Hotel Mercure Rouen Centre Cathedrale 4 stars

TripAdvisor rating 4.0/5 1,779 reviews
Hotel Mercure Rouen Centre Cathedrale
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Hotel extras

  • Located in the historic quarter of Rouen

  • Bar, Kitchen Lounge and room service

  • Fitness room

  • Undercover private car park (not bookable, paying)

  • Very close to the SNCF train station

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Reduced mobility rooms
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Other sports activities
Business services
  • Copy/print service available

Hotel location

Hotel Mercure Rouen Centre Cathedrale

7 rue Croix de Fer
Rue des Arsins - Accès Parking
76000
rouen
france

Tel: +33235526952

Fax: (+33)2/35894146

Contact email

Check-in from 14h00

Check out up to 12h00

  • METRO-BUS ROUEN :   METRO-BUS ROUEN PALAIS DEJUSTICE

  • By plane

    PARIS ORLY At 150km / 93.75 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 150km / 93.75 miles

  • By plane

    ROUEN BOOS At 11.26km / 7 miles

  • By helicopter

    BOOS At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 1.5km / 0.94 miles

GPS :49.441372, 1.095359

Our accommodations

Make the most of your stay with a range of recently renovated rooms with decor inspired by the impressionists. Choose a standard room with double bed or twin beds, or even with a sofa, Some rooms enjoy a privileged view over the Cathedral from the balcony or terrace. Let yourself be seduced by the cozy atmosphere of the Suite and its lounge space, where you can enjoy views of the Cathedral.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: 3
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed, some rooms with views of the cathedral from the balcony

  • Max. number of persons: 2
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Suite with cathedral view, 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

CUISINE LOUNGE

Type of cuisine: Thematic cuisine

Whatever your desires, our new Cuisine Lounge offers you modernity, variety and flavor in every dish. Choose freely, just like at home.

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'IMPRESSIONNISTE

Photo non contractuelle / Strictly non binding

Our brand-new, chic and relaxed Lounge space offers a welcoming spot where you can work or relax in comfort. Discover our selection of fine "Cave & Saveurs" wines and marvel at our varied menu.

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Our guest reviews for
Hotel Mercure Rouen Centre Cathedrale

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,968 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,779 reviews

Hotel Mercure, Rouen

Customer review rating 4.3/5

Michael T. Couples - 12/08/2019 AccorHotels review

A pleasant hotel with friendly staff. It's a little tricky to get to if you are a visitor to the region, as the GPS sends you down a lot of one-way streets and bad turns, which is very frustrating, but once you get there the place is lovely and a pleasure to stay in.

Wonderful Rouen

TripAdvisor rating 4.0/5

Peter M Couples - 11/08/2019 TripAdvisor review

Another peaceful night in this city centre hotel in Rouen. Within walking distance of the Cathedral and plenty of restaurants to choose from. A wonderful breakfast buffet. The Hotel has secure underground parking in the heart of the old city.

Friendly staff and lovely clean room

Customer review rating 4.3/5

A B. Families - 10/08/2019 AccorHotels review

Arrived after a long drive with cranky children. The member of staff at reception was really helpful and understanding.

Great location.

Customer review rating 4.3/5

Mark Families - 10/08/2019 AccorHotels review

Rooms ok. Parking very small and European sized. Breakfast was just ok

Perfect stay for a young family in a suite!

Customer review rating 4.3/5

James C. Families - 08/08/2019 AccorHotels review

Stopped in for a night on the way down through France with our 3 young children. Staff were good, room was good, breakfast was fantastic! We had a problem finding a parking spot for a large / high vehicle but then found Opera parking, which was perfect!

Good Bedrooms in a convenient location

Customer review rating 4.3/5

Peter S. Friends - 08/08/2019 AccorHotels review

Reception friendly and efficient; bedrooms/bathrooms very good except for not enough light over the desk. Bar and restaurant not sampled. Helpful that it has its own car park.

A peaceful Haven in the heart of a busy city.

Customer review rating 4.3/5

Peter M. Couples - 08/08/2019 AccorHotels review

Very enjoyable. Our second visit and we will return.

Located very convenietly near the Rouen Cathedral

TripAdvisor rating 4.0/5

Leo S Couples - 08/08/2019 TripAdvisor review

Loaction could not be better for visiting Rouen: we went a couple of times to our room for a short rest. Rooms are good Mercure quality: quiet, practical, but a bit dated. Staff is very friendly and helpful. We would certainly come back if we want to visit Rouen again.

