Hotel - Hotel Mercure Rouen Centre Cathedrale
Mercure Hotel Mercure Hotel

Hotel Mercure Rouen Centre Cathedrale

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4.0/5 1,504 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying, Nearby)
  • Reduced mobility rooms
  • Pet allowed 11  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-23:00
    • Opening hours : Week-end 19:00-23:00

Business services

  • Copy/print service available
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Hotel location

Our rooms

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa,Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

  • 125 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Crib on request
    • WiFi in your room
    • Remote control TV
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.2/5 AccorHotels Rating Based on 2,878 reviews

Our guest reviews for Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,504 reviews
AccorHotels certified review
Anonymous Couples - 19/02/2018
« Nice hotel near Cathedral in the center of town. »

Nice room, well designed, even if small.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Edward, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback about our location and our renovated rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Daragh G. Business - 14/02/2018
« MR Daragh G. »

The noise from the street was disturbing - everything else was good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daragh, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet all your expectations; please allow me to express my sincerest apologies. Please note that our team at the reception is available 24/24 hours and can call the police if necessary. We are pleased to read you enjoyed your stay despite that and we hope to welcome you again, Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Anonymous Business - 12/02/2018
« S. »

Excellent stay. Staff is wonderful and accommodating,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest We very much appreciate your comments regarding your last stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback about our staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope to welcome you again next year. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Phil Couples - 12/02/2018
« Pleasant and reasonably comfortable. »

There could have been a more extensive menu (a lot of things were not available) but otherwise it was fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Phil, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale We are sorry our new kind of restaurant didn’t suit you. It is supposed to complete our room service for guests who want to eat in the lobby and it is not supposed to replace a classic restaurant. Rouen has many restaurants not to be missed and our staff can advise you in your choice. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Peter M. Business - 08/02/2018
« Neat hotel. »

Great reception from the staff. Nice rooms, quiet and undisturbed sleep. Bit pricey but probably worth it for the location. Difficult to access by car. But parking was secure when we finally got there. I’d stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is a pleasure to receive positive feedback about our team and our renovated rooms. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you said our hotel has a great location in the historical and pedestrian city center, which explains the difficulties you met. We added as many road signs as we were allowed to in order to facilitate your arrival to the hotel. For your next stay, we advise you to enter "Rue des Arsins" in your satnav. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Tm Business - 02/02/2018
« Smoking issue & noise »

Awoken in the night at 3am by loud noises and my room was full of cigarette smoke which obviously was coming from either the room below or an adjoining one. The smell was overpowering and I could get back to sleep. Reported it to receptionist in the morning who seemed incredulous and was unhelpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations due to disrespect of other guests; please allow me to express my sincerest apologies. As an apology we offered you your room and refunded your credit card. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe POMAREDE Directeur

TripAdvisor review
royp324 Couples - 02/02/2018
« Great if you can find it »

Hotel is modern, clean and in the lovely old town area. The staff are helpful and breakfast was extensive and really good. However it took us two hours to find it and the satnav failed to locate it. Badly signposted. One small sign easily missed. Had to ask 3 people where it is. Underground car park very tight. Staff said many complain of difficulty finding hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your comment, It is a pleasure to read your satisfaction about our friendly and helpfull staff, our breakfast and our location. We are sincerely sorry about the difficulty you met because of our location in the pedestrian and historical city center. We added road signs as many as we were allowed to in order to facilitate your arrival to the hotel. For your next stay, we advise you to enter "Rue des Arsins" in your satnav. On request, we can also send you a detailed map by email. We hope to welcome you again, Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

AccorHotels certified review
Yahya A. Business - 01/02/2018

It’s comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yahyamr , Thank you for taking the time to share your positive feedback. We hope to welcome you back to our hotel very soon! Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Tim Business - 01/02/2018
« The hotel facilities were good and I was satisfied. »

Good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Timothy , Thank you for taking the time to share your feedback. We are happy to read you enjoyed your stay and we hope to welcome you back to our hotel very soon, Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Xavier D. Business - 30/01/2018
« Continuity in the service »

The hotel is well organized with friendly people. The issue is the accessibility of the parking and number of places

Our hotel has responded to the review
Our hotel has responded to the review

Dear Xavier, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is a pleasure to receive positive feedback about our friendly and professional staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our hotel is well located to visit Rouen : in the historical and pedestrian city center. This is why the parking access can be difficult and we have only 43 places for 125 rooms. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Ivan Business - 29/01/2018
« Good value for money »

