Hotel - Mercure Toulouse Centre Wilson Capitole hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

4.0/5 888 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 95 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 888 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 07/12/2018 TripAdvisor review
« Christmas market »

The purpose of the visit was to see the Christmas market, in that we were disappointed to a degree. However the hotel made up for that. Breakfast was a delight. Room service menu could be better. Staff very helpful and attentive. Would have no hesitation in staying in this hotel again.

Fiona B Couples - 26/07/2018 TripAdvisor review
« Really good city centre hotel »

The hotel is ideally situated near lots of cafés, bars and restaurants as well as shops and the beautiful Place du Capitôle. Our room was clean and comfortable with plenty of storage space and a nice bathroom. Only one chair, though. The one thing we really disliked was the incense continually wafting through the reception area - couldn't get into the lift quick enough to get away from it! We didn't have breakfast at the hotel as it is expensive but many cafés nearby offer breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We are very pleased that you have been touched by both the location of our establishment and the quality of service delivered by all our teams. Know that all of your remarks are taken into account and that they meet the desire of the hotel in the desire to offer quality services . We would be happy to welcome you again soon.

ryanwagalway Couples - 28/06/2018 TripAdvisor review
« Great location. Lovely hotel. »

On a quiet side street near Place Wilson and Capitole, in a trendy, classy area about 2 minute walk from Jaurès Metro station and 1 stop from Toulouse Matabiau main station. Hotel staff and very and helpful. Furnishings modern and attractive. Very well located for using the free city centre shuttle buses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, Thank you for this excellent comment on your recent experience at the Mercure Wilson. We are delighted to know that the hotel, the professionalism of our team and the quality of the services offered have made this a pleasant stay. We hope to have the pleasure of welcoming you back to our hotel during your next trip to Toulouse.

Business - 27/06/2018 TripAdvisor review
« Excellent Service and Great Location »

The hotel is close to Jean Jares Metro station and a few minutes walk from Capitole. Celine in the guest reception was so accommodating and provides good customer service. She’s one of the great hotel staff I’ve encountered during my stay in Toulouse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, I thank you for your compliments regarding the quality of our services. Constantly working to maintain a high level of service and a good reputation, we are delighted to read that we exceeded your expectations. Thank you again for your wonderful compliments and look forward to welcoming you soon.

Business - 17/06/2018 TripAdvisor review
« Bad night sleep »

The water in my room toilet run all night , I was told the hotel was booked and they did not have another room they could move me to ,so I had to wait until the next morning for someone to fix the toilet. So I did not sleep well .

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, First of all, we would like to thank all the teams for thanking you for staying in our hotel during your last visit to Toulouse and for taking the time to share your comments via the TripAdvisor website. Indeed, this allows us to correct our mistakes and make every effort to improve the quality of our services. I take note of the facts highlighted in your publication and it seems that your stay in our establishment did not fully meet your expectations. I would like to extend my sincerest apologies and look forward to seeing you again very soon at the Mercure Hotel Wilson.

Family - 21/05/2018 TripAdvisor review
« Perfect short stay location »

Central convenient location, Mercure Centre Wilson was the perfect choice for our short stay in Toulouse. Really impressed with the friendly reception staff who were French/English speaking. Small room but had all the amenities we needed, including a sofa bed already made up for my daughter. Would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We thank you very much for your kind message and your support, it's a real reward for our entire team. It is always a pleasure to read that our dear customers had a very good stay in Toulouse and in our hotel. We hope to see you again soon !

bjorgb2017 Couples - 31/10/2017 TripAdvisor review
« Central location »

We had a premium room with balcony on the fifth floor for 5 days. The room was rather small, but still had a comfortable chair and a small table in addition to a really big television screen. Nice bed. Cleaning was ok, but refill of soap, cotton pads, coffee capsules and teabags were a constant problem. I always had to go searching for the cleaning lady to get these things. Breakfast was very good and the man in charge of breakfast room on weekdays was fantastic! Missed him on his day off, but he works hard to keep everyone happy and deserves all the time off he can get!

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, We would like to thank you for taking the time to share your impressions following your stay. We are delighted that you had a very pleasant stay and that you enjoyed the setting of the hotel, the quality of our breakfast and our welcome. Hoping to receive you very soon

Couples - 30/06/2017 TripAdvisor review
« Very good, but a lot compressed into a small space ... »

This is a good hotel, very near the centre of Toulouse. The hotel is generally very good. But even the "privilege" rooms are fairly small, so be prepared for that. Also, the hotel's underground car-park is VERY tight to get in and out of, especially if you have a big car. It can be done, and it's very secure, but be prepared for some careful manoeuvring.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, You have taken the time to tell us your impressions of your stopover at the Mercure Wilson and we thank you. Please note that all your remarks are taken into account and that they meet the will of the hotel in the desire to offer quality services. We would be happy to welcome you again soon.

