Hotel Am Konzerthaus Vienna MGallery by Sofitel

A good clean hotel, well located, with helpful and friendly staff with a reasonable breakfast selection.

Reservation booked through Monograms. Great location to access the city. Room was very nice and roomy. Friendly helpful staff. Very good breakfast buffet. Only complaint is that the hotel wi-fi connection is unreliable disconnecting every few minutes or between webpages or applications. We found this to be true whether in the room or in the lobby.

We had a great ti;e at the MGallery. A lot of attention was put into the service, including a bottle of mineral water and evening chocolate. The room was light and well arranged. Breakfast was delicious with many options including ham products, cheeses, salmon, vegetables, as well as miso soup.

Ten visits in your hotel - always ten points. We are very satisfied with kindly from receptions to waiting staff. Room are good air-conditioned, bed is excelent but with to many and to soft pillows for us..Bathroom is very well appointed but instead bad should be better shower .

Nice and quiet, clean and good service

Great location, staff were courteous and professional, good breakfast, comfortable and clean room. The only issue we had was that the air conditioner didn't cool the room at all. It was hot in the afternoon due to the sun being directly on the room and the air conditioner couldn't keep up. It was reported to be the hottest May in 10 years though. Overall a great experience and would stay there again. We paid a little extra for a 6pm checkout which was wonderful. As a Accor member I am entitled to a late checkout on availability which does not occur often so it was better to pay for the later checkout. This is not the fault of the hotel rather the membership offering something that only occurs every blue moon.

The rooms are clean and nice, staff is friendly and helpful however there are a few points for improvement: - elevators work only with room key, had to change mine 3 times in one day as it was demagnatizing too easily. - invoice was not straight forward at the end, all credits and debits mixed. Don't know what was total unless I check my card online

Reception staff were very helpful on arrival or whenever asked for information and were extremely knowledgeable. Room was clean and tidy and of a good standard. Breakfasts were excellent but the dinner menu was not to my liking. Would I return - definitely.

Nice hotel, central location, good breakfast

Parking place a bit tight, hard to manoeuvre. Service is excellent, restaurant is also small during breakfast.

Everything fine...clean room...nice breakfast buffet...friendly staff.

Had a great first time in Vienna. The hotel was so close to everything that we wanted to see and eat.

The location was convenient. The breakfast was fantastic. The room was spacious. The most outstanding thing was the help and assistance of the staff at the front desk. They went out of their way to help us. they even made some phone calls for my wife in securing some tickets.

Rooms are pretty standard for a hotel under the Sofitel brand, have been in lower Accor hotels with better rooms/facilities. Bathroom is very dark with awful lighting. Coffee/tea facilities very basic. Complimentary water only given once for the whole stay. Breakfast is a bit chaotic, have to look for waiters to get coffee orders instead of being seated and order being taken at that moment.