Hotel Mercure Bordeaux Centre Ville 4 stars

TripAdvisor rating 3.5/5 1,351 reviews
Hotel Mercure Bordeaux Centre Ville
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Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Friendly, attentive team. Available 24 hours a day

  • 7535 sq. ft. (700m²) of modular rooms for business meetings

  • Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 8.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Hammam (Nearby)
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000
bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :   1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :   A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Currently, close to our hotel

Musée d'Aquitaine de Bordeaux, visit

From 01/01/2010 to 31/12/2019

At 938 m

Grand Théâtre - Bordeaux National Opera

From 01/01/2018 to 31/12/2019

At 1 km

Bordeaux Marathon

From 26/10/2019 to 26/10/2019

At 1.2 km

Bordeaux celebrates the river

From 20/06/2019 to 23/06/2019

At 1.2 km

Pont de Pierre, Bordeaux, discovery

From 01/01/2018 to 31/12/2019

At 1.9 km

Bordeaux Botanical Gardens, visit

From 01/01/2010 to 31/12/2019

At 2.3 km

Port de la Lune, Bordeaux, walking tour

From 01/01/2018 to 31/12/2019

At 3 km

Cap Sciences, Bordeaux, visit

From 01/01/2017 to 31/12/2019

At 3.5 km

Muse, Simulation Theory Tour, concert

From 16/07/2019 to 16/07/2019

At 6.6 km

Village de Saint-Emilion, visit

From 01/01/2019 to 31/12/2019

At 34 km

Our accommodations

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic room-2 single beds & 1 single sofa

  • Max. number of persons: ‌3
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Satellite/cable colour TV
  • Business Desk
  • Iron(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

K'FE LOUNGE

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

4,734 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,351 reviews

Confortable room, good organisation of group venue

Customer review rating 4.1/5

Daniel -. L. Friends - 11/06/2019 AccorHotels certified review

Many rooms have been renovated. The bar in the lobby is quite convenient and the registration stools quite efficient. Our group (200 people) had a dedicated breakfast room which avoided the usual waiting time for checking every client.

Dear DANIEL H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great organization for 185 persons

Customer review rating 4.1/5

Richard T. Friends - 10/06/2019 AccorHotels certified review

We had a good stay starting from the Arrival at the Reception and Bar especially the Personnel on that day. Your Service Commercial Ms. Leslie was extremely helpful during the stay and during the booking stage. Breakfast for the 185 guests was very well organized. The Hotel situation was good since close to a Supermarket and the town centre. Great stay.

Dear RICHARD T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff and Leslie as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable, well equipped and appointed hotel, but room maintenance could be better

Customer review rating 4.1/5

Derek S. Friends - 10/06/2019 AccorHotels certified review

The hotel and staff coped well with the very large Schlumberger ALLIANCE group, however, I was a little disappointed that our "Privilege" room (room 320) did not have all the privilege features mentioned - there was no coffee machine which would have been useful. Although the shower worked well, a button on one of the controls was missing - it was still possible to use the shower, but it was slightly awkward. Storage space (drawers and shelves) was limited - OK for our short stay, but for a longer stay it would be inadequate.

Dear DEREK S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. Be sure that I will transmit your feedback regarding the room 320 to our technician in order to to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Convenience

TripAdvisor rating 3.5/5

CEJ2013 Couples - 09/06/2019 TripAdvisor review

Located not far from Cathedral Square although less than inspring immediate vicinity. Sizeable room & ensuite, comfortable bed. Very limited drawer space (ie non existant). Lift capcity inadequate so good exercise climbing stairs

Dear CEJ2013, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. We are delighted to read that you had a great stay and enjoyed your visit at Bordeaux. Thank you for your kind feedback, and we hope to see you again soon, Sincerely,

Minimalism pushed to the limit.

TripAdvisor rating 3.5/5

Roberto P Friends getaway - 08/06/2019 TripAdvisor review

Not a bad hotel, but the minimalist approach makes it less enjoyable. Hardly visible reception desk. Minimal hotel parking space. No shelves/drawers and very small table in the room. Will not print an invoice when checking-out, "will be E-Mailed"

Dear Roberto P, All the team and I would like to thank you for taking the time to write a comment after your stay at the hotel Mercure Bordeaux Centre. We just finished the renovation of the entire hotel therefore your feedback is very important to us. Please rest assured that we will transmit your feedback to our technician in order to take the appropriate measures to address the problem of shelves in the rooms and prevent future occurrence. Regarding the reception's new concept in fact we have a "no-paper" rules and we do check-in and check-out through mobiles however, do not hesitate to ask us if you need your invoice printed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great Hotel and staff exceed all expectations!

Customer review rating 4.1/5

Anonymous Couples - 07/06/2019 AccorHotels certified review

Everything was perfect. Delightful welcome and check-in by English speaking lady. Superb food at our group dinner. Perfectly comfortable, firm beds. Very quiet room.

Dear FRANK S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.1/5

Darryl C. Friends - 07/06/2019 AccorHotels certified review

Happy with service, room lacks storage for clothing. Somewhat confusing at checking in.

Dear DARRYL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good

Customer review rating 4.1/5

Anonymous Friends - 07/06/2019 AccorHotels certified review

All good apart from breakfast which was overcrowded when a big group was there and the small buffet was insufficient.

Dear HELEN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to read that the service breakfast did not answer all satisfaction of your part. Know that this is not in our habits. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good breakfast, nice staff but a problem with my check in

Customer review rating 4.1/5

R R. Friends - 07/06/2019 AccorHotels certified review

I enjoyed the stay my only problem was I was urged to check in online. Which I did, I clearly wrote we were arriving before 15.00 and we did arrive at 14.15, I also wrote that as my husband is handicapped (I wrote in French and English) 'bequille' that we needed room soon and with no walking. I had to fight for early check in and the room was ok but the bathtub for my husband was dangerous. In view of the crutch or bequille we should have had a shower room......................... He did not have an accident but it was tough getting in and out.

