Hotel - Mercure Saint Etienne Parc de l'Europe Hotel
Mercure Hotel Mercure Hotel

Mercure Saint Etienne Parc de l'Europe Hotel

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3.5/5 398 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 69.00 EUR Non member rate
From 65.55 EUR Member's rate Members’ Rate, join while you book
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Check-in from 12h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • Pet allowed 12  EUR
  • Breakfast

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • High-speed Internet
    • WIFI in the communal areas
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • Pet allowed 12  EUR
  • Air conditioned
    • Automatic air control
    • Manual temperature control
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Dry cleaning / Ironing

Leisure and activities

  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week ONLY WEEK
    • Opening hours : Week-end 19:30-22:00

Business services

  • 8 meeting room(s)
  • Congress center
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

Our rooms are modern, air-conditioned and have Wi-Fi.

  • 96 rooms
  • 90 non-smoking rooms
    • Emergency exit map
    • Automatic air control
    • Radio in room
    • Manual temperature control
    • High speed transmission line
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating Based on 1,229 reviews

Our guest reviews for Mercure Saint Etienne Parc de l'Europe Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 398 reviews
AccorHotels certified review
Mel Business - 20/10/2017
« Overall pleasant stay. »

Excellent, quality breakfast. Lovely views of tall tress and sky.

TripAdvisor review
Business - 29/09/2017
« Upgrade for an Accor Platinum Membership »

I have been staying at this hotel for many years and each time I am trying to ask for an upgrade and more than 90% is not available. I fully respect about this if there is not available. However, should they show some sort of appreciation for an Accor Platinum membership say free soft drinks in the freezer in the room? For many Accor hotels in Asia say in Hong Kong and in China, such as Novotel, they provide even free breakfast for a Plantinum member. Please consider other ways to improve the services. Many thanks.

TripAdvisor review
Couples - 27/09/2017
« Service, non existant »

Stayed on a Saturday night, at check-in were told that there was no restaurant service, later told there was no milk because the kitchen was locked. I'm a Silver Card holder with Accor, so was given a voucher for a welcome drink, only to be told 10 minutes later the bar was shut. There was no room service, primarily it seems because there was only one staff member and that was the girl on reception. It is truly unbelievable that a major Hotel in a major city can be so totally lacking in any aspect of service. Had they bothered to tell us the lack of customer facilities when we booked, we could have made alternative arrangements. There was breakfast, but again the 'service' was sadly lacking and food/beverage items were only replenished when verbally requested

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoit Majorel General Manager

AccorHotels certified review
Anna B. Business - 22/08/2017
« relaxing in a serene environment »

I always select mercure chain of hotels for my work and pleasure accommodation. Some are better than others and I found this one to be a beautiful environment with friendly staff and excellent selection of breakfast. The surroundings added to serene calm feeling you get when you walk out of the hotel.

AccorHotels certified review
T. K. Business - 02/08/2017
« Mercure Saint Etienne »

Convenient location not far from downtown, clean, quiet and secure hotel. Some A budget should be allowed for fixing the damage walls (complete painting jobs needed in some areas). A customer oriented team ready to better serve clients. Thank you.

AccorHotels certified review
Anonymous Couples - 30/07/2017
« Room was not cleaned; on arrival I got the key of a room that was already occupied »

Noone came to clean our room; on arrival I got the key of a room that was already occupied

AccorHotels certified review
George Families - 01/07/2017
« A hotel with good service and a clean and quiet room. »

The experience was as expected.

AccorHotels certified review
Anonymous Business - 08/06/2017

Ras,

AccorHotels certified review
Anonymous Couples - 07/06/2017
« Room tired, bar depressing, dinner disappionting. »

Unsatisfactory!

AccorHotels certified review
Anonymous Families - 19/04/2017

Very Proffessional , efficient, very organized and a smooth check in and check out at the Hotel.reception. Clean rooms with adequate service. The reception was very helpful when we requested additional milk for our room. Many thanks for a lovely stay at your Hotel.

AccorHotels certified review
Anonymous Business - 14/04/2017

Good hotel, but on arrival Sunday at 18h30 there was no sound on Arte, called reception but the lady could not help. 45 minute wait for dish to be served on Sunday, though restaurant almost empty (food said to have burned, as chef forgot it ). I went to an outside restaurant next day, of course! Sometimes nobody at reception AND no bell to call them. Otherwise OK. K. Ryan 06 11 67 50 59

AccorHotels certified review
Anonymous Business - 21/02/2017

Practical and quiet hotel that suited my needs in terms of location for my business appointments the following day. No restaurant facilities on a Saturday evening was a disappointment. Pleasant receptionist.

AccorHotels certified review
Anonymous Business - 17/02/2017

The Hotel is very old. Beds are ok but the room itself is out-of-age. Canalisation / Toilettes odors in the room ruins the overall atmosphere. There is no fitness center and no fitness club in the area.

AccorHotels certified review
Anonymous Solo - 12/02/2017

This stay was ok; however it looks like the hotel needs some refurbishing (door lock, lights).

AccorHotels certified review
Anonymous Solo - 10/02/2017

The only potentially serious problem, was that reception staff are sometimes very slow to open the car park gate to allow cars to enter or exit. The problem is particularly bad at night, because when the client presses the gate intercom button, it rings only on the reception desk. If the receptionist is in the back office, or doing a security check at night, (s)he cannot hear this. To my mind the gate intercom should connect to the hotel's telephone system. I believe the receptionist does carry a mobile telephone extension. This was how I eventually made contact..

AccorHotels certified review
Anonymous Business - 08/02/2017

Poor service restaurant and bar on two separate evenings. Restaurant food very poor on two separate evenings. I was with a team of people from Unifrax. All members remarked how the standards had fallen at this Mercure Hotel in St. Etienne. Front of desk staff very helpful.

AccorHotels certified review
Anonymous Couples - 02/01/2017

After insisting changing room (no heater) we got a nice room. Same rate but much better room. Then it was nice.

AccorHotels certified review
Anonymous Families - 11/12/2016

Good welcome but very old hotel. Need to be refurbished

AccorHotels certified review
Anonymous Business - 28/11/2016

Old tired hotel in need of a refit but comfortable enough for a short stay

AccorHotels certified review
Anonymous Business - 31/10/2016

Room was advertised as having AC. The AC was not working.

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