Mercure Reims Centre Cathedrale Hotel 4 stars

TripAdvisor rating 3.5/5 1,619 reviews
Mercure Reims Centre Cathedrale Hotel
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Hotel extras

  • A 10-minute walk from Notre Dame Cathedral

  • Private parking garage with 60 spaces

  • 4413 sq. ft. (410 m²) of modular rooms

  • Close to the conference center

  • beIN SPORTS

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • REIMS CHAMPAGNE
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Gift shop/newspaper shop
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre (Nearby)
  • Golf
  • Outdoor tennis court (Nearby)
Business services
  • 14 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Reims Centre Cathedrale Hotel

31 boulevard Paul Doumer
51723
reims
france

Tel: +33326844949

Fax: (+33)3/26844984

Contact email

Check-in from 15h00

Check out up to 12h00

  • CITURA :   A or B Vesle

  • By plane

    PARIS ORLY At 155km / 96.88 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 130km / 81.25 miles

  • By plane

    REIMS CHAMPAGNE At 10km / 6.21 miles - Shuttle paying

  • By helicopter

    REIMS PRUNAY At 10km / 6.25 miles

  • By car

    CATHEDRALE N°24 At 1km / 0.63 miles

  • By train

    REIMS At 3km / 1.86 miles

GPS :49.248794, 4.027219

Our accommodations

We have three room categories to meet your standards of comfort and make your stay easier. Choose between traditional room overlooking the city or the Canal or a Privilege Room, equipped with queen size bed and offering a higher level of service. Suites are designed for the comfort of families.

Classic Room 1 double bed

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Superior Room-1 double bed

  • Max. number of persons: ‌2
  • Area: From 21
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Privilege room -1 double bed

  • Max. number of persons: ‌2
  • Area: From 23
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Nespresso machine(...)

Classic Room with 1 double bed and 1 single sofa bed

  • Max. number of persons: ‌3
  • Area: From 21
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Area: From 18
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Suite-1 double bed 1 sofa bed 2 persons

  • Max. number of persons: ‌4
  • Area: From 40
  • Views: Historic side view, River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone(...)

Our restaurants and bars

LE REM'

Type of cuisine: French

For food lovers: Be sure to visit our restaurant, Le Rem', on the mezzanine which offers simple, regional and seasonal cuisine.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE BLANC DE BULLES

Photo non contractuelle / Strictly non binding

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 290 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Mercure Reims Centre Cathedrale Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

4,817 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

1,619 reviews

no-one to serve at the bar, having spent 6 hours driving to Reims!

Customer review rating 4.2/5

S. A. Couples - 15/06/2019 AccorHotels certified review

Rooms OK, breakfast OK (not as good as many Ibis Hotels we stay in), dinner average. Car Park good.

Very satisfied

Customer review rating 4.2/5

Geoffrey G. Couples - 13/06/2019 AccorHotels certified review

Found the staff to be exceptionally helpful and friendly

Good location for lots of interesting locations

Customer review rating 4.2/5

Boltitude Friends - 07/06/2019 AccorHotels certified review

Great location to see everything I wanted to. Parking, wi-fi good staff helpful and polite. Dinner menu a little restricted but breakfast good. No enough "normal" tea in room or restaurant but then we are English. Room wasn't attended to by time returned late afternoon, girl arrived but too tired to vacate

Dear Guest, Thank you for taking the time to give us your feedback of your stay. We are delighted to hear that everything about our hotel was to your liking and that you found our location and parking to be ideal. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received a courteous and professional service. We are sorry that your dining experience was not completely to your satisfaction. Rest assured that we have noted your comments in this regard and passed them on to the appropriate department. Nevertheless, we are pleased to hear that you enjoyed our breakfast selection. Please do not hesitate to ask our reception team for additional tea items, as we are always pleased to provide you with any additional amenities that you require. We will be using this feedback to make improvements to our amenities and services for the future. We hope to be able to welcome you back again soon. Best regards, Stéphanie GAGNOUX, General Manager

Good location.

Customer review rating 4.2/5

Brc Families - 03/06/2019 AccorHotels certified review

We stayed 3 night. We enjoyed the hotel, its restaurant and bar, and the proximity to the city center. We had a very good time there.

