Hotel Mercure Bordeaux Centre Ville 4 stars

TripAdvisor rating 3.5/5 1,371 reviews
Hotel Mercure Bordeaux Centre Ville
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Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Friendly, attentive team. Available 24 hours a day

  • 7535 sq. ft. (700m²) of modular rooms for business meetings

  • Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Hammam (Nearby)
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000
bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :   1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :   A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Currently, close to our hotel

Bordeaux fête le vin

From 18/06/2020 to 21/06/2020

At 690 m

Musée d'Aquitaine de Bordeaux, visit

From 01/01/2010 to 31/12/2019

At 938 m

Grand Théâtre - Bordeaux National Opera

From 01/01/2018 to 31/12/2019

At 1 km

Historic Centre, Bordeaux, visit

From 01/01/2018 to 31/12/2019

At 1.1 km

The Bordeaux Wine Route

From 01/01/2019 to 31/12/2019

At 1.1 km

Bordeaux Marathon

From 26/10/2019 to 26/10/2019

At 1.2 km

Water Mirror in Bordeaux, visit

From 01/01/2012 to 31/12/2019

At 1.3 km

Musée d'Art Contemporain de Bordeaux, visit

From 01/01/2010 to 31/12/2019

At 1.6 km

Lacoste Ladies French Open, golf

From 06/09/2019 to 09/09/2019

At 15 km

Our accommodations

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room-2 single beds & 1 single sofa

  • Max. number of persons: ‌3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

K'FE LOUNGE

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,889 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,371 reviews

Great hotel fantastic room and helpful and friendly staff.

Customer review rating 4.1/5

Jacjieb Couples - 16/07/2019 AccorHotels certified review

After reading some of the reviews I was a bit worried however I found the hotel, facilities and staff great. Free soft drinks in room was welcomed. It is a bit of a walk to main attractions but as there is lots to see it’s not a big deal. For the money I cannot complain and would go back.

Dear RICHARD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable stay in a convenient location

Customer review rating 4.1/5

Jo Couples - 15/07/2019 AccorHotels certified review

Hotel is a nice comfortable well equipped hotel. Clean and comfortable in a convenient location for visiting the old town and tourist sites. staff were friendly and helpful and spoke English. Nothing to fault.

Dear JOSEPHINE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

TripAdvisor rating 3.5/5

jd6154 Couples - 14/07/2019 TripAdvisor review

Spent 2 nights here. Excellent location as just 100m from airport bus no1. Rather unattractive from the outside and rooms had no view but were comfortable and air-con worked well. Close to old town as well so not far to walk to shops and attractions. Breakfast not quite as varied as some hotels but still plenty of choice. Staff we met excellent . Four star hotel but not quite as many amenities as other Mercure ( no gym/pool etc)

Dear jd6154, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location of the hotel. Mariadeck is the district quarter of Bordeaux with a mol and at 5 minutes from place Gambetta, begining of the city center where you can have several shops and restaurants. Regarding the gym, we have a partnership with one at few meters from the hotel and with the explication in the lift. Do not hesitate to ask us directly at reception in order to explain you the access. I really hope to have the opportunity to welcome you soon at Bordeaux, Sincerely,

Newly refurbished and smart hotel, good breakfast, friendly staff

Customer review rating 4.1/5

Mr W. Couples - 13/07/2019 AccorHotels certified review

Good experience overall - friendly and helpful reception staff. Bath shower leaked which we reported (missing seal at bottom).

Dear MICHAEL W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be sure that your comment regarding the bath has been sent to our technician to fix it today. However, I really do want to apologize to not fixed it during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Simon Couples - 10/07/2019 AccorHotels certified review

Bed was very comfortable, room spacious and clean and a good shower. Breakfast was good with surprisingly excellent scrambled eggs!

