Mercure Lyon Centre Château Perrache hotel 4 stars

TripAdvisor rating 4.0/5 1,316 reviews
Mercure Lyon Centre Château Perrache hotel
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Hotel extras

  • At the center of Lyons' Presqu'île, close to public transport, the TGV station, metro, tram

  • Family Rooms

  • 8611 sq. ft. (800 m²) of space for your events, meetings and seminars

  • 24-hour fitness room

  • Le 12.2 Restaurant Bar Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 14 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud
Esplanade de la gare
69002
lyon
france

Tel: +33472771500

Fax: (+33)4/78370656

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAIN TERMINAL BUS STATION :   PERRACHE

  • LYON PERRACHE :   A PERRACHE

  • T1 :   T1 PERRACHE

  • T2 :   T2 PERRACHE

  • By plane

    LYON ST EXUPERY At 28km / 17.4 miles

  • By car

    SORTIE LYON-CENTRE-GERLAND At 4km / 2.5 miles

  • By car

    SORTIE PERRACHE-CHARLEMAGNE At 1km / 0 miles

  • By train

    LYON PART DIEU At 15km / 9.38 miles

  • By train

    LYON PERRACHE At 0.1km / 0.06 miles

GPS :45.749492, 4.824919

Our accommodations

For business trips, family vacations or romantic weekends in Lyon, the hotel offers Suites, as well as Standard and Superior Rooms, in a unique setting which is both modern and elegant.

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Nespresso machine
  • Bathroom products

Privilege Room with 1 double bed and 1 single bed

  • Max. number of persons: 3
  • Area: From 25
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic Room with 1 single bed

  • Max. number of persons: 1
  • Area: From 12
  • Wireless internet in your room
  • Satellite/cable colour TV

Suite with 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine
  • Bathroom products

Our restaurants and bars

BAR LOUNGE LE 12.2

Type of cuisine: Bistronomy

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal a menu ranging from malts to bourbons.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

12.2 BAR LOUNGE

Photo non contractuelle / Strictly non binding

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal an exclusive menu ranging from malts to bourbons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 240

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

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AccorHotels Rating 4.3/5

4,981 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,316 reviews

Perfect location, good room and facilities

Customer review rating 4.3/5

Chris Couples - 13/08/2019 AccorHotels review

For our brief stay in Lyon, this gave us the perfect spot to begin exploring the city, with great access to the main street, the old town, and also the station. The room was clean and practical, and I was surprised to find a fairly well equipped fitness room as a bonus. I will be staying here again when I return to Lyon

Dear CHRISTOPHER G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER Directrice

Very nice stay on our way to our final destination

Customer review rating 4.3/5

Philippe Families - 12/08/2019 AccorHotels review

Very nice, and friendly, the room was great an so was the food!

Dear PHILIPPE K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager
Customer review rating 4.3/5

C. E. Friends - 05/08/2019 AccorHotels review

We were there during a heat wave so the A/C was barely coling the room. Due to security the electric plug in bathroom is only for shavers suggest that a note be included in brochure with all services avail at hotel and a label put nexy to plug. Restaurant decor austere, needs life. Brf varied and good'nice room.

Dear Christiane E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Satisfied

Customer review rating 4.3/5

Angeline Y. Couples - 05/08/2019 AccorHotels review

Overall we have a good stay, staff was friendly, room was clean, location is great! Only one downside, when we arrived the first day the soap dispenser was empty, we called housekeeping - no answer. We called again on the second day, the housekeeping answered but it took the almost one hour to bring the soap. Other than that we have a pleasant stay.

Dear Angeline Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Parfait

Customer review rating 4.3/5

Anonymous Business - 04/08/2019 AccorHotels review

Excellente

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Château Perrache. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire,Monsieur, en l’expression de nos sentiments les meilleurs Marta PARDO BADIER Directrice
Customer review rating 4.3/5

Seamus Families - 04/08/2019 AccorHotels review

As a family we loved the hotel. A huge room (Privelege) with separate bedroom for the kids was a winner for both them and parents. The breakfast selection was superb, and the whole hotel just extremely clean and tidy. A really comfortable and enjoyable stay

Dear Sean R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Great stay

Customer review rating 4.3/5

Simon H. Business - 29/07/2019 AccorHotels review

I had a great stay in a wonderful city at this fine hotel. Very charming building and decor with convenient parking on site and close to the old town and train station. Would definitely stay again.

Dear Simon H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Good experience

Customer review rating 4.3/5

Alberto R. Couples - 23/07/2019 AccorHotels review

Great staff, high quality of room, complete continental breakfast

Dear Guest We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Tired Hotel

Customer review rating 4.3/5

Joel G. Couples - 21/07/2019 AccorHotels review

This property is in need of a makeup. It has a front door on level -1 and a back door to the railway station on level 0. The lobby while having some exquisite art nouveau is a train wreck seemingly decorated by high school students. Rooms are also tired and in need of a revamping . Breakfast is adequate. Staff not always helpful. For example when I requested a taxi, I was told that I could get one in the railway station. Basically non descript hotel and very unmemorable. So sorry we stayed there.