Dear Guest, Thank you for this positive review concerning your experience at the Mercure Reims Centre Cathédrale hotel. We are delighted to hear that everything about our hotel was to your liking and that you found our location to be ideal. Your kind remarks about your dining and bar experience are truly appreciated. We do our utmost ensure that our guests have the best experience possible with us and it is always rewarding to receive a message of satisfaction. It would be a pleasure to see you again for another wonderful stay. Kind regards, Stéphanie GAGNOUX, General Manager

I'll stay elsewhere next time

TripAdvisor rating 3.5/5

Mike N Friends getaway - 30/05/2019 TripAdvisor review

I travel a lot for pleasure and work and stay in a variety of hotels in Europe, Asia and North America. This was my first time staying at the Mercure Reims Centre Cathedrale and it was my last time staying there. The only two positives I can say about the hotel is that the front desk staff were nice people and the hotel is just a short walk to some of the key sights in Reims. My hotel room was really worn and in desperate need of a renovation and it was dirty. The tiles in the bathroom were dirty, the carpet looked and felt dirty, the chairs in the room looked dirty, the Nespresso maker was filthy and I scrubbed it clean before I could use it. The bedsheet didn't cover the entire mattress, which was disgusting. The hotel was just gross. If this were the only hotel available in Reims, I would stay in a different city or not come back to Reims.

Dear Mike, Thank you for your review. We are happy to know that you found our location to be convenient. It was however very concerning to be told of this experience. As we do try to maintain high standards when it comes to cleanliness we ask that guests make us aware of any shortcomings so that we may have these immediately addressed. Also, we have noted your comments regarding the room and are pleased to advise you that we do plan to renovate all of our rooms during the course of this year. We hope that we may be able to welcome you back to see the improvements. Kind regards, Stéphanie GAGNOUX, General Manager

Ok hotel put no free parking available

Customer review rating 4.2/5

Anonymous Couples - 27/05/2019 AccorHotels certified review

a bit run down but ok for value , sting in the tail as charged £15 for parking . Also got stuck in-between barriers and electric gate !

Restaurant disappointing

Customer review rating 4.2/5

Gaby Solo - 24/05/2019 AccorHotels certified review

The staff, the rooms and facilities were still as good as usual but the restaurant had been really disappointing compared to what I was used to. The “special restaurant bread” was half chewy half stale . The options on the menu were greatly reduced and they were only cheap fish fishes on the menu. When he was made awar about my comments, the manager of the hotel offered me the main-course if the dinner, which was a very nice gesture. But to keep your regular customers you ought to improve your restaurant to what it used to be.

Brief stopover en route

Customer review rating 4.2/5

Paul Couples - 22/05/2019 AccorHotels certified review

Excellent service. Very comfortable. Helpful staff.

Dear Paul, Thank you very much for your kind review about your stay at Hotel Mercure Reims Centre Cathédrale. Ensuring the comfort of our guests is one of our top priorities, so it is rewarding to know that you were satisfied in this regard. We really appreciate your mention of our team's top quality service; this will inspire us to keep up the good work! We hope that you will stay with us again on your next visit to Reims. Best wishes, Stéphanie GAGNOUX, General Manager

mrs

Customer review rating 4.2/5

N W. Families - 20/05/2019 AccorHotels certified review

the room was too small for a 'double' room and there was hardly zny space to lay our clothes down. when breakfast was served in the room the tray had tu lay at the end of the bed. for the price of the double room, we expected a bath not a shower. the 'plud' fzctor is that you welcome furry friends, cats. we'd like to stay again, but we would have to make sure our requirements are more to the point. your staff is very pleasant, nicole w..

