Mercure Toulouse Centre Wilson Capitole hotel 4 stars

TripAdvisor rating 4.0/5 909 reviews
Mercure Toulouse Centre Wilson Capitole hotel
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Hotel extras

  • In Toulouse city center

  • Just 5 minutes' walk from the Place du Capitole

  • Metro station: lines A and B

  • Private car park with direct access to the rooms

  • Pierre Baudis conference center is 5 minutes away by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000
toulouse
france

Tel: +33534454060

Fax: (+33)5/34454061

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS LIGNE 22 :   22 Jean Jaures

  • BUS LIGNE 23 :   23 Jean Jaures

  • BUS LIGNE 29 :   29 Jean Jaures

  • BUS LIGNE 38 :   38 Jean Jaures

  • Bus :   23 Jean Jaures

  • CAPITOLE :   1 Jean Jaures

  • CAPITOLE :   A Jean Jaures

  • JEAN JAURES :   B Jean Jaures

  • Métro :   Ligne A Jean Jaures

  • By plane

    TOULOUSE BLAGNAC At 10km / 6.21 miles

  • By train

    MATABIAU At 1km / 0.62 miles

GPS :43.604654, 1.448382

Our accommodations

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space. Or why not try our Junior Suites, spacious with a sitting area and sofa.

Classic Room - 1 double bed

  • Max. number of persons: x2
  • Area: From 18
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - 1 double bed

  • Max. number of persons: x2
  • Area: From 19
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - 1 double bed and 1 single rollaway bed

  • Max. number of persons: x3
  • Area: From 20
  • Views: City side, Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room - 1 double bed

  • Max. number of persons: x2
  • Area: From 20
  • Views: Courtyard side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with balcony - 1 double bed

  • Max. number of persons: x2
  • Area: From 20
  • Views: City side *
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite - 1 double bed and 1 double sofa bed

  • Max. number of persons: x4
  • Area: From 33
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Bar Lounge

Photo non contractuelle / Strictly non binding

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90 m²

  • Maximum capacity: 25 people

Find out more
Mercure Toulouse Centre Wilson Capitole hotel Meeting Room

Our guest reviews for
Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,183 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

909 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Extremely supportive and friendly staffs

Customer review rating 4.4/5

Hendradjaja H. Families - 15/04/2019 AccorHotels certified review

The hotel is very clean and strategically located in the city center, but the most impressive experience is when we checked out, our niece lost consciousness and threw up. The staffs helped her by providing water, food, calling ambulance (we cannot speak French) and allowing her to get a rest back in her room till around 15:00. When I asked the staff to prepare the bill for the additional costs for late check out and drinks/food they said no need. Thank you so much from the bottom of our hearts. Kind Regards, Hendradjaja H. & Megajanti Suwito Daniel Santosa Harsono & Raissa Angelina

Dear Hendradjaja H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

An Overnight Stay

TripAdvisor rating 4.0/5

charlestO6720UN Business - 14/04/2019 TripAdvisor review

Was on an overnight stopover in Toulouse and wanted somewhere central to stay and knew the area so selected the Mercury Wilson .the stay was excellent the Hotel was as described. Plus was as I believed to be well placed for the Metro and some great restaurants very nearby.

Dear client, We thank you very much for your evaluation ! We are delighted to hear that you liked the hotel and its location. As you pointed out, The Mercure Wilson is ideally located in the heart of Toulouse. A big thank you for your compliments on our staff ! We are always available to our customers to make their stay as pleasant as possible.

Reasonable but very disappointing room for a gold card holder

Customer review rating 4.4/5

X X. Y. Business - 09/04/2019 AccorHotels certified review

The bathroom did not have sufficient towels. There was no body lotion. The soap was never replaced during the five day stay! and disappointing not to receive a privilege upgrade! Room was too hot

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Upgrade in a privilege room is linked to availability. Unfortunately, we didn't have the possibility to upgrade and all the amenities you've mentionned are only available in the privilege room, sorry. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Good but no activities in the hostel

Customer review rating 4.4/5

Lucas Families - 07/04/2019 AccorHotels certified review

No fitness No swimming pool

Dear Lucas E., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.
Customer review rating 4.4/5

Lincoln H. Families - 07/04/2019 AccorHotels certified review

It was excellent.

