Hotel - Mercure Reims Centre Cathedrale Hotel
Mercure Hotel Mercure Hotel

Mercure Reims Centre Cathedrale Hotel

3.5/5 1,457 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Private outdoor parking
    • Public outdoor parking (Paying, Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 18  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • REIMS CHAMPAGNE
  • Languages spoken at the hotel
    • German
    • English
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Electric car recharging units
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre  (Nearby)
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf lessons (Nearby)
  • Outdoor tennis court  (Nearby)
  • Other sports activities
    • Billiards/Snooker
    • Bowling (Nearby)
    • Jogging track (Nearby)
    • Skating rink (Nearby)
    • Squash court (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-14:00 / 19:00-22:00
    • Opening hours : Week-end 19:00-22:00

Business services

  • 11 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We have three room categories to meet your standards of comfort and make your stay easier.Choose a Standard Room overlooking the city or the cathedral or a Privilege Room with a king-size bed and wider range of services. Family rooms are designed for your children's comfort.

  • 130 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • 10 family rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • TV Bouquet beIN Sports
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • Minibar
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Toilets
    • Bathtub
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.2/5 AccorHotels Rating 3,871 reviews

Our guest reviews for Mercure Reims Centre Cathedrale Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 1,457 reviews
Frank A. Couples - 16/07/2018 AccorHotels certified review
« Good stay with one disappointment »

Our stay was very satisfactory in what is probably the best Mercure Hotel that we have visited. The room was clean, the bed very comfortable and the air-con worked, unlike some hotels in the Accor group. Breakfast was excellent with plenty of choice and all the staff that we had contact with we helpful and friendly. The one disappointment was to find that our welcome drink is now restricted to one person. We realise that this is in accordance with Accor's policy, but there are hotels within the group that ignore this and continue to supply welcome drinks for two people. The small gesture makes a big difference to the initial impression on check in, and I urge you to do likewise. Previously we have had a complimentary upgrade which made our stay even better. This time we were not so lucky but this did not detract from the experience of our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Frank A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Anonymous Couples - 15/07/2018 AccorHotels certified review

Friendly and helpful reception staff nice room, Bathroom not the best as when you put the shower on you couldn't stop it flooding the floor even before you got in it. some minor maintenance issues like broken tiles in the entrance to bathroom needed attention. breakfast good selection however not enough cutlery and crockery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mark R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry concerning the bathroom and the problem will be communicated. Thank you for sharing your experience, and we hope your next visit will be more pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Paul H. Couples - 15/07/2018 AccorHotels certified review
« Satisfactory »

Satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul h., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Judith D. Friends - 14/07/2018 AccorHotels certified review
« Good location. Suited our needs. »

Quick check in, reception informative. Ideal for our 1 night stop over.

Paul_in_melb Couples - 11/07/2018 AccorHotels certified review
« Met requirements »

Basic hotel in the Accor chain that meets basic needs and a good base to tour the Champagne region.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul A C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

H. S. Families - 09/07/2018 AccorHotels certified review
« Restaurant is poor, the staff are just not on the ball. Even with an empty restaurant »

Convenient stop for us, stayed with you a handful of times! But you need to sort out restaurant and the restaurant staff!! The Hotel staff are great !!

Ruth S. Couples - 08/07/2018 AccorHotels certified review
« Relaxing break in our journey »

As usual we were satisfied with our visit, courteous staff. It was difficult getting out of the garage as the code given did not work and then the gates close again very quickly. Also we do find the surface of the floor in the shower very slippery.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ruth S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence concerning the garage accesibility and the floor in the shower. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

John G. Solo - 07/07/2018 AccorHotels certified review
« A most enjoyable stop-over on my annual visit to Burgundy. Absolutely as good as ever! »

It was as good as usual and I am very pleased to stay again nect year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Vanessa Couples - 07/07/2018 AccorHotels certified review
« A pleasant short stay »

It was generally very good.The food was excellent. The cleaning and supply in room left a bit to be desired. on one day the coffee and milk were not replaced at all, the body lotion was also not replaced and i had used the last tube.it would be nice if there was some English breakfast tea in the room. car park good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Vanessa M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. However, we are sorry concerning the body lotion in your room. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

M. Couples - 04/07/2018 AccorHotels certified review
« GOOD BUT SOME FLAWS »

room nice and breakfast but dinner a bit disappointing and shortage of service in the bar area

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brian M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Reims Centre Cathédrale and thank you for your positives feedbacks. I am sorry that your food experience did not meet your expectations. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem to the restaurant. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Anonymous Couples - 03/07/2018 AccorHotels certified review
« Noise »

Band playing outside our window on the first night was too loud and we were unable to sleep. We were told in advance but as an attraction not something to be avoided. Kettle did not work. insufficient number of clothes hangers.

