Hotel - Mercure Bordeaux Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Centre Hotel

3.5/5 1,268 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Hammam  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

  • 194 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 4,026 reviews

Our guest reviews for Mercure Bordeaux Centre Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,268 reviews
Anonymous Couples - 07/11/2018 AccorHotels certified review
« Adequate for the price. »

Room due for refurbishment and shelves in the room/ wardrobe would be useful as only hanging rail for clothes. Only one bedside table in a double room. No seperate shampoo/ conditioner in bathroom. Reception refurbishment Underway but not mentioned on website, though works weren’t in progreyovet the weekend. We didn’t book breakfast however two breakfasts were initially charged for on fast checkout. If I hadn’t examined my bill then this could have been paid. It was corrected but why did it occur, does it happen often and is paid without people realising?

Our hotel has responded to the review
Our hotel has responded to the review

Dear N A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that the room did not meet your expectations; please allow me to express my sincerest apologies. Also, I would like to reassure you that you were not charged for breakfast, as at the end of the breakfast service, we check with our restaurant team which guests took breakfast or not and we remove it from the invoice; we do not charge our guests for a service they did not used. Also, we are sorry to read that you were disturbed by the renovations at the reception during your stay, although there was no noise during the weekend. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Rp Business - 07/11/2018 AccorHotels certified review
« Comfortable, central to Bordeaux centre »

Easy check-in, comfortable room, very good service. Meals (restaurant, room service, breakfast) were very good quality. Easy access (5-10 minute walk) to shops and centre of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rod P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friends getaway - 05/11/2018 TripAdvisor review
« Pleasant stay in Bordeaux »

Even though the reception area was under construction, it did not affect our stay very much. Guillam and Emillie were especially helpful in reception with future reservations and area hints. Location to tram services was very good. Breakfast gave many choices to include local cheeses and pastries. Good fresh fruit.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dorothy R, Thank you very much for taking the time to let such a kind review after your stay. I am glad to share your comments with all our team and espacially Guillaume and Emily, I am sure this feedback will be a real pleasure for them. We are looking forward to welcoming you soon, Kind regards,

Floris Couples - 31/10/2018 AccorHotels certified review
« Fine hotel on good location »

We like the stay in the Mercure, the hotel is quite dated but the staff makes you feel at home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Floris J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Kb Business - 27/10/2018 AccorHotels certified review
« Disappointing »

My company had booked a total of 5 rooms over 12 nights. We were not informed during making the reservation that the hotel lobby would be under renovation. The front desk is highly rude and doesn’t take the time to understand the customers need.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kunal B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Valerie Couples - 14/10/2018 AccorHotels certified review
« Not very good! »

The room is ok, as are the rest of the hotel general areas. We loved the breakfast room. Unfortunately this was overshadowed by a really bad internet. I don’t know if having the last room at the end of the hall was the cause, but it kept falling away... The shower was clogged and very slippery and the bathroom wasn’t updated as the room itself. Having the cleaning staff shouting at eachother at 8 am wasn’t either a fun experience, so it will be a while before i book a Mercure hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Juan Felipe R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that you were disturbed by the wifi which was not working properly, and also by the noise by our staff early in the morning. Please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Anon Business - 13/10/2018 AccorHotels certified review
« Okay for one night »

Fine. A bit tatty. But good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Helen S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rui L. Families - 08/10/2018 AccorHotels certified review
« Mr. »

our family like the stay at this hotel: we booked two rooms and these two co-located and it feel like a two bedrooms suite allowing family members easily walk-in and out without disturbing others. The breakfast was great. Great location to the center cultural places. we definitely want to stay this hotel when we are in Bordeaux next time.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rui L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Thor F. Couples - 07/10/2018 AccorHotels certified review
« Excellent staff »

I felt very welkome. I also got the opportunity to park outside the entrance. My wife has bad eyesight

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thor F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ronald K. Couples - 07/10/2018 AccorHotels certified review
« Excellent attention received. »

Clean and crisp. Everyone was helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Margaret K. Couples - 06/10/2018 AccorHotels certified review
« Lovely welcome helpful staff »

We had a good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Margaret K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Grainne C. Couples - 05/10/2018 AccorHotels certified review
« Very satisfied »

Everything was great, good location, parking and wonderful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear grainne c., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Paul W. Couples - 04/10/2018 AccorHotels certified review

Controlling the room temperature was very difficult. It was not warm enough, and no additional heating was available.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Regarding the AC, be sure that I will transmit this remark to our technician in order to fiw it in the room and I really want to apologize for the inconvenience caused. Thank you again for sharing your experience, and we hope to see you soon at Bordeaux. Sincerely,

Anonymous Business - 04/10/2018 AccorHotels certified review
« Good stay overall with most needs catered for. »

Welcoming and satisfactory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarahlouisemis M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Anonymous Business - 04/10/2018 AccorHotels certified review
« A very nice hotel experience. »

Comfortable hotel with good amenities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Francisjosephmr K., We would like to thank you very much for your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Brian Couples - 04/10/2018 AccorHotels certified review
« Great hotel, friendly staff, good food »

Excellent, good quiet comfortable room. Friendly staff, good food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Peter N. Families - 30/09/2018 AccorHotels certified review
« Very comfortable stay just 5 minutes from the Old Quarter of Bordeaux »

Everything completely satisfactory, no problems at all. Comfortable room, friendly stand helpful staff. Very good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre and we are really pleased to read that you enjoyed the city of Bordeaux. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

M. Couples - 25/09/2018 AccorHotels certified review
« Dated rooms, poor breakfast »

Although the rooms were clean there was very little wardrobe space and no drawers. The décor was in need of updating as were the carpets. Breakfast closed at 10am but the staff started to put things away at 9.30 am and nothing fresh was brought out. There was very little choice at breakfast if you required something hot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Couples - 24/09/2018 TripAdvisor review
« Convenient and good value for money »

We chose this hotel for our 3 night stay in Bordeaux because we were on a touring holiday and needed to be able to park the car. We found the hotel and parking ok, and the parking was reasonable at 12 Euros for 24 hours. The room was fine except for the fact that no cups/mugs were provided although there was a coffee machine, a kettle and some tea bags. Only tiny paper cups were provided. In the end we borrowed some mugs from the breakfast room. We didn't eat in the hotel except for breakfast, which was fine, and the bar was not particularly welcoming for a drink. The hotel is a short step from the tram. But the immediate surroundings of the hotel are quite unpleasant - it is at Meriadeck which is a large shopping centre accessed at first or second floor level, but the hotel can only be accessed from street level which has blank walls. Not a nice walk into town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Judy C, Thank you for chosing our hotel for your recent stay. We very much appreciate your feedback and we will share it with all our team. We are looking forward to welcoming you again soon, Kind regards,

Anonymous Couples - 22/09/2018 AccorHotels certified review
« Adequate »

Hotel near to centre of city

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trevor C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. We are really pleased to see that you liked the city of Bordeaux. In fact the architecture of the building is not the same than in the city center as we are situated in the quarter district of Bordeaux We appreciate your sharing your concerns, and iwe hope to have the opportunity to welcome you once again, Sincerely,

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