Hotel - Mercure Madrid Plaza de Espana
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Mercure Hotel

Mercure Madrid Plaza de Espana

Calle de Tutor 1  Esquina Ventura Rodriguez 
28008  MADRID
SPAIN

1,562 reviews
TripAdvisor Rating Based on 1,562 reviews
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From 84.00 EUR Non member rate
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Fitness centre  (Nearby)

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 15  EUR
  • Babysitting on request
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Laundromat

Leisure and activities

  • Fitness centre  (Nearby)
  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 7:00-00:00
    • Opening hours : Week-end 7:00-00:00

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Start your day well with our new MAKE MY DAY breakfast. Served from 7am to 11am, our breakfast will set you up for a day of work or serious sightseeing. Don't forget, you can also enjoy your breakfast in your room.for a computer, a flat-screen TV with a wide selection of international channels, desks with cable Internet connection and a peephole door. Room service available

  • 97 rooms
  • 51 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 12 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Trouser press in room
    • Safe deposit box in room
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Crib on request
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • High speed transmission line
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,727 reviews

Our guest reviews for Mercure Madrid Plaza de Espana

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 1,562 reviews
AccorHotels certified review
Valerie M. Solo - 17/08/2017
« The staff were lovely and the room was comfortable. »

Great helpful staff lovely wine great salads room was very comfortable

AccorHotels certified review
Andy M. Families - 15/08/2017
« Everything ideal »

Exactly as we needed. Staff superb. Very clean and relaxing

AccorHotels certified review
Sara Solo - 14/08/2017
« Amazing stay in a lovely hotel »

Staff were fabulous, breakfast was great. Room was lovely (very recently renovated). Anything needed/asked for was immediately dealt with.

AccorHotels certified review
Tony Z. Couples - 14/08/2017
« Tony Z. »

Love the hotel and the staff are first class .Some work still going on in the Hotel so this effects the score

AccorHotels certified review
Mimi Families - 10/08/2017
« Remodeling »

The hotel has been recently remodeled for the better. The rooms a brighter and more spacious. The lobby area is more modern and inviting. Unfortunately we were there during renovations which usually started a little after 8 am. The walls and doors are not that sound proof so we were awakened on most days by the cleaning staff or other patrons. We had 2 rooms - one with two single beds and one with a double. The single beds were on a very sturdy frame and were very comfortable. The double bed was on a thin metal frame, was very uncomfortable and made a lot of noise whenever we moved on it. The front desk staff was always very helpful. The location was terrific and the prices were very reasonable.

AccorHotels certified review
Mike S. Families - 07/08/2017
« Very enjoyable stay, good location »

Very enjoyable stay, good location

AccorHotels certified review
M A. Solo - 02/08/2017
« Wonderfully renovated hotel in great location »

I stayed at Mercure Plaza de Espana two years ago and decided to go back for my return stay. I was surprised to see its been newly renovated in a first class standard. Rooms were spacious comfortable and well appointed. The checkin process was swift and professional. Housekeeping staff were very amicable and attended to requests willingly. I feel housekeeping staff rarely get mentioned in reviews, but these are the people that make our stay comfortable and that they did. I did not use the restaurant as l really wanted to experience as much of Madrid as possible. Work was still in progress as l write, but it was minimal and need l say, it was looking pretty splendid. Good job.

AccorHotels certified review
Ralph Business - 02/08/2017
« Great Hotel , despite renovations - Thumbs up! »

Great newly renovated Hotel in top condition. Received a very nice room with furnished balcony. Breakfast with nice selection , very tasty. Helpful experienced staff. This is how a stay is supposed to be.

AccorHotels certified review
An C. Business - 01/08/2017
« One of the best value hotels I have ever stayed. »

comfortable and convenient.

AccorHotels certified review
Olafur Couples - 30/07/2017
« excellent hotel totally renewed! »

superb stay!

