Hotel - Sofitel Luxembourg Europe
Sofitel Hotel Sofitel Hotel

Sofitel Luxembourg Europe Hotel

4.5/5 1,130 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 20  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • LUXEMBOURG FINDEL
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 4PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Babysitting on request

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 7 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Decorated in a classic contemporary style, all rooms feature Sofitel's 'MyBed' for a perfect night's sleep. Other features include high-speed Internet and wifi access, safe deposit, minibar, satellite/cable TV and full 24-hour room service.

  • 109 rooms
  • 109 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Telephone
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • High speed transmission line
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,659 reviews

Our guest reviews for Sofitel Luxembourg Europe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,130 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Jon G. Business - 21/03/2019 AccorHotels certified review
« Always Great »

The stay was only one night this time, but as always, everything was great. The room was ready very early so I could check in when I arrived in Luxembourg. That was very helpful. The room was in great condition.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jon G., We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. Indeed, it is always a pleasure to receive such warm comments. As you can see we were delighted to offered you this early check in because we do our best every time to offer you the best service as possible. We will not fail to share your opinion with our "Ambassadeurs" to thanks them but also to encourage them to continue to improve the quality of our services. We look forward to welcome you back soon for another stay even better than the previous one. Warm regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Nick Business - 20/03/2019 AccorHotels certified review
« Great as always »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nick, First of all, we wanted to thank you for your loyalty to our hotel and to have taken the time to write us this comment following your last stay at Sofitel Luxembourg Europe. We are always happy to receive such glowing ratings from one of our customer. We thank you for your comments regarding our bar, of course we will take into account these in order to offer you an optimal service. We look forward to welcome you back soon for another wonderful stay. Warm regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

L S. M. Business - 20/03/2019 AccorHotels certified review
« Good »

Comfortable, seamless

Our hotel has responded to the review
Our hotel has responded to the review

Dear L S M. We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. We will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our "Ambassadeurs" as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Couples - 20/03/2019 TripAdvisor review
« staycation »

A nice staycation weekend experience. I have booked a standard room an overnight stay for a simple celebration with champagne and a 2 course meal dinner reservation. The experience is splendid, I got an upgrade to a suite. The room is wonderful, huge and cozy. The dinner is also an excellent experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear nyapz m, First of all, we would like to thank you have taken the time to write us this warm comment concerning your recent stay at Sofitel Luxembourg Europe. We are delighted to read that you had a stay which exceeded your expectations. We want to make every moment a magical moment. We will not fail to share your feedback with our "Ambassadeurs" to thank them and also continue to encourage them to further improve the quality of our services. It will be a pleasure to welcome you back for another "Magnifique" moment with us. Kind regards, Fernando López Lens General Manager Sofitel Luxembourg Europe

Anonymous Business - 18/03/2019 AccorHotels certified review
« good hotel - great beds/bath/shower. »

good - uneventfull but no issues

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, We truly thank you for taking the time to share you feedback following your stay at the Sofitel Luxembourg Europe. It is a real pleasure to read that you appreciated your experience with us. Nevertheless, I am sincerely sorry to learn that your breakfast did not meet your expectations. Please allow me to express my sincerest apologies and invite you to cpùe back to me and provide me more details about this experience in order to improve our quality of service. We hope to have the opportunity to welcome you back in the near future. Warm regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Anonymous Business - 15/03/2019 AccorHotels certified review
« Good room but welcome was not great »

The new rooms are great but the shower in my room needed attention (488). The disappointment was the welcome which was poor - no one could find my booking, one computer was down and there was a bit of queue. The “welcome” has deteriorated significantly since the departure of Jeane - I stay monthly (at least) and there is no recognition or checking the system to see how frequently I stay. This could be approved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, We are pleased that you shared your feelings following your stay with us and we wanted to thank for your loyalty to the Sofitel Luxembourg Europe. We feel sincerely sadden to read that your experience upon check-in did not live up your expectations. Please allow me to extend my apologies that we did not recognize you as regular guest. Moreover, we thank you for letting us know and we assure you that we will take the appropriate steps to improve the welcome of our frequent clients. Nevertheless, we are delighted that you appreciate our renovated rooms and we are grateful for the comment about the shower. We are looking forward to welcoming you and to rebuild the have in us. Warm regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Anonymous Business - 15/03/2019 AccorHotels certified review
« Perfect business hotel »

