Hotel Mondial am Dom Cologne MGallery 4 stars

TripAdvisor rating 4.0/5 1,529 reviews
Hotel Mondial am Dom Cologne MGallery
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Hotel extras

  • Enjoy the luxury of a central location

  • The freshest beer in town

  • Popular getaway in the countryside

  • Concierge Service

  • 6 meeting rooms for up to 150 people in the heart of Cologne

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking (Nearby)
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Laundry
  • Porter
  • Concierge
Catering
  • Breakfast
  • 2 restaurant(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 6 meeting room(s)

Hotel location

Hotel Mondial am Dom Cologne MGallery

Kurt-Hackenberg-Platz 1
50667
cologne
germany

Tel: +4922120630

Fax: (+49)221/2063527

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS 132 :   132 TRANKGASSE

  • BUS 133 :   BUS 133 GUERZENICH

  • TRAM 1 :   TRAM 1 HEUMARKT

  • Tram :   TRAM 16, 18 DOM-HAUPTBAHNHOF

  • S TRAIN :   S6, S11, S12,S13 HAUPTBAHNHOF

  • By plane

    DUSSELDORF INTERNATIONAL AIRPORT At 45km / 27.96 miles

  • By plane

    FLUGHAFEN FRANKFURT AM MAIN At 180km / 111.85 miles

  • By plane

    FRA At 180km / 111.85 miles

  • By train

    DOM / HAUPTBAHNHOF At 0.2km / 0.12 miles

GPS :50.94009, 6.960014

Our accommodations

The hotel has 203 modern rooms, as well as 6 exclusive suites in a classic modern style. Each room has a safe, individually controlled air conditioning, a luxurious bathroom, WIFI and international satellite television.

Standard Room

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

Standard room with 2 single beds

  • Max. number of persons: ‌2
  • Area: From 16
  • Wireless internet in your room
  • Bathrobe
  • Coffee/tea making facilities
  • Shoe polisher
  • Automatic wake up call(...)

Business Room

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Cathedral View Deluxe

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Audio docking station(...)

Grand Deluxe

  • Max. number of persons: ‌2
  • Area: From 23
  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

SUPERIOR ROOM, 2 Single Size Beds, view of thecathedral

  • Max. number of persons: ‌2
  • Area: From 16
  • Views: City side *

* Subject to availability

  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Junior Suite

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Cathedral view Junior Suite

  • Max. number of persons: ‌2
  • Area: From 25
  • Wireless internet in your room
  • Bathrobe
  • Nespresso machine
  • Coffee/tea making facilities
  • Shoe polisher(...)

Our restaurants and bars

Legs 11

Type of cuisine: Cafe

REISSDORF IM MONDIAL

Type of cuisine: Regional

In the "Reissdorf im Mondial", regional dishes and draft beer are served in the ambiance of a modern Cologne brewery setting overlooking the cathedral. We are open daily from midday to 1am.

Lunch

12:00 - 17:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:30 - 01:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 184 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Hotel Mondial am Dom Cologne MGallery

100% genuine reviews from our guests

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AccorHotels Rating 4.4/5

3,790 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,529 reviews

It was a short but satisfying stay.

Customer review rating 4.4/5

Kris V. H. Business - 10/07/2019 AccorHotels certified review

Warm welcome of friendly staff, nice room with a very good bed - very important, especally after a day full of meetings - excellent breakfast (it had its price tag). Because I had to go quickly on the booking, unfortunately I hadn't noticed the possibility to park my car at/in the hotel.