Dear Nicole, Thank you for your review. We value your feedback in relation to your recent stay. We are sorry that you were a little disappointed with the size of your room, we do have different categories and sizes; requests for baths can be made at anytime before arrival dependent on availability, our team are always ready to help our guests find the room best suited to their requirements. Thank you for your kind mention of our friendly team, we are all thrilled to hear you would return to us in future. We hope to welcome you back. Best wishes, Stéphanie GAGNOUX, General Manager
Customer review rating 4.2/5

Anonymous Families - 19/05/2019 AccorHotels certified review

Hotel needs renovation and not very good breakfast

Dear Guest, Thank you for your review. While we regret that not everything about our hotel was to your liking, we are happy to advise you that we do have renovations planned for later this year. Also, as the opinions of our guests are always welcomed, especially on the quality and diversity of the products, we would love to hear any suggestions which you may have regarding our breakfast on your next visit. We hope to be able to welcome you again. Best regards, Stéphanie GAGNOUX, General Manager
Customer review rating 4.2/5

Clive R. Friends - 14/05/2019 AccorHotels certified review

The hotel is looking a little tired in places, and the smell from the toilet in the bar was awful.

Dear Clive, Thank you for taking the time to give us this feedback of your stay. We have duly noted your comment concerning an upgrade and would like to inform you that renovations will be starting this year in rooms. We are sorry for the odour you experienced. We thank you for bringing such matters to our attention, and we encourage you to also do so during your stay so that we can find a solution. We hope the rest of your stay was to your satisfaction. We look forward to seeing you again on a future occasion. Kindest regards, Stéphanie GAGNOUX, General Manager

Mr

Customer review rating 4.2/5

R. Couples - 10/05/2019 AccorHotels certified review

Average

Dear R., Thank you for taking the time to review your stay with us. We would love to know what we could have done to make your experience at our hotel more enjoyable. We hope to welcome you back. Best regards, Stéphanie GAGNOUX, General Manager

A really friendly, quiet, clean Hotel with all the facilities one needs

Customer review rating 4.2/5

Adrian B. Couples - 09/05/2019 AccorHotels certified review

Good, quiet room, friendly and helpful staff on the Front Desk - would return

Dear Adrian, Many thanks for your kind comments about your recent experience at Hotel Mercure Reims Centre Cathédrale. We are grateful for your positive feedback regarding the cleanliness, comfort and service at the hotel. It would be a pleasure to welcome you again. Best regards, Stéphanie GAGNOUX, General Manager

Comfortable stay!

Customer review rating 4.2/5

Jay Families - 07/05/2019 AccorHotels certified review

friendly staff, nice location close to the city centre with plenty of food options. parking on location was great, even free if you are lucky to find a spot just around the hotel. Breakfast was good with fresh fruits and eggs and other options. Their bar was well stocked and open late. Bathrooms were not clean and very dirty! Especially the toilet was dirty. The room service doesn't even replenish toilet paper rolls, until we ask them to do so, which was strange for a 4 star. Its probably more a 3 start hotel trying to become a 4 star category!

Dear Jay, Thank you for taking the time to review your stay. We are delighted that you had a pleasant experience during your stay with us and appreciate your kind remarks about our friendly team, fresh breakfast, and bar recommendations. We regret that your bathroom didn't meet the high standards that we set ourselves and will be addressing this with our housekeeping team. We always encourage our guests to inform us of any concerns immediately so that we may take prompt action. It would be a pleasure to welcome you back on a future occasion. Kindest regards, Stéphanie GAGNOUX, General Manager

Good service, bad air quality

Customer review rating 4.2/5

Kenneth Friends - 06/05/2019 AccorHotels certified review

Stayed for three nights in May. Overall a decent hotel with positive and helpful staff. But the lack of fresh air was fatiguing. Positive things first: - An open space by the reception and up to the bar/restaurant area lightens up and give a welcoming ambiance. Inviting places to sit down and relax. - Very positive, helpful and professional staff. - Adequate breakfast, without any big surprises in either direction. More vegetables would be nice. - The size of the rooms were fine. Not so positive: - The air condition wasn't working as it should in my room (neither in my friends' rooms), so no fresh air from there. - I therefore had to sleep with my window open, but there was a terrible noise from the traffic outside from early hours, and one could feel the polluted air from the highway as well. So I didn't sleep particularly well. The bed was ok, but I need clean and fresh air during the night... - In the lobby and the bar, it was a really heavy scent of strong perfume that made it difficult to sit down there for more than a couple of minutes. Tasting some of the local produce (champagne) didn't make sense under these circumstances. I wonder why they do this heavy perfuming of the common areas - it's not at all welcoming, but rather feels like one has to cover up some bad smell after a home alone party. - There should be more places to sit outside on the hotel's terrace, for a coffee, beer or a glass of champagne. The few (4-5) seats outside seemed to be for smokers only. This would be a nice spot, especially when traffic is low.

