Hotel - Mercure Hotel Amsterdam West
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam West

3.5/5 1,254 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking (Paying)
    • Bus/coach parking area (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • AMSTERDAM SCHIPHOL
  • Languages spoken at the hotel
    • German
    • English
    • Dutch
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-23:00
    • Opening hours : Week-end 07:00-23:00

Business services

  • 24 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

  • 152 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 6 family rooms
  • 16 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Satellite/cable colour TV
    • Opening windows
    • Direct dial telephone
    • Work desk in all rooms
    • WIFI in your room
    • Manual temperature control
    • Baby bed
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 3,563 reviews

Our guest reviews for Mercure Hotel Amsterdam West

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,254 reviews
Chris Couples - 09/01/2019 AccorHotels certified review
« Overall Nice Hotel »

The Hotel is overall nice, location is close to the airport but nothing near by have to travel by bus. Staff sort of helpful .. however my partner slipped down the stairs after they had been cleaned was no signs I informed the staff but they didn't see to care that much.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Frans van de Laak General Manager

Jane Couples - 08/01/2019 AccorHotels certified review
« Miss Jane A. »

What a wonderful, clean and friendly hotel. Close enough to the airport so we didn't have to worry about our flights and with easy access to town. The staff were very polite and extreamly helpful when I had issues with my card. The rooms were clean and comfy and the breakfast was tasty with a good selection of food and drinks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Catherine A., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Hugo Families - 05/01/2019 AccorHotels certified review
« Not like other mercure hotels »

No slippers, missing toiletries. One pair slippers in the other room. Windows all open. Freezing. Should have Torness on heating when guest arrives

Darren Couples - 05/01/2019 AccorHotels certified review
« Satisfied »

We had a great time at the Hotel. Staff were very friendly and helpful and the hotel was in great condition! Despite encountering a problem with our safe, the technician was quick to fix it and we got our items back in no time.

Henrik S. P. Couples - 04/01/2019 AccorHotels certified review
« Acceptable but nothing special / Service is great tho »

Well, what can I say. It's a 4-star hotel... But some things are definitely bad even for that. We had a "Superior room" - I don't know how a normal room is, but the superior room had a toilet door that is impossible to close without smashing it in - It has these round door knobs and not real handles? We arrived at an EXTREMELY cold room. All the windows were left open and the heat turned off. This would be nice in the summer, but WTF are they thinking during December when it's 2 degrees Celsius outside? It took a whole day to heat up properly with windows closed and the heat running on max. Smaller things like only having Cola Light and not Cola Zero, the bar providing Pepsi and not real Cola, the bar not being able to mix real cocktails / drinks... Especially the last one here, it's the first hotel-bar I've visited that can only make cocktails that require you to mix two components and stir them with ice. No fancy drinks, so forget all your Pina Coladas and friends! Also, the location is WAY outside the city. That's not really a problem with the hotel itself, BUT just so people know, Google Maps can't even show you the way on foot because you have to cross a highway. You have to be driven by Uber/Taxi or improvise your own route while following the suggested "Bike route" in Google Maps.... As soon as you are around that nasty A10 and walking in the bike-lane it's OK tho. The interior design was also outdated and kinda cringy, but nothing you can't live with. Finally, why no bathtubs even in the largest rooms? I knew this one before arriving, but at least have them combined with the bath like everybody else. ON THE POSITIVE SIDE: In superiour rooms the minibar is free. It is only stocked with Heineken, sparkle water and still water + Cola Light + normal Cola tho.. The people working there are extremely nice and seems to like it. Room service was great albeit it took a few tries to reach them on the phone. Free olieballen at the bar. Breakfast was quite limited compared to other hotels, but definitely decent enough and with some variety. I am used to bigger buffets tho. The breakfast you can order delivered to your room is in my experience better, as it seems to contain a few more items than you have at the buffet? Good placement between airport and city. I know I critized the placement for being too far out, but it is also a positive. Just take note of it. You will be taxi'ing a lot to the central Square = 25 euro trip each way (Uber). The bed is nice. Not too soft and we definitely slept well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mercure Amsterdam West

Caryn Couples - 02/01/2019 AccorHotels certified review
« My stay at the hotel was average »

The staff were very friendly and helpful. The room and bedroom was an reasonable size. The cleaning of the room needs to be improved. The kettle and side table were very dusty , there was stain marks on the bedding , towels weren’t changed everyday , spider webs in the passage. The room could be made a little more cozy for holidays, room felt like it’s made for business trips only

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for you nice feedback. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Bradley Couples - 30/12/2018 AccorHotels certified review
« Nice stay »

Enjoyed our stay. Clean & simple room.

Lalonnie W. F. Families - 28/12/2018 AccorHotels certified review
« enjoyed our stay »

Hotel very clean with extremely comfortable beds. Hotel was a little loud at night, other guests running up and down hallways. Shuttle service on site says complimentary, however they charge from hotel to airport one way 5 euro.

Anonymous Couples - 24/12/2018 AccorHotels certified review
« Need more staffing at the counter. »

Printer was broken, so it took a long time to checkout. Also receptionist was slow. I would say get more staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your stay. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Laird S. Families - 17/12/2018 AccorHotels certified review
« Efficient, friendly, clean, convenient. »

Efficient, friendly, clean, convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Amsterdam West

Bob Business - 15/12/2018 AccorHotels certified review
« Not a 4 stars »

Good breakfast, spacious room but no other positive points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your stay. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Yann Business - 15/12/2018 AccorHotels certified review
« good place to be »

nice hotel close to the airport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to review your stay. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Luke Friends - 11/12/2018 AccorHotels certified review
« Mr Luke J. »

The stay itself and rooms were excellent. The head bar man in the evenings was rude. All he did was moan. No service whatsoever. He made us drink elsewhere due to his bad attitude.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for you nice feedback. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Beverley B. Couples - 11/12/2018 AccorHotels certified review
« Very very comfortable stay and great staff. »

Lovely hotel lovely staff a very enjoyable stay, will be staying here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Nicole Couples - 10/12/2018 AccorHotels certified review
« NOT a four star hotel »

Felt like a cruise ship. The halls are extremely narrow. The doors are side by side. There is no conditioner. There is no wash clothes. Housekeeping is very unreliable. Dirty dishes were left in our room everyday and not replaced. Before we even arrived I sent an email and never got a response. The people at the desk are friendly. The bartender is not very friendly. We went for wine glasses and he made sure to dig out the cheapest smallest glasses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for you nice feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Laura S. Business - 10/12/2018 AccorHotels certified review
« My room, the staff, and the dining in the hotel exceeded my expectations. »

Wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

The N. Couples - 09/12/2018 AccorHotels certified review
« Lovely clean room, made to feel welcome and staff very helpful »

Fantastic

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Fatma Couples - 09/12/2018 AccorHotels certified review
« Nice clean rooms but location not brilliant for city centre »

Courteous and helpful staff. Lovely clean room. Breakfast satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West ,

Chanel Couples - 09/12/2018 AccorHotels certified review
« Miss »

Lovely, rooms very clean and staff very friendly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Wow, thank you for you nice review! Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Lynne C. Business - 07/12/2018 AccorHotels certified review
« Very friendly, nice hotel. Used many times and will continue to use in the future »

This is a very welcoming hotel, regardless of the time you arrive/depart and is easy to get to. The hotel has all the amenities you require for a comfortable nights stay

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