Hotel - Hôtel Mercure Mont Saint-Michel
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Mercure Hotel

Hôtel Mercure Mont Saint-Michel

route du Mont Saint Michel  BP 8 
50170  LE MONT SAINT-MICHEL
FRANCE

1,304 reviews
TripAdvisor Rating Based on 1,304 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Shoe shine machine
  • Boutiques/shopping (Nearby)
    • Cash machine (Nearby)
    • Currency exchange (Nearby)

Leisure and activities

  • Bicycle hire facilities

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:30 19:00-22:00
    • Opening hours : Week-end 12:00-14:30 19:00-22:00

Business services

  • 7 meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose between a room with a large bed, twin beds or three single beds.

  • 100 rooms
  • 60 non-smoking rooms
  • 3 rooms for people with reduced mobility
    • 220/240 V AC
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Emergency info in rooms
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 1,271 reviews

Our guest reviews for Hôtel Mercure Mont Saint-Michel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,304 reviews
AccorHotels certified review
Anonymous Friends - 09/08/2017
« Good spot to see Mont St Michel »

Very comfortable room and the desk staff were friendly and helpful. We were surprised after returning from an evening walk that there was no restaurants or bars open. The night person tried to help by calling but nothing was open. The situation with the parking gate is confusing. We only entered once so it was not a problem but we saw others at the gate without new codes. There should be signs to make sure guests know about this.

TripAdvisor review
Friends getaway - 07/08/2017
« Ticket to enter the area »

Everything was fine. Nothing to complaining for. Only exception : we had to pay each time we crossed the gate of the area in which the Hotel is situated. As guest of the hotel I expected this transit to be free of charge.

AccorHotels certified review
Marco Friends - 29/07/2017
« Great location. »

Everything was fine. The only negative issue was the payment of a "ticket" each time we passed the gate. As customers of the hotel we would expect to have feee access we our car. We paid a total amount of 8€ just to have passed the gate twice.

AccorHotels certified review
Vanliefde Couples - 24/07/2017
« Hotel needs to be refreshed »

Reception staff was friendly however, the room had a moldy smell and the carpets in the hall were dirtly, with spots.

AccorHotels certified review
Mr C. E. L. Couples - 23/07/2017
« We were very well looked after and thoroughly enjoyed our one night stay. »

The reception staff were extremely helpful and when we arrived quite late, with the hotel's own restaurant being closed, called a local brassiere and asked if they would still allow us to eat. The brassiere did so and were waiting for us, which was very much appreciated. We slept well in the very comfortable bed and were well-looked after at the hotel's own restaurant for breakfast. Our only constructive criticism is that the separate wc in our room was very small and we wondered why it was not part of the main bathroom; this is the only reason we have given a 9 instead of a 10 for our stay. Thank you for looking after us so well.

AccorHotels certified review
Martin Solo - 19/07/2017
« 10 »

Bello lugar

AccorHotels certified review
Simon P. Families - 16/07/2017

Despite being a Platinum Club member the room for three of us was tiny. The wifi only worked in reception. I was told that the wifi in the rooms had not been working for over a week. I was told that Mont St Michel was so out in the country that no one would come and fix the wifi. Not what I wanted to hear.

AccorHotels certified review
R. G. R. Couples - 14/07/2017
« Good »

Was a nice experience

AccorHotels certified review
Jillk Families - 10/07/2017
« Good location, average hotel »

Easy walk to M St Michel which is great. This Mercure is not one the best we have stayed in, but it's fine. Very simple. More like a motel.

AccorHotels certified review
Andrew K. Couples - 09/07/2017
« Andrew K. »

My experience with your restaurant was terrible. I will be sending a letter of complaint direct to the restaurant and a copy to Accor Hotels. I have been a regular visitor to the Mercure Mont Saint Michel over the past 4 years and it is obvious the restaurant attitude is just to trap the many one time visitors who will not be returning. Regards Andrew K.

