Hotel - Hotel Am Konzerthaus Vienna MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Am Konzerthaus Vienna MGallery by Sofitel

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4.5/5 2,848 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room
    • WiFi access
  • Private indoor parking
  • Reduced mobility rooms
  • Pet allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • VIENNA SCHWECHAT
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Shoe shine machine
  • Porter

Leisure and activities

  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 8 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 211 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Crib on request
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,068 reviews

Our guest reviews for Hotel Am Konzerthaus Vienna MGallery by Sofitel

100% genuine reviews from our guests

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4.5/5 TripAdvisor Rating Based on 2,848 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
TripAdvisor review
Family - 20/04/2018
« 2 das in Vienna »

We have stayed already approx. 30 times in this building and have almost only excellent opinions about the hotel,.close to the center, walking distance to everywhere and good service..We have and could continue to recommend to friends and family members.

TripAdvisor review
dingNyc Couples - 17/04/2018
« No Bar or Lobby »

Upon arrving at the facility, I was told the Bar was closed due to a renovation. Since we like hanging out at the bar for a nightcap and when we return for the days activities, this was quite disappointing. We love Sofitels and stay there when ever there is availability. A short time before this we stayed in the DC Sofitel and ran into the same problem, so this was the second time in a short span. The worst was told it was not a cancelable rate I had booked, even though they didn't provide the services they advertised.

Our hotel has responded to the review
Our hotel has responded to the review

Dear dingNyc, thank you for taking the time to tell us about your experience at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. For any inconveniences caused by our construction I would like to apologize, yet I am sure our team tried their utmost to provide you with the best possible service. I appreciate you sharing your concerns, and it is my hope that you will give us the opportunity to better serve you in the near future as our construction work will be conducted soon and we will therefore be able to provide you with a stage of the art lobby and bar. Please do not hesitate to contact us directly, if you wish to discuss the reservation policy further in details. I shall remain with humble regards and sunny greetings from Vienna. Elisabeth Schweiger Project Coordinator

TripAdvisor review
MagMP2018 Business - 15/04/2018
« Hotel in process of renovation »

I have stayed in Am Konzerhaus for one night and my impression was average. The room was very hot and nothing could be done about it. Breakfast was also average in a too small restaurant room, I was sitting with strangers at the same table due to lack of space. Generally the whole hotel needs refurbishment and it is done now, which means a bit of noise and lack of space.

Our hotel has responded to the review
Our hotel has responded to the review

Dear guest, thank you for your feedback! Indeed we are very excited about the renovations going on, meaning also having a complete new restaurant, with much more breakfast options and a more comfortable lobby very soon! We hope to welcome you back one day so that you can experience the change! Best regards, Dafne Hauck Front Office Manager

AccorHotels certified review
Julien Couples - 07/04/2018
« Very helpful desk staff »

We were warmly welcomed at the reception and given plenty of tips on visiting Vienna. We appreciated the discounts on tours, and the reservations made for us at nearby restaurants. The staff at the front desk were exceptionally helpful and friendly. We also liked the humorous welcome note and two sets of earplugs (plus a little rubber duck disguised as a construction worker) in our room apologizing for any inconvenience that the renovations were causing. The breakfast buffet selection was excellent, from the variety of meats, cheeses, cereals and sweet rolls to the hot dishes.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julien C., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Elisabeth Schweiger Project Coordinator

AccorHotels certified review
Detlef G. Couples - 22/03/2018
« Warm and welcoming »

We were greeted very warmly by very friendly reception staff, receiving lots of good info on Vienna, but most importantly they recommended two excellent restaurants in the vicinity. The rooms where very comfortable, well heated (it was -5 Degrees in Vienna) and very clean. Despite being opposite the lift (very handy) the room was very quiet indeed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Elisabeth Schweiger Project Coordinator

AccorHotels certified review
Anonymous Business - 13/03/2018
« Nice stay but a bit noisy! »

It would have been nice to have forewarning of your re-refurbishment as I was really very worried when I arrived late at night and had a brief panic that the hotel had closed! You had done a lot to make sure the impact on the guests was not too much though and I appreciate that. The staff were immensely helpful and cheerful as always. There were a couple of days when I needed to do some work in my room and that was a bit of a challenge with all the noise.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Catherine O., Thank you very much for your feedback! We are trying to get better lights outside, in order to avoid brief panic situations like you had. Sorry for this! On the other hand, I would like to apologize for the noise and the troubles it may has caused to your work. It would be a great pleasure welcoming you in the future, please do not hesitate to contact me direct before your arrival, I would love to assure you a nice and quiet room (maybe also an upgrade is possible). Sincerely, Dafne Hauck Front Office Manager

