Hotel Mercure Bordeaux Centre Ville 4 stars

TripAdvisor rating 3.5/5 1,390 reviews
Hotel Mercure Bordeaux Centre Ville
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Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Friendly, attentive team. Available 24 hours a day

  • 7535 sq. ft. (700m²) of modular rooms for business meetings

  • Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Hammam (Nearby)
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000
bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :   1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :   A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Our accommodations

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic room-2 single beds & 1 single sofa

  • Max. number of persons: 3
  • Area: From 20

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

K'FE LOUNGE

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

5,025 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,390 reviews

great location and swift service, facilities need to be maintained

Customer review rating 4.1/5

Michelle L. Friends - 15/08/2019 AccorHotels review

we were able to travel very easily to the train stations and was within walking distance to the centre of town, overall the location of the hotel was the best part of it. the room was comfortable and clean with the exception of the toilet door that was extremely squeaky and would interrupt sleep in the middle of the night should one of us go to the toilet. We gave the staff the same feedback upon check out.

Dear MICHELLE L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we directly checked with the housekeeping department in order to clean the door of the room 310 and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

NOT THE USUAL QUALITY STAY WE ALWSYS HAVE AT THIS HOTEL

Customer review rating 4.1/5

G. K. Families - 08/08/2019 AccorHotels review

We have been coming for many years as have family and friends we recommended.. this time we did not find it to be of the usual standard. A few things not good, we were often left towels for 2 people when there was 3 of us in the room. I never got the welcome drink as part of the Silver Ascot card and had to ask for it .. when we got it we got 3 small drinks for our full party of 5.. so 2 guests never got a drink. I also had €100 euros deducted from my credit card and still not refunded yet and finally the hotel attempted to charge me for breakfast when none of us had any breakfast. Overall disappointing.. might need to look at alternative accommodation for next year.. shame as we have always liked this hotel.

Dear G. K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I really do want to apologize for the towels in your oom. Please rest assured that we will transfer your comment to our housekeeping department in order to address the problem and prevent future occurrence. For the pre autorisation, in fact we request 50€ per night /per room. I really do want to apologize if this one has been still written on your account but I confirm you that we cancelled on your departure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location!

Customer review rating 4.1/5

Carole C. Couples - 06/08/2019 AccorHotels review

The location was excellent, close to the subway station and bus station. Walking distance to the old center. A big mall next door, with a big grocery store. Was very pleased with the location. The staff was very friendly and helpful. I did find it odd that there's no "real" front desk in the lobby. Just staff with a laptop... Could use new pillows.

Dear Wayne C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.1/5

Alexandra Couples - 02/08/2019 AccorHotels review

Overall ok and satisfied with some minuses in the location (not so close to the city centre), the mini bar was empty, the glasses in the room were all plastic. Also, a very not elegant situation, at the check-in, the person from the staff was insisting that we must guarantee with a blocked amount from the credit card (50 eur/pers/day) although we clearly specified that we are not interested in spending time at the hotel, and therefore was not needed. In case we would have changed our mind we would have paid in cash or at the end. After all he understood but i find it very disturbing that it was very insistent.

Dear ALEXANDRA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the pre autorisation, we would like to apologize for the inconvenience it caused you. In fact, through the group procedure we request 50e pre autorisation on arrival for any extras but, be sure we will transmit your feedback to the reception in order to be more flexible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Acceptable, but not greater than that

Customer review rating 4.1/5

Anonymous Families - 31/07/2019 AccorHotels review

The staff were welcoing and on other occasions helpful, but not actively friendly and on check out we were not even asked if the stay had been satisfactory. Only one chair in a premium double room is totally inadequate (and there is plently of room for at least one more chair); the provision in the room for storing clothes is totally inadequate too (there are no drawers), and there is only one very small table. Not good. The service in the breakfast room was almost non-existent and and both the range and supply of food good be considerably improved. There was better service in the 'restaurant' and the bar, but the food available is very limited.

Dear ROBIN B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the staff to address the problem and prevent future occurrence.We really do want to apologize for the welcome you received. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mr.

Customer review rating 4.1/5

Anthony O. Friends - 30/07/2019 AccorHotels review

The Hotel was really enjoyable and there was a very nice atmosphere.

Dear ANTHONY O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Anonymous Friends - 30/07/2019 AccorHotels review

Hotel is located close to the City Centre, within walking distance. Rooms are spacious, modern and clean. Would recommend this hotel

Dear CHRISTINE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are glad to read that you were happy with the overall experience and that you have enjoyed the location of our hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A COMFORTABLE EXPERIENCE

Customer review rating 4.1/5

Anonymous Solo - 30/07/2019 AccorHotels review

Room comfortable, good breakfast selection plates rather small for main course. Found informal reception strange but effective service when required

Dear DENNIS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Excellent Hotel Stay in a great city!

