Hotel - Le Grand Hôtel Cabourg - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Le Grand Hôtel Cabourg - MGallery by Sofitel

4.5/5 1,711 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 285.00 EUR Non member rate
From 285.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 16h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying, Nearby)
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 20  EUR
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioning
  • Languages spoken at the hotel
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Well-being
    • Hammam (Paying)
    • Massage (Paying)
    • Sauna
  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf practice facilities (Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)

Catering

  • Breakfast
  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 HOURS
    • Opening hours : Week-end 24 HOURS

Business services

  • 4 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

The renovated, modern and spacious rooms offer magnificent sea views on one side, and views of the floral gardens and Cabourg architecture on the other.

  • 71 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 25 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Turn down service
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Radio in room
    • Work desk in all rooms
    • WiFi in your room
    • Satellite/cable colour TV
    • Baby bed
    • Fax machine
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

d
4.6/5 AccorHotels Rating 6,105 reviews

Our guest reviews for Le Grand Hôtel Cabourg - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 1,711 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Louis Families - 10/07/2018 AccorHotels certified review
« A palace in Normandy »

We only spent 1 night there but really enjoyed the suite / the service and the food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister, We very much appreciate your comments regarding your stay at the Grand Hôtel de Cabourg - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe Marjoux Responsable Relation Clientèle

Anthony Couples - 09/07/2018 AccorHotels certified review
« Overpriced and living in the past »

This was a short break for my wife and me. We arrived early due to the ferry timetable from Portsmouth . We checked in and were advised that the room would not be available until 2pm when we would be called. No offer of a cup of coffee or other hospitality was made. In the event the room was not ready until 3pm though we had to go to reception to discover this and no call was received. The room was spacious and nicely decorated with a view over the beautiful Casino Gardens. Storage space for clothes etc was in one small wardrobe. Despite the hotel knowing we were booked in for 6 nights no additional storage space had been provided until we asked for more when a chest of drawers was brought in. The switches for the lights in the room were not accessible without having to get out of bed. The door to the Promenade was shut for 3 of our 6 days for refurbishment of the steps meaning that all guests had to walk around the side street to reach the beach. This work should have been planned for the low season.. The hotel claims to have a private beach but this is simply a strip of sand roped off where loungers and tents can be rented. We had dinner on the first night of our stay. This was very nicely presented if rather expensive at over 200 Euros for 2 with only 2 small glasses of wine. Despite this , we had wanted to repeat dining on our last evening only to find that the restaurant is closed on Mondays and Tuesdays. How a 5star hotel does this is extraordinary. Breakfast was first class. Overall, a pleasant enough stay but I did feel that for the money it was something of a let down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister H., Thank you for taking the time to tell us about your experience at the Le Grand Hôtel Cabourg - MGallery by Sofitel. I am sorry that your experience did not meet your expectations regarding your arrival at the hotel, the restaurant which was closed on monday and tuesday, the refurbishment of the steps, your room with the light system and the dressing. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Philippe Marjoux Guest Relation Manager

Kathleen B. Solo - 09/07/2018 AccorHotels certified review
« AC did not work. Room was extremely hot. Repairs “done” but it took hours to cool and the machinery made noise all night. »

Beautiful old building turned into malfunctioning hotel. It was like they did not know I was coming and didn’t care that had a very hot room.

H. Families - 09/07/2018 AccorHotels certified review

Hotel is fine; large bedrooms; Service could be improved Dinner was bad but great breakfast (3rd after Sofitel St James and Sofitel vieux port in Marseille)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister H., Thank you for taking the time to tell us about your stay at Le Grand Hôtel Cabourg - MGallery by Sofitel. I am sorry to read your lack of satisfaction regarding "Le Balbec", our Gastronomic Restaurant. The Chef Jerôme Lebeau is available to discuss with you about your experience by mail at h1… or by phone at 02 31 91 01 79. We hope to have the pleasure to see you again soon. Warm regards, Philippe Marjoux Guest Relation Manager

Wall Y. M. Families - 08/07/2018 AccorHotels certified review
« Great stay.Loved »

Loved the hotel. Friendly staff. Housekeeping went out of their way to retrieve my passport which I left in the safe. Got it back two days later.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We are deeply touched by your kind comments, just as we are glad to hear that the loss of your passport ended well. Be sure that our whole staff will be more than happy to welcome you again someday. Until that time, please accept our kindest regards. Sincerely, Philippe Marjoux Responsable Relation Clientèle

