Hotel - Sofitel Rome Villa Borghese
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Sofitel Hotel

Sofitel Rome Villa Borghese Hotel

Via Lombardia 47 
00187  ROME
ITALY

2,312 reviews
TripAdvisor Rating Based on 2,312 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air Conditioning

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection. (Paying)
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Babysitting on request
  • Jogging track  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The 81 luxury rooms in the center of Rome offer Sofitel MyBed® bedding, marble bathrooms, luxury bathrobes, WIFI and 24-hour room service. Prestige Suites boast a terrace with panoramic views. A 5-star hotel in Rome with views of Villa Borghese.

  • 81 rooms
  • 43 non-smoking rooms
  • 1 rooms for people with reduced mobility
  • 10 connecting rooms
    • Air conditioning
    • Air Cooling System
    • Emergency exit map
    • Trouser press in room
    • Radio in room
    • Opening windows
    • Free access with phone card
    • Automatic temperature control
    • Telephone
    • Phone with 2 handsets in room
    • High speed transmission line
    • Bidet
    • Make-up/magnifying mirror
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,784 reviews

Our guest reviews for Sofitel Rome Villa Borghese

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 2,312 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Ebrahim Solo - 16/09/2017
« Excellent »

Comfy room, great food, and the best view of the city from La Terrassa

AccorHotels certified review
Kristine Couples - 14/09/2017
« one day in rome »

The front desk was wonderful, finding us a guide last minute for the vatican. They were so kind and helpful and low key.

TripAdvisor review
smrpenn Couples - 06/09/2017
« Great Location - OK Old World Hotel For Value »

The Location is second to none, for the value. Very close to the Spanish Steps and just about everything else. Also it's removed from the throngs of tourists. This is discreetly located behind Hotel Eden, which is usually my first choice but not chosen this time to try this hotel. The room I received was very affordable, but was old and badly in need of refurbishment. From run down rugs, old bathrooms, dirty walls, messed up furniture, you name it...the room was bad. But not soo bad for me to complain because, and only because of what I paid for it. So I'm satisfied.

AccorHotels certified review
William M. Couples - 05/09/2017
« Mr »

Excellent - our second visit. we will be back. Your roof top restaurant is magic!

AccorHotels certified review
Patricia C. Families - 04/09/2017
« The hotel's location was extremely perfect. »

The lobby and the experience staff that greet us was incredible. The roof too terrace was beautiful and the breakfast was outstanding. The waitstaff were well experience and very helpful.

AccorHotels certified review
Howard R. Couples - 04/09/2017

Loved the hotel, the staff were exceptional and the roof top bar is stunning

AccorHotels certified review
Eva &. T. Families - 04/09/2017
« Wonderfull stay in Sofitel Villa Borghese to celebrate our wedding annivesary »

We came to Sofitel Villa Borghese to remind our first stay in Rome a few years ago when we fell in love with this city and also to celebrate our 10th years wedding anniversary. We were suprised by receiving upgrade to one of three beautiful prestige suite with private terrace and beautiful view to park villa Medici, Vatican and Rome. The place is marvelous, calm, beautiful and close to all famous sight. Each time we travel we love to stay in Sofitel due to it's high quality service but this time we are still amazed by the extraordinary care that was given to us. Thanks to this hotel and it's generous staff our stay turned into something wonderful and unforgettable.

AccorHotels certified review
Suzanne Business - 03/09/2017

Good experience. First couple nights stayed in a room that had a strong lingering unpleasant odor but when I went to the reception desk, they were extremely nice and accommodating and moved me immediately to a nicer, fresh smelling room. From that point on everything was great.

AccorHotels certified review
Lu Couples - 02/09/2017
« Loved it. »

Beautiful hotel and room. Lovely staff. Our aircon wasn't working and we had someone come and look and tell us it was fine and treated us a little like we were idiots and said they'd have it looked at. The following day it was no different but we didn't bother asking about it as we felt we couldn't.

AccorHotels certified review
Jeff Couples - 01/09/2017
« Nice stay! »

Nice room, great location, very helpful staff, verygood meaks!

AccorHotels certified review
Renee Couples - 29/08/2017
« Pleasant »

We were allowed to check in early, which was absolutely wonderful since we arrived in Italy at 8am. We liked the accommodations. The only thing that we have a suggestion on is the breakfast buffet. After staying at another Accor hotel in Venice, their buffet offered more selections. We believe the one in Rome should do the same.

