Hotel - Mercure Reims Centre Cathedrale Hotel
Mercure Hotel Mercure Hotel

Mercure Reims Centre Cathedrale Hotel

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3.5/5 1,398 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pet allowed 18  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • REIMS CHAMPAGNE
  • Languages spoken at the hotel
    • German
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Electric car recharging units
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Billiards/Snooker
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We have three room categories to meet your standards of comfort and make your stay easier.Choose a Standard Room overlooking the city or the cathedral or a Privilege Room with a king-size bed and wider range of services. Family rooms are designed for your children's comfort.

  • 130 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 10 family rooms
  • 18 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 3,436 reviews

Our guest reviews for Mercure Reims Centre Cathedrale Hotel

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 1,398 reviews
AccorHotels certified review
Anthony Families - 18/02/2018
« Mr B. »

The corridor smelt badly Poor Car Parking facilities

AccorHotels certified review
Michel M. Families - 18/02/2018
« Pleasant staff ..however the room required updating and was drab. We discovered an infestation of 'Cockroaches' insects which was reported to the front desk. We »

Pleasant staff ..however the room required updating and was drab although bathroom clean carpets were well worn . We discovered an infestation of 'Cockroaches' insects which was reported to the front desk and staff shown the insects..We wanted to leave immediately the Mercure hotel Reims as we were horrified that we had sleep in a room with this problem. Persuaded to stay for our trip as would have been inconvenient for us to find another place .Offered a 30 percentage reduction on our charges which only materialised for the room rate only and not for the restaurant charges as had been agreed . Disappointed as we have used Mercure hotels many times in France and Mr m. on business worldwide.

AccorHotels certified review
L. Couples - 18/02/2018
« Just what was required »

Smooth Efficient comfortable

AccorHotels certified review
Veronique Couples - 16/02/2018

Un service au top

AccorHotels certified review
Aisha Solo - 13/02/2018
« Nice staff, average food and just ok room »

Room was ok but no comfort. Bed, linen, bathroom especially shower are very basic However, the staff at the reception, bar, during the night are extreamely nice and try to help with any request. Prices looked reasonable regarding the location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Aicha L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Chris C. Families - 13/02/2018
« Probably the worst service that I received from an Accor hotel »

I am sorry to report that this is probably the worst service that I have received. I had used pre-booking and it was clear that my Silver membership was forgotten. We had booked as a family but had been placed on different floors. There was a problem with the flush mechanism so that it intermittently dripped like an irregular tap throughout the night meaning that we did not really get any sleep. Finally, the place looked and felt tired - I won't stay there again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Christopher C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
J. A. Families - 12/02/2018
« Excellent facilities and friendly stafff »

Great in every way. Facilities exactly as expected. Excellent breakfast. Free parking. Really friendly staff

TripAdvisor review
Couples - 08/02/2018
« Slipping standards »

We have stayed at this hotel many times while travelling in France and always been pleased with the service, menu and room. The hotel is well situated, easy to find and has excellent underground parking. In February 2017 we stayed and reported the slippery shower base (my wife had a bad fall) and the reply was "yes we know and have ordered new mats". We also noted a decline in levels of service in the restuarant. We have just stayed there twice (Jan/Feb 2018) and found no change in the room showers, no mats and a poor menu on our journey south with not much better on our journey north. Staffing and levels of service appear to declining, the menu shrinking and we are seriously considering future stays. This year we also stayed at the Mercure Bourge en Bresse which was excellent and reminded us of Reims in the past.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ShropshireShrews, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
P. Business - 05/02/2018
« sZQEX »

AQWsd f

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hugues P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

TripAdvisor review
DLcrew Couples - 01/02/2018
« Stopover »

Excellent convenient stopover en route to the Alps. Easy to locate and not far from the motorway. Secure underground parking. Excellent dinner with the bonus of a jazz club later during the evening. Comfortable rooms and excellent breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DLcrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Kristian Friends - 28/01/2018
« Good »

Our room was not ready to early checkin. And we had paid for that. Otherwise was everything fine.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristian K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Gaby Families - 22/01/2018
« Satisfied but not with the pillows »

As usual the overall experience was fine, but my daughter and myself did not sleep well at all due to the pillow that are very hard and badly shaped . To the point that we are seriously considering coming back with our own pillows, which is a bit of a nuisance! I do not know if these pillows are only on the superior rooms or are standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Andrew M. Families - 15/01/2018
« Perfect stay in Reims »

A great spot to stay in Reims and the hotel was spacious and clean and in a great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew Mckay, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Andrew J. Business - 14/01/2018
« Friendly and helpful staff »

Staff in all areas (restaurant, bar and front desk) were friendly and helpful. Room was clean and kept clean throughout my stay. Good location as fairly central.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew James, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Belinda Business - 11/01/2018
« Second visit. Excellent experience. »

The staff is friendly, patient, thoughtful and wonderful. This was my second time staying at the hotel and it was just as spot-on as I remembered. A great value and outstanding location as well. Perhaps the most impressive thing was I forgot my bag of jewelry in the safe and when I finally realized it, the staff had already moved it into the hotel safe and then helped me to FedEx it back home to Chicago. Wow! In any other city and in many other hotels, that bag would have been long gone.... Add integrity and honesty to my list of accolades!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Belinda Chang, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Anonymous Couples - 11/01/2018
« very helpful and responsive staff »

Reliable as always and very friendly and helpful people at front desk and in restaurant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marek Stefanowicz, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Chris T. Couples - 11/01/2018
« Good overnight place to stay »

We had a priority room but find paper cups for the drink in the room totally unacceptable. They are too hot to hold and proper mugs or cups would be preferable!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Marc D. Families - 10/01/2018
« FRIEndly high quality food, very helpful staff, secure car park »

I really enjoyed the kindness and helpfulness of the staff. Rooms were great (only problem was the tv remote that did not really work). Food was great quality and the underground car park was very safe which I cared about a lot. Thank you for making our trip so easy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marc Denjean, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
Rogerm Couples - 10/01/2018
« EFFICIENT AND HELPFUL »

Easily located and visible staff very helpful and service good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger Mabbott, We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

AccorHotels certified review
John T. L. Couples - 09/01/2018
« Reasonable, however, not worth the outlay. »

Not good, firstly the room we had been allocated and had keys for wouldn't open the door and I had to return to reception twice. After which we were shown to a different room within which we were unable to heat to our preference. The windows let in rain water. However, the breakfast was excellent & the staff were very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John Tod, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathédrale. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

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