Hotel - Mercure Rouen Champ de Mars Hotel
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Mercure Hotel

Mercure Rouen Champ de Mars Hotel

12 bis Avenue Aristide Briand 
76000  ROUEN
FRANCE

616 reviews
TripAdvisor Rating Based on 616 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
  • Pet allowed 15  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Hammam

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:30 19:00-22:30
    • Opening hours : Week-end 19:00-22:30

Business services

  • 13 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose a room that suits you from various categories: Standard Room with a single bed, double bed or twin beds or one of our Privilege Rooms.

  • 121 rooms
  • 121 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 16 family rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Rouen Champ de Mars Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 616 reviews
TripAdvisor certified review
Couples - 31/05/2017
« Great hotel and exceptional service. »

Check-in was superb and excellent advice provided on where to visit in the city. Very good room with comfortable bed. The hotel is very pet friendly, as is all of France. Of particular note is the excellent service provided by the very profession guy running the bar; although the customer care provided by all the staff was outstanding.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks I say to my team you have pleased See you soon

TripAdvisor certified review
Couples - 30/05/2017
« A night in Rouen »

We arrived quite late but were delighted to find the on site restaurant was open until 22:30 and served a wide range of tasty, fresh food, as well as having a good wine list. The room was very spacious, clean and comfortable. All in all just what we needed for an overnight stay to break what was for us a short stop on a long drive.

Our hotel has responded to the review
Our hotel has responded to the review

Many thanks for your comments Next time you can spend a good time in our finess area Best regards

TripAdvisor certified review
Graham D Friends getaway - 15/05/2017
« Good stay »

Good hotel very easy to get to and away from with satnav. Close to the centre but away from the crowds. Standard breakfasts but close to good restaurants. We eat out in the old town on this trip but the restaurant has been good on previous trips.

TripAdvisor certified review
Friends getaway - 14/04/2017
« Beautiful city, nice hotel. »

Booked this hotel as we were visiting Rouen for Davis Cup tennis( France vs GB). As the hotel was along the riverside it was easy to access the stadium. Rouen was beautiful and it was easy to reach the town centre either on foot or by bus from the hotel. Hotel staff at reception were very helpful and provided extra tea/coffee when requested. Staff suggested an easy way out of the hotel to walk directly into old town. Rooms were a good size with ample storage space. Twinned room was booked - single beds were a good size. All areas of hotel were clean and well cared for. Ate in restaurant on the arrival night - good food. However as there were so many fabulous restaurants in the old town we often ate there. Only reservations - no safe, no nice toiletries( bring your own) limited tea /coffee/milk provided, no mugs/cups/saucers - one paper cup per person per day.

TripAdvisor certified review
Couples - 30/03/2017
« One night stay »

Bit tricky to find and rather unassuming from the outside but no complaints on the inside. Nice, helpful and professional staff. Underground parking. Room with bath perfectly OK. Bar snacks excellent as was breakfast. Would stay there again.

TripAdvisor certified review
Business - 12/12/2016
« Does what it says on the box »

Good standard for Mercure chain hotel. Staff most welcoming . Hotel and rooms clean. Food acceptable. Good location for walking to old town.No problem with car park. All in all a good hotel within it's catagory.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you for taking the time to share your wonderful review of your most recent stay with us. We are delighted to read that you found our location convenient and our team members have provided you with the high levels of service you expected. We all look forward to welcoming you back in the near future! Kind Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Couples - 04/11/2016
« Stay in Mercure Rouen champ de mars »

Friendly welcome, nice calm room with balcony, confortable double bed, and also big for french standards. Location not very central but quite ok to be reached by bus. I also appreciated the boiler to make tea, coffee and the free bottles of water. Good price. We didn't have breakfast at the hotel because we thought it was a little bit expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you for choosing Mercure Rouen Champ de Mars during your visit to Rouen and for sharing your experience. We are happy to read that you had an enjoyable stay with us. We hope you come back and visit us very soon. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Family - 02/11/2016
« Mecure Hotel, Rouen »

Very convenient hotel for visiting Rouen, just a ten minute walk to the centre of Rouen from the hotel. Had dinner in the hotel and the food was very good, especially the L'escargot vol-e-vent, service very good as well. Comfortable bed and nice quiet room. The hotel could have been slightly better sign posted coming off the motorway!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you for taking the time to share your experience on Tripadvisor. We are happy to know that you enjoyed the comfort of all facilities and services that were provided. Look forward to welcoming you back again soon. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
tiger2669 Business - 02/10/2016
« good hotel »

