Mercure Hotel Amsterdam West 4 stars

TripAdvisor rating 3.5/5 1,287 reviews
Mercure Hotel Amsterdam West
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Hotel extras

  • Airport Shuttle Service Available

  • Free WiFi

  • Private Car Park

  • Family Rooms

  • Buffet Breakfast

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • AMSTERDAM SCHIPHOL
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
Business services
  • 24 meeting room(s)
  • Conventions hotel
  • Copy/print service available

Hotel location

Mercure Hotel Amsterdam West

Oude Haagseweg 20
1066 BW
amsterdam
netherlands

Tel: +31205126767

Fax: (+31)20/6159027

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS :   69 Anderlechtlaan

  • MERCURE HOTEL AMSTERDAM WEST :   397 Anderlechtlaan

  • By plane

    AMSTERDAM SCHIPHOL At 8km / 4 miles - Shuttle free

  • By plane

    ROTTERDAM ZESTIENHOVEN At 59km / 36.66 miles

  • By boat

    AMSTERDAM CENTRAL STATION At 9.4km / 5.84 miles

  • By helicopter

    SCHIPHOL HELIPAD At 8km / 4.97 miles

  • By car

    A4 EXIT 1 SLOTEN At 1km / 0.62 miles

  • By train

    AMSTEL STATION At 9.3km / 5.78 miles

  • By train

    CENTRAAL STATION At 9.4km / 5.84 miles

  • By train

    RAI STATION At 6.8km / 4.23 miles

  • By train

    SCHIPHOL At 8km / 4.97 miles

  • By train

    WTC ZUID STATION At 5.6km / 3.48 miles

GPS :52.337578, 4.817787

Currently, close to our hotel

Vondelpark, Amsterdam, walk

From 01/01/2019 to 31/12/2019

At 4.1 km

The Bijbels Museum, visit

From 01/01/2018 to 31/12/2019

At 5.8 km

Exploring the Amsterdam flower market

From 01/01/2011 to 31/12/2019

At 5.9 km

The Hermitage Amsterdam, visit

From 01/01/2018 to 31/12/2019

At 6.5 km

Rembrandt House Museum, Amsterdam, visit

From 01/01/2018 to 31/12/2019

At 6.7 km

Amsterdam Botanic Gardens, exploration

From 01/01/2010 to 31/12/2019

At 7 km

The Resistance Museum in Amsterdam, visit

From 01/01/2011 to 31/12/2019

At 7.3 km

Tropenmuseum in Amsterdam, visit

From 01/01/2009 to 31/12/2019

At 7.7 km

Ajax Amsterdam Stadium, visit

From 01/01/2018 to 31/12/2019

At 8.8 km

Our accommodations

Choose the room that meets your requirements from our room categories. Sleep in a Standard room, a Privilege room with a garden view, or a spacious Junior Suite.

Standard Non Smoking Room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Non Smoking Room with 1 kingsize bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Non Smoking Room with 1 kingsize bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Views: Park view *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Non Smoking Room with 1 kingsize bed and sofa

  • Max. number of persons: ‌3
  • Area: From 27
  • Views: Garden side *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Single Room

  • Max. number of persons: ‌1
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Our restaurants and bars

AT WEST

Type of cuisine: French

The recently renovated Wines & Dishes Restaurant offers an extensive choice of healthy, tasty and light meals prepared with a variety of fresh produce. Each dish is prepared with simple, natural ingredients. You will taste the difference.

Lunch

08:00 - 18:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HOTEL BAR

Photo non contractuelle / Strictly non binding

We would love to welcome you to our cosy bar, where you can enjoy an early morning coffee, a tasty lunch or a delicious glass of flavours from the cellar' during the evening.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 24

  • Maximum size: 230 m²

  • Maximum capacity: 160 people

Find out more

Our guest reviews for
Mercure Hotel Amsterdam West

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,941 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,287 reviews

Good room and dinner.

Customer review rating 4.2/5

J C. Friends - 19/06/2019 AccorHotels certified review

Only stayed for one night. Room was very good and breakfast and dinner were very good.

