Hotel - Mercure Madrid Plaza de Espana
Mercure Hotel Mercure Hotel

Mercure Madrid Plaza de Espana

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4.0/5 155 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 51 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,244 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 155 reviews
AccorHotels certified review
Dianamarie B. Solo - 16/04/2018
« Good type of hotel »

The hotel room was clean and modern. Wish I could adjust the room temperature better. Attempted a couple of nights but just gave up. I wish they had more choices for breakfast. Staff was friendly and helpful. I would stay in the hotel again. I would recommend it to others too.

AccorHotels certified review
Igor L. Solo - 10/04/2018
« The worst welcome experience ever »

I have never felt so not welcomed on my arrival. The Front Desk manager (Rakael?) and her manager just ignored my request for vegan breakfast despite the fact that I sent my request beforehand. I still don't believe that I had convince them to take care of it and I had to confront them.

AccorHotels certified review
Anonymous Couples - 06/04/2018

We had an excellent stay. The room was very comfortable and the hotel was well placed for the things we wanted to do in Madrid. The staff were very friendly and the breakfast and restaurant staff worked really hard. We thoroughly enjoyed the breakfasts and the meal in the restaurant was excellent. The only problem came when we checked out and wanted to use some LeClub points to part pay the account. We knew that it was possible to do this as we have done it many times before, but we were told that it was impossible, but they would investigate. We settled the account by credit card and left saying don't use LeClub points as we knew we would be uncontactable as we were travelling for most of the day. When I checked my emails and LeClub points at the end of the day I saw 2,000 points had been deducted. It took a number of emails to Naomi to get it sorted out. Hopefully she and your hotel have learnt something from this experience. We certainly will recommend this hotel to our friends, despite the small unfortunate glitch at the end.

AccorHotels certified review
Anonymous Families - 05/04/2018
« Very good »

Excellent staff, clean and fresh room

AccorHotels certified review
L J. Solo - 02/04/2018
« Good location, nice design and breakfast »

very kind staff, comfort and clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear JIE J., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalia

AccorHotels certified review
Mr P. M. Business - 26/03/2018

The hotel has a modern outlook. Is clean and tidy with good room amenities. the staff are pleasant and friendly. However, my room on the 1st floor was noisy from the traffic outside, though I was ensured on check in that my room was 'quiet'! If you have British visitors, I strongly advise that you tune in a British TV channel!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

AccorHotels certified review
Stephen R. Business - 22/03/2018
« Friendly staff with a warm, clean room »

It was relatively short, but friendly staff greeted me and the room met my needs/requirements - warm, clean, comfortable and good Wi-Fi connection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN JOHN R., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalia

AccorHotels certified review
Anonymous Couples - 21/03/2018
« nice new refurbished hotel. »

only negative thing: the main-door of the room wasn´t very thick. Could hear everything from hallway.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREAS KUENNE, Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. We will try to improve the aspects that have not fully satisfied you! Thanks and best regards !! Magdalia

AccorHotels certified review
P. Friends - 20/03/2018

Good Location Staff friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear GERALD ARNAUD P., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to see you soon in our hotel! Sincerely, Magdalia

AccorHotels certified review
Anonymous Business - 20/03/2018
« Great stay »

Great experience, very friendly staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear James, thank you very much for your excellent comment! It is a pleasure for us to receive such good comments because they encourage us and help us to improve every day more. We hope to see you again at our hotel. I will share your satisfaction with the whole team. Thank you very much and see you soon!! Magdalia

AccorHotels certified review
Thomas Solo - 19/03/2018

The hotel is nice but the bed was very bad (felt like a camping bed, making a lot of noise and i was alone !)

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS CLAUDE FOGEL, Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
P. Business - 18/03/2018
« Good stay at convenient location »

3 nights at Mercure Plaza de España, redone rooms in good condition, service can be improved at bar

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc, We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. We are happy to see that you have appreciated the changes after the reform and we are committed to improving services that have not fully satisfied you. To be able to check it, you will have to come back here! We hope to see you soon at the Mercure Plaza de España! Best regards Magdalia

AccorHotels certified review
Anonymous Couples - 17/03/2018
« Lovely staff, pleasant relaxed stay »

Comfortable room, breakfast a bit haphazard, staff could not have been more helpful, would recommend

Our hotel has responded to the review
Our hotel has responded to the review

Good morning Jonathon, Thank you very much for your comment! It is a pleasure for us to read positive comments like this one. And this encourages us to keep improving every day. We hope to see you again soon in our hotel!! Best regards Magdalia

AccorHotels certified review
Michael Business - 06/03/2018
« Very pleasant stay, excellent room »

Apart from a slightly ambivalent initial check-in experience, the rest of my 3 night stay was excellent. The room is very spacious with some nice touches, like the Bluetooth sound system (though some room instructions explaining the features would be helpful for some other guests perhaps?), and the complimentary soft drinks. Very good bed. Location was excellent. Staff at breakfast was good, called me by name. Breakfast presentation is good, though choice of food could be improved. Too much emphasis on meat and bread: Could do with more egg options and more vegetables.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL Thank you very much for your comment and for highlighting the friendliness of our team and the efficiency of all the services that we put at the disposal of our customers. We always try to do everything that is in our hands so that customers feel at home. Anyway we will try to improve the aspects that have not fully satisfied you. Thank you and we hope to see you soon in the near future! Magdalia

AccorHotels certified review
H Families - 24/02/2018
« Excellent, up to date and interesting »

Very pleasant, impressed with the refurbishment of a high standard in a stylish and interesting way. Great option for drinks downstairs in the Vermuteria. Staff were excellent and very friendly.

AccorHotels certified review
Anonymous Business - 21/02/2018
« Very good »

Very helpful and friendly staff.

AccorHotels certified review
K. H. Couples - 18/02/2018
« Exellent stay »

The staff are very kind and helpful and breakfast was really good. They have many kinds of bread and fruits. It was comfortable and quiet place to sleep and rest. A little bit far from downtown approximately 10-15minutes but it was a walking distance.

AccorHotels certified review
Thierry Business - 14/02/2018
« Good hotel. Nice location »

The hotel has been recently renovated/built and so everything seems modern, clean and confortable. However, the experience as a Platinium member has not been as usual on other Accor hotels. I've not been upgradedor at least not been informed. I even suffer a kind of downgrade as I have booked a Double and been assigned to a twin. So, if not expecting a Platinium treatment I would say the stay has been good but there was this lack of attention to a Platinium member.

AccorHotels certified review
Malik A. Families - 13/02/2018
« Great hotel in a great location »

We really enjoyed. The rooms were best in any mercure i have stated. Spacious too. Location was great. Everything in walking distance. Hotel staff was very nice. Enrique was very helpful. Other reception staff too. No faults.

AccorHotels certified review
Michele M. Couples - 06/02/2018
« Convenient, newly refurbished and friendly staff »

We were extremely pleased with this hotel. However, when we tried to open the balcony door, the handle came loose and a screw fell out. The door didn’t close correctly and therefore there was noise from outside on the first night. The door was closed tight for the second night.

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