Hotel - Mercure Madrid Plaza de Espana
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Mercure Hotel

Mercure Madrid Plaza de Espana

Calle de Tutor 1  Esquina Ventura Rodriguez 
28008  MADRID
SPAIN

1,561 reviews
TripAdvisor Rating Based on 1,561 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 51 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,561 reviews
TripAdvisor review
Couples - 25/06/2017
« George & Carol »

When we got there the hotel was under renovations and we were told there was no room service for anything and no bar service??Breakfast was in the dining area as is normal.Very dissappointing to find this out when we arrived and not beforehand.We have no complaints about the room and staff and location.

TripAdvisor review
Family - 26/05/2017
« Very bad service level »

Hotel is being renewed and we were very surprised to find a "battlefield" in the reception when we arrived - this should have been mentioned during booking. Although reception staff mentioned it wouldn't be noisy in the room, we woke up in the next morning with a lot of noise. We were lucky we have booked just one night, as we were with our 2-year-old daughter. Room was completely new and very clean, but unfortunately bad service level erased that. Reception staff in general were very unfriendly and they did not even try to be nice. We have payed for late check out at 17 p.m., and when we went back from lunch, our room was locked - we went through reception and nobody even mentioned that, we had to ask room maid to open for us. As our flight was late at night we have asked to stay till 18 p.m. to avoid staying with a toddler too many hours in the airport, and reception staff just agreed after a very contempt face, saying he couldn't do more because hotel was full (althought we just saw very feel guests walking around). He could have been nice knowing the hotel was more like a war zone with all the construction works. Even if he hadn't accepted that, he could have been nice and said in a better way - after all, it's his job. After that, we were so mad that we have decided to leave at 17 p.m. I do not recommend the hotel, specially with family.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ligia_Orl I hope all is well with you and your family. I'm Javier, manager of the hotel. Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. I will share your comments with my front desk team to analize what happened. I'm really sorry. I appreciate your sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future. Sincerely, Javier de Lucas Manager

TripAdvisor review
Carlos S Couples - 23/05/2017
« Terrible service »

The hotel is being repaired, in reconstruction, so is full of dust. Is very insecure, no emergency exit, etc. The breakfast is poor, only boiled eggs, no crumble, or other type of preparations. I recommend to close until it is finished.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Carlos S. My name is Javier and I'm the manager of Mercure Plaza de España . I want to thank you for taking the time to tell us about your stay at our hotel. I am really sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are refurbishing our hotel since November . It's a hard work and the Security of our guests is our main priority. Every day we check all the emergency doors and they are clean and in service. I'm sorry if you felt insecure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Javier de Lucas Manager

TripAdvisor review
Solo travel - 15/05/2017
« Good hotel, under renovation »

Good hotel, but under renovation (in nov/16). Rooms big and confortable, old, but wuth the reform I think it will be change in next time. Good service and location, so many restaurants around the hotel, that you could go walking. Some touristic places near also.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flatec : I'm Javier , the manager of Mercure and I wanted to thank you for your comments regarding your stay with us. I'm really pleased to know that you enjoyed your time with us. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier de Lucas Manager

TripAdvisor review
Couples - 25/03/2017
« Very good location in Madrid »

Currently undergoing massive refurbishment, although this did not affect our stay, just hope they are not going to rip out all of the old character of the building. Close to metro stations, restaurants and bars. We had what I assume was a refurbished room which was clean and modern, but the shower over the bath would not point the right way, you have to hold it whilst showering. I think the fitment was put on the wrong way round. Would prefer china cups in the room for the Tea & Coffee, as I think the waxed cardboard ones make it cheap. Did not use the breakfast room this time, and the bar was closed, but the reception staff were very pleasant

TripAdvisor review
Couples - 23/02/2017
« exelent hotel »

Good location, the price too The best mecure in Europ breakfest exelent Reception very good they do every thing that you need The hotel was in reconstruction but this do not a problen I we be beck and recomend for everybody

