Hotel - Hotel Am Konzerthaus Vienna MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Am Konzerthaus Vienna MGallery by Sofitel

4.5/5 2,903 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room
  • Private indoor parking
  • Reduced mobility rooms
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • VIENNA SCHWECHAT
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Shoe shine machine
  • Porter

Leisure and activities

  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
See all services

Hotel location

Our rooms

  • 211 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Pay per view channel(s)
    • Baby bed
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 4,255 reviews

Our guest reviews for Hotel Am Konzerthaus Vienna MGallery by Sofitel

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 2,903 reviews
Stephen B. Business - 18/07/2018 AccorHotels certified review
« Very disappointed with attitude towards breakfast service »

Mostly satisfactory with the exception of urge both in online booking, check in and direct face to face with the breakfast hostess to buy a E24 breakfast. When I asked for just a coffee and croissant I was first told it was not possible and the asked to sit at the bar, unbelievable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MR Stephen B., Thank you for your feedback. Please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We very much appreciate your concerns, and hope to get another opportunity to better serve you in the near future. Sincerely Csilla SZépvölgyiová Front Desk Agent

Ralph Business - 17/07/2018 AccorHotels certified review
« Very Nice Hotel , cozy rooms and friendly staff. »

As a LeClub Platinum Member my first stay in a MGallery property. Very positive surprise. The status recognition was more then 100% and the comfort provided all over fantastic. Highly recommended !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D.! Thank you so much for the fantastic feedback and your loyality at Accor. I'm delighted to hear you had a wonderful experience at the hotel and our colleagues were able to delight you. We are looking forward to welcoming you soon again. Best regards from Vienna, Mateja Kalic Front Office Agent

Anonymous Couples - 16/07/2018 AccorHotels certified review
« Lovely and luxurious. »

Hotel is in a great location, staff are friendly and helpful and the room well appointed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W.! Thank you very much for the great review. Good to hear that you were suited with the location and your room. Also I appreciate the nice comments about my colleagues. We are looking forward to welcome you again soon. Best regards from Vienna, Mateja Kalic front office agent

Harsh Couples - 16/07/2018 AccorHotels certified review

Good staff ( except for a couple of rude staff during breakfast) Clean rooms Welcoming hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Harsh D., I am so very sorry for the rude staff you met during the breakfast! I just forwarded your review to our restaurant manager, because we truly want our guests to feel comfortable and welcome during every experience in the hotel. Sincerely, Dafne Hauck Front Office Manager

Anonymous Friends - 16/07/2018 AccorHotels certified review

Enjoyable experience. Helpful and pleasant staff. Lovely breakfast. Down stairs very nice however bedrooms a bit tired and need of an upgrade.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., Thank you so much for your feedback. I am happy that you had an overall enjoyable stay with us and I appreciate the lovely notes about our stuff. The rooms will be renovated next year, we just have to choose a great design for them. We are looking forward to welcoming you soon again. Kind regards, Mateja Kalic Front Office Agent

Hilary S. Couples - 16/07/2018 AccorHotels certified review
« Just right in all ways for our stay. »

Friendly and helpful staff on arrival and all through week. Happy with room.....good to have a table and chairs as well as units and plenty of room. Breakfast superb. Well stocked. Staff really on the ball. Location very good for galleries museums and metro.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S.! It is a pleasure to read such a fantastic review. Great to see that our location was perfectly suited to your needs during your recent stay. Also I am very happy that you liked our service and your room. We are looking forward to welcoming you in our hotel soon again. Kind regards from Vienna, Mateja Kalic Front Office Agent

T.m Couples - 16/07/2018 AccorHotels certified review
« How is this 4 stars? »

Room was dirty and worn out. Dirt marks on walls and in the bathroom. Worst 4 star hotel I have ever been in.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr M.! Vielen Dank, dass Sie sich Zeit genommen haben unser Haus zu bewerten. Es tut mir sehr leid, dass Sie Ihr Zimmer nicht wie gewünscht vorgefunden haben. Wir haben schon mit unserem Housekeeping Managerin gesprochen und werden noch weitere Trainings und Schulungen ansetzen um in Zukunft solch gravierende Fehler besser vermeiden zu können. Wie ich der Punktebewertung entnommen habe waren Sie mit unserem Service zufrieden. Wir würden uns sehr freuen, wenn Sie uns noch eine Chance geben würden und wir Sie bald wieder bei uns begrüßen dürfen. Mit freundlichen Grüßen, Mateja Kalic Front Office Agent

Gyorgy M. Couples - 16/07/2018 AccorHotels certified review
« Great stay ! »

Fast / effective check-in/out, very friendly hotel team, nice room / bathroom, good hotel location / accessibility, vrey good change of breakfest room vs my last stay, bar is also well facelifted

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M.! Thank you so much for sharing your review with us and great to see that our service suited you. I appreciate your feedback and hope to see again soon. Best regards, Mateja Kalic Front Office Agent

Maggie Couples - 15/07/2018 AccorHotels certified review
« Beautiful hotel and delightful staff. »

We had a lovely stay at Hotel am Konzerthaus in Vienna. It is elegant and stylish, in a quiet and convenient location. The staff are all charming. From the staff servicing the bedrooms behind the scenes, to the desk staff and restaurant staff, every single one was friendly and helpful. I would definitely stay here again, and will be recommending it to my friends. Thank-you so much everyone.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We would like to thank you so much for taking your time in completing our survey. Your comment about your stay and our team really made us smile, we really appreciate it. It is always very nice to receive such a positive feedback. Thank you again for sharing your experience with us and it would be a great pleasure to welcoming you back soon to our hotel for your next trip to Vienna. Kind regards, Alejandra Loucel

