Mercure Rouen Champ-de-Mars 4 stars

TripAdvisor rating 3.5/5 780 reviews
Mercure Rouen Champ-de-Mars
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Hotel extras

  • In the center of Rouen, near major attractions and the site of Rouen Armada 2019

  • Restaurant with regional specialties, bar, fitness center, sauna and hammam.

  • Large undercover private car park (hourly charges apply).

  • 14 meeting rooms for seminars, banquets and cocktail events.

  • The hotel is 5 minutes from the A28 and A13 highways.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 15.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Dry cleaning / Ironing
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
Business services
  • 13 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Rouen Champ-de-Mars

12 bis Avenue Aristide Briand
76000
rouen
france

Tel: +33235524232

Fax: (+33)2/35081506

Contact email

Check-in from 12h00

Check out up to 12h00

  • By plane

    PARIS ORLY At 160km / 100 miles

  • By plane

    PARIS ROISSY CDG At 130km / 81.25 miles

  • By plane

    ROUEN BOOS At 9.99km / 6.21 miles

  • By boat

    DIEPPE At 80km / 50 miles

  • By boat

    LE HAVRE At 80km / 50 miles

  • By helicopter

    ROUEN VALLEE SEINE At 10km / 6.25 miles

  • By train

    ROUEN RIVE DROITE At 3km / 1.88 miles

GPS :49.43577, 1.102686

Our accommodations

Choose a room that suits you from various categories: Standard Room with a single bed, double bed or twin beds or one of our Privilege Rooms.

Classic Room - 1 double bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior room - 2 single beds

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior room -1 double bed

  • Max. number of persons: x2
  • Area: From 24
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Classic Room with twin beds

  • Max. number of persons: x2
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room with 1 double bed and 1 double sofa bed

  • Max. number of persons: x4
  • Area: From 31
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room -1 double bed and 1 extra bed for 1 person

  • Max. number of persons: x4
  • Area: From 31
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk(...)

Standard room -1 single bed

  • Max. number of persons: x2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: x3
  • Area: From 22
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LE HONFLEUR

Type of cuisine: French

Like every year, our Le Honfleur restaurant will be closed for lunch from Friday, 25 December 2015 to Sunday, 3 January 2016 and for dinner on December 24, 2015.

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BOSTON

Photo non contractuelle / Strictly non binding

Chef Didier Brasseur welcomes you. Our restaurant, Le Honfleur, offers a menu based on regional meat and fish specialties, while our bar, "Le Boston," welcomes you in a pleasant, cozy atmosphere.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 200 m²

  • Maximum capacity: 180 people

  • Maximum banquet capacity: 140 people

Find out more
Mercure Rouen Champ-de-Mars Meeting Room

Our guest reviews for
Mercure Rouen Champ-de-Mars

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

1,752 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

780 reviews

My stay met or exceeded my expectations

Customer review rating 4.2/5

Bradley C. Business - 11/05/2019 AccorHotels certified review

Staff was polite, efficient and well-groomed. I enjoyed the bathroom amenities and extra small touches in the room. The bedsheets were remarkable!

Pleasant overnight stop

Customer review rating 4.2/5

Wendy G. Couples - 30/04/2019 AccorHotels certified review

After initially wondering if the underground parking, (rather tight & awkward for largish car...) was an indication of hotel.. we were very pleasantly surprised, Helpful staff, excellent language skills, lovely room, clean comfortable & quiet. We had a very nice dinner & enjoyable breakfast.

Agreeable and comfortable

Customer review rating 4.2/5

David C. Couples - 30/04/2019 AccorHotels certified review

Very friendly and helpful staff. Comfortable and quiet room. First-rate breakfast

Functional and fine

Customer review rating 4.2/5

Anonymous Families - 22/04/2019 AccorHotels certified review

It was convenient to have the parking underground. The front desk was helpful with directions and calling a taxi.

Beware of Room 217-risk of flood

Customer review rating 4.2/5

Catalin Couples - 22/04/2019 AccorHotels certified review

Started alright. There were signs of previous floods, but did not comment at all. However, at 03:00 oclock în the morning, flood Started, coming from above, where îs the Reception. Personnel very helpfull, cleaned up water în the night, and made efforts to stop în about 45 minutes. We could not sleep after because of smell of water în carpet and on the chair Who were affected.

Amazing staff and accommodation!

Customer review rating 4.2/5

I. Families - 15/04/2019 AccorHotels certified review

Stayed for one night only (unfortunately), but everything was just great! Will definitely recommend it and will stay again every time I am back to Rouen. Thank you!

Dear Sir I., We thank you for your compliments on the quality of service of our staff and your stay in our hotel Mercure Rouen Centre Champ-de-Mars. We remain at your disposal for your next reservation and waiting to welcome you, warm regards. Stéphane Robillard, general manager.

It was good

Customer review rating 4.2/5

Byron Business - 01/04/2019 AccorHotels certified review

It was enjoyable. The only issue I encountered was with the recent renovations being unfinished in the bathroom.

Dear Customer, We thank you for your compliments on the quality of service of our staff and your stay in our hotel Mercure Rouen Centre Champ-de-Mars. We are sorry for the problems encountered because of our service providers following the restoration of our fully renovated rooms. We have noted and note that during your next stay you will not meet these disadvantages in the bathroom. We remain at your disposal for your next reservation and waiting to welcome you, warm regards. Stéphane Robillard, general manager.

