Hotel - Mercure Toulouse Centre Wilson Capitole hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

4.0/5 895 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 95 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 5,009 reviews

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 895 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 13/02/2019 AccorHotels certified review
« Very good »

Well placed very pleasant and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Liz Business - 11/02/2019 AccorHotels certified review
« Would be very good if the mattress protector was removed »

Room comfortable and staff very welcoming but the mattress topper has a plastic cover on it (underneath a protector) . This means that the sheets slip around and the bed becomes very hot so much so that I found it very hard to achieve a good night's sleep

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie MoiroD General Manager.

Richard Business - 09/02/2019 AccorHotels certified review
« Disappointing »

Plus points, Great location and staff and a good breakfast Negatives, small room, not really equiped for working, tired bathroom with odd layout, the noisy Heating system kept me up half the night even after I switched it off on my room! Lastly a small thing but disposable cups for making tea and coffee in this day and age is not really acceptable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your feedback about disposable cups, next time feel free to ask for cups. As you've mentioned our staff is always at your disposal. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager

Luke Business - 07/02/2019 AccorHotels certified review
« Very good »

Overall very good Staff friendly & helpful Room very good Like the quick check out which saves time

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager

Clive W. G. Business - 05/02/2019 AccorHotels certified review
« Very welcoming and efficient. »

We were made to feel very welcomed by all of the staff, nothing was to much trouble. Room was nice and clean and comfortable and the food was very nicely cooked. All in all a very nice experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Clive Watt G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Mp Business - 31/01/2019 AccorHotels certified review

agradable.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huésped, Gracias por tomarse el tiempo en compartir su comentario con nosotros. Esperamos poder pronto tener el placer de tenerlo de vuelta en nuestro hotel. Atentamente, Valerie Moirod Directrice.

Richard C. Business - 28/01/2019 AccorHotels certified review
« comfortable and friendly with good service. »

apart from some load noise from bed making during day whilst trying to sleep, accommodation and service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Chris F. B. Friends - 28/01/2019 AccorHotels certified review
« Central and comfortable »

Great value. Basic but comfortable. Helpful staff. Good breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Ann A. Couples - 23/01/2019 AccorHotels certified review
« Very comfortable »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ann A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 22/01/2019 AccorHotels certified review
« No complaints. »

Keep up the good work.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Mike G. Business - 22/01/2019 AccorHotels certified review

Breakfast was great. Room was clean and comfortable. Staff was also excellent and helpful. The lack of a gym/fitness center with no local alternative is a major drawback. I would not stay there again. I suggest that if you do not have enough space, make arrangements with one of the 2 local gyms that are just down the street.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We just would like to explain you that this survey was sent to get your feeling about your stay. We don't have any gym and this information is on our website but our Novotel on the square Wilson do propose a gym. Next time we would recommend you to book this Novotel as the Gym is important for you. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Suzie L. Friends - 14/01/2019 AccorHotels certified review
« pleasant »

Very comfortable and very pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Suzanne l., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Miguel A. Business - 14/01/2019 AccorHotels certified review
« Location is excellent but not so good for business »

I found the location very convenient for tourism but I was on a business trip and the rooms are not comfortable for working even one hour.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huesped, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Hôtel Mercure Toulouse Centre Wilson Capitole. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Valérie Moirod General Manager.

Brian Business - 13/01/2019 AccorHotels certified review
« Made welcome & pleasent »

a wonderful welcome , key ready and a bonus for my birthday

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod Directrice.

K. M. Families - 11/01/2019 AccorHotels certified review
« Everything was perfect from arrival to departure »

We are so happy we chose this Mercure. The location couldn't have been better. The rooms (we were a family of five traveling together) were perfect and hotel staff were warm and attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Bruno B. Business - 04/01/2019 AccorHotels certified review
« Satisfactory stay »

Simple and correct. Nothing extraordinary but the expectations are met.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Renouf Front Office Manager

A C. Couples - 04/01/2019 AccorHotels certified review
« Nice hotel, great location and friendly staff. »

Nice hotel, great location and friendly staff. Very good selection at breakfast. Good having tea/coffee making facilities in the room although, don't like the paper cups. Bottle of water was a nice touch. Although, our room had not been cleaned on our last day which, I highlighted at 15.30pm, one of the girls provided me with cups however, I overheard the lady I had spoken to first mimicking me whilst obviously telling her colleagues that I was "complaining" that our room had not been cleaned which, I was not. I was merely highlighting the fact. The girl helping me was obviously embarrassed that I had overheard her colleague who, was caught being very unprofessional by a customer. This did deflect from what had been a very pleasant stay in your hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Renouf Front Office Manager

Jean Y. Families - 26/12/2018 AccorHotels certified review
« Super emplacement »

Soft

Our hotel has responded to the review
Our hotel has responded to the review

Cher Monsieur, Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Toulouse Centre Wilson Capitole. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Emilie Renouf Chef de réception

Anonymous Couples - 25/12/2018 AccorHotels certified review
« We couldn’t have asked for anything more. »

The staff went above and beyond to make us feel welcome and looked after. The lady who checked us in (we didn’t catch her name) was fantastic! She understood that I wanted to test out my French, while my boyfriend needed to speak English. She managed all of this with the most amazing compassion and enthusiasm; she is quite simply an absolute star! I have never met anyone who is so good at their job!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff (especially to Marie who is the person who welcomed you) as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Mme G. Couples - 22/12/2018 AccorHotels certified review
« Great place for an overnighter when attending a rugby match »

We were extremely welcomed by staff who continued to be warm, helpful and friendly throughout. Our room was very comfortable and warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry that your experience to the bar did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

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