Hotel - Mercure Madrid Plaza de Espana
Mercure Hotel Mercure Hotel

Mercure Madrid Plaza de Espana

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4.0/5 164 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 114.00 EUR Non member rate
From 108.30 EUR Member's rate Members’ Rate, join while you book
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 51 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Crib on request
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 2,318 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 164 reviews
AccorHotels certified review
S. Business - 14/05/2018
« Great location »

Warmly wellcomed. Nice room setting and excellent breakfast. You cannot ask more. Big plus for the great location.

AccorHotels certified review
Marek Business - 14/05/2018
« Mercure max 3* »

Comparing this Mercure hotel to Polish Mercure hotels, I may say, that this is very poor Mercure. Typical Polish Mercure is 2-3 levels better. Leaky doors and windows, noise from the caster and from the outside, shows this hotel as not good for time spending. My Platinum status - in Polish Accor hotels I get better room, in this - not. Small box of chocolates and very small beer should be shame for this hotel. I do not recommend this hotel.

AccorHotels certified review
Elizabeth Families - 10/05/2018
« Ideally situated »

Hotel is in a great situation and only moments away from two metro stations. A short walk to the Palacio Real and not far from Gran Via. Newly modernised, the hotel is fresh and contemporary. Stayed in room 514 which was very comfortable however the only issue in 514 is that it's directly next door to the housekeepers cupboard/store which mean we had an early wake up each morning. My only negative is that my jacket went missing from behind my chair in the bar. Staff were indifferent. That said, I'd stay again. Would definitely return as there are lots of cafes a s restaurants nearby.

AccorHotels certified review
Gill B. Couples - 09/05/2018
« Dissappointed in room amenities »

The room was nice and clean and the hotel was a good location. However, when my room was cleaned, there were no teabags, milk, cups, coffee, water or juice replenished. When I rang reception I was told this would be replenished, this never happened. When I checked out I was then told I had an £80 room bill for the mini bar but as no bill could be shown this was then cancelled?? I do not understand why I would receive such bad room service and this would stop me from returning to this hotel.

AccorHotels certified review
David M. Couples - 07/05/2018
« Modern and spotlessly clean hotel ideal for a city break. »

We had a great break here . This is our second visit. It has been recently renovated the rooms are superb with bathroom/wet room. We had a snack, a well prepared tortilla and salad with a glass of wine in the evening. Great value. There was only one down point. There is very little space for breakfast in the morning and unfortunately a queue formed on the 3 mornings that we were there. But don't let this put you off is still a great hotel and location.

AccorHotels certified review
Bronwyn Solo - 07/05/2018
« Pleasant stay in a well appointed hotel in an excellent location. »

Four nights in this hotel as a solo traveller was a lovely start to my stay in Madrid. The hotel was well located in easy walking distance to many of the popular tourist sites of Madrid. The hotel staff were friendly and very helpful at all times and the breakfast, which was included in my stay, was adequate in both choice and quality of food. The hotel was emaculately clean and was one of the few hotels I have stayed in in Europe that providetea and Coffee making facilities in the room, a proper cup or mug and not small disposable cups would have been a nice touch.

AccorHotels certified review
Lukasz Families - 06/05/2018
« Madrid sightseeing »

Good location close to Gran Via and Plaza Espagna. Tasty breakfast. Comfortable room.

AccorHotels certified review
Hannah B. Solo - 27/04/2018
« Great stay »

Great service and location and nice decor

AccorHotels certified review
Po S. Y. Business - 27/04/2018
« It wasn't easy »

I arrived early and couldn't check in - I waited until 12 noon time but I still waited about 20 minutes while the staff was on a phone (another check-in computer was broken so can only wait for one) then I requested the iron machine but it wasn't available the entire morning.

