Hotel - Mercure Madrid Plaza de Espana
Mercure Hotel Mercure Hotel

Mercure Madrid Plaza de Espana

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4.0/5 116 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 51 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,134 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 116 reviews
AccorHotels certified review
Malik A. Families - 13/02/2018
« Great hotel in a great location »

We really enjoyed. The rooms were best in any mercure i have stated. Spacious too. Location was great. Everything in walking distance. Hotel staff was very nice. Enrique was very helpful. Other reception staff too. No faults.

AccorHotels certified review
Michele M. Couples - 06/02/2018
« Convenient, newly refurbished and friendly staff »

We were extremely pleased with this hotel. However, when we tried to open the balcony door, the handle came loose and a screw fell out. The door didn’t close correctly and therefore there was noise from outside on the first night. The door was closed tight for the second night.

AccorHotels certified review
Anonymous Solo - 05/02/2018
« Ok »

Friendly staff. Good location. A few things need improving, as they are not good for a four star hotel. Nice room but very hot. Heating set to 24 degrees centigrade and couldn't be turned down. I switched it off but kept switching itself on all the time. Very old mattress, high and hard in the middle and very flat on sides, so I kept sliding off the bed. Needs new mattress. No information at all in the room about the hotel, the city or anything at all. Nothing whatsoever. Reception staff told me how to get to the tourist information office but never offered me the excursions I could hire through them. Free city maps they give you have only main streets named, so they are useless to find anything. This is not the staff's fault. All the maps are like that. Hotel Reception has no signs at all, so when you arrive at the hotel for the first time you think you are going to the tapas bar.

AccorHotels certified review
Anonymous Business - 01/02/2018
« A very good stay. Central location, great room and great breakfast. »

Everything from reception to check-out was great.

AccorHotels certified review
Petr B. Business - 31/01/2018
« amazing experience »

very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I'm Javier de Lucas, manager osf the hotel and I really appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier

AccorHotels certified review
Abeneteshale Friends - 30/01/2018
« Excellent »

This is my second time staying at Mercure Madrid Plaza De Espana. What really made me go back to this place is the PEOPLE who work at this hotel. They are very friendly and helpful. From front desk to the bar and restaurant employees gave us their utmost services. They made us feel home. I love everything about this hotel. I will book again for my next trip.

TripAdvisor review
Business - 30/01/2018
« glamorous experience »

The staff at reception desk was very friendly and helpful. The hotel is well located, quite close to the city centre, however it remained silent. The room itself was absolutely cozy, well equipped, with spacious bathroom and nice terrace.

AccorHotels certified review
Hana Families - 23/01/2018
« wonderful stay »

Clean beds and worm welcom makes me feel better traveling. Thanks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms K. I hope my mail finds you well. I'm Javier , the hotel manager and i would like to thank you for the great review of our hotel! I'm happy that you enjoyed your stay and hope to see you again very soon. Sincerely, Javier de Lucas General Manager

AccorHotels certified review
Katia K. Business - 23/01/2018
« the hotel is in an excellent location it is clean and the staff professional »

It felt like home

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms k., I'm Javier , the hotel manager. I really appreciate your comments regarding your stay with us.It is always a pleasure to receive positive feedback. I'm going to share your comments with my team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, I hope to see yoy soon Sincerely, Javier

AccorHotels certified review
Michel Couples - 22/01/2018
« Great hotel with excellent team. Perfect location. »

The hotel is modern, new design and very functional. We had a privilege room, which I really recommend. The team is very helpful and smiling, always ready to make your journey better. I truly recommend the hotel. Of course location is fantastic.

AccorHotels certified review
Anonymous Solo - 10/01/2018
« Overall ok. »

Dinner options very strange, luckily many options outside the hotel.

AccorHotels certified review
Dv Business - 09/01/2018
« Nice hotel but very noisy »

I would have enjoyeg the hotel but the sound insulation was very poor and the street noise, even on the 5th floor, was very loud. I also did not think the staff were paricularly warm/ welcoming. When I checked, no one asked how my stay had been.

AccorHotels certified review
Eden Couples - 09/01/2018
« Lovely hotel »

What a beautiful hotel. Very clean and big. Nice bathroom with good shower. The elevator is small and slow but manageable. Great staff and the ambiance is nice.

AccorHotels certified review
Christophe M. Couples - 06/01/2018

Very pleasant hotel, perfect location and friendly employees, top breakfast buffet, we will bne back

AccorHotels certified review
Maria Families - 05/01/2018
« Very nice city stay »

Nicely modernised hotel near the cty centre. Rooms nice and clean, bathrooms also well done. Good breakfast. Very friendly and helpful staff. Great location near transport, shops and good restaurants.

AccorHotels certified review
Wael W. Friends - 03/01/2018
« Renovation »

Glade that you renovated the hotel, I agree with you for the rooms but the lobby lost he’s ID

TripAdvisor review
Couples - 02/01/2018
« Great stay near the city centre »

We enjoyed this newly renovated hotel near the Plaza de Espagna with all tranport options. The shopping area is nereby, aalso good proximity to restaurants. It has nice facilities, with clean rooms, friendly staff and a decent breakfast.

AccorHotels certified review
Tony T. Couples - 31/12/2017
« Very pleasant stay »

Very helpful staff and nothing was too much trouble

AccorHotels certified review
Alana C. Friends - 29/12/2017
« Room was nice, but service inconsistent »

Our room was lovely and clean, but despite booking for two people, it was only set up for one person. After telling the staff at the reception desk this they said they would fix it, but they didn’t. Breakfast was also a mess. One person serving the whole hotel, nothing was replenished until you asked, tables were often a mess, there were piles of dirty plates etc on the bar the whole time we were there. Those who were working seemed to be doing their best, but it was not organised st all, nor was there enough staff on.

AccorHotels certified review
M. Friends - 28/12/2017
« Comfortable room »

I loved the room I booked. It was as promised. Worth every penny spent. The staff were great. Friendly, helpful and able to speak very good English. They were very attentive when ever they were approached by myself and my travel buddy.

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