Hotel - Mercure Madrid Plaza de Espana
Mercure Hotel Mercure Hotel

Mercure Madrid Plaza de Espana

4.5/5 280 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre  (Nearby)
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
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Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 2,691 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 280 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Nikki L. Solo - 08/11/2018 AccorHotels certified review
« Team terrific, great food, good comfortable room, just what I needed »

After a long few weeks travelling I was looking forward to a quiet comfortable room and the room I was allocated fit the bill. It was spacious and comfortable. As a vegetarian I often find Hotel menus a L. bland - not so here. The team member made some great suggestions and whe I asked if you had Tempranillo wine, she made a suggestion of another and gave me a quick tasting. She was right - the other option was best. I don’t remember the name of the wine though and would love to know so I can see if I can buy in Oz. Nothing was too much trouble and you had a great hair dryer - thank you... I left your Hotel feeling refreshed and ready for the long trip back home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIKKI,, We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Magdalia

Nikos Business - 08/11/2018 AccorHotels certified review
« Very nice hotel »

Very nice hotel, modern, clean, very helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIKOLAOS Thank you very much for your comments! Come back to our hotel! Best regards Magdalia

kayezgamboa Family - 05/11/2018 TripAdvisor review
« Mercure Plaza de Espana »

I would like to commend Rosanna ( hoped I got her name correctly) and Hector for helping me us with the day tours and Hector for helping me find back my scarf which I lost aboard the VPT bus. The hotel has a prime location . Their breakfast choices are also good. They all can converse in English.One thing though that I was not happy with was upon check in , we were told that an extra bed was not possible and the only recourse was to book another room for my son. We had no other choice but to have 2 roomsThe hotel should have emailed us about this arrangement prior to our arrival since I inputted that request in the Special request section when I did the reservation.

Anonymous Couples - 01/11/2018 AccorHotels certified review
« It was too short »

The room was large, clean and comfortable. The front desk staff was very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROL H., Thank you for your comment. We are very happy to know that the treatment of our staff and the services we offer have helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

Andrew C. Couples - 24/10/2018 AccorHotels certified review
« Good location and good service »

Staff were efficient and friendly. Breakfast was good. Room was clean. The air conditioning didn't work properly but we could open the door to the terrace. The terrace was excellent although many of the tiles were missing. Excellent location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW RICHARD C., Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We will try to improve the aspects that have not fully satisfied you. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

Carlos S. G. Families - 24/10/2018 AccorHotels certified review
« DESCANSE BIEN »

agradable

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Carlos, muchísimas gracias por su evaluación! Vuelva pronto a nuestro hotel! Un saludo Magdalia

Anonymous Business - 22/10/2018 AccorHotels certified review
« Excellent stay - thank you - lovely room, very good staff - excellent - thank you. »

This was the first time I've stayed in your hotel - it was a very good experience. From the first person I met to the end of the stay all staff were very helpful. The room was of a very good standard too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JUDITH , Thank you very much for your comment and for highlighting the friendliness of our team and the efficiency of all the services that we put at the disposal of our customers. We always try to do everything that is in our hands so that customers feel at home. Thank you and we hope to see you soon in the near future! Magdalia

Sinéad C. Friends - 22/10/2018 AccorHotels certified review
« Functional »

Surprised at poorly defined check in area and casual uniform of jeans...a little too casual for 4 star property. Great room but I stated on online reservation and again at reception (after being asked) that twin room was required. Room was a double. Grateful for upgrade but bed could not be separated and no space for a requested additional bed. Twin option was less attractive room with no balcony, robes or Nespresso. Chose to share double-not ideal. I suggest beds in this room should have option to separate into twin. Online breakfast was hefty €20pp. Very glad to not have paid as didn't seem worth it. Attempted to order coffee and croissant as part of "dude" breakfast but there were no croissants. Ate elsewhere instead. Did not eat in hotel in two days and two nights. It seemed reception staff were also working in bar and restaurant. On second day of stay I noticed priority guests are checked in and out from unclearly defined area that looks like part of the bar. Again, this is something not expected in 4 star property. Have stayed in Ibises in Spain where staff have more clearly defined roles, either reception or bar or food, not everything. The prices charged are not Ibis prices but, in trying to be modern and casual, the hotel feels like an Ibis. Staff friendly and helpful but, in trying to do multiple jobs, there is no relaxed feel to make guests linger and spend money in bar and lobby area! Not clear about facilities in hotel beyond visible meeting room off reception.