AccorHotels certified review
P. Business - 27/04/2018
« Stay in Mercure Plaza de Espana »

Good service from the personnel overall, room not satisfactory

AccorHotels certified review
Maurine A. Couples - 24/04/2018
« Nice stay in the center of Madrid »

Excellent stay in Madrid

AccorHotels certified review
Howard W. Couples - 22/04/2018
« Good Hotel but we had to change rooms at midnight on second night due to electrical failure in the room! »

Arrived having checked in online, but the advance check in desk was not manned. Someone called to us from what looked like a bar in the restaurant but was actually the hotel reception desk. The very pleasant lady checked us in from scratch and initially gave us a room on the second floor despite us asking for a high floor room at the back. This was changed on request though to what we had asked for. The room (601) was very nice. However on our second evening after arriving back from a meal out the electrics in the room kept failing. The lights would come on for 5 minutes and then everything turned off. Only by opening the room door would the lights come back on again, only for them to go off after 5 minutes. The receptionist on duty came up and offered to give us another room which we accepted, however having to change rooms at nearly midnight is not very good! He was very apologetic though. The new room (511) was fine and had no electrical faults! We also found that on arrival back home we had been charged a second time for our room despite having paid in advance a month or so before! However before we could complain someone must have noticed and refunded us. Not very good! The rest of the hotel experience was fine, with a decent breakfast and friendly staff. We had stayed at this hotel a year before whilst it was undergoing renovation.

AccorHotels certified review
Patrick H. Couples - 21/04/2018
« Excellent in all respects »

Very friendly staff. Good position. Nice large room with great veranda. Good breakfast. Good safe parking space.

AccorHotels certified review
Dianamarie B. Solo - 16/04/2018
« Good type of hotel »

The hotel room was clean and modern. Wish I could adjust the room temperature better. Attempted a couple of nights but just gave up. I wish they had more choices for breakfast. Staff was friendly and helpful. I would stay in the hotel again. I would recommend it to others too.

AccorHotels certified review
Igor L. Solo - 10/04/2018
« The worst welcome experience ever »

I have never felt so not welcomed on my arrival. The Front Desk manager (Rakael?) and her manager just ignored my request for vegan breakfast despite the fact that I sent my request beforehand. I still don't believe that I had convince them to take care of it and I had to confront them.

AccorHotels certified review
Anonymous Couples - 06/04/2018

We had an excellent stay. The room was very comfortable and the hotel was well placed for the things we wanted to do in Madrid. The staff were very friendly and the breakfast and restaurant staff worked really hard. We thoroughly enjoyed the breakfasts and the meal in the restaurant was excellent. The only problem came when we checked out and wanted to use some LeClub points to part pay the account. We knew that it was possible to do this as we have done it many times before, but we were told that it was impossible, but they would investigate. We settled the account by credit card and left saying don't use LeClub points as we knew we would be uncontactable as we were travelling for most of the day. When I checked my emails and LeClub points at the end of the day I saw 2,000 points had been deducted. It took a number of emails to Naomi to get it sorted out. Hopefully she and your hotel have learnt something from this experience. We certainly will recommend this hotel to our friends, despite the small unfortunate glitch at the end.

AccorHotels certified review
Anonymous Families - 05/04/2018
« Very good »

Excellent staff, clean and fresh room

AccorHotels certified review
L J. Solo - 02/04/2018
« Good location, nice design and breakfast »

very kind staff, comfort and clean room

Our hotel has responded to the review
Our hotel has responded to the review

Dear JIE J., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalia

AccorHotels certified review
Mr P. M. Business - 26/03/2018

The hotel has a modern outlook. Is clean and tidy with good room amenities. the staff are pleasant and friendly. However, my room on the 1st floor was noisy from the traffic outside, though I was ensured on check in that my room was 'quiet'! If you have British visitors, I strongly advise that you tune in a British TV channel!

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for your comment. We are very happy to know that the treatment of our staff, the services we offer and the convenient location of our hotel has helped you to enjoy your holiday in Madrid. We look forward to having you back in our hotel. Thanks and best regards !! Magdalia

AccorHotels certified review
Stephen R. Business - 22/03/2018
« Friendly staff with a warm, clean room »

It was relatively short, but friendly staff greeted me and the room met my needs/requirements - warm, clean, comfortable and good Wi-Fi connection.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN JOHN R., We very much appreciate your comments regarding your stay at the Mercure Madrid Plaza de Espana. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Magdalia

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