Sofitel Luxembourg Europe Hotel 5 stars

TripAdvisor rating 4.5/5 1,189 reviews
Sofitel Luxembourg Europe
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Hotel extras

  • Award winning gourmet restaurant

  • Elegant bar imbued with conviviality

  • Exceptional architecture

  • Located on the Kirchberg plateau

  • Free WiFi

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • LUXEMBOURG FINDELPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Gift shop/newspaper shop
  • Porter
Catering
  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
Business services
  • 7 meeting room(s)
  • Copy/print service available

Hotel location

Sofitel Luxembourg Europe

6, Rue du Fort Niedergrunewald
Quartier Européen Nord
Plateau de Kirchberg
2015
luxembourg
luxembourg

Tel: +352437761

Fax: (+352)425091

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUSSES AT THE TRAIN STATION :   13 OR 18 NIEDERGRUENEWALD

  • By plane

    LUXEMBOURG FINDEL At 7km / 4.38 miles - Shuttle paying

  • By train

    LUXEMBOURG GARE CENTRALE At 5km / 3.11 miles

GPS :49.621782, 6.145345

Our accommodations

Decorated in a classic contemporary style, all rooms feature Sofitel's 'MyBed' for a perfect night's sleep. Other features include high-speed Internet and wifi access, safe deposit, minibar, satellite/cable TV and full 24-hour room service.

SUPERIOR ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

SUPERIOR ROOM, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

LUXURY ROOM, 1 King Bed

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

LUXURY ROOM, 2 Twin Beds

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

MAGNIFIQUE ROOM, 1 King Bed, High Floor

  • Max. number of persons: 3
  • Area: From 37

PREMIUM LUXURY - top floor, courtesy full minibar, Nespresso, early checkin, late checkout

  • Max. number of persons: 3
  • Area: From 37
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

JUNIOR SUITE, 1 King Bed, Large Working Space

  • Max. number of persons: 3
  • Area: From 43
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

PRESTIGE SUITE, 1 King Bed, Separated Living Room

  • Max. number of persons: 3
  • Area: From 53
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Automatic wake up call
  • Mini Bar

Our restaurants and bars

ORO E ARGENTO

Type of cuisine: Gourmet

Fine Italian cuisine is the focus of this award-winning Luxembourg restaurant. Traditional dishes like risotto with squid and fresh herbs are paired with fine Italian wines and served by native Italian staff in a regal Venetian dining room.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE STUBLI

Type of cuisine: Regional

Ornate carved wood and warm lighting are the backdrop to this comfortable space, inspired by a Black Forest chalet. Hearty, traditional Luxembourg dishes feature ingredients sourced from regional producers; complement your meal with a fine wine or beer.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

SIXTYFOUR°

Photo non contractuelle / Strictly non binding

A wide selection of malt whiskies and oriental teas are served alongside cocktails, beer, and wine in this chic and inviting Luxembourg bar. Accompany your drink of choice with a Caesar salad, burger, or light bite from the chef's seasonal menu.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

HAVANA LOUNGE

Photo non contractuelle / Strictly non binding

Enter this stately mélange of dark wood, leather, and nautical touches and select from an expansive menu of fine cigars with the help of expert staff. Sip a specialty rum or cognac, served solo or as a pleasurable accompaniment.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 525

  • Maximum capacity: 400 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Sofitel Luxembourg Europe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.6/5

5,207 reviews

tripadvisor

TripAdvisor Rating 4.5/5

1,189 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Comfortable home away from home

Customer review rating 4.6/5

Eugene Business - 09/10/2019 AccorHotels review

Really enjoyable stay at the hotel, fantastic service and room is clean and tidy. 2 points for improvement:- Minibar fridge contained externally bought drinks that was half consumed by previous guest and no.2 the bed was too soft for my back, but this is probably down to preference.

Dear Eugene, Thank you for taking your time to respond to our survey and sharing with us your opinion about Sofitel Luxembourg Europe. We are so happy to learn that you felt like our hotel was your home away from home. It means a lot to us to receive such kind words from you. However, please accept out sincere apologies, that we had an issue in the room during your stay. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. And just to make sure that your next stay will be more comfortable, we will note that the top Sofitel bedding was too soft for your back. Thank you for letting us know, because this way we will make sure to take it away during your future stay, for your comfort. We appreciate you sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Fantastic staff and hotel!

