Hotel - Hotel Mondial am Dom Cologne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Mondial am Dom Cologne - MGallery by Sofitel

4.0/5 1,485 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking  (Nearby)
  • Wheelchair access
  • Pets allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)
    • Sauna

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

The hotel has 203 modern rooms, as well as 6 exclusive suites in a classic modern style. Each room has a safe, individually controlled air conditioning, a luxurious bathroom, WIFI and international satellite television.

  • 203 rooms
  • 136 non-smoking rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • RJ 11 outlet
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 3,255 reviews

Our guest reviews for Hotel Mondial am Dom Cologne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,485 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 17/01/2019 TripAdvisor review
« Mix feeling »

Except the location of this hotel close to the train station and the beautiful dome of Köln, the hotel itself is not providing the level of accommodation you would expect. Restaurant is a local restaurant with only local food. If you want something else you have to look outside the hotel even in the deep and cold winter! Rooms are very small, old fashion and terribly expensive. In one word: disappointment!

Our hotel has responded to the review
Our hotel has responded to the review

Dear 896thierrye, Thank you for staying with us and for sharing your impressions on your stay. I very much regret that you did not fully enjoy your stay. Please accept my apologies for any inconveniences caused to you. Nevertheless, I hope that we might have the pleasure of welcoming you again to Hotel Mondial am Dom Cologne. Best regards, Christoph Kübel-Fischenich Guest Relation Manager

Kevin Business - 13/01/2019 AccorHotels certified review
« excellent »

excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Peter M. Business - 12/01/2019 AccorHotels certified review
« accommodation and shtaff excellent but restaurant, whilst friendly, not very satisf actory »

Two nights - slept well, staff very good in all areas but the food in the Restaurant was dreadful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand I very much regret that the service quality in our restaurant was not in line with our standards. Please accept my apologies for any inconvenience caused. We will take the appropriate measures to prevent future occurance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Lewis Couples - 12/01/2019 AccorHotels certified review
« Nice place to stay, just needs a little tlc »

Overall the hotel was very nice and priced quite well. Friendly helpful staff, and a refined atmosphere. Only negatives are, a few things need updating. Bathroom pedal bin was broken, mattress sagging a little at one side, and little details like dust on top of full length mirror. Basically housekeeping need to be a bit more vigilant with things like this. Otherwise perfect and would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. On the other hand I regret that there were a couple of little things that can be improved. We will share your comments with the responsible department to take the appropriate measures. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Business - 12/01/2019 TripAdvisor review
« Mitigated experience »

The welcoming at the check-in was discriminative, as the host guy did not want to check me in, but he did with a female guest...The hotel room was a bit small, but the breakfast meal was pretty good with a nice variety of choices, and some fresh orange juice, made from actual oranges.Although the price could have been more attractive.The quality of the room isolation could be better, since we could hear neighbors from nearby rooms and from the corridor...

Our hotel has responded to the review
Our hotel has responded to the review

Dear his0k, Thank you very much for staying with us and for having taken the time to share your observations and impressions on TripAdvisor on the occasion of your recent stay at Hotel Mondial am Dom Cologne. Your comments give us the chance to continuously improve our service since we take constructive feedback very seriously. We are very sorry to hear that you were disappointed with some of our services which definitely seemed not to be in line with our philosophy to provide service on the highest level. We are eager to create an atmosphere which represents the hotel of Hotel Mondial am Dom Cologne combined with first class service. I hope that this experience has not tarnished your image of AccorHotels and that we will have the pleasure of welcoming you again to our hotel. kind regards Christoph Kübel-Fischenich Guest Relation Manager

Albert Couples - 10/01/2019 AccorHotels certified review
« Great breakfast »

A very pleasant stay. Friendly staff and good accommodation very close to the station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Earn Couples - 09/01/2019 AccorHotels certified review
« Great hotel »

everything is fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Anonymous Families - 04/01/2019 AccorHotels certified review
« Great location for a short stay »

