Hotel Mercure Bordeaux Centre Ville 4 stars

TripAdvisor rating 3.5/5 1,408 reviews
Hotel Mercure Bordeaux Centre Ville
See on a map
+ 22 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • A 5-minute walk from the historic center and main tourist attractions

  • Friendly, attentive team. Available 24 hours a day

  • 7535 sq. ft. (700m²) of modular rooms for business meetings

  • Easy access from Bordeaux Mérignac airport and/or the Saint Jean train station

  • Web Corner and free WIFI throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
  • Boutique Gourmande
  • Porter
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre (Nearby)
  • Hammam (Nearby)
Business services
  • 13 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Come discover the fully renovated Mercure Bordeaux Centre! Our restaurant "Sans Pression" and our new rooms await you.

Hotel location

Hotel Mercure Bordeaux Centre Ville

5 rue Robert Lateulade
33000
bordeaux
france

Tel: +33556564343

Fax: (+33)5/56965059

Contact email

Check-in from 14h00

Check out up to 12h00

  • GARE SAINT JEAN :   1 Centre commercial Meriadeck

  • MERCURE BORDEAUX CENTRE :   A MERIADECK

  • By plane

    BOD MERIGNAC At 8km / 4.97 miles

  • By plane

    MERIGNAC AIRPORT At 9.8km / 6.09 miles

  • By car

    SORTIE 11 A At 12km / 7.5 miles

  • By car

    SORTIE 21 At 12km / 7.5 miles

  • By train

    BORDEAUX ST JEAN At 4km / 0 miles

  • By train

    BORDEAUX SAINT JEAN At 4km / 2.49 miles

GPS :44.83851, -0.586266

Our accommodations

We offer you a moment's relaxation in spacious and comfortable rooms with a contemporary design. Choose between a Standard Room and a Privilege Room that offers a wider range of services.

Classic Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Superior Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Privilege Room with twin beds

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • Satellite/cable colour TV

Classic room-2 single beds & 1 single sofa

  • Max. number of persons: 3
  • Area: From 20

Classic Room with twin beds

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Satellite/cable colour TV

Our restaurants and bars

K'FE LOUNGE

Photo non contractuelle / Strictly non binding

A spacious bar with a cozy and inviting atmosphere, just perfect for relaxing. Whether you are meeting a business contact or having drinks with friends, we have thought of everything to make your experience an enjoyable one. Take a moment for yourself...

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 250

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 150 people

Find out more

Our guest reviews for
Hotel Mercure Bordeaux Centre Ville

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.1/5

5,201 reviews

tripadvisor

TripAdvisor Rating 3.5/5

1,408 reviews

Ian M.

Customer review rating 4.1/5

Ian M. Friends - 09/09/2019 AccorHotels review

Clean rooms, great selection at breakfast and courteous staff. Also good location.

Dear IAN M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

One night stop

Customer review rating 4.1/5

Randle T. Couples - 09/09/2019 AccorHotels review

A very pleasant stay, one night whilst waiting for an onward flight, good hotel, location and staff

Dear RANDLE T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Didn't like location, rather seedy

Customer review rating 4.1/5

Anonymous Couples - 05/09/2019 AccorHotels review

Average

Dear SUE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. About the breakfast charged on your room, it is a common procedure for all our guests. that's why we send an account statement to our customers so we can check it and correct default edits. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Perfect!

Customer review rating 4.1/5

Jon D. Families - 03/09/2019 AccorHotels review

What an excellent experience all round. A perfect hotel, with excellent facilities and friendly staff. A great base for a beautiful city.

Dear JON D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Extremely disappointed

Customer review rating 4.1/5

Paula L. Couples - 02/09/2019 AccorHotels review

I would say for a 4 star hotel, that is in correct . Your reception area was a public bar with inexperienced receptionist, one of whom tried to overcharge us. The night porter was extremely rude when we asked for extra milk and blatantly said, no !!

Overnight stay before collecting family from airport

Customer review rating 4.1/5

Mrs W. Couples - 30/08/2019 AccorHotels review

Polite and helpful staff on arrival & departure. Arrived early enough to bag a parking space. Convenient for local restaurants for the evening.

Dear SARAH W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Welcoming, helpful, comfortable, good ambience

Customer review rating 4.1/5

David W. Couples - 27/08/2019 AccorHotels review

Very good for access to public transport, for easy walk to interesting parts of Bordeaux; handy Auchan around the corner; room was clean and bright. As we styed for four days, we were disappointed that the menu did not change. We ran out of dinner choices so ate elsewhere after two nights.

Dear DAVID JAMES W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Be sure that your comments about the choice of the menu will be orward at the Restaurant Manager. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Perfect in the centre

Customer review rating 4.1/5

Yolanda Friends - 26/08/2019 AccorHotels review

The location is perfect, next to the cathedral and you can walk around the city. Spacious rooms, comfortable bed and the bathroom was also very good with bathrobe and slippers. And they also offer you a free minibar, which is a great detail. Full breakfast and everything was very tasty. The attention of the staff very well. I recommend it

Dear YOLANDA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Great stay

Customer review rating 4.1/5

Eleanor W. Solo - 26/08/2019 AccorHotels review

Room was a good size with a large bathroom. Clean and neat. Unfortunately chair had no plug nearby for charging phone so had to sit in bed which was a little too high. All staff were lovely and helpful both with directions, ordering a taxi etc.

Dear ELEANOR W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Very convenient and comfortable

Customer review rating 4.1/5

Penelope K. Couples - 25/08/2019 AccorHotels review

We were greeted by a very friendly young man and taken through what we needed to know. The room was clean and comfortable with plenty of hanging space although lacking in drawer space. The hotel was convenient for what we wanted.

