Hotel - Mercure Bordeaux Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Centre Hotel

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3.5/5 1,053 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Hammam  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

  • 194 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 2,758 reviews

Our guest reviews for Mercure Bordeaux Centre Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,053 reviews
AccorHotels certified review
Anonymous Friends - 12/11/2017

Everything was ok. However I am still waiting for the hotel to refund the deposit guarantee that was taken on my credit card upon check in.

TripAdvisor review
Couples - 12/11/2017
« A Brief Respite in Bordeaux »

Property was nice but room was warm and we couldn't open the window. Last day, we needed a taxi and reception called, no answer and we saw taxi stand outside. We told the lady we would go there but she pushed forward, then taxi from stand would not take us. Cost another 7 euro.

Our hotel has responded to the review
Our hotel has responded to the review

Good Morning, I thank you for your comment, and sorry to read that your entire stay has not retained full satisfaction. Regarding the heat of the room, I immediately inform our technician. Moreover for reasons of security we can not open the windows. A study is underway for change. Know that we work a clean taxi company at the hotel. taxis outside are paused and take no one. I do however make the receptionist aware of the availability. Looking forward to seeing you again, I wish you a pleasant day. Cordially

AccorHotels certified review
Linda Couples - 11/11/2017
« It was okay. »

Room was hot, window would not stay open, AC did not work. Bed was not comfortable.

AccorHotels certified review
Marc V. Families - 03/11/2017
« Overall good but a few shortcomings that disturb the overall image »

Good location but - overcrowded breakfast place, which meant shortages in food, only one dubble Nespresso machine with one part that broke... - inconceivable that privilège rooms do not have any cabinet to put clothes (certainly for a 5 nights stay!!) - rooms were fully prepaid and still I was asked a guarantee of 500 (!!!) € which I find quite offensive.

AccorHotels certified review
Sophie S. Couples - 02/11/2017
« Good location for a short break »

Very comfortable. Reception staff were friendly.

AccorHotels certified review
Anonymous Couples - 31/10/2017
« A pleasant stay in a well run ,efficient hotel with very helpful ( and bilingual) staff. »

See above

AccorHotels certified review
J E. Solo - 31/10/2017
« Good hotel close to action »

Fast check in, upgraded with my Accor card, welcome drink, quiet room and pleasant. Breakfast was good. Location seems a bit odd but it is 5 minutes walk to cours de l indépendance. Surroundings of the hotel are not nice.

AccorHotels certified review
Anonymous Friends - 30/10/2017
« Ms »

Satisfactory. Reception staff could have been more helpful but the breakfast was great.

AccorHotels certified review
Nic K. Couples - 29/10/2017
« Lovely modern hotel in a good location to explore Bordeaux. »

Check in online was useful. Staff were friendly and available at all times. Room was very nice although lack of drawers meant we could not fully unpack. Good breakfast selection. Good location.

AccorHotels certified review
Tony B. Couples - 26/10/2017
« Very clean and comfortable staff were excellent. »

Very clean beds very comfortable,the staff were really helpful at the reception desk,they told us what to do in the town etc.First time in Bordeaux really good experience would go there again.

AccorHotels certified review
Inna Solo - 26/10/2017
« HORRIBLE »

I arrived in Bordeaux last Oct 18 at 3 am by bus and could not find a single taxi to take me to the hotel. I called the hotel to help me get a taxi and was told to go to the main entrance of Gare St Jean - that meant walking up some 40 steps and crossing a bridge (roughly 500 m). It was drizzling and I had 2 luggage with me so I kindly requested for the taxi to be sent to my location. Receptionist said it was not possible and the most he could do is give me directions. I requested instead for him to help me book an Uber yet he told me that Uber does not exist in Bordeaux (which I later found out to be a lie!) The second incident was on my last day, Oct 20. I called the receptionist to give me just a few more minutes for check out while I fix my things and make sure I have not left anything in the room. She was pleasant enough and agreed to give me time. 2 minutes later, a woman barged into the room (without knocking!) and told me to hurry up and leave the room, even after I had explained that I spoke with reception already. Very rude! Horrible experience in this hotel. I will never stay here again nor recommend it to anyone!

AccorHotels certified review
Donna B. Solo - 21/10/2017
« Excellent value »

Everything I requested was made manifest in a friendly way.

AccorHotels certified review
Patrick O. '. H. Solo - 18/10/2017

I found the room very small with practically no storage space The window in the room was filthy and badly needs cleaning

AccorHotels certified review
Anna Couples - 11/10/2017
« Close to Historic Centre »

Located close to historic centre and restaurants. Good sized rooms.

AccorHotels certified review
Kjell H. Families - 10/10/2017
« Value for money »

Clean and large room. Good and fast service. Breakfast excellent.

AccorHotels certified review
Sheena W. Friends - 30/09/2017
« Comforting stay »

The hotel was comfortable and clean and convenient for the centre. We stayed for 4 nights. The breakfast was wonderful for the first 3 mornings but on the 4th day there was a shortage of plates etc and several of the food dishes had run out and were not replenished. Although the room was adequate it lacked sufficient storage both in the room and bathroom which meant I was living out of a suitcase. Probably not a problem for an overnight stay.

AccorHotels certified review
Bob Families - 29/09/2017
« Good visit to Bordeaux »

the rooms were fine and breakfast good. It was nice to be close to the city center

TripAdvisor review
Couples - 26/09/2017
« Could do better »

Hotel caters for large tour groups at the expense of the individual left our room 10am returned at 5pm room not serviced excuse given that a large group of 90 arriving.we had put in notes at time of booking that it was our 44th wedding anniversary which happened to be on that day no recognition given .We had to wIait 45 mins for housekeeping we had hoped to relax and shower before leaving the hotel fir a restaurant booking at 7pm in the event it was all a rush, very disappointing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr Ireland, I would like to thank you for taking the time to leave a a comment after your stay at Mercure Bordeaux Centre. And we apologize for the inconvenience caused during your stay with us. We’ve had a business group arriving at the hotel, quite a large group, but in no way is prioritised over our other guests. You also warned us to an arrival at 10pm, and as such, everything was ready for that arrival, as the demands you leave on your bookings are taken very seriously. Regarding the group, as I stated, was a business group, with a seminar at the hotel. We apologize for the inconvenience caused during their stay, however, our housekeeping were instructed to have their rooms ready for 15h00, which delayed housekeeping for that day. However this was a rare occasion. In order to statisfy all our guests we also prioritised guests which requested housekeeping by placing the « please make my room » card on their doors. We truly apologize and understand the inconvenince, but thank you for your comments, as they help us better ourselves in order to better meet your expectations. We hope that on your next visit will be more to your satisfaction. Sincerely

AccorHotels certified review
Mark K. Couples - 25/09/2017
« Decent stay in Bordeaux »

When you stay at Mercure, you know what you are going to get. This is a standard modern Mercure. Rooms are large although a bit dated in style. Bathroom is very large and nicely appointed.

AccorHotels certified review
Edwin Business - 22/09/2017
« exelente »

tranquilo ,acogedor,personal amable

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