Customer review rating 4.6/5

Teresa C. Friends - 09/10/2019 AccorHotels review

A group of us stayed for a weekend and we couldn’t be more pleased with the service. From the front desk staff to the servers in the bar and restaurant, everyone was friendly and helpful. Because of my experience on this trip, I will be staying at Sofitel in Sydney next year.

Dear Teresa C., Thank you for taking your time and sharing with us your experience at Sofitel Luxembourg Europe. We are honored to receive such beautiful comments regarding our “Ambassadors” and the hotel. To learn that we made such a good impression and made you feel welcome, that you wish to stay at another Sofitel, means everything to us. We sincerely hope you can give us another opportunity to welcome you back, so we can give you a fantastic experience and unforgettable memories. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Great hotel!

Customer review rating 4.6/5

Adam C. Business - 08/10/2019 AccorHotels review

Beautiful hotel conveniently located near the city tram (super easy and quick to get to downtown Luxemburg). Wonderful staff.

Dear Adam C., Thank you for taking your time and sharing with us your comments about your stay at Sofitel Luxembourg Europe. We are overjoyed that your stay with us was so pleasant and that you found our hotel conveniently located. We always strive to give you comfort and want to make sure that you feel at home. Which is why we would like to thank you for complementing our “Ambassadors” and letting us know how happy you were with their service, your kind words is the best reward. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Luxurious stay, comfortable room, courteous welcome, highly recommended

Customer review rating 4.6/5

Matyas Z. Friends - 07/10/2019 AccorHotels review

I was very pleased with my first stay in Sofitel Luxembourg. I had other experiences with this Accor member in the past in different countries, and this hotel id definitely up to the very high standard they aim for. The room is clean, luxurious, and the bed is unbelievably comfortable. The dinner was great, the steak is perfectly cooked, and the risotto with foie gras and black truffle is amazing. The check in/out process was as smooth as possible, no hassle, so my friend and I were really enjoying our stay.

Dear Matyas Z, Thank you for taking your time and sharing with us your review about your stay at Sofitel Luxembourg Europe. It is so wonderful that you found our hotel so accommodating and welcoming. Our “Ambassadors” will be so happy to learn that they made your stay so pleasant. We are overjoyed that you liked our amenities and facilities, especially our rooms and food at the restaurant. Our goal is for you to feel joyful and at home, we are thrilled that we achieved that. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Great!

Customer review rating 4.6/5

Anonymous Business - 06/10/2019 AccorHotels review

Everything was perfect

Dear Guest, Thank you for taking your time and sharing with us your kind comments about your stay at Sofitel Luxembourg Europe. We are so pleased to learn that your stay with us was perfect. Your happiness is what we strive for. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Great experience

Customer review rating 4.6/5

Katrina Friends - 02/10/2019 AccorHotels review

Friendly staff and comfortable room

Dear Katrina, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive a such positive feedback because we work hard day after day to provide you an excellent service. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Good hotel for a work trip

Customer review rating 4.6/5

Venig Business - 01/10/2019 AccorHotels review

The hotel was correct - very nice beds and good breakfast - nice and pleasant staff who were really helpful.

Dear Venig, Thank you for taking your time and sharing with us your comments about your stay at Sofitel Luxembourg Europe. We are so pleased to learn that you have enjoyed your stay with us. Your happiness is what we strive for. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Nice hotel, under renovation outside

Customer review rating 4.6/5

Justin Couples - 30/09/2019 AccorHotels review

The room and amenities were nice, but the hotel was difficult to find, and we had to pay to self-park since there was no valet. Also, the construction made it very difficult to get to the hotel and we had to carry our heavy bags much farther than anticipated. When we arrived, only two staff members were present, and the concierge was also serving as the bell and the valet, which is not what we expect at a 5* hotel. The in-room comfort was exceptional. Restaurant was good, but far overpriced for what we received. Service was slow and scattered. Overall, maybe a 3.5/5 star hotel experience.

