Hotel - Hotel Mercure Rouen Centre Cathedrale
Mercure Hotel Mercure Hotel

Hotel Mercure Rouen Centre Cathedrale

4.0/5 1,604 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
  • Reduced mobility rooms
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-23:00
    • Opening hours : Week-end 19:00-23:00

Business services

  • Copy/print service available
See all services

Hotel location

Our rooms

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa,Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

  • 125 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 3,628 reviews

Our guest reviews for Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,604 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Paul Couples - 16/08/2018 AccorHotels certified review
« We loved the hotel - the location was great and the breakfasts were wonderful. »

One drawback: the air conditioner did not work very well. The staff was friendly and helpful, but although we complained about the air conditioner, it did not get any better even after our complaint.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We appreciate your comments regarding your stay. We are really happy to read your satisfaction about our location and our breakfast, We are sincerely sorry about the air conditioner, please allow us to express our apologies. We hope to welcome you again, Sincerely, Christophe POMAREDE Directeur

Kenneth Couples - 15/08/2018 AccorHotels certified review
« Perfect location »

Cool hotel during very hot weather. good service, great breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kenneth, Thank you for sharing your experience, It is a pleasure to read your satisfaction about our hotel and our services. Your comment will be shared with our team as soon as possible, We hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Catherine Couples - 15/08/2018 AccorHotels certified review
« Well placed hotel in heart of old town. Standard Mercure. »

Bedroom spacious enough. Uninspiring bathroom. Bed comfortable but staff did not find it easy to source extra pillows(although succeeded in the end by foraging around empty bedrooms). Very pleasant breakfast room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine, We would like to thank you for taking the time to write your comment, It is a pleasure to read your satisafaction about our room and our hotel. Every room has extra pillows in the wardrobe. We are sorry you had to wait for other extra pillows. We hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

H. F. Families - 14/08/2018 AccorHotels certified review
« Not disappointed »

We had a lovely overnight stop in Rouen staying at the Mercure. Everywhere was clean, the bedrooms were comfortable and the choice for breakfast was perfect - something for everyone. The staff at all times were polite and helpful. Lastly, having a car park, albeit very tight in places, is a real bonus. We were not disappointed and would definitely stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear H. F., We very much appreciate your comments regarding your stay among us. We are glad to know you had a lovely overnight stop in our hotel. I will share your comments with our friendly and helpful team. I'm sure your comment will serve as an encouragement to all of them. We would be happy to welcome you again in Rouen, Sincerely, Christophe POMAREDE Directeur

John B. Families - 13/08/2018 AccorHotels certified review
« Pleasant and friendly staff. Good breakfast. »

There was odor issue in the first room that was given to us. Second room has no odors.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, Thank you for taking the time to tell us about your experience. We are sincerely sorry about the smell in the first room. Fortunately this issue was quickly solved by our friendly and helpful team We would be happy to welcome you again, Sincerely, Christophe POMAREDE Directeur

R. Couples - 11/08/2018 AccorHotels certified review
« Perfect for city centre »

Central hotel for one night stop over whilst on journey to Loire Valley. Professional yet approachable staff. Perfect central position for Rouen. We used nearby car parks after reading reviews on website about hotel car park. Entrance to hotel car park is slim but noticed large European sized cars were parking perfectly in spaces provided. Room was clean and well equipped. Quiet air conditioned room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear R., Thank you for your nice comment, It is a pleasure to read you enjoyed your stay in our hotel. Your satisfaction about room and our team will be shared with them as soon as possible, We would be happy to welcome you again, maybe for a longer stay, Sincerely, Christophe POMAREDE - Directeur

Anon Couples - 10/08/2018 AccorHotels certified review
« As expected from a Mercury. Except for bed. »

