Hotel - Mercure Madrid Plaza de Espana
Mercure Hotel Mercure Hotel

Mercure Madrid Plaza de Espana

4.5/5 241 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
See all services

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,590 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 241 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 15/09/2018 AccorHotels certified review
« Fab stay, excellent staff. Great Location »

Arrived late, but was made very welcome. Staff customer service and attentiveness very good. Room excellent quality and cleanliness spot on.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RICHARDSON, Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

Abbiet Solo - 12/09/2018 AccorHotels certified review
« Exceptional »

I stayed at this place few times, probably this is fourth one and every time I'm here I feel like I'm at home. That's what employees like Angel at this place make you feel. I love the comfort of the bed and cleanliness of the rooms as well.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening ABENET!! Thank you very much for your comment and for highlighting the friendliness of our team expecially of Angel and the efficiency of all the services that we put at the disposal of our customers. We always try to do everything that is in our hands so that customers feel at home. Thank you and we hope to see you soon in the near future! Magdalia

David B. Friends - 12/09/2018 AccorHotels certified review
« Excellent stay »

Excellent, as I have come to expect from Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, thank you very much for your comments. We hope to see you soon in our hotel!! Best regards Magdalia

Karen S. Couples - 10/09/2018 AccorHotels certified review
« Comfortable stay »

Rooms were comfortable Staff very helpful Staff pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear KAREN LESLEY, We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosana

Geoffrey Couples - 09/09/2018 AccorHotels certified review
« Good stay »

Nothing to complain, everything went smooth

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEOFFREY LOUIS JEAN G., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosana

José O. Families - 05/09/2018 AccorHotels certified review

In general it was a pleasant stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

Jean M. Couples - 04/09/2018 AccorHotels certified review
« Mercure »

Hotel was well situated in Madrid. Room and shower room excellent. Reception staff pleasant, friendly and knowledgeable. Restaurante pricey but lots of good eating places around. Car parking 37€ for 2 nights pricey.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN MARGARET M., First of all we are glad to know that you had a happy stay at our hotel, we also appreciate your positive comment towards our staff and our hotel. Do not hesitate that I will send your good opinion to the team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The price of public parking in Madrid city center to encourage the use of public transport and reduce pollution. I am so sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosana

Paul C. Couples - 04/09/2018 AccorHotels certified review
« Good location and pleasant staff »

The only issue we had was that we heard a lot of noise in the night from the room above. Room, bathroom and beds where all very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL DOUGLAS C., First of all we are glad to know that you had a happy stay at our hotel, we also appreciate your positive comment towards our staff and our hotel. Do not hesitate that I will send your good opinion to the team, I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We regret the noise that could have bothered you during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosana R:

D M. Families - 02/09/2018 AccorHotels certified review
« Nice clean hotel »

Easy checking, good location to the centre of madrid

Our hotel has responded to the review
Our hotel has responded to the review

Dear DENNIS WILLIAM M., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Rosana

Ilkka K. Solo - 31/08/2018 AccorHotels certified review
« Location, hotel and staff all excellent »

Nice hotel and easygoing atmosphere. Staff is absolutely great. Points to improve: - The printer used to print the ticket, for the client to sign the bar bill, is so bad that the text is unreadable; I took one caña and at check-out I noticed that I was charged EUR 3,50 for a "desayuno exterior". I suppose a caña is not 3,50. It was impossible to read what was written on the ticket. - I have in my Accor-hotel account profile, that I prefer room in upper floors. The hotel was not full, but I was assigned a room in the 2nd floor. Similar things happen in all Mercure hotels I have stayed in. - I had a rate where the soft drinks in the minibar are included in the privilege room rate. Water was always topped up, but Coca Cola never, so I had only 1 Coca Cola during my 4 day stay. - I had a rate, where the payment was supposed to be made at the hotel. Why the amount was charged from my card on 07 Aug 18, 19 days before my arrival to the hotel. I don't have a problem paying total amount when I make my reservation. I have 4 different reservation now with Accor hotels for 14 nights which I have already paid, but If the reservation conditions say "payment at the hotel", it should be payment at the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ILKKA TAPIO K., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rosana R:

Alex Families - 29/08/2018 AccorHotels certified review
« Good, but can be better »

Good location, breakfast should be more rich, no vegetables at all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ALEX S., Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I'm sorry your experience did not meet your expectations. allow me to offer you my sincerest apologies. We are grateful to you for sharing your concerns and we hope you will give us the opportunity to serve you better in the near future. Sincerely, Rosana

Family - 29/08/2018 TripAdvisor review
« Perfect stay! »

We absolutely loved our stay at the Hotel! We stayed only for one night, however I would have liked to stay more. We were luck enough to have a room ready before the arrival time, so thank you for this.We got a warm welcome from the front office staff. Nice and modern lobby, with the most wonderful smell when you walk in.The rooms have been recently remodeled and they are great! Spacious, nice and clean, great decor, good bathroom with many amenities.Great breakfast, with many options.What can I say more? Thank you for this amazing short stay. When I return to Madrid I will definitely be staying here again (and recommend it to all my friends as well!)