Dear joel g., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager
Customer review rating 4.3/5

Joe Families - 21/07/2019 AccorHotels review

conveniently located, parking, large comfortable room, beautiful building

Dear Phourasamy H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Ms Karen a.

Customer review rating 4.3/5

Karen A. Business - 20/07/2019 AccorHotels review

The place was somewhat simple. Room very basic. But love the breakfast as it is very homely Good it is next train station But not near any shopping amenities

Dear Geoklan a., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Over expectation

Customer review rating 4.3/5

Benedicte R. Families - 20/07/2019 AccorHotels review

Good but smoke smell In the room

Dear Benedicte R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Excellent

Customer review rating 4.3/5

Anonymous Families - 19/07/2019 AccorHotels review

Excellent

Monsieur C., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Lyon Centre Château Perrache. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs Marta PARDO BADIER General Manager

Fabulous

Customer review rating 4.3/5

Noel S. Couples - 18/07/2019 AccorHotels review

We picked this hotel because it was in the centre of Lyon.When we entered reception we were wowed by the decor and the standard of the wood carvings and art nouveau paintings. The reception staff could not have been more helpful. Our room was on the first floor and parking very convenient. Our bedroom was superb. A large room with all facilities including a fridge etc. The bathroom was fairly big and had plenty of room. The room was very clean and comfortable and the air conditioning was great. We decided to dine in our first night and we were not disappointed. It had a beautifully decorated bar which was well stocked. Although the menu choice could have been wider our choices did not disappoint and the meal was very flavoursome. After a good nights sleep we went down for breakfast.............. I have stayed in quite a number of hotels throughout France but I must say this is the best breakfast we have ever been served. The decor in the breakfast room added to the pleasure.Everything you could possibly want. Scrumptious. We were sorry to leave but hope to return some day. Thank you to all the staff for a superb stay.

Dear Noel s., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Low quality hotel

Customer review rating 4.3/5

Sean Families - 15/07/2019 AccorHotels review

The AC didn't work properly in either of the 2 rooms my family and I stayed in. It just blew out room temperature air. No proper from service after hours( A club sandwich was the only available option). The rooms were weird. The sink was not with the toilet - it was on the other side of the room. Walls were badly plastered and painted - not done by a professional. No entrance to the parking from the hotel. You had to go outside to the street and ring a bell to get access.

Dear Sean G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Inadquate planning by hotel management

Customer review rating 4.3/5

Al Business - 12/07/2019 AccorHotels review

I stayed during a busy period for the hotel. The room was comfortable and the staff were both friendly and helpful. However, there was clear evidence that the hotel had planned poorly for demand in terms of food. On one night I attempted to order food in the bar, and was informed that the bar was too busy. I then attempted to order room service. The room service was too busy to take an order initially, but called back after 30 minutes as promised. The food arrived after a further 25 minutes. The staff were polite, friendly and apologetic and the food was fine once it arrived. The following night I had arrived back at the hotel late and attempted to order room service from the limited out of hours menu. Unfortunately I was told there was no food available at all. Again, the staff member was friendly and polite. Both these episodes showed poor planning by hotel management, although staff did their best to help.

Dear Alistair Dr L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Disappointed

Customer review rating 4.3/5

Nil Families - 11/07/2019 AccorHotels review

Our stay was not as comfortable as we would have expected with a ACCOR hotel. Air conditioning did not work in the room which required us to sleep with windows open to keep the room at a tolerable temperature- it was cooler outside than inside the majority of the time. Staff were not as helpful as would have been expected and we were told breakfast was not included (as a platinum member) but on checkout they asked if we had had our breakfast? Not the same standard of service that is delivered by Mercure in Australia. Room was great size and clean, free minibar and the daily replenishments was greatly appreciated

Dear Alison B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Wonderful staff but tired hotel

Customer review rating 4.3/5

Michael M. Couples - 11/07/2019 AccorHotels review

Shower dribbled had no power Sink plug did not function,water would not drain away No USB charger The staff were wonderful

Dear Michael M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Not very satisfied for the amount rendered

Customer review rating 4.3/5

Joseph D. Couples - 11/07/2019 AccorHotels review

Hotel nice, bar nice, room dirty, no amenities, air conditioner not working, bed very uncomfortable, Location fine, staff nice.

Dear joseph d., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Great room and service.

Customer review rating 4.3/5

Les M. Couples - 08/07/2019 AccorHotels review

Welconed warmly. Was aided with printingtickets. Only small problems--turned away from mostly empty bar because "it was booked"? And AC was a little weak.

Dear Leslie M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager
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