Very centrally located hotel , close to city entre of Rouen. Rooms are spacious , clean and quiet. Decent breakfast - evening dinner possibilities are rather basic , but since you're in the city centre , you've plenty of restaurant opportunities around.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ivan, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback about our location, our renovated rooms and our breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Our new kind of restaurant is supposed to complete our room service for guests who want to eat in the lobby and it is not supposed to replace a classic restaurant. Rouen has many restaurants not to be missed and our staff can advise you in your choice. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Sean Business - 22/01/2018
« It was a short stay so no real issues »

I only stayed one night and I checked in late. Room was big and spacious but there was no internet signal so I could not work, but it was late so it was not an issue.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sean Batten, We appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. We are sorry about the lack of internet signal. Please note that our team at the reception is available 24/24 hours and can help you if you have any query or question. We hope to welcome you again, Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Mark Couples - 02/01/2018
« Great Location to explore the City of Rouen »

The hotel location is excellent for exploring the city of Rouen. It helps if you know where the hotel car park is as finding it the first time is difficult. The rooms are what you would expect from a Mercure, but there are areas that improvements could be made in the level of cleaning and overall quality of the hotel. The breakfast is good, but when it is busy, items run out before being replaced, rather than items being constantly topped up. Can be frustrating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark, We appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is a pleasure to receive positive feedback. I will share your comments with our team. We take your remarks about the breakfast into account, in order to improve this service and avoid any frustration. As you said the hotel benefits from a great location in the pedestrian and historical city center, which is why it can be challenging to find our parking. For your next stay, we advise you to indicate "Rue des Arsins" in your satnav. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Zapp Families - 29/12/2017
« Agreable »

Agreable

AccorHotels certified review
Chris S. Couples - 27/12/2017
« Not customer focused »

On arriving we found that one of the paper cups in the room was dirty, dust/dirt and was absolutely unacceptable, when politely reporting it to reception we did get replacement cups but without even an apology for the inconvenience and the receptionist was quite rude and obviously didn't care. On check out the gentleman who was dealing with us clearly stated the correct details but then tried charging for a nights stay And a breakfast that we didn't have.... this is not what I expect from a reputable company and would recommend further training in customer service and recognition that customers ultimately pay their wages and are not an hindrance. Please note other members of your team were very friendly and professional but I expect this from all your team. Location was good, room was basic but was clean.

AccorHotels certified review
Lynda Families - 26/12/2017
« comfortable »

It was comfortable and safe. The breakfast was nice and the room was clean. The staff was particularly wonderful.

AccorHotels certified review
Stuart R. Couples - 25/12/2017
« Clean Hotel, Super location »

My Wife and I have stayed at this Hotel on a number of occasions, we find it to be well kept and clean, the staff are friendly - helpful and professional, the Hotel is in a super location. I feel that a little more thought could go into the evening Menu/Restaurant, a Hotel of this standard should provide a proper Restaurant and not the disappointing self service meal? that we encountered during our stay. but on reflection - apart from the evening restaurant I would have no hesitation on recommending this Hotel to anyone who wants a friendly clean and well located Hotel in Rouen.

AccorHotels certified review
Jane U. Couples - 10/12/2017
« Very central location »

Excellent location although rather difficult to find in the car with the pedestrianised streets. Comfortable hotel and good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hilary Jane, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathedrale. It is always a pleasure to receive positive feedback about our location and our breakfast. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you said our hotel has a great location in the historical and pedestrian city center, which explains the difficulties you met. We added as many road signs as we were allowed to in order to facilitate your arrival to the hotel. For your next stay, we advise you to enter "Rue des Arsins" in your satnav. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Vi N. Families - 06/12/2017
« The hotel is clean and the staff is very nice and helpful. The location is the best. It's in the center of town and easy access to the shops and restaurants. »

The room is always clean and the staff is nice and helpful. We definitely go back here if we ever get a chance to return to Rouen. The only thing I wish is to receive more brochure about current events or activities that happen in town. Whether there is a good sales at the shop or highly recommended or rated restaurants near by that tourist should not miss. Or even a special event in the cathedral. There are signs in French around town but we don't know the language so it took us a while to figure it out.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tuong-Vi, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathedrale. It is always a pleasure to receive positive feedback about our renovated hotel, our friendly and helpful staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As you said, our location is great, right next to the cathedral, in the historical and pedestrian city center with a large choice of restaurants. We will be able to guide you to the restaurants of your convenience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

AccorHotels certified review
Jk Business - 04/12/2017
« Pleasent and good location »

Pleasant stay and location is great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joseph, We appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathedrale. It is a pleasure to receive positive feedback about our location. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

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