Hotel - Hotel Mercure Rouen Centre Cathedrale
Mercure Hotel Mercure Hotel

Hotel Mercure Rouen Centre Cathedrale

4.0/5 1,676 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking
  • Reduced mobility rooms
  • pets allowed 11  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-23:00
    • Opening hours : Week-end 19:00-23:00

Business services

  • Copy/print service available
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Hotel location

Our rooms

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa,Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

  • 125 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 20 family rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Baby bed
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.3/5 AccorHotels Rating 4,098 reviews

Our guest reviews for Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,676 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Steven Couples - 12/12/2018 AccorHotels certified review
« Location suitable for a week end break. Pleasant business style hotel in a central location »

Typical modern chain hotel. Once inside you could have been in any town or city. Not sure of the colour choice of purple for the corridor colours though! Staff were pleasant and the breakfast choice was wide ranging. Couldn't find the hotel car park access road through the current road works. The Sat nav also didn't know of changed travel direction. We had to use the Palais Du Justice site instead.

Shaun L. Couples - 12/12/2018 AccorHotels certified review
« Everything perfect except rooms a little basic. »

a great stay great staff/location/bar. the room was more 3* than 4*

Cb Couples - 11/12/2018 AccorHotels certified review
« Enjoyable Weekend »

Location excellent. Very good room. Excellent breakfast. Getting in and down to parking is very narrow and 'tight'. The only 'downside' of hotel is that there is no restaurant at weekends however I wpuld still recommend this hotel.

Dr D. E. Friends - 08/12/2018 AccorHotels certified review
« Very Enjoyable Stay »

Very pleasant sojourn, the staff were all extremely helpful, most pleasant and accommodating - especially Abdul (reception Sunday, Monday & Tuesday) and Kadija (reception Wednesday): I hope I have remembered the names correctly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dr David E., We very much appreciate your comments regarding your stay. We are glad to read your satisfaction about ou friendly and helpful staff and to know you enjoyed your stay very much. I will share your comments with our team, especially with Abdel and Kadiata. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Igor B. Couples - 07/12/2018 AccorHotels certified review
« Perfect guest experience »

We had a great stay at the hotel, from check-in to check-out. Amazing location, immaculate cleanliness, good breakfast and above all a great staff helped making our 3-day stay special. Mr. Didier, from the front desk, was outstanding and went an extra mile to assure we would be pampered!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Igor, We very much appreciate your comments regarding your stay. It is a pleasure to receive positive feedback about our team, our hotel and our services. I will share your comments with our team, especially with Jean-Didier who pampered you. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Thomas K. Business - 07/12/2018 AccorHotels certified review
« Nice Stay...but I cannot get my reciepts...can you help me. »

Stay was nice, I have come to this hotel for many years. But I have sent emails and also fax requests for a copy of my 2 receipts (hotel and parking) to be sent to my email th… I also would like to see my reward points registered and I have not seen these in the system either. Please help send this to me as I must submit the receipts for company travel expense.

Our hotel has responded to the review
Our hotel has responded to the review

DDear Thomas, Thank you for taking the time to tell us about your expereience and for your loyalty, We are glad to know you enjoyed you had a nice stay, We are sincerely sorry about the delay to receive your invoices and your reward points, please accept our apologies, Everything is now in order: our team sent you today your invoices and checked if your points. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Christophe POMAREDE Directeur

Bob Couples - 05/12/2018 AccorHotels certified review
« Disappointed »

Great shower, staff and generally clean and well located for Rouen centre. Room 209 was very dark with virtually no natural light making the room feel quite depressing. The mattress on the bed is the most uncomfortable bed I have ever slept in. Breakfast cost nearly 18 Euros and was not worth it. Poor continental selection, ham and Salami no fresh tomoatoes or other cold offerings which normally accompany a Continental breakfast. We had to wait for 25 minutes for bread and when it arrived people were handling it without using the napkins to hold it whilst cutting it therefore poor hygiene, I do not want to eat bread handled by other guests. My advice would be to go to one of the nearby cafes to get a cheaper and far superior breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bob, Thank you for taking the time to tell us about your experience. We are happy to read your satisfaction about our staff and our services. We are sorry to read your disappointment about the buffet breakfas, which is often appreciated thanks to the diversity of the offered products. At Mercure, we strive to provide a superior service experience for every customer. We understand your remark about the hygiene and the bread. This is why we put everything needed to not touch directly the bread, but we are not responsible of the discourtesy and non respect of some guests. Please note that our express breakfast costs 8€ and includs a hot drink, orange juice, pastry or bread, butter and jam, We hope to welcome you again, Sincerely, Christophe POMAREDE Directeur

