Hotel Mercure Bordeaux Centre Ville 4 stars

TripAdvisor rating 3.5/5 1,420 reviews
Hotel Mercure Bordeaux Centre Ville
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Room 1

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Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Friendly, attentive team. Available 24 hours a day

  • 7535 sq. ft. (700m²) of modular rooms for business meetings

  • Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Hammam (Nearby)
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Come discover the fully renovated Mercure Bordeaux Centre! Our restaurant "Sans Pression" and our new rooms await you.

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000
bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :   1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :   A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Our accommodations

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic room-2 single beds & 1 single sofa

  • Max. number of persons: 3
  • Area: From 20

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

K'FE LOUNGE

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

5,308 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,420 reviews

Helpful staff

Customer review rating 4.1/5

Leena Couples - 08/10/2019 AccorHotels review

The staff sorted out my reservation which I had messed up earlier, and found a wonderful solution for parking our van. Only little downside was some noisy guests in the rooms and corridor on our floor.

Dear LEENA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Dated, dirty, filthy hotel- worst than a roadside highway motel in Eastern Europe

Customer review rating 4.1/5

Vincent Couples - 07/10/2019 AccorHotels review

Filthy rooms, poorly maintained public space, hallways and rooms. The only descent area was the breakfast room.

Dear VINCENT Y., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. All our efforts are concentrated in preventing future occurrences. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Sincerely,

Well situated

Customer review rating 4.1/5

Anonymous Families - 07/10/2019 AccorHotels review

Reception helpful, towels changed even when left hanging .

Dear MARILYN F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Better options out there

TripAdvisor rating 3.5/5

ratdancer Friends getaway - 05/10/2019 TripAdvisor review

Found the location very disappointing. Hotel is surrounded by concrete blocks. Looks like being in the Barbican Centre. Room was fine but stained carpets in hallways. Walking distance to centre but there are closer cheaper options for that. Breakfast nothing out of ordinary. Would prefer something else next time.

Dear ratdancer, All the team and I would like to thank you for taking the time to write a comment after your stay at the hotel Mercure Bordeaux Centre Ville. We are really sorry to read that you did not liked the services we proposed you but we really hope you enjoyed your visits of the city. Remaining at your disposal, Best regards

perfect location to all sites.

Customer review rating 4.1/5

Dan M. Couples - 04/10/2019 AccorHotels review

large rooms, breakfast is wonderful with lot of veraity , staff is very friendly.

Dear DAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback and especially regarding the breakfast and the welcome. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Comfortable and friendly hotel

Customer review rating 4.1/5

Gordon S. Couples - 02/10/2019 AccorHotels review

Nice modern room and helpful staff

Dear Gordon S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback especially regarding the new decoration and the welcome from the staff. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Fire alarm made me tired

Customer review rating 4.1/5

Anonymous Families - 01/10/2019 AccorHotels review

The room and stay was pleasant, nice size room and bathroom and good city views. A fire alarm went off at 5:30 in the morning on our first night after having travelled for many hours and being exhausted, it was very disruptive and there was not a fire. Nothing was done to make us feel better about this situation. Also would have liked a separate shampoo hair product.

Dear KATHERINE K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations. Please accept our sincere apologize about the real fire alarm and we understand your disappointment We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not really 4 stars

Customer review rating 4.1/5

Phil B. Friends - 01/10/2019 AccorHotels review

Hotel reception lovey and staff friendly and welcoming but minor issues that should be resolved going forward.

Dear PHIL B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures and especially to the reception to address the problem and get forward expectation. Please accept our sincere apologize about the real fire alarm and we understand your disappointment We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Pensioner

Customer review rating 4.1/5

Beate D. Friends - 29/09/2019 AccorHotels review

My staying at your hotel was verey pleasant. The room was comfortable and the sevice was very good

Dear BEATE D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Average hotel experience

Customer review rating 4.1/5

Anonymous Business - 29/09/2019 AccorHotels review

Clean and comfortable, but not extraordinary.

Dear AHMAD I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. I will share your feedback to all the teamand I really do want to apologize for the welcome you received. Check in is for us really important so be sure that I will personnaly meet the person in order to improve the quality of our services. Thank you again for sharing your experience, and we hope to have a new opportunity to welcome you. Sincerely,

Perfect for my needs

Customer review rating 4.1/5

Anonymous Business - 28/09/2019 AccorHotels review

Staff on reception were helpful, and I particularly like the informal, yet efficient way they approach guests to checkin/checkout rather than doing from behind a desk. The room was stylish and met all my needs. I can't comment on food as didn't eat there.

Dear FIONA MARY T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience at Bordeaux, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Very good

Customer review rating 4.1/5

Anonymous Couples - 27/09/2019 AccorHotels review

Comfortable rooms, friendly staff easy access to transport.

Dear PAMELA JOHN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Convenient hotel for a visit to Bordeaux

Customer review rating 4.1/5

Charles Couples - 25/09/2019 AccorHotels review

The room was freshly decorated and had everything needed. The breakfast experience was marred by having to ask for the buffet to be replenished every morning. The hotel does not have a restaurant despite what they say. It is just a restricted bar snack menu. Meriadeck is a 1960s concrete development next door and the streets were gloomy and deserted with a toilet smell. Best avoid approaching the hotel from that direction.

Dear CHARLES C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with the responsible and his team to address the problem and prevent future occurrence. In fact, same products and services have to been proposed from the begining of the morning till the last time. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Clean and nicely located

Customer review rating 4.1/5

Ms. A. Couples - 21/09/2019 AccorHotels review

Basic rooms, basic breakfast, clean and comfotably located

Dear OSNAT A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Mediocre

Customer review rating 4.1/5

Y.t. Couples - 17/09/2019 AccorHotels review

No proper reception to know where exactly to check in. Booked privilege room which advertised as king sized bed and had a confirmation email replying the bed dimension of 180x200cm but only to get a queen sized bed. Staff would not listen and blatantly said all privilege room has the same bed. Definitely felt cheated in this sense when the website and email from the hotel said otherwise.

Dear YVINNE T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations and especially regarding the bed size; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Be sure that we will have a look on the websites in order to be sure we propose you the right services and address the problem to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Nice hotel, conveniently situated.

Customer review rating 4.1/5

Helge S. Friends - 16/09/2019 AccorHotels review

Nice room, informal and friendly atmosphere. Excellent breakfast. Not all of the staff up to the standard we were welcomed with.

Dear HELGE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

We would revisit..

Customer review rating 4.1/5

Harry Q. Couples - 16/09/2019 AccorHotels review

Overall service was excellent.. Bedroom excellent.. Staff very helpful..

Dear MARY q., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Ian M.

Customer review rating 4.1/5

Ian M. Friends - 09/09/2019 AccorHotels review

Clean rooms, great selection at breakfast and courteous staff. Also good location.

Dear IAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

One night stop

Customer review rating 4.1/5

Randle T. Couples - 09/09/2019 AccorHotels review

A very pleasant stay, one night whilst waiting for an onward flight, good hotel, location and staff

Dear RANDLE T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Didn't like location, rather seedy

Customer review rating 4.1/5

Anonymous Couples - 05/09/2019 AccorHotels review

Average

Dear SUE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the breakfast charged on your room, it is a common procedure for all our guests. that's why we send an account statement to our customers so we can check it and correct default edits. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,
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