Couples - 27/06/2017 TripAdvisor review
« A pleasant and well located hotel »

We enjoyed our stay at this hotel which was an oasis of cool during the very hot weather in Toulouse. The hotel is well located for exploring Toulouse on foot or by métro for longer excursions. Hotel staff were pleasant and attended to our requirements prompty. The room was adequately-sized with a comfortable bed, safe, refrigerator, TV, WiFi and a large well-lit bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, It is with great pleasure that we have read your comment and are delighted to hear that you have had a great time with us. Your appreciation for our home, decor and quality bedding is important to us and we thank you. We look forward to welcoming you back to our hotel.

Couples - 25/04/2017 TripAdvisor review
« Spoilt by broken toilet seat »

The hotel is, on the whole, excellent, especially the location. On arrival the staff were great and we got a room upgrade. In the evening the bar waitress was very helpful However, after we came back to the hotel after the evening out, I used the toilet in our bathroom and when I sat down my leg was pinched. I thought I had sat incorrectly. I again used the bathroom during the night, and this reoccurred. In the morning I examined the toilet and found the seat to be cracked. I had a small bruise on my leg where it had been trapped in the crack. When I reported it to reception in the morning she didn't apologise but just made a note of the room number and said that she would get it replaced. She then said we had nothing to pay but being honest we said that we owed for a bar bill and the car park. She couldn't seem to find anything and got very flustered. When she did find the information, she then tried to add on the city tax we we had already paid. I then asked for someone to contact me regarding the issue with the toilet seat as I wasn't happy with how this had been dealt with. She then finally apologised and said she would get someone to call me. After 4 days I have heard nothing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear customer, First of all, on behalf of all the teams, we would like to thank you for staying in our hotel during your last visit to Toulouse and for taking the time to share your comments on Trip Advisor. I take note of the facts highlighted in your publication and it seems that your stay in our establishment has not completely lived up to your expectations. Regarding toilet bowl, the rooms are inspected every day, and no problems of this type had been noted but we changed the scope after your departure. I would like to express my sincere apologies for this inconvenience and hope to have the pleasure of welcoming you again very soon at the Mercure Wilson Hotel.

marcinp677 Business - 12/02/2017 TripAdvisor review
« Business Trip to Toulouse »

Very good location for business trip. A lot of restaurants avialble nearby. Location in center in Toulouse. Wide range of food selection at breakfast. I strongly recommend to stay in Mercure Toulouse Centre Wilson Capitole

Our hotel has responded to the review
Our hotel has responded to the review

Dear marcinp677, First of all we want to thank you for sharing your experience, this is very important for us and our future customers. Thank you very much ! We are extremely pleased to know that the service has lived up to your expectations. See you soon !

BerchmansG Couples - 24/01/2017 TripAdvisor review
« Tucked away in Toulouse »

We stayed in this Hotel for 1 night. We arrived in the late afternoon and were warmly greeted and our registration was dealt with within minutes. We received much good information about the hotel and the surrounding interests. Our room was pleasant but a bit small. However it was very comfortable. The hotel was very quiet, the breakfast was excellent. Checkout was simple and speedy. Our bags were cared fro the enable a little last minute sightseeing. Very recommendable.

Our hotel has responded to the review
Our hotel has responded to the review

Cher berchmansG, The staff at the Mercure Wilson always do their utmost to make you feel at home and we are very happy to know that the goal was fully achieved during our stay with us. It is with great pleasure that we welcome you again on your next trip to Toulouse.

Couples - 23/12/2016 TripAdvisor review
« Excellent hotel, great location »

This was the perfect hotel for a short break - close to the city centre and the beautiful Christmas market, lots of restaurants and bars nearby and convenient to the Metro and the airport shuttle. Our room was clean and comfortable, as were the public areas, the breakfast was great and the staff were friendly, helpful and efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jean W, It is with great pleasure that I take note of your comment and I am delighted that our contributed to the success of your stay. Your opinion is essential and encourages us to continue our efforts. I hope to welcome you again at the Mercure Wilson.