Teleurstellend

Customer review rating 4.4/5

Max E. E. Friends - 10/07/2019 AccorHotels certified review

As we arrived on friday I asked the lady to add my Le Club accor number to the room, a firm and blunt 'NEIN, geht nicht', came out. I was stunned by her rudeness. Next, our room was not ready. I quickly checked the time to find out it was 15:35, and we had to wait another 15 minutes. How is it possible that the room is not ready for another 50(!!) minutes after check-in time? I find this unacceptable. As we waited the gentleman, who is one of the few people at your reception who actually understands proper hospitality and service, came with the keys. We went up to our room and settled in, the room was not clean. There was dust in the bathroom visibly on on the bath, the glass was not clean and there was still dirt on the floor in the rest of the room (enough to feel it with bare feet). After the first night of sleep we noticed it was a lot colder in the lobby and hallway than in our room; our airconditioning was broken. We told another lady at the reception that it was too warm in the room. She told us some weird story about the system being reset and it should be fixed in the evening because the whole hotel was one big system. Well, how do you explain the it is cold in the lobby, in the hallway and in the two rooms of our other friends? She just upfront lied to us about this because, I assume, she was not in the mood to do a room change. As we left the hotel for a couple of hours after this we also asked if our room could be cleaned because in the afternoon we came back for a nap. So as we came back at 16:15 we were al ready to take a nap, and surprise, the room was not done! We left again and decided to go out for a early dinner. Around 18 o'clock we came back to finally do our nap. We noticed that our room was still not colder and the lady at the reception said that nothing was possible as the hotel was full but she could bring up a fan. Please have a look at the attached picture to have a look at the fan that was brought up. Do you believe it yourself? I couldn't. We also requested a taxi for 7 people at 22:30. The lady, same as check-in, would take care of it. We ordered the taxi on purpose at 18 o'clock because we know that it is difficult to find a bigger taxy on short notice. At 22:30 we were all ready to leave and guess what?!, taxi was not there and it never showed up, and of course the lady was already gone home... So what should have been a great stay in a hotel in the center to celebrate CSD ended up in a dissappointing shadow. As a former hospitalty professional I know all of the above are the simple basics of a hotel. We were not reaching for the stars and we were not asking for a lot so it is for me unbelievable that this is possible in a hotel like yours. I really hope, for other guests, you can do anything with my feedback.

A great hotel tarnished by a bad check in experience

Customer review rating 4.4/5

J. G. Couples - 10/07/2019 AccorHotels certified review

We had high hopes for this hotel, it had good reviews and the photos of the rooms looked nice. All was going well until the check in experience. We arrived at reception to check in and were met by a young lady behind the desk. She located our booking, and got us to fill out a form, which was a little strange as we had already checked in online. We were then asked how we wished to pay for the room, which came as a shock. We had already paid in advance. We went forwards and backwards for the next five minutes. We were told that our booking had been cancelled, and had been reinstated that morning. Luckily we had access to our online bookings through my smartphone, and was able to pull up my credit card account, to show that we paid back in April. Whilst we found our booking confirmation, the receptionist checked the confirmation number, and finally our correct booking was found. There was apparently, another booking in my name, that she had called up. She was adamant that we must have made it by mistake, but we did not. We did the chip and pin with my card, to use as a guarantee against the room and we took our keys. There was no apology from reception, during this very stressful and embarrassing time. The room was very nice. The next morning when trying to charge breakfast to our room in the brasserie, we were told by the restaurant manager, that our card had not been allocated to our room. He phoned through to reception, and they said that we had not presented our card. We had a receipt in our safe, that I was prepared to go and get, but the restaurant manager arranged for us to have it charged to our room anyway. Breakfast was very nice, but at 27 euros each was a rip off. We then had an issue with the coffee machine in our room on Sunday evening. We reported this to reception, but nothing seems to have been done about it. We were not informed of any further news on this issue. We find the lack of interest from reception embarrassing for your brand.

nice room , very friendly people ..

Customer review rating 4.4/5

Argyris Solo - 09/07/2019 AccorHotels certified review

lovely and friendly , people at the reception , always ready to help with any question i had . room was nice and clean and had everything that i need it .

well centralized, good rate and services

Customer review rating 4.4/5

G. C. Solo - 08/07/2019 AccorHotels certified review

I'd like to stay in this particular hotel when travelling in Koeln.

Dear Mrs. G., Thank you very much for have chosen our Hotel Mondial am Dom once again and for your kind Feedback. Your loyalty is a great honor for all our team. We are very happy to read; that we could fulfill once again all your expectations and that, you has a pleasant stay. Please feel free, to also share your feedback with other guest on TripAdvisor. We would be very grateful for it. We cannot wait to welcome you soon and wait for you with open arms. Sincerely, Marvin Hilgers Guest Relation Manager

Always a good place to stay in Cologne

TripAdvisor rating 4.0/5

Guillaume F Business - 08/07/2019 TripAdvisor review

Newly renovated, good service, nice looking and comfortable rooms, breakfast is very good. Central location. I highly recommend. Restaurant for lunch and dinner is not the best but OK. Gym is quite small but enough with multiple weight / running / cycling.

