Hotel - Mercure Reims Centre Cathedrale Hotel
Mercure Hotel Mercure Hotel

Mercure Reims Centre Cathedrale Hotel

3.5/5 1,506 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • REIMS CHAMPAGNE
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We have three room categories to meet your standards of comfort and make your stay easier.Choose a Standard Room overlooking the city or the cathedral or a Privilege Room with a king-size bed and wider range of services. Family rooms are designed for your children's comfort.

  • 130 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 10 family rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Automatic temperature control
    • Direct dial telephone
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toiletries available
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 4,093 reviews

Our guest reviews for Mercure Reims Centre Cathedrale Hotel

100% genuine reviews from our guests

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tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 1,506 reviews
Couples - 22/09/2018 TripAdvisor review
« Lovely hotel friendly staff »

This is an excellent hotel in a central location. It has a good restaurant with nice views overlooking the river and all the staff were very helpful and friendly. We would certainly go back there. The room was very comfortable.

Couples - 20/09/2018 TripAdvisor review
« Nice staying »

Hotel Mercure Reims is well located. Essy access to the CathedralThe staff at front desk was very helpful. The rooms are well ewuiped and also espresso coffee machineEasy acces to visit the Cathedral. Very good breakfast. I enjoyed a lot there

Couples - 20/09/2018 TripAdvisor review
« Stop over at Reims »

On the whole we were pleased with our stay. As always, the staff were very pleasant and helpful. We thought that some areas of the hotel were looking tired, e.g. hall ways through to bedrooms and in our room there was some plaster off the wall and the bathroom door was rotting at the bottom. Nonetheless, the room was very comfortable. We dined in the Restaurant and whilst the food was enjoyable, the wait between the first course and the main course was far too long. We did mention this in the Restaurant and at Reception when checking out.

Georgina C. Couples - 19/09/2018 AccorHotels certified review
« regular stayer »

very good except you didn't have our normal comfort room so we were in a privelege room no 432 and didn't find a lot of difference in fact thought our bathroom was smaller

Patricia Couples - 19/09/2018 AccorHotels certified review
« Peaceful and restful night »

Very quiet room. Fantastically comfortable bed. Excellent meal and good service in the restaurant. Corridors in need of refurbishment.

Malcolm J. B. Couples - 18/09/2018 AccorHotels certified review
« Rules are rules and guest satisfaction does’t matter »

After a drive of 700km not surprising we would welcome a drink. Handed over my Accor card to be told that I was entitled to ONE drink only. (Management rules). I paid for my wife’s drink at €6 - i assume a profit margin of at least €3. The off hand attutude to protesting about the fact that the previous night we were welcomed by another Accor hotel with 2 drinks. Decided that if the hotel “rules” were so petty we would eat outside hotel. The loss to the hotel would have been around € 75/80. The gross margin I suppose would have been around €45. So fir a petty rule of not supplying a drink at a cost of €3 the hotel lost a margin of €45. But, also lost my goodwill. I should have remembered from previous years. Reims has a great choice of hotels, including other Accor hotels, and I should ensure next year we. Stay elsewhere. Mind you, the travel groups that congested the reception area were give personal service. My view is that the hotel really does not want independent travellers.

Phil H. Couples - 18/09/2018 AccorHotels certified review
« travel stop over driving South Through France »

Hotel was comfortable and met our needs, but we were left with a sense of it being a bit tired and needing decoration. It was fashionably dark in the bedroom corridors, but the walls were scuffed and the door frames splintered where suitcases had banged against them.

