Mercure Madrid Plaza de Espana 4 stars

TripAdvisor rating 4.5/5 350 reviews
Mercure Madrid Plaza de Espana
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Hotel extras

  • Located just 5 minutes from Gran Via and 15 minutes from Puerta del Sol.

  • Recent opening of the Vermutería Chipén bar.

  • Hotel newly renovated in 2017.

  • Free fitness center next to the hotel.

  • Free high-speed WIFI.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 20.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre Nearby
  • Jogging track Nearby
Business services
  • 1 meeting room(s)

Hotel location

Mercure Madrid Plaza de Espana

Calle de Tutor 1
Esquina Ventura Rodriguez
28008
madrid
spain

Check-in from 12h00

Check out up to 12h00

  • BUS 1 :   1 PLAZA DE ESPAÑA

  • BUS 2 :   2 / C PRINCESA

  • STATION PLAZA DE ESPANA LINE 10 :   10 PLAZA ESPAÑA

  • VENTURA RODRIGUEZ LINE 3 :   3 VENTURA RODRIGUE

  • PLAZA DE ESPANA :   10

  • By plane

    BARAJAS MADRID At 17km / 10.56 miles

  • By train

    ATOCHA At 4km / 2.49 miles

  • By train

    NORTE At 1km / 0.63 miles

GPS :40.425659, -3.713799

Our accommodations

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room. for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

Modern and bright room with double bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Modern and bright room with two single beds

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Modern and bright room with double bed and additional single bed.

  • Max. number of persons: x3
  • Area: From 26
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege room with double bed

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with two beds

  • Max. number of persons: x2
  • Area: From 25
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Business Desk(...)

Privilege Room with Terrace

  • Max. number of persons: x2
  • Area: From 25
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Magnificent Suite with terrace and 79 in x 79 in double bed, feather mattress and pillows.

  • Max. number of persons: x2
  • Area: From 37
  • Most of the accommodation: Terrace *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

VERMUTERÍA CHIPÉN

Type of cuisine: International

A space created for the both internal and external customers, well connected to Madrid, the neighborhood and its culture, where the star of the show is the vermouth with a full tapas menu showcasing Madrid's flavors with international twists

Lunch

11:00 - 15:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

15:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

VERMUTERÍA CHIPÉN

Photo non contractuelle / Strictly non binding

A space created for the both internal and external customers, well connected to Madrid, the neighborhood and its culture, where the star of the show is the vermouth with a full tapas menu showcasing Madrid's flavors with international twists

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 40 m²

  • Maximum capacity: 30 people

Find out more
Mercure Madrid Plaza de Espana Meeting Room

Our guest reviews for
Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

3,097 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.5/5

350 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Excellent service and comfortable room

Customer review rating 4.3/5

Ray M. Business - 16/04/2019 AccorHotels certified review

I stayed here for a recent work trip to Madrid. The hotel is very well-situated, comfortable, and has a very friendly, courteous staff. The hotel is close to everything in the centro area of Madrid and close to several metro stations, but you can also walk from it to nearly anywhere you want to visit in the centro portion of the city. The staff is very friendly, helpful and goes out of their way to help. Also, wifi is business class, very quick / reliable. A great stay, thanks!

Dear Mr. M., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Comoda, agradable, limpia, moderna

Customer review rating 4.3/5

Nmc Business - 16/04/2019 AccorHotels certified review

Comoda, agradable, limpia, moderna

Estimada Sra. Montserrat, Muchísimas gracias por su evaluación. Esperamos verle pronto en nuestro hotel!! Gracias y un saludo. Héctor.

Great

Customer review rating 4.3/5

Karyn Solo - 16/04/2019 AccorHotels certified review

Very nice food and wine

Dear Mrs. B., Thank you very much for your comments. We are try to change the concept of the breakfast, I wish the next time you will find it more pleasant. We hope to see you soon in our hotel!! Best regards. Héctor.

Excellent stay in this hotel

TripAdvisor rating 4.5/5

raydmak Business - 16/04/2019 TripAdvisor review

I stayed here for a recent work trip to Madrid. The hotel is very well-situated, comfortable, and has a very friendly, courteous staff. The hotel is close to everything in the centro area of Madrid and close to several metro stations, but you can also walk from it to nearly anywhere you want to visit in the centro portion of the city. The staff is very friendly, helpful and goes out of their way to help. Also, wifi is business class, very quick / reliable. A great stay, thanks!

Mr David J.

Customer review rating 4.3/5

David J. Couples - 10/04/2019 AccorHotels certified review

The hotel was in a great location, staff very friendly and food very good.

Dear DAVID, Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

most ok

Customer review rating 4.3/5

Bruhwiler Couples - 05/04/2019 AccorHotels certified review

rooms are clean, service is friendly, Breakfast is good. However drinking water bottles should be offered as tap water contains chlorine and is not acceptable to drink.

Dear Bruhwiler Thank you for taking your time to share your experience with us. It is a pleasure to receive good opinions from our best clients, we work to improve your welfare. We hope to see you soon ! a greeting. Rosana R:

Feel like home

Customer review rating 4.3/5

A. Business - 03/04/2019 AccorHotels certified review

We enjoyed our stay in your hotel. The team is really nice & smiling. The hotel is well located. Very nice decoration.

