Hotel - Mercure Hotel Amsterdam West
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam West

3.5/5 1,227 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • AMSTERDAM SCHIPHOL
  • Languages spoken at the hotel
    • German
    • English
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 24 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

  • 152 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Satellite/cable colour TV
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,355 reviews

Our guest reviews for Mercure Hotel Amsterdam West

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,227 reviews
Olivia Solo - 15/10/2018 AccorHotels certified review
« very good staff helpful and friendly »

it was a very good stay. all the staff were helpful and friendly. the assistance you give for travelers going into town with the printed pages is a fantastic selling tool.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for you nice feedback. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

J B. Business - 15/10/2018 AccorHotels certified review
« My Stay »

It was a good stay. The staff was incredibly helpful and friendly, overall facility was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Suki Couples - 13/10/2018 AccorHotels certified review
« Horrible stay ruined our whole experience. »

Plumbing issues with toilet, room full of spiders, mosquitos and bugs, suffered bad bites and skin rashses, did not receive one of our €5 hotel vouchers for refusing housekeeping, so stayed the 3 nights with lack of clean towels and toilet paper for nothing, unhelpful staff at reception when we complained about the bites and forced us to keep our windows shut room was poorly ventilated and humid as extractor appeared to be off, building was old and dated and should be rated 3* at most. Would never ever spend £225 on a room of this quality, if it wasnt for the Mercure branding and false 4* star rating we would never ever have stayed here. Will not recommend to others.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Amsterdam West

Uday C. Families - 13/10/2018 AccorHotels certified review
« Uday C. »

Excellent experience Good service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Colleen B. Couples - 11/10/2018 AccorHotels certified review
« Excellent Comfort & Service »

After a bad day of missing connecting flights to Canada from Amsterdam we stayed at the Mercure Hotel. The shuttle driver from the airport to the hotel was courteous and helpful. The hotel staff kind and considerate. The room was very clean and comfortable: great mattress and pillows, espresso machine and free bottle water and quiet. The restaurant food was exceptional. From now on I will seek out Mercure Hotels everywhere we stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Steven V. D. L. Friends - 11/10/2018 AccorHotels certified review

Good room comfortable good internet great bar and restaurant perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Carolynne P. Friends - 09/10/2018 AccorHotels certified review
« Satisfactory »

Hotel conveniently located close to airport, however quite a way from main tourist attractions i.e. Dam Sq Check in was efficient as we checked in on-line prior to our arrival Rooms were clean and facilities were adequate for a short stay. The only negative thing about our stay was at breakfast - we had booked our trip on a bed & breakfast basis, however both mornings going in to breakfast we were asked how we were going to pay - on both occasions I had to explain that we had pre-pain for breakfast and the lady greeting us had to make a call to confirm this. This was really embarrassing, as this was on not one morning, but both mornings! We were asked for our breakfast vouchers which obviously we were not handed or told about at check in, and we were not on the breakfast guest list as being paid.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for you nice feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Anonymous Couples - 09/10/2018 AccorHotels certified review
« It was fine. »

Comfortable. Building was old and dated. Shuttle to airport is no longer complimentary. I look for hotels near the airport with complimentary shuttles.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for you nice feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Bridget C. Families - 09/10/2018 AccorHotels certified review
« Shocked on my last night with what I found »

It was welcoming on arrival room warm and inviting but what happens next gives me the cringes as you are aware I won't repeat it But take a leafe out of your own recomendations and have the head house keeper check out the rooms when finished it worked when I worked in the hotel industry and under beds were checked every day so house keepers knew they had to clean under the beds Sorry to sound so critical but the affect it had on me I wouldn't want anyone elelse to experience it

Anonymous Families - 09/10/2018 AccorHotels certified review
« Room was clean and quiet comfortable »

Printed TV guide would have been helpful. International news was hard to find. BBC and ccn should be standard in a large international hotel.

Nicola C. Couples - 07/10/2018 AccorHotels certified review
« Perfect stay »

Check in was quick and there was no problems with the room... a perfect quick break for my parter and I.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Charles Couples - 06/10/2018 AccorHotels certified review
« Great night sleep. »

Stayed for a layover and wanted to stay an extra day. Comfortable with the amenities of an excellent hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Faisal I. Couples - 06/10/2018 AccorHotels certified review
« It was a nice comfortable place »

Hotel looks a but dated on the outside, but is nice when you go in. Facilities are nice, grounds are nice. Has a good transfer service to airport. My only place to complain is the car park, it is a little distance to the metro from the hotel. I had friends stay here earlier in the year and they said it was a long walk. Therefore i hired a car and found that it was €17 a night to park in theor car park. I thought this was a bit much. Thankfully i found a free car park close enough which i used. But other than this it was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

K. C. Families - 06/10/2018 AccorHotels certified review
« Comfortable, quiet . Well furnished rooms, excellent food, efficient service »

We enjoyed several restaurant meals. Had great friendly service and loved the hotel location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Marzie S. Solo - 06/10/2018 AccorHotels certified review
« Beautiful location helpful staff »

Hotel had great location. Near airport. I really enjoyed staying there.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. s. Moosavi, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Terence Couples - 03/10/2018 AccorHotels certified review
« A class act in a prime location »

Efficient shuttle service to and from Schipol. Cheerful and efficient staff. Comfortable room. Particularly appreciate the “Century 21”policy for environmental protection. An inviting dining area with a peasant outdoor option. Good quality menu and a flexible chef. The setting amid high density traffic is a haven for wildlife and greenery. The easy access to the Meer for walking, jogging and a swim is a bonus we value . We were upgraded to a privilege room for our three night stay and were grateful beneficiaries. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Terence, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Kc Friends - 03/10/2018 AccorHotels certified review
« Bad »

Driver who picked us up from the airport was rude and condescending.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Amsterdam West

Tanel Business - 02/10/2018 AccorHotels certified review
« Business stay »

Good location when you are with car

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for you nice feedback. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Paul Couples - 30/09/2018 AccorHotels certified review
« 3 day stay »

All ok & handy to Schipol.

Pato C. Couples - 30/09/2018 AccorHotels certified review
« Nice hotel in the middle of nowhere »

Hotel itself is good. Location is not if you use public transit.

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