Hotel Am Konzerthaus Vienna MGallery by Sofitel

The staff was helpful when we asked about things to do in the city. The concierge showed us the bus tour options and explained us everything. We also loved the breakfast. Lots of choice and well organized.

First visit to Vienna and the staff was very friendly and helpful

Great hotel, excellent location :)

Lovely hotel , large comfortable rooms . extremely well located , within easy walking distance to many of Vienna's main attractions. Staff extremely friendly and helpful Great breakfast with large selection choice both hot and cold sections . Plus cooked to order food on request. A definite return visit being planned for later in the year

It was excellent. Hotel wel placed, rooms spacious and clean, staff friendly and helpful.

Do not find slippers. Breakfast was OK, but could be better (porridge, boiled eggs, some bakery).

The air conditioner did not work, but was fixed. The TV did not work , but was fixed. We had a quiet room, which was the main thing. Still, it was a battle at breakfast time

Before booking I sent an email with inquiries specific to our needs and had a very quick response. The reception and help during our stay was equally attentive. We requested an additional day, based on our first days experience and this was handled efficiently by the staff. We appreciated the quite, comfortable accommodations and the safe secure parking.

Great location, easy to check in and check out, good breakfast.

The room was big and quiet. Breakfast was a large buffet with a variety food and drink!

The hotel staff were extremely helpful and welcoming throughout our 3 night stay. The hotel is in a good location for sightseeing and local transport and the hotel itself feels safe and comfortable. Service was efficient and friendly although it was disappointing that our room was not serviced on one of the days. All facilities were good and although the bathrooms and some of the bedroom fitting are a little dated they were very comfortable and we had everything we needed. The breakfast was excellent and the bar service very good. Overall a very pleasant stay in an excellent location - the staff at this hotel are your biggest asset - they were wonderful.

We found the hotel very comfortable and the staff friendly and helpful

Good sized rooms, in need of a refit/update but great location. Friendly reception and cleaning staff. All other staff that we had contact with in the restaurant and bar made us feel unwelcome and uncomfortable. We are Accor members and regularly stay at Accor hotels and usually enjoy good to excellent service where ever we stay. This hotel was definitely well below the standard of service that we usually experience.

All services were performed well.

Hotel room and service was extremely good and the staff were helpful, considerate and efficient. Very good central position in easy walking distance of city centre and main sites. Breakfast service let down high level of satisfaction on Sunday with long wait.