As expected. Good location, though difficult to access by car. No warning given that an access code needed. Hotel clean, rooms comfortable, staff friendly, breakfast good. But bed unexpectedly hard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher, We would like to thank you for writing your comment, We are glad to read you had a nice stay in our hotel once you arrived. Your comment will be shared as soon as possible with our friendly staff. As you wrote our hotel has a great location, right in the historical and pedestrian city center. Because of that, it can be hard to access by car. Our team sends by email to our guests the code access of the bollard, but depending on which website you made your reservations, we do not have the email address and we are sincerely sorry about that. Our bedding has been completely changed during the hotel renovation, then equipped with toppers in order to improve our guests comfort. We are sincerely sorry that it was too hard for you and you couldn't rest as much as you wanted. Please note that our team at the reception is available 24/24 hours should you need anything such as a second topper. We hope to welcome you again, Sincerely, Christophe POMAREDE Directeur

Colin Couples - 08/08/2018 AccorHotels certified review
« Great location »

The hotel is located in the heart of old part of the city, very convenient for any attractions. A very helpful and friendly staff, great choice of products for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colin, Thank you for taking the time to write your nice comment, As you wrote, our hotel has a great location to visit Rouen, right in the historical city center. Our friendly and helpful staff is always happy to advise you in your choice. We look forward to welcome you again, Sincerely, Christophe POMAREDE Directeur

Hilde Families - 07/08/2018 AccorHotels certified review
« Serviceminded and nice staff. Clean room. Good Breakfast. »

Clean room, good breakfast, and the location was the best! Full parkinglot at arrival, but woman at the check in offered to move her car to let us park. Easy to speak to the staff, everyone speak english. Good service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilde, Thank you very much for this nice comment, It is always a pleasure to receive positive feedback about our location, our hotel and our breakfast. I will share your comments with our friendly team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We look forward to welcome you again, Sincerely, Christophe POMAREDE Directeur

Frank Families - 07/08/2018 AccorHotels certified review
« We were very pleased with our stay. »

friendly staff, nice environment, clean, great location, very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank, We would like to thank you for taking the time to write this pleasant comment, It is a pleasure to receive positive feedback about our location, our breakfast and our friendly staff. We hope your next visit will be as pleasant as the previous one, Sincerely, Christophe POMAREDE Directeur

Iain J. Families - 06/08/2018 AccorHotels certified review
« Excellent as usual with Mercure »

Quick overnight stop but great hotel and location. Beware though the new one way road layout next to the hotel with the rising automatic bollard means satnav will now have difficulties and also the car park- a very tight squeeze in a larger car!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iain, Thank you very much for your nice comment, It is a pleasure to read we reach all your expectations and you had a pleasant overnight stop, Because of its unique location in the historical center, the hotel access can be difficult and we are sorry about that. Our team sends by email to our guests the code access of the bollard and a map, but depending on which website you made your reservations, we do not have the email address. We hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Franck L. Couples - 06/08/2018 AccorHotels certified review
« Very good experience »

Very nice room with nice view on the cathedral - very good service, professional and welcoming staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Franck, We would like to thank you for sharing your positive experience, It is always a pleasure to receive positive feedback about our rooms and our services. I will share your comments with our friendly and professional team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

A F. Families - 06/08/2018 AccorHotels certified review
« Lovely location »

Nice hotel with a central location. All staff were friendly and helpful. Breakfast was delicious and plenty of choice. My one little grouse: there are teas and coffee in the rooms but paper cups? I know it saves you washing up, but paper cups are not recyclable so this has as impact on the envirnment

Our hotel has responded to the review
Our hotel has responded to the review

Dear A F., Thank you for taking the time to write your comment, It is a pleasure to read your satisfaction about our buffet breakfast, our location and our friendly and helpful staff. Our team strives every day to respect the standards of Accor and the brand Mercure. The paper tea cups are indeed a Mercure standard and a hygiene measure, but we will back up information to our head office. We look forward to welcome you again in Normandy, Sincerely, Christophe POMAREDE Directeur

Mark Families - 05/08/2018 AccorHotels certified review
« Nice hotel in a good location »

