Mercure Toulouse Centre Wilson Capitole hotel 4 stars

TripAdvisor rating 4.0/5 938 reviews
Mercure Toulouse Centre Wilson Capitole hotel
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Hotel extras

  • In Toulouse city center

  • Just 5 minutes' walk from the Place du Capitole

  • Metro station: lines A and B

  • Private car park with direct access to the rooms

  • Pierre Baudis conference center is 5 minutes away by metro

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Private indoor parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Shoe shine machine
Catering
  • Breakfast
  • 1 bar(s)
  • Room service
Business services
  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Toulouse Centre Wilson Capitole hotel

7 rue Labeda
31000
toulouse
france

Tel: +33534454060

Fax: (+33)5/34454061

Contact email

Check-in from 14h00

Check out up to 12h00

  • BUS LIGNE 22 :   22 Jean Jaures

  • BUS LIGNE 23 :   23 Jean Jaures

  • BUS LIGNE 29 :   29 Jean Jaures

  • BUS LIGNE 38 :   38 Jean Jaures

  • Bus :   23 Jean Jaures

  • CAPITOLE :   1 Jean Jaures

  • CAPITOLE :   A Jean Jaures

  • JEAN JAURES :   B Jean Jaures

  • Métro :   Ligne A Jean Jaures

  • By plane

    TOULOUSE BLAGNAC At 10km / 6.21 miles

  • By train

    MATABIAU At 1km / 0.62 miles

GPS :43.604654, 1.448382

Our accommodations

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space. Or why not try our Junior Suites, spacious with a sitting area and sofa.

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 19
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Classic Room - 1 double bed and 1 single rollaway bed

  • Max. number of persons: 3
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk

Privilege Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room with balcony - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Junior Suite - 1 double bed and 1 double sofa bed

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

Bar Lounge

Photo non contractuelle / Strictly non binding

Share a moment of relaxation in the cozy and intimate atmosphere of our bar lounge from 6:30am to midnight. Discover Mercure's selection of fine wines selected by our sommelier as well as a wide range of other beverages.

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum size: 90

  • Maximum capacity: 25 people

Find out more

Our guest reviews for
Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

5,561 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

938 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Hotel is centrally located with helpful reception staff

Customer review rating 4.4/5

Robin T. Couples - 15/08/2019 AccorHotels review

My wife and I stayed one night. We enjoyed our stay but surprised to find cardboard cups and just one sachet of coffee for each of us in the room. Head receptionist was very helpful.

Dear Mr. T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Great hotel in city centre

Customer review rating 4.4/5

Nicky C. Business - 15/08/2019 AccorHotels review

Excellent location, decent rooms, a good breakfast and decent rates

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Comfortable stay and lovely personnel

Customer review rating 4.4/5

Marta Couples - 14/08/2019 AccorHotels review

I spent 3 nights at Toulouse Centre Wilson Capitole hotel. The rooms are very clean and well isolated from the noise. Breakfast is a bit poor in terms of variety, there is barely fresh fruit and most of the options are sweets. Having said that, the quality of the food was fine. The personnel of the hotel is very friendly and helpful.

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Excellent location and accommodations

Customer review rating 4.4/5

Anonymous Business - 13/08/2019 AccorHotels review

Everything was great, and the only minor issue was how small the parking garage car. I'll get a smaller car next time :-)

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Ms

Customer review rating 4.4/5

Anonymous Couples - 12/08/2019 AccorHotels review

Excellent

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Friendly staff in a conveniently located area

Customer review rating 4.4/5

Anonymous Couples - 10/08/2019 AccorHotels review

We particularly appreciated the welcome drink and it was nice to get snacks with drinks. The room was comfortable and clean. There was a problem with the shower but it was quickly fixed when we mentioned it.

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Óptima

Customer review rating 4.4/5

Anonymous Families - 09/08/2019 AccorHotels review

Agradable

Estimado Señor, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel Mercure Toulouse Centre Wilson Capitole. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Emilie Renouf Front Office Manager

Feels at home

Customer review rating 4.4/5

Jun Families - 05/08/2019 AccorHotels review

Pleasantly surprised by the room space, amenities (free mini bar, smartphone compatible music player, complimentary welcome drinks) and extremely friendly staff.