Simon S. Solo - 04/12/2018 AccorHotels certified review
« A comfortable stay in a clean, well-run and perfectly situated hotel »

Easy check-in with helpful staff. A very spacious and well appointed room. Good to have tea-making facilities, not always the case in French hotels!

Paul A. Business - 30/11/2018 AccorHotels certified review
« Satisfactory »

Rooms comfortable. Restaurant self service. Would prefer table service Breakfast was ok. Having to boil own egg a bit odd

Jennifer M. Friends - 22/11/2018 AccorHotels certified review
« reception staff exceptionally helpful. »

Everyone very keen to help although I had a room where the windows didn't open (for safety, so it said) but when I mentioned this on leaving, I was then told I could have had keys to open the windows; perhaps this could have been mentioned on checking in.

Winter S. Families - 21/11/2018 AccorHotels certified review
« Good s., in a great location »

A very comfortable s., good amenities and a great location

Rosyb Couples - 19/11/2018 AccorHotels certified review
« Always enjoy our stay at Centre Cathédrale! »

It’s always a pleasure. We like being in the centre of town and have stayed a few times now on our way from Calais to Brittany. The Privilege rooms are very comfortable with lovely bathrooms and everything we need. However! It would be nice to have proper cups or mugs in the room instead of paper cups and we always borrow them from downstairs. As we are English we like to have tea with milk!! And to drink it out of a proper cup. When I ask at reception for cups and milk they are always puzzled and look at me as if I was mad! Just a simple thing but it makes all the difference. Please educate your staff to understand this very English habit!! ( In England the Mercure Privilege rooms have small mugs so why not in France??)

Family - 15/11/2018 TripAdvisor review
« great location and service »

Perfect location to see the Cathedral, as only a minutes walk from it. The rooms were clean and tidy. The breakfast buffet had a very good variety of options. It was also good for us as the hotel provided high chairs and travel cot, which was good for our 7 month old baby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathan, We would like to thank you for your nice comment, Your satisfaction about our location, our hotel and our services will be shared as soon as possible with our team. We would love to welcome you and your family again, Best Regards, C.Pomarède - Mercure Rouen Centre Cathedrale Manager

Lu B. Business - 13/11/2018 AccorHotels certified review

but wrote down wrong name that made me trouble, because I made business trip there. please change correct name from Beijing to Mr. Lu b.

Debra Business - 13/11/2018 AccorHotels certified review
« From location to check-in to the room cleaniness to breakfast and to the check-out I have to say was excellent. »

I found that every aspect of the Mecure was top notch. I will definitely stay there again and will highly recommend it to others.

Anonymous Families - 12/11/2018 AccorHotels certified review
« great location, good breakfast, narrow parking »

great location, good breakfast, narrow parking

Harry F. Couples - 11/11/2018 AccorHotels certified review
« Worst experience of our 14 day trip through northern France »

Parking experience was horrible, room location very unpleasant, hotel staff refused to change, shower in room would not drain properly, so very glad to leave this hotel.

Simon O. Families - 11/11/2018 AccorHotels certified review
« Great »

Really enjoyed it - super location, nice room, good breakfast

J L. Couples - 10/11/2018 AccorHotels certified review
« Very satisfying all round »

We wished we were staying longer in Hotel Mercure. We went back after we got to the railway station - we had left our passports in the safe! Thanks for looking after them.

Anonymous Business - 07/11/2018 AccorHotels certified review
« Good location and comfortable rooms. »

The rooms are nice. The breakfast is very good and also the small dinner option they offer is great as well. I have stayed here for business but the location makes it easy to shop and find a nice place for dinner without getting lost.

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