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eduardo W : I really appreciate your comments regarding your stay at our hotel. It is always a pleasure to receive positive feedback and even more when the hotel is been refurbished. Thanks for your comments regarding our breakfast too. Once the common areas will be refurbished , we will lunch a new Breakfast 'Make my day' so you should visit us, taste it and give us a new review. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Javier de Lucas Director

TripAdvisor review
Business - 18/12/2016
« Nice hotel under preparation »

This was already my third visit to this comfortable Mercure hotel. This time the hotel was under constuction and three upper floors were not available and breakfast room was smaller than usual. However everything was almost the same than usual. The staff was friendly and professional and householding was very well organized. The room was quite comfortable but requires face lifting. A bathroom was very clean and big enough to one person. Some extra noise was available but during the night everything was OK. Altogether this was good hotel experience. For example WiFi was working all the time. Also location is excellent close to a Plaza de Espana.

TripAdvisor review
Solo travel - 24/11/2016
« Nice hotel! »

Everything was good during my stay in this hotel, the staff is very kind, my room on the 5th floor had a balcony and a nice view on the street, and there are 2 metro stations (Plaza de Espana, Ventura Rodriguez) just near the hotel. I will return in this hotel in the future!

Our hotel has responded to the review
Our hotel has responded to the review

Dear mdd192: I really appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I have the pleasure to announce you that two weeks ago we started to refurbish all the building. We will be working along 5 months, (till the end of April) to offer a new and modern facilities. The hotel will have new rooms, hall, restaurant and even façades. I hope you'll have the chance to enjoy the new Mercure very soon. Javier de Lucas Manager

TripAdvisor review
Family - 23/11/2016
« Average stay at great location »

Rooms small, old, but clean. Fridge in the wardrobe. Electric socket not available, quite challenging to find one to charge your devices. Bar closed all the time. Staff at reception very friendly and kind. Location great to city centre, metro station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marosja : I appreciate your comments regarding your stay at our Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I have the pleasure to announce you that two weeks ago we started to refurbish our hotel. (6th and 5th floors). We will be working along 5 months, (till the end of April) to offer a new and modern hotel. The hotel will have new rooms, hall, restaurant and even façades. I hope you'll have the chance to enjoy the new Mercure very soon. Kind Regards Javier de Lucas Director

TripAdvisor review
Couples - 18/10/2016
« Dennis »

Good transport,metro supermarket and restaurants. Good selections for breakfast, in a quite area within walking distance to Real Palace and Plaza Mayor. Rooms good size with comfortable pillows.Value for a roof top terrace with free soft drinks and coffee machine.

TripAdvisor review
Couples - 19/07/2016
« Comfort, good location, good service close to Plaza de España »

4 star hotel, good location, comfortable, good breakfast, parking garage in the hotel. My bed remains from the old Sofitel. Check in and Check out are efficient. The location is close to Palza de España and Gran Vía.

TripAdvisor review
Couples - 27/06/2016
« Old and tired - unfortunately »

We stayed here for the 3rd or 4th time in a couple of years because a) it's part of Accor group and b) it's great location - but again it let us down. This time it was a number of things compounding. No particularly special gold member welcome, intermittent refilling of the 'gratis' soft drinks in the mini bar and most of all inadequate air conditioning. We've already got over the lack of a bar and therefore the free welcome drink and the total lack of drawer and cupboard space! Great shame though as other service was good.