Spacious rooms, very clean and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir We wanted to thank you for have taken the time to write us this comment regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive feedback. will share your return with our team. I am sure that this feedback will serve as an encouragement to all of our "Ambassadeurs" as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Karim A. Business - 14/03/2019 AccorHotels certified review
« Pleasant. »

I enjoyed my stay in this hotel. The staff was very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karim A., We very much appreciate your comments concerning the team of our hotel. Indeed, it is always pleasant for us to receive such positive feedback. We do our best every day to offer you a service that meets your expectations. We will share your return with our "Ambassadeurs", this one will serve as an extra motivation to continue to improve the qualitu of our services. We look forward to welcome you again for another stay even better than the previous one. Best regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Theo Business - 12/03/2019 AccorHotels certified review
« Very good »

Very nice room and friendly personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Theo, We very appreciated your comments concerning your last stay at Sofitel Luxembourg Europe. It is always a pleasure for us to receive such nice comments concerning our teams because they work hard day after to offer you the best stay as possible. We will of course share your opinion with them, I am sure this one will serve as an additional motivation to continue to improve the quality of our services. We look forward to welcome you back soon for another stay even better than the previous one. Kind regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Robert K. Families - 11/03/2019 AccorHotels certified review
« Excellent hotel »

This is one of the best hotels we have stayed so far. Very comfi beds. Our room has been upgraded as we had our 9 year old daughter with us. She has been treated to a special present which made her very happy. Very friendly staff. Always happy to help especially Miguel. Breakfast very good. Lots of options served in a small portions so no food waste if you dont like sth. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert K., We very much appreciate your comments concerning your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive positive such warm feedback. We are proud to read that we are one of the best hotel you have stayed. We will share your comments with our team. I am sure that this recommendation will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope to have the chance to welcome you and your family soon for another "Magnifique" stay in our hotel. Warm regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Helen Families - 11/03/2019 AccorHotels certified review
« Trip with baby »

The stay was wonderful with the front desk providing exceptional service, especially during check in! The room was extremely clean and room service delicious. The only item we were surprised by was house keeping. We requested for a baby cot and front desk assured us it was in the room when we checked in, but it was not there when we arrived in the room. When we called house keeping we were told the baby cot will only arrive after 6pm. We waited till 6:15 and had to call again and the cot didn’t arrive till close to 7pm. Bear in mind that babies sleep very early... otherwise it was a really wonderful stay with outstanding breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen, First of all, we wanted to thank you for taking the time to write us this feedback about your stay at Sofitel Luxembourg Europe. Indeed, it is always a pleasure for us to receive such warm comments because our team work day after day to offer you this exceptional quality of service. However, we apologize for the inconvenience concerning the baby cot. We will be more vigilant during your next stay. We will share your comment with our Ambassadeurs, and I am sure this one will serve as an additional motivation to continue to improve the quality of our services. We look forward to welcome you back soon for another wonderful stay. Best regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

John M. Business - 10/03/2019 AccorHotels certified review
« Excellent hotel »

I have stayed at the hotel may times before with the only negative comment being no English TV Channels. Now this has been rectified it is difficult to fault as it is very clean, comfortable , friendly and helpful staff . Well worth a visit as it is only a short distance from the city centre and close to the Kirschberg business strip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John M., We thank you for taking the time to provide us your feedback following your stay at the Sofitel Luxembourg Europe. It is a real pleasure to receive your comments and to learn how much you appreciated your experience with us. Moreover, we are delighted that our new Channels TV programme met your expectations. Indeed, We have for priority to offer an excellent five stars hotel service and your remarks are sincerely appreciated by our Ambassadors. We are looking forward to welcoming your back for another pleasant stay with us. Warm regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Family - 10/03/2019 TripAdvisor review
« Calm and space »