AccorHotels certified review
Yvonne Solo - 03/07/2017
« Perfect for my needs »

Lovely large room, air con actually worked really well, great for visiting mont st Michel and extremely clean. The female reception staff were very friendly and helpful, only one criticism, I had been driving for 7 hours and the address on the website was programmed into maps, it took me an hour out of my way to the wrong address, the receptionist said 'yes it does that' if the hotel know this happens they should pass this onto the customers, as it was very stressful.

AccorHotels certified review
Elizabeth Y. Families - 01/07/2017
« Staff great »

Everything good, great breakfast.comfortable bed. Only thing that would have improved it would have been a view of the Mont and that not possible so all in a a great stay Nd would return

AccorHotels certified review
Philip Couples - 30/06/2017
« Disappointing »

I have delayed writing this feedback because I wanted I wanted to be sure that I still felt the same way before doing so. It is the first time I have given negative feedback. The reception staff were polite and friendly when we arrived. We booked into the restaurant for the evening meal because it looked very good and went out for the rest of the day. Service in the restaurant when we came back was dreadful. We waited almost an hour for our order to be taken and then again for the food to be served. The food was nothing special. The hotel itself was reasonable but also nothing special. We had expected more because the price when we originally booked several months earlier was very high. It was one and a half times the rate being quoted on the day and on the back of the room door. When I queried this the next day I was told that it was because we had booked through Le Club and that the price reflected additional benefits. We have stayed in lots of Mercure hotels and never had anything like that before. Since I had agreed the price when booking I paid, but I found the explanation wholly implausible. If that is what happens with Le Club then I will seriously think about leaving.

AccorHotels certified review
B. L. Friends - 29/06/2017
« Great location, attentive staff »

We had a wonderful stay, even though it was brief. I have stayed with you several times and it gets better each time. The food was wonderful and the rooms were very comfortable.

AccorHotels certified review
David J. Couples - 28/06/2017
« Average »

Booking easy, arrival reception very quick and efficient. Good parking. Dinner was of good quality. Staff were very friendly. Dinner menu was very overpriced and did not represent value for money for food, service, dining room or view of a car park. Room was clean and tidy. The mattress on the bed was old and the centre of the bed dipped in the middle to the floor making it not comfortable to sleep on. This felt more like a forumula1 motel.

AccorHotels certified review
Jaime G. Solo - 26/06/2017
« Wonderful »

I had a great experience. The people at the front desk were extremely helpful. The toilet room smelled alittle like sea water or just slightly off. But everything else was great.

TripAdvisor review
Couples - 22/06/2017
« Honest but terrible restaurant service »

Honest hotel - some carpet stains, tiny WC/toilet but a good size room. No lift or help with luggage so be careful. BUT DON'T EVEN THINK OF GOING TO THE RESTAURANT! Terrible terrible service from the manager JEROME - rude, arrogant so say the least. Thank goodness we were VERY lucky with our waiter. At the reception also no problems.

Our hotel has responded to the review
Our hotel has responded to the review

Good evening Sir, Thank you very much for your stay in our hotel. I am sorry that your experience did not meet your expectations at restaurant; please allow me to express our sincerest apologies. We will do our best to improve our restaurant service to offer our clients. We hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guest Relation Service Hôtel Mercure Mont Saint Michel

AccorHotels certified review
Luciana Friends - 20/06/2017
« terrible restaurant management »

tiny WC room, stained carpets, no lift, printer not working, very weak wi-fi and a terrible, terrible customer service at the restaurant. The manager (Jerome) was unprofessional, rude and really treated us bad. Luckily Corinne was at the front desk - very very kind

AccorHotels certified review
Lesley S. Couples - 14/06/2017
« Excellent location »

Reception staff were friendly and helpful, room and bathroom were clean and comfortable and parking was easy. However, the free Wi-fi was useless and dinner poor.

TripAdvisor review
Couples - 13/06/2017
« Stop over on way to Brittany »

Be prepared for lots of people, but don't worry, they are all used to it and manage very efficiently. Free bus to the Mont. but walk it, it is worth the view and is only 30 mins. Meals and drinks not cheap, although I am sure there are places where it is less expensive.

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