Hotel - Hotel Am Konzerthaus Vienna MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Am Konzerthaus Vienna MGallery by Sofitel

4.5/5 2,977 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas (Paying)
    • WIFI in your room
  • Private indoor parking
  • Reduced mobility rooms
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • VIENNA SCHWECHAT
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • LATE CHECK-OUT UP TO 6PM
  • Shoe shine machine
  • Currency exchange
  • Porter

Leisure and activities

  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
See all services

Hotel location

Our rooms

Arranged in the style of Viennese Art Nouveau, the Superior Rooms convince with an impressive painting of Gustav Klimt and are captivating due to their quiet location.The spacious Deluxe Rooms are tastefully furnished in Art Nouveau style and decorated with exquisite paintings by the famous Austrian artist Gustav Klimt. In the evenings we are delighted to pamper you with our "Good night"- package!

  • 211 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Web TV
    • Radio in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Manual temperature control
    • Pay per view channel(s)
    • Baby bed
    • Satellite/cable colour TV
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,644 reviews

Our guest reviews for Hotel Am Konzerthaus Vienna MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.5/5 TripAdvisor Rating 2,977 reviews
S Business - 11/10/2018 AccorHotels certified review
« Nice stay »

very nice Hotel + high ospitality + poor breakfast

A V. H. Business - 10/10/2018 AccorHotels certified review
« Short Business Stay »

Very efficient and welcoming

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you so much for taking the time to answer our online survey. We are glad to read that your short business stay was pleasant. Your feedback helps us to improve our services and your comments regarding the restaurant and the bar have been send to our restaurant manager. We would like to apologize for the inconvinience. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Maria Loucel Front Office Agent

Anonymous Business - 10/10/2018 AccorHotels certified review
« Fine, but needs a gym »

It was fine, the room was clean etc, but the hotel was dark and dingy and needs a gym

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. F.! Thank you very much for taking the time to complete our survey. I am glad that you were satisfied with your room and our staff. The design of the lobby, in which the bar and restaurant areas merge, takes up elements that can be found in typical Viennese houses as well as in the nearby theaters. Near the hotel is the Belvedere garden and the Stadtpark, both places are very good for runners. Otherwise we have some gyms also in the neighborhood. For your next stay do not hesitate to ask us for any information or wishes. We are looking forward to welcoming you again in Vienna. Kind regards, Mateja Kalic Front Office Agent

Amira Couples - 10/10/2018 AccorHotels certified review
« Nice »

I loved the location close to the attractions, the staff were very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amira A., Thank you so much for taking the time to answer our online survey regarding your stay at our Hotel am Konzerthaus. It is our pleasure to read about your positiv experience during your time here in Vienna. We hope you had a safe trip back home and we get the chance to welcome you again. Kind regards, Maria Loucel Front Office Agent

Neha Couples - 10/10/2018 AccorHotels certified review
« Hotel Rooms Not On Brand M Gallery »

Having stayed at other M Gallery Hotels I was certain of the quality, upkeep and style of the hotel rooms and hence booked it through my Le Club Accor Membership card on the app. However when I entered my room or even before that after requesting luggage assistance I was taken aback by their response. There was no luggage assistance at all the front desk staff said "well I could do it but there is nobody else at the desk to cover my place so (shoulder shrug). " I responded with never mind I will do it myself. Anyway entering the room it was nothing like the M Gallery I was accustomed to and it felt like Accor Hotels in its acquisition spree bought this hotel and left the rooms dated until they break even with the this hotel acquisition. Minimal toiletries, bad bathroom layout, dated bedroom and bad view. They only spruced up the lobby and restaurants so that people passing by know its a brand new hotel well its not inside.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. W.! Thank you very much for taking the time to complete our survey. Even if you were not satisfied with our service at the check in I would like to thank you for the 90 points you rated our staff. In the name of the entire team I am very sorry that you had such a bad experience. Our team is doing the best to complete your wishes. Also I am sorry that you did not like the style of our rooms and that you did not get enough toiletries. We are in process of creating a new look for our hotel. Anyway I hope you could enjoy Vienna. We hope that you will give us a second chance to show you that we can do better. We are looking forward to welcoming you again at the Hotel am Konzerthaus. Best regards, Mateja Kalic Front Office Agent

Anonymous Business - 08/10/2018 AccorHotels certified review
« Overall satisfied, but poor service at breakfast and check out »

The stay was to expectations. Check in was straight forward and wlecome was warm. The room was of a good quality. Service at breakfast was disappointing. Due to a staff shortage, tables were not cleared, meaning finding suitable places to sit was difficult. Check out was extremely slow. It was necessary to wait for a long time to be served and it wasn't very well organised.

Bajram K. Business - 08/10/2018 AccorHotels certified review
« Excellent... »

It was excellent, however, my showering equipment was not working so well and I had difficulties having a decent shower, It was not impossible but rather unpleasant. Besides that everything was great. Look forward coming again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., I guess I cannot thank you enough for your amazing words about your stay in our hotel, but mostly for your words about our staff! In the name of all the head of departments and our general manager I can assure, that our employees make us very proud every day, and that this feeling you got during your stay is the most important goal to every single one of us. With best regards from Vienna, Sabrina Sumetsberger Front Office

Iraklis N. Couples - 08/10/2018 AccorHotels certified review
« A convenient hotel for two day trip »

Stayed for two days on our weekend trip in Vienna. Nice location with regards to transportation and sightseeing. Small room, clean and comfortable bathroom. Friendly personnel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Iraklis N., thank you very much for completing our survey and for the attached comment to your stay. It is great to read that you could take advantage of our central location and enjoyed our personalized service. It would be our pleasure, welcoming you back in the future. With best regards from Vienna, Zsofia Ragats Shift Leader

Business - 08/10/2018 TripAdvisor review
« Frequent traveller »

The hotel has had its lobby, bar and restaurant refurbished earlier this year. A big improvement although the restaurant still cramped and crowded at peak breakfast time. The rooms now in dire need of refurbishment - all very dated and worn

Karen M. Couples - 07/10/2018 AccorHotels certified review

Very clean hotel. Breakfast was horrible.

