotels certified review
« Fantastic location in a central modern hotel »

Checking was quick and efficient. The rooms, spacious and modern with a good selection of amenities. The hotel is a close to the metro, a good secretion of restaurants and the Royal Palace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Eurico R. Business - 27/12/2018 AccorHotels certified review
« Very happy »

Exceed expectations. Very friendly people. Very comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Reinolds, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Alina Couples - 26/12/2018 AccorHotels certified review
« Fabulous with flaws »

Very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W. , Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Anonymous Couples - 24/12/2018 AccorHotels certified review
« Great location, modern hotel, perfect rooms »

Everything was perfect, we were happy with our privilege room I would like to thank Naomi from the reception team for the great customer service. We loved also the possibility of going to the nearby fitness studio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards, Héctor.

A. Business - 23/12/2018 AccorHotels certified review
« Nice Hotel - Great Location - Good Team »

What a nice Hotel in the center of Madrid ! The room are really stylished. The renovation is beautiful. A Smiling team who take care of you from the check in to your departure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your comments. It was a pleasure to have you on our hotel, we will try to improve the next time to win ourselves the 100/100. I see you the next time. Best regards. Héctor.

Anonymous Families - 22/12/2018 AccorHotels certified review

The room is on the first floor and I can hear many noises in the toilet from my neighbours and downstairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for your comments. We are trying to improve the soundproofing on the room, I hope the next time your experience will be perfect. We hope to see you soon in our hotel!! Best regards Héctor.

J. J. Business - 19/12/2018 AccorHotels certified review
« the experience can improve »

The hotel rooms have been renovated recently so they are very well done and they offer a lot of amenities. The latter however are not renewed everyday and one ha to ask for extras. The breakfast is very good but at 15 euros it is very expensive compared to Madrid standards. Most people staying at the hotel were buying breakfast items from the shops around the corner. The major let down of the hotel is the staff. The hotel has the peculiarity that the reception operates through the bar so if one arrives during the evening, when the bar is open you might have to queue for a very long time until you get served. Admittedly you can check in electronically but you still need the issuing of the keys and in my case this took 30 minutes! The same applies but to a lesser extend at check in: the single person manning the reception has to cope with the demands of coffees etc. The staff does not speak good English so there is the risk of miscommunication as was the case with our booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ILIAS K., Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalia

Marie Couples - 18/12/2018 AccorHotels certified review
« 100% recommended »

very good sleep, quiet room (on the 5th floor overlooking Ventura Rodriguez street), no noise from the corridor, luminous room

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMILIO, We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalia

Violetta Families - 16/12/2018 AccorHotels certified review
« Pleasant »

It was overall very good. Cozy room, comfy beds , super amazing breakfast, helpful staff. Perfect location ! Maybe the cleaning staff should consider to be more silent in the mornings . It is not possible to remain asleep after 9 am because they start cleaning rooms , they are knocking the doors very loudly and this is a bit frustrating . We expected silence .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you very much for your comments. We always try to do everything that is in our hands so that customers feel at home, we will try to improve this problem with the cleaning staff. We hope to see you soon in our hotel. Best regards. Héctor.

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