Dear Penny K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Good all round s.

Customer review rating 4.1/5

Good S. Couples - 23/08/2019 AccorHotels review

Good hotel, close to the city centre, disappointed there was no car parking available

Dear NELLI B., We very much appreciate your comments regarding your s. at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Helpful staff, close to city centre

Customer review rating 4.1/5

Andy Friends - 23/08/2019 AccorHotels review

Easy check in and facilities as expected in a 4*. Easy walk to the centre and close to transport. clean and welcoming.

Dear ANDREW C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Great room and location

Customer review rating 4.1/5

Alejandro Couples - 23/08/2019 AccorHotels review

The staff was very nice with us and help us to visit the city center in an afternoon. Thanks a lot.

Dear ALEJANDRO M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Quite good with minor faults towards the end of the stay

Customer review rating 4.1/5

E.s. Couples - 19/08/2019 AccorHotels review

All was good until Friday afternoon and check out on Saturday. On Friday (aroud 5pm) of our stay a cleaning lady entered our room right after knoking the door. She said nothing before entering or after she realized we were in the room. She didn't say sorry or anything to state that she wrongfully entered the room. What if one of us was in a shop and other one in the shower. Situation where a unknown person unlawfully enters the room would have been awful. Please make sure this doesn't happen to anyone in the future. The other thing is that we had rented a car for Tuesday and we booked the parking for only one night. We stated clearly that parking only for one night. In the checkout we found you tried to bill us for all nights after Tuesday. Irritating. Luckily the reseptionist handled the situation quickly. Futhermore notes: Single-use cups in the rooms are way off your claims of being a sustainable hotel. The nescafe capsules had only one of each type, but there was two of us so both of us couldn't have coffee during the same day.

Dear EERO S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. About the incidence of the room, please acceptour apologize. I immediately reminded the housekeeper, for follow-up to keep the rooms occupied / occupied, so that this situation does not happen again in the future. In addition, I made a reminder about the speech to be given to customers, which must meet our quality standards. You're right about cups in single-use room. know that we will soon be operating an operation to limit the plastic in our hotel. For information, we have set up a selective sorting of our organic waste. All members of the hotel team are very sensitive to these topics. And we have all followed trainings in this direction Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

Nice welcome, comfortable room not far from city center

Customer review rating 4.1/5

Mark Solo - 18/08/2019 AccorHotels review

The value for money is good. Warm and friendly welcome, pleasant rooms and comfortable bed

Comfortable

Customer review rating 4.1/5

Anonymous Families - 17/08/2019 AccorHotels review

Quite conveniently located. Friendly staff. Comfortable rooms. Paper and plastic cups in bedrooms and bathrooms - surely this is not good for the environment?

great location and swift service, facilities need to be maintained

Customer review rating 4.1/5

Michelle L. Friends - 15/08/2019 AccorHotels review

we were able to travel very easily to the train stations and was within walking distance to the centre of town, overall the location of the hotel was the best part of it. the room was comfortable and clean with the exception of the toilet door that was extremely squeaky and would interrupt sleep in the middle of the night should one of us go to the toilet. We gave the staff the same feedback upon check out.

Dear MICHELLE L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we directly checked with the housekeeping department in order to clean the door of the room 310 and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

NOT THE USUAL QUALITY STAY WE ALWSYS HAVE AT THIS HOTEL

Customer review rating 4.1/5

G. K. Families - 08/08/2019 AccorHotels review

We have been coming for many years as have family and friends we recommended.. this time we did not find it to be of the usual standard. A few things not good, we were often left towels for 2 people when there was 3 of us in the room. I never got the welcome drink as part of the Silver Ascot card and had to ask for it .. when we got it we got 3 small drinks for our full party of 5.. so 2 guests never got a drink. I also had €100 euros deducted from my credit card and still not refunded yet and finally the hotel attempted to charge me for breakfast when none of us had any breakfast. Overall disappointing.. might need to look at alternative accommodation for next year.. shame as we have always liked this hotel.

Dear G. K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Bordeaux Centre-Ville. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. I really do want to apologize for the towels in your oom. Please rest assured that we will transfer your comment to our housekeeping department in order to address the problem and prevent future occurrence. For the pre autorisation, in fact we request 50€ per night /per room. I really do want to apologize if this one has been still written on your account but I confirm you that we cancelled on your departure. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Great location!

Customer review rating 4.1/5

Carole C. Couples - 06/08/2019 AccorHotels review

The location was excellent, close to the subway station and bus station. Walking distance to the old center. A big mall next door, with a big grocery store. Was very pleased with the location. The staff was very friendly and helpful. I did find it odd that there's no "real" front desk in the lobby. Just staff with a laptop... Could use new pillows.

Dear Wayne C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit at Bordeaux will be as pleasant as the previous one. Sincerely,

Satisfied

Customer review rating 4.1/5

Alexandra Couples - 02/08/2019 AccorHotels review

Overall ok and satisfied with some minuses in the location (not so close to the city centre), the mini bar was empty, the glasses in the room were all plastic. Also, a very not elegant situation, at the check-in, the person from the staff was insisting that we must guarantee with a blocked amount from the credit card (50 eur/pers/day) although we clearly specified that we are not interested in spending time at the hotel, and therefore was not needed. In case we would have changed our mind we would have paid in cash or at the end. After all he understood but i find it very disturbing that it was very insistent.

Dear ALEXANDRA S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Bordeaux Centre-Ville. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding the pre autorisation, we would like to apologize for the inconvenience it caused you. In fact, through the group procedure we request 50e pre autorisation on arrival for any extras but, be sure we will transmit your feedback to the reception in order to be more flexible. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in bordeaux