Hotel Am Konzerthaus Vienna MGallery by Sofitel

We were very happy with very friendly service at the front desk, very helpful, perfect English , hotel so convenient for our interests, excellent breakfast

The location was fantastic for access to the musical event we had booked. The hotel itself is a bit tired and needs a makeover. I tried to get room service from reception (Fri 29th September) and stood for 15 minutes from 2240 to 2255 but no one was manning reception. I then rang room service from my room at 2305 for some late snacks (served until midnight the menu says) to be told that th kitchen is closed. This I find annoying. Advertising a service then not delivering. Happy to stay again however, as with this visit, we won’t eat or drink at this hotel nor rely on it for that. The staff were very polite and apologetic.

The location of the hotel was perfect in relation to seeing Vienna's magnificent sights.The hotel offered a very professional and welcoming environment. The staff were very Warm, welcoming, helpful and efficient. Our room (207) was very comfortable and was serviced immaculately, and it had an elegant outlook. Breakfast was excellent, but unfortunately our only experience of an evening meal was marred by very slow service, and a menu which was difficult to understand, and was lacking in vegetarian options.

Lovely room, very good restaurant, and all staff extremely helpful. Hotel was well situated within walking distance of city and shops, as well as other cafes and restaurants.

You are give me a good emotion. But I not find fridge. Thanks for your friendly.

Registration at front desk was courteous and efficient. As repeat guests we were provided the room of our choice. Though hotel furnishings are showing their age - the Klimt - Art Deco theme of the hotel continues to captivate our attention and appreciation of the rooms. We did not avail ourselves of local breakfast offering - there are so many refined and less expensive alternatives in the vicinity.

The room was very big and clean, there was fresh water every day and personnel was really helpful Thank you

Stunning city and stunning hotel :)

no problems all was OK

Really nice 4 star hotel, clean rooms. Ideal location for our weekend trip.

good

Nicely located, short distance from the center. Friendly staff, very clean room, good breakfast.

The staff was extremely responsive. When we first checked in they assigned us a room opposite the elevators. When I asked to be relocated they did not hesitate. With the exception of one housemaid who insisted on banging on the door to "tell" us she had to clean the room and when would we leave, everyone else was great. When I first reserved the room online, it was advertised as fully renovated by Sofitel. That had to happen several years ago and was misleading as I thought this was a Sofitel hotel, which it is not.

See above

Very satisfied, good service , rooms are clean, quiet, staff is very friendly and helpfull, location is very convienient, restaurant menue needs improvement during dinner hours.Generally very satisfied, thank you very much.