Hotel - Mercure Rouen Val de Reuil Hotel
Mercure Hotel Mercure Hotel

Mercure Rouen Val de Reuil Hotel

4.0/5 403 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking (Nearby)
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Fitness centre
  • Babysitting on request  (Nearby)
  • Golf  (Nearby)
    • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
    • Golf courses (Nearby)
    • Golf practice facilities (Nearby)
    • Golf lessons (Nearby)
  • Horse riding  (Nearby)


  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24h/24h
    • Opening hours : Week-end 24h/24h
  • Snack & beverage machine

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

The Mercure Rouen Val de Rueil offers modern, Standard Rooms. Choose a room with a large bed, separate beds or even a large bed plus sofa.

  • 70 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 9 family rooms
  • 5 connecting rooms
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • TV Bouquet beIN Sports
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • TV with on-screen billing info
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 820 reviews

Our guest reviews for Mercure Rouen Val de Reuil Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 403 reviews
Anonymous Couples - 11/08/2018 AccorHotels certified review
« Very pleasant hotel »

Good welcome and helpful receptionist. Comfortable room and very good breakfast.

Anonymous Families - 10/08/2018 AccorHotels certified review
« Good, clean facilities at a reasonable price »

We were provide with two adjoining rooms for a family of 5. The rooms were clean and comfortable for a one night stay. This Mercure doesn’t look too great from the outside and could benefit from some better outside seating areas.

Lynda B. Couples - 10/08/2018 AccorHotels certified review
« Overnight stop »

Good sized clean room, very comfortable bed, the hotel is ideal for an overnight stop. The bathroom was a little dated and could do with a refurbishment. The staff were extremely friendly and helpful.

Catherine A. Families - 09/08/2018 AccorHotels certified review
« Mrs Catherine A. »

Room was very comfortable lovely big bed good facilities. Breakfast was very disappointing- we arrived at 9.20am (breakfast was being served until 10am) yet things were not being replaced so for example there were no croissants, pain au chocolat, sausages, bacon, scrambled egg. There didn’t seem to be anyone around to ask when eventually a lady appeared I asked her if I could have some of the hot food expecting her to be apologetic that things had not been replaced. She was polite but asked which bit of the hot food I wanted and I told her all of it please. I felt there was a reluctance as there was only by this point 30 mins of breakfast time left. About 15 mins later some more bacon appeared but nothing else. I checked again at 10.05am but still nothing else and by now we needed to go. I mentioned that breakfast was disappointing at reception at check out and the lady apologised and said the manager was aware and would speak to her. However, I felt I should have been offered a refund for breakfast but nothing was offered...

David W. Couples - 07/08/2018 AccorHotels certified review
« Very average »

Fairly average, a bit tired & in need of refurbishment but clean enough.

Van E. Families - 01/08/2018 AccorHotels certified review

Very easy Reception staff very friendly and helpful

Pam W. Couples - 31/07/2018 AccorHotels certified review
« Very good overnight stay. »

Spent one extremely comfortable night's stay. Easy very late check in. All facilities provided, spotlessly clean and all in good condition.

Kerim A. Business - 26/07/2018 AccorHotels certified review
« Overnight stay on business »

Arrived at ~ midnight. Lady at reception was helpful and friendly. Impression of room was vey poor. Room itself was clean and tidy but looked really worn (all the skirting boards were peeling) and furniture was battered. TV didn't work. Breakfast was OK and checkout was smooth. Exterior of hotel was very weathered and dirty. I would have expected more of a Mercure hotel.

Martin Couples - 25/07/2018 AccorHotels certified review
« Excellent service and accommodation »

The service from all the staff was excellent as always, and the accommodation was perfect fro an overnight stay. Super clean bed, great shower and bath with all extras. Lovely airco and a surprise fridge with cold essentials.

David D. Business - 10/07/2018 AccorHotels certified review
« An OK hotel »

The hotel is clean and was convenient to the office I was visiting. Unfortunately, it is quite far from anything to see or do, and not close to any nice bistros to enjoy the French culture, food and wine. Also, the AC in the room didn't work. I asked to get it fixed, but it never was fixed, luckily I was able to open the window.

