Hotel Mercure Bordeaux Centre Ville 4 stars

TripAdvisor rating 3.5/5 1,339 reviews
Hotel Mercure Bordeaux Centre Ville
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Room 1

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Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Friendly, attentive team. Available 24 hours a day

  • 7535 sq. ft. (700m²) of modular rooms for business meetings

  • Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Hammam (Nearby)
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000
bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :   1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :   A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Our accommodations

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room-2 single beds & 1 single sofa

  • Max. number of persons: x3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Classic Room with twin beds

  • Max. number of persons: x2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

K'FE LOUNGE

Type of cuisine: Regional

Take traditional cuisine, add fresh seasonal produce, pass them to our chef and his team and prepare to be amazed by the results. Our wines are carefully chosen by our sommelier to perfectly and elegantly complement each dish.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 21:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

K'FE LOUNGE

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more
Hotel Mercure Bordeaux Centre Ville Meeting Room

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,658 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,339 reviews

Excellant hotel which was very convenient for walking around the City

Customer review rating 4.1/5

Keith H. Couples - 14/05/2019 AccorHotels certified review

Usual excellent standard of a Hotel in the Accor Group. Very pleasant stay from arrival through to departure .

Dear KEITH H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel facilities were limited.

Customer review rating 4.1/5

Anonymous Couples - 14/05/2019 AccorHotels certified review

The room was comfortable but cupboard space was limited and ther were no shelves or drawers to put clothes meanig you had to live out of a suitcase. The reception area was minimal and not very obvious when you arrived, also seating in the area was sparse, especially when the 2 small lounges were being used to serve food in the evening.

Very comfortable

Customer review rating 4.1/5

Anonymous Couples - 07/05/2019 AccorHotels certified review

Good standard

Dear GARRY M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable bed, hot stuffy rooms with no air conditioning.

Customer review rating 4.1/5

Anna Couples - 07/05/2019 AccorHotels certified review

Really disappointing. The first night we walked in to our room it was so stuffy, it felt like a window hadn't been open for weeks. We then discovered our air conditioning didn't work and were very uncomfortable. On the second night we asked a member of staff to come take a look and he said the engineer must have switched off the air conditioning - this is simply unacceptable for a hotel which advertises themselves as being air conditioned for guests.

Dear ANNA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre Ville. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Rest assured that we are taking the appropriate measures to address the problem, and the engineer was fix the air conditionning will be on. Kindly accept 4000 reward points compensation, on your loyalty card LECLUB of your stay which will be issued to your account within the next 3 days. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

A weekend in Bordeaux

Customer review rating 4.1/5

Rhian T. Friends - 06/05/2019 AccorHotels certified review

A group of friends visited for 3 nights. Good bus connection from the airport with a short walk to the hotel. We received a very warm welcome from the staff from the very start. Room was spacious with everything needed for a short break - A great wet room, comfortable beds in a really quiet room. Staff throughout were delightful and always helpful. The bar area was a very sociable venue to relax in. We had breakfast on one morning which was delicious. We would definitely recommend.

Dear RHIAN T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent city centre hotel

Customer review rating 4.1/5

Keith S. Couples - 05/05/2019 AccorHotels certified review

Very comfortable recently refurbished hotel, easy walking distance to the old town or the excellent tram service to all parts of Bordeaux. Downside? Not enough hangers in the wardrobe for two people staying for a few days.

Dear KEITH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. About the hangers in the wardrobe, please do not hesitate for the next time to ask at the reception more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dr.

Customer review rating 4.1/5

Nazmul H. M. Business - 03/05/2019 AccorHotels certified review

Overall, the room was clean and nice. The information to use mini-bar was not clear. The selection of breakfast iteams were Limited. Also, the drainage system of Wash basin was not good.

Dear NAZMUL HAQUE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. IAbout the breakfast items, we are very sorry to read that this service did not meet your expectations. Be aware that your return will be made to the catering manager to sensiilise his team and rectify the buffet breakfast. For the problem that occurred in your room, our technique was used for the following customers. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A comfortable stay in a central location

Customer review rating 4.1/5

Jo H. Friends - 28/04/2019 AccorHotels certified review

Nice room, good shower. Good breakfast. Quiet accommodation. Most staff very helpful and knowledgeable. One female member of staff a little sarcastic on one occassion. Access to public transport very easy.

