Hotel - Mercure Toulouse Centre Wilson Capitole hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

4.0/5 891 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 95 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,905 reviews

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 891 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
K. M. Families - 11/01/2019 AccorHotels certified review
« Everything was perfect from arrival to departure »

We are so happy we chose this Mercure. The location couldn't have been better. The rooms (we were a family of five traveling together) were perfect and hotel staff were warm and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Bruno B. Business - 04/01/2019 AccorHotels certified review
« Satisfactory stay »

Simple and correct. Nothing extraordinary but the expectations are met.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Renouf Front Office Manager

A C. Couples - 04/01/2019 AccorHotels certified review
« Nice hotel, great location and friendly staff. »

Nice hotel, great location and friendly staff. Very good selection at breakfast. Good having tea/coffee making facilities in the room although, don't like the paper cups. Bottle of water was a nice touch. Although, our room had not been cleaned on our last day which, I highlighted at 15.30pm, one of the girls provided me with cups however, I overheard the lady I had spoken to first mimicking me whilst obviously telling her colleagues that I was "complaining" that our room had not been cleaned which, I was not. I was merely highlighting the fact. The girl helping me was obviously embarrassed that I had overheard her colleague who, was caught being very unprofessional by a customer. This did deflect from what had been a very pleasant stay in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Renouf Front Office Manager

Jean Y. Families - 26/12/2018 AccorHotels certified review
« Super emplacement »

Soft

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Toulouse Centre Wilson Capitole. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Emilie Renouf Chef de réception

Anonymous Couples - 25/12/2018 AccorHotels certified review
« We couldn’t have asked for anything more. »

The staff went above and beyond to make us feel welcome and looked after. The lady who checked us in (we didn’t catch her name) was fantastic! She understood that I wanted to test out my French, while my boyfriend needed to speak English. She managed all of this with the most amazing compassion and enthusiasm; she is quite simply an absolute star! I have never met anyone who is so good at their job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff (especially to Marie who is the person who welcomed you) as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Mme G. Couples - 22/12/2018 AccorHotels certified review
« Great place for an overnighter when attending a rugby match »

We were extremely welcomed by staff who continued to be warm, helpful and friendly throughout. Our room was very comfortable and warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience to the bar did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Simon Families - 22/12/2018 AccorHotels certified review
« First rate staff, great location, nice room »

Very friendly hotel . Nice and clean. The parking area looks like it's insulated in asbestos which could be replaced with something kinder for my sons lungs. Hopefully I'm wrong. Otherwise very nice, pleasant stay. Staff couldn't have been better. Jade from ibis styles blagnac booked it for us and was also extremely helpful and was very kind.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Simon, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Tony G. Business - 14/12/2018 AccorHotels certified review
« Beautiful experience »

Great

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony Ted G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Jp Business - 12/12/2018 AccorHotels certified review
« TLS visit Dec 2018 »

Fine trip. Problems in the city during the evenings.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Celia P. Friends - 10/12/2018 AccorHotels certified review
« Enjoyable »

Friendly staff and comfortable room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cecilia P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Hod G. Business - 10/12/2018 AccorHotels certified review
« clean, central location, great breakfast »

The room was clean and the bed was comfy. Location is the best in Toulouse. Breakfast was great and diverse. My only complaint is the shower: extremely small! and cause of bad engineering - the button to flush the water is behind the toilette seat. Hotel staff was friendly and helpful. WiFi worked flawlessly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hod G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager

Matt Families - 08/12/2018 AccorHotels certified review
« Central, clean and friendly staff »

Easy to find and very central for exploring the city. Staff at every touch point were friendly and helpful. Clean, modern room and fantastic breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 08/12/2018 AccorHotels certified review
« Just ok »

Check in quick and e check out which is great But room so so: bad odors in the room and no desk to work Breakfast ok but not great: missing green tea without mint and true wholeb wheat bread - orange juice glasses are minuscule ... fruits are not really tasty Feeling that hotel is just ok but costs were cut on all fronts a except the impressive hall

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Andrew W. Business - 07/12/2018 AccorHotels certified review
« With the exception of the Breakfast a very pleasant experience »

Friendly and welcoming reception staff, with clean pleasant rooms. Breakfast was a little chaotic, male staff in particular unhelpful and a bit rude, coffee seemed difficult to obtain, with little or no help from the staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you for your feedback about the breakfast, it's important for us to help and welcome our guests please accept again my sincerest apologies for this lake of service. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Friends getaway - 07/12/2018 TripAdvisor review
« Christmas market »

The purpose of the visit was to see the Christmas market, in that we were disappointed to a degree. However the hotel made up for that. Breakfast was a delight. Room service menu could be better. Staff very helpful and attentive. Would have no hesitation in staying in this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, The Mercure Wilson team always goes out of their way to make you feel at home and we are very pleased to know that the goal was fully achieved during our stay with us. It is with great pleasure that we will welcome you again on your next trip to Toulouse

Tracy J. Friends - 05/12/2018 AccorHotels certified review
« Staff all so friendly and welcoming, great location! »

The staff were all very helpful and welcoming, especially Marie on the reception desk. The hotel is situated in a great location too! Breakfast was excellent - so much choice! The only negative was room service - the menu is very limited, a bit more choice would be good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 30/11/2018 AccorHotels certified review
« Comfortable stay without hassle at a great location »

Enjoyed the stay (nice interior, great TV set, bathroom OK, size OK, at least for one person) and the fact that the hotel is conveniently located at Jean-Jaures/Wilson.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 24/11/2018 AccorHotels certified review
« Very comfortable, quiet, clean and relaxing. »

A quiet comfortable clean room. Staff were always friendly and obliging when ever I needed assistance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Bohdan Business - 22/11/2018 AccorHotels certified review
« Friendly personnel, strange guarantee chargeback »

Friendly and helpful personnel, nice location and room. Unfortunatelly, guarantee fee (60 EUR) still hasn´t been charge back after 1 week from checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We've checked the pre authorisation made on your credit card upon check-in and we do confirm that it has been cancelled. Please check with your bank and feel free to be back to us if the problem remain. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Robert W. Couples - 21/11/2018 AccorHotels certified review
« Nice hotel right in the city centre »

The hotel is in a great location. The room was nice. The staff were very friendly and helpful. There was a tremendous choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre W. Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

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