Hotel - Mercure Toulouse Centre Wilson Capitole hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

4.0/5 864 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 95 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,565 reviews

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 864 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
David J. Couples - 10/10/2018 AccorHotels certified review
« Very comfortable hotel »

Good location, rooms very comfortable, staff friendly and most helpful. Have stayed in several Mercure hotels and the standard is always good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Cc Business - 08/10/2018 AccorHotels certified review
« Average (overall) business trip »

Average stay. I had more expectations on the room, the facilities. The staff was however very helpful and accommodating.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your note about the window, i do confirm you that every window can be opened to get fresh air. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Kathleen G. Solo - 07/10/2018 AccorHotels certified review
« Pleased with location and with bedroom but not with bathroom »

Good location, excellent bed, room very clean (but had very little daylight coming into it), lovely music available but bathroom walls were disappointing and one could easily get injured if rushing to the toilet.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Emmanuel F. Business - 05/10/2018 AccorHotels certified review
« Good experience with warm welcome as usual »

Very friendly staff and warm welcome Globally the hotel is very nice (decoration, size, location, parking) Room are quite nice But entertainement proposed is not good (in room and lobby/bar)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod Directrice.

Daniel V. Business - 04/10/2018 AccorHotels certified review
« Quite nice »

After staying a couple of times the breakfast could contain some variations. It's always the same cheese, the same ham.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. Regarding you note about the breakfast, we are working a new version we will set up before the end of the year. We are going to propose more products. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Lyn Business - 04/10/2018 AccorHotels certified review
« Night in Toulouse »

Having stayed many times and albeit it a brief stay, it was very nice and comfortable. The breakfast was good with a varied choice of eats.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Fb Business - 04/10/2018 AccorHotels certified review
« very pleasent stay at Mercure Toulouse Centre »

Went in Toulouse for business reason and spent three nights in the Mercure Wilson. The hotel is close to centre (Place du Capitole is just 5 min away) and to the Victor Hugo market (worth a visit early in the morning if you have some time and like food shopping). Plenty of restaurants and bistrots all around. The hotel parking is extremely convenient and definitely cheaper than the public ones. I didn't tried the breakfast but I assume is in line with the hotel standard. Last but not least, the staff is friendly, efficient and helpful (was the first time I was there and they make me feel like a well know returining customer).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Sallywt Couples - 01/10/2018 AccorHotels certified review
« Lovely oasis in a busy city »

We were greeted by a lovely friendly receptionist who told us that our room wasn't ready yet though we could have a different one if we waited 10 minutes or come back in a while for our room so we took up the offer of having a different room in 10 minutes. The room was lovely, clean and comfortable. It was on the top floor and we had a lovely balcony with a view over the city. We had a table and chairs outside to enjoy the view. The room had everything we could wish for to make our stay a very pleasant one. Would highly recommend this hotel, it's staff and everything about it was wonderful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Jaime Business - 01/10/2018 AccorHotels certified review
« Like the room, small but cozy and colourful; limited breakfast selection and quality »

Firstly, great reception staff, though perhaps the motivation for the restaurant staff could be better. Room-wise, small but cozy. Food-wise, I've tried Novotel airport and their selection is similar but quality's still better than Mercure

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Regarding your note concerning our breakfast offer, we are working on a new breakfast which propose more product. It will be in place by the end of the year. Hope you'll enjoy. Sincerely, Valérie Moirod General Manager.

Kevin A. Friends - 26/09/2018 AccorHotels certified review
« Had a great stay »

3rd time at the hotel, excellent stay, ideally situated for everywhere in town, staff very helpful and attentive, good value.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kevin A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 25/09/2018 AccorHotels certified review
« small room - no real window but at least clean »

nice ambiente but room small and no window (blind window)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Pierre Business - 24/09/2018 AccorHotels certified review
« Executive meetings in Toulouse »

The stay was enjoyable and service was excellent. Staff were very helpful and accommodate me while I arrived early and was jet lagged.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Jay S. Couples - 23/09/2018 AccorHotels certified review
« Tough to Find »

We had a very difficult time locating the hotel that is in a new business center on the edge of the old city. It has two addresses and our GPS could not locate the address. When we finally found it there was a security gate which we had to get into. After that things when fine. The room was large and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Nico Business - 22/09/2018 AccorHotels certified review
« Great hospitality and extremely helpful. »

I had a great stay and afterwards, when I'd forgotten my trousers in the hotel room, the staff we're very helpful in returning them to me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Solo - 15/09/2018 AccorHotels certified review
« Aoife »

Excellent location, friendly helpful staff, delicious breakfast, clean quiet room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Anonymous Business - 13/09/2018 AccorHotels certified review
« OK stay »

Nice welcome at reception, room standard but OK, insufficient breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod Directrice.

Alany Business - 13/09/2018 AccorHotels certified review
« clean, quiet and accessible to the city in minutes! »

Staying at the Mercure is mu number one choice! In my every stay, the rooms were always clean, quiet and breakfast is exceptional. Stepping outside is already the city and accessible to anywhere. Subway is just 3 minutes away! Thank you MERCURE!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod Directrice.

Louise Business - 09/09/2018 AccorHotels certified review
« Absolutely lovely staff in a great location »

This was a great hotel - cannot emphasise enough how brilliant the staff were. Absolutely excellent customer service. Room was a little small and the bathroom a bit dated, but all scrupulously clean every day.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Anonymous Business - 09/09/2018 AccorHotels certified review
« A pleasent stay for business »

Very good. Breakfast was nice, Room service food, while limited, was OK Cleaning was done well reception was convnient and professional

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Anonymous Business - 06/09/2018 AccorHotels certified review
« sleep »

ok

Our hotel has responded to the review
Our hotel has responded to the review

Estimado Huesped, Le agradecemos el tiempo que se ha tomado para hacernos llegar los comentarios sobre su estancia en Hôtel Mercure Toulouse Centre Wilson Capitole. Sentimos enormemente que su experiencia no haya alcanzado sus expectativas; por favor permítanos hacerle llegar nuestras mas sinceras disculpas. En Mercure, nos esforzamos en proporcionar un servicio de calidad a cada uno de nuestros clientes, por ello sus comentarios son muy importantes para nosotros. Por favor tenga por seguro que tomaremos las medidas necesarias para que no vuelva a ocurrir lo acaecido en su estancia. Apreciamos sinceramente que haya compartido con nosotros este asunto y confiamos en que nos dé una nueva oportunidad para poder ofrecerle un servicio óptimo. Reciba un cordial saludo. Valérie Moirod Directrice.

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