TripAdvisor review
Business - 19/06/2016
« Nice hotel in Madrid »

It is a clean and convenience hotel located at Madrid town centre, services are good, even the room is a little bit old, but they keep clean and tidy. The only thing can be improved is the wifi speed, it is comparative slow than I am in HK

TripAdvisor review
Couples - 12/06/2016
« Madrid visit 5 to 9 June 2016 »

An excellent location for travelling around Madrid. The staff are friendly and efficient. No bar or dinner facilities but the hotel is well placed for eating and bars around. A very pleasant hotel that might benefit from redecoration as some areas and rooms are looking a little tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest : Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay . You are right , some of our rooms look tired and that's why we are going to refurbish our hotel very soon. We are waiting for the validation of the refurbishment project and we will go on. I hope to see you again very soon. Sincerely Javier de Lucas Manager

TripAdvisor review
Family - 16/02/2016
« nice days »

The breakfast is very expensive An up grade in hotel installations is Worth The concierge is very kindly and gentle Was a very greatfull period in Madrid and in the Mercures Plaza de España We hope back as soon as possible

TripAdvisor review
PINELights Couples - 29/12/2015
« Good place to stay »

Between average and very good, depending on which room you stay. Top floor room we stayed at this time had nice a terrace that had a pleasant view and was almost the size of the room itself, enough space to get some sun if you are in a mood and weather permits. Bed was same comfort level as in previous rooms we've stayed. All in all again a good stay at this hotel. Friendly and efficient reception. Rooms are fine even though they might look like in need of some modernization some time soon. Location is good too, not in the middle of it, but a bit on a quieter side on a street less crowded in the otherwise busy time before Christmas.

TripAdvisor review
LewisJH Family - 08/10/2015
« Very friendly & helpful staff, good facilities and location »

Large rooms, great facilities, no real views from the hotel, but good location for the old town & main shopping street. Clean & modern. Very helpful & friendly staff. Good price for standard room. Many local cafes & bars for going/dining out.

TripAdvisor review
677TonyL Business - 21/09/2015
« Excellent in Every Way »

We stayed at this hotel many times and always been very pleased!! Excellent rooms. service and location!! The staff goes out of its way to help and please. Also excellent value especially if booked in advance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest : We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza De Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services I hope to see you back again. Javier de Lucas

TripAdvisor review
hdsjr Family - 12/09/2015
« Great Hotel »

Well placed (close to Plaza Espagna), good breakfast, room with balcony (supposing was privilège...I don´t remember), bathroom clean and a confortable bed (nice sleep quality). Parking is not big at all (15EUR / day) so I suggest to contact the hotel before arriving to endure place will be available. My vehicle was a MB Viano 7 passengers, we had an additional care; on the other hand, for a standard vehicle you certainly will not have any issue. I absolutely reccomend this hotel.

TripAdvisor review
JLFERG Couples - 17/07/2015
« Awesome Suite, Friendly Staff »

My husband and I stayed for a week in this hotel's suite in July as I needed to be in town to speak at a conference. The hotel is ideally located for walking around Madrid or taking short taxi rides to museums. The restaurants nearby provide good food and good prices, as does the buffet breakfast each morning that the hotel offers. The suite is spacious, beautifully furnished, and possesses a large balcony that is fully furnished (for rooftop dining, lounging, or having drinks with friends). The hotel is rather quiet compared to some city hotels in which I've stayed. Street noise seems to be blocked quite adequately. The bed is huge, covered with a feather bed and a white duvet, and featured plenty of pillows--a very comfortable place to take a siesta or to sleep after the late evening Madrid meals. The bathroom of the hotel suite is huge and and richly appointed in marble, with a separate tub with overhead shower and a additional shower near the bathroom door. Two sinks and a large counter, plenty of mirror space, toilet and a bidet, and robes and slippers and enough towels make up the rest of the bathroom. The hotel staff is very friendly, from the housekeeping and maintenance staff to the front desk staff. And the front desk staff is extra helpful if you need a cab, directions, or opinions on where to go. The only thing they weren't particularly helpful with was getting our room safe open (as it was locked when we checked in and promises to send someone to fix it weren't fulfilled). But this was a very minor inconvenience and has no bearing on the fact that I'd stay here again the next time I'm in Madrid, as the stay was a wonderful experience.

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