Hotel Am Konzerthaus Vienna MGallery by Sofitel

Dear Luciana N., thank you very much for taking your time to complete our online survey and for positive feedback; we really appreciate it. I am very glad to read that you have enjoyed your stay and could take advantage of our central location. I hope you had a safe trip back to home. It will be a great pleasure to welcoming you back soon. Kind regards, Zsofia Ragats Shift Leader Front Office

Dear Raymond k., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. Thank you for your valuable feedback and for sharing your impressions with us - Great to hear that you had an enjoyable stay! We are looking forward to seeing you again soon! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Sumetsberger Front Office

Dear Mr. D., Thank you very much for taking your time in completing our survey and for your positive feedback; we really appreciate it. I am very glad to read that you have enjoyed your stay at the Hotel am Konzerthaus Vienna - MGallery by Sofitel and that we met your expectations. It will be a great pleasure to welcoming you back soon. Kind regards, Alejandra Loucel Front Office Agent

Dear Klaus R., I am truly pleased to hear that you have had a most enjoyable stay at Hotel am Konzerthaus Vienna. I am very proud of my team indeed. I thank you for this positive comment and look forward to your next visit. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Sumetsberger

Dear Charles-Alexandre B., thank you for taking the time to tell us about your experience at our Hotel Am Konzerthaus. Our most important goal is to give are guests a memorable stay, at the beginning from the check-in time through the stay until the check-out. I am really sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. We are working a lot in order to have a perfect breakfast service in our brand new restaurant very soon. I just forwarded also your feedback to our housekeeping manager. I really hope that you had at least a fantastic time in Vienna. Kind regards, Zsofia Ragats Front Office Shiftleader

Kedves Vörös C., Köszönjük szépen, hogy vette a fáradtságot és kitöltötte a kérdöívünket. Örömmel olvasom, hogy összeségében jól érezték magunkat nálunk és elégedettek voltak a szállodával. Ha legközelebb szeretnének nálunk foglalni, szívesen adunk Önöknek egy szobát a hatodik emeleten, ott másfajta matracok vannak, talán az kenyelmesebb lesz. Remélem, épségben hazaértek Magyarországra. Örülnénk, ha legközelebbi bécsi látogatásuk alkalmával is a mi szállodánkat választanák . Üdvözlettel, Ragats Zsófia Front Office Supervisor

Dear Tapani R., thank you very much for completing our survey and for the attached comment. For your next stay we can with pleasure prepare a room with a nice view to the Heumarkt street. It is great to read that you could take advantage of our central location. It would be our pleasure, welcoming you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Dear Mrs. Angela H., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sabrina Sumetsberger

Dear Eleanore C., thank you very much for taking your time to complete our online survey and for positive feedback; we really appreciate it. I am more than happy to read that you loved our hotel and you could take advantage of our central location. Thank you also for sharing your opinion regarding our breakfast buffet. I forwarded your email to our chef. We do normally a seasonal changes, but it is a good idea to have more local pastries. :) I hope you had a safe trip back to home. It will be a great pleasure to welcoming you back soon. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Dear Mr. Nikolaos L., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Zsofia Ragats Front Office

Dear Martin S., Thank you for taking the time to tell us about your experience at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sabrina Sumetsberger

Dear Mr. G. F., I guess I cannot thank you enough for your amazing words about your stay in our hotel, but mostly for your words about our staff! In the name of all the head of departments and our general manager I can assure, that our employees make us very proud every day, and that this feeling you got during your stay is the most important goal to every single one of us. With best regards from Vienna, Sabrina Sumetsberger Front Office

Dear Haley L., Thank you for taking the time to tell us about your experience at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are planning to refurbish the rooms and getting a fitness room and wellness area for the next future, because we are well aware of modern guests expectations. Anyway we are always happy to recommend gyms and alternatives to practice sports nearby. With kindest regards, Dafne Hauck Front Office Manager

Dear S. R., first of all i want to thank you for your feedback. I am really sorry that our breakfast did not match your experience this time. Our breakfast offers seasonal and regionial produkts the entire year, but i will forward your comment to our chef to doublecheck the breakfast offer. I am also really sorry about the spider on the floor, please be so kind and let us know immediatly to let the spider into the nature at that time. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Roman Civaj Ass. Front Office Manager