Business - 28/11/2016 TripAdvisor review
« Breakfast is Excellent »

Rooms are small but they are enough. I have a bathtub in my bathroom. Breakfast is excellent you can find aynthing you need. Staff was friendly and helpful. There are two windows one after the other in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Nihan A, Thank you infinitely for your comment: we are happy that you seized the main part of our approach: the warm welcome, the quality of the listening and the care. Thank you for having appreciated the range of choice for the breakfast, a thing not going without the other one, the detail thus begins at table !

Business - 05/07/2016 TripAdvisor review
« Mercure stay in Toulouse »

The hotel is nicely decorated. The location is very convenient close to restaurants and subway. The personnel is friendly. If I travel again to Toulouse I will definitely try to stay in this hotel again.

Our hotel has responded to the review
Our hotel has responded to the review

Cher vquadrini, It is with great pleasure that I read your comments, and thank you very much for taking the time to share with us your experience at the Mercure Wilson. We are delighted that the attention and quality of service offered by our team you have made to live a good experience ! Know that I have shared your compliments with the team members , and all are very flattered . I hope we have the opportunity to welcome you again in our hotel.

Business - 04/07/2016 TripAdvisor review
« Few Days Visiting Toulouse »

I've stayed at this hotel approximately 4-5 times over the past 8 yrs. Centrally located: steps away from the Capitoul (main square). Close to all the shopping Toulouse has to offer (Chocolate, Pastries, Lafayette, Etam, etc). Walking distance to all the churches and Museums. All the staff are excellent (front desk, lobby bar, and breakfast). Very helpful and cheerful. Will continue to make this my first choice when visiting Toulouse.

Our hotel has responded to the review
Our hotel has responded to the review

Cher dvaitek, We are delighted that you have chosen the Mercure Wilson again and thank you infinitely for having left these comments on Tripadvisor . What a pleasure to read that you enjoyed the hotel , its location and especially the service of our teams. We strive every day to make impeccable service and be up to the expectations of our customers and we are delighted that we have managed to satisfy you. Thank you for your loyalty, we sincerely hope to see you soon.

Couples - 22/05/2016 TripAdvisor review
« Central and comfortable »

A very conveniently located hotel in the centre and 15 minutes walk from the station - also near a metro station The hotel is well equipped and very clean. Breakfasts were good and the staff very helpful. It's good to have coffee making facilities in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear AlanLadbrooke, I am anxious to thank you for having taken time to post a so warm comment on the web site of TripAdvisor continuation in your recent stay in the Mercury Wilson. We are happy to read that these moments spent in our company knew how to fill your expectations. Finally, your compliments towards our staff and towards the cleanliness of the room, affect us and it is with enjoyment that we shared them with all collaborators. Looking forward to the pleasure to welcome you again on the occasion of a next stay.

Business - 07/05/2016 TripAdvisor review
« great night in Toulouse »

This is a beautiful hotel in teh centre of `Toulouse. The reception area was unusual with its combination of sofas and deep comfortable chairs. The staff were fantastic, efficient, courteous and helful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Luigi M, It is with great pleasure that I read your comments and I am delighted that we have contributed to the success of your stay. Your opinion is essential and encourages us to continue our efforts. I hope to welcome you again at the Mercure Wilson !

Friends getaway - 28/01/2016 TripAdvisor review
« Rugby in Toulouse »

We are travelling rugby supporters and required a central hotel in Toulouse. The Mercure Toulouse Wilson fitted the bill perfectly as it was central but quiet . Not far from the Metro and bus routes it was easy to get about. The breakfasts were good and the staff very helpful. It was easy to walk out to explore the city. A pleasing location all round.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 204malcolmd, Many hanks you for your comment !!! It is always pleasant for the team of the Mercury Wilson to see its daily work rewarded by a good appreciation of our customers. Especially do not hesitate to contact again us for your next stays.

Couples - 05/01/2016 TripAdvisor review
« Great Break in Toulouse »

Really enjoyed our stay here. Toulouse Mercure Wilson is perfectly located close to the centre of the city. Had a great room with terrace as booked - plenty of space and a really roomy bathroom. Breakfast was good and breakfast room design was different and very nice. Staff extremely friendly and helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear 14Peter13, Thank you again for your magnificent comment which is warm to us in the heart in this wintry period ! We are happy to have been able to answer your expectations, all the team thanks you. We hope to have the pleasure to see you soon. If we do not have the opportunity to see you before this end of year, we wish you the best for 2016 !

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