Uk C. Couples - 03/07/2018 AccorHotels certified review
« excellent hotel, great location, great staff. »

Stress free, relaxing and peaceful.

Scott B. Business - 02/07/2018 AccorHotels certified review
« Very comfortable, pleasant stay at your hotel. »

Everyone was very welcoming and helpful. Would appreciate an ice machine for client use. Would have liked more of a desk in the hotel room.

Chris W. Couples - 30/06/2018 AccorHotels certified review
« Some good, some bad »

We have stayed in this hotel before and have thoroughly enjoyed it. This time there were a number of negatives. Firstly, as others have said, it is definitely getting rather worn around the edges. Our bedroom was in good condition but the paintwork in the corridor leading to it was very chipped and damaged. The lock on one of the ‘housekeeping’ cupboards in the corridor was missing and an attempt had been made to get it to stay shut by using a strip of Velcro, but it was only successful in doing this for a few minutes before it swung open again, blocking the corridor. Major work was going to rectify a leaking roof and construct a new patio. It is too be hoped that when this is finished that it will be possible to rectify the other faults. The staff were very courteous and helpful but having arrived at the hotel after a long drive we would have welcomed the opportunity to sit down and have a drink in the bar. However, apparently the bar is not staffed between lunchtime and 6.30 in the evening. In my view this is unacceptable in a four star hotel. As a Club Accor Gold Card member when the bar did open I expected to receive two complimentary drinks but I was told that a recent management decision restricted this to a drink for only one of a couple staying. I have never experienced this before and, in that week alone, we had stayed for five nights in Mercury Hotels in three countries and In all of them, except Reims, we each received a complimentary drink after checking in. It is difficult to understand such a local management decision. The cost to the hotel of the second drink would be little more than a couple of Euros. The value of the contents of the complimentary minibar in our room would have been considerably more than that and, with hindsight, perhaps I should have emptied that. Given the cost of our two nights stay in the hotel with two breakfasts, one dinner and a number of drinks, this penny pinching local management decision has so annoyed me that I will probably not stay in this hotel again unless I am assured that this policy is changed. The food in the hotel is very good. When we have stayed before my wife has commented on the excellent scramble egg at breakfast, which remains soft rather than drying up. The same standard continue during this stay. To use an English phrase, we consider our stay to be ‘rather like the curates egg’ - good in parts. It is basically a very good hotel but it is getting run down and the decision about complimentary drinks is difficult to understand. The cost saving is minimal and will be outweighed by the annoyance to good customers.

Rh Couples - 27/06/2018 AccorHotels certified review
« Frustrating and annoying »

Simple things can make a difference. Only 2 sachets of instant coffee were provided so a note was left for the maid requesting extra the next day. This was ignored so a request was made to the front desk. The response was that it was Mercure policy to provide only the limited amount. The cost of the coffee in these little sachets is trivial but it was frustrating not to have enough even for a coffee on arrival, at night and in the morning. Perhaps cost cutting is the order of the day as no bathroom shampoo was provided either.

Alan S. Families - 25/06/2018 AccorHotels certified review
« Pleasant stay »

Paid for a junior suite, no iron available in room, building work on site.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Alan S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Sorry for sounds due to the works. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Eric W. Families - 25/06/2018 AccorHotels certified review
« Excellent »

First Class in all departments with staff very friendly. I We have been coming to you for 11 years and it gets better every time even down to towels and tea making for 3 people were in some hotels they only cater for 2 people in the room although sometimes there are 3 of us. See you next year. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Eric W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Richard H. Friends - 23/06/2018 AccorHotels certified review
« Very Average »

The hotel is ok , it’s tired in places and lacks any wow factor, it was average , good breakfast selection and secure parking, I have used Mercure hotels many times in the last 25 years and was always my first choice of hotel, however I think that the competition has left the brand behind, I have recently been using Holiday Inn hotels which seem to be better nowadays.

Malcolm O. Couples - 22/06/2018 AccorHotels certified review
« Exceeded our expectations »

From checking in to checking out, from the size and facilities of our room to the extremely good Dinner, we were most impressed with this hotel. It is an ideal stop over, centrally located and with good garage facilities.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Malcolm O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

Granny Couples - 21/06/2018 AccorHotels certified review
« Excellent »

The stay was very good in all respects. There was plenty of secure parking. The location was very central but access by car was easy. Everything we needed was in the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jill M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Reims Centre Cathédrale. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Maxime DEZ Responsable Hébergement Mercure Reims Centre Cathédrale

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