Hotel - Mercure Toulouse Centre Wilson Capitole hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

4.0/5 843 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 84 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars
4.4/5 AccorHotels Rating 4,336 reviews

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 843 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Lars I. F. Friends - 08/08/2018 AccorHotels certified review
« Central location and hospitability of personnel »

Good central location in Toulouse. Kind and polite people at the reception desk. Nice and clean rooms. Nice breakfasst room and a delicious breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Anonymous Families - 04/08/2018 AccorHotels certified review
« Damaged my car in hotel car park which ruined the stay »

Damaged my car in hotel car park which ruined the stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ian R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Our parking is narrow, but big cars can enter in our parking like Jeep Cherokee, BMW Serie 5.... So, we're sorry for the damage you met. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Renouf Front Office manager

Anonymous Solo - 04/08/2018 AccorHotels certified review
« Very good hotel - very central »

I had a very nice stay at the hotel. Reception was efficient, the room was very clean and well decorated. It was a real bonus that the beverages in the fridge were complimentary in the Privilege rooms and I congratulate you on this as it makes a difference and made your hotel stand out for me. Room service was quick and efficient and housekeeping was able to work around the odd hours I was in the room. An overall excellent experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Anonymous Couples - 04/08/2018 AccorHotels certified review
« Comfortable. »

Good location, comfortable, helpful staff, good food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Anonymous Business - 03/08/2018 AccorHotels certified review
« Well Located »

Nice Place for a stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Lea J. Y. Families - 31/07/2018 AccorHotels certified review
« Great location , very nice staff, the room is old, but love opening window »

See above. Three nights with my son.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Florence M. Business - 31/07/2018 AccorHotels certified review
« Good stay but issue with telephone fees at exit »

I appreciated the stay at the hotel but had an issue with my telephone fees in the invoice. I have dialled one number which is a taxed number (airline customer service) for about 5 minutes and was invoiced for the equivalent of 50 minutes. I have asked staff at reception to get back to me after checking the details of the phone log and have not had feedback since.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Following your comment about the phone fees, it's writing on your invoice (you called a taxed number only one time and the cost was correct). We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Emilie Renouf Front Office Manager

G T. Couples - 30/07/2018 AccorHotels certified review
« easy for seeing the sigths »

Good except the the garage a bit too difficult.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Emilie Renouf Front office manager

A.l. Business - 27/07/2018 AccorHotels certified review
« Everybody was so kind and the hotel so comfortable »

Everybody was so kind and the hotel so comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Estimada Huesped, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel Mercure Toulouse Centre Wilson Capitole. Es siempre un placer recibir comentarios positivos. Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios. Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa. Reciba un cordial saludo. Valérie Moirod Directrice.

Fiona B Couples - 26/07/2018 TripAdvisor review
« Really good city centre hotel »

The hotel is ideally situated near lots of cafés, bars and restaurants as well as shops and the beautiful Place du Capitôle. Our room was clean and comfortable with plenty of storage space and a nice bathroom. Only one chair, though. The one thing we really disliked was the incense continually wafting through the reception area - couldn't get into the lift quick enough to get away from it! We didn't have breakfast at the hotel as it is expensive but many cafés nearby offer breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We are very pleased that you have been touched by both the location of our establishment and the quality of service delivered by all our teams. Know that all of your remarks are taken into account and that they meet the desire of the hotel in the desire to offer quality services . We would be happy to welcome you again soon.

B Families - 25/07/2018 AccorHotels certified review
« Good location, clean hotel, friendly staff »

We enjoyed our stay very much. They had prepared a small bed for our son (5yo). The room was clean and comfortable. The hotel has a fantastic location for Toulouse. We chose to have a breakfast outside the hotel though, as the price is on the expensive side, and Toulouse has many nice outdoor café to enjoy the fresh air. The only (minor) issue we had: we didn't understand how to operate the shower gel distributor in the shower ! The staff was extremely friendly and calm, pleasure to deal with. Would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Al M. Couples - 24/07/2018 AccorHotels certified review
« Great staff, good room, bed/bedding disappointing, fantastic location »

+ All the staff we met were great - particularly reception & housekeeping. + Room was nicely finished and welcoming. - Our only disappointments were (1) the king-sized bed was fitted with 2x single mattress toppers which kept drifting apart, and (2) the bed-sheets were too small for the bed, so they kept coming off the mattress and rucking-up. Overall these two points made the bed much less comfortable than it should have been. These issues are not something experienced in other Mercure/Accor hotels. + Hotel location was perfect for exploring the parts of Toulouse we were interested in. = It would have been helpful for trip planning if the hotel website indicated that car park access can be challenging for larger cars.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Katherine Couples - 23/07/2018 AccorHotels certified review
« Great Stay! »

Centrally located hotel with WONDERFUL staff, there are some fantastic bars located right outside and shops are really nearby.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Z. Business - 21/07/2018 AccorHotels certified review
« I lost all the points for 5 nights »

Very bad

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jiachen Z., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding our loyalty program, when you reserve threw an intermediary you can't get the points. Next time we recommend you to reserve on Accorhotels.com, you'll get your points and 5% discount. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Bill Solo - 19/07/2018 AccorHotels certified review
« Great hotel in a great location »

Easy check in and check out. Helpful staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Phil Business - 15/07/2018 AccorHotels certified review
« Excellent place to stay in Toulouse »

The usual high quality experience at this Mercure hotel. Very friendly staff, helpful, and good location to explore the town, being just a few minutes from Metro lines A & B. Rooms are a little small, but comfortable and clean and quiet. Bathroom modern and bright.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

P. Couples - 11/07/2018 AccorHotels certified review
« Comfortable and vicinity great »

Our stay was comfy, and totally accessible- generally very good. We were upgraded and appreciated this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Antd Business - 06/07/2018 AccorHotels certified review
« Home from Home »

I spend a lot of time travelling and stopping in various hotels, but the Mercure Wilson is the closest I come to a hotel which (almost) feels like home !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Bill Business - 06/07/2018 AccorHotels certified review
« Great accommodation and location. »

The suit was well appointed, clean and quiet. Only comment when making tea the paper cups are not great. For this level of hotel there should be real cups.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Paul C. Solo - 05/07/2018 AccorHotels certified review
« Wonderful staff, lovely hotel, great location »

Stayed at the Mercure Centre Wilson towards the end of a 5 week trip around Europe on my first visit to Touluse. The Hotel is very well kept, spotlessly clean everywhere and has a very cosy homely feel. All the staff were absolutely amazing from checkin through to check out, friendly, helpful, always ready with a smile and advice on where to go or what to see, nothing was too much trouble for them. I would happily stay here again or recommend this Mercure to anyone visiting Toulouse. The location is fabulous, right in the old city and minutes walk from everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

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