Good hotel but be careful to tell them to give you a new renovate room and not an old one ! I got an old premier room and it was smelling, smell of cigarette and old. But the hotel was full ! Hotel is fine, reception are kind and helpful same as the bar But with exception of the Restaurant reception very impolite !!! good breakfast and good food at the restaurant, good parking as well. Bathroom was old and towels were very tired !!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at our hotel. We are most concerned with the satisfaction of all our guests and your feedback is of great value to us. Your comments have been noted and will be shared with our Food and Beverage team for review. We hope to welcome you again at Mercure Rouen Champ de Mars. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Couples - 08/08/2016
« Lovely big bedroom »

Stayed for 1 night and thought it was good value for money. Bedroom was huge with fab views over the park and towards the cathedral. Good air con. Breakfast whilst expensive was very good. Parking on site is excellent and staff very good. Overall a very good stay and would revisit. Short walk into the city for multiple choice of restaurants.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your most recent review of the Mercure Rouen Champ de Mars. We are glad to hear that you have had an overall enjoyable stay. We hope to have the privilege of welcoming you again very soon. Kind Regards, Jean-Louis Hossin Général Manager

TripAdvisor certified review
Couples - 10/07/2016
« Somewhat tired. »

Rooms were spacious but the decor needed updating.Two tone brown throughout, old style bathroom fittings and cheap paper cups for the tea. Also £12.50 per day to park in the hotel garage. On the plus side it was clean & tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for reviewing your recent stay at our hotel. Your Feedback helps us to improve every day our customer service. Should you be planning another trip to Rouen, we recommend that you consider booking one of our newly renovated Privilège Rooms. Thanks again for your feedback and we hope to have you with us again in the future. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Friends getaway - 21/06/2016
« Great hotel but poor Dinner, bed and breakfast offer »

A nice hotel, great staff and a good (but somewhat tired) room . Opted for the DBB offer but the choice when we reached the restaurant was dreadful . We used the "credit " from the offer to eat from the normal menu but even then the food was very overpriced for what it was and the chicken dish was dry . Breakfast very good though. My recommendation ? Hotel and breakfast good, staff very friendly but don't eat in the hotel restaurant - it os expensive and the food average . Plenty of choice in Rouen centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Geoff R, Thank you for taking the time and effort to post your review regarding your stay at our hotel. We are delighted that you appreciated the hotel, the breakfast and our staff. We also appreciate you taking the time to highlight our areas for improvement which we will look into. It is only through guest feedback that we are able to improve on the services we provide. Once again, thank you for the review and we look forward to another opportunity of being of service to you. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Couples - 21/06/2016
« Conveniently located close to main routes and city centre. »

Clean and pleasant hotel. Friendly staff. Nothing notable to say and nothing to complain about either except that parking was charged for in underground carpark which is very tight on descent and ascent. Also felt breakfast was slightly overcharged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Julia T, We would like to thank you for your stay at Mercure Rouen Champ de Mars and your comment on Tripadvisor. We are delighted that you generally enjoyed your stay and hope to have the pleasure of welcoming you back again soon. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
John A Couples - 07/06/2016
« A good stopover »

I regularly use this hotel for a stopover and up to now have no complaints until this last visit, our room was very good and had a balcony overlooking a quiet square but we unfortunately were kept awake until midnight because of noise we presume was next door, it sounded as if furniture was being moved around. This will not put us off staying at the Mecure because off the good service and experience in the past

Our hotel has responded to the review
Our hotel has responded to the review

Dear John A, Let me first thank you for choosing our hotel again during your stay in Rouen and for having taken the time to post your comments. It is our priority to ensure that we provide our guests with the standards of product and service at all times. Our reception is available 24H/24, we are always here for our guests to help and advise them. Do not hesitate to contact us! I am looking forward to welcome you back in the nearest future. Kindest regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Britsontour2016 Couples - 18/05/2016
« Exceeded expectations »