Dear Kenneth, Thank you for taking the time to share your feedback of your recent stay. It is nice to hear that you had an overall pleasant stay with us. It is always rewarding for our team to be commended by a guest and we are truly delighted to hear that you received courteous and professional service. Regarding the lobby, we are pleased to hear that you enjoyed the atmosphere of our lounge area, although we have noted your comments regarding the freshener. Please note that our breakfast selection is standard for most Accor hotels. Nevertheless, we appreciate your comments as to where we can improve. We are also glad to know that you were pleased with your room, however we regret that the temperature was not quite to your satisfaction. Our air conditioning system is turned on around this time depending on the weather. Sometimes during the transitional period, the rooms might be warmer than usual. We have noted your comments regarding the terrace. It would be a pleasure to welcome you back and show you a better experience on a future occasion. Kindest regards, Stéphanie GAGNOUX, General Manager

Overall a comfortable stay, dinner disappointing.

Customer review rating 4.2/5

Bruce U. Families - 04/05/2019 AccorHotels certified review

Ordered a privilege room, too hat and noisy on canal side. We were immediately moved into another room (suite) which was a fantastic job done by the hotel staff. Room at the back, quiet and comfortable, still air con useless. With regard to the restaurant, we have eaten here on previous occasions and it ha been good, if not overpriced, this time my meal was more than disappointing. Main course of hake, must have been frozen, terrible, over cooked. Breakfast was excellent, plenty of choice and great coffee (commercial Nespresso machine). Staff, as always were great.

Great front desk staff, shame about the room condition

Customer review rating 4.2/5

Michael E. Couples - 04/05/2019 AccorHotels certified review

Excellent location and helpful, caring front desk staff but the 2 day stay was marred by the poor condition of the room, particularly the bathroom which was very run down. If that is what Accor considers to be 4 star it's time to sell your shares. Hotel management conspicuous by their absence. Photos available if required.

Dear Michael, Thank you for taking the time to share your recent experience. We are pleased to hear that you found our location to be ideal, we are close to many sites including Cathédrale Notre-Dame, Basilique Saint-Remi and Palais du Tau. We can understand that you feel our décor is outdated and in need of a makeover, and can assure you that renovations are taking place this year to upgrade our rooms. Thank you again for mentioning our team's attention, your satisfaction of our guests is our top priority. We hope to welcome you back. Kindest regards, Stéphanie GAGNOUX, General Manager

Fantastic Hotel

Customer review rating 4.2/5

Alastair B. Business - 30/04/2019 AccorHotels certified review

Stayed here a few times for business. lovely place to stay very close to the centre but also quiet would recommend this hotel for anyone staying in Reims either for long term or short term.

Dear Alastair, Thank you so much for your positive review. Our hotel aims to provide a memorable experience, and we are delighted that we were able to meet your expectations. We are so pleased you found our quiet location to be so convenient for your needs. We greatly appreciate your recommendation for our future guests. We look forward to seeing you again on your next visit to Reims. Best wishes, Stéphanie GAGNOUX, General Manager

Super cool

Customer review rating 4.2/5

G. Couples - 30/04/2019 AccorHotels certified review

Week-end de retour de vacances

Cher hôte, Merci pour ce témoignage après votre séjour au Mercure Reims Centre Cathédrale. Nous sommes heureux que votre passage dans notre établissement se soit bien déroulé. Nous espérons vous revoir prochainement. Bien cordialement, Stéphanie GAGNOUX, Directrice générale

Very good - but some ambiguity in the restaurant.

Customer review rating 4.2/5

Anonymous Families - 24/04/2019 AccorHotels certified review

Good room Excellent reception and team Some restaurant staff - seemed disinterested and indeed judgemental,

Dear Guest, Thank you for your feedback regarding your stay. We are pleased to hear that our hotel and your room met your expectations. We regret any disinterested service during your stay and will work towards improvement. Our team is dedicated to providing excellent service and why your review is very valuable to us. We look forward to seeing you again in the future. Kindest regards, Stéphanie GAGNOUX, General Manager
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