AccorHotels certified review
Mei S. Friends - 01/02/2018
« Good location, cozy room and nice breakfast. »

The location is good and convenient. Room is comfort and they gave us a small bottle of Jam to welcome us. Room is clean too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mei Sing Goh, We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Sincerely, Dafne Hauck Front Office Manager

TripAdvisor review
JoFra9800 Business - 22/01/2018
« A nice and friendly Hotel for our business trips »

I choose this Hotel because it is near to the city center and it is also prefered by some of my business partners. Although the restaurant and bar are under construction, breakfast was served and as good as always. The room with its real cosy bed is space and well equipped. As an Accor Gold member I received an up-grade with some nice and delicious gifts, the Nespresso machine, slippers and bathrobe, very comfortable and appreciated. The reception staff is friendly and helpful to find a good restaurant in the neighborhood. I am supposed to come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JoFra, thank you very much for your review and for your loyalty to Accor! I am glad to read, that you had a nice experience with us. We wish to have the opportunity to welcome you back in the future, with a new and modern restaurant! On the meantime we still offer some great options of roomservice and as you mentioned, we are always happy to recommend restaurants next by. Best regards from Vienna, Dafne Hauck

AccorHotels certified review
Joerg R. Business - 12/01/2018
« Joerg »

Central location and very good customer Service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Joerg R., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I am glad that you liked our service on the reception desk. Please if you need anything else, if you have questions or wishes, do not hesitate to contact us anytime. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roman Civaj Assistant Front Office Manager

AccorHotels certified review
Jules Couples - 08/01/2018
« Jules »

Warm and welcoming, nothing was too much trouble for the helpful staff, really enjoyed our stay, and Vienna is such an elegant city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia Moore, We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roman Civaj

TripAdvisor review
David B Friends getaway - 06/01/2018
« Far below the standards expected of Accor hotels »

As a Le Club platinum member I stay in a great many Accor hotels across Europe, Asia and Australia. This hotel is way below the standards I would normally expect to experience and is amongst the worst Accor hotels I have stayed in. My partners hand luggage was stolen from the hotel lobby whilst we were checking in. Theft recorded on the hotel cctv and police called. Hand luggage not, of course found. At no point did the manager or duty manager contact me about this incident as might be expected. After spending an hour cancelling credit cards, phone SIM cards etc I requested that the manager contact me during my stay. This did not happen. I can only assume that the incident was either not reported to the manager by the receptionist or that theft is so common at this hotel the manager is not bothered. Either way extremely poor management. The hotel rooms are quite old worn and tired. The carpet in our room was stained with what looked like blood. One of my friends staying in another room had a room safe that did not function, was reported and could not be fixed. Service in the hotel bar was chaotic, glasses dirty, tables not cleaned from the last guests and drink measures variable. We did not use the restaurant for breakfast but heard other guests complaining about dirty tables not being cleared. It too, appeared chaotic. In my view this hotel is very badly managed and very far below the standards I have experienced at other M Gallery Hotels or indeed Accor hotels in general.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, first of all, thank you for your review and sorry for the delay with the answer. As I was on duty the night of the 30.12, my colleagues preferred to wait for me to answer you properly. As we checked the videos together, and afterwards I called the police, it is difficult for me to understand this feedback on TripAdvisor. Your group actually left the luggage without a person taking care of it, we saw this all together on the cctv. At the moment of checking the cameras, all of you seemed to comprehend that it wasn’t possible for the receptionist to control the luggage on the place you left it, as it was not on our field of view. I offered my business card to your friend and also offered you the option to use our house phone free of charge to cancel all the credit cards. My colleague who checked you in, explained and translated the occurred situation to the local police. Of course it is an awful situation, and I would have love to be sitting/standing in the lobby in order to detect the thief in this moment. Unfortunately, it was a very busy day, and a professional thief took advantage of the inattention of a couple of minutes. We really try our best to have happy guest living memorable moments in our hotel. This was a complete unusual situation and I would love to be able to delete it, in order to give you and all your friend nice memories about new year’s eve in Vienna which is fabulous. With kindest regards, Dafne Hauck Front Office Manager

