Hotel - Mercure Paris Roissy Charles de Gaulle Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Roissy Charles de Gaulle Hotel

3.5/5 88 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed 15  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PARIS ROISSY CDG
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine

Leisure and activities

  • Fitness centre
  • Indoor tennis court  (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)
    • Boules/petanque
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12H00 - 00H00
    • Opening hours : Week-end 12H00 - 00H00

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

Choose from different room categories: Standard Room or a Privilege Room with a wider range of services and more space and comfort.

  • 202 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 8 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,359 reviews

Our guest reviews for Mercure Paris Roissy Charles de Gaulle Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 88 reviews
Colin R. Couples - 06/02/2019 AccorHotels certified review
« just a one night stay before catching the flight to Rio »

the first room had machinery noise. Difficult to sleep. The second room was very satisfactory

Our hotel has responded to the review
Our hotel has responded to the review

Dear COLIN R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Daniel Couples - 01/02/2019 AccorHotels certified review
« perfect transit place »

Staff was very helpfull and efficient, room was as expected. The shuttle bus to terminal was perfectly on time which is important when taking a plane. Very good stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Daniel D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards Gwladys FETTIG - In Charge Of Quality Mercure Paris Roissy CDG Airport

Andrew L. L. Families - 27/01/2019 AccorHotels certified review
« Very good »

Suite and restaurant were exactly what we wanted.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANDREW L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Gwladys FETTIG - In Charge Of Quality Mercure Paris Roissy CDG Airport

Laurent B. Couples - 21/01/2019 AccorHotels certified review
« Very pleasant »

Professional and couruoys staff. Great value for the quality of rooms and comfortable space to be. Will come back

Our hotel has responded to the review
Our hotel has responded to the review

Dear LAURENT b., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gwladys FETTIG - In charge Of Quality Mercure Paris Roissy CDG Airport

M. Couples - 14/01/2019 AccorHotels certified review
« Natural welcome »

clear and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear LEON-PHILIPPE M., We thank you for your comment left during your stay at the Mercure Paris Roissy Charles de Gaulle. We are delighted that you enjoyed the room you stayed in, and that breakfast was ample and where you found everything you needed to get your day off to a good start. Sincerely, Gwladys FETTIG - En Charge de la Qualité Mercure Paris Roissy CDG Airport

Family - 08/01/2019 TripAdvisor review
« Excellent hotel »

Room (suit) was fantastic, spotlessly clean and just what our family needed - two boys loved having own beds and degree of independence. Staff really helpful and friendly, breakfast excellent. Shuttle service to/from airport brilliant. All in all perfect stay would definitely recommend and will use again if needed - Thank You!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Connector32101410541, We thank you for your comment left during your stay at the Mercure Paris Roissy Charles de Gaulle. We are delighted that you enjoyed the room you stayed in, and that you 2 boys were able to have their independence and the breakfast was ample and where you found everything you needed to get you started. your day. Looking forward to seeing you soon, we wish you a nice day. Best Regards Gwladys FETTIG - In Charge of Quality

Katherine Couples - 21/12/2018 AccorHotels certified review
« Staff was wonderful. Facilities need maintenance. »

The staff was great. Very friendly and helpful. Your facility was definitely in need of a handyman.. our towel rack was pulling away from the wall, the bar stool foot rest was on the floor, and the soap dispenser on the shower wall fell off when I tried to get soap. I have pictures that I can send.

Our hotel has responded to the review
Our hotel has responded to the review

Dear KATHY K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We have taken into account your comments about the room, but know that the hotel is currently under construction especially at the room level to address the various concerns that you may have encountered. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gwladys FETTIG - In Charge Of Quality Mercure Paris Roissy CDG Airport

schiaf Family - 17/11/2018 TripAdvisor review
« Mercure Airport Stay »

The hotel was clean, convenient, and reasonable. The airport shuttle was a big plus-give a little extra time to catch it if you're catching a flight as it stops at several hotels and can be crowded. The front desk crew was courteous and helpful, and the breakfast buffet, although not fantastic, was sufficient and decent for a quick bite before a flight. The only complaint was a rude waiter in the hotel restaurant the night before, but overall a good experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SCHIAF, We thank you for your comment left during your stay at the Mercure Paris Roissy Charles de Gaulle. We are delighted that you enjoyed our various services. I send your comments to our various services and be assured that the necessary measures will be implemented to improve the quality of restaurant service. We wish you a pleasant day and hope that we can prove, during a new stay, that your satisfaction is our priority. Gwladys FETTIG - In Charge Of Quality

R. Solo - 08/11/2018 AccorHotels certified review
« An enjoyable stay »

Great reception staff, nice accommodation, clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SERGE R., We appreciate your feedback on your stay at the Mercure Paris Roissy-Charles-de-Gaulle. I will share your comments with our team. I am confident that these comments will serve as encouragement to all our staff as we strive to continually improve the quality of our services. Waiting to welcome you again, we wish you a nice day Sincerely, Gwladys FETTIG - in charge of Quality Mercure Paris Roissy CDG Airport

Brian B. Business - 31/10/2018 AccorHotels certified review
« Lots of other good options in the area »

The TV did not work, the toilet ran every 20 minutes, the window was on the edge of the wall so the curtains did not close tight against the wall so I could not make the room dark.

