Hotel - Mercure Lyon Centre Château Perrache hotel
Mercure Hotel Mercure Hotel

Mercure Lyon Centre Château Perrache hotel

4.0/5 1,223 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Copy/print service available
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Hotel location

Our rooms

For business trips, family vacations or romantic weekends in Lyon, the hotel offers Suites, as well as Standard and Superior Rooms, in a unique setting which is both modern and elegant.

  • 120 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 33 family rooms
    • Emergency exit map
    • Radio in room
    • WIFI in your room
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Toilets
    • Hair dryer at reception
    • Make-up/magnifying mirror
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 4,309 reviews

Our guest reviews for Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating 1,223 reviews
Davidd Couples - 09/02/2019 AccorHotels certified review
« Good location for this hotel »

Quiet Hotel with nice breakfast and near teh OLD lyon Stff very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear David D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Linda T. Business - 08/02/2019 AccorHotels certified review
« Great stay at warm and beautiful Chateau Perrache »

I was very pleased to discover Mercure Hôtel Chateau Perrache. The interior is beautiful, calm, cosy and elegant at the same time. The staff was helpful and very professional. Breakfast was great, and had some local touch. If I could give one advise it's to offer a more qulaitative espresso! We were welcome to sit and work at the bar, in the lobby and at the restaurant outside of meal times. During our stay the hotel hosted the team from a European film festival around movies with handicapped people. We were happy to learn that Mercure sponsored them by providing rooms for the people working for the festival, as many do so on a volunteer basis. A great heart-warming initiative!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Jennie R. Couples - 01/02/2019 AccorHotels certified review
« Not up to the standard we expect from Accor »

Our reception experience was disappointing, I am disabled and we could have been offered help to find the lifts, one of which was out of action, help with luggage, it was late and I was tired. I am a Silver member but no welcome drink was offered. My husband did go down and ask about this and was offered one as I was too tired to go down. The room was clean. it looked as if we could have made a hot drink but there was no kettle. The bed was comfortable and the bathroom ok. I had a shower in the morning but their was water everywhere, no shower mat. I could have slipped. Breakfast good, check out not usual standard, ordered a taxi, again no help offered.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jennie R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Moja Business - 30/01/2019 AccorHotels certified review
« Very good »

I like my room and the breakfast is quite good, too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Moja R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Geoffroy G. Families - 29/01/2019 AccorHotels certified review
« Nice location but noisy and smelly. »

The parking was a bug plus for us, persons at the reception were cold and quite lasy. The room was on the last floor, there was a hole in the frame of the window therefore it was noisy, the room was clean, but there was a humidity smell in the room. The mattress was really hard. Low chance for us to come back to this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear geoffroy g., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Mr Business - 28/01/2019 AccorHotels certified review
« convenient location in Lyon centre, but careful as some rooms are 1 star standard »

As i arrived on the first night i was put on a room on the 4th floor that was not renovated. Experience was terrible on everything except for the bed. The door frames were worn down, the soap bottle in the shower was taken out and was on the sink (there was no other soap in the sink), the door lock was totally unsafe meaning i could feel the door could be easily opened from the outside. I slept so badly that i asked the reception to change the room. I was given a room on the 5th floor as it was in line with the hotel expectations then

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mario R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Malcolm Couples - 26/01/2019 AccorHotels certified review
« Comfortable well located hotel »

Well located charming hotel Friendly helpful staff. Well equipped rooms. Lovely view. Great breakfast and pleasant restaurant and bar. Near Metro and railway station.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hay M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Anonymous Business - 25/01/2019 AccorHotels certified review
« It was a lovely hotel but I had a cold night sleep the first night due to balcony door left open on arrival »

I arrived at the hotel after midnight, very tired so wanted to go straight to bed. I arrived in my room with the balcony doors open so my room was freezing and I didn't sleep well because of the cold. Im not sure why the balcony doors were left open but it was not the best first impression of the room. Breakfast was fine, I am gluten free so I had to ask for gluten free bread as there was none out but the waiter bought me a plate of GF bread and cakes which were lovely. The hotel staff were friendly and helpful. I slept better the 2nd night as I managed to turn up the heating in the room. Overall the hotel was nice, it was just a shame about the first night sleep!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Naomi E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Thomas Business - 25/01/2019 AccorHotels certified review
« It was nice and comfortable »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thomas Patrick M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Ahmadreza Families - 13/01/2019 AccorHotels certified review
« Very clean and friendly staff »

