Hotel - Hotel Mercure Rouen Centre Cathedrale
Mercure Hotel Mercure Hotel

Hotel Mercure Rouen Centre Cathedrale

4.0/5 1,700 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
  • Reduced mobility rooms
  • Pets allowed 11  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bowling (Nearby)
    • Skating rink (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-23:00
    • Opening hours : Week-end 19:00-23:00

Business services

  • Copy/print service available
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Hotel location

Our rooms

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa,Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

  • 125 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,387 reviews

Our guest reviews for Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,700 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Murvyn Friends - 12/03/2019 AccorHotels certified review
« for a quick break it was good, though my friend thought it a little pricey. »

Everyone working at the Mercure was friendly, knowledgeable, and very helpful. The room was clean and warm with a very comfortable bed. The only drawback being the view. Breakfast was great, with a selection to suit all. My friend fell in love with a particular cheese, which meant the following days was spent teying too find it. To no avail. We will definitely be staying again.

Ralph B. Couples - 06/03/2019 AccorHotels certified review
« Good »

Very pleasant, very comfortable hotel. Just a shame that, although I specifically booked a Privilege room with a view of the cathedral, we got the disabled access room on the 4th floor (admittedly a Privilege room) with no view of the cathedral without stepping outside onto the balcony.

Hd Families - 04/03/2019 AccorHotels certified review
« Great location ! Friendly and helpful staff ! »

The hotel is in the city center and close to the cathedral and many restaurants. The staff are very friendly and helpful. They provide good information about the city. The room is standard Mercure size and setup. It seems the soundproof is not very good. We were awake most of the night due to the cry of a baby at a room nearby.

Anonymous Couples - 03/03/2019 AccorHotels certified review
« Clean, functional and in a good location »

Small but adequate room for just an overnight stay. Very clean and well appointed. Location of hotel is very good and staff very hospitable. Directions for parking good. Only feedback is that the room was VERY hot and we were unable to turn down via air con. We stayed in room 120 and the window opened out onto a ground level area. Because if this we did not feel able to relax and sleep with it open, so it is fair to say we had a disrupted nights sleep, in the end closing it to have a very hot room. Everything else was perfect for our overnight as we travelled south.......but did we sleep well? Not really.

Anonymous Couples - 03/03/2019 AccorHotels certified review
« Relaxing, easy and enjoyable »

It was lovely. Room was nice with lovely treats in the room. Nice view. Very comfortable. Breakfast was nice. Great location easy to walk to attractions.

P. Business - 01/03/2019 AccorHotels certified review
« j'adoreeee !!! »

Magnifique hotel !

Donald Couples - 23/02/2019 AccorHotels certified review

Only used accommodation, very comfortable as usual. Particularly liked the new shower room facilities. Parking a little difficult to find The hotel did send instructions but unfortunately I had no Wi-fi connection entering Rouen. Witnessed several people having the same problem at the lights barrier during my stay. Check in and check out handled by the efficient friendly receptionists. Would recommend to all travellers visiting Rouen. Many good restaurants nearby and Cathedral a must visit e When in town

Gabriela A. C. Couples - 22/02/2019 AccorHotels certified review
« Perfect location, great room, friendly staff »

Our stay at the Mercure Rouen Cathedrale was as pleasant, smooth and uneventful as one can hope for when travelling. Staff were helpful and polite, the room was impeccable and had a great view and everything we could possibly need (except, interestingly, hair conditioner...). The location is unbeatable, and breakfast was very good.

A. Couples - 13/02/2019 AccorHotels certified review
« Very good »

It wasn’t the first time and it’s not going to be the last Good Hotel and good staff.

