Hotel - Mercure Paris Roissy Charles de Gaulle Hotel
Mercure Hotel Mercure Hotel

Mercure Paris Roissy Charles de Gaulle Hotel

3.5/5 267 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • Optic fiber technology provides the highest possible speed of Internet connection.
    • Internet access via Fiber Optics
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • PARIS ROISSY CDG
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Laundry
    • Dry cleaning / Ironing (Nearby)
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Indoor tennis court  (Nearby)
  • Other sports activities
    • Badminton
    • Billiards/Snooker (Nearby)
    • Boules/petanque
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12H00 - 00H00
    • Opening hours : Week-end 12H00 - 00H00

Business services

  • 6 meeting room(s)
See all services

Hotel location

Our rooms

Choose from different room categories: Standard Room or a Privilege Room with a wider range of services and more space and comfort.

  • 202 rooms
  • 100% non-smoking hotel
  • 5 rooms for people with reduced mobility
  • 8 family rooms
  • 4 connecting rooms
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Trouser press in room
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Data port in room
    • Bouquet with TV Canal+ and Canalsat
    • TV Bouquet beIN Sports
    • Radio in room
    • WIFI in your room
    • Remote control TV
    • Radio in bathroom
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Internet access via Fiber Optics
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.0/5 AccorHotels Rating 2,127 reviews

Our guest reviews for Mercure Paris Roissy Charles de Gaulle Hotel

100% genuine reviews from our guests

Find out more
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3.5/5 TripAdvisor Rating 267 reviews
Debbie P. Families - 11/09/2018 AccorHotels certified review
« A real gem of a hotel at CDG »

The hotel is really lovely. The beds were very comfortable and the rooms a good a size. The breakfast was one of the best I have had in a hotel. The restaurant is amazing - such fresh and simple food. the coffee is sublime. We were also able to pay to access out room at 9am which was great after a 36 hour flights.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DEBRA P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Dorothy A. R. Friends - 03/09/2018 AccorHotels certified review
« We have always stayed ere but recently the hotel is undergoingNg renivation which has changed the concept from a small business hotel to one that seems modern and impersonal. »

The hotel is experiencing modernization from small and personal to "modern" and impersonal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DOROTHY R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Quentin Business - 26/08/2018 AccorHotels certified review
« Very nice room and very nice hotel BUT ... »

I had a very nice room and very nice stay however I am still fighting with your team to receive a correct bill. The hotel tried to overcharge me a breakfast I call them and they said this is normal we are doing it with EVERYONE !!!!!!!! WTF ?

Nancy B. Couples - 22/08/2018 AccorHotels certified review
« Good bed, room in poor condition »

We always stay at this hotel. We were surprised that this year the room we stayed in was in poor condition with cracked walls, missing plaster, acurtain partially hanging off the fixture. It was unpleasant to stay in such a room. The bed was clean and well made. I thought about complaining but didn't since we were flying out the next day. However, I think it let Mercure's reputation down.

Our hotel has responded to the review
Our hotel has responded to the review

Dear : Thank you for taking the time to tell us about your experience at the Caesar Park Buenos Aires. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Caesar Park, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Anonymous Business - 20/08/2018 AccorHotels certified review
« Bus ordeal »

The hotel is fair. Rather old and with tired carpets but OK. The rooms are correct, the bathroom acceptable. Little noise, the food on the lower passable standard. The staff routinely friendly. The problem is the shuttle bus. It used to be a bus for the Mercure, Roissy alone. It stopped at several different terminals of CDG 2. Now it is a multiple hotel service bus with one stop at CDG 2 and it is a nightmare! Just for the bus, AVOID the Mercure. Choose a hotel with a private bus. The Hilton, The Marriot or avoid the hustle of the bus totally and stay at the in the airport hotel itself. The hotels are newer, the coming and going is relatively easy. Yes, they cost a bit more but you avoid the horror of the Mercure bus. If you a loyal Mercure customer and you absolutely want to stay, take a taxi from/and to the airport, it will cost you 50 Euro more in total but it is worth every cent.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ADRIAN K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

One N. T. Couples - 07/08/2018 AccorHotels certified review
« NIce and convenient airport hotel »

More than adequate for the one night stay. Be careful however, there are two Mercure hotels near CDG. We went to the one we were told to go to only to find out it was not the right one. There is no shuttle between them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GEORGES F., Bonjour! Selamat Siang! We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another magnifique journey with us. Sincerely, Linda Purwanti Director of Quality Sofitel Bali Nusa Dua Beach Resort h9… DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Chloe F. Couples - 06/08/2018 AccorHotels certified review

We enjoyed our say overnight. The quality of service, cleanliness of the room and food choices were great.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHLOE F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Anonymous Business - 28/07/2018 AccorHotels certified review
« Convenient... but dine somewhere else »

Room, sleeping, breakfast ok... dinner slow and waiter barely plaisant

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEROME D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Guillaume L. Business - 20/07/2018 AccorHotels certified review
« Really good night, restuarant less »

The room and the night were really good but the wait at the restaurant was too long

Our hotel has responded to the review
Our hotel has responded to the review

Dear GUILLAUME L., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The restaurant manager is aware of your experience, and will take the problem in charge with the restaurant team. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Dario M. Business - 15/07/2018 AccorHotels certified review
« Welcoming »

Fantastic Welcome, comfortable bed, excellent beltrakfast!