Omar S. Couples - 06/07/2018 AccorHotels certified review
« Mixed in two halves. One have was excellent the 2nd half was terrible. »

The 1st night was exceptional & the room was very good. All staff were very polite, welcoming & very helpful. From when we were asked to move rooms, things from bad to worse. The room was not good. We explained everything to the reception staff & requested corrections but they were incapable of addressing these & had no authority to change things. Throughout, they remained polite & treated us with courtesy but unable to help. We addressed everything at check out with Philippe Marjoux who was extremely helpful & tried very hard to recover at least part of the situation. We are grateful to him for at least trying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister S., Thank you for taking the time to tell us about your stay at Le Grand Hôtel Cabourg - MGallery by Sofitel. I am sorry again that your experience did not meet your expectations. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope to have the pleasure to welcome you again soon. Warm regards. Philippe Marjoux Guest Relation Manager

Pascal N. Couples - 03/07/2018 AccorHotels certified review
« What every holidaymaker hopes to have when bookin a break - perfection »

See the phrase above - it sums up the perfect break in a perfect environment with perfect food and a service and quality that I have yet to see bettered in my travels in France and abroad

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur N., Nous sommes extrêmement touchés par vos compliments. Un grand merci d'avoir pris le temps de les partager avec nous. Nous sommes heureux de vous compter parmi nos prestigieux hôtes et nous sommes déjà impatients de vous accueillir à nouveau. Chaleureusement, Philippe Marjoux Responsable Relation Clientèle

S. J. Couples - 03/07/2018 AccorHotels certified review

Excellente

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur Sacieux, Nous vous remercions pour l'avis positif que vous avez rédigé sur notre bel établissement. Nous sommes ravis que vous ayez apprécié votre séjour et espérons vous recevoir à nouveau très bientôt. Je serai heureux de vous accueillir personnellement lors de votre prochaine venue. Sincèrement, Philippe Marjoux Responsable Relation Clientèle

Yam Families - 30/06/2018 AccorHotels certified review
« Great location, very nice hotel »

The hotel is very nice, located 100 m from the beach. We had a sea view which was great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam K., We very much appreciate your comments regarding your stay at Le Grand Hôtel Cabourg - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe Marjoux Guest relation manager

John D. Couples - 28/06/2018 AccorHotels certified review
« Very good service and comfortable good size room »

Overall we were very happy with the responsiveness and friendliness of the hotel's staff. The room was large and bright and the bathroom was modern and clean. The doors were a bit creaky with age however.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We hope that the creaking doors were not that much of a concern during your stay just as we hope that when you come back to the Grand Hôtel de Cabourg the problem will eventually be fixed for we are sincerely glad that your stay went so well (and profoundly grateful for your kind comments) and we hope to blessed with your return to our hotel really soon. Until then please accept our kindest regards. Sincerely, Philippe Marjoux Responsable Relation Clientèle

John B. Couples - 27/06/2018 AccorHotels certified review
« MOST IMPRESSED WITH ROOM AND SERVICE »

MOST ENJOYABLE

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister B., We very much appreciate your comments regarding your stay at Le Grand Hôtel Cabourg - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Philippe Marjoux Guest relation manager

Catherine C. Families - 27/06/2018 AccorHotels certified review
« Good but can do better »

The staff was delightful. Large room (103) with twin beds as required. But no drawers to store clothes out of suitcase. Hair dryer that did not work,shower door that did not close entirely, fridge that barely kept a bottle in the cooling range. In addition,the access to the beach was closed, due to work on the outside stairs This could have been done well ahead of the tourist season. Breakfast is spectacular

Anonymous Couples - 26/06/2018 AccorHotels certified review

RAS.