Anonymous Business - 17/09/2018 AccorHotels certified review
« Comfortable bedroom »

Comfortable room, you should improve room floor cleaning and speed of service restaurant. Good quality of food , waiting time too long, 30-40 min for a dish is a bit long

Jo Couples - 14/09/2018 AccorHotels certified review
« Didnt quite meet expectations »

At reception, check in was smooth, however, we werent offered a map or any advice on attractions etc. The room was fairly basic for a 4* and we were disappointed with small things, such as paper cups for the tea and coffee, no dressing table to do hair & make up, only 1 mirror which was obscured by the sofa bed, small things which should be better for this price and star. On our first evening we decided to stay and eat in the hotel which had more of a canteen feel. Again small touches were missing, no candles or flowers on the table, in fact the whole room was fairly bare. The waitress politely took our food order but there was no conversation, recommendations etc and we were even asked during our main course if we would like to order dessert (I guess it was getting close to closing time), however, this was a bit awkward. The staff were clearing away the tables and setting up for breakfast, again half way through our meal, we felt rushed to finish and get out. The free drink voucher was a nice touch, and delighted it wasn't limited to a certain size or type of drink, however, the bar also was fairly drab and we decided to take the drinks to our room instead. We probably wouldnt choose to stay here again.

Marie G. Business - 14/09/2018 AccorHotels certified review
« Great atmosphere, brilliant staff »

The room was clean (apart from lots of duct on top of the bed/wall panels) and the reception, restaurant staff were friendly and very helpful. We will come back!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marie G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Couples - 13/09/2018 TripAdvisor review
« Great location but »

Everything about the hotel was good except for the state of the toilet in our room which was dirty and stained. This was most unpleasant and spoilt the otherwise good rating which we would have given the hotel.

Maureen C. Families - 12/09/2018 AccorHotels certified review

I do not like drinking out of a paper cup and plastic glass. Even Premier Inn have China a d glass.

Amanda Solo - 11/09/2018 AccorHotels certified review
« satisfied »

Welcome is always very friendly and helpful, rooms are very comfortable and spacious especially when travelling with 2 dogs whom feel very at home!!! It would be nice if we had proper china cups for ones tea and not the ones offered which makes a very small cup and i personally don't like paper cups. Breakfast tea would be nice too have in the room. Restaurant having been coming to the Hotel for a number of years, i feel that the food and choices are not as good as it was back then. Sadly No vegetarian option ?????? Breakfast is better than dinner personally speaking.... would be nice if there was fresh fruits offered seeds and granola . The breads are nice but you used to have more farmhouse time bread not just baguettes . But as i am travelling on my own i enjoy the hotel and the staff are all very friendly and helpful.

D A. Couples - 08/09/2018 AccorHotels certified review
« Comfortable but facilities need addressing. »

Room was comfortable. A/c was fine and bed comfortable. Bathroom needs some modification. The magnifying mirror was half in darkness. The show put water all over the floor.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry concerning the bathroom and the problem will be communicated to our staff. Thank you again for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

John Couples - 06/09/2018 AccorHotels certified review
« As expected...which is not impressive! C'est pas terrible... »

The hotel is in a great location and has very good, secure parking (important for Brits travelling on holiday with far too much luggage). The problem is that the rooms, despite their refurbishment only a few years ago, are cramped and the bathrooms are a design disaster (why are the toilets placed so inconveniently?). The front office and bar staff are all very welcoming and "sympa", but they deserve a better hotel!

Emy Solo - 06/09/2018 AccorHotels certified review
« Great hotel in the right place for my journey »

Efficient and friendly reception. Comfortable room with all necessary facilities with a great view over the canal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Elaine Y., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Aez Couples - 05/09/2018 AccorHotels certified review

While the location was excellent the overall impression of the hotel was rather tired

Martin Couples - 05/09/2018 AccorHotels certified review
« Mr »

As expected

Anonymous Couples - 04/09/2018 AccorHotels certified review

Very good stay with excellent staff. Good clean rooms, lovely bar, good location, good breakfast, good car park

Kirstie Couples - 03/09/2018 AccorHotels certified review
« Comfy bed but no parking »

Comfy bed Clean Quiet Lovely bar Central Good checkout time of 12pm Shower weak and leaked into the bathroom Nothing in mini bar Expensive food on bar menu, more snacks needed No parking available and if it is it’s expensive, we were not told about the cheap one down the road

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