Dear Guillaume, thank you very much for visit our Hotel Mondial am Dom once again. It is a great honor for all our team to get such a good feedback back from our guest as we daily try our best in order to fulfill all the wishes and expectation of our guest. We are very happy to read that you really liked our new renovated room and the kind service of our staff. We hope to welcome you soon back. Kind regards, Marvin Hilgers Guest Reation Manager

Satisfied for my stay

Customer review rating 4.4/5

Amanda Z. Business - 03/07/2019 AccorHotels certified review

as a business traveler, I stayed in Mondial am Dom Cologne for twice last year and this year, and this year the rooms are decorated to a much modern style which surprise me a lot. The food the service the location and overall experience are very good and the price is reasonable and the transportation is convenient, will stay in the same hotel again definitely.

Dear Mrs. Z., We would like to thank you very much for have chosen once again our Hotel Mondial am Dom for your stay in cologne and also for the time you have taken to give us a feedback. We are glad that you were overall very satisfied with your stay and had a good time in our hotel. We renovated all rooms in new more clear colours to make our guest feel more even more comfortable. We hope to see you again very soon. Sincerely, Marvin Hilgers Gueest Relation Manager

Pleasant stay.

Customer review rating 4.4/5

Anna Couples - 03/07/2019 AccorHotels certified review

I'm overall satisfied - clean room, good breakfast, good location and friendly staff. There was however a misunderstanding regarding breakfast offer I received and booked 2 days prior to arrival. Offer just mentioned price per night (€22/ night or €44 for the whole stay) and not per night per person. At check in it was confirmed that we have breakfast booked. But during our first breakfast we discovered that first restaurant staff was not aware of that booking and then that this offer price only applies to one person and the second guest has to pay full price of €27. After talking to reception the offer price was applied to both guests, but we still ended up paying two times more than expected (€88 for the whole stay).

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. We are glad to read that you were overall very satisfied with your stay at our hotel and had a pleasant stay. We would like to apologize for the misunderstanding and the inconvenience with the breakfast offer. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marvin Hilgers Guest Relation Manager

Very familiar and always satisfied to be their!

Customer review rating 4.4/5

Leonor Business - 03/07/2019 AccorHotels certified review

Always this hotel is available I am booking this one as it is one of the most familiar hotels. When staying for business reasons out of home it is very important to stay in such hotels like yours. Thank you so much.

Estimada Sra. F., Miles de viajeros se alojan con nosotros cada año, pero nos seguimos alegrando como el primer día cuando un cliente nos hace saber que su paso por el hotel fue satisfactorio. Nos gustaría agradecer la confianza que ha depositado en nosotros. Es un placer para mit trasmitir su amables palabras a nuestro equipo como motivacion que estamos en el camino correcto. Le agredecemos, si tendra un momento para tambien compartir su experiencia con otros clientes en TripAdvisor. https://www.tripadvisor.es/UserReviewEdit-g187371-d230380-Hotel_Mondial_am_Dom_Cologne_MGallery-Cologne_North_Rhine_Westphalia.html Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo desde el corazon de Colonia, Marvin Hilgers Guest Relation Manager

Very comfortable with good service.

Customer review rating 4.4/5

Anonymous Business - 02/07/2019 AccorHotels certified review

I had a good stay with no issues. I would have appreciated more storage space for my clothes , as I was making a two week visit and had a lot of clothes. The room overall was a little small, but it was OK.

Dear Mr. C., We would like to thank you very much for your visit at our Hotel Mondial am Dom Cologne and for the time you have taken to share a feedback with us. We are very glad to read, that you overall had a very good stay and were very satisfied. It is true that our rooms are not very big, this is because our hotel is from the 60s and is a listed building and therefore very limited. That is one of the reasons why we have renovated until june all rooms. For a new room allocation with an open shower to the room whereby the bathroom is flooded with light and the room seems larger. Add new bright colors and even more comfortable beds. Now our reception area will be completely rebuilt to offer you an even warmer and closer service. Thank you very much for constructive criticism which helps us to improve our facilities and standards. We hope to welcome you soon back. Kind regards, Marvin Hilgers Guest Relation Manager

Room has been smaller; renovation at main lobby makes lot of dust.