Dear Lincoln h., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Hotel was as expected rooms a little small.

Customer review rating 4.4/5

S T. Business - 05/04/2019 AccorHotels certified review

Servic was great .

Dear Mr T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Nice Experience

Customer review rating 4.4/5

Anonymous Business - 29/03/2019 AccorHotels certified review

Room clean, good service. Breakfast in line with the hotel level. Perhaps in other similar Accor hotels there is more extensive choose of food, but anyway the quality is good.

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

ok

Customer review rating 4.4/5

Betty Business - 29/03/2019 AccorHotels certified review

Clean Hotel with very friendly staff however my room was very hot despite turing the AC down to 15 and the breakfast room was overly crowded and not well re-stocked.

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Renouf Front Office Manager

Nice hotel, well located, small room

Customer review rating 4.4/5

Carlos N. Business - 29/03/2019 AccorHotels certified review

The Hotel is fine, the reception a bit chaotic and the rooms a bit small

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Emilie Renouf Front Office Manager

Pleasant stay

Customer review rating 4.4/5

Anonymous Couples - 26/03/2019 AccorHotels certified review

We enjoyed our stay at the hotel. The location, breakfast and staff were all excellent. The car park was a small space but just about manageable! The main downside was the air conditioning which was really not effective, the room was very hot and it was only March. Other smaller negatives points were that the room was a bit small and the “free minibar” had only water and soft drinks (no snacks or alcohol).

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your comment about air conditionning, we just would like to inform you that it is not on yet. In fact beacause of the outside temperature at night the system is still producing heat. Neverthless you have the possibility to switch it off into the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

A very pleasant and comfortable stay

Customer review rating 4.4/5

Alan S. Couples - 13/03/2019 AccorHotels certified review

I enjoyed the hotel, its facilities and its very central location.

Dear Alan S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.
Customer review rating 4.4/5

Am Business - 04/03/2019 AccorHotels certified review

I have stayed at the Hotel Mercure Centre Wilson Toulouse for a couple of years. The hotel is still very good. ( Rooms and décor fresh and modern ). Great location to explorer the city from at night.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod Directrice.

Perfect stay

Customer review rating 4.4/5

John L. Couples - 28/02/2019 AccorHotels certified review

The rooms were quiet and comfortable. All the staff we met were efficient, helpful and friendly.

Dear Johm L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Nice Location, no problems during stay

Customer review rating 4.4/5

Craig Business - 24/02/2019 AccorHotels certified review

Hotel is nicely located, the rooms are fine and clean. My room 104 was good, but has a view of the outside breakfast area - this time of year was OK as it was empty, but had this been summer I would have requested a move due to privacy.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Staff very attentive

Customer review rating 4.4/5

Derek M. Business - 23/02/2019 AccorHotels certified review

The room was quite small, but everything worked and was adequate for my needs, WiFi was good, the Staff however were very helpful, well informed and efficient, breakfast was very well laid out

Dear Derek M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Good

Customer review rating 4.4/5

Tracy Business - 21/02/2019 AccorHotels certified review

Staff were very friendly and helpful. The room was very comfortable and clean but quite small, only just enough room to walk around the bed. There was not much choice on room service and, as I was busy working in the evenings, I did not want the inconvenience of having to go and eat elsewhere. However, great choice and good quality food at the breakfast.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

An immersive experience. Comfort, great food, wonderful architecture and teargas!

Customer review rating 4.4/5

Simon L. Families - 18/02/2019 AccorHotels certified review

Quite wonderful - we'll be back!

Dear Simon L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Good room and very good breakfast.

Customer review rating 4.4/5

Keiichi U. Business - 18/02/2019 AccorHotels certified review

The room was comfortable and the breakfast was very nice with the pleasant staff. I like very much overall.

Dear Keiichi U., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Very good

Customer review rating 4.4/5

Anonymous Couples - 13/02/2019 AccorHotels certified review

Well placed very pleasant and helpful staff

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Would be very good if the mattress protector was removed

Customer review rating 4.4/5

Liz Business - 11/02/2019 AccorHotels certified review

Room comfortable and staff very welcoming but the mattress topper has a plastic cover on it (underneath a protector) . This means that the sheets slip around and the bed becomes very hot so much so that I found it very hard to achieve a good night's sleep

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MoiroD General Manager.
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