Mercure Lyon Centre Château Perrache hotel 4 stars

TripAdvisor rating 4.0/5 1,288 reviews
Mercure Lyon Centre Château Perrache hotel
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Hotel extras

  • At the center of Lyons' Presqu'île, close to public transport, the TGV station, metro, tram

  • Family Rooms

  • 8611 sq. ft. (800 m²) of space for your events, meetings and seminars

  • 24-hour fitness room

  • Le 12.2 Restaurant Bar Lounge

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Babysitting on request
Business services
  • 14 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud
Esplanade de la gare
69002
lyon
france

Tel: +33472771500

Fax: (+33)4/78370656

Contact email

Check-in from 14h00

Check out up to 12h00

  • MAIN TERMINAL BUS STATION :   PERRACHE

  • LYON PERRACHE :   A PERRACHE

  • T1 :   T1 PERRACHE

  • T2 :   T2 PERRACHE

  • By plane

    LYON ST EXUPERY At 28km / 17.4 miles

  • By car

    SORTIE LYON-CENTRE-GERLAND At 4km / 2.5 miles

  • By car

    SORTIE PERRACHE-CHARLEMAGNE At 1km / 0 miles

  • By train

    LYON PART DIEU At 15km / 9.38 miles

  • By train

    LYON PERRACHE At 0.1km / 0.06 miles

GPS :45.749492, 4.824919

Currently, close to our hotel

Collections of the Museum of Textiles in Lyon, visit

From 01/01/2010 to 31/12/2019

At 650 m

Tour of the Musée Gallo-Romain de Fourvière in Lyon

From 01/01/2010 to 31/12/2019

At 1.3 km

The Fourvière Basilica, Lyon, unusual tour of the roof

From 01/06/2019 to 30/11/2019

At 1.4 km

Tour of the Musée de l'Imprimerie in Lyon

From 01/01/2010 to 31/12/2019

At 1.8 km

Himalayan festivals, the last Kalasha, exhibition

From 23/10/2018 to 01/12/2019

At 1.8 km

Le Café des Fédérations, tasting

From 01/01/2019 to 31/12/2019

At 2 km

Museum of Fine Arts in Lyon, visit

From 01/01/2010 to 31/12/2019

At 2.1 km

Parc de la Tête d'Or in Lyon, walk

From 01/01/2019 to 31/12/2019

At 4.4 km

Tour of the Musée d'Art Contemporain in Lyon

From 30/09/2019 to 31/12/2019

At 4.4 km

Auto Rencard, exhibition of old and exceptional vehicles

From 01/01/2019 to 31/12/2019

At 10 km

Our restaurants and bars

BAR LOUNGE LE 12.2

Type of cuisine: Bistronomy

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal a menu ranging from malts to bourbons.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

12.2 BAR LOUNGE

Photo non contractuelle / Strictly non binding

Whether meeting for business or eating with friends, you are sure to fall for our chef's selection of tasting and sharing plates. For whiskey lovers, our bartender is happy to reveal an exclusive menu ranging from malts to bourbons.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 240 m²

  • Maximum capacity: 160 people

  • Maximum banquet capacity: 90 people

Find out more

Our guest reviews for
Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

4,778 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,288 reviews

Worst than expected

Customer review rating 4.3/5

A Business - 17/06/2019 AccorHotels certified review

Beds not very confortable, bathroom sink not functional, need to be renewed

Dear Ane L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Great family stay!

Customer review rating 4.3/5

Jonathan W. Families - 11/06/2019 AccorHotels certified review

We purely love everything with this hotel and we will come back soon. Starting with the best breakfast evere and the hospitality throughout the day. Amazing!

Dear Jonathan W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Nice but not great

Customer review rating 4.3/5

Sydney Business - 10/06/2019 AccorHotels certified review

This was a nice hotel, but nothing spectacular. I do not speak French and found it very hard to communicate with some of the front desk personnel. The bar staff was amazing and always very nice, I enjoyed being there as they treated me very well even though I did not speak French. The beds were extremely hard, I would compare them to sleeping on the floor. The room was spacious with huge windows overlooking the train station and that was very nice. The shower, while nice, was not practical. It splashed water all over the floor and so I ended up using the handheld each time to prevent this.

Dear Sydney J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Excellent location

Customer review rating 4.3/5

Mark Friends - 08/06/2019 AccorHotels certified review

Very friendly and courteous staff. Great location to all parts

Dear Mark S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Very disappointed, couldn’t recommend

Customer review rating 4.3/5

David R. Couples - 07/06/2019 AccorHotels certified review

Particularly bad. No air conditioning. Lift broke, tired rooms and no amenities. No snack with a drink at the bar when others were provided with one.

Dear David R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

nice stay at Mercure Lyon Chateau Perrache

Customer review rating 4.3/5

Anonymous Business - 05/06/2019 AccorHotels certified review

comfortable Hotel, nice rooms bar and resteraurant and good breakfast

Dear Lodewijk Mr S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Uncomfortable nights sleep without air conditioner. No hot water for a number of hours and the bed was it to my taste - very hard.

