Hotel - Mercure Mulhouse Centre Hotel
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Mercure Hotel

Mercure Mulhouse Centre Hotel

4 place du Général de Gaulle  BP 1244 
68100  MULHOUSE
FRANCE

341 reviews
TripAdvisor Rating Based on 341 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • Pet allowed 4.5  EUR
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area
  • Reduced mobility facilities
  • Pet allowed 4.5  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK-IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Porter

Leisure and activities

  • Babysitting on request
  • Darts

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 12:00-14:00
    • Opening hours : Week-end 12:00-14:00

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from a range of room categories: the renovated Superior Room (double bed or 2 single beds), the Standard Room, or modular Privilege Room with a higher level of comfort (double bed or 2 single beds).

  • 92 rooms
  • 25 non-smoking rooms
  • 2 family rooms
  • 6 connecting rooms
  • Extra bed in room for child
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 448 reviews

Our guest reviews for Mercure Mulhouse Centre Hotel

100% genuine reviews from our guests

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4.0/5 TripAdvisor Rating Based on 341 reviews
AccorHotels certified review
G. Families - 17/07/2017
« caring staff »

Suites present an acceptable comfort Menu card of restaurant is limited but products are good Staff always available and taking care

AccorHotels certified review
Anonymous Couples - 06/05/2017

I made comment on Trip Advisor re booking as an Accor member and being put into room 118 with peeling paint and a fantastic view of the carpark.

AccorHotels certified review
Anonymous Families - 17/04/2017

Overall a good experience. Friendly and fast check in/check. Room was clean and suitable for the purpose although the space where the third bed was located was a bit too tight. Noise isolation of the room should be improved (noise from the street can be clearly heard particularly at early morning). Good average breakfast. Location of the hotel is ideal.

AccorHotels certified review
Anonymous Couples - 12/04/2017

Weekend stay; hotel personnel has upgraded our rooms from superieure to privilege what brought us more benefits and comfort; rooms are large and proper.

AccorHotels certified review
Anonymous Business - 08/03/2017

Perfectly satisfactory

AccorHotels certified review
Anonymous Solo - 07/01/2017

Nice staff, clean room. Missing in the room : - Toilet brush Missing in the hotel : - Sauna - Fitness room

TripAdvisor review
Couples - 14/12/2016
« Christmas Shopping - good location, not so good experience »

Booked a privilege room in this hotel for my wife and me for a weekend trip to do some shopping and christmas market experience. The good: Great location, very near to the old town and train station (incl. TGV). Tram station also in front of the door (we never used it) and parking garage available. Check-in and check-out were very easy and quick. Room was ok (average size), comfortable bed and nice walk-in shower. Room cleaning was ok. The Not-so-good: Room was very 'empty', in fact we experienced some kind of echo (never had this in a hotel room). Maybe some pictures or different funriture would help... Bar was closed due to construction work, so we went to the restaurant for a Cappuccino. After a long time, we were served some weak coffee with some sort of foam on it...far from Cappuccino. Breakfast was average (but nicely presented). We were not asked or offered anything from the staff (like omelett or scrambled eggs), maybe this results from the fact that most of the clients are bus tour groups that don't seem to get that kind of dedicated service usually seen in Mercure. Value for money was not so great (even adding 10 EUR per day for parking), so we would most probably not stay in this hotel again next time we visit Mulhouse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We have already received and answered your comments via the questionnaire of satisfaction of our establishment. We are still sorry for the undergone inconveniences. We hope to welcome you very soon in our hotel. Best regards Gilles Geudin Directeur