Customer review rating 4.1/5

Adamo Couples - 28/07/2019 AccorHotels review

- fantastic hotel! Spent 3 nights here last week . Easy/early check in, superb breakfast buffet, fridge filled with water/drinks every day, location is easy access to downtown, staff friendly, room large, great shower, AC worked amazing, cleaned daily ....and price was at least 50% less than other hotels I was looking at. As an ACCOR member I had access to a privilege rate and paid up from to get a deal. We were very happy with this hotel and express check in/out.....would recommend to anyone!

Dear ADAMO D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. Thank you very much ! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Tom Couples - 28/07/2019 AccorHotels review

Great location , very helpful staff. Would highly recommend this hotel to anyone visiting Bordeaux

Dear TOM M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great location and comfortable room

Customer review rating 4.1/5

Ellen C. Couples - 24/07/2019 AccorHotels review

Stayed three nights and had a good time. The room was nice with a big comfortable bed and a clean and light bathroom. Very nice with a a lot of charging points for phones and tablets, a Nesprezzo maskin and a kettle for watming water. Also a fridge with free drinks was very welcoming. Well functionning airconditioner. I would have liked there to be a few more english channels on the TV (only BBC World which is not very good). The light bulb in one of the lamps did not work which I think the maid should have checked and Great location and easy to park next door

Dear ELLEN C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We really do want to apologize the the channels. Be sure that your comment will be transfered to our technician in order to check if you can have more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good.

Customer review rating 4.1/5

Anonymous Friends - 22/07/2019 AccorHotels review

A well run efficient hotel with unexpectedly very good food for dinner.

Dear JAN F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A great good value city centre Hotel

TripAdvisor rating 3.5/5

415tonyg Couples - 22/07/2019 TripAdvisor review

Cannot praise this city centre Hotel enough. From arrival where the staff were extremely pleasant efficient and welcoming to the condition and cleanliness of the room it was clear we had made a good choice. The breakfast was excellent. The Hotel location is very good for getting around the city. The value for what we experienced was superb, we have stayed in far more expensive Hotels and not had anything like the experience we had here.

Dear 415tonyg We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

bordeaux stay

Customer review rating 4.1/5

Keith L. Couples - 19/07/2019 AccorHotels review

nice stay but could do with more cardboard cups for coffee and milk 2 not enough also could do with some drawers in the room. Restaurant could have more on the menu.

Dear KEITH l., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Efficient check in and comfortable stay with good breakfast and clean, functional room

Customer review rating 4.1/5

G. E. Couples - 19/07/2019 AccorHotels review

Overall very well maintained hotel and friendly staff. The immediate environment was not great but overal a positive stay

Dear EDWARD G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great hotel fantastic room and helpful and friendly staff.

Customer review rating 4.1/5

Jacjieb Couples - 16/07/2019 AccorHotels review

After reading some of the reviews I was a bit worried however I found the hotel, facilities and staff great. Free soft drinks in room was welcomed. It is a bit of a walk to main attractions but as there is lots to see it’s not a big deal. For the money I cannot complain and would go back.

Dear RICHARD B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable stay in a convenient location

Customer review rating 4.1/5

Jo Couples - 15/07/2019 AccorHotels review

Hotel is a nice comfortable well equipped hotel. Clean and comfortable in a convenient location for visiting the old town and tourist sites. staff were friendly and helpful and spoke English. Nothing to fault.

Dear JOSEPHINE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good location

TripAdvisor rating 3.5/5

jd6154 Couples - 14/07/2019 TripAdvisor review

Spent 2 nights here. Excellent location as just 100m from airport bus no1. Rather unattractive from the outside and rooms had no view but were comfortable and air-con worked well. Close to old town as well so not far to walk to shops and attractions. Breakfast not quite as varied as some hotels but still plenty of choice. Staff we met excellent . Four star hotel but not quite as many amenities as other Mercure ( no gym/pool etc)

Dear jd6154, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and the location of the hotel. Mariadeck is the district quarter of Bordeaux with a mol and at 5 minutes from place Gambetta, begining of the city center where you can have several shops and restaurants. Regarding the gym, we have a partnership with one at few meters from the hotel and with the explication in the lift. Do not hesitate to ask us directly at reception in order to explain you the access. I really hope to have the opportunity to welcome you soon at Bordeaux, Sincerely,

Newly refurbished and smart hotel, good breakfast, friendly staff

Customer review rating 4.1/5

Mr W. Couples - 13/07/2019 AccorHotels review

Good experience overall - friendly and helpful reception staff. Bath shower leaked which we reported (missing seal at bottom).

Dear MICHAEL W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be sure that your comment regarding the bath has been sent to our technician to fix it today. However, I really do want to apologize to not fixed it during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Customer review rating 4.1/5

Simon Couples - 10/07/2019 AccorHotels review

Bed was very comfortable, room spacious and clean and a good shower. Breakfast was good with surprisingly excellent scrambled eggs!

Dear SIMON S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,
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