Customer review rating 4.4/5

Anonymous Business - 02/07/2019 AccorHotels certified review

Not as nice as before. On the first day of stay, I saw rubbish from a previous customer not collected from the bin in the washroom. I made a remark to the receptionist but there was no action taken until end of the next day! Also, renovation of the main lobby was taking place and when I passed by that area in the morning (from the breakfast room), dust burst out and I felt some pain on my eyes and nose.

Dear Sunny L., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery Collection. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Concerning the point with the rubbish in the bathroom, I would like to sincerely apologize, it is completely right, that it is a no go, that there was no action taken and I have passed your feedback already to our team. I guarantee you that this is not a normal situation, and that normally our team take directly action when we get this information from our guests. Regarding the reception area, we are remodeling right now and because of that, this was very small during your stay. In the planning stage, there are small Mobile Check-in Points which should give our front desk staff the chance to work even closer with our guests in the future in order to be able to offer an even more personal service. Just because our hotels name is Mondial which means in French cosmopolitan, we are currently working on certain points to improve the connection to our guests. In this regard, I think it is a pity that we did not inform you about it during your stay to possibly show you our plans. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marvin Hilgers Guest Relation Manager

Lovely welcome for our son’s 18th Birthday.

Customer review rating 4.4/5

Anonymous Families - 01/07/2019 AccorHotels certified review

Clean, quiet, comfortable rooms. Very comfortable beds. A nice welcome touch of a cake for our son, One big downside- the bathroom had NO privacy at all. A very strange design feature, and one I imagine is very unpopular. Staff provided a temporary fix which was acceptable to my husband and myself, but far from ideal.

Dear Mrs. C., We would like to thank you very much for have chosen our Hotel Mondial am Dom Cologne - MGallery Collection to celebrate your son´s 18 birthday. I am very glad to read that our little surprise have been an success and you and your son had a great stay with us. Thank you also for have taken the time to give us a feedback which means a lot for us and I am happy to pass it to our team. I regret, however, that you found the new showers due to the glass to the sleeping area something inappropriate. In terms of the fact that the hotel market is constantly changing, and the guest’s demands and wishes are constantly changing, we try to keep up with them in order to offer our guests always new facilities and offers and to keep up with competitors. Always and, of course, without neglecting our customers or disturbing theirs. Therefore, we would like to inform you that this point is already in the planning to change with, for example, blinds, so that each guest can leave free as he prefers. We hope to welcome you soon back. Sincerely, Marvin Hilgers Guest Relation Manager

Great experience, room was warm and WiFi was variable.

Customer review rating 4.4/5

Anonymous Business - 01/07/2019 AccorHotels certified review

I am use to cooler temperatures for sleeping, hence I would prefer cooling room temperatures. Breakfast and area was great. People friendly and willing to help. WiFi access for work activities was variable, would lose signal, sometimes pretty slow.

Dear Mr. B., thank you very much for your visit at our Hotel Mondial am Dom Cologne - MGallery Collection and for the time you have taken to share your expierence with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you also for your constructive criticism which helps us to holp and imrpove our faciiities and service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marvin Hilgers Guest Relation Manager

Very nice hotel with nice breakfast and amenities

Customer review rating 4.4/5

Anonymous Business - 01/07/2019 AccorHotels certified review

I had a good experience. It will be even better when the renovations are completed. It would be a bit better for me if the air conditioning could be made a bit colder on especially hot days such as I experienced during my time in Cologne.

Dear Mr. L., thank you very much for visit our Hotel Mondial am Dom Cologne again and for the time you have taken to give a feedback. We are glad that you had a pleasant stay and did like the improvements we have done in the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marvin Hilgers Guest Relation Manager

Dreadful. No air conditioning in room.

Customer review rating 4.4/5

Sandra H. Couples - 29/06/2019 AccorHotels certified review

There was no functioning air conditioning in the room allocated to us. We were given ice in a bucket and a fan. We were moved the next day to another room but this wasn’t possible until 1500 hours. This rooms toilet stopped working the following morning. Temperatures in Germany were around 36 degrees.