Customer review rating 4.3/5

Paula Couples - 01/06/2019 AccorHotels certified review

The staff were very friendly and helpful & removed my breakfast charge when hearing about our bad night & bites from having to have the window open.

Dear Paula M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER Directrice / General Manager

very good experience overall

Customer review rating 4.3/5

M. Couples - 31/05/2019 AccorHotels certified review

everything 100% fine, except the surprise that breakfast was not included for seniors as usual as I had not used the flexible rate. Nobody told us that at reservation time. Fortunately they offer us the breakfast this time as they realised this was coming uo as a very bad surprise. Why did your guys not communicate openly and clearly about this. This was clearly a mistake on Accor side, in my vie.

Dear Rahier M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Not good

Customer review rating 4.3/5

Duncan S. Friends - 30/05/2019 AccorHotels certified review

No AC, temporal hot water, lift system out of action for part of stay. Front of house very nice but this is one tired hotel. When I called to say that I had no hot water I was told that it was an old building. I think that some sort of compensation should be offered as I had to sleep with the window open and had huge amount of noise from building work/ train station and car traffic not to mention the cold shower.

Dear Duncan S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Geat hotel, but out of the way location

Customer review rating 4.3/5

Brian Solo - 24/05/2019 AccorHotels certified review

Well organized, the staff was kind, and the rooms nice.

Dear Brian B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Overnight stay.

TripAdvisor rating 4.0/5

The_Aged_Traveller Couples - 21/05/2019 TripAdvisor review

We really enjoyed our overnight stay. The staff were all very helpful and friendly. Our room in this lovely old building was spacious and comfortable. We ate in the restaurant and found the food to be of a very good standard but a limited choice. Breakfast was very good in a lovely old dining room. Parking was a bit challenging in the garage but it was right next to the hotel.

Dear Guest Dear Guest Thank you very much for this nice comment. We are really glad to notice that you enjoyed your stay with us and that our staff made your stay even more comfortable! It was a real pleasure to welcome you and we hope to see you again in Lyon very soon. Best regards, Marta PARDO-BADIER General Manager
Customer review rating 4.3/5

Anonymous Families - 14/05/2019 AccorHotels certified review

Overall great experience

Dear Michaud J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Wonderful thank you

Customer review rating 4.3/5

Denis Friends - 13/05/2019 AccorHotels certified review

It was a very relaxing and enjoyable stay.

Dear Denis G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Good. Location

Customer review rating 4.3/5

Tom Friends - 13/05/2019 AccorHotels certified review

Our room had a handicap shower that made a big mess every time it was used.

Dear tom w., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Overnight stay

Customer review rating 4.3/5

Wiste Couples - 12/05/2019 AccorHotels certified review

We enjoyed our stay at this hotel. Our upgraded room was spacious with a very nice bathroom. We ate in the hotel restaurant where the food was very good as was the breakfast next morning. The staff were helpful throughout our short stay.

Dear William S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Comfortable & enjoyable.

Customer review rating 4.3/5

Daliance Couples - 08/05/2019 AccorHotels certified review

Everything was excellent. Room, staff & service. Breakfast was a little noisy and the layout seemed to encourage people to walk around the breakfast room continuously. Fitness room was well equipped except the bicycle was broken & I couldn’t turn on the running machines.

Dear Darren W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Great stop over on our Train tour of France

Customer review rating 4.3/5

Bob A. A. Couples - 04/05/2019 AccorHotels certified review

We could not have hoped for more. The hotel was located just outside the track level of the Gare de Perrache in Lyon. Besides the location, we enjoyed the architecture ( circus 1903), the grandeur of the lobby and dining rooms, and the service provided by the desk and restaurant staff. The room was clean, comfortable and just quirky enough to make us chuckle as we enjoyed our surroundings. From its location at the train station, we had access to all of Lyon via ample public transportation venues. Great location, convenience and comfort. We will be back

Dear Robert H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

convenient

Customer review rating 4.3/5

Anonymous Friends - 29/04/2019 AccorHotels certified review

- hotel is beautiful and convenient - handicapped access is not indicated properly - people working are nice and polite - vaccum cleaning hours are strange and noisy

Dear Julie D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Correct Hotel in a beautiful building

Customer review rating 4.3/5

Werner Couples - 24/04/2019 AccorHotels certified review

Pleasant stay, decent room and nice hard bed, also breakfast was correct.

Dear Werner A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Too expensive for what you get!

Customer review rating 4.3/5

Nelson B. Couples - 21/04/2019 AccorHotels certified review

Quite disappointing, considering it is a Mercure 4 star hotel I was expecting more...stayed in many others before and I should say this was the worst regarding price/quality. The building is nice looking, the location is good, the lobby is so-so and the breakfast is also good. Apart from that everything is old and not really comfy. I stayed in a standard double room with very old furniture, noisy, bathroom also very old and not so clean...everything needs a full refurbishment. Personnel was nice and helpful as expected.

Dear Nelson B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager
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