The Sofitel is a busy (and expensive) hotel in the week, but it is worth considering at the weekend for a stopover as the rooms are much cheaper and the hotel is much quieter. Renovations in the last few years have seen the rooms remodeled - the rather tired 1980s look has gone and been replaced by a sleek modern look an exceptionally comfortable beds with fluffy duvets and pillows. We did not eat dinner at the hotel, but the breakfast is amazing.Staff are exceptionally helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NPK209, We wanted to thank you for this review concerning your last stay at Sofitel Luxembourg Europe. Indeed, it is always a pleasure to receive such positive comments. We are delighted to read that you had an excellent stay and you enjoyed our refurbished rooms. We will share your return with our Ambassadeurs, this one will serve as an additional motivation to continue to improve the quality of our services. The entire team is looking forward to welcome you back. Yours sincerely, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Avik Business - 08/03/2019 AccorHotels certified review
« Great »

It was great staying at the Sofitel. Very helpful staff and the rooms were outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Avik, We very much appreciate your comments regarding your stay at Sofitel Luxembourg Europe. It is always a pleasure to receive such positive feedback because we work everyday to provide you a service of quality. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our "Ambassadeurs" as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Pd Couples - 05/03/2019 AccorHotels certified review
« Enojyable, relaxing & peaceful »

We stayed from Friday to Sunday - the hotel was clean, comfortable, well-equipped and the staff were all very charming and helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter D., We thank you for your praise for your stay at Sofitel Luxembourg Europe. It has been a pleasure to welcome you and we are glad that you have also felt good in our company. Your satisfaction is the best reward for all of us. We will share your feedback with our "Ambassadeurs" who will be delighted to read you. This will give us additional motivation to continue to improve the quality of our services. We look forward to welcome you back soon for another stay even better as the previous one. Best regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Anonymous Business - 04/03/2019 AccorHotels certified review
« Very comfortable »

Smooth check in and departure. Very comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We wanted to thank you for these compliments concerning your stay at Sofitel Luxembourg Europe. It is always a pleasure for us to receive such comments, because our team works every day to offer you a service of a quality that exceeds your expectations. We will not hesitate to share your comment to thank them but also encourage them to continue to improve to offer you a service of irreproachable quality. We hope to welcome you again soon for another stay even better than the previous one. Best regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Anonymous Business - 04/03/2019 AccorHotels certified review
« Connecting room was far too loud »

I didn't get great sleep ahead of a business meeting. I could hear every conversation in the room next to me and was awoken at 6am to loud music.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at Sofitel Luxembourg Europe. We are sorry that your experience did not meet your expectations. Please allow us to express our sincerest apologies. We have of course noted in your profile to no longer give you a connecting room. In addition, we would be happy to offer you an upgrade and VIP treatment during your next stay at our hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Anonymous Couples - 28/02/2019 AccorHotels certified review
« Absolutely brilliant in every way. Your staf were excellent! »

Could not have been better. Mucho grassias!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sirn We very much appreciate your feedback concerning your last stay at Sofitel Luxembourg Europe. It's always pleasant for us to receive such good comments because your satisfaction is the best reward for us. We will not fail share your return with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be even better as the previous one. Warm regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Anonymous Business - 27/02/2019 AccorHotels certified review
« très agréable »

all fine except bar staff's reaction on changing the bill by discounting a voucher was not very client orientated

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, We very much appreciate that you took your precious time to share your comments regarding your stay at the Sofitel Luxembourg Europe. It is a real pleasure to read that you apreciated our renovated rooms and your stay with us. Nevertheless, we are truly sadden to learn that your experience with the service offered and behaviour of our ambassadors at our bar did not meet your expectations. Please allow me to express my sincerest apologies about the inconvenience and assure you that we will take the necessary measures in order to prevent futures occurences Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

Anonymous Business - 25/02/2019 AccorHotels certified review
« Great place to stay »

I stayed two nights on business trip. Hotel room was spacious enough, clean and well equipped. I also like the design of the room and hotel itself. We had a dinner in a Italian restaurant in hotel where I got golden plated risotto. I would expect a bit nicer visual experience but the taste was great. Breakfast selection is wide enough.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Client, We sincerely thank you for taking the time to share your feelings following your stay at the Sofitel Luxembourg Europe. It is a true pleasure to read your nice comments and to know how much your stay lived up your expectations. Indeed, we are pleased that you appreciated the design and equipment of our renovated rooms. Moreover, I assure you that I will share you remarks about your experience in our restaurant to our Food and Baverege Manager and our Chef in order to improve the quality of the visual of our dishes. We hope to have the chance to welcome you back for another Magnifique stay with us. Warm regards, Ted Giovannaï Front Office Manager Sofitel Luxembourg Europe

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