AccorHotels certified review
Mossie Families - 23/08/2017

My family and I were extremely happy with our stay at Sofitel hotel. We enjoyed the classy ambiance and the roof top restaurant. The proximity of the hotel to the tourist attractions was very convenient. The included breakfast was an added value to our stay. Staff were polite, friendly and helpful.

AccorHotels certified review
Patricia F. Couples - 20/08/2017
« Excellent »

Our stay at the Sofitel Rome was an Excellent experience. The staff were all very attentive and every request was met with a smile and attended to immediately. Perfect location, fantastic room, just loved it. The meal we had at the restaurant, at the hotel, overlooking Rome was just perfect, and the staff were all wonderful. Cannot wait to stay there again on our next visit to Rome.

AccorHotels certified review
Anonymous Families - 02/08/2017
« Wonderful »

Clean - pleasant and helpful staff

AccorHotels certified review
Anonymous Couples - 01/08/2017
« Don't feel welcome »

That’s how my partner and I felt when we arrived to Sofitel Rome Villa Borghese for the first time last week. Since we had a special occasion to celebrate we wanted something better than Mercure. I didn’t dare to book La Griffe, a MGallery hotel by Sofitel, because of its poor reputation on TripAdvisor. Sofitel seemed the best option and we trusted our experience: so far we have been pretty satisfied with the Accor’s luxury brand. I booked our stay two months in advance using private sale rate. Yet I paid 700 euros for a three-night stay excluding breakfast which I find pretty steep. I expected that we will be pampered well as a platinum member. We arrived at the hotel 11:30am. I had done the online check-in the other day and informed our estimated arrival time in advance. At the same time I had mentioned that we will be celebrating our anniversary during this trip. A bellboy took care of our luggage and led us to a small reception desk that was staffed by two front desk agents. There was no queue and one of the workers waved his hand. He did neither open the folder that is placed on the desk including papers and pen nor welcomed us. I presented my platinum card as I always do. He watched it for a few seconds, smirked annoyingly without thanking me for my loyalty and gave it back. All he said was that it’s in the system already and he need my credit card and our passports. I gave the credit card and the passports and asked what was the purpose of doing online check-in if nothing has been prepared prior to our arrival. I had also received an email from the hotel confirming that they have already taken 1,250 euros as a deposit from my credit card. We were then told that our room is already vacant but it’s not yet ready. He asked us to come back at 2pm which is the official check-in time. He took my phone number and promised to call us if the room would be ready earlier. The front desk agent didn’t ask if we are in Rome for the first time, if we need a map or any assistance while our room is being prepared. Also, this was probably the first time in Sofitel when the early check-in wasn't honored or compensated. I know that the benefit is subject to availability. Yet at other Sofitels, we have many times been offered a humble apology and asked if we would like to sit down and have some champagne while waiting for our room to be ready. That’s one way to make customer feel welcome. I had a busy week of traveling and working before this vacation and I was somewhat tired. The staff didn’t do any effort to make us feel relaxed and welcome. We went out for lunch and wandered around the city. We returned to the hotel before 2pm just to found out that our room was ready. Notwithstanding this, no one had called us unlike promised. The front desk agent handed over key cards for the room and a drink voucher. The keys were inside a cardboard cover that had seen its better days, clearly used several times before us. I found this cheap. Yet another example of penny-pinching. Since the front office agent didn’t mention anything about a room upgrade, I asked which room did he give us. ”You have a very nice superior room on the 6th floor with a view to Villa Borghese,” he answered. That’s the room I had booked. So no upgrade? ”Believe me, we are completely fully booked,” he continued and shrugged his shoulders. The hotel was full indeed, for the first night at least. But for later days, I found luxury rooms and suites available on Accorhotels.com. We weren’t asked if we would like to be moved to better room later. The staff could have done it if they wanted to. Being a platinum member meant nothing much. ”You have the drink voucher,” I was reminded. Either the front desk agent was incompetent or he just couldn't care. I asked to see a manager and expressed him my disappointment with the lame welcome and the nonexistent platinum benefits. Unlike the rest of the front desk staff, the assistant front office manager was a truly customer service professional, typical Sofitel ambassador. He apologized for all the inconvenience we had and offered complimentary breakfast every morning as a compensation. I was satisfied with that. Later we received a bottle of prosecco with dark chocolate strawberries and handwritten card wishing happy anniversary. That was sweet. Since we had no luck with the upgrade lottery we stuck in the 25 square meter superior room I had booked. I wouldn't call it particular superior. It was small and dated, with furniture being weird mix of ancient and newer, tasteless stuff. The room needed refurbishment. Small TV was the only entertainment we had. There wasn’t Bose audio system, coffee machine, not even kettle or rack for luggage. MyBed was obviously old and surprisingly uncomfortable. (I have one at home.) Pillows were too high to my liking and no pillow menu was available, of course. In the tiny bathroom there was only a bathtub which I’m not a fan of. Soundproofing could have been better, too. Now, we could clearly hear traffic noise, concerts of crickets and banging doors from corridor. Welcome letter, in-room gift or wifi codes weren't left in the room. Had to make a phone call to reception to ask how we can get logged onto the Internet. No hotel manuals explaining breakfast times, for example. Interestingly enough, there was an ashtray with smoking prohibited sign. Why to have an ashtray in the non-smoking room? Newspaper, one of the platinum benefits, wasn’t delivered to our room in any of the three mornings. Minibar had ridiculous prices: 60 euros for a half bottle of champagne, 7 euros for small Coke and 4 euros for water is a robbery. I mean Coke is still Coke and water is water. The quality isn't any better in a 5-star hotel than in 7-Eleven. With a bit cheaper prices, the hotel would probably make more money since that could motivate customers to purchase items. Breakfast in La Terasse restaurant offered fantastic views. Food selection was somewhat limited but the quality was top notch. However, I found it unacceptable for a 5-star luxury hotel to offer only tea bags. Also, all egg dishes and waffles costed extra. One would expect that 30 euros would cover a full buffet. Staff also made too many mistakes such as brought wrong tea twice in one morning and once forgot our cappuccino order. Every morning food run out quickly and refilling took ages. Plates were cleaned from tables slowly. In the last evening I requested late check-out for the next day. It was reluctantly given and was confirmed only until 3pm. ”We are fully booked,” was the explanation. Again. I checked Accorhotels.com and almost all room categories were available for booking, including the superior room where we were staying. The front desk agent wasn’t able to give any proper explanation how this was possible. He just asked me to request again the next day and reminded that we could freshen up and change our clothes in their public toilet. Nice, hah? It would have helped a lot if this hotel had spa but it doesn't have even gym. The next day I received the same explanation: hotel is fully booked. You need to check out latest at 3pm. The nice assistant front office manager heard our conversation with the front desk agent and said of course the late check out at 4.30pm is okay, no problem. That was very much appreciated since I had preordered a pickup back to airport at 4.30pm and now we were able to take shower in our room before we left. The front office manager really tried to make our stay more comfortable but considering how expensive Sofitel Rome Villa Borghese is versus product that is provided I think it doesn’t offer enough value for money. In addition to the attitude something else was missing. Everything, even simple requests, seemed too difficult and impossible for the front desk staff and needed consulting with the manager. We are very disappointed.