Ana M. Families - 27/08/2018 AccorHotels certified review
« Great stay at Mercure! »

We absolutely loved our stay at the Hotel! We stayed only for one night, however I would have liked to stay more. We were luck enough to have a room ready before the arrival time, so thank you for this. We got a warm welcome from the front office staff. Nice and modern lobby, with the most wonderful smell when you walk in. The rooms have been recently remodeled and they are great! Spacious, nice and clean, great decor, good bathroom with many amenities. Great breakfast, with many options. What can I say more? Thank you for this amazing short stay. When I return to Madrid I will definitely be staying here again (and recommend it to all my friends as well!)

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANA Thank you very much for your comment and for highlighting the friendliness of our team and the efficiency of all the services that we put at the disposal of our customers. We always try to do everything that is in our hands so that customers feel at home. Thank you and we hope to see you soon in the near future! Magdalia

Martin Couples - 21/08/2018 AccorHotels certified review
« Good Hotel in central location »

Hotel room was clean and comfortable. Location is within walking distance to most of the city attractions. It also close to metro station to access other areas. Numerous restaurants available in nearby vicinity. Staff friendly and helpful. Only minor issue was that fridge did not keep cool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARTIN Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

Jerzy Couples - 17/08/2018 AccorHotels certified review
« Good stay »

Good location, close to many city Centre attractions, very close to 2 metro stations. Room spacious and well equipped. Disappointed with breakfast service, every day the same choice, would be better if more egg choices could be served apart from only boiled eggs. Stock not really replenished after 10 am, so better come early.

Anonymous Friends - 17/08/2018 AccorHotels certified review
« Very good location, clean and convenient hotel in Madrid »

Everything went well with my stay, one thing I did not like was the fact that I paid for the breakfast and it was not brought up when I checked in (I also did not wake up early enough to get it so no worries). I also was surprised that for afterhours there was not an efficient way to get into the hotel (I had to show my card thru the window so that the person at the front desk could let me in). Aside from those nuisances the stay was very good, room was clean and the staff was very friendly. I would definitely recommend friends to stay there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear RAFAEL Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We feel that you have felt uncomfortable because of the attitude of the receptionist, but if we do it is for the safety of the client and the hotel in general. Anyway, thank you very much for sharing your opinion with the other users. We hope to see you back in our hotel. Best regards Magdalia

Zoe Couples - 15/08/2018 AccorHotels certified review
« Excellent »

Good location clean and friendly

Our hotel has responded to the review
Our hotel has responded to the review

Hello Zoe!!! Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

Richard B. Families - 13/08/2018 AccorHotels certified review
« Excellent location »

Please finish your terraces

Christos Families - 13/08/2018 AccorHotels certified review
« Nice rooms and overall facilities but poor and bad breakfast and some employees were not very polite. »

As I mentioned before, the facilities were very good, but the breakfast was below the average of expectations and poor in quality and variety. The staff was somewhat inpolite and unaware of the basics for the city and for the treatment of clients.

Tom Solo - 13/08/2018 AccorHotels certified review
« Good location and Wonderful staff »

When I arrived at the hotel I had just been through two very stressful days having my passport stolen in Barcelona the day before and then the next day rushing by train to get to the Embassy before closing time, then on to the hotel. I was greeted by two smiling ladies one of whom saw my state and asked if I would like a cold beer. I told her it was the best thing that had happened to me in two days. They checked me in with only a photocopy of my passport as I had no other photo ID and during my 4 day stay were always smiling and friendly. The hotel is in an excellent location and I bought a 2 day http://madrid.city-tour.com/en hop on hop off pass with a stop only a few hundred metres away. The room was a good size, had all the usual Mercure amenities and was kept clean during my stay. Breakfast was also good with a large variety of options. There are restaurants in the area but I found better offerings a little bit further away around the Teatro Real. I would definitely stay at this hotel again if coming to Madrid.

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