Our hotel has responded to the review
Our hotel has responded to the review

Dear DARIUSH M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

R R. Solo - 14/07/2018 AccorHotels certified review
« Rude and unacceptable customer service. »

The front desk personnel were wonderful. Despite the language barrier, they worked with me. The restaurant wait staff and bartender the afternoon and evening of my stay was as hostle as Hitler was to the people of France during WWII. I understand Paris wait staff can be aloof, they were brutal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ROGER R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Anthony Business - 14/07/2018 AccorHotels certified review
« Dirty hotel with poor Airconditioning »

Very horrible, we sweat so much for 4 days and air conditioning not fixed. The bed had bedbugs from dogs. Room smelling

Our hotel has responded to the review
Our hotel has responded to the review

Dear ANTHONY K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Don't Hesite to send me a private message before your future trip. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Camille Business - 12/07/2018 AccorHotels certified review
« Poor customer service »

Poor customer service all along: I asked when/where the shuttle to the airport was coming - only answer I got was "in front of the hotel". After waiting 35 minutes we realized that the shuttle was actually stopping only on the side of the road and not the hotel entrance. I nearly missed my flight. The same story happened to all the customers I was with at the time. Why not put a board in the entrance explaining where the shuttle stops? I requested an iron board and iron in the room. I was told to go down to reception and grab both and transport them to my room, which I did. In all the other Accor hotels, guest services bring the board and iron to your room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear CAMILLE CHARLOTTE MRS F., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures with our team about the service and the shuttle service to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

A. Couples - 08/07/2018 AccorHotels certified review
« stay in mercure roissy charles de gaulle »

one night stay No AC in the room lack of knowledge of the booking I made on internet (prebooked breakfast and dinner), needed time to explain it

Our hotel has responded to the review
Our hotel has responded to the review

Dear JEAN-CHRISTOPHE A., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have some problems with A/C and it will be definitely fixed in 10 days. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Matthew S. Couples - 04/07/2018 AccorHotels certified review
« We were grateful to get a room with you as we had made no reservations at the airport. There were, however, some issues. »

1.) We believe we were double billed for the room per our bank withdrawal data. 2.) I tore the hand grab off the wall as my legs do not bend well (Room 47). The anchors for the hand grab were not married to any structure; simply installed with molleys through the tile and wallboard. On one level I am sorry for your repair requirement. I did not sustain any injury. On another level there is the potential for someone to seriously impact the back of their head. Thank you for sending along your request. Best, Matt S.

Anonymous Business - 03/07/2018 AccorHotels certified review
« Experience »

Location and access to the hotel is unclear during the reservation process. Very frustrating not to know where to go when arriving at the airport!

Cathy Families - 03/07/2018 AccorHotels certified review
« a/c didn't work and it was hot ++++ »

too hot the a/c didn't work. we complained and there was no help

Our hotel has responded to the review
Our hotel has responded to the review

Dear CATHERINE D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. The A/C problem is now fixed. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future, so send me a email at h1… before your future réservations. Sincerely, DELEIGNIES M., Directeur Général /General Manager Mercure Paris Roissy CDG Airport

Gunner Business - 02/07/2018 AccorHotels certified review
« OK hotel - a bit run down »

Business trip, staff seemed unexperienced, but friendly.

Albert B. Business - 28/06/2018 AccorHotels certified review
« I would have put a 10 for satisfaction if i had not been charged 427.53 EURO`s for the one night in that room »

I love stopping and eating at your hotel when I am on my way home from my work trips in France but it is something like this that years ago sent me to Novotel Suites. I have been in business more than 35 years and I do not charge a client such a fee if I think he has no other options. Loyalty is more important. My ACCOR number is 30…5461 5

Business - 28/06/2018 TripAdvisor review
« Poor reception. »

A comfortable stay spoiled only by a very poor reception experience. There were two inattentive members of staff apparently helping one customer, but not to check in. Another member of staff finally arrived and I let my 2 colleagues go first. She then checked in another customer who arrived after us even though I was clearly next. Not the service I would expect as a Gold member. The bar atmosphere was good and we ordered a pizza which we shared. We liked it so much, we ordered another. There were some people playing live music which was too loud and rather annoying. The only respite was, they stopped for the football. The checkout staff were inattentive and somewhat robotic.

Our hotel has responded to the review
Our hotel has responded to the review

At only 15mn from the airport with a free shuttle service, we are working on a new restaurant concept and breakfast to give you the best experience, see you soon, Deleignies M. General Manager Mercure Paris Roissy CDG

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