Hotel - Mercure Saint Etienne Parc de l'Europe Hotel
Mercure Hotel Mercure Hotel

Mercure Saint Etienne Parc de l'Europe Hotel

3.5/5 471 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Bus/coach parking area
    • Well-lit parking
  • Reduced mobility facilities
  • pets allowed 12  EUR
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing

Leisure and activities

  • Jogging track  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week ONLY WEEK
    • Opening hours : Week-end 19:30-22:00

Business services

  • 8 meeting room(s)
  • Congress center
  • Copy/print service available
See all services

Hotel location

Our rooms

Our rooms are modern, air-conditioned and have Wi-Fi.

  • 96 rooms
  • 90 non-smoking rooms
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Free in-room mineral water
    • Web TV
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • WIFI in your room
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • High speed transmission line
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Hair dryer in bathroom
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 1,774 reviews

Our guest reviews for Mercure Saint Etienne Parc de l'Europe Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 471 reviews
Wenle Business - 30/11/2018 AccorHotels certified review
« Nice, clean and comfortable »

Very clean room and comfortable bed.

Peter Business - 27/10/2018 AccorHotels certified review
« Very pleasant stay, nice room, good service , good food »

Typical Mercure hotel. Price quality ok, with all comfort for business travellers. Good wifi, big room. Separate desk. Good restaurant and very good at table service.. Breakfast ok but less friendly service, still during breakfast was started to prepare noon tables... not very friendly and comfortable. Easy parking. No nice neigbourhood.

Ivan Couples - 11/09/2018 AccorHotels certified review
« Homeward Bound »

A nice hotel, good location easily accessible from the autoroute. Staff very friendly and helpful. Good restaurant with reasonable choice menu.. I would use this hotel again.

Gary S. Couples - 09/08/2018 AccorHotels certified review
« Okay, but »

This hotel is in a nice setting by a park, but it is a hotel that while once was nice, is showing its age everywhere, e.g., parking lot/drive way is old rough asphalt, paint is worn everywhere. Room size is good and bed was comfortable. Price was too high compared to others in the city, a poor city it appears. Hotel was hard to find.

Unsatisfied G. Friends - 01/08/2018 AccorHotels certified review
« Hotel need total refurbishing »

Breakfast has a nice choice and is good quality. The hotel is very old and the interiors are extremely worn. There is no safe in the room, no particular attention for Gold members (in fact the invoice did not include Accor number and i had to follow up separately after the stay). The neighbourhood is not very safe.

Jb Business - 07/05/2018 AccorHotels certified review
« RAS »

RAS

M Business - 25/01/2018 AccorHotels certified review
« Old hotel overpriced »

I stay here for lack of other options

Anonymous Business - 08/12/2017 AccorHotels certified review

emplacement top, personnel top, hôtel viellot

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur D., Nous vous remercions pour vos commentaires suite à votre séjour à Hôtel Mercure Saint Etienne Parc de l'Europe. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Benoit Majorel Directeur

John Business - 26/11/2017 AccorHotels certified review
« Poor client satisfaction drive »

No meeting/conference room available on Sundays: "No, we are closed" No finger foods available in bar for meeting, even with adjoining restaurant served by same personnel "No, we don't serve food", not even a platter of cheese or cold cuts Overall looks shabby and is in dire need of re upholstery Juice machine in breakfast room defunct after few days and not replaced Egg boiler boiling intermittendly Definitely miles away from the 4 stars that are claimed

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoit Majorel General Manager

Elisa W. Business - 20/11/2017 AccorHotels certified review
« the Hotel was old and needed to be updated »

Could not get into the room, with the key, had to jimmy the door to make the actual Key work, Couch was very old and needed to be replaced. carpet dirty

Johannes M. Business - 16/11/2017 AccorHotels certified review
« Hotel is in desperate need of refurbishment »

Not at all a Mercure standard, varpets are worn, walls are damaged, rooms are smelly, furniture is old worn and badly maintained

Too H. R. Business - 16/11/2017 AccorHotels certified review
« TOO HOT r. (26 deg) »

Everything was ok except the room temperatures (26 degrees). I arrive late in the night It was not comfortable to sleep even if I reduced the temperature to 19 deg

Mel Business - 20/10/2017 AccorHotels certified review
« Overall pleasant stay. »

Excellent, quality breakfast. Lovely views of tall tress and sky.

Business - 29/09/2017 TripAdvisor review
« Upgrade for an Accor Platinum Membership »

I have been staying at this hotel for many years and each time I am trying to ask for an upgrade and more than 90% is not available. I fully respect about this if there is not available. However, should they show some sort of appreciation for an Accor Platinum membership say free soft drinks in the freezer in the room? For many Accor hotels in Asia say in Hong Kong and in China, such as Novotel, they provide even free breakfast for a Plantinum member. Please consider other ways to improve the services. Many thanks.

Couples - 27/09/2017 TripAdvisor review
« Service, non existant »

Stayed on a Saturday night, at check-in were told that there was no restaurant service, later told there was no milk because the kitchen was locked. I'm a Silver Card holder with Accor, so was given a voucher for a welcome drink, only to be told 10 minutes later the bar was shut. There was no room service, primarily it seems because there was only one staff member and that was the girl on reception. It is truly unbelievable that a major Hotel in a major city can be so totally lacking in any aspect of service. Had they bothered to tell us the lack of customer facilities when we booked, we could have made alternative arrangements. There was breakfast, but again the 'service' was sadly lacking and food/beverage items were only replenished when verbally requested

Our hotel has responded to the review
Our hotel has responded to the review

Good afternoon, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoit Majorel General Manager

Anna B. Business - 22/08/2017 AccorHotels certified review
« relaxing in a serene environment »

I always select mercure chain of hotels for my work and pleasure accommodation. Some are better than others and I found this one to be a beautiful environment with friendly staff and excellent selection of breakfast. The surroundings added to serene calm feeling you get when you walk out of the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear anna b., We very much appreciate your comments regarding your stay at the Hôtel Mercure Saint Etienne Parc de l'Europe. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benoit Majorel Directeur

T. K. Business - 02/08/2017 AccorHotels certified review
« Mercure Saint Etienne »

Convenient location not far from downtown, clean, quiet and secure hotel. Some A budget should be allowed for fixing the damage walls (complete painting jobs needed in some areas). A customer oriented team ready to better serve clients. Thank you.

Anonymous Couples - 30/07/2017 AccorHotels certified review
« Room was not cleaned; on arrival I got the key of a room that was already occupied »

Noone came to clean our room; on arrival I got the key of a room that was already occupied

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Saint Etienne Parc de l'Europe. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Benoît Majorel General Manager

George Families - 01/07/2017 AccorHotels certified review
« A hotel with good service and a clean and quiet room. »

The experience was as expected.

Anonymous Business - 08/06/2017 AccorHotels certified review

Ras,

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