Rodrigo Business - 11/02/2019 AccorHotels certified review
« Cold experience! »

The experience could have been better by having a warmer welcome by reception at check in and check out. The staff did not appear to be too interested on the experience. - Didn't provide a reasonable level of general information about hotel facilities; - Shower gel dispenser not working; - Purchased a meal for room service and was not advised that it wasn't fresh. Both dishes arrived on a pre-made glass container. Food didn't taste good. Even after my complaint I was asked to pay for it. No info on the menu advising guests that dishes aren't freshly made. - Booking made by American expressed and centrally paid - at check out they charged my card again and when I brought it to their attention they made me feel as if it was my issue and not theirs. All and all, a poor experience based on my other stays at different Mercure hotels across Europe.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rodrigo, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our staff is often noticed for his kindness and helpfulness, we are truly sorry it was not your case and you did not feel welcome. Please allow us to express our sincerest apologies and be sure we will take the appropriate measures. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe POMAREDE Directeur

Michel P. Business - 10/02/2019 AccorHotels certified review
« Acceptable hotel condition »

I stayed in the hotel for 19 nights while traveling for business to Rouen. Overally I had an acceptable experience at the Mercure hotel but unfortunately I wouldn't consider staying at the hotel in the future. Bellow my positive and negative point: Pro: Staff is exceptionally gentle, helpful and kind. Breakfast offers good quality for the price paid. Cons: I have a Platinum Accor card and an upgrade to a better room was not available, not even in any of the weekends. Rooms are small and the bed it’s not as comfortable as expected. The gym is very very basic with only trademil and bikes. The room service offers a very poor options and most of the plates are pre-cooked and taste very artificial.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michel, Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Our team will be glad to read your satisfaction about their kindness and professionalism. Our bedding has been completely changed during the hotel renovation in 2016, then equipped with toppers in order to improve our guests comfort. We are sincerely sorry that it was too hard for you and you couldn't rest as much as you wanted. As mentionned on https://www.accorhotels.com/leclub, upgrade to the next room category is subject to availability and we are happy to offer the upgrade when we can. Unfortunately, at the time of your arrival and during the second week-end, our hotel was fully booked. We are not used to move guests during their stay to other rooms. But we would be happy to do so if we can. Please note that our team at the reception is available 24/24 hours should you need anything during your stay. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe POMAREDE Directeur

Hassan Solo - 05/02/2019 AccorHotels certified review
« tow nights trip »

very nice hotel , good staff and small gym

Krisu Friends - 05/02/2019 AccorHotels certified review
« Good location, neat rooms »

Have been staying in this hotel many times. Very good location, near everything. Breakfast good and also the rooms. Some of the people working at reception could be little more polite.

Manuela C. Couples - 29/01/2019 AccorHotels certified review
« Excellent »

Very pleasant

Anonymous Families - 25/01/2019 AccorHotels certified review
« flawless »

If we ever come back to Rouen we'll stay at Mercure.

Belgium Business - 14/01/2019 AccorHotels certified review
« Nice hotel in the city centre »

Pleasant hotel, good quality rooms, quiet hotel and good customer service

Joseph Families - 10/01/2019 AccorHotels certified review
« Great Location but in need of an upgrade »

Pros: The central location of the hotel, The comfortable bed, the perfect temperature (in the room only), the spacious bathroom. Staff friendly, with a smile on their face Cons: It was very difficult to access the hotel (we received an email beforehand from the hotel but it was still difficult). The entrance to the car park is so small. The spaces are also small (especially if you are driving a medium to large car). The room was not properly heated. The toilet was freezing as there was no heat inside. There could be 2 televisions, being a suite. The room is in desperate need of an upgrade. The furniture looks tired and outdated. Breakfast closes at 12pm (which is good)... we went down at around 10.45am but most of items had finished and not replenished. My expectations were very high since I paid over €200 for 1 night.

Sir G. C. Couples - 05/01/2019 AccorHotels certified review

Fine. Great location. Everything we needed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear George, Thank you for your comment, We are glad to know we reached your expectations and you had a nice stay in our hotel, We hope to see you again in Rouen, Sincerely, Christophe POMAREDE Directeur

Family - 05/01/2019 TripAdvisor review
« great location »

very center of rouen.very nice hotelvery complete breakfastparking underneath the hotel not easy to move in with a normal to big caronly a couple steps away from the cathedrali do recommand this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, You took the time to write this wonderful and detailed comment and we would like to thank you for that, We would be happy to see you again in Rouen Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

Anonymous Couples - 03/01/2019 AccorHotels certified review
« very enjoyable time and its good service »

very good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your positive experience, We are glad to know you enjoyed your stay and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

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