Hotel - Mercure Toulouse Centre Wilson Capitole hotel
Mercure Hotel Mercure Hotel

Mercure Toulouse Centre Wilson Capitole hotel

4.0/5 830 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Shoe shine machine

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 19:00-22:00
    • Opening hours : Week-end Closed

Business services

  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Choose from one of our Standard Rooms with double or twin beds or Club Rooms with more space.Or why not try our Junior Suites, spacious with a sitting area and sofa.

  • 95 rooms
  • 84 non-smoking rooms
  • 2 rooms for people with reduced mobility
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Telephone
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

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4.4/5 AccorHotels Rating 4,229 reviews

Our guest reviews for Mercure Toulouse Centre Wilson Capitole hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 830 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
P. Couples - 11/07/2018 AccorHotels certified review
« Comfortable and vicinity great »

Our stay was comfy, and totally accessible- generally very good. We were upgraded and appreciated this.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Antd Business - 06/07/2018 AccorHotels certified review
« Home from Home »

I spend a lot of time travelling and stopping in various hotels, but the Mercure Wilson is the closest I come to a hotel which (almost) feels like home !

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Bill Business - 06/07/2018 AccorHotels certified review
« Great accommodation and location. »

The suit was well appointed, clean and quiet. Only comment when making tea the paper cups are not great. For this level of hotel there should be real cups.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Paul C. Solo - 05/07/2018 AccorHotels certified review
« Wonderful staff, lovely hotel, great location »

Stayed at the Mercure Centre Wilson towards the end of a 5 week trip around Europe on my first visit to Touluse. The Hotel is very well kept, spotlessly clean everywhere and has a very cosy homely feel. All the staff were absolutely amazing from checkin through to check out, friendly, helpful, always ready with a smile and advice on where to go or what to see, nothing was too much trouble for them. I would happily stay here again or recommend this Mercure to anyone visiting Toulouse. The location is fabulous, right in the old city and minutes walk from everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

B. Business - 05/07/2018 AccorHotels certified review
« Another great stay »

I would say that it is a nice feeling that when you come back or stay for a long period of time, the staff get to know you better and give u a personalized welcome. As for the entrance of parking, at the breakfast area or even at the reception. Great staff always smiling and ready to be of service. Will be of pleasure to come back again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Yousaf B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

James Families - 04/07/2018 AccorHotels certified review
« Great location with friendly staff »

Great location with friendly staff. WIFI and bedding could be improved.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We just would like to inform you that every room is equipped with 4 pillows, 2 on the bed and 2 in the cupboard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Brian W. Couples - 04/07/2018 AccorHotels certified review
« Great stay »

Hotel and staff first rate.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Canadien Business - 04/07/2018 AccorHotels certified review
« Toulouse 2018 »

Nice hotel in a nice location. Close from everything you need!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Abhijeet C. Business - 02/07/2018 AccorHotels certified review
« Affordable, Short and Sweet Experience »

Experience was good, however few suggestions - 1. To provide Qty-02 Water Bottle daily 2. Variation in Breakfast menu

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

Meredith Business - 02/07/2018 AccorHotels certified review
« Convenient Location and great hotel »

I had a great experience at the Mercure Wilson Capitole hotel. It was a neasy 15 min walk from the train station, located on Wilson Center, close to the Victor Hugo Market, the Capitol Plaza, shopping and restaurants in Toulouse. They have a great breakfast and staff were very helpful and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

T. Business - 02/07/2018 AccorHotels certified review
« Not worth the price »

Quite expensive for Toulouse. But no toiletries (apart for shampoo and shower cream) and there’s only 1 bottle of water provided for the whole stay. Breakfast is okay but very limited choice. The staff is friendly. On top of that, I forgot my wallet and called the hotel 4 hours after checking out and they could not find it in the room.. I wrote an email but no answer until now.

Our hotel has responded to the review
Our hotel has responded to the review

Madam, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. You were part of a group and the person in charge of the reservation reserved a standard rooms in which we provide few amenities. Next time we recommend you to ask for a Privilege room in which we provide a lot of amenities, bathrobes and slippers and the minibar is included in the room price and refill every day. Regarding your wallet, as we told you last Saturday on the phone we went 4 times into your room and didn't find anything. You didn't forget your wallet at the hotel sorry. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

ryanwagalway Couples - 28/06/2018 TripAdvisor review
« Great location. Lovely hotel. »

On a quiet side street near Place Wilson and Capitole, in a trendy, classy area about 2 minute walk from Jaurès Metro station and 1 stop from Toulouse Matabiau main station. Hotel staff and very and helpful. Furnishings modern and attractive. Very well located for using the free city centre shuttle buses.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, Thank you for this excellent comment on your recent experience at the Mercure Wilson. We are delighted to know that the hotel, the professionalism of our team and the quality of the services offered have made this a pleasant stay. We hope to have the pleasure of welcoming you back to our hotel during your next trip to Toulouse.

Business - 27/06/2018 TripAdvisor review
« Excellent Service and Great Location »

The hotel is close to Jean Jares Metro station and a few minutes walk from Capitole. Celine in the guest reception was so accommodating and provides good customer service. She’s one of the great hotel staff I’ve encountered during my stay in Toulouse.

Our hotel has responded to the review
Our hotel has responded to the review

Dear client, I thank you for your compliments regarding the quality of our services. Constantly working to maintain a high level of service and a good reputation, we are delighted to read that we exceeded your expectations. Thank you again for your wonderful compliments and look forward to welcoming you soon.

A. Couples - 26/06/2018 AccorHotels certified review
« Normale »

Normale

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur A., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à Hôtel Mercure Toulouse Centre Wilson Capitole. Nous sommes désolés que le service et la prestation n’aient pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Les hôtels Mercure sont désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour. Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur A., en l’expression de nos sentiments les meilleurs. Valérie Moirod Directrice.

Sx Business - 25/06/2018 AccorHotels certified review
« noisy »

missing parking code the first day room too noisy too little pillows

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Toulouse Centre Wilson Capitole. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding your feedback about the pillows we just would like to inform you that all our rooms are equipped with 4 pillows. 2 pillows on the bed and 2 pillows in the cupboard. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Valérie Moirod General Manager.

Anonymous Business - 24/06/2018 AccorHotels certified review
« Great stay »

Friendly concierge. Comfortable and clean room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Niuton Business - 22/06/2018 AccorHotels certified review
« The service was excellence, one of the best among all the Mercure I have been »

Very helpful and smiling people, really showing how they care about customers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Emilie Renouf Front Office Manager

Kate Couples - 18/06/2018 AccorHotels certified review
« Excellent hotel »

The location of this hotel is excellent. The staff were very efficient. The room was very clean and comfortable. Would definitely stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kate, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Mojo K. Business - 18/06/2018 AccorHotels certified review
« Great hotel in the centre »

Nice play to stay with friendly staff who take care of your needs during your stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, We very much appreciate your comments regarding your stay at the Hôtel Mercure Toulouse Centre Wilson Capitole. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Valérie Moirod General Manager.

Anonymous Couples - 17/06/2018 AccorHotels certified review
« Comfortable hotel in convenient location »

Good welcome on arrival. Staff were helpful. Room was comfortable. We did not eat at the hotel so cannot comment. Good location for exploring Toulouse

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Valérie Moirod General Manager.

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