Great overnight stay - wish we had longer

Customer review rating 4.3/5

J W. Families - 07/08/2019 AccorHotels review

We arrived later in the evening at the hotel but we were welcomed warmly and told that a light show was about to start at the cathedral. The location of the hotel is excellent with the cathedral just around the corner. We were so grateful for the reminder about the show as it was really not to be missed and we were only stopping one night. Our room was excellent and plenty of room for our family of four (we stayed in a suite). The breakfast was also good.

Expensive, but great location

Customer review rating 4.3/5

Will Families - 06/08/2019 AccorHotels review

Good hotel. 30 seconds walk from the cathedral, friendly staff, good breakfast and decent room with view over the streets. Secure parking and not as hard to find as other guests have mentioned

Dear William S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, cheffe de réception
Customer review rating 4.3/5

Anonymous Families - 06/08/2019 AccorHotels review

Great location & very friendly start. Better instructions re parking required!

Dear Rebecca R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, cheffe de réception

Nice location - causy hotel

Customer review rating 4.3/5

Anonymous Families - 05/08/2019 AccorHotels review

Hotel feels very homely - staff is helpful and friendly.

Dear Adrian N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie, cheffe de réception

Mr timothy B.

Customer review rating 4.3/5

Timothy B. Couples - 04/08/2019 AccorHotels review

Very nice hotel but 2 drawbacks . 1. I paid extra to have 2 dogs stay with us . We were not told BEFORE we arrived that the dogs were forbidden to go into the dining area . We fully respect the hotels decision on that regard but should have been told that the effect of having dogs is that a principal facility ( the restaurant ) would be unavailable to us unless we left the dogs unattended in our room . 2. I paid for the room on arrival at the hotel . Checkout was at 12.00 midday . We left the room in the morning to see the town returning at about 10.30 a.m to find our room had been cleaned and all our possessions taken by the cleaner! By chance the cleaner was in the corridor and so we were able to recover our possessions but this is entirely unsatisfactory . As our inward journey was delayed by this we did not have the time to formally complain at the time but this should not have happened and we should not have been inconvenienced in this way .

Dear Timothy B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mélanie cheffe de réception

Unsafe bathing/showering

Customer review rating 4.3/5

Anonymous Couples - 04/08/2019 AccorHotels review

Shower/bath unsafe. High tub walls to step over getting into and leaving the tub. Slippery tub bottom. No safety grab bars on the tub walls. Had to do with fewer showers.

Dear Rosemary P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mélanie cheffe de réception

Excellent location, service, breakfast and rooms

Customer review rating 4.3/5

Rob B. Families - 01/08/2019 AccorHotels review

We were very well looked after even before the stay with advice on where to park my oversized car. The receptionist was very attentative without being overbearing. The rooms were clean and well maintained. The breakfast was extremely well catered with many options. Superb location and very reasonable rates.

Great customer service

Customer review rating 4.3/5

Anonymous Solo - 29/07/2019 AccorHotels review

Everything was good about the trip, although the sofa seemed dated. The staff service was excellent.

Excellent position in the centre of town.

Customer review rating 4.3/5

Anonymous Business - 29/07/2019 AccorHotels review

The hotel staff were helpful, the rooms were adequate and the position of the hotel was ideal.

Parking nightmare

Customer review rating 4.3/5

Anonymous Couples - 29/07/2019 AccorHotels review

Directions in any downtown area are convoluted, but to finally arrive at the entrance to the street and not have the correct code was frustrating. What made is much, much worse is that when we utilized the call button on the security device, the phone was answered and then after a few words they hung up on us. My husband walked over to the hotel and I had to move the car to not block traffic. To make a short story, there was nowhere for me to wait for his return, and what he found out is that the code is changed every Sunday afternoon and they sent a second email with the new code, which must have arrived while we were traveling. Our international SIM cards were not working yet, so I couldn't access my email. Other than that, the staff was friendly and the location great for what we wanted once we arrived. Be aware that the parking garage is TINY compared to other countries we have visited. If there is not an available space you will have to back up a narrow curved driveway. It's best to go to this city without a car.

Friendly staff in perfect centre location

Customer review rating 4.3/5

Anonymous Families - 28/07/2019 AccorHotels review

I reserved by phone having special requests which were perfectly accommodated. The hotel is perfectly located for city tours.

Wonderful stay in Rouen

Customer review rating 4.3/5

Barry D. Couples - 27/07/2019 AccorHotels review

Hotel was in a perfect location. Comfortable rooms. Didn't eat at the hotel so can't comment on the food. We stayed during the hottest three days in history and the air conditioning couldn't really cope. We survived though. Would definitely stay here again

Dear Barry D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mélanie cheffe de réception
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