Dear Guest, Wow, thank you for you nice review! We loved having you here :) Accommodating you was our pleasure! We hope to see you next time. Kind regards, Mercure Amsterdam West

Was good but could have been better

Customer review rating 4.2/5

Brendan Business - 18/06/2019 AccorHotels certified review

I visited your hotel as I work as a Dj and therefore the hotel was booked by the club I played for. The room was excellent and all the bedding and linen were top notch - having the safe was a great touch! I finished work at the club around 6am, back at the hotel and asleep shortly after that. Unfortunately I was mistakenly called at 6:30am by the front desk for a shuttle that I didn’t order. This in combination with the lack of a late checkout meant that my time to rest in the room was cut short. Overall a good experience but a late check out and some more attention paid would have made it an excellent one!

Dear Guest, Thank you for taking the time to review your stay. We appreciate your sharing your concerns. I have send you a private e-mail. Maybe we can be of your assistance :) Kind regards, Mercure Amsterdam West
Customer review rating 4.2/5

Ramesh Business - 17/06/2019 AccorHotels certified review

Location and facility was good.. Keep up

Dear Guest, Wow, thank you for you nice review! We truly loved having you as our guest :) We hope to see you next time. Kind regards, Mercure Amsterdam West

Very impressed with teh facilities and staff

Customer review rating 4.2/5

Steve E. Business - 17/06/2019 AccorHotels certified review

My company booked a number of my colleagues into the hotel and we found the rooms comfortable, food of good quality and the staff very friendly and helpful. Please may I say a special thank you to Robin on reception who was most helpful to us during our staff. She is a real asset to Mercure.

Dear Guest, Thank you for your nice feedback! We loved having you here :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one! Sincerely, Mercure Amsterdam West

Friendly staff

Customer review rating 4.2/5

Pc Couples - 16/06/2019 AccorHotels certified review

Overall it was good. The staff was very helpful. Two issues. The air conditioning did not work in the room. One of the staff members tried to help but then advised the Air conditioning had not been turned on in that wing of the hotel yet. She did bring a mobile unit. Also the TV worked until you plugged something else in and then it quit working. Staff member unplugged it and plugged it back in and that made it work for an our or so then it went out again. The staff really tried to help for a hotel that obviously needs a little work or better maintenance.

Dear Guest, Thank you for your feedback. We appreciate your sharing your concerns regarding the air regulating system. I feel so sorry that you did not enjoy your stay to the fullest due to this matter! I will take the appropriate measures to prevent future occurrence. My sincerest apology. Accommodating you was our pleasure. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Arjun A.

Customer review rating 4.2/5

Arjun A. Families - 15/06/2019 AccorHotels certified review

The air conditioning of the rooms is horrible. Near the Airport but far from the city centre, every time you have to take a bus to go to the centre. No amenities nearby.

Dear Guest, Thank you for your feedback. We appreciate your sharing your concerns regarding our airconditioning, and it is our hope that you will give us the opportunity to serve you better in the near future. We hope to welcome you next time! Sincerely, Mercure Amsterdam West

Great service

Customer review rating 4.2/5

Andy N. Business - 14/06/2019 AccorHotels certified review

I had a really good experience and the staff were extremely kind and helpfull. I have stayed at the hotel before, and I will definately stay there in the future.

Dear Guest, Wow, thank you for you nice review! That's very kind of you :) Accommodating you was our pleasure! We truly loved having you as our guest. We hope to see you next time. Kind regards, Mercure Amsterdam West

OK for 1 night near airport, not for downtown.

Customer review rating 4.2/5

Xavier Business - 14/06/2019 AccorHotels certified review

Not as good as other Mercure I've stayed so far.

Dear Guest, Thank you for taking the time to review your stay. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

Amazing!

Customer review rating 4.2/5

Juwan Couples - 13/06/2019 AccorHotels certified review

Very beautiful hotel and friendly workers. Except for the heavy set older shuttle driver. He was VERY RUDE!