Dear SIMON S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Great until you walk outside

Customer review rating 4.1/5

Finchy Couples - 10/07/2019 AccorHotels certified review

A very pleasant experience when one is in the hotel. Accommodating and helpful staff, clean rooms, etc., it's just the location of the hotel which is the disappointment. The bland concrete jungle surrounding the hotel, liberally "perfumed" with the smell of urine and rubbish left on the pavements, was not a pleasant environment at all. No matter how good you were, this rules out a return to the hotel.

Dear NIGEL P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the area, Meriadeck is the quarter district of Bordeaux with a diferent atosphere than inside the city center. Thank you again for sharing your experience, and we hope to have a new opportunity to welcome you at Bordaux. Sincerely,

Convenient clean hotel with a cool vibe

Customer review rating 4.1/5

Anonymous Friends - 07/07/2019 AccorHotels certified review

Check in were friendly, room clean and well proportioned, it was a little bit of a walk into the main part of town but not too far and an easy stroll.

Dear JODY B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Nicely situated for public transport around the city, lacking some care and attention to older guests

Customer review rating 4.1/5

Ken B. Couples - 06/07/2019 AccorHotels certified review

A hotel that in trying to be trendy lacks attention to the needs of all guests. Reception was pleasant, Lunch facilities and menu-good,breakfast good. Showers are slippery and arrangement of bathrooms dangerous to older guests. Nicely situated for getting around the city on public transport. I would not reccomend however for more senior and less active people

Dear JAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the slippery of the bathroom, we are very sorry about that. Be sure we are taking care of all the guest, and we are working to resolve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Superb staff

Customer review rating 4.1/5

Sarah Couples - 06/07/2019 AccorHotels certified review

Great staff. Good food.

Dear SARAH A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Clean, friendly staff, well located, although confusion over charge for breakfast.

Customer review rating 4.1/5

David P. Friends - 06/07/2019 AccorHotels certified review

Excellent welcome and efficient check-in. The hotel was well located for our purposes. Very comfortable room but, as noted with the Mercure in Strasbourg, there are no drawers in which to put anything adn this time there were no shelves either. All electrical appliances worked splendidly and the air-conditioning was perfect during a very hot period in late June. The only "issue" (quickly sorted out) was whether the Mercure chain offers a free breakfast to those over the age of 60 [it may be 65 - but no one in our group was under 65, I think]. And, as before, the breakfast was very good indeed although there were not as many choices as there were in Strasbourg.

Dear DAVID P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the breakfast in fact Mercure propose a free one when you are under 60. In order to have this offer, you have to choose it directly on the website Mercure.com or, to tell it during your phone reservation. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A pleasant stay with friendly staff

TripAdvisor rating 3.5/5

Sherpa11102535675 Friends getaway - 04/07/2019 TripAdvisor review

We enjoyed our stay and found the location handy. We did find the lack of a reception desk unhelpful when queries arose, though the staff who had to multi-task were friendly. Our room was pleasant and bed very comfortable but the lack of drawers or shelves made unpacking problematic.

Dear Sherpa11102535675, We would like to thank you for taking the time to write a comment after your stau at the hotel Mercure Bordeaux Centre and we are really pleased to read that you enjoyed your Bordelais trip. All the team will be really pleased from your feedback and we really hope to have the opportunity to welcome you soon, Best regards

Great location - poor arrival area and air conditioning

Customer review rating 4.1/5

Ect Couples - 02/07/2019 AccorHotels certified review

Staff were helpful and courteous. However, The very small arrival area for automobiles was taken up by some van loading and unloading things. There was no place to park the car and unload baggage. Eventually the van moved and we could park. The air conditioning was not able to cool the room below the outside temperature. We actually opened the windows to cool the room off after a rain shower cooled off the outside.

Dear EUGENE CLARK T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence regarding the air conditionning and the heat wave. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Found the hotel clean and well presented and the staff very helpful

Customer review rating 4.1/5

Tony D. Couples - 01/07/2019 AccorHotels certified review

Found the room comfortable and a good size, the bed was comfortable and the bathroom was very good for me. We found the clothes rail in the wardrobe was to low so my wife's dresses were folded up on the floor and a couple of shelf's would have been handy.