Dear ROBERT R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sorry to read that the comment left during your booking was not taken with consideration. Know that an awareness with the reception team has been made so as not to repeat this kind of misunderstanding. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Visit to Mercure Bordeaux

TripAdvisor rating 3.5/5

Don M Friends getaway - 07/06/2019 TripAdvisor review

Service is excellent at your hotel. Your staff are engaging, informative , responsive helpful, not to mention very pleasant. Rooms had no iron/ironboard and nowhere to put clothes after unpacking. Front desk concept does not work for most people.

Dear Don M, We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Do not hesitate to ask directly the reception that has iron. Regarding the check-in, we actually welcome you through mobile phone in order to be much closer to you in the lobby when you arrive. Be sure that we will transmit your return to our team in order to improve the quality of this service, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Mercure Bordeaux Centre - shortcoming

TripAdvisor rating 3.5/5

Tour19435833702 Friends getaway - 07/06/2019 TripAdvisor review

Reception: When I entered the hotel for the first time to check in, the lobby was crowded and I couldn't find the reception! Eventually the check in is made at one of two what can only be described as small circular bar tables: this seems to be taking minimilism to an extreme. Several other guests had the same problem, since I was subsequently asked by several other new guests where they check in. Clothes storage: There were no shelves on which to store clothes, which then had to be kept in the suitcase for the duration of my stay (4 days). Again, several other guests complained to me about the same thing. Room decoration: the dark painted walls make the room seem smaller and with an oppressive ambience.

Dear Tour19435833702, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre Ville and I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We renoved all the hotel few month ago and changed the decoration in the rooms as in the lobby with blue and dark decoration. However, we also have standard room that are lighter decorated and we hope to have a new opportunity to welcome you in order to present you one of these rooms. Regarding the front desk, we actually welcome you through mobile phone in order to be much closer to you in the lobby when you arrive. Be sure that we will transmit your return to our team in order to improve the quality of this service, therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Very good location

Customer review rating 4.1/5

Miguel L. Families - 06/06/2019 AccorHotels certified review

This hotel is very well located, within walking distance of most of the important points to see in the center of the city, as well as to some nice restaurants. A shopping mall with a big supermarket just at the corner of the hotel helps to get basic supplies such as water and fruits....Personnel was helpful and friendly.....Just need to improve A/C as in hot days it may become unbearable!!!

Dear MIGUEL L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I really sorry to read you had a problem with A/C in your room. My engineer xhecked after your comments to solve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Average

Customer review rating 4.1/5

Alliance M. Friends - 06/06/2019 AccorHotels certified review

Fast check in and auto check out works well. The room was dark and the AC didn't work well. Plastic sheet over the mattress was a surprise.

Dear CHARLES N., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I really sorry to heard you had a problem with AC. After your comment I asked at my engineer to check your room to solve it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quiet, clean rooms

Customer review rating 4.1/5

Thomas Couples - 05/06/2019 AccorHotels certified review

We stayed 5 nights and had a good experience at this Mercure. The rooms are not large and could use more counter spaces and places to hang garments, and the closet had no light...very dark in there.

Dear EDWIN L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

a good hotel, close to the centre of town

Customer review rating 4.1/5

Anonymous Couples - 05/06/2019 AccorHotels certified review

Positive points. The property has been renovated recently and the rooms are comfortable, with good quality bedding and well equipped bathroom. The breakfast was plentiful, and service was efficient and courteous. Negative points. We came as part of a large group and therefore used the conferencing facilities. These were cramped, and the air conditioning did not function efficiently enough, making a number of us feel uncomfortable. Some of our friends also complained that air conditioning did not work in their rooms. As there was a hot spell over the week-end (up to 34 deg C during day time), it is possible that the hotel air conditioning system was simply overwhelmed. Something for the hotel management to look at.

Dear BENOIT B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre Ville. I am sorry that your experience in the meeting rooms did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A satisfactory stay

Customer review rating 4.1/5

Anonymous Friends - 02/06/2019 AccorHotels certified review

The room was comfortable, but strangely had no shelves or drawers for clothes. Breakfast was good. The staff were very helpful.

Dear RICHARD H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very satisfactory

Customer review rating 4.1/5

Philip W. Couples - 02/06/2019 AccorHotels certified review

Well-situated. Good and helpful staff. Very efficient service. Clean and smart.

Dear PHILIP W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Rude, unwelcoming duty manager Eleanor.

Customer review rating 4.1/5

M S. Couples - 01/06/2019 AccorHotels certified review

As an Accor club member, I was disappointed that duty manager Eleanor did not understand the concept of a welcome drink. When I asked for a 50cl beer, she snapped back in an extremely rude manner ‘25cl’. Her attitude was arrogant, condescending and hardly welcoming. She didn’t seem to realise was a smile was and she soon understood that I really do not appreciate being spoken to like something on the bottom of her shoe. She let her team down badly, as all other staff members were lovely. I suggest that she takes training from them on how to offer customer service. I would not recommend this hotel whilst she is still on the staff.

Bordeaux Centre Hotel

Customer review rating 4.1/5

Mr B. Couples - 26/05/2019 AccorHotels certified review

Excellent hotel and very close to the tram stop taking you iChat into the town centre.

Dear NICHOLAS B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Excellent hotel, great location, great rooms and decor and lovely staff.

Customer review rating 4.1/5

Anonymous Friends - 20/05/2019 AccorHotels certified review

The price for rooms was very reasonable. Staff very helpful. Lovely breakfast. Great modern feeling there.

Dear AIDAN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
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