Hotel - Hotel Am Konzerthaus Vienna MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Am Konzerthaus Vienna MGallery by Sofitel

4.5/5 2,899 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WiFi in your room
  • Private indoor parking
  • Reduced mobility rooms
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • VIENNA SCHWECHAT
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Shoe shine machine
  • Porter

Leisure and activities

  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
See all services

Hotel location

Our rooms

  • 211 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Pay per view channel(s)
    • Baby bed
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.5/5 AccorHotels Rating 4,214 reviews

Our guest reviews for Hotel Am Konzerthaus Vienna MGallery by Sofitel

100% genuine reviews from our guests

Find out more
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4.5/5 TripAdvisor Rating 2,899 reviews
Anonymous Couples - 09/07/2018 AccorHotels certified review

The bar staff were amazing. The complimentary drinks on arrival, also great. thank you for the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. T., Thank you very much for your time to answer our survey regarding your stay at our Hotel am Konzerthaus. We are so happy that you enjoyed your stay and specially our new refurbished bar as well as your welcome drink. It would be our pleasure to welcome you back soon in Vienna. Kind Regards, Maria Loucel Front Office Agent

W. Couples - 07/07/2018 AccorHotels certified review
« Average »

Just good enough for a short stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Shui Lun W., we are sorry you had the feeling our staff wasn't helpful. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. I apologize for that and hope to welcome you back to show you our standards. Sincerely, Sabrina Sumetsberger Front Office

Peter K. J. Business - 06/07/2018 AccorHotels certified review
« Perfect location in Vienna »

My stay was part of a business trip and when on a business trip, I want everything to be smooth and 100% trouble free. Htel Am Konzerthaus fully lived up to my expectations. Kind and competent staff. Good rooms and even if the room was not recently renovated, everything worked fine, it was clean and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We would like to thank you so much for taking the time to complete our online survey. Your comment about your stay really made us smile, we really appreciate it. It would be our pleasure to welcome you back in our hotel. Best regards, Maria Loucel Front Office

Christinet Couples - 06/07/2018 AccorHotels certified review
« Return visit »

We stayed here with friends in June 2017 and had no hesitation in booking our stay here for our return visit to Vienna. The location of the hotel is excellent for us, only a short walk to the central area and the added benefit of the taxi rank adjacent to the hotel is a bonus. The staff are very friendly and accommodating, the bar staff in particular a great improvement on last year........the recently relocated bar to the centre of the lounge area where the bar staff are visible!!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you sooo much for the kind words about our hotel. We are really happy that you enjoyed our new bar and that also you decided to come back to our hotel! It is always a pleasure to hear when we leave a good memory on our guests mind, and it is even bigger when we get the chance to welcome you back! Please let us know if maybe there is a trip 2019 for Vienna planned! We will make sure to make it as memorable as the ones before. Kind regards from Vienna, Maria Loucel Front Office Agent

John Business - 06/07/2018 AccorHotels certified review
« Good location, nice staff, great breakfast, well renovated ground floor »

The location is very central and the rooms of a good standard. The staff very nice and helpful. Formerly there was a capacity and space problem at breakfast, but this has been solved through the renovation of the ground floor, which is now both elegant and spacious.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We are so pleased to read your kind words! Thank you very much for taking the time to complete our survey! We are also so happy that you are satisfied with our refurbishment. It would be our pleasure to welcome you once more in our hotel. Please in case you are planning a new trip to Vienna let me know! I will make sure we make your stay as memorable as possible. Kind regards, Maria Loucel Front Office Agent

Roger Y. Solo - 05/07/2018 AccorHotels certified review
« Very pleasant stay »

Excellent service. Great location. Quiet. Very nice room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. y., Thank you so much for taking the time to answer our survey about your stay in our hotel. It is a pleasure to hear that you enjoyed your time in Vienna. We hope to welcome you back in our Hotel am Konzerthaus. Kind regards, Maria Loucel Front Office Agent

Albert Couples - 05/07/2018 AccorHotels certified review
« Excellent hotel with great ammenities. »

We loved our stay at this hotel. The personnel was attentive to our needs and very helpful. The breakfast was excellent. The location was good but we had to walk at least half a mile each way to reach a point where the buses and tour operators have their stops. Not bad but may be an issue for guests with mobility problems. The prices for food and drinks were on the high side.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Albert, Thank you so much for the comments about your stay and for taking the time to answer our survey. Our whole team is happy to hear you enjoyed your stay with us. We hope to welcome you back soon. Kind regards, Maria Loucel Front Office Agent