Dear Justin, Thank you for taking your precious time and choosing to share your comments about your stay with Sofitel Luxembourg Europe. We are glad you enjoyed our rooms and amenities, and that you found our hotel exceptionally comfortable. And we understand that the construction around the hotel is inconvenient, but we truly hope that when it will be finished, you will enjoy all the wonderful additions to the Kirchberg plateau. If you have a hard time finding a parking place, next time you can always ask our “Ambassadors” to park your car for you, we will be more than happy to unburden you with this task. And as always, if you have any special requests or preferences when it comes to your dining experience, please don’t hesitate to specify to us ahead of time, so we can provide you with the most wonderful experience. Our goal is for you to feel welcome and at home, where all your needs are met. We appreciate you sharing your opinion, and it is our hope that you will give us the opportunity to welcome you back for a wonderful stay in the near future. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
Customer review rating 4.6/5

Abc Business - 27/09/2019 AccorHotels review

Prima

Dear Abc, Thank you for taking your time and sharing with us your comments about your stay at Sofitel Luxembourg Europe. We are so happy to learn that you have enjoyed your stay with us. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

I was bumped from my reservation without any prior notice

Customer review rating 4.6/5

Anonymous Business - 26/09/2019 AccorHotels review

I arrived at the Grand Ducal to be told I had no room (even though I had a confirmed reservation). I was not contacted to inform me of this so I ended up getting a taxi to the Grand Ducal. I was transferred to the other Sofitel which was very nice (and taxis) were paid for but I was not impressed with the experience at all. It did not make me feel like a a valued customer and this also happened to one of my colleagues on this trip

Dear Guest, Thank you for taking your time and choosing to share your comments with Sofitel Luxembourg Europe. We would like to sincerely apologise for the inconvenience upon your arrival to le Grand Ducal and an unexpected move to our hotel. We understand that it was uncomfortable, but we truly hope that our efforts to make your stay more comfortable and welcoming were helpful. We appreciate you sharing your opinion, and it is our hope that you will give us the opportunity to welcome you back for a wonderful stay in the near future. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Consultant

Customer review rating 4.6/5

Paul G. Business - 25/09/2019 AccorHotels review

My stay was one of my better hotel nights this year. Looking forward to coming back.

Dear Paul G, Thank you for taking your time and sharing with us your view of Sofitel Luxembourg Europe. We are truly honored to be one of the best hotels you have visited this year. We will share your comments with our teams, this one will serve as an extra motivation to continue to improve the quality of our services. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you another wonderful experience. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Everything was perfect

Customer review rating 4.6/5

Konstantinos Business - 25/09/2019 AccorHotels review

Pleasurable, peaceful, relaxing and elegant. I admired the attention that is given even to small details.

Dear Konstantinos, We very much appreciate your comments regarding your stay at the Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. Indeed, our "ambassadeurs" do their utmost in every details to make your stay unforgettable. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe

Egregious charge for adapter I had to FedEx

Customer review rating 4.6/5

Daniel L. Couples - 24/09/2019 AccorHotels review

Sophie in the restaurant was great. Concierge/Bell Man couldn’t speak English so was not helpful. Room was very comfortable

Dear Daniel L., Thank you for taking the time to tell us about your experience at the Sofitel Luxembourg Europe. We are sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. We will, however, not fail to thank our ambassadors, Sophie, for her excellent work. We are looking forward to welcoming you again at Sofitel . Please do not hesitate to contact me during your next visit. Sincerely, Fernando López Lens General Manager Sofitel Luxembourg Europe
Customer review rating 4.6/5

V. R. Business - 23/09/2019 AccorHotels review

Very great support and settlement at check out!

Dear V. R., Thank you for taking your time and sharing with us your comments about your stay at Sofitel Luxembourg Europe. We are so pleased to learn that you have enjoyed your stay with us. Your happiness means everything to us. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a wonderful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

enjoyed the hotel personnel & service rooms very nice & comfortable

Customer review rating 4.6/5

Soozie Couples - 22/09/2019 AccorHotels review

not a great location for us but it was easy to get around & transport was very simple.