Dear Guest, Thank you for your feedback. Wow I am sorry to hear that. Is there anything I can do for you? I will take the appropriate measures to prevent future occurrence. Please do not hesitate to contact me if you wish to discuss this matter in further details H1… Sincerely, Mercure Amsterdam West

good

Customer review rating 4.2/5

Anonymous Business - 11/06/2019 AccorHotels certified review

accommodation (meetingroom, bedroom, lunch/dinner area) is good

Dear Guest, Thank you for taking the time to review your stay. We hope to welcome you next time! Enjoy your day! Sincerely, Mercure Amsterdam West

pretty good

Customer review rating 4.2/5

H. D. B. Couples - 11/06/2019 AccorHotels certified review

Robyn was very accomodating with all of our questions and went above and beyond...Gary in the ding room was also very helpful

Dear Guest, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team :) I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Amsterdam West

very satisfied.

Customer review rating 4.2/5

Derek R. Business - 09/06/2019 AccorHotels certified review

I was hosting a training course. Good facilities, well supported by hotel staff. very good choice of food at meal times.

Dear Mr. r., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Very clean and comfortable

Customer review rating 4.2/5

Jan D. Friends - 08/06/2019 AccorHotels certified review

The beds were very comfortable. The restaurant served a nice breakfast, but it was quite overpriced.

Dear Mrs. Coats D., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

They were very friendly and co-operative

Customer review rating 4.2/5

M-l Families - 07/06/2019 AccorHotels certified review

when the lady saw that my husband was disabled she changed the room to the first floor and helped with the suitcases

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Dissatisfaction

TripAdvisor rating 3.5/5

Lorranybarros Friends getaway - 07/06/2019 TripAdvisor review

we were poorly attended, we paid more for early check in (8:00 am) the room was only vacated at 11:00. The receptionist was not helpful in expediting our stay, she said that she was not the one who cleaned the rooms and could not do anything.

I am sorry this happened to you, this is not the service we want to provide to our guests. I herewith apologies for this. Be sure we will learn from it to deliver a better service to our future guests. Thank you for sharing your feedback with us!

Brief but awesome

Customer review rating 4.2/5

Kerry Solo - 05/06/2019 AccorHotels certified review

I had a brief one night stay at the hotel after a long flight and was very happy with my experience. The room was comfortable and bathroom facilities excellent. Food ordered through room service arrived very promptly and was delicious, as was a meal in the restaurant the next day. Staff at the restaurant and the front desk were extremely helpful and friendly. I would happily recommend this hotel to others.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Good

Customer review rating 4.2/5

A. Friends - 03/06/2019 AccorHotels certified review

Good

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Frans van de Laak General Manager

Good

Customer review rating 4.2/5

John Business - 30/05/2019 AccorHotels certified review

Service was good and as expected.

Cold start but good sleep and very nice breakfast.

Customer review rating 4.2/5

Marc Couples - 28/05/2019 AccorHotels certified review

Reception was cold and not friendly. Although she was a trainee that was not an excuse. The breakfast crew was very friendly and made my day. Rooms are very clean and quiet. Bus travel to Amsterdam center worked very well. Just remember that in the way back it is not the same stop. It has a different name.

One reception staff was impolite and unprofessional

TripAdvisor rating 3.5/5

Trail01362810667 Couples - 25/05/2019 TripAdvisor review

The location and the hotel room was good. But we had a very bad experience with a young lady of the front desk when checking out. I received the bill after the payement with my credit card, and recognized immediatly a mistake with a charge of the airport shuttle fee which I had never use the service as I came with my car. But the girl told me that she cannot do the refund. I was told that no supervisor was on duty and no refund can be done on that day ! As a guest, I didn't received any apologise for the mistake that the hotel had made! This girl was impolite and has acted with unprofessionnal manners instead of trying to find a solution. She pretends that « It was not her fault that someone has put the shuttle fee by mistake » and suggest me to call the hotel and request the refund after return to Switzerland. This is completely ridiculous ! As I was just right inside the hotel and in front of the reception of a 4 stars Mercure Hotel! It was a waste of time as I had insisted about 15 minutes until one of her colleague has finally come to know the situation then the refund was done just in one minute !! I had finally received an apologise from her professional colleague.

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