Dear Jun W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Greatly situated

Customer review rating 4.4/5

Anonymous Families - 01/08/2019 AccorHotels review

Standard room very comfortable, extremely well located. But Parking is a nightmare.

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Close to restaurants & shops

Customer review rating 4.4/5

Theresa Friends - 29/07/2019 AccorHotels review

Friendly staff, close to all shops, restaurants

Dear Madam, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Renouf Front Office Manager

Excellent, professionally run hotel

Customer review rating 4.4/5

Martin Families - 27/07/2019 AccorHotels review

From the welcome to check out, I have nothing to say but positive things about this hotel. Staff were welcoming and polite, room was comfortable and immaculate, breakfast was a perfect start to the day. A comfortable, relaxing 3-night stay with the family, we'll certainly return.

Dear Martin B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Good location, very friendly staff

Customer review rating 4.4/5

Raoul Families - 25/07/2019 AccorHotels review

Fast check-in, friendly staff, well located

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.
Customer review rating 4.4/5

Erwin Couples - 21/07/2019 AccorHotels review

Breakfast was good. Location nice. The one thing that really impacted our stay was the front desk staff(asian girl) that gave us such a hard time about asking for ice bucket for a bottle of champagne. She was completely rude and she started by giving us a small bowl of ice, then a small cup of ice all while knowing that we wanted a ice bucket for a wine bottle. She then demanded to know what room we were in and where we were going to take it. We had previously asked about getting a ice bucket upon check in and were assured we could get one.

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Great hotel in great location

Customer review rating 4.4/5

Paul C. Solo - 18/07/2019 AccorHotels review

Second stay here. Location is as central as you can get, everything on the doorstep. Staff are all extremely friendly and helpful. Nice hotel, spotless rooms which are well fitted out. Good breakfast with lots to choose from. Lots of nice cafes, bars and restaurants all around the hotel location. Only minor criticism (which applies to nearly all European hotels these days) car parking is quite expensive especially for a long trip. Overall great stay and would highly recommend this hotel if looking for somewhere nice to stay in the heart of Toulouse.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod Directrice.

Not great

Customer review rating 4.4/5

Anonymous Business - 15/07/2019 AccorHotels review

For 10 nights of stay, there is only 1 complementary water? Also, when I return back I realize that I was charged with the mini bar charges for 2 days which I did not take??

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Convenient and near the important town

Customer review rating 4.4/5

Kanyarat S. Business - 15/07/2019 AccorHotels review

The location is best in the central of Toulouse. The breakfast is not that good because less choices for customer in fruits and meat. In the toilet, sometime towels are not with clean smell.

Dear Kanyarat S., Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Close to perfect

Customer review rating 4.4/5

Anonymous Business - 08/07/2019 AccorHotels review

I was upgraded to the privilege room, which was very nice. Also, whoever did the room service on the day did an exceptionally good job - it was so good that it is really worth mentioning. The one thing I always struggle with when staying at your hotel is the water pressure in the shower, which is really not sufficient for rinsing shampoo out of long/ curly hair.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Stay can be better with small improvement

Customer review rating 4.4/5

Abhijeet C. Business - 08/07/2019 AccorHotels review

My Experience with Mercure Wilson was not too good not too bad, limited breakfast menu, hassle in check in process, no drinking water in room on daily, although I like ambience and housekeeping.

Dear Abhijeet C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Lovely, genteel service in a super location in a surprising city.

Customer review rating 4.4/5

Carol C. Solo - 03/07/2019 AccorHotels review

Professional service, clean premises, safe surroundings. The air conditioning was very welcome oasis during the heat wave.

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Short stay for business trip

Customer review rating 4.4/5

Neil Business - 27/06/2019 AccorHotels review

Excellent, Did not have time to use the whole of the hotel's facilities therefore cannot give full marks.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.
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