Lex Solo - 15/06/2018 AccorHotels certified review
« Wonderful discovery »

This hotel is definitely worth a long stay, great atmosphere, impeccable service!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister, We very much appreciate your comments regarding your visit in our emblematic establishment. It is a real happiness to read that you took pleasure to discover the Grand Hôtel de Cabourg. Our most beautiful satisfaction, however, resides in the fact of learning that your stay perfectly well took place thanks to our services and our teams. It would be a privilege to receive you soon. Respectfully, Philippe Marjoux Guest Relation Manager

Paul J. H. Couples - 11/06/2018 AccorHotels certified review
« A favourite hotel of mine »

Arrived on Friday afternoon and found reception and parking more difficult than usual as the hotel was busy. Staff not so attentive as on previous stays but hotel is lovely and bedroom excellent. Will be returning in September.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for taking the time to tell us about your stay at Le Grand Hôtel Cabourg - MGallery by Sofitel. I am sorry that your experience did not meet your expectations this time about the reception and the parking; please allow me to express my sincerest apologies. We are taking the appropriate measures to ensure this does not reoccur. Your satisfaction is precious, that's why we are waiting for you to make you live a better souvenir at your next stay. We look forward to welcoming you in September. Warm regards Philippe Marjoux, Guest Relation Manager

Pol R. Couples - 29/05/2018 AccorHotels certified review
« Splendid stay in beautiful hotel »

We enjoyed the relaxing nature of the hotel including the ambience and staff demeanour. The location is also perfect and the close proximity to the town is very convenient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister W., Thank you for your nice feedback regarding your stay in our beautiful seaside house. Your gentle words go straight to our heart. It is a real pleasure to discover that you enjoyed the relaxing atmosphere and the location of our establishment. We would be delighted to receive you again at Le grand Hôtel de Cabourg. Warmly, Philippe Marjoux Guest Relation Manager

Alan D. Couples - 25/05/2018 AccorHotels certified review
« Not as good as usual. »

We love this hotel and the staff, and have stayed here perhaps ten times, however this time we were given a balcony room with a bath and not a separate shower and as I have had my hips replaced, it was very difficult to get into. Unfortunately the hotel was full so we were unable to change rooms. This room also had extremely limited wardrobe space and so one of us was unable to unpack their suitcase for the whole of our stay. I would also have been pleased to hear in advance of the building work that was going on as it was very noisy and we could have easily changed our holiday dates. However the staff were as lovely as ever and the Sunday brunch wonderful, it has not put us off returning to the hotel, but next time I will book direct with reception to ensure there are no unforeseen problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Please accept our most sincere apologies for the troubles you have endured during your stay. I am sure our team did the best to please you (and thank you for noticing it), yet it is very difficult for us to please our clients as we wish to when the hotel is full. No clients deserve such problems, especially loyal clients like you. Nevetheless thank you for intending to come back to the Grand Hotel. We are eager to welcome you for a better stay and do not hesitate to call us if you want to know what is the best time to come. We hope to see you again really soon and once again we are deeply sorry for the troubles you encountered. Sincerely, Philippe Marjoux Responsable Relation Clientèle

Anonymous Families - 15/05/2018 AccorHotels certified review
« Outstanding services d accommodation, exactly as described. »

Wonderful and attentive staff. Dining experience was outstanding. Room and location were excellent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guests, We thank you for your warm words and largely hope to have the pleasure to welcome you again in our establishment. We attach a big importance for the comfort and for the well-being of our customers through a personalized and friendly service as well as by well-kept and comfortable rooms. So, we are glad to learn to you enjoyed yor stay in our mythic establishment. Thank you for you compliments. I shall not miss to inform all the teams of your happiness further to your coming. See you soon for an other outstanding moment under the Norman sun ! Sincerely yours, Philippe Marjoux Responsable Relation Clientèle

Alia L. Families - 12/05/2018 AccorHotels certified review
« Very nice stay »

As usual, our stay at the Grand Hotel was great. I was just a bit (a lot) disappointed that my madeleines were not ready on time. I ordered the night before leaving and they weren’t ready at 10:15 the next day. Our suite was beautiful and I appreciate the Bigelow products.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Le Grand Hôtel Cabourg. We are proud to make you live a great moment in our emblematic establishment and especially in your room. Your appreciation is a nice reward for our team who works day after day to offer you a service as high as your expectations. Nevertheless, we take into consideration your disappointment about the delay of preparation of our madeleines. It does not reflect our usual punctuality and reactivity. We hope to see you again very soon. Sincerely yours, Philippe Marjoux Guest Relation Manager

T. Families - 29/04/2018 AccorHotels certified review

Superbe hotel personnel tres sympathique

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur T., Nous vous remercions pour vos commentaires positifs suite à votre venue à Le Grand Hôtel Cabourg - MGallery by Sofitel. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Nous espérons vous revoir très bientôt dans notre bel établissement. Sincères salutations, Philippe Marjoux Responsable Relation Clientèle

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 285.00 EUR Non member rate
From 285.00 EUR Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates