Hotel - Mercure Toulouse Centre Wilson Capitole hotel
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Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda 
31000  TOULOUSE
FRANCE

681 reviews
TripAdvisor Rating Based on 681 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Shoe shine machine

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 84 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • High speed transmission line
    • RJ 45 outlet
    • Minibar
    • Toilets
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating Based on 2,879 reviews

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 681 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Kathyn Friends - 14/07/2017
« The staff was pleasant, rooms are very small »

Our room was tiny and beds were extremely uncomfortable - reception staff was pleasant but breakfast servers ignored us.

AccorHotels certified review
Dd Friends - 13/07/2017
« Great stay! »

We were pleased with our location in the heart of Toulouse. The room was spacey, well equipped, quiet and a comfortable temperature.

AccorHotels certified review
Anonymous Couples - 11/07/2017
« Pleasant weekend stay in a well managed central hotel. »

Just from the fragrance that welcome us at arrival, we realised that nothing was being left to chance. All receptionist we met were happy to solve our problems or queries. Room was always clean. Breakfast had a wide choice even though cappuccino was poor. With the current heatwave quilts could have been removed and replaced with top sheets.

AccorHotels certified review
Anonymous Couples - 09/07/2017
« Well located hotel in heart of town »

Good room in great location

AccorHotels certified review
Anonymous Business - 08/07/2017
« Solid Performance  »

Friendly receptionist, clean room and also quiet room. Very good stay!

AccorHotels certified review
Darrell W. Couples - 08/07/2017
« Very comfortable & enjoyable stay June 2017 »

Location Location, within easy walking distance to multiple attractions, the Metro subway, Taxi stand etc. Well appointed Hotel & helpful engaging staff, happier after upgrading to a suite from standard room. Surrounded by ample Cafe's & Restaurants, a great little park nearby with historical Merry Go Round. Thoroughly enjoyed visiting Museums & various Historic sites, love the architecture, such a deep of culture. The Aeronautical museum & Airbus tour is an absolute must do !! Walking through Concorde & receiving an overview of the Toulouse based aviation history very interesting or but Just walking around Capitole, drinking coffee in the cafe's and relaxing in the parks, equally thoroughly enjoyable. Certainly no complaint with the good people of Toulouse, most obliging and helpful - even to someone like me with no or woeful French at best - overall a very positive & enjoyable experience.

AccorHotels certified review
Barry Business - 07/07/2017
« Good hotel in a great location spoilt by minor issues »

Confortable. However the bathroom was not laid out well. Sitting on the WC was not confortable. Better to be turned 90 deg.

AccorHotels certified review
Mr. M. Business - 07/07/2017
« Excellent service »

Stay here often. Service and staff are always excellent!

AccorHotels certified review
Andrew Couples - 06/07/2017

Very nice hotel and very friendly staff. Excellent location. Rich breakfast with great varieties. Welcome drink is a nice introduction to the hotel.

AccorHotels certified review
Anonymous Friends - 05/07/2017
« Clean, convenient and good staff »

The hotel was well located close to the city centre. The room was smart and clean with a comfortable bed, breakfast buffet had a good choice and was kept well stocked, although there was no variety from day to day. The staff were friendly, helpful and knowledgeable and spoke good English. I was very happy with my choice of hotel.

AccorHotels certified review
Schmidt Business - 01/07/2017
« Nice, not too big hotel in TLS downtown »

Good service

TripAdvisor certified review
Couples - 30/06/2017
« Very good, but a lot compressed into a small space ... »

This is a good hotel, very near the centre of Toulouse. The hotel is generally very good. But even the "privilege" rooms are fairly small, so be prepared for that. Also, the hotel's underground car-park is VERY tight to get in and out of, especially if you have a big car. It can be done, and it's very secure, but be prepared for some careful manoeuvring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, You have taken the time to tell us your impressions of your stopover at the Mercure Wilson and we thank you. Please note that all your remarks are taken into account and that they meet the will of the hotel in the desire to offer quality services. We would be happy to welcome you again soon.

AccorHotels certified review
David Y. Couples - 27/06/2017
« A pleasant stay »

The hotel was comfortable (and a cool oasis during the very hot weather) and is conveniently located for walking around Toulouse or using the métro for longer trips. The staff were pleasant and attended to all our requests promptly.

TripAdvisor certified review
Couples - 27/06/2017
« A pleasant and well located hotel »

We enjoyed our stay at this hotel which was an oasis of cool during the very hot weather in Toulouse. The hotel is well located for exploring Toulouse on foot or by métro for longer excursions. Hotel staff were pleasant and attended to our requirements prompty. The room was adequately-sized with a comfortable bed, safe, refrigerator, TV, WiFi and a large well-lit bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, It is with great pleasure that we have read your comment and are delighted to hear that you have had a great time with us. Your appreciation for our home, decor and quality bedding is important to us and we thank you. We look forward to welcoming you back to our hotel.

AccorHotels certified review
Steven H. Business - 26/06/2017
« A nice stay in Toulouse and very well located »

Nice room and very good contact with staff in Hotel

AccorHotels certified review
Lance D. Business - 24/06/2017
« Comfortable  »

The experience was great! Staff was very friendly and hospitable. I don't speak French but everyone was very helpful and willing to speak English and assist with any needs.

AccorHotels certified review
Bernard Business - 23/06/2017
« Business travel »

overall satisfied

AccorHotels certified review
Siegert Business - 21/06/2017
« Almost such good as always.. »

Unfortunately this time only a room with air condition but no window available and no Change was possible, I was really disappointed due to that. Beside this issue relieable and distinguished as always.

AccorHotels certified review
James Business - 20/06/2017
« Very dissatisfied  »

I asked to have an iron and ironing board brought to my room and was told I had to collect it myself from reception and return it when I was done. This was not what I would have expected but was ok with it. I was also surprised that the ironing board was a tiny little thing and with no desk in the room I had to stand it on the bed. Given that Mercure is generally a reputable hotel chain I didn't think to check the iron for cleanliness, so imagine my surprise when I first ran it over a brand new shirt, it left a seemingly indelible black trail across the garment. I then inspected the iron and can only describe it as filthy. Given time constraints I cleaned the surface of the iron and tried again on another new shirt. Whilst this time the iron didn't mar the garment, I was surprised at how wet the shirt was becoming while I ironed it. I then realised just how much the iron was leaking - to the extent that it had leaked through the shirt, the ironing board, the protective cover over the duvet, the duvet itself and finally in to the mattress. I took the items back to reception and made a complaint, stating that the iron had ruined one shirt and left the bed a sodden mess. The only response I got was "Oh, we are very sorry, thank you for bringing it back". I was speechless and tried again to convey both my disappointment and distress, the employee shrugged their shoulders and went in to the back office. I was left with a ruined shirt and a soaking wet bed to sleep in and the smallest of platitudes in return. I shall never stay at this or any other Mercure (or associated hotel) again.

AccorHotels certified review
Helen Business - 19/06/2017
« Fantastic location  »

Lovely hotel, fantastic location right in the centre of Toulouse. Really impressed with the service received and would not hesitate to stay there again.

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