Couples - 10/07/2018 TripAdvisor review
« Mercure Rouen Val de Reuil »

Hotel was situated near to A13 motorway, close to Rouen. It was well situated with plenty of private outside parking. The room was clean, spacious with plenty of room to move around the bed. Bathroom facilities were good, although the shower space within the bath was slipppery. We only stayed one night on our way from Bordeaux to Calais but felt the hotel was a good stopping point where one could easily spend a few days looking around the area. The selection at breakfast was reasonable with hot and cold food.

Anonymous Business - 04/07/2018 AccorHotels certified review
« Really good hotel »

Really nice and clean room. Forgot my ipad and the hotel called me back.

Merrick W. Couples - 04/07/2018 AccorHotels certified review
« merrick w. »

only problem at all your French hotels drinks too expensive

Adrien N. Families - 03/07/2018 AccorHotels certified review
« Convenient »

Service was good, the location was convenient for the purpose of our visit.

Mélissa J. Friends - 03/07/2018 AccorHotels certified review

Everything was perfect except the checkin with the lady at reception. She was chocked that I asked if the tap water was drinkable. Sorry that I don’t live in France (where, sorry to say, the water isn’t drinkable everywhere either; in most places yes BUT not everywhere). And sorry I asked. Everything else was perfect, thank you very much

James M. Business - 02/07/2018 AccorHotels certified review
« Mistified »

Well firstly I was a little mistified as to this hotel is four star. Issues include, no in room ironing, complacent staff, no evening meals.... to name a few.

Gt Business - 01/07/2018 AccorHotels certified review

Deborah at front desk was awesome. She helped me get a taxi from train station to hotel. Also, restaurant was excellent!

Ian J. Couples - 30/06/2018 AccorHotels certified review
« Holiday Visit »

Check-in fine, food very good, bed excellent. Overall very good but no e-mail for the online check out.

S M. F. Families - 27/06/2018 AccorHotels certified review
« A very disappointing stay for a special 80th birthday celebration »

I have always chosen one of the Accor hotels for my holidays and short stays visiting family. This time I decided that as this was a special occasion ie my mum came to visit for her 80th birthday, and as such I would book the four star Mercure hotel as it was close to Giverny. I always believed that the Mercure range of hotels would be superior to the IBIS hotel as indicated by its four star rating. I booked two rooms and duly arrived after a five hour drive full of great expectations. I was unfortunately very disappointed for the following reasons: Firstly my room 321 at the end of the hall had a broken toilet seat ie it wasn't attached to the toilet at all. I tried to phone reception using the room phone as indicated by a reception symbol on the phone but it did not work and instead I had to go back down to reception to report the problem as I did not want to be charged for breaking the toilet. Secondly it was 28oC outside and the room was hot so I tried to regulate the air conditioning using the controls but the display just stayed on 30oC. I again had to walk back down to reception and report the problem which the receptionist resolved by adjusting the temperature using the main control system located in reception. It would have been helpful if there had been some instructions on how to use the air conditioning controller although a simple explanation that all changes needed to be made by reception so why have a controller at all. The third problem was that when it started to blow cold air the fan was so noisy that you had to switch it off at night as it kept you awake. The plan was that we would have a celebratory 80th birthday meal in the hotel's Les Clouets restaurant which would allow us to have some wine as I did not want to drive and my mum has a bad hip and cannot walk too far. I went to reception to book a table to then find that the restaurant was in fact closed on a Sunday which was unbelievable. We were instead offered the opportunity to dine in the Court Paille restaurant which wasn't exactly what I had in mind for mums birthday celebration. We had no choice so had a meal went to sleep in a warm bedroom and rounded off our stay by being woken up in the morning at 7.40hrs by the cleaning ladies trolleys and hoovers. I cannot describe how frustrating this whole experience has been and I am just relieved that at least our following nights stay in the Oceania hotel in Rennes was delightful. I would like anyone reading this to note that I have never complained in my life but felt that I needed to let others know of my experience as to say it spoiled what should have been a special occasion would be an understatement.

Coop2112 Couples - 26/06/2018 AccorHotels certified review
« Relaxing, quiet and comfortable stay »

Excellent bed, good sized room, pleasant staff and very peaceful and quiet despite its position. Good car park but security gates not working. Only negatives were a tired bathroom and ineffective air con.

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