AccorHotels certified review
Tamer N. Couples - 29/07/2017
« Good location, excellent staff( Evan) »

Good location, helpful staff( Evan), excellent breakfast and atmosphere in the terrasse

AccorHotels certified review
Marci C. Friends - 25/07/2017
« Great Property Located Well »

Good experience staying at this property. Very nice and willing to please. Location is a simple 5 minute walk from The Spanish Steps.

AccorHotels certified review
Mh Couples - 25/07/2017
« Beautiful room and lovely rooftop terrace but inconsistent service. »

Some highly enjoyable experiences and excellent service and response (from manager) but some poor service from staff in the restaurant in all areas- breakfast very inadequate processes resulting in almost no food at the buffet(meats and salmon) much of the time on both mornings. Need to ask for replenishments! Bar manager on first night refused us drinks as 'we hadn't booked a table (for drinks) and they were full!!!' This was remedied by excellent hotel manager. Lastly after a wonderful and delicious dinner in the restaurant on the marvellous terrace we were hit with a very unexpected bill for 3 glasses of very expensive wine which we had no idea we were ordering. The earlier wine we had ordered had run out and the wine manager had recommended this wine. After querying the bill at checkout it turned out to be €60 a glass!!! After discussion this was resolved by us paying €20 a glass - similar to the price of our earlier wine. The whole episode was unpleasant and left us feeling both taken advantage of and disappointed that an otherwise wonderful experience had been spoiled.

AccorHotels certified review
Lania P. Couples - 25/07/2017
« Great location and helpful staff »

This was the smallest hotel that we have stayed in but we did enjoy it. The location was in a perfect spot for last minute shopping as you could walk everywhere. We had been to Rome before so naturally visited all tourist sites. The roof top view of the vatican and other sites was amazing.

AccorHotels certified review
Jan L. Friends - 24/07/2017
« Great hotel ,location the best in Rome »

Very OK. Helpful staff, both in reception and roof terrace.Clean and nice room (superior), could be little bigger, but overall ok.

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