AccorHotels certified review
Anonymous Couples - 13/12/2016

Booked two nights in a privilege room for my wife and me. Wanted to visit Mulhouse for christmas market. The good: location of the hotel is very convenient. Close to the old town, the train station (incl. TGV), convenient parking. Bed was comfortable. Nice walk-in shower. Cleaning was ok. Breakfast was ok. The not-so-good: Room was very sparsely decorated so that we actually had an echo (!) in the room, very strange and uncomfortable (maybe would need some wall decoration, paintings to 'break' the sound'). Bar was closed due to some construction work. So on the first night, we went to the restaurant to have a coffee. Although the confirmed that they have 'Cappuccino', we then had to wait very long and finally received something slightly resembling a coffee with some foam on it. Not even close!! It was very clear that the hotel caters to many big tour groups. This showed/felt in many places. One being the breakfast, which was efficient, but lacking the atmosphere. Personel was around, but seemed short-staffed. Never was asked about coffee, eggs to order,... just the stuff we usually get in 4* hotels from Accor. So all together I was rather disappointed with the overall experience, considering we paid close to 500 EUR (parking 10 EUR per day!) for two nights. Most probably I will not stay in this hotel again when going to Mulhouse again.

AccorHotels certified review
Anonymous Business - 09/12/2016

Very good hotel. Nice service. Adequate rooms.

AccorHotels certified review
Anonymous Business - 23/10/2016

Good

AccorHotels certified review
Anonymous Couples - 12/10/2016

Was fine but do not like cardboard cups for drinks in the room, very downmarket, also tea only supplied on first night. Not the best breakfast we have ever had. Bar area looked like it had not seen a duster for weeks.

AccorHotels certified review
Anonymous Business - 07/10/2016

Hotel calme. Face a la gare

AccorHotels certified review
Anonymous Couples - 25/08/2016

It was very good. However on the first morning the breakfast service was chaotic. There was very little food on display and no one was replacing it. We had to ask the waitress for further supplies !! Other than that everything was good. I did not need access to Wi-fi so didn't use it !!

AccorHotels certified review
Anonymous Couples - 19/08/2016

Breakfast was dac

AccorHotels certified review
Anonymous Families - 18/08/2016

It was ok apart from the hotel not having enough staff. Difficult to get a drink at the bar, difficult to get attention at reception and breakfast on Sunday.......no tables made up.....sat ourselves down......found our own cutlery.

TripAdvisor review
Business - 29/05/2016
« Ridiculously dated hotel, and pretty miserable staff! »

It was almost laughable how tired and dated this hotel was. The team didn't seem happy and was just a pretty depressing place. Housekeepers seemed much happier. Wasn't allowed to get a beer after 12 even as a resident. Room basic but bed was VERY comfortable and had a great sleep.

Our hotel has responded to the review
Our hotel has responded to the review

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Mulhouse Centre. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and if you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Gilles Geudin Directeur

AccorHotels certified review
Anonymous Couples - 21/05/2016

Optimal location; very useful garage; quiet and efficient rooms. Adequate but uninspiring breakfast. We opted for a drink from your deserted bar. It would be nice if some nibbles were served. Your staff was efficient but rather dour. They are in the hospitality business and would do to be a little more cheerful.

AccorHotels certified review
Anonymous Business - 23/10/2015

It was just a very short stay. Arrival at 22:30 and departure the next dat at 5:30. The bed was very good, also very good to have a water cooker with tea and coffee in the room. What Indid not like were the paper cups. For a stay for this price at least I would expect porcelain cups. I did not have any breakfast as it was too early. It was alao not possible to get a printed invoice, however it was forwarded on my request by e-mail.

AccorHotels certified review
Anonymous Business - 16/09/2015

nice location,nice pillow

AccorHotels certified review
Anonymous Couples - 10/08/2015

Our stay was pleasant, all staff were excellent. However A) The room Air conditioning was very poor, as agreed by the manager, this is likewise our experience in other hotels of Accor, The efficient use of A/C is dependant on either a slight opening of the window or door, which releases the air pressure build up in the room. If this action is used the A/C fans output increases by 100%+. I believe this sealing of rooms is a fire department requirement? If so fit a small vent in the outside wall. B) As I discussed with the Manager, the The baguettes/mini baguettes and rolls at breakfast are Hard/Stale, they are only fit to be used as weapons. I find this incredible in a country that "prides itself regarding FRESH bread"..

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