Hotel - Mercure Toulouse Centre Wilson Capitole hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

4.0/5 883 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • 1 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 95 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 4 family rooms
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.4/5 AccorHotels Rating 4,782 reviews

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 883 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Friends getaway - 07/12/2018 TripAdvisor review
« Christmas market »

The purpose of the visit was to see the Christmas market, in that we were disappointed to a degree. However the hotel made up for that. Breakfast was a delight. Room service menu could be better. Staff very helpful and attentive. Would have no hesitation in staying in this hotel again.

Anonymous Business - 30/11/2018 AccorHotels certified review
« Comfortable stay without hassle at a great location »

Enjoyed the stay (nice interior, great TV set, bathroom OK, size OK, at least for one person) and the fact that the hotel is conveniently located at Jean-Jaures/Wilson.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 24/11/2018 AccorHotels certified review
« Very comfortable, quiet, clean and relaxing. »

A quiet comfortable clean room. Staff were always friendly and obliging when ever I needed assistance.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Bohdan Business - 22/11/2018 AccorHotels certified review
« Friendly personnel, strange guarantee chargeback »

Friendly and helpful personnel, nice location and room. Unfortunatelly, guarantee fee (60 EUR) still hasn´t been charge back after 1 week from checkout.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We've checked the pre authorisation made on your credit card upon check-in and we do confirm that it has been cancelled. Please check with your bank and feel free to be back to us if the problem remain. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Robert W. Couples - 21/11/2018 AccorHotels certified review
« Nice hotel right in the city centre »

The hotel is in a great location. The room was nice. The staff were very friendly and helpful. There was a tremendous choice for breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Robert W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre W. Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Debbie W. Couples - 20/11/2018 AccorHotels certified review
« Great Location »

Lovely size room, comfy bed when added extra pillows, bit disappointing only 1 bottle of water to share for 2 people and should have had 2 of each teabag variety. Breakfast is great and so were the staff. Location allowed easy access to all attractions and great options to dine out locally.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Debbie W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod Directrice.

Bennett Business - 16/11/2018 AccorHotels certified review
« Acceptable »

Room is too small, toilet is too narrow.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Sandra Friends - 13/11/2018 AccorHotels certified review
« Perfect location »

Comfortable bedroom. Hotel located right in center of Toulouse next to top night bars. Rooms are clean and nicely decorated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Henrique Business - 12/11/2018 AccorHotels certified review
« Nothing special »

Just a regular Mercure, tinin parking, no gym! What saves is the very good location at down town.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Henrique N., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Marion Couples - 12/11/2018 AccorHotels certified review
« Great location, clean room but quite noisy »

Everything was great, staff was great. But it seems like when someone opens a door and closes it, it would make our own bedroom door move, making a lot of noise (like if someone was trying to get in our room) and waking us up repetitively around 6 am both nights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Fraser M. Business - 11/11/2018 AccorHotels certified review
« Great location but room too warm »

I only slept at the hotel and although the room was modern, clean and functional - the aircon didn’t seem to make any difference and the room was too hot disturbing my sleep and had to keep window open too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fraser M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Just for you information we don't have any air conditioning during winter, anyway you have an individual remote in the room. You can switch the heater off if needed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 10/11/2018 AccorHotels certified review
« Very nice and pleasant, but noisy because of discothèque across the street. »

Very nice and pleasant, but noisy because of discothèque across the street and people screaming until very late. Except for that, a most excellent stay. Very good and abundant breakfast as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Valérie Moirod General Manager.

Pam K. Couples - 10/11/2018 AccorHotels certified review
« Friendly staff and a great position »

We found your team to be very friendly and helpful. Breakfast was REALLY good. The position of the hotel couldn't have been better.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pamela K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Dmm Families - 08/11/2018 AccorHotels certified review
« Hotel well-located, staff friendly & helpful »

Experience was satisfactory, room service staff were good, hotel decor id rather strange (lobby carpetting look like sand has been spelled on it, not a lot of hanger space in room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Anonymous Couples - 06/11/2018 AccorHotels certified review
« good »

Good room, good breakfast, poor air con

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Bruce A. F. L. Friends - 04/11/2018 AccorHotels certified review
« Superb service with a warm, welcoming smile from every staff member! »

The selection of your hotel was done by Road Scholar, and our extended stay was of our choice. Excellent in all respects, a real pleasure visiting with you folks.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bruce and Fran L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 01/11/2018 AccorHotels certified review
« Very friendly staff, excellent location, very smart public spaces and decor »

Very good hotel, really liked the friendly and helpful staff, public spaces and location but there was a strange 'air conditioning' noise at night in the room - even with the air con turned off.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Hubert Business - 01/11/2018 AccorHotels certified review
« just good enough »

room was ok but bed was old and hard. bathroom was not clean and a bit outdated.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Emilie Renouf Front office manager

Paul W. Couples - 01/11/2018 AccorHotels certified review
« Very satisfactory »

Superb location, good service & friendly staff.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front office manager

Marilyn Families - 30/10/2018 AccorHotels certified review
« Comfortable, welcoming »

Pleasant, helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

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