We booked 2 rooms for our family of 3 for this hotel for one night. The rooms were as far away from the elevator as a room can be. Rooms were old and dusty & our bed (double only - daughter’s single bed was ok) very uncomfortable and squeaky. The first room was prepaid and the second was to be paid at checkout along with city taxes. On checkout I gave our two room numbers and was charged a certain amount, luckily I asked for the receipt and while waiting for my family , looked at the receipt to see that I had been charged for someone else’s taxes for 5 nights . Anyhow, 5-10 minutes later it was all worked out and we were given the excess charge back in to our credit card.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Couples - 04/01/2019 TripAdvisor review
« Too much noise from other room... Lack of noise insulation »

Unfortunately the insulation of the room was poor! We could hear everything from other room! Which led to a poor sleep quality. I would have not expected from an hotel with this standing!!Otherwise service and room were good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clément A, Thank you for your comments and observations following your recent visit to Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sad to hear that you did not completely enjoy your stay. Please accept my sincerest apologies for any inconveniences caused to you. I hope that this experience has not tarnished your image of Hotel Mondial am Dom Cologne and that we will have the pleasure of welcoming you again to our hotel. best regards, Christoph Kübel-Fischenich Guest Relation Manager

Steve B. Families - 02/01/2019 AccorHotels certified review
« Great Hotel, Staff and Location! »

Being in the hotel & resort industry for over 25 years I always look at stays somewhat differently. This was our first to the Germany much less Koln. This was as a first class stay and the team is wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Felix Couples - 31/12/2018 AccorHotels certified review
« Wonderful pre-Xmas retreat »

My wife and I decided to do a pre-Xmas retreat in this wonderful hotel located just behind the dome in Cologne. The upgrade to a junior suite made the experience even more spectacular, the breakfast & sauna/spa are fantastic as well. We will certainly come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Lil Solo - 31/12/2018 AccorHotels certified review
« Excellent location but small room and noisy air conditioning »

The hotel was very well located but the room was small and dark, also very outdated. The tiny TV was in a cupboard, never saw this, and the air conditioning was the only source of heat in winter, pretty noisy at night and very inconvenient as the floor was cold and also it was colder at night which means the hotel controlled the heat. On the positive side, it was clean, coffee and tea free to use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. C., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Alyssa L. Friends - 25/12/2018 AccorHotels certified review
« Could have been better. »

Staff service is average. Room is not as expected.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. L., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Wolfgang S. Families - 24/12/2018 AccorHotels certified review

Very friendly and great service. The only downside was eventhough I’ve have paid by cash but somehow the hotel had booked a payment via my credit card as well! I did ask again on the check out just to be sure that there would not be any transaction from the credit card and of course they said no! What a shame this thing happened!! Will never ever stay in this hotel again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Mr Couples - 24/12/2018 AccorHotels certified review
« Excellent Stay »

Really enjoyed our stay. No complaints from check-in to check-out. Room was really good, breakfast plentiful and staff very responsive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Bkarpeta Couples - 23/12/2018 AccorHotels certified review
« Always meet my expectations »

This is my 10th stay at your hotel. It’s awalys consistent, your team are welcoming, professional and everything is keep to a high standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Anonymous Couples - 21/12/2018 AccorHotels certified review
« Small rooms »

The size of a standard double room is tiny very disappointed with standard of room which was in need of a refurbishment. Mould in shower, rusty sink fittings, bathroom door did not fit correctly and door on TV cabinet wouldn't stay shut. The receptionist just shrugged her shoulders and said we could upgrade, not what I expect from a 4* hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Pleasant S. Business - 20/12/2018 AccorHotels certified review
« A very nice night in a very nice hotel »

From Check in to Check out the service was great very comfortable bed, and a great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your S. at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

A O. K. Friends - 20/12/2018 AccorHotels certified review
« Racked toilet in my room »

Very tired room ut good location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I very much regret that not everything was to your satisfaction during your stay. Please accept my sincere apologies for any inconveniece caused. I have already taken the appropriate measures and have forwarded this to our technical department. Once again thank you for sharing your experience. We would be delighted to welcome you back to our hotel in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

Anthony G. Families - 18/12/2018 AccorHotels certified review
« Fantastic »

very friendly and professional front office staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

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