Hotel - Hotel Mercure Rouen Centre Cathedrale
Mercure Hotel Mercure Hotel

Hotel Mercure Rouen Centre Cathedrale

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4.0/5 1,520 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Reduced mobility rooms
  • Pet allowed 11  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-23:00
    • Opening hours : Week-end 19:00-23:00

Business services

  • Copy/print service available
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Hotel location

Our rooms

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa,Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

  • 125 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Crib on request
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.3/5 AccorHotels Rating Based on 3,086 reviews

Our guest reviews for Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,520 reviews
AccorHotels certified review
Stephen K. Business - 13/04/2018
« Overal satisfied »

It was a business trip. I have stayed with you on 3 or 4 previous occasions all ranging from good to acceptable

AccorHotels certified review
Hannah C. Families - 13/04/2018
« Too hot & breakfast poor »

Room was too hot with air con on full. We asked if breakfast was included in our room rate, we were told yes & then got an invoice after check out. Had to ask the breakfast team to top up everything, bacon undercooked, eggs cold, pain au chocolat burnt- & at £32 for 2 it’s a disgrace

AccorHotels certified review
Anonymous Couples - 09/04/2018
« One of the better Mercure hotels in France »

Comfortable and clean hotel in very central location, good breakfast selection

AccorHotels certified review
Bob Business - 09/04/2018
« Ok »

Nice rooms. Nice staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, Thank you for taking the time to share your positive feedback. It will be shared with all our team, as soon as possible We hope to welcome you again, Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Heidi Friends - 09/04/2018
« Location, location, location? »

This was one of the best hotel experiences on our 2 week tour in france. It was clean, the front desk made great suggestions as to where to eat and it couldn't be better located for wandering the historic city. I loved the contemporary design of the hotel. The only complaint I have is that we had one hell of a time finding it and getting to it. Once we got that worked out, it was worth the struggle.

AccorHotels certified review
S. Business - 09/04/2018
« Besuch »

Business Trip ,

AccorHotels certified review
Ralph J. Couples - 08/04/2018
« Excellent hotel located exactly in the right place »

The hotel has been extensively remodelled and is now top notch considering the charges. Located right next to a street with many restaurants and within a minute or two of the square, not having a full restaurant in the hotel is not a problem, and the room service menu is available in the bar/lounge. The bar doubles as the breakfast bar in the morning. The only problem we had was the underground parking. Previously we di not have a problem, but on this visit it was very full and although we arrived early it was difficult to park - and very tight.- but at least it is secure.

AccorHotels certified review
Pam W. Families - 06/04/2018
« Shopping trip »

An enjoyable stay in a lovely hotel. My daughter and myself visit at least once a year and are always pleased with the accommodation and staff. Can't wait to visit again. Thank you for a welcoming stay.

AccorHotels certified review
Javier Business - 05/04/2018
« Profesional »

Agradable

AccorHotels certified review
C. C. Friends - 02/04/2018
« Rouen 2018 »

We spent 1 night at the Hotel Mercure Rouen Centre Cathedral in March 2018. Even though the room was very small it was adequate for our needs for 1 night. The bathroom was clean and the water pressure in the shower was great. The only negative I could find was the quality of the beds which are very important in a hotel. The bed was extremely hard. This made for a difficult night sleeping. We stayed in another Mercure and found the beds to be the same hardness so this must be a Mercure standard. That did affect our hotel choices for the rest of our trip. Our experience in other areas of the hotel was very positive. Check-in was easy and the receptionist was very helpful and friendly. The lobby was inviting and the bar/restaurant was comfortable. Breakfast the next morning was a plentiful and delicious buffet. If Mercure would upgrade their bedding I would have no problem giving this hotel an excellent rating.