Anonymous Couples - 20/10/2018 AccorHotels certified review
« GENERALLY GOOD »

Minor irritations. Bathroom door squeaked, failure to clear used glasses from the room and replace with clean ones.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel, and we will replace the old things of the bathroom, just to improve your next visit. Thanks and best regards !! Héctor Fdez.

shendlera Couples - 18/10/2018 TripAdvisor review
« Nice place, good location »

The place is nice the room was reasonable, and the location was good.On the other hand, on the first day of our arrival the room was pipping hot. We have asked to change the room to a less sun exposed room. The receptionist was very responsive, and we switched to another room. However, we were been told a story saying that because it is autumn since the beginning of October, the air-condition system is switched off. It was quite a disappointment to get such a strange and ridiculous surprising information. Nevertheless, the next day the air-condition system was in operation.

Anonymous Couples - 08/10/2018 AccorHotels certified review
« Enjoyable stay, good location »

Our stay was very pleasant. The hotel location is very good. However, we found the room noisy. We could hear everything is the rooms on either side of us.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerry, thank you very much for your comments. We hope to see you soon in our hotel!! Best regards Magdalia

Marg Friends - 03/10/2018 AccorHotels certified review
« fantastic experience »

Friendly staff, excellent location, quiet room, beautiful breakfast, close to shops and tourist locations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marg Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

Business - 01/10/2018 TripAdvisor review
« Nice hotel »

Nice hotel,nearby the plaza de Espania, metro and busses nearby, shopping can you do also nearby , staff friendly and gives information if you need, clean and big rooms, bathroom very clean, breakfast ok friendly staff.

Friends getaway - 30/09/2018 TripAdvisor review
« Excellent hotel »

Hotel staff were very helpful, friendly and cheerful. The breakfast was fresh, an excellent range of foods and easy to find a seat. Very close to the shopping areas and tourist areas. Room was quiet and comfortable.

Kathleen Couples - 29/09/2018 AccorHotels certified review
« Comfortable stay »

Checkin was polite and easy. Our room was very clean and well equipped, if somewhat austere. It was excellent for an overnight stopover.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DAVID VERNON M., thank you very much for your comments. We hope to see you soon in our hotel!! Best regards Magdalia

Gaille D. Families - 25/09/2018 AccorHotels certified review
« Comfortable but far from perfect room »

Lovely reception but unfortunately that does not effect a good nights sleep. Bed too soft, like sleeping in a hollowed out tweet trunk. Air conditioning seemed to be controlled outside of our settings doing the night. Bathroom door did not close, only one setting on the toilet for flushing, no toilet brush, (seems to be current Accor trend). otherwise satisfactory considering we had the worse floor, with no window so to speak. Price expensive for what we got. Accor does not give us any benefit for being a member, and seems to have joined the ranks of giving the absolute minimum. Paper cups for tea.!!!!. Staff were very good. Next time I will try another Brand, as the last time we stayed with Accor in France they too have changed to the new beds that are too soft and you don't sleep well and wake with an aching back.

Yasmine Solo - 24/09/2018 AccorHotels certified review
« A great experience in Madrid »

I had booked at the Mercure Hotel- Plaza de Espana after a disastrous experience with Airbnb. Arriving at the hotel was so refreshing and I couldn't be happier. Good customer service, fast-checking in & great location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear YASMINE HANNAH F., Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

Vivian Couples - 24/09/2018 AccorHotels certified review
« very pleasant and satisfying »

comfortable hotel good location, extremely friendly and helpful staff, good breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear VIVIAN R., Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

Francisco C. Couples - 23/09/2018 AccorHotels certified review
« So many years traveling at different countries »

Very good attention and service from all staff; promptly to replay for anything

Our hotel has responded to the review
Our hotel has responded to the review

Dear FRANCISCO thank you very much for your beautiful comment. I will share your satisfaction with all the staff! We hope to see you soon in our hotel!! Best regards Magdalia

Solo travel - 21/09/2018 TripAdvisor review
« Room from a Horror Movie »

Vis-à-vis a bed was long corridor with front door in the end of it. It looked so scary I couldn't sleep at night. Room was dark - there was only small window in room with a view at the hotel's walls and windows.Room was very clean. Very good breakfast with fresh fruits and delicious white cheese.

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