We had an enjoyable stay and the rooms were clean and spacious that was important specially with 2 kids. Staff were very friendly and helpful. The only uncomfortable part was the parking being under construction so I had to park in the terminal next door that was a bit hectic to walk into crowed terminal with the kids.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ahmadreza B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Fergus Couples - 10/01/2019 AccorHotels certified review
« Excellent Stay »

The stay was a very pleasant experience .. the staff in the hotel were all very professional, easily approachable and very helpful. The room although small was comfortable but the lack of a wardrobe or space for storing clothing was a bit of a pain. the location of the hotel is excellent being a short walk from the major areas of the city. Overall a very enjoyable visit thank you

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fergus M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Stephen D. H. Friends - 09/01/2019 AccorHotels certified review
« visit to Lyon 29/12 to 1/1 inclusive »

Beautiful hotel with excellent staff on reception and in dining room /bar . room comfortable but had to ask for more hangers first evening .Next day only left with one bath towel and on 1st Jan champagne glasses not collected from room . Night before i offered to bring them back to bar but was told that they would be collected by room service .Finally tea and milk were not replenished after first night and had to get tea bags fro dining room at Breakfast .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen Dix H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

jackholmes181 Couples - 09/01/2019 TripAdvisor review
« Mercure Lyon Centre Chateau Perrache »

Mercure Lyon Centre Chateau Perrache is comfortable and convenient to the Gare Perrache. Breakfast is excellant and the service is right on. Our three night stay gave us a good chance to see and experience Vieux Lyon and the neighbor hoods on the peninsula.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO-BADIER General Manager

Jack Couples - 08/01/2019 AccorHotels certified review
« Hôtel Mercure Lyon Centre Château Perrache »

We were very satisfied and had a pleasing stay at the Hôtel Mercure Lyon Centre Château Perrache. Our room was large and comfortable. Being located where it is, the view was of the train station surrounds; better viewed at night with the city lights in the background. Super breakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear John H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Anthony Families - 08/01/2019 AccorHotels certified review
« nice hotel but poor customer service. »

i was staying with my teenage son. we arrived late on a saturday night and were looking to get something to eat. nothing on the hotel menu suited my fussy teenage son so we asked if there was anywhere nearby that delivered or we could get something.we were told that we would not be allowed to get any food delivered and that our only option was to eat in the restaurant or use room service. Very unhelpful and unlike most other hotels we have stayed in.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Roger K. Couples - 06/01/2019 AccorHotels certified review
« A PLEASANT EXPERIENCE IN A VERY COMFORTABLE HOTEL »

We had a marvelous time. First we were upgraded to a prestige room - which had loads of space and extremely comfortable. Then we had a wonderful 'French' lunch - cold collation. Then a great walk up the mall to look at many different shops. A lovely dinner at the hotel - bream with one of the best chardonnays we have drunk. And to top it off - just a short walk to the train station for our next adventure into Spain.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Leanne Families - 02/01/2019 AccorHotels certified review
« Noisy rooms »

Hotel was great, staff good, rooms lovely, breakfast fabulous, location great - but I didn't get much sleep. Every step that the room upstairs took echoed through our room and unfortunately they didn't go to bed until nearly 2am.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leanne K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO BADIER General Manager

Nathalie Business - 19/12/2018 AccorHotels certified review
« Cosy atmosphere »

Short business stay. Quiet and restful place close to the practical commuting railway station area.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nathalie S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Sg Couples - 11/12/2018 AccorHotels certified review
« Very efficient and welcoming staff »

Very good - the reception staff took the time to explain everything to us about the Fete des Lumieres and as a result we spent a brilliant weekend. Hotel was spacious and clean, services were fine, position is also very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear steve G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

Peter J. Couples - 09/12/2018 AccorHotels certified review
« Exceeded my expectations »

Wonderfully friendly staff and an extremely enjoyable stay in most relaxed surroundings

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Lyon Centre Château Perrache. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Marta PARDO BADIER General Manager

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