Mrs P. P. Couples - 06/10/2018 AccorHotels certified review
« Mrs Pauline P. »

Very friendly and welcoming staff. Excellent breakfast. All spoilt by noisy dust refuse collection early each morning - dreadful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., Thank you so much for taking the time to answer our online survey. We are very happy to read your kind words for our staff. For us it is always a pleasure to see that our passion is also noticed by our guests. I would like to appologize for the inconvinience you had every morning due to the housekeeping departement. We are trying to make sure something like this does not happen again. We hope we get once more the chance to welcome you in our hotel am Konzerthaus. Kind regards, Maria Loucel Front Office Agent

Jan N. G. Families - 05/10/2018 AccorHotels certified review
« Viennese Pleasure »

A pleasurable experience with friendly staff, comfortable rooms, and a great central location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jan Nigel G., thank you very much for completing our survey and for the attached comment to your stay. we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It is great to read that you could take advantage of our central location. I hope you had a safe journey back to home. It would be our pleasure, welcoming you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Amel K. Business - 05/10/2018 AccorHotels certified review
« Good service... nice rooms... »

Hotel is within my expectations. Excellent location, easy to organize stay in Vienna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amel K., thank you very much for completing our survey and for the attached comment to your stay. It is great to read that you could take advantage of our central location. I hope you had a safe journey back to home. It would be our pleasure, welcoming you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Anonymous Business - 04/10/2018 AccorHotels certified review
« Good vs improvement »

Food excelant, TV program could include more English prog. besides news but that could be area for improvement. Complentary mineral and weather are nice touch!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mirjana Z., thank you very much for completing our survey and for the attached comment to your stay. we are delighted to read that you had a nice stay and enjoyed your visit at our hotel. Thank you for your feedback regarding the TV programs I will forward it, perhaps we will get some new channels. The satisfaction of our guests is our most important goal, and it makes as happy that you were able to feel it on the little details like for example the complimentary water. It would be our pleasure, welcoming you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Waleed Couples - 04/10/2018 AccorHotels certified review
« great »

Nice and comfortable place and kind staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Waleed M., thank you very much for completing our survey and for the attached comment to your stay. we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I hope you had a safe journey back to home. It would be our pleasure, welcoming you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Nico Friends - 03/10/2018 AccorHotels certified review
« Extreme friendly and high level of service »

Extreme friendly and high level of service

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nico V., thank you very much for completing our survey and for the attached comment to your stay. we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you so much! I hope you had a safe journey back to home. It would be our pleasure, welcoming you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Linda L. Couples - 03/10/2018 AccorHotels certified review
« Great hotel, great location, very satisfied »

The hotel was very nice, the beds were comfortable and the breakfast was very good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian L., thank you very much for completing our survey and for the attached comment to your stay. we are delighted to read that you had a nice stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. I hope you had a safe journey back to home. It would be our pleasure, welcoming you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Anonymous Business - 02/10/2018 AccorHotels certified review
« Excellent »

From start to finish it was an excellent experience, the staff were extremely friendly and helpful, the food was devine and the room was beautiful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Colette C., thank you very much for completing our survey and for the attached comment to your stay. we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It will be my pleasure, sharing your review with our staff. thank you for your amazing words, your review just made my day! We hope to welcome you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Gerard Couples - 02/10/2018 AccorHotels certified review
« We are still fully in awe of our Hotel Am Konzerthaus experience. »

Our stay at the Hotel Am Konzerthaus was magical. We are still speechless after this unique experience. So thank you to all you wondderful staff members in Vienna. This is one of the establishments that works as a team in all areas. Wonderful!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Gerard F., thank you very much for completing our survey and for the attached comment to your stay. we are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. thank you for your amazing words! Your review made my day! :) I hope you had a safe journey back to home. It would be our pleasure, welcoming you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

Bob Families - 30/09/2018 AccorHotels certified review
« Very Pleasant Stay In Vienna »

The Hotel Am Konzerthaus provided everything a hotel should provide, for a price that, while not inexpensive, definitely offered good value for money. Staff were friendly, efficient, and went out of their way to assist us with matters small and large, including working with the police after one of our group's purses was lifted from the hotel breakfast area. The room and bathroom were comfortable and quiet. The breakfast had a good assortment of foods and was well-managed. The location of the hotel was a short two blocks from the central Vienna ring-road, and only three blocks from the Opera House and one end of the Hapsburg Palace. We would recommend this hotel without hesitation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert C S., thank you very much for completing our survey and for the attached comment to your stay. It is great to read that you could take advantage of our central location. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. It will be my pleasure, sharing your nice review with our staff. Thank you very much! We hope to welcome you back in the future. Kind regards from Vienna, Zsofia Ragats Shift Leader Front Office

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