Our hotel has responded to the review
Our hotel has responded to the review

Dear BRIAN DEAN MR B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Steve Business - 30/10/2018 AccorHotels certified review
« Enjoyable stay! »

Overall my stay was enjoyable. The staff were very professional and always made me feel welcome. Thanks. My only complaint was my first room had an a joining room where an occupant was smoking in the room and i felt sick from all the smoke. I accepted it for one night but then the second I complained and the staff witnessed the strong smell of cigarette smoke in my room and moved me to another room. This was inconvenient where it is a no smoking hotel however the staff were accommodating in allocating another room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear STEPHEN H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I'm very desapointed that your neighbour was smoking it's not allowed in our hotel, I can understand that it be inconvenient for you, I'm so sorry. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Tarek T. Business - 25/10/2018 AccorHotels certified review
« good »

great reception, fast check in and checkout, good service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear TAREK T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Solo travel - 16/10/2018 TripAdvisor review
« Mercure Paris Roissy CDG »

As a frequent traveler to/through Paris for may years, after trying several hotels in Roissy en France I concluded that the Mercure Paris Roissy CDG is the most ideal hotel to stay when transiting through Paris. It is welcoming, clean, with friendly and helpful staff, the rooms are comfortable and well kept.It is only a short walk from the village centre, a few minutes away from the airport with regular shuttle buses to/from the airport. It's good value for money and the dining/bar services are very good and at reasonable prices.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Deleignies M. General Manager Mercure Paris Roissy CDG

Anonymous Solo - 11/10/2018 AccorHotels certified review
« Disatrous »

I slept the whole time needless to say after taking CDGval shuttle at Pink Station, through parking lot and construction site to wrong hotel where I met over 100 people in the lobby (no exaggeration). I literally went into to closed restaurant to calm down for a good 15 minutes still not knowing I was at the wrong hotel. Thank goodness the other Mercure Hotel drove me to your hotel after seeing I was very distraught. Maybe your website should be more explicit about where and what the pink shuttle is and that there are 2 Mercure Hotels. ? Yes, I am 66 years old and a widow, maybe I should not be traveling alone any longer!!!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear JULIE M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Rodrigue J. Business - 10/10/2018 AccorHotels certified review
« Perfect »

Nothing to improve

Our hotel has responded to the review
Our hotel has responded to the review

Dear RODRIGUE J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Chris W. Business - 07/10/2018 AccorHotels certified review
« Business Trip »

I stay within the Accor range of hotels for the service and loyalty recognition - Unfortunately my stay at this hotel neither were visable

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHRIS W., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Caroline Couples - 07/10/2018 AccorHotels certified review
« Fine hotel for a stay near CDG airport. »

We were happy enough with our stay at the hotel. Room was a nice size and in good condition overall. The best part was it's proximity to the small town of Roissey-en-France. It's a great spot to spend a few hours strolling around and having a meal. Restaurants there are very expensive but we found a spot selling delicious 1/2 chicken dinners, large enough for 2, for 10€. It is a a bit of a distance from the airport so give yourself plenty of time if you use the shuttle. It's shared with other hotels and can be delayed quite a bit by traffic problems.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAROLINE M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Unhappy B. G. Business - 06/10/2018 AccorHotels certified review
« Worst Accor hotel experience ever! »

Never staying here again. The hotel does not uphold the standard of service you expect for Accor and Mercure. The only positive thing to say is that it was clean and new facilities. However the staff is extremely rude and don’t seem to care about proving good service to guests. Especially being a Gold member I didn’t feel my loyalty was worth it at this property. I have had better service staying at other brands where I am not a Gold member. I even contacted customer service through the online form and on twitter but no one has responded to me as yet. My loyalty to Accor is quickly disappearing. A few things that caused my stay to be so uncomfortable are: 1. The staff not even trying the least to be welcoming. I had to call the front desk for 20 mins before getting an answer. Then when I called the restaurant for room service a guy picked up and yelled this is the wrong number and hung up. I then called the front desk to tell them how this experience upset me and they did nothing! Not even apologize. 2. The walls are thin and you can hear guests from other rooms who were so loud. I had to call down one night at 3am to ask them to reduce the noise. 3. At check out they added breakfast to my bill which I didn’t have on my reservation or agreed to pay and they charged it to my card without my consent. At check out I had to request a refund. No apology there either. 4. They don’t take attention to detail. I had requested for a spoon to be sent to my room with room service it arrived without. I had requested to pay for the room service upon delivery to not add it to my room. They added it to my room. The young lady who delivered it did not seem to speak English so she didn’t understand what I was saying. She promised to check and get back to me. She never got back to me. I have stayed at Accor hotels at all level of the brand from Sofitel to ibis around the world but this is the first time I was extremely disappointed with the brand. The general manager of this property needs to do some serious training with the staff. I travel for business monthly to Paris and Amsterdam and always stay at Accor hotels but I am reconsidering this decision.

Cheryll H. Couples - 29/09/2018 AccorHotels certified review

I checked in on-line, but when I arrived there was no key available and had to go through the whole process again. Also, was not offered a drink coupon...had to ask for that as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHERYLL H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please be sure that we will do the necessary with our team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Glenn G. Couples - 19/09/2018 AccorHotels certified review
« We were looked after extremely well and the staff were friendly and professional! »

Very, very good!

Our hotel has responded to the review
Our hotel has responded to the review

Dear GLENN G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

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