AccorHotels certified review
John Solo - 29/07/2017
« Given wrong room, air conditioning didn’t work and bad service from staff. »

Booked a Privilege Room with 1 King Size Bed (size of bed even stated in confirmation). When I arrived was given a Twin Bed in a roll with broken air conditioning and an empty “free minibar”. When I complained I was moved to a King Size standard room, which I was told was the exact same as Privilege Room - it wasn’t. No dressing gown, inferior shower, inferior amenities and a pay minibar. I told them I was not happy and the rude staff told me that I would either have to take this room or go back to the previous room. I asked to see the manager but never had a visit from him, and instead reception finally called to say they could move me to the top floor but the room had to be finished by staff. So I waited in a boiling hot room with no air conditioning for over an hour until this was finally resolved. The final room was one I had booked, and had the benefit of a balcony - but this was unusable as there were workmen on a crane fitting cladding to the hotel outside the room. Whenever I would enter or leave the hotel I passed the same males who checked me in and they would give me a bad look each time. I felt very uncomfortable. Was glad to leave this hotel and would never return. Gold level member with Accor and was treated in such a rude manner. And when I checked out, was not even asked if I enjoyed my stay. Awful service.

AccorHotels certified review
Anonymous Couples - 24/07/2017
« what I was looking for »

ok

AccorHotels certified review
Anonymous Couples - 21/07/2017

Almost all promised features and services were somehow inadequate.

AccorHotels certified review
Macri Solo - 20/07/2017
« Good stay in the renovated hotel »

This has been my Madrid hotel of choice for several years and indeed the place is much fresher now; the breakfast area is especially welcoming: I have seen customers (i.e. not hotel guests) coming in for coffee/tapas/drinks, demonstrating how inviting the hotel is, despite the few remaining renovation items to complete. The air conditioning settings which switch themselves off if no person is detected in the room (good for the environment) meant that the room was very hot when returning after even a short while, it took a while to cool down: could perhaps the auto-off function be disabled when there are very high temperatures outside (there were 38 C outside during my stay)? Staff always nice and helpful, providing the same level of service despite the conditions they have been working with throughout the renovations. The location is simply perfect: walking distance from many of Madrid's attractions, very near shopping and leisure areas; buses and metro nearby provide easy access to the rest Madrid has to offer. I look forward to the next time, by which time the remaining bits and pieces should be completed.

AccorHotels certified review
Xavier Couples - 17/07/2017
« Overall it was fine. »

Smiling staff, very professional and excellent breakfast. However I would have appreciated to know that a lobby refurbishment was on going , therefore there was no car park in the hotel. This was not mentioned at any moment when I booked, which is not fair

AccorHotels certified review
Matthias Couples - 09/07/2017

Rooms are very nice and spacious , very good bathroom . Breakfast was a disappointment . They need to have more products at breakfast, there were no scrambled eggs ??

AccorHotels certified review
Kiko Business - 06/07/2017
« 4 rooms and a Noisy bed. »

I had 4 different bedroom on my arrival day, 202, 206, 306 and finally 606. I was sent to a room (202) where the guest from that room were still there. I went to other two rooms (206 and 306) to find two single beds. As I booked one double bed because i love the comfort the two single beds would not give me that. With all this journeys up and down made me very frustrated (thanks God the lift was working). After all of this they gave me a room with the right size of bed 606. I was very happy for that. I went out to meet some work colleagues and when i return to the hotel at 2 am. I prepared my self to go to bed and when i lay down the bed was doing a lot of noise in every movement i done. (apparently it was an old bed) If the hotel knows they have this beds they should change ASAP to make sure customers experience will be amazing. As i was so tired i did not had the energy to pack all my stuff and dress again to ask them to change my room. This gave me not a lot of good hours of sleep. I was so upset in the morning that i literally left the hotel without breakfast. The hotel should be a place where a customer should be in peace of mind a place where we can have a "Home Feeling".

AccorHotels certified review
C. Business - 04/07/2017
« Very good new room »

Renovation of the hotel on going but the new room are very comfortable

AccorHotels certified review
Gp W. Families - 03/07/2017
« It was a thoroughly enjoyable stay »

We had a thoroughly enjoyable stay in this discreet but very central hotel location. Our room was very comfortable and breakfast was excellent. The hotel was still completing its renovation but this hardly seemed to matter as it had no impact upon our enjoyment. If though we had to pick on one feature which particularly marks out this hotel then it is the quality of the staff. Without any doubt they were the most cheerful, helpful and competent of any that we have ever come across before. Nothing ever seemed to be too much trouble and, in fact, they almost seemed to anticipate our needs. Just brilliant and well-done to everyone at Mercure Plaza de Espana. everyone at Mercure Plaza de Espana, Madrid.

AccorHotels certified review
Markmc Couples - 30/06/2017
« Noisy »

Nice location, very noisy whilst the renovation was going on (started at 8am most mornings), room was ok, staff/service excellent.

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