W. S. Friends - 05/07/2018 AccorHotels certified review
« Good food very polite staff »

The breakfast was excellent with many choices. The room was very clean Slight criticism of not enough tea bags or milk in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. S., Thank you very much for taking the time to complete the survey regarding your stay at our hotel am Konzerthaus. It is always a pleasure to hear when our guest have a nice experience at our hotel. We hope we get the chance to welcome you once more in Vienna. Sincerely, Maria Loucel Front Office Agent

Anonymous Business - 03/07/2018 AccorHotels certified review
« Good hotel, great location »

Overall, the hotel is pleasant and very well located. The welcome drink was particularly great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to answer our survey regarding your stay at our hotel. I would like to apologize if the size of the room did not fullfil your expectations. We will try our best for the next time, if available, to offer you a different room. We are very happy you enjoyed your welcome drink at our new bar. I will for sure forward your feedback to my colleagues at APRON. It would be our pleasure to welcome you back at our hotel. If so, please do not hesitate to contact me to make your stay as memorable as possible. Sincerely, Maria Loucel Front Office Agent

Anonymous Families - 03/07/2018 AccorHotels certified review
« A nice newly-refurbished hotel with courteous staff »

Friendly and efficient staff - especially good breakfast service staff. Helpful with questions. Not sure why housekeeping charged me for allegedly taking chocolate bars from the minibar when I didn't, and neither did I eat the nightly chocolates they left on the pillow - check out reception staff member accepted my dispute and did not charge me finally. I checked-in in advance online providing my credit card, but still was asked for a credit card at reception. Overall, an enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W., Thank you for taking the time to answer our survey regarding your stay at our hotel. We would like to offer our apologies for the situation with the chocolate at the minibar. I can guarantee you I will keep an eye on this, to make sure we do not make our guest feel uncomfortable. Still we really appreciate your kind comments about our personel. I will gladly share them with the whole team. We are greatful for your comment, and we hope to welcome you in Vienna soon. Sincerely, Maria Locuel Front Office Agent

Fadel Business - 02/07/2018 AccorHotels certified review

this is the first time and it was great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fadel H., Thank you very much for completing our survey and for the attached comment to your stay. I am more than happy to read that you enjoyed your stay with us in Vienna. We hope to welcome you back in the near future. Kind regards from sunny Vienna, Zsofia Ragats Front Office Shift Leader

Jeanette B. Couples - 02/07/2018 AccorHotels certified review
« Great position, room and staff. Would certainly stay there again »

Very helpful staff and we were made to feel welcome from check-in until check-out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jeanette Lorraine B., Thank you very much for completing our survey and for the attached comment to your stay. I am more than happy to read that you enjoyed your stay with us in Vienna. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you so much! We hope to welcome you back in the future. Kind regards from sunny Vienna, Zsofia Ragats Front Office Shift Leader

Dmitrii Business - 30/06/2018 AccorHotels certified review
« Great location, newly decorated lobby and new tasty breakfast »

I stay in this hotel 3-4 times a year, was positively surprised with new decoration of lobby and breakfast area. Will come once again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dmitry N., Thank you very much for completing our survey and for the attached comment to your stay. We are really happy that you like our new restaurant and lobby. It would be our pleasure, welcoming you back in the future. Warm regards from Vienna, Zsofia Ragats Front Office Shift Leader

Paul C. Couples - 28/06/2018 AccorHotels certified review
« Excellent Hotel, great location. »

Great location, staff all friendly and very helpful. Bar and bar staff excellent. Nice room, clean and comfortable. Bathroom clean but some items a little worn/tired.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C., Thank you very much for completing our survey and for the attached comment to your stay. We are all very happy that we were able to reach your expectation and to provide you with a memorable service. I am more than happy to share your feedback with the restaurant manager and bar staff, too. It would be our pleasure, welcoming you back in the future. Best regards from Vienna, Zsofia Ragats Front Office Shift Leader

Myra T. Couples - 27/06/2018 AccorHotels certified review
« Convenient location, comfortable beds and delicious breakfast! »

The location of the hotel was perfect for us as we were able to walk to most places. The underground station was also very close. Room was pleasant, although the bathroom was a little tired. The breakfast was amazing!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Myra T., thank you very much for your very kind words about your stay in our MGallery Hotel Am Konzerthaus! I am glad to read, that you could take advantage of our real central location to explore Vienna and that you really enjoyed our new breakfast buffet. We all know: breakfast is the most important meal of the day :) It would be our pleasure, welcoming you back in the future. Sunny greetings from Vienna, Zsofia Ragats Front Office Shift Leader

