Hotel - Mercure Lyon Centre Château Perrache hotel
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Mercure Hotel

Mercure Lyon Centre Château Perrache hotel

12 cours de Verdun Rambaud  Esplanade de la gare 
69002  LYON
FRANCE

982 reviews
TripAdvisor Rating Based on 982 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pet allowed 10  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility rooms
  • Pet allowed 10  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 14 meeting room(s)
  • Self service business centre
See all services

Hotel location

Our rooms

For business trips, family vacations or romantic weekends in Lyon, the hotel offers Suites, as well as Standard and Superior Rooms, in a unique setting which is both modern and elegant.

  • 120 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 33 family rooms
    • Emergency exit map
    • Radio in room
    • Manual temperature control
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 2,582 reviews

Our guest reviews for Mercure Lyon Centre Château Perrache hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 982 reviews
AccorHotels certified review
Tatyana Couples - 20/09/2017
« Very nice hotel »

Excellent service

AccorHotels certified review
Scott D. T. Couples - 19/09/2017
« Not Welcome? »

I say not welcome because I can't think it was anything else. I made my reservations in April 2017 and had correspondence with the hotel in August to double check that reservations were secure. When I arrived at about 4 my reservation was not ready. We were told that people didn't check out until late and they were still cleaning them. The hotel secured my luggage and we went touring Lyon. We have to say by the way the front desk was acting we were suspicious something was wrong. I guess we were right. When we arrived back after a long day of travel and touring we were given a handicap room. That is not suitable for people who do not need one and for people you were expecting since April. Taking a shower even trying to be carrful made almost the whole bathroom wet because there is no tub in a handicap room. So we dealt with it. We also felt the bed was as hard as a board. We have toured all over Europe and have discovered that beds are firmer but this one at Mercure was not satisfactory at all. The breakfast was wonderful and the hotel was beautiful. But for someone who you were expecting since April was not welcome and the scurrying around to find me a room at check in was not what we were expecting.

AccorHotels certified review
Gw Business - 17/09/2017
« Good location, spacious room »

I was very happy with my choice of Mercure Hotel in Lyon. Despite of location nearby the railway station, the room was very quiet and I could sleep like a baby. I had also a very good wifi connection. I would recommend the hotel for a business and /or leisure stay.

AccorHotels certified review
Pekka Couples - 12/09/2017
« A very nice stay in Your hotel »

Quiet room, excellent breakfast, nice interior, very clean room, helpful staff! One minus: bathroom door should mount again, can`t shut it.

TripAdvisor review
Business - 10/09/2017
« Not a four star rated hotel »

Shower old fashioned; no bath tub; linen had spots, room service not available each day, carpets outdated. Hotel receptionists extremely friendly. Hotel computer for use had no printer. Bartender was often in disappearance.. Overall cleanliness in hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Lyon Centre Château Perrache. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I noticed your remark about the bathroom i you found old fashionned and the carpets outdated. I have to inform you that this room was completely renovated in 2015 in a spirit of great comfort combining elegance and modernity. I am sorry that this renovation does not suit you. This hotel is listed as an historic art nouveau building and the renovations were made in keeping with its history. I am sorry that you are not sensitive to the art and the history that emerges from it. Concerning the room service, it is available 24h/24. During your stay a large number of room service were served to our clients soI do not understand your comment. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Marta PARDO-BADIER General Manager

AccorHotels certified review
Rosemarie L. Couples - 07/09/2017
« Predictable Satisfaction »

Although the room was small, it was fairly comfortable. However, it would have been nice to adjust our air conditioner.

AccorHotels certified review
Ingrid Business - 06/09/2017
« Nice and friendly classical style hotel »

Friendly staff. . Nice classical architecture.Good breakfast

AccorHotels certified review
Anonymous Friends - 06/09/2017
« Not to the standard I was expecting »

Room was clean and functional, however very basic for a 4*. I was execting someting much larger and better. the windows in my room were crumbling and dilapidated and overlooking the station. The rest of the hotel look old and dated and not positioned in the town as expected or portrayed on the website.... To get to town you have to walk through the rail way station etc which did not feel comfortable.

AccorHotels certified review
Anonymous Business - 04/09/2017
« Breakfast was a major deseappointment and a little slow reception services. »

Ok

AccorHotels certified review
Barbara G. Business - 02/09/2017
« Mrs »

The only shortcoming was that the breakfast coffee was not hot enough and my steak at dinner was not great. Otherwise I would totally recommend your hotel.

AccorHotels certified review
Michael Couples - 29/08/2017
« Exceptionally good and very customer focused. »

Exceptionally good and very customer focused. Couldn't fault either of the stays. Well done. All staff were engaging and very helpful.

AccorHotels certified review
D J. H. Families - 29/08/2017
« Good »

Enjoyable and comfortable.

AccorHotels certified review
William N. Business - 29/08/2017
« Friendly, clean and extremely helpful staff »

This was my first time traveling to France. I was pleased with the entire experience.

AccorHotels certified review
Sue Families - 28/08/2017
« Great place »

Lovely hotel close to everything.

AccorHotels certified review
Zach F. Friends - 28/08/2017
« Room was nice and big, air conditioning was quite low powered. »

The staff were a delight! Very nice and accommodating. The room itself was clean, and large. The bed was quite comfortable. To improve: - The air conditioning barely kept the room cold. - The bathroom door could not be opened or closed without making a very loud noise, waking up everyone in the room - The shower was very slippery, almost slipped and hurt myself!

AccorHotels certified review
Ahmed E. Families - 26/08/2017
« Great hotel »

The staff is very helpful and professional. The building is great and the family room was superb,; nicely decorated, well equipped, very spacious (we are a family of four with two teenage kids), the beds are very comfortable. Good location, 2 minutes walk to Perrache station.

AccorHotels certified review
Joe H. Couples - 23/08/2017

Very friendly and helpful staff. Simply outstanding experience.

AccorHotels certified review
Natalie Couples - 21/08/2017
« Great »

Pleasant helpful staff and environment

AccorHotels certified review
Ruben P. S. Families - 19/08/2017
« Great room and great service »

We spent only one night. The room was excellent. Our kids enjoy the hotel. They have a playground area in the terrace. The breakfast is good, with a large variety of food.

AccorHotels certified review
Dani Families - 18/08/2017
« Fantastic »

I've already sent a review to trip advisor - it was great. Service was wonderful - all the staff a real pleasure. Room was beautiful, breakfast was delicious

Our most recent 20 reviews
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