Hotel - Mercure Bordeaux Centre Hotel
Mercure Hotel Mercure Hotel

Mercure Bordeaux Centre Hotel

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3.5/5 1,149 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Paying)
    • Public indoor parking (Paying)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 8  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre  (Nearby)
  • Hammam  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00
  • Snack & beverage machine

Business services

  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

  • 194 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Iron in room
    • RJ 11 outlet
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.1/5 AccorHotels Rating Based on 3,499 reviews

Our guest reviews for Mercure Bordeaux Centre Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,149 reviews
AccorHotels certified review
Patrick P. Business - 18/06/2018
« Fantastic »

Appreciated courtesy of personnel at the Front Desk. Good Value for the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Ofer K. Business - 18/06/2018
« Excellent »

Good as always. Very welcoming and assistance by the front desk lady.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ofer K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Rg B. Couples - 17/06/2018
« Happy! »

We were happy with all the staff. We did have a problem with the hand basin ‘plug’ but this was attended to and all was well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff ! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Friends - 16/06/2018
« Noises room, from street and by lifts »

Unfortunately room was noisy ,on 5th floor above hotel entrance and next to lifts. Found that window had broken catch although stating window did not open. Agreed a 10% reduction on Bill.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that you have been disturb by some noise during your stay, please accept my sincerest apologizes. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence; our maintenance service will fix the window in your room, and also at the end of the year we will change all the windows of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Kreed Friends - 13/06/2018
« Room ok but breakfast pretty bad and we were shocked to hear it was not inluded »

We only stayed one night. Arrived late and left early. We selected Mercure because we had experienced other Mercure’s with fabulous included breakfasts. The breakfast in this hotel was not so good. I had eggs. They were clearly made from powder, not fresh eggs! I could not eat them. The worst news was to find out that we were charged 16 euros each!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristin R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In fact we propose several offers that include breakfast but you did not choose one of these when you made your booking through Booking.com. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Business - 13/06/2018
« High cost for average value. »

The cost does not compare well to the quality of breakfast, rooms or service. My biggest complaint was the "eco-towel" policy. Don't get me wrong, it is awesome you have one. The problem is I hanged the towels up to dry (and definitely not on the floor) - still they were taken by room cleaning. Also, there is really no need to remove the plastic cups even if they're used once.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gard I., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations and especially regarding the amenities we changed in our room please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will talk about this information with our housekeeping supervisor in order to take the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
G. R. Couples - 13/06/2018
« Overall the experience was good. »

Very kind and helpful personnel. Room was pleasant. Was however surprised to see plastic glasses in the room and bathroom. Had the same breakfast for 6 days.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rahendranath G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We take note about your comment regarding the plastic glasses in order to improve the services we offer you. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Friends - 13/06/2018
« The room was better than we expected. 3 of 4 front desk person were very helpful. »

X

Our hotel has responded to the review
Our hotel has responded to the review

Dear linda b., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
David B. Friends - 11/06/2018
« VERY GOOD »

PLEASANT, HELPFUL STAFF ROOM & BATHROOM FINE

Our hotel has responded to the review
Our hotel has responded to the review

Dear David B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Sandy Couples - 10/06/2018
« This hotel should not be under the Mercure or Accor brand »

Air conditioning not working. No ventilation at all. Hard bed. Bad pillows. No toiletry except a squeeze bottle in the shower. The restaurant is a joke serving ready-made meals warmed in a microwave. This hotel is a shame for the entire Accord brand. I would never sleep there again, even if you paid me to do so.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sandrine G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Anonymous Couples - 06/06/2018
« A pleasant stay in a centrally located hotel »

Hotel is reasonably easy to find, on the bus route to and from the airport, centrally located for walking into the city of Bordeaux. Hotel itself is well appointed, room was spacious, bed large and comfortable, one chair and table but lacked dressing table for the ladies. Bathroom fine except for having to step into bath to use shower. Bath surround and small shower glass did nothing to prevent water pouring onto bathroom floor which required two towels to mop up.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lynn S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Mr M. S. Friends - 05/06/2018
« Amazing staff. »

Our flight was cancelled and the staff could not do enough to help. Emilie was amazing and helped us to book trains to get home to England. Unfortunately, we did not spend much time at the hotel as we arrived at 20.00 and had to check out at 5.00 but we found everything to our satisfaction.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team, and fo sure with Emilie. Thank you for her I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Pam W. Friends - 04/06/2018
« Staff very helpful.Hotel very clean Breakfast very good. Extremely satisfied »

Bedrooms very comfortable very clean.Staff very helpful. Breakfasts very good choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear P W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Marshall D. Solo - 04/06/2018
« A very comfortable stay »

Very helpful and considerate staff. My room was comfortable. Breakfast was good. Dinner in the hotel restaurant was very nice as well. I came to really appreciate the hotel's good access to the tram station. It was sort of difficult to get back into the hotel (after, say, a day of sightseeing) by one of the doors accessible on the back side of the hotel. That's my only complaint about the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marshall D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Nello U. Families - 04/06/2018
« Satisfactory »

Satisfactory. Nice room and good breakfast service. Problem nwith transportation from the railway station, possibly due to the weather conditions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nello U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Sarah Solo - 18/05/2018
« Don’t book a privilege room! »

Stayed here for 4 nights in May Hotel is ugly, close to old town and airport bus stop Room was fine , but I paid for a privilege room and I got a dressing gown that was like sandpaper, 4 ‘complimentary ‘ soft drinks , not the fully stocked soft drink mini bar that was in the brochure and very basic toiletries, not the superior ones that were advertised I feel my room was just a normal one No black tea in the rooms and the maids didn’t have any Plastic glasses and paper cups , not very environmentally friendly, i brought a china mug from the restaurant and reused that Breakfast was one of the poorest I’ve seen , cartoned orange juice , very limited hot food Ironically, good selection of teas ! Good pastries All staff , reception, restaurant and particularly room maids were very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sarah E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

AccorHotels certified review
Andrew D. Friends - 16/05/2018

Good location, excellent rooms and breakfast, and very accommodating team of staff. Our group were all very satisfied!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
K. Couples - 14/05/2018
« Enjoyable stay, bright and fresh rooms »

As above, we really enjoyed our stay. Positives:- Polite Staff, Bright, modern, fresh rooms, really nice decor and great to have a Nespresso machine! Negatives: The duvet was coming out the side of the of the fresh white duvet cover - the duvet was a horrible brown/yellow colour which wasn't very nice!!, on our 2nd night we didn't have any bath towels (just hand towels) and the shower unfortunately leaked under the screen making a puddle of water on the bathroom floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hoad K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 11/05/2018
« A Satisifed Customer »

Being in Bordeaux for a national master swimmers championship, we found the location of the Hotel Mercure to be ideal, given its proximity to the Boiteux Swimming Pool, just a ten minute walk from the Hotel. The rooms were well kept---the house clearning staff did excellent work. The rooms provided all the comforts for which one could want. The breakfasts were ample and the dining room cheerful. The offerings for dinner in the Hotel restaurant were disappointing which made us seek dinner meals outside the Hotel. We also found there was simply not enough parking spaces to accomodate our car for the 3 nights stay. More spaces should be made available. We will continue to book accommodations with the Accorhotels group.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

AccorHotels certified review
Anonymous Couples - 11/05/2018
« Friendly helpful staff, clean comfortable hotel. »

We have stayed in Mercure hotels before. They have always been clean and comfortable. The privilege rooms are a good option. I found the staff at reception particularly helpful and friendly b

Our hotel has responded to the review
Our hotel has responded to the review

Dear John B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre. It is always a pleasure to receive such positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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