Dear ANTHONY D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

Customer review rating 4.1/5

Lesley Couples - 27/06/2019 AccorHotels certified review

We enjoyed our visit

Dear JOHN N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. However, I am really sorry to read that your welcome has not been the one expected. Reast assured that this point is really primordail for us and that we will share your comment with the reception in order to improve the quality of this service. We really do want to apologize again for this service that is not the one we normally provide. Regarding this one, we credited 2000 points on your loalty card so 40€. Thank you again for sharing your experience, and we hope to have a new opportunity to welcome you, Sincerely,

It was ok

Customer review rating 4.1/5

Jane G. Friends - 24/06/2019 AccorHotels certified review

The location is not pretty hotel quite nice inside very strange registration on a table top The room was nice with a bath but there was no shampoo/ conditioner remember hard to bring on plane Hotel said shower gel ok instead but very hard to get out of container away from shower not easy to use The hotel charged 4 euros to call a taxi the next time we wanted one we saw there is a taxi rank across the road Only 3 coffee pods for pm and am not enough It was ok I wd not rush back

Dear JANE g., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In fact at Mercure we proposed amenities only in the privilege rooms but a main shampoo: conditionner following to the Accor recommendation "Planet 21". However, do not hesitate to ask the reception or the housekeepers in order to have more. Please rest assured that we are taking the appropriate measures to improve the quality of the amenities we offer and address the problem and prevent future occurrence. Regarding the charge of 4.00e this one has not been for the taxi but for the city taxes. I really do want to apologize for this misunderstanding. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean room, friendly staff, hard bed - like sleeping on cement

Customer review rating 4.1/5

Andrea M. Business - 23/06/2019 AccorHotels certified review

The staff was courteous and helpful, the room was lovely. The bed had no padding at all, and was so hard that I couldn't sleep on it - my back hurt too much. To get to sleep on that first night, I doubled the comforter and piled all the pillows and cushions under me. The next day, staff supplied four additional comforters. I slept on them doubled and was still in pain. You need better beds to live up to the rest of the room.

Dear ANDREA C M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that I already requested to change the mattress in the room 428 and we are taking the appropriate measures to check all the beds and address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate my apologize because this has not been solved correctly during your stay. Kindly accept a compensation of 2000 points , 40 € credited on your loyalty card , which will be issued to your account within the next 7 days. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

one day in Bordeaux

Customer review rating 4.1/5

Luciana Couples - 22/06/2019 AccorHotels certified review

good

Dear LUCIANA F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the breakfast, be sure that I will transmit your note to our food and beverage manager in order to improve the quality of this service. Thank you again for sharing your experience, and we hope to have a new opportunity to welcome you at Bordeaux. Sincerely,
Customer review rating 4.1/5

Kris H. Friends - 20/06/2019 AccorHotels certified review

it was a challenge having 200 people in one group staying in or around the hotel but the staff coped very well. It is run efficiently. The area is not very good, a sort of cement centre and too far to walk to anything interesting but the hotel worked very well for our group.

Dear CHRIS H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

We enjoyed our stay with you.

Customer review rating 4.1/5

Raymond R. Friends - 20/06/2019 AccorHotels certified review

The reception personnel are very professional, the room was very clean, we experienced a wonderful reception by staff at the restaurant come breakfast bar with a very good selection of food. The hotel is very well positioned close to all the amenities and public transport.

Dear RAYMOND R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at Bordeaux, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Well managed property

Customer review rating 4.1/5

Anon Couples - 20/06/2019 AccorHotels certified review

Overall a well run and efficient hotel within easy reach of the centre of Bordeaux. The ventilation system(s) are useless in hot weather and the lifts are interminably slow - I like the way the fire exit staircase was decorated, which shows you understand the problem but have not solved it. Check in and breakfast staff were good.

Dear IAN E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the ventilation and the safe, I would like to present you my apologize for these and I am really sorry to read that we could not fix it during your stay. Thank you again for sharing your experience, and we hope to have the opportunity to welcome you later, Sincerely,
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