Dear Mrs. H., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery Collection. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. Our maintenance manager did focus with the company of the air-condition on your room to repair it technical defect and to prevent that nothing similar happen in future again. We also apologize that due to the availability of the hotel the room change were not possible on the same days, as we would have loved to offer you this option directly. Once again, we would like to apologize for the caused inconvenience. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you would experience it during your next stay with us. For this I kindly ask you, if you give us in future a second chance to demonstrate you how important is for us your satisfaction, please contact me by e-mail. Once again we would like to apologize for the caused inconvenience. We are looking forward to welcoming you again at MGallery. Please do not hesitate to contact me during your next visit also. Sincerely, Marvin Hilgers Guest Relation Manager

Always pleasant and courteous staff

Customer review rating 4.4/5

Austin E. B. J. Business - 29/06/2019 AccorHotels certified review

Hope the construction ends soon

Dear Mr. B., We very much appreciate your loyalty to our Mondial am Dom Cologne and for the tame you always take to give us a feedback about your stay. What a pleasure, to read that you are especially always very satisfied with the kindness of our staff. I will pass these kind words to our team as a great motivation. Regarding the refurbish works, as you have seen the rooms and the breakfast Restaurant are already finish. Now we are very close to finish our front desk area to welcome you in future even more personal and closer with the new mobile check-in desks. There is only missing now the new Cafe Bar 11legs which will be next to the front desk area and ready until the middle-end of July and after this our Reisdorff in Mondial, which will be more modern and even more comfortable. We hope it will be ready until starting-middle of September and we are very excited about your opinion when it is all done. Thank you again for sharing your experience and we cannot wait to welcome you soon back with open arms. Sincerely, Marvin Hilgers Guest Relation Manager

excellent location, helpful staff, good breakfast - drag your luggage

Customer review rating 4.4/5

Kris Couples - 29/06/2019 AccorHotels certified review

the location of the hotel is perfect - between the Dom and river. you can walk anywhere you want - food shopping, sightseeing. The front desk was extremely helpful with recommendations. the only downside was being unable to drive up to the hotel lobby to bring in our bags. we had to drag them across the historic, but bumpy cobblestone pavement.

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. We are very glad to read that you were especially very satisfied with our front desk team and the breakfast. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding our Parking place we would like to apologize for any inconvenience. We have blocked the Car-parking-lift as there is an technical problem and we want to guarantee your safety. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marvin Hilgers Guest Relation Manager

No air conditioning on tue hottest day of the year

Customer review rating 4.4/5

Chris K. Business - 29/06/2019 AccorHotels certified review

No ac on arrival. I reported early the next day. When i arrive late again that day it was still not functioning. Also half the plug sockets wouldnt work in the room unless the light was on.

Dear Mr. k., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We assure you that this was not a normal situation and we have already passed your feedback regarding the air conditioner passed to our technician manager to have a close look in the mentioned point. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marvin Hilgers Guest Relation Manager

Excellent location, helpful staff, good variety at breakfast

TripAdvisor rating 4.0/5

U447FLlucyb Couples - 29/06/2019 TripAdvisor review

The location of the Hotel Mondial is the standout benefit for choosing this hotel. it is between the Dom and the river. Within 10 minutes you can walk to so many nice locations. the only drawback for us, was being unable to pull up to the hotel entrance with our big bags. I had to drag them across the cobblestone pavement. The hotel garage is closed due to an elevator alarm issue (that's what we were told) but there is plenty of public parking nearby - the only issue is dragging luggage... If / when they fix their garage elevator ( or if you have light luggage), staying at Hotel Modial would be a good choice.

Dear guest, thank you very much for have chosen our hotel Mondial am Dom for your previous stay in cologne. We really appreciate your kind feedback as for our team there is nothing more satisfactory as a good feedback from our guests. We glad that you especially liked the central location of the hotel. Thank you also for your constructive criticism which helps us to improve our services. We would also like to apologize for the inconvenience with the car parking lift. We hope to welcome you son back. Kind regards from the heart of cologne, Marvin Hilgers Guest Relation Manager

Nice hotel, some details could improve

Customer review rating 4.4/5

Thomas Business - 27/06/2019 AccorHotels certified review

Central location, nice room. Great to provide a Nespresso coffee machine but without providing any capsules, it is of little use. Comfortable bed and modern bathroom. Slowest elevator of Cologne (well, built 1962...)

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please apologize that our team did forget to provide you new capsules. This should of cause not be like this, please if this mistake happen once again, just informe our reception at the hotel to can offer you some. Thank you very much for your constructive criticism. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marvin Hilgers Guest Relation Manager
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