Carol D. Friends - 15/07/2018 AccorHotels certified review
« A very good hotel conveniently situated in Vienna »

I really liked the hotel. The beds were very comfortable and the bathroom good. I particularly liked the complimentary shower cream and body lotion. The breakfast was excellent with lots of choice. We also enjoyed a drink in the bar in the evening where the waiters were very attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr D.! Thank you so much for the nice feedback. To read that you had a comfortable stay is a pleasure for us. I am very happy that you liked our service at the restaurant and bar. Also it is great to hear that you used the complimentary bath things. We are looking forward to welcoming you in our hotel again. Kind regards Mateja Kalic

Iryna F. Solo - 14/07/2018 AccorHotels certified review
« Great find »

My stay at the hotel was excellent. Everything and everyone met my expectations. I recommended this hotel in Vienna to my friend and will stay here again on my next trip to Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iryna F., We would like to thank you so much for taking the time to complete our survey. Your comment about your stay really made us smile and we are happy that we met your expectations. It will be a great pleasure to welcoming you back soon to the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. Best regards from Vienna, Alejandra Loucel Front Office Agent

Anonymous Business - 14/07/2018 AccorHotels certified review
« Good »

Good location, good service, attentive personal

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., thank you very much for choosing our hotel for you stay in Vienna. I appreciate your feedback and I am glad that you had a good stay. We are looking forward to welcoming you in our hotel soon. Best regards, Mateja Kalic Front Office Agent

Hamtat Business - 14/07/2018 AccorHotels certified review
« cozy and convenient »

near to subway stations. best choice for Concert-goers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you very much for completing our survey and for choosing the Hotel am Konzerthaus Vienna - MGallery by Sofitel. I am happy that you liked your stay as well as the location and it will be a great pleasure to welcoming you back soon. Best regards from Vienna, Alejandra Loucel Front Office Agent

Anonymous Couples - 09/07/2018 AccorHotels certified review

The bar staff were amazing. The complimentary drinks on arrival, also great. thank you for the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you very much for your time to answer our survey regarding your stay at our Hotel am Konzerthaus. We are so happy that you enjoyed your stay and specially our new refurbished bar as well as your welcome drink. It would be our pleasure to welcome you back soon in Vienna. Kind Regards, Maria Loucel Front Office Agent

W. Couples - 07/07/2018 AccorHotels certified review
« Average »

Just good enough for a short stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shui Lun W., we are sorry you had the feeling our staff wasn't helpful. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I apologize for that and hope to welcome you back to show you our standards. Sincerely, Sabrina Sumetsberger Front Office

Peter K. J. Business - 06/07/2018 AccorHotels certified review
« Perfect location in Vienna »

My stay was part of a business trip and when on a business trip, I want everything to be smooth and 100% trouble free. Htel Am Konzerthaus fully lived up to my expectations. Kind and competent staff. Good rooms and even if the room was not recently renovated, everything worked fine, it was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We would like to thank you so much for taking the time to complete our online survey. Your comment about your stay really made us smile, we really appreciate it. It would be our pleasure to welcome you back in our hotel. Best regards, Maria Loucel Front Office

Christinet Couples - 06/07/2018 AccorHotels certified review
« Return visit »

We stayed here with friends in June 2017 and had no hesitation in booking our stay here for our return visit to Vienna. The location of the hotel is excellent for us, only a short walk to the central area and the added benefit of the taxi rank adjacent to the hotel is a bonus. The staff are very friendly and accommodating, the bar staff in particular a great improvement on last year........the recently relocated bar to the centre of the lounge area where the bar staff are visible!!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you sooo much for the kind words about our hotel. We are really happy that you enjoyed our new bar and that also you decided to come back to our hotel! It is always a pleasure to hear when we leave a good memory on our guests mind, and it is even bigger when we get the chance to welcome you back! Please let us know if maybe there is a trip 2019 for Vienna planned! We will make sure to make it as memorable as the ones before. Kind regards from Vienna, Maria Loucel Front Office Agent

John Business - 06/07/2018 AccorHotels certified review
« Good location, nice staff, great breakfast, well renovated ground floor »

The location is very central and the rooms of a good standard. The staff very nice and helpful. Formerly there was a capacity and space problem at breakfast, but this has been solved through the renovation of the ground floor, which is now both elegant and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We are so pleased to read your kind words! Thank you very much for taking the time to complete our survey! We are also so happy that you are satisfied with our refurbishment. It would be our pleasure to welcome you once more in our hotel. Please in case you are planning a new trip to Vienna let me know! I will make sure we make your stay as memorable as possible. Kind regards, Maria Loucel Front Office Agent

Roger Y. Solo - 05/07/2018 AccorHotels certified review
« Very pleasant stay »

Excellent service. Great location. Quiet. Very nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. y., Thank you so much for taking the time to answer our survey about your stay in our hotel. It is a pleasure to hear that you enjoyed your time in Vienna. We hope to welcome you back in our Hotel am Konzerthaus. Kind regards, Maria Loucel Front Office Agent

Albert Couples - 05/07/2018 AccorHotels certified review
« Excellent hotel with great ammenities. »

We loved our stay at this hotel. The personnel was attentive to our needs and very helpful. The breakfast was excellent. The location was good but we had to walk at least half a mile each way to reach a point where the buses and tour operators have their stops. Not bad but may be an issue for guests with mobility problems. The prices for food and drinks were on the high side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert, Thank you so much for the comments about your stay and for taking the time to answer our survey. Our whole team is happy to hear you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Maria Loucel Front Office Agent

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