Couples - 27/06/2018 TripAdvisor review
« Renovated hotel with great location »

It is obvious that the hotel was recently renovated. Nice and clean, comfortable beds and pillows. Helpful and friendly staff. Thank you Szofia and Chila! Location is excellent for exploring Vienna on foot. Georgi Kolov

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Kolov, thank you very much for your very kind words about your stay in our MGallery Hotel Am Konzerthaus. I am more than happy to read that you enjoyed your stay with us and you could take advantage of our central location to explore Vienna. You made my day with your nice comment regarding the excellent service provided by our staff. Csilla and I are just smiling the whole day long and we are very thankful for such a great feedback, it gives us so much new motivation. It makes me happy that you felt the passion of our whole team to give our guests a special service and memorable moments. It would be our pleasure, to welcome you again in our hotel. Kind regards from sunny Vienna, Zsofia Ragats

Antonio Couples - 26/06/2018 AccorHotels certified review
« Not at the level we were expecting, especially for the price charged »

The lobby is nice and the staff helpful, but the room is old and in need of renovations; or at least replace the stained/burned carpet, dirty upholstered chair and worn out table. Our room was not very clean, had several flies buzzing around the room and dusty. We asked for a newer room, but there were none. Though we asked for better cleaning, the next day the mirror, sink, and toilet had the same spots. The wifi signal is low and the service extremely slow. We will not recommend this hotel, nor return.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lupe M., Thank you for taking the time to tell us about your experience at our Hotel Am Konzerthaus. Our most important goal is to give are guests a memorable stay, at the beginning from the check-in time through the stay until the check-out. I am really sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. I just forwarded your feedback to our housekeeping manager and general manager as the points you described are very far away from our standards. I am glad to read that you find our staff kind and helpful and you liked our new lobby and restaurant area. I hope that you had a pleasant journey back to home. Kind regards, Zsofia Ragats Front Office Shift Leader

P. C. Couples - 26/06/2018 AccorHotels certified review
« Very enjoyable, lovely hotel »

My wife and I really enjoyed our stay. Our room was spacious, comfortable and very clean. The hotel facilities were excellent overall. Just two slight negatives. We found the pillows to be too soft which caused us some muscular problems with our necks. We asked for firmer pillows but although we were each provided with an additional pillow, we were advised that all the pillows were of the same consistency. Perhaps having some firmer pillows available for guests who prefer such a type is something you could consider for the future. The other issue we encountered was some of the hot items at breakfast had gone cold. On one occasion it was baked beans and on the other scrambled eggs. Like I said though, these were only minor problems and did not spoil our overall experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We very much appreciate your comments regarding your stay at the Hotel Am Konzerthaus Vienna - MGallery by Sofitel. We can understand your note about the pillows. We are very sorry about and for sure we will provide the right pillow at your next stay. Regarding your note for the breakfast, we spoke to our colleagues to fix this problem. We are thankful for taking the time to share your experiences with us. It helps us a lot to read your experiences so that we can avoid such concerns as yours in the future. Our guests’ satisfaction is what motivates our team to keep on providing outstanding service and making your stay a special one. So, you can be sure that I will share your appraisal with my colleagues. Sincerely, Sabrina Sumetsberger Front Office

L. Couples - 26/06/2018 AccorHotels certified review
« Renovated hotel located strategically in centre city. »

Liked the hotel facilities but restaurant was overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We very much appreciate you taking some time to review your stay at our Hotel Am Konzerthaus Vienna. We are glad you enjoyed the location of our hotel as well as our new refurbished ground floor. Thank you very much for your feedback. It would be a pleasure to welcome you back to our hotel. Sincerely, Maria Loucel Front Office Agent

Angela A. Couples - 26/06/2018 AccorHotels certified review
« Miss Angela A. »

A comfortable stay, staff super friendly and breakfast delicious and plentiful, I will be recommending this hotel to all my friends and family, was very close to everything we wanted to see

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angela A., Thank you so much for having taken the time to share your marvelous experiences following your visit to Hotel am Konzerthaus -Mgallery by Sofitel. I am more than happy to learn how much you enjoyed your stay and appreciated our professional service. Your praise is well received by my colleagues and encouraging to them. It is our pleasure to satisfy our guests and even to surprise them. We hope to welcome you soon again. Sincerely, Sabrina Sumetsberger Front Office

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