Hotel - Mercure Lyon Centre Château Perrache hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Centre Château Perrache hotel

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4.0/5 1,136 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

For business trips, family vacations or romantic weekends in Lyon, the hotel offers Suites, as well as Standard and Superior Rooms, in a unique setting which is both modern and elegant.

  • 120 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 33 family rooms
  • 4 connecting rooms
    • Emergency exit map
    • Radio in room
    • WiFi in your room
    • Manual temperature control
    • Automatic temperature control
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 3,507 reviews

Our guest reviews for Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,136 reviews
AccorHotels certified review
Karel Couples - 13/06/2018
« Nice hotel, well located but complete lack of empathy with staff »

We booked a room including breakfast for one night. Later on we decided to book an additional night. We were pretty convinced that for the second reservation we had also booked a room including breakfast. Because the price for the additional night was almost equal to our first booking we did not pay further attention to the specifics of our booking. We also communicated with the hotel before our arrival saying that we had made 2 separate bookings but that we assumed we would not have to change rooms during our stay. All was well during our stay but when we checked out we were surprised about the bill because breakfast was charged for the first day. When we questioned this we were told that the second booking we made was a ‘’flexible’’ booking which did not include breakfast. When we stated that it had been clearly our intention to definitely stay 2 nights at the hotel iow that we certainly would not have opted for a flexible rate - unless by mistake - and that consequently we thought it was not fair to charge for the breakfast, we were bluntly told that we had to blame ourselves and not the hotel. When we asked to talk with a manager, that lady stated the same and stressed that we had made the error ourself and consequently we should blame ourself and not the hotel. And that was the end of the story. We might indeed have made an error in the booking process but not on purpose and we had also communicated to the hotel that we were staying 2 nights. So we think a commercial gesture could have been done ie a cancellation of the extra cost for the breakfast. But as there was no empathy at all from the lady at the reception desk nor from her manager, we had to pay the extra costs which sort of ruined our whole experience of the hotel. So we are not sure we will opt for the same hotel brand in future as we would have expected a different attitude. Karel V.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karel V., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I'm very pleased that you had a great stay in our hotel. Regarding the room rate booked, I am sorry for the misunderstood. You have indeed make your first booking for the 10/06 at an unflexible rate included breakfast on the 02/05. On the 30/05, you make a new booking for the 11/06 at the flexible rate that does not include breakfast. As my front office manager you explained, we did not have the possibility to know that it was an error on our part. A lot of guest booked the flexible rate without breakfast to have the opportunity to cancel their booking until 6.00pm the day of their arrival and to choose to take breakfast on last minut. I'm very sorry that the explanation of the front office manager did not meet your expectations; please allow me to express my sincerest apologies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Black Couples - 13/06/2018
« Perfect location to start and finish a day in Lyon »

Charming flat exactly as described. The view was amazing. Enough parking slots available. Very close to the station which could also be used to shorten the way to the park area with a lot of very nice restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs S., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Aurelien Families - 13/06/2018
« Good stay »

Good stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Catherine Families - 11/06/2018
« Lovely large bright rooms »

Large Roos, high ceilings, clean and comfortable, excellent location for exploring Lyon

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs k., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Peter T. Business - 05/06/2018
« Very nice and helpful staff, but very small room »

Had a great stay, but Prestige Room very small (maybe 12m2) to the one I had in Lyon, bed smaller, coffee machine and fridge cramped in a corner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr T., Thank you for the great review of our hotel! However we are sorry that your room did not satified you. The surface of your privilege room is 20 m2. Please note that the hotel is a historical building so the surface of all the rooms can be sometimes different. We hope to welcome you again very soon, Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Jp Friends - 05/06/2018
« Very nice hotel »

+ Very nice hotel with good location. + The staff was very helpful + Walking distance to old town any many other places, like viewpoint. - A breakfast was rather expensive

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Concerning the breakfast, do not hesitate to take the Express & co formula at the bar which costs 9, 45 euros. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Pi… Couples - 04/06/2018
« Comfortable hotel with exterior in need of urgent action »

We liked the hotel and services. Room was fine. However, the exterior of the hotel requires urgent repair.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr V., Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We are sorry that you did not enjoy the exterior of the hotel, however we would like to make you know that the neighborhood will be renovated in the next few years. We hope to welcome you again very soon. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Mika B. Friends - 30/05/2018
« Vety polite and helpfull sraff and also the hotel’s localisation is super. »

