Hotel - Mercure Madrid Plaza de Espana
Mercure Hotel Mercure Hotel

Mercure Madrid Plaza de Espana

4.5/5 314 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,851 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 314 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Rafael V. Couples - 08/01/2019 AccorHotels certified review
« Really good, nice staff »

Good room, lovely staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V. de Santana, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards Héctor.

Ok H. N. D. B. W. T. N. T. B. E. Families - 05/01/2019 AccorHotels certified review
« Good location, nice hotel »

Good hotel, nice location - looked lovely but lacked some basics. Wouldn’t choose to stat here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARK GEORGE M., Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalia

Ivan Couples - 03/01/2019 AccorHotels certified review
« Great and convenient Hotel! »

Great and pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon! Sincerely, Rosana R:

Andy M. Couples - 30/12/2018 AccorHotels certified review
« So relaxing »

We arrived & everything was ready. A nice little extra - dressing gowns, slippers and a nespresso coffee machine!!! Then extra personal items - shaving kit, toothbrushes. Staff very friendly and nothing was a problem. Thank You!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Kim B. Couples - 30/12/2018 AccorHotels certified review
« Fantastic location in a central modern hotel »

Checking was quick and efficient. The rooms, spacious and modern with a good selection of amenities. The hotel is a close to the metro, a good secretion of restaurants and the Royal Palace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs B., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Eurico R. Business - 27/12/2018 AccorHotels certified review
« Very happy »

Exceed expectations. Very friendly people. Very comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Reinolds, Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Alina Couples - 26/12/2018 AccorHotels certified review
« Fabulous with flaws »

Very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W. , Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Anonymous Couples - 24/12/2018 AccorHotels certified review
« Great location, modern hotel, perfect rooms »

Everything was perfect, we were happy with our privilege room I would like to thank Naomi from the reception team for the great customer service. We loved also the possibility of going to the nearby fitness studio.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards, Héctor.

A. Business - 23/12/2018 AccorHotels certified review
« Nice Hotel - Great Location - Good Team »

What a nice Hotel in the center of Madrid ! The room are really stylished. The renovation is beautiful. A Smiling team who take care of you from the check in to your departure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., Thank you very much for your comments. It was a pleasure to have you on our hotel, we will try to improve the next time to win ourselves the 100/100. I see you the next time. Best regards. Héctor.

Anonymous Families - 22/12/2018 AccorHotels certified review

The room is on the first floor and I can hear many noises in the toilet from my neighbours and downstairs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you very much for your comments. We are trying to improve the soundproofing on the room, I hope the next time your experience will be perfect. We hope to see you soon in our hotel!! Best regards Héctor.

J. J. Business - 19/12/2018 AccorHotels certified review
« the experience can improve »

The hotel rooms have been renovated recently so they are very well done and they offer a lot of amenities. The latter however are not renewed everyday and one ha to ask for extras. The breakfast is very good but at 15 euros it is very expensive compared to Madrid standards. Most people staying at the hotel were buying breakfast items from the shops around the corner. The major let down of the hotel is the staff. The hotel has the peculiarity that the reception operates through the bar so if one arrives during the evening, when the bar is open you might have to queue for a very long time until you get served. Admittedly you can check in electronically but you still need the issuing of the keys and in my case this took 30 minutes! The same applies but to a lesser extend at check in: the single person manning the reception has to cope with the demands of coffees etc. The staff does not speak good English so there is the risk of miscommunication as was the case with our booking.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ILIAS K., Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalia

Marie Couples - 18/12/2018 AccorHotels certified review
« 100% recommended »

very good sleep, quiet room (on the 5th floor overlooking Ventura Rodriguez street), no noise from the corridor, luminous room

Our hotel has responded to the review
Our hotel has responded to the review

Dear EMILIO, We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalia

Violetta Families - 16/12/2018 AccorHotels certified review
« Pleasant »

It was overall very good. Cozy room, comfy beds , super amazing breakfast, helpful staff. Perfect location ! Maybe the cleaning staff should consider to be more silent in the mornings . It is not possible to remain asleep after 9 am because they start cleaning rooms , they are knocking the doors very loudly and this is a bit frustrating . We expected silence .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. K., Thank you very much for your comments. We always try to do everything that is in our hands so that customers feel at home, we will try to improve this problem with the cleaning staff. We hope to see you soon in our hotel. Best regards. Héctor.

S. K. Couples - 15/12/2018 AccorHotels certified review

Hotel well located and staff very professional. Food experience for us we appreciated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosana :R

Solo travel - 12/12/2018 TripAdvisor review
« Good location, nice rooms »

This is a nice hotel in a good neighborhood. The Metro is just a few steps away and there are many bars and restaurants close by. The room was very comfortable and well equipped. Nice bar in the hotel and very helpful reception. I would return to this hotel if I came back to Madrid.

J. L. Couples - 09/12/2018 AccorHotels certified review
« Friendly accommodating hotel, staff went above and beyond expectations. »

Your hotel has the most professional staff we encounter on our trip from front desk to cleaning services. Roxanna made sure our cab to airport was on time. Thank you all.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. V., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Jannie N. Solo - 09/12/2018 AccorHotels certified review

Room is nice. Hotel in a good central but away from tourist crowd.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jannie, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Greetings, Rosana R:

Pablo Business - 08/12/2018 AccorHotels certified review
« Great location, great staff. »

I spent 9 nights at Mercure Hotel Plaza de Espana, at every moment I felt it was a pleasant stay. The location was perfect, walking distance to pretty much any place I wanted to go in the center of Madrid. I specially felt welcome as the staff were very attentive, friendly and professional.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Bessie Couples - 08/12/2018 AccorHotels certified review
« Fantastic »

Great staff, great room, great position. Loved the whole experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Suzanne Business - 04/12/2018 AccorHotels certified review
« Lovely hotel, helpful staff. »

We had a four night stay in Madrid. We asked for a quiet room which we received after the first night. The staff were friendly and helpful. The breakfast was very good and overall we had a good time. The hotel is in a good location for exploring the city centre, we walked everywhere.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Rosana R:

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