Hotel Mercure Rouen Centre Cathedrale 4 stars

TripAdvisor rating 4.0/5 1,756 reviews
Hotel Mercure Rouen Centre Cathedrale
See on a map
+ 18 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

You have reached the maximum of 6 favourite hotels, please remove one favourite before adding a new one.

Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed 11.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000
rouen
france

Tel: +33235526952

Fax: (+33)2/35894146

Contact email

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN :   METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Our accommodations

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed, some rooms with views of the cathedral from the balcony

  • Max. number of persons: ‌2
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Suite with cathedral view, 1 double bed and 1 double sofa bed

  • Max. number of persons: ‌4
  • Views: Historic side view *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CUISINE LOUNGE

Type of cuisine: Thematic cuisine

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'IMPRESSIONNISTE

Photo non contractuelle / Strictly non binding

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine "Cave & Saveurs" wines and marvel at our varied menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,841 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,756 reviews

Lovely hotel - beds far too hard

Customer review rating 4.3/5

Kay N. Couples - 12/07/2019 AccorHotels certified review

Very clean and nice amenities, great location. We did though choose a more upmarket hotel for our nights stay in the hope of a comfortable bed. Sadly we were disappointed on this. Bed was very hard.

Dear Patricia N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mélanie Cheffe de réception

Not what I expected

Customer review rating 4.3/5

Kim Couples - 11/07/2019 AccorHotels certified review

While the location is amazing and the employees are as nice as can be, I was not happy with our room. Our non smoking room smelled of smoke. If we weren't only staying for a few hours, I would have requested a change. Our “preferred room” had flimsy towels and no face towels. The hair dryer had no on/off switch- I had to hold a button to keep it on for extended periods of time . I gave up and just didn’t bother anymore. While the hotel served our needs for one need I would never recommend it or stay with them again.

Dear Kimi S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mélanie Cheffe de réception

Confortable stay

Customer review rating 4.3/5

Masato N. Business - 10/07/2019 AccorHotels certified review

Confortable stay and feel relax during my business trip at your hotel

Great... couldn’t ask for more!

Customer review rating 4.3/5

Mariam Couples - 10/07/2019 AccorHotels certified review

Everything was perfect from start to the end. The warm and professional welcome at reception, the amazing room with a view, the location, the silence..... the extras in the room( free drinks, the products.....). I was pleasantly surprise to have such comfort at this price! And the bedding.... slept like a baby. Thank you to your team. I’ve been to more expensive hotels in the last months but the reception was not as good. Well done and keep up the amazing work!

A pleasant stay

Customer review rating 4.3/5

Gareth Couples - 09/07/2019 AccorHotels certified review

We originally planned to stay 2 nights but we had to curtail the second night. The hotel is well situated in the centre of Rouen with in easy walking distance of all the major sites. The main problem is locating the hotel in a pedestrian area and access to the underground car park.

Finding and accessing the hotel Traumatizing

Customer review rating 4.3/5

Graham Couples - 09/07/2019 AccorHotels certified review

Finding and accessing the hotel by vehicle was traumatising , signage poor, bollards restricting access around the hotel 500m plus did not help when GPS could not navigate to the hotel. Either better signage and instructions needed. Worst cheap pillows experienced at any Accor hotel around the world

Great location, great staff

Customer review rating 4.3/5

John Couples - 08/07/2019 AccorHotels certified review

Location ideal for exploring Rouen. Room on 4th floor at rear of hotel was very quiet, but did not have a great view. However, judging from other reviews, rooms on lower floors could be overlooked and rooms overlooking the Cathedral might suffer from the noise of the late night light show so no complaints. Although the basement garage is a little difficult to find, it was very convenient. Good breakfast selection and comfortable seating. Hotel staff all very friendly and helpful.

Good

Customer review rating 4.3/5

Igor D. Couples - 02/07/2019 AccorHotels certified review

Overall, good.

Quite comfortable

Customer review rating 4.3/5

Bahadir U. Families - 02/07/2019 AccorHotels certified review

Very centrally located hotel. Breakfast was good A bit hard to reach by car (city regulations)

Senior Engineer

Customer review rating 4.3/5

Sergio O. Á. Solo - 01/07/2019 AccorHotels certified review

Very good.

Customer review rating 4.3/5

Mike C. Families - 29/06/2019 AccorHotels certified review

Very helpful desk staff room very clean as expected underground car park very useful albeit very tight for a larger car recommend place to stay

Very comfortable hotel, extremely friendly and helpful staff, excellent location

Customer review rating 4.3/5

John Friends - 29/06/2019 AccorHotels certified review

Excellent

In the shadow of Rouen cathedral

Customer review rating 4.3/5

Ian M. Couples - 29/06/2019 AccorHotels certified review

Delightful location and attentive service

Great hotel with a great location

Customer review rating 4.3/5

George C. Couples - 16/06/2019 AccorHotels certified review

We spent 1 night at the Hôtel Mercure Rouen Centre Cathédrale. The hotel staff was very friendly and helpful and went out of their way to assist you in anything you needed. The daily breakfast was very good with both hot and cold selections and numerous pastry choices. The location was incredible… right in the middle of the Rouen old town and literally next door to the Cathedral Notre-Dame de Rouen. I would certainly stay there again, and would not hesitate to recommend this hotel to anyone.

Dear George C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

The hotel, room and location were very nice.

Customer review rating 4.3/5

Laura B. Families - 10/06/2019 AccorHotels certified review

We enjoyed our stay very much. I would say the only challenge we had was getting into the parking. The directions were difficult and we hadn’t received the code. It all worked out but that was a bit stressful.

Lovely hotel great location

Customer review rating 4.3/5

Nic Business - 08/06/2019 AccorHotels certified review

Privelege room was light and airy with comfy bed and lots of light. Lovely coffee machine and free soft drinks. Location near to everything was great.

Great location,staff and experience

Customer review rating 4.3/5

Anonymous Families - 05/06/2019 AccorHotels certified review

The staff in particular were fabulous at the front desk even when helping me fix an issue with my booking. Rooms were spacious and well appointed with data cable charging points, we loved iy

Dear Lee B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Great Spot for an Overnight Stay

Customer review rating 4.3/5

Joel Couples - 05/06/2019 AccorHotels certified review

Room was amazing! Modern, spacious, extremely well appointed. Everything was new. Hotel staff was so helpful and accommodating.

Perfect customer service!

Customer review rating 4.3/5

Ian S. Couples - 05/06/2019 AccorHotels certified review

The room was specious and exceptionally comfortable, the breakfast outstanding, but above all the staff were superb.

A nice hotel with room for improvement

Customer review rating 4.3/5

Juan Business - 04/06/2019 AccorHotels certified review

The hotel is very good but needs to improve the service at breakfast time, when all the guests go down to breakfast it is difficult to find an unoccupied and clean table since the staff does not have enough speed to clean the tables and prepare it for the next guest, the people in charge seem to be busier in folding napkins than cleaning tables. Additionally for breakfast they do not have any light product everything is full fat.

Dear Juan De Dios E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in rouen