AccorHotels certified review
Flavia Families - 02/04/2018

The staff was not really friendly and helpful, they don’t give me any benefit as platinum Member whilst I have to ask for them

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavia, Thank you for taking the time to tell us about your experience at our hotel. Our staff is often noticed for his kindness and helpfulness, we are truly sorry it was not your case and you did not feel welcome. Please allow us to express our sincerest apologies and rest assured that we will remind our team the importance to well receive our guests. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Helen S. Business - 02/04/2018
« very dissapointing »

We stayed in room 505 on the 25th March which was great but on the 29th March we were given room 118 which housed the fall pipe from the bathrooms on the floors above us. This room was supposed to be soundproof, we felt we hardly slept all nighht as when the other guests used the bathroom we had to hear it thundering down through the pipe in our room. Very disturbing. I did go down to reception at 11pm to complain, I was told the hotel was fully booked and no other room could be offered. After returning to bed the receptionist rang to say she could move me to a room on the 2nd floor, but the mirror in the bathroom had been smashed and it would be dangerous to use. Sleep in the second floor room and pop down stairs to use the bathroom, not a suitable option. In the morning we told the new receptionis that we had had problems, she knew of this and offered us free breakfast. I would have prefered to pay for the breakfast, as this was excellent, whereas the room was an expensive night of no sleep! As we were embarressed at having to complain about our experience, we just wanted to get out of the hotel and make our may home so accepted the offer. It is such a shame about our last visit as we very often come to France and have had two wonderful stays at the hotel and we planned to make this our usual stop over for every trip. If we had been told that the room had a problem with noisy plumbing we would most certainly not have stayed there, honesty is always the best policy. I do hope that this email will get you to address the problem in room 118 if not I am sure you will have more complaints, thus affecting the reputaion of what is a fabulous hotel.

AccorHotels certified review
Alessandro D. P. Business - 01/04/2018
« meeting expectation with some good additional ppints »

fitness center is very helpful for people traveling a lot

AccorHotels certified review
Gianmario M. Couples - 01/04/2018
« A kind staff but an average service »

I

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience. We are sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe POMAREDE Mercure Rouen Centre Cathedrale Manager

AccorHotels certified review
Joseph F. P. Business - 26/03/2018
« Overall, satisfied based on cleanliness, friendliness of the staff, and cost. »

Overall, I enjoyed staying at the Mercure Rouen Centre Cathedrale. The rooms were adequately sized, the food was surprisingly good, and the staff were helpful. As an older person, however, I found that taking a shower in the bathtub a bit of a challenge. It was not so much the smaller size, the challenge was having a stable platform for my feet. The rounded shape of the tub made it difficult to keep on balance while taking a shower. Otherwise, I would enjoy staying here again on my next business trip.

AccorHotels certified review
Brian Friends - 26/03/2018
« Lovely hotel very hard to find parking a nightmare. »

Overall very good at the hotel itself once we found it. But parking is very hard to get in and out of of.... not much you can do about that... lovely breakfast... lovely room... food in the bar was poor

AccorHotels certified review
Ian Business - 24/03/2018
« Nice hotel, good location »

Hotel is clean and in an excellent location if visiting Rouen. I stayed on business and found the hotel staff to be friendly and helpful where possible. Only negatives would be: - Decoration in parts of the hotel is very dark and oppressive. - I was staying for two nights so turned down the air con to a temp I was happy with, when I came back the following evening my room was back to a blistering 25oC. - Parking is very tight! I have stayed here twice now and if you are not a confident driver the underground car park is not for you! Other than those few small points I have been very happy with my stay and would stay there next time.

AccorHotels certified review
Anonymous Business - 22/03/2018
« Pleasant »

Very pleasant hotel. Comfortable room. Very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you very much for taking the time to write this nice comment, It is a pleasure to receive positive feedback about our renovated hotel and our breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Sue L. Couples - 22/03/2018
« It is in an excellent position »

The reception area was pleasant. The room was compact, clean with a comfortable bed. The lack of a proper restaurant was disappointing. The buffet style , heat it yourself food was unsatisfactory.

AccorHotels certified review
Vincent Couples - 19/03/2018
« Central »

Confort

Our hotel has responded to the review
Our hotel has responded to the review

Cher Vincent, Nous vous remercions d'avoir pris le temps de partager votre avis. Nous espérons vous revoir très bientôt, Cordialement, Christophe POMAREDE Directeur

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