Hotel - Mercure Toulouse Centre Wilson Capitole hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

4.0/5 875 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 95 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,673 reviews

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 875 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Dmm Families - 08/11/2018 AccorHotels certified review
« Hotel well-located, staff friendly & helpful »

Experience was satisfactory, room service staff were good, hotel decor id rather strange (lobby carpetting look like sand has been spelled on it, not a lot of hanger space in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Anonymous Couples - 06/11/2018 AccorHotels certified review
« good »

Good room, good breakfast, poor air con

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Bruce A. F. L. Friends - 04/11/2018 AccorHotels certified review
« Superb service with a warm, welcoming smile from every staff member! »

The selection of your hotel was done by Road Scholar, and our extended stay was of our choice. Excellent in all respects, a real pleasure visiting with you folks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce and Fran L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 01/11/2018 AccorHotels certified review
« Very friendly staff, excellent location, very smart public spaces and decor »

Very good hotel, really liked the friendly and helpful staff, public spaces and location but there was a strange 'air conditioning' noise at night in the room - even with the air con turned off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Hubert Business - 01/11/2018 AccorHotels certified review
« just good enough »

room was ok but bed was old and hard. bathroom was not clean and a bit outdated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Emilie Renouf Front office manager

Paul W. Couples - 01/11/2018 AccorHotels certified review
« Very satisfactory »

Superb location, good service & friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Marilyn Families - 30/10/2018 AccorHotels certified review
« Comfortable, welcoming »

Pleasant, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Khang T. Business - 29/10/2018 AccorHotels certified review
« Stay was fine but I still have not received the invoice. »

Stay was enjoyable. However, I have not received my invoice; after I got home and sent an email reminder, you sent me a blank invoice!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Khang T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. We've sent you back you bill yesterday evening. Feel free to be back to us if you didn't receive it. Sincerely, Valérie Moirod General Manager.

Amine K. Business - 29/10/2018 AccorHotels certified review
« Great location and helful staff »

Great location and helpful staff. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Amine K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod Directrice.

Hamthullah N. Business - 29/10/2018 AccorHotels certified review
« Excellent »

A good place to stay and overall loved it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Jaime Business - 28/10/2018 AccorHotels certified review
« Very good hotel in center town. »

Everything perfect. Attention, room, fast check-out, breakfast... Good hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Jaime, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel Mercure Toulouse Centre Wilson Capitole. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Valérie Moirod Directrice.

Anonymous Couples - 26/10/2018 AccorHotels certified review
« Having parking was great and the receptionist was the best I have ever met. »

Everything was fine and I really felt welcomed by the front desk woman.

Our hotel has responded to the review
Our hotel has responded to the review

Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 26/10/2018 AccorHotels certified review

Nice and warmly

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

David J. Business - 21/10/2018 AccorHotels certified review
« Nearly perfect, a few tweaks and it would be perfect »

Very efficient and friendly staff. Perfect location Some rooms are a little cramped and a bathtub with shower is dated Breakfast is good but could be a little more

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Alice B. Couples - 17/10/2018 AccorHotels certified review
« Wasn’t fantastic but ok »

Stay was ok, not enough tea and coffee, only one English breakfast tea and didn’t like the paper cups, could only use once, shower pressure was poor and the second setting on the showe head didn’t work. The first hand towel was extremely worn with a hole in it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Leigh B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Carles Business - 16/10/2018 AccorHotels certified review
« Convenient »

It was ok, everyone gentle

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

David J. Couples - 10/10/2018 AccorHotels certified review
« Very comfortable hotel »

Good location, rooms very comfortable, staff friendly and most helpful. Have stayed in several Mercure hotels and the standard is always good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Cc Business - 08/10/2018 AccorHotels certified review
« Average (overall) business trip »

Average stay. I had more expectations on the room, the facilities. The staff was however very helpful and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your note about the window, i do confirm you that every window can be opened to get fresh air. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Kathleen G. Solo - 07/10/2018 AccorHotels certified review
« Pleased with location and with bedroom but not with bathroom »

Good location, excellent bed, room very clean (but had very little daylight coming into it), lovely music available but bathroom walls were disappointing and one could easily get injured if rushing to the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Emmanuel F. Business - 05/10/2018 AccorHotels certified review
« Good experience with warm welcome as usual »

Very friendly staff and warm welcome Globally the hotel is very nice (decoration, size, location, parking) Room are quite nice But entertainement proposed is not good (in room and lobby/bar)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod Directrice.

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