Dear JOAN h., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Amazing

Customer review rating 4.1/5

Nicole Couples - 22/04/2019 AccorHotels certified review

Amazibg experience ! Will def come back

Dear NICOLE IVETTE A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good experience

Customer review rating 4.1/5

Ana Families - 15/04/2019 AccorHotels certified review

We really enjoyed and the hotel was amazing

Dear Ana M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable hotel, but meal was very disappointing

Customer review rating 4.1/5

Howard S. Couples - 11/04/2019 AccorHotels certified review

Very pleased with the room and the reception staff. Meal - starter of foie gras was good, but the filet steaks were poor, I was unable to chew mine and despite me leaving it the waitress made no attempt to ask how the meal was, she seemed disinterested all evening

Dear HOWARD s., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the meal be sure that we will transmit your feedback to our chef in order to improve the quality of this meal. Thank you again for sharing your experience, and we hope to habe the opportunity to welcome you for a newt stay. Sincerely,

En Primeur 2018

TripAdvisor rating 3.5/5

speciosa Business - 07/04/2019 TripAdvisor review

Great hotel with modern but warm interior. Great bar in lobby. Super friendly, helpful and efficient staff. Great location with a number of very good restaurants within easy walking distance. Next to big shopping centre.

Dear Madam or Sir, Thank you for taking the time to write us after your stay. We are glad to read that you enjoyed your stay with us and we will share your compliments with all our staff! We are looking forward to welcoming you again soon, Best regards,

Good

Customer review rating 4.1/5

Richard H. Business - 01/04/2019 AccorHotels certified review

Decent hotel, super friendly staff. Free drinks in mini bar a nice gesture.

Dear RICHARD H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Friendly staff good location good breakfast.

Customer review rating 4.1/5

Anonymous Couples - 31/03/2019 AccorHotels certified review

Our stay was good, the room was clean and comfortable but we did have some issues with noise from neighbouring rooms, on two occasions we were woken at 6am. Breakfast was very good and the reception staff extremely friendly and helpful. The location of the hotel was excellent .

Dear Hardy S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Also, we would like to apologize again regarding the inconvenience caused by the noise of the neighbors. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Poor check-in and incorrect bill

Customer review rating 4.1/5

Anita W. Business - 31/03/2019 AccorHotels certified review

Very poor check-in. Receptionist insisted we were at the wrong hotel until we provided the reference and they she found our names in the system. Despite leaving the hotel at 6am before breakfast started, the additional charge for breakfast was automatically added to our bill. We had to ask for the payment to be cancelled and then recharged without breakfast.

Dear Mrs M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre Ville. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. First of all, please rest assured that no breakfast has been charged. The breakfast was on the previsionnal invoice, but not on the final one, and nothing has been charged on your creditcard for breakfast. Regarding your arrival, I understand that the receptionist could not find easily your booking as it was not booked under the name Wood, but under the name M., however, I would like to apologize regarding the receptionist behaviour. Please rest assured that we will discuss with her because we strive to provide a superior service for all our guests, that is why your review is very important to us. All our efforts are concentrated in preventing future occurrences. We hope to have the opportunity to better serve you in the future, Sincerely,

Thoroughly Enjoyable Stay.

Customer review rating 4.1/5

David B. Friends - 26/03/2019 AccorHotels certified review

The Hotel was undergoing a huge makeover at the time of our visit. However, this didn't make any difference to our stay. The staff were incredibly helpful and friendly. The rooms were excellent, clean and quiet. Breakfast was excellent with a wide choice to cover every diet. Location is brilliant for the Tram system, and a huge supermarket is literally across the road.

Dear David B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

mr G.

Customer review rating 4.1/5

G. Couples - 23/03/2019 AccorHotels certified review

OK but not told about all renovations being carried out in Hotel Painting/Electrical etc

Dear Mr G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. We are sorry that your stay did not met all our expectations, regarding the renovations work. Please allow us to express our sincerest apologies. Thank you again for sharing your experience, and we hope to have the opportunity to better serve you in the future, Sincerely,

Great hotel and perfect location

Customer review rating 4.1/5

Js Couples - 18/03/2019 AccorHotels certified review

The hotel is fantastic, rooms very clean, staff helpfull and friendly. Right next to the hotel there is a big shopping center and only 5 minutes walk to the city center.

Dear JOANNA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

A great stay

Customer review rating 4.1/5

M. T. Couples - 15/03/2019 AccorHotels certified review

Lovely room and outlook - very impressed that we were immediately given change of room when TV in first was not working - room made up each day really well - superb location - friendly welcome - foyer renovation in progress during stay was only a minor inconvenience - can tell it will be an impressive entry space when finished - loved Bordeaux and want to revisit

Dear Mr T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Hotel was a building site due to refurbishment

Customer review rating 4.1/5

Angela Couples - 11/03/2019 AccorHotels certified review

The hotel was in the middle of renovations. No lounge area available & no comfortable seating in our room, so nowhere to relax. Temporary carpeting in reception & plasterboard walls visible. Fire doors propped open, very dangerous. Not what we expect from a 4* hotel. Staff, however, were very friendly , helpful & professional, but no apology made for the state of the building. A very disappointing experience. Prior warning of the renovations should have been given.

Dear Angela T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre Ville. I am really pleased to read that you had a great welcome from the staff, be sure that I will transmit your comment to all our team. However, I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that we are taking measures to address the problems with the works. All our efforts are concentrated in preventing occurrences and I credited you 2000 points on your loyalty card for the inconvenience it caused you. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,
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