We thoroughly enjoyed our two day trip to Rouen. Although on the edge of the City it was a 10 minute walk to the Cathedral and all the shops and restaurants around it. We tended to spend the days sightseeing (and my wife shopping!) so only snacked at lunch time. We ate in the hotel restaurant in the evening and found the menu to be excellent and the wine list quite reasonable. The underground car park was fine and we didn't use our car until we left the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for choosing Mercure Rouen Champ de Mars for your trip to Rouen! I am thrilled that you enjoyed our location as well as our accommodations and service. We hope to be your hotel of choice for any future travels to Rouen. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Solo travel - 11/04/2016
« not very good »

Mercure advertise free breakfast for seniors but find every excuse not to grant it especially pertinent when the breakfast was poor... the hot food especially, was cold. The ibis next door is much better value. The room had had a smoker in it .....but the window did allow a change of air .Again the room was little better than the Ibis next door. Diner in the restaurant seemed to be an inconvenience to the staff The one bright spot is in the bar where one is looked after diligently

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Every guest feedback is very important to us in order to continuously improve our service quality, we are thankful for sharing your personal opinion with us and for highlighting our amazing barmen! However we are sorry to hear that your stay did not meet your expectations. At Mercure we strive to give our guests the best service. We would like to ensure you that if you are traveling solo or duo and one of you is 60 or over years old the Mercure hotels offer you the breakfast! Meanwhile this offer is not valid with any other promotional offers. We look forward to welcoming you back soon. Best Wishes, Jean-Louis Hossin General Manager

TripAdvisor certified review
Fredbertie1 Family - 10/04/2016
« Not our best ever stay at an Accor hotel »

Comfortable room.Not the easiest hotel to access.The most difficult car park to enter ,negotiate and particularly to egress.Surly staff,in particular the barman .Good breakfast and service.Well located..5 out of 10..We will not return. Below the usual standard expected from Mercure/Accor..Diificulty in accessing room due to door lock/key working intermittently.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We would like to thank you for taking the time to tell us about your experience at Mercure Rouen Champ de Mars. We are glad to learn that you liked our comfortable hotel rooms and find our breakfast good. We have noted your concerns and please rest assured that we will look into those areas to improve the quality of our service. We are looking forward to welcome you back. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Family - 20/03/2016
« Fab stay at Mercure Champ de Mars »

Stayed one night in a Privilege room as we are a family of four. Brilliant room, very comfy huge bed plus nice double sofa bed for the children to share. Fantastic view, nice extras in the room (coffee maker, robe, slippers, soft drinks etc) and only a ten minute walk into the town centre. Staff very helpful and friendly. Car park underground available at 60 cents per hour and could keep car in there after we had checked out of hotel to allow us extra time in the city. Strongly recommend. We all want to go back!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for this wonderful feedback. It was such a joy for both myself and the whole team to read that you have loved your stay at Mercure Rouen Champ de Mars. We hope to have the pleasure to welcome you back soon. Best Regards, Jean-Louis Hossin General Manager

TripAdvisor certified review
Graham D Business - 11/09/2015
« Passing Through »

I used this hotel as a stop over and had a pleasant stay being well looked after which made the onward journey bearable. This is the second time I have stayed in this hotel and this time the standard was better than the last. It is also very close to the old town area and as such an after diner walk was easily achieved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Graham D, Thank you for your kind words and for letting us know about your pleasant experience at Mercure Rouen Champ de Mars. We look forward to welcoming you back soon. Kind Regards, Jean-Louis Hossin, General Manager

TripAdvisor certified review
dottyd14 Family - 30/07/2015
« comfortable overnight stop »

wanted to stay in central Rouen as an overnighter on our way back to the ferry port from the Pyrennees. We needed somewhere close to centre where we could park our car with top box reasonably securely. The hotel was easy to get to, we arrived late but were able to park near the front of the hotel. There was a problem with one of our rooms but the receptionist very quickly upgraded us to a premium room. (extra price not worth it for the premium room but ok as an upgrade). rooms were quiet and clean, beds very comfortable and everything worked apart from the little expresso machine in the premium room. It was an easy walk to the centre, we had a late meal so did not have breakfast. We would stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear dottyd14, Thank you for sharing your review of your stay at our hotel. I am pleased your overall experience with us was up to standard and you enjoyed the service and the clean comfortable room. I appreciate your feedback on the coffee machine and have followed up this issue with the Maintenance Manager to ensure this does not reoccur. Thanks again and I look forward to the opportunity of welcoming you back when next you are in Rouen. Kind Regards, Jean Louis Hossin General Manager

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