Dear Soozie, Thank you for taking your time and sharing with us your comments about your stay at Sofitel Luxembourg Europe. We are so happy to learn that you have enjoyed your stay with us and found our hotel comfortable and our "Ambassadors" friendy. Your compliments are our most precious reward. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Excellent Hotel

Customer review rating 4.6/5

Anthony W. Business - 22/09/2019 AccorHotels review

From initial greeting to goodbye, the staff could not have been more friendly, welcoming or helpful. The rooms were immaculately presented and the beds supremely comfortable. The only downside was the rather bizarre decision to allow a seminar to be held in the foyer one evening. The music and presentations reverberated through the bedrooms and you felt unwelcome in t(e hotel when walking past. If I’d have known this seminar was on, I would no5 have stayed here.

Dear Anthony W, We would like to thank you for taking your time and sharing with us your opinion about your stay at Sofitel Luxembourg Europe. You are very kind to complement our “Ambassadors”. We are happy that you have enjoyed our rooms and a warm welcome from our team. However, please accept our deepest apologies for the inconvenience upon your arrival. We understand that it was uncomfortable to have a seminar in a foyer. Your opinion is precious to us, because it helps us to improve our service to you. Thank you for helping us to improve your experience by sharing your concerns. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Sept visit

Customer review rating 4.6/5

Anonymous Business - 19/09/2019 AccorHotels review

Great as usual but a lot of refurbishment going on.

Dear Guest, Thank you for taking your time and sharing with us comments about your stay at Sofitel Luxembourg Europe. We are so happy to learn that you had a great stay with us. Thank you for choosing to stay with us again. We are, however, very sorry for the inconvenience due to construction around the hotel. We truly hope that when all the construction is finished, you will have a more pleasant experience. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you beautiful memories. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Reclamation concerning my stay

Customer review rating 4.6/5

C. Couples - 17/09/2019 AccorHotels review

Dear Sir, I hope this feedback will find someone. The room and setup was nice, thanks a lot. But on Saturday around 10h40, a room service knocked twice then used his card to enter without notice. My friend was in the bathroom and she was really scared to see someone behind her back. The guy told me that he wanted to get the breakfast chariot without excuses. We just finished the breakfast like 5 minutes ago ! Is there a timer or something ?! We are really shocked about what happened. It's not tolerable and really rude for the guests. I want an official answer on this case. Thanks and regards. Francois

Dear C., Thank you for taking your time to respond to our survey and sharing with us your opinion about Sofitel Luxembourg Europe. We sincerely apologize that you had a bad experience during your stay. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate you sharing your opinion, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

couldn't be more better

Customer review rating 4.6/5

Min H. Couples - 16/09/2019 AccorHotels review

Dear Sofitel, Me and my husband, we are still two university students now, so we dont have enough money to pay for the standard price for this hotel, but we found the deal price and then we start the magic travel. Even we paid a low price we still have the honeymoon suite and perfect service, also this experience made me and my boyfriend feel very good to this brand. This experience totally changed our opinion to travel, we decide when we have a job after graduate, we will always choose this brand and this class hotel, a good hotel could make the whole travel romantic and joyful. Kind regards, Min H.

Dear Min H., Thank you for taking your precious time and choosing to share with us your experience at Sofitel Luxembourg Europe. We are overjoyed that you felt so wonderful during your honeymoon. First of all, thank you for choosing our hotel for a special celebration. We are honored to share such a special moment with you. It was our pleasure to make sure that you have an upgrade and some more small presents to make your stay extra memorable. Your happiness is our priority. And your kind words about how our service to you completely changed your perspective on traveling and choosing your destination, touched our hearts. Sofitel would like to welcome you to our family. We wholeheartedly hope that our brand will feel like a second home to you. Thank you again for sharing your experience, and we hope your next visit with us will be as pleasant as the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Good

Customer review rating 4.6/5

Ed K. Business - 15/09/2019 AccorHotels review

Good. Driver left bag at 11am; told front desk I would check in at 9pm. when I did; the bag was already in room. Good service. Entrance is still hard to get to; with the area construction.

Dear Ed K., Thank you for taking your time and sharing with us your comments about Sofitel Luxembourg Europe. We are pleased to learn that your experience was to your satisfaction. Thank you for letting us know that you were happy with our service. And of course, we understand that the construction around the hotel is uncomfortable and we would like to extend our apologies for the inconvenience. We sincerely hope that when all the works are done, we can make sure that you can receive the best service in the best environment. We sincerely hope that you can give us another opportunity to welcome you back, so we can give you a beautiful experience. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe
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