TripAdvisor review
Family - 02/01/2018
« Wonderful hotel! »

Perfect hotel,perfect location everything within walking distance and excellent service! The buffet was superb! I must add that it is baby friendly! Everyone from the reception to the bar was very polite and helpful! We just didn't know that there is a deposit of 100e just in case we use the minibar.We wasn't informed about it.The deposit is done once you arrive.It is returned though when you leave and you don't use the minibar.Overall the hotel fulfillrd our expectations!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vikaki9, first of all we would like to thank you for staying in the Hotel am Konzerthaus – MGallery by Sofitel. Please be assured that we do our utmost to make our guests enjoy their stay and to offer the best service they have come to expect from a MGallery Hotel. I am glad that you enjoyed your stay in our hotel. I am happy to share a review like that with all my colleagues. Feel free to contact me anytime, if there is anything else what we can do for you. Best regards, Roman Civaj Assistant Front Office Manager

TripAdvisor review
Couples - 31/12/2017
« Location! »

Convenient location to transit, concert venues, Christmas markets, and good restaurants. Helpful staff. Clean spacious room. Delicious breakfast with numerous options. Staff will bring other made-to-order items. Great prepay price!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dave, Happy New Year! Thank you for having taken the time to tell us about your stay in Vienna and our hotel, it is truly a big pleasure of mine reading such kind words. I will have them well shared with the team and am hoping to be able welcoming you again 2018. Best regards, Elisabeth Schweiger Project Coordinator

AccorHotels certified review
Yaakov S. Friends - 14/12/2017
« was perfect »

service was excellent! room was big and clean with adella painting :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yaakov s., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dafne Hauck Front Office Manager

AccorHotels certified review
Anonymous Couples - 14/12/2017

Great feeling to feel truly welcome in a hotel!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paramet K., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dafne Hauck Front Office Manager

AccorHotels certified review
Anonymous Friends - 14/12/2017
« Thanks »

Great personnel, great stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pim S., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dafne Hauck Front Office Manager

AccorHotels certified review
Anonymous Couples - 14/12/2017
« Great stay in Vienna »

We have a good time for the stay. Looking forward to getting back again. Please cascade this positive feedback to all team.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Thanapol B., Thank you very much for taking the time to complete our survey. I am really glad to read that we were able to fulfil your expectations in every way! We hope to welcome you back again soon. With warmest regards, Dafne Hauck Front Office Manager

AccorHotels certified review
Pamela Friends - 12/12/2017
« Great location and very friendly staff »

Nice hotel in a great location for seeing Vienna. Room was very comfortable if a little bit tired looking. Nice breakfast included in deal although staff had some difficulties in keeping up with service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela M., Thank you very much for taking the time to complete our survey. Please allow me to apologize for the inconveniences during the breakfast, we hope to have the opportunity of better serve you in the future! With warmest regards, Dafne Hauck Front Office Manager

AccorHotels certified review
Minnie Couples - 11/12/2017
« Excellent quiet location close to centre, friendly staff and comfortable rooms »

On arrival the receptionist was most welcoming and informed us about the free walking tour provided by the hotel which we did and this was excellent. Rooms very comfortable and quiet, good selection for breakfast and staff all very friendly and helpful. Location within walking distance of city centre sights and close to Stadtpark underground for heading further afield eg to Schonbrunn Palace.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Douglas M., Thank you for reviewing us, thank you for letting us know that we did a great job and you enjoyed your days in Vienna so much! I already shared with my team your beautiful words! See you next time. With kindest regards, Dafne Hauck Front Office Manager

AccorHotels certified review
Ale M. Families - 09/12/2017
« A great vacation in Vienna »

Everything was great: very good location in central Wien, the rooms were comfortable, clean and welcoming. The staff is super. We really appreciated all the attentions and the care in the room especially at night when someone from the staff enter the room leaving a chocolate on the pillow, the information about the weather for the day after, and the cups for infusions ready near the beds. This is a lovely surprise when you come back at the end of a very cold day. We also received a small attention with chocolate on St Nicolas. I highly recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alessandra Monachino, We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Dafne Hauck Front Office Manager

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