I don’t think it is quite up to 4 star status

Customer review rating 4.2/5

S. S. Couples - 30/03/2019 AccorHotels certified review

Fine, the bathroom was definitely not 4 star with the silicone all coming off round the bath. All the head waiter in the restaurant was grumpy

Dear Sir Nicola S., Thank you for informing us of your compliments and the two points where you are less satisfied after your stay in our hotel Mercure Rouen Centre Champ-de-Mars. We are sorry for the delivery with this seal and for the welcome of our collaborator that we do not accept also. We told him about it and he tells us that he was not grumpy but concerned about one point for another client. He joins us in apologizing. Hoping that you will always trust us during your next stay, we remain at your disposal for any information or for your next reservation. Do not hesitate to contact me before your visit. Warm regards Stéphane Robillard, general manager.

excellent experience

Customer review rating 4.2/5

Elena B. Couples - 28/03/2019 AccorHotels certified review

Hotel service was very good during our stay. Also, I would like to mention that hotel staff (particularly Florence, Romain) efficiently organized delivery of my coat to USA which I left in the room during my stay. I did not expect that somebody would go so far and actually mail me my coat. Well done! Great Customer Service.

Dear Customer, We thank you for your compliments on the quality of our staff's service after your stay at our Mercure Rouen Centre Champ-de-Mars hotel. We will not hesitate to share your opinion with all the collaborators, specially the 2 people mentioned because the quality is very important for us. we look forward to seeing you soon, Warm regards, Stéphane Robillard, general manager.

Disappointing room - lack of view, poor lighting, noise

Customer review rating 4.2/5

Anonymous Couples - 25/03/2019 AccorHotels certified review

Acceptable, but not great. Discovered that our door had been left open, presumably following cleaning.

Dear Guests, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. But there are points that you do not want me to be part of my teams. Please accept our apologies. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Stéphane Robillard, general manager.

Thoroughly mediocre

Customer review rating 4.2/5

Peter H. Couples - 22/03/2019 AccorHotels certified review

A complete contradiction - an awful room that was hopelessly overpriced, but wonderful staff who were both charming and professional..

Dear Sir Peter Hugues, Thank you for taking the time to tell us about your experience in our Hôtel Mercure Rouen Centre Champ-de-Mars. We are sorry that the decoration of the room did not suit you and we thank you for your compliments for the welcome, the courtesy and the quality of service delivered by our staff. We are at your disposal for your next stay, do not hesitate to inform me of your next coming and it is our hope that you will give us the opportunity to better serve you in the near future. Kind regards, Stéphane Robillard, general manager, Hôtel Mercure Rouen Centre Champ-de-Mars.

No shower!!

Customer review rating 4.2/5

Bob Business - 13/03/2019 AccorHotels certified review

I was given refurbished room. The shower would only work full hot or full cold. I complained the next morning. I arrived back very late and same again shower did not work. I complained at check out and it seemed you are aware of plumbing problems. I had two nights, no shower!! Ridiculous in such a hotel group as the Mercure.

Dear Robert N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Rouen Centre Champ-de-Mars. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We wanted to put a new room and you were penalized. The company that made the installation was strongly disputed following this service. It is inadmissible and I understand you. I hope to have the opportunity to see you again soon to live another beautiful experience. Kind regards, Stéphane Robillard, general manager.

Great stop over

Customer review rating 4.2/5

Mary Y. Couples - 04/03/2019 AccorHotels certified review

This was a travel stop over and just perfect. Comfortable, clean, helpful staff and central, everything we needed

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Robillard, general manager.

Birthday treat

Customer review rating 4.2/5

Stephen F. Couples - 27/02/2019 AccorHotels certified review

It was a birthday treat for my wife and the staff made our visit, and my wife very happy and feel special.

Thank you Sir, we very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards Stéphane Robillard, general manager.

Comfortable stay

Customer review rating 4.2/5

Paul S. Couples - 12/02/2019 AccorHotels certified review

Easy to find after driving for several hours from CDG. Good location to various sites in Rouen. Reception very helpful upon our arrival, especially offering us coffee while our room was prepared early. Did not purchase the hotel’s breakfast; seemed much too high a price based upon what was being served. Room was clean and quiet.

Dear Sir S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Robillard General Manager

Trip to Rouen with 6 month baby

Customer review rating 4.2/5

Will B. Families - 26/01/2019 AccorHotels certified review

Very pleasant and allowed us to feel at home.

Dear M. W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Rouen Centre Champ-de-Mars. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Stéphane Robillard General manager

Very Nice

Customer review rating 4.2/5

Jason S. Couples - 28/12/2018 AccorHotels certified review

The staff were really very friendly and helpful. Considering it it was our first time travelling with a dog.

Nice staff; good breakfast; inferior bathroom

Customer review rating 4.2/5

David Couples - 25/12/2018 AccorHotels certified review

The room was good and comfortable; so was the bed. But the very bright lights on the A/C control kept us awake. The bathroom was cramped and the shower was not properly isolated, so that water spread into the room. More importantly, the removal of the bath, which used to be in this room, is definitely a retrograde step. The possibility of a good soak in a bath is very welcome to tired travellers. As ever, the staff were very friendly and helpful.

OK

Customer review rating 4.2/5

Anonymous Business - 10/12/2018 AccorHotels certified review

It was fine. Please note the bath/ shower screen was not effective and the bottom of the bath panel was well rotten!

Customer review rating 4.2/5

Rob Couples - 06/12/2018 AccorHotels certified review

Car Park more expensive than public parking. Miserable beverage facilities ie. small paper cups in room, no milk, lollipop sticks & no spoons, second days stay new paper cups but no sticks.

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