We enjoyded very well with quite a big group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Marta PARDO BADIER General Manager

TripAdvisor review
Couples - 27/05/2018
« Ideal location for visiting Brasserie Georges »

Only a couple of hundred metres from the Brasserie Georges. Easy access to train and metro 50 metres away. Easy parking - surprisingly. Though difficult to get there even with a GPS. Good size room, but far too dark. Needs an upgrade. Breakfast good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hereandthere12362, It is a pleasure to receive your positive feedback! Thank you so much For the next time do not hesitate to call the reception if needed on the road. We hope to welcome you again soon, Marta Pardo Badier General Manager Mercure Lyon Centre Chateau Perrache

AccorHotels certified review
Lou L. Couples - 24/05/2018
« Good hotel for a weekend stay. »

Nice hotel, great rooms, lovely staff, close to city centre about 10 minutes walk away.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andre L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Menna Couples - 24/05/2018
« Comfortable »

A good sized room in a lovely building. Close to bars and restaurants but has some difficulty in getting to the actual hotel due to the road layout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regarding signposting, improvement sare in process, we hope that it will be settled for you next coming. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Sharon J. Friends - 23/05/2018
« Ms J. »

Our room and bed was comfortable, the amenities at the hotel were very good. We did not choose to have breakfast in the restaurant as we felt this was too expensive, however we enjoyed an express breakfast in the bar as an alternative. Out travel companions who were in a room next door had far superior extras compared to us, i.e. a portable speaker for iPhones, marshmallows, and a large bottle of sparkling water. Our other companions on a lower floor had no extras at all! We all paid the same price for the accommodste, so we’re a little mystified l! Overall, a pleasant experience. Regards Sharon J.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon J., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Indeed your friend nextdoor had the privilege to receive a Special Welcome by mistake. This kind of extra is usually for loyalty member, we are sorry for the treatment difference. Concerning the breakfast, do not hesitate to choose a bed and breakfast rate for your next coming, the price is usually cheaper. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Anonymous Families - 20/05/2018
« Nice and well located hôtel »

We appreciated the hotel. The family room was nice and despite been over the train station, the rooms were well isolated and silent. From the hotel we could easily reach out the Saine and enjoy the area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Maria del Mar G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

TripAdvisor review
esterlaushway Couples - 18/05/2018
« Service with a smile »

We arrived at 10 pm after a hellish 8-hour drive from Aix en Provence in unrelenting rain and traffic jams and were not in the best of moods. The warm welcome at Reception and the friendly room service saved the day. The room was quiet, the bed was large - the only possible quibble is that the bathroom only had a shower and a long soak in a tub would have been welcome. But other than that, we were very happy to have chosen this Mercure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear esterlaushway, Thank you for your feedback concerning your stay at the hotel Mercure Lyon Centre Chateau Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team, it is essential for us to satisfy you. We are happy that your stay was a success. We really hope to have the pleasure of welcome you again in our hotel for your next trip in Lyon, Best regards, Marta PARDO BADIER General Manager

AccorHotels certified review
Markus Couples - 11/05/2018
« Holiday in france »

Was nice, wife liked the old fashioned hotel more than me :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Markus R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Coelho M. Couples - 09/05/2018
« A good surprise »

Lovely hotel with an old touch. Staff very helfpull and amainsingly diversified (in age and in background origins) Superbe breakfast Only negative remark is the strange noise produced when clients use hot water

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elcio M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Christopher P. Couples - 07/05/2018
« Good room, good value »

It was excellent. Easy parking and check-in. Nice staff. Big room. Very quiet. Great bed. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Jm Business - 29/04/2018
« Very nice Art Deco hotel »

Very nice hotel Kind staff Very nice room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanmarc V., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
Saara Business - 26/04/2018

Stayed only for one night during business trip. Everything worked out very fine and smoothly: the check in in the reception, the breakfast and the check out. Room was very good (with two big windows and small balconies!) and silent and the airconditioning worked well. Well connected via metroline A.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Saara S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

AccorHotels certified review
David B. Couples - 25/04/2018
« Very Good value, location, room, breakfast and bar all very good. We did not dine in the hotel during stay. »

We enjoyed everthing except with the weather becoming suddenly hotter it would have been nice to have lighter duvet. We should have asked I guess. We have stayed at Mercure Hotels before and cannot remember if we are members or not. Please clarify. Are there benefits?

Our hotel has responded to the review
Our hotel has responded to the review

Dear David Morris B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

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