Lovely hotel, the location was great with a wonderful view of the cathedral. Only downside was slow checkin as there was only one person on the desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We would like to thank you for sharing your comment, It is a pleasure to receive positive feedbacks about our location and our Suite rooms with a view on the famous cathedral. We are sincerely sorry about the check in. Please note that to save time and spend more time in our hotel, there is the online check in you can make when you book your room. We would be happy to welciome you again in Rouen, Sincerely, Christophe POMAREDE Directeur

Anonymous Couples - 04/08/2018 AccorHotels certified review
« nice, clean but hot »

Very nice room and comfortable except air conditioning did not work properly and would not cool down enough .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your feedback. Thanks to it, we can improve our services. It is a pleasure to read your satisfaction about our rooms. We are sincerely sorry about the air conditioning, we have now fixed the problem in this room. Please note that our team at the reception is available 24/24 if you need anything and can give you another room depending on the hotel occupancy. We hope to welcome you again, Sincerely, Christophe POMAREDE Directeur

Anonymous Couples - 03/08/2018 AccorHotels certified review
« Enjoyable thanks to the gracious, helpful staff. »

Great location. Lovely hotel. Friendly, personable staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you for this delightful comment, My team was very happy to read your feedback, We would be happy to welcome you again, Sincerely, Christophe POMAREDE Directeur

Jasper Families - 02/08/2018 AccorHotels certified review
« Very good location. Parking is a challenge »

A good room. Nice breakfast. Parking was a challenge.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jasper, We would like to thank you for your short comment, It is a pleasure to read you enjoyed our room and our breakfast. Our hotel is ideally located in the historical and pedestrian city center and unfortunately our parking can be difficult to manage for big car. The closest secured parkings are the one of the “Palais de Justice” and the one “place de la haute vieille tour”, both 5 minutes walk away, We hope to welcome you again in Normandy, Sincerely, Christophe POMAREDE Directeur

Inaki Families - 01/08/2018 AccorHotels certified review
« Nice stay »

Crear stay. Superb location (really useful to have parking). Wonderful breakfast Better to have cristal glasses un rooms (is a 4 star hotel) and individual amenities un the bathroom

Our hotel has responded to the review
Our hotel has responded to the review

Dear Inaki, Thank you for your comment, We are glad to know you had a nice stay in our hotel and you enjoyed our facilities and our breakfast, Our team strives every day to respect the standrds of Accor and the brand Mercure, such as the plastic glasses in the room or the shower gel, We hope your next visit will be as pleasant as the previous one, Sincerely, Christophe POMAREDE Directeur

J J. Couples - 01/08/2018 AccorHotels certified review
« Clean and welcoming »

After negotiating the billiards we were pleasantly surprised to have an efficient lift from car park to all floors. The room was clean and adequate. There was no view from the window, but not surprising due to the hotels fantastic location. The staff were warm courteous and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear J j., We very much appreciate your comments regarding your stay. It is a pleasure to receive positive feedback about our hotel and our services. I will share your comments with our friendly and helpful team as soon as possible. As you said, our location is fantastic to visit Rouen, right next to the cathedral, in the historical and pedestrian city center with a large choice of restaurants. Once you arrived, you can leave the car and enjoy the city by foot. We will be able to guide you to the restaurants of your convenience. We hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

C D. Couples - 01/08/2018 AccorHotels certified review
« The initial welcome was offensive. »

Overall, the hotel, room, and all staff except for the receptionist (Mme. Kadiata - upon arrival) was terrific. Ms. Kadiata was rude and seemed to make it a point that I was in the wrong, which I was and had admitted so, but her nasty attitude and insistence to point out my mistake, was utterly humiliating. Eventually, she became appropriate and handled the matter appropriately. However, even though she told us parking was included, it showed up on our bill.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience, All our staff is often noticed for his kindness and helpfulness, we are truly sorry it was not your case and for the misunderstanding between you and Kadiata. Please allow us to express once again our sincerest apologies for this event. We are surprised about the parking, because, as it is written on websites, it is never included no matter how you booked your room. We hope to welcome you again in Rouen, Sincerely, Christophe POMAREDE Directeur

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