Dear Mr. A., Thank you very much for your comments.It is always a pleasure to welcome you at the hotel. We hope to see you soon in our hotel!! Best regards. Héctor.

Very nice staff and stay, but....

Customer review rating 4.3/5

Anonymous Families - 03/04/2019 AccorHotels certified review

Although staff is extremely friendly and helped with any enquiry two main issues we noticed could be improved easily: 1. No highchair in whole facility incl restaurant, is the first hotel we ever saw that had not even one single highchair. Even a simple Ibis and Ibis Budget have highchairs for little kids. 2. Room upgrade is repeteadly not offered proactively but only after we asked for it. (Whereas complimentary drink is always offered)

Dear Mr. F., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

The hotel is in a good location with Friendly helpful staff

Customer review rating 4.3/5

Barry F. Couples - 02/04/2019 AccorHotels certified review

Excellent!

Dear Mr. F., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

NIce HOtel, great team...

Customer review rating 4.3/5

Elda Business - 30/03/2019 AccorHotels certified review

All good, will return if back in Madrid

Dear ELDA, We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalia

OK but room too hot.

Customer review rating 4.3/5

Anonymous Friends - 30/03/2019 AccorHotels certified review

Just OK. Room was too hot, air conditioning poor and window only opened a tiny bit. Key card for room stopped working several times. Bar area quite nice. Good location.

Dear HEATHER, Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations because of the problem with the air conditioning; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalia

Comfortable and Covent, with noisy neighbours

Customer review rating 4.3/5

Quinten S. Solo - 27/03/2019 AccorHotels certified review

Reception, Accommodation and breakfast were very good. Service was kind and friendly. Due to the connecting door, a very thin door, the neighbours kept me up at night.

Dear QUINTEN S., Thank you for taking the time to tell us about your experience at the Mercure Madrid Plaza de Espana. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Magdalia

Good Hotel

Customer review rating 4.3/5

Giuseppe Couples - 25/03/2019 AccorHotels certified review

Mercure at Plaza de Espana is a good hotel, room was very clean confortable and the people at reception bar etc were professional and ready for every question by us.

Dear Mr. P., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.
Customer review rating 4.3/5

Angel Couples - 24/03/2019 AccorHotels certified review

Front desk personnel was very attentive and helpful for the check in and during the stay. Room was clean and better than expected.

Good morning Angel Luis, How was the trip? We hope you had a good trip back. It is a places to know that you have enjoyed your stay with us, thank you very much for taking your time to share your experience with us. We hope to see you again! Rosana R:

Very good

Customer review rating 4.3/5

Anonymous Business - 24/03/2019 AccorHotels certified review

Good facilities, very helpful personnel, good location, very good breakfast

Estimado Sr. Morazo, Muchísimas gracias por su evaluación. Esperamos verle pronto en nuestro hotel!! Gracias y un saludo. Héctor.

Nice hotel

Customer review rating 4.3/5

Veronica Friends - 21/03/2019 AccorHotels certified review

Very comfortable beds and nice bright room. I'm not sure the welcome pack and products provided in the provilidge room.can be classified as VIP. shame no notice was taken of my cousins birthday despite making a comment when booking the room. Breakfast had good quality products but it's only bread salami and cheese. Some kind of cucumber or fresh tomatoes would be nice.

Dear Mrs. W., Thank you very much for your comment and for highlighting the friendliness of our team and the efficiency of all the services that we put at the disposal of our customers. We always try to do everything that is in our hands so that customers feel at home. Thank you and we hope to see you soon in the near future! Best regards. Héctor.

Nice and friendly staff easy to find location

Customer review rating 4.3/5

Mu Solo - 19/03/2019 AccorHotels certified review

At first it was not easy for me to find where the fridge was. Perhaps its a good idea to give a brief explanation of the room when a guest arrives.

Dear MEHMET U., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalia

Good service

Customer review rating 4.3/5

Karen C. Friends - 18/03/2019 AccorHotels certified review

Croissants was the best

Dear Mr. C., Thank you very much for your comments. We hope to see you soon in our hotel!! Best regards. Héctor.

Excellent visit

Customer review rating 4.3/5

Bill E. Couples - 16/03/2019 AccorHotels certified review

An excellent visit with helpful staff and a well positioned hotel ideal for using the metro but still within walking distance of the royal palace etc. Ample breakfast with a good bed and would use the hotel again if returning to Madrid.

Dear William, thank you very much for your excellent comment! Come back whenever you want to our hotel.. this is your home! Best regards Magdalia

Good but could have been better

Customer review rating 4.3/5

Ian R. Couples - 16/03/2019 AccorHotels certified review

Hotel was generally very good, breakfast was a bit disappointing with very limited hot selection but main problem was lack of air conditioning in the bedrooms. While it may have been slightly warmer than seasonal average the lack of air conditioning in bedrooms meant the temperature could not be reduced to less than 22 degrees. Opening the window did help but traffic noise ruled this out at night

Dear Mr. r., Thank you very much for your comment and for highlighting the friendliness of our team and the efficiency of all the services that we put at the disposal of our customers. We always try to do everything that is in our hands so that customers feel at home. Thank you and we hope to see you soon in the near future! Best regards. Héctor.
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