Hotel - Hotel Mondial am Dom Cologne - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Mondial am Dom Cologne - MGallery by Sofitel

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4.0/5 1,336 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Wheelchair access
  • Pet allowed 10  EUR
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Portuguese
  • Reception open 24 hours a day
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter
  • Concierge

Leisure and activities

  • Fitness centre
  • Well-being
    • Hammam
    • Massage (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

The hotel has 203 modern rooms, as well as 6 exclusive suites in a classic modern style. Each room has a safe, individually controlled air conditioning, a luxurious bathroom, WIFI and international satellite television.

  • 203 rooms
  • 136 non-smoking rooms
  • 7 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Crib on request
    • RJ 11 outlet
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating Based on 2,176 reviews

Our guest reviews for Hotel Mondial am Dom Cologne - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,336 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Caz Couples - 15/02/2018
« Pleasant stay, great location »

Room was small, not a lot of space to put clothes. Nice view over the Dom. Very clean, and great location for the railway station and the city centre. We did not eat here so can't comment on the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Anonymous Couples - 12/02/2018

Nice hotel, great location. A bit loud as it was during Koln Carnaval. In such context, the hotel would benefit from heightened security because a lot random people were coming inside the hotel, using the bathrooms and then leaving while staff from the hotel said nothing. Also when we checked out, the person did not explain us anything about the hotel, check out times, facilities such as the spa or restaurant etc which was disappointing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I very much regret that the noise of the street carnival decreased the comfort of your stay. During this special season our aim is certainly to provide a high security precense. I am sorry that you did not had that kind of secure feeling. Also I would like to apologize for not got that information you should have got during your check in process. I will share your comment with all the front office staff to solve this out. I would like to thank you again for sharing this important comment, and we hope your next visit will be better than the previous one. kind regards, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Anonymous Business - 05/02/2018
« Three rooms. One 237 was miniature, one 132 was cold. 140 was fine. »

I have stayed here for many years. The service is very good and the staff is friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
George Business - 05/02/2018
« Good value and friendly staff. »

nice room, good service good prices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Abdul M. Business - 02/02/2018
« Very good service by the hotel staff throughout my stay at the hotel »

Staffs at the reception desk as well as concierge desk were very helpful. Breakfast staffs were also very helpful. Making my stay in Koln less stressful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Rjimenez Business - 01/02/2018
« Good location »

It was good enough although I arrived late at 7 pm and I seems there was an error of rooms as they expend so much time to assign me one. Then I saw how they took the card of a room assigned to other and put my name instead. The room was far from the elevator and smaller than other years but enough for a business trip.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. J., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I very much regret that the check in proccess took longer than usual. Your preference for our room assignment we have attached now to your profile (close to elevator). Thank you again for sharing your experience, and we hope your next visit will be a better experience than your last visit. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Anonymous Business - 29/01/2018
« Satisfying »

The rooms are small but good for my purposes. The staff is excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Candana D. P. Business - 29/01/2018
« A very pleasant experience. »

Helpful friendly staff willing to go the extra to advise guests. Room clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. R., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Anonymous Solo - 25/01/2018

A comfortable stay that was marred by some housekeeping issues. With many other hotels in the Cologne area that I have had positive stays in previously, considering the price premium for MGallery comapred to other hotels, it is hard to see me returning to this hotel after my first stay. The Pullman in Cologne is, for my money, a better hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Macready, Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am very sorry that we did not meet your expectations in some areas. This is certainly not our usual standard and I would like to apologize for the shortcomings in housekeeping. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
A. Business - 21/01/2018
« Perfect and relaxing »

A pleasant stay, overall a good service - a comfortable hotel and nice surroundings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Ole M. Business - 19/01/2018
« Medium (room 249) »

The hotel has a nice and open reception area, but I think is only a facade as the rooms are not in the best shape. Old carpets on the floor make bad environment and smell Cold water tap is so hard that almost impossible to adjust Toilet flush has low capacity Door handle loose TV in minimize. The stairway has a bad air quality Breakfast room and food quality was good All in all the standard is not in in level with the rather high price.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Steve B. Business - 19/01/2018
« Overnight stay »

My regular choice hotel as a business traveller to Cologne. Easy access to the station and breakfast is served early

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Peter M. Business - 14/01/2018
« Service excellent, Restaurant much improved - over all best hotel in Cologne »

1. From reception to check ;out all the staff encountered were well trained, helpful and friendly. 2. The room was clean and well maintained and fitted 3. The Restaurant menu was much improved and the staff were excellent. 4. A special thank you to the hall porters - as always they were excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Shopalot Couples - 09/01/2018
« Nice hotel in great location for shopping district and rail connection »

We spent 2 nights here on a shopping trip for Christmas markets - the hotel was OK - our room was pretty average, on a low floor with a horrible view of the internal courtyard of the hotel - I really think they could make more of this space - even if it cannot be accessed it could look a bit nicer than the mass of overgrown weeds. We didn't use the restaurant at all. We did spend a couple of hours with a glass of wine in the bar area - which was very pleasant with a very friendly waitress.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Diane Families - 07/01/2018
« Excellent hotel »

Excellent hotel, very clean, and very friendly staff. perfect location for the Christmas markets. We loved our stay, thank you xx

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Freddo65 Couples - 04/01/2018
« New year 2017 »

Great hotel, great location. Rooms are on the small side but they are what they are. Nice rooms, nice and clean. We had breakfast in so a very good choice in the morning. New years morning the breakfast could have been extended a little latter as it had been on some previous years staying in this hotel. Apart from that a very good hotel, clean and tidy, central location and helpful staff. Will be back next New year and will stay in this great hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Q., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
W. Couples - 04/01/2018
« Could certainly be better »

Staying at the hotel for the new year eve with my wife. Checking was quick and friendly, we felt welcomed. Room was small, but clean. A little bit old fashioned Good bed and matress Pitty the toilet is in the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Glenys D. Couples - 02/01/2018
« good location this was our 2nd visit to cologne. easy walk from the station and the heart if cologne old town »

Was a little disappointed. As an accor club member did not receive the usual complimentary drink voucher. Room was small and when we went to charge back to our room it was refused. The reception had taken my Cr card on arrival. The waiter in the restuarant bar rang through to check however it was embarrassing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Doyle, Thank you for taking the time to tell us about your experience at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

TripAdvisor review
Family - 27/12/2017
« Excellent experience at the hotel Mondial »

What really made our trip was the excellent hospitality..they let us do a really early check-in and even were okay with a late check-out, even though we eventually didn't need that. The location was really good with all the Christmas markets and the train station at a walking distance. Would go back to them again for sure

Our hotel has responded to the review
Our hotel has responded to the review

Dear mayankz, Thank you for having taken the time to express and share your appreciation on your marvelous stay at Hotel Mondial am Dom Cologne. It was a pleasure reading your report and I am thrilled to learn that you appreciated our high service standard as well as the colleagues’ service from the heart. It makes me happy to see that we fulfilled our aim to anticipate your needs. My colleagues proudly accepted your praise. We are looking forward to the pleasure of welcoming you again to your home away from home. kind regards Christoph Kübel-Fischenich Guest Relation Manager

AccorHotels certified review
Anonymous Solo - 26/12/2017
« Nice service but Hotel needs a major facelift »

Front desk service is consistently pleasant. Housekeeping is hit or miss. Room comfort is completely missing. Mattress is in poor condition. Does not live up to Accor image. Pillows smelled badly. Wear and tear are showing throughout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. Lau, We very much appreciate your comments regarding your stay at the Hotel Mondial am Dom Cologne - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christoph Kübel-Fischenich Guest Relation Manager

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