Mercure Paris Roissy Charles de Gaulle Hotel 4 stars

TripAdvisor rating 3.5/5 148 reviews
Mercure Paris Roissy Charles de Gaulle Hotel
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Hotel extras

  • 35 min from the center of Paris, Montmartre, Eiffel Tower, Arc de Triomphe, Champs Elysées.

  • 30 min from Astérix and Disneyland® parks, Château de Chantilly, 15 min from Stade de France

  • Located 10 min from Villepinte and Bourget exhibition centers.

  • Free "Pink Line" shuttle service to airport T2 and T1 available on departure

  • Bar, restaurant/snacks from midday to midnight, room service, fitness center, 5 meeting rooms

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • PARIS ROISSY CDG
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Laundry
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Indoor tennis court (Nearby)
  • Other sports activities
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

Renovated rooms! Come and enjoy our new rooms now! Check out the new before PARIS restaurant. Take a seat!

Hotel location

Mercure Paris Roissy Charles de Gaulle Hotel

3 Allee du Verger
95700
roissy en france
france

Tel: +33134294000

Fax: (+33)1/34290018

Contact email

Check-in from 12h00

Check out up to 12h00

  • RER B :   RER B ROISSY CDG T1

  • By plane

    PARIS LE BOURGET At 16km / 9.94 miles

  • By plane

    PARIS ORLY At 60km / 37.5 miles

  • By plane

    PARIS ROISSY CDG At 2km / 1.24 miles - Shuttle free

  • By train

    RER ROISSY CDG At 2km / 1.24 miles

GPS :49.004324, 2.520723

Our accommodations

Choose from different room categories: Standard Room or a Privilege Room with a wider range of services and more space and comfort.

Classic Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 28
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room with twin beds

  • Max. number of persons: 3
  • Area: From 32
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products(...)

Superior Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 27
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room with twin beds

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with 1 double bed

  • Max. number of persons: 3
  • Area: From 26
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room with twin beds

  • Max. number of persons: 3
  • Area: From 30
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Suite with 1 double bed and twin beds

  • Max. number of persons: 4
  • Area: From 49
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

before PARIS Restaurant

Type of cuisine: Bistronomy

In a Parisian setting with a wink to Haussmann with its meticulous, contemporary design... Before Paris serves breakfast, lunch, snack, after work and dinner 7 days a week, year round. Enjoy your meal!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

before PARIS bar

Photo non contractuelle / Strictly non binding

A menu of homemade Parisian bistronomy. Lounge/bar with a classic Parisian atmosphere: Louis VIII armchairs fit for a Haussmann apartment, a Parisian café terrace and a Citroën 2CV parked in Montmartre

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 180

  • Maximum banquet capacity: 120 people

Find out more

Our guest reviews for
Mercure Paris Roissy Charles de Gaulle Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

2,844 reviews

tripadvisor

TripAdvisor Rating 3.5/5

148 reviews

Customer review rating 4.0/5

Air Families - 02/10/2019 AccorHotels review

Good service. Good location.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a Nice day. Gwladys F. - In Charge Of quality Mercure Paris Roissy CDG Airport

Broken In Room Phone

Customer review rating 4.0/5

Paul A. Couples - 28/09/2019 AccorHotels review

In room 403 the in house phone receiver was broken. Through the assistance of the desk receptionist I was able to tape and hold the receiver together to request wake up service. I asked that another receiver be provided and/or repaired; but was told they had no spares and the maintenance person was gone for the day. NOT ACCEPTABLE FOR A WORLD WIDE HOTEL SYSTEM—very disappointing.

Dear Paul A., Thank you for taking the time to share your comments. We are delighted that you had a pleasant stay and we are sorry for the inconvenience with the phone in the room. We made a point with our teams so that it does not happen again. We hope to see you again very soon in our hotel! Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Loved our stay

Customer review rating 4.0/5

Jane B. Couples - 24/09/2019 AccorHotels review

We were upgraded to a suite, loved it ! Dinner in restaurant was very good, my husband’s prawn dish was his favourite meal in Would recommend and return. Find it strange though as Accor is a French company yet it’s the only country in our travels who don’t give 50 percent discount on dining using Accor card ! 15 percent was all we were offered .

Dear Jane B., Thank you for the great review of our hotel! Indeed, we do not grant more than 15%, because this is governed by the code of commerce. We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day Gwladys F. - In Charge Of quality Mercure Paris Roissy CDG Airport

VP & Business Line Manager

Customer review rating 4.0/5

Steve T. Business - 24/09/2019 AccorHotels review

After an exhausting weeks travel, this hotel was perfect for simple relaxation before making my transatlantic trip home.

Dear Steve T., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day, Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

very nice ambiance and good staff

Customer review rating 4.0/5

Dhararam V. Business - 13/09/2019 AccorHotels review

I felt at home during my stay. Staff at Bar was v nice to serve .

Dear Dhararm v. Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Just what we needed for one night before flying home.

Customer review rating 4.0/5

Graeme W. Couples - 10/09/2019 AccorHotels review

A friendly checkin from lowed by a nicely appointed room was a great start. Downstairs for dinner and a drink before a quiet night of sleep. The outside hotel lights seeped into our room meaning it wasn’t as dark as we had hoped. Breakfast in the morning was nice and easy.

Dear Graeme Weelington, We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Have a Nice day Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

One night in Roissy

Customer review rating 4.0/5

Zzzz Families - 06/09/2019 AccorHotels review

Booked a suite for 1 night and 2 adults + 1 child. The 2 rooms were large, clean and comfortable. Some improvements to be made: Check-in process: the special queue for Platinum members was not active and its computer down. Was told to join the normal queues. Restaurant: long waiting time to get the menu and food. I had to go several times to the restaurant counter as the staff was too busy Breakfast: at 7.45am, buffet was not fully re-supplied: no oranges for fresh juice, one bakery basket totally empty, empty bottle of maple syrup for pancakes etc

Dear BRUNO CLAUDE RAYMOND G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Roissy-Charles-de-Gaulle. It is always a pleasure to receive positive feedback. I will share your comments with our team. In fact, the computer at the priority desk was out of order but it's now fix. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Tartaglia Tiffany, Assistante chef de réception /General Manager Mercure Paris Roissy CDG Airport

Mr J.

Customer review rating 4.0/5

Mr J. Couples - 12/08/2019 AccorHotels review

Perfect start to finish. Reception excellent as the booking I made via Internet had an error.

Dear Mr J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have A Nice day Gwladys F. - In charge Of Quality Mercure Paris Roissy CDG Airport

Hotel in need of renovation & not particulaly welcoming.

Customer review rating 4.0/5

Cindy Couples - 06/08/2019 AccorHotels review

Room comfortable & quiet but old & tired. Breakfast was difficult to navigate with no-one avail to help.

Dear Cindy, Thank you for taking the time to tell us about your experience at the Mercure Paris Roissy-Charles-de-Gaulle Hotel. I'm sorry your experience did not meet your expectations. Please note that this problem was a real exception to our usual practices. Rest assured that we are taking the appropriate steps to solve the problem. All our efforts are focused on preventing future events. I would like to reiterate our commitment to high quality standards, and I personally wish to make sure that you will experience it when you next stay with us. Looking forward to welcoming you again, we wish you a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Excellent

Customer review rating 4.0/5

Sally Couples - 06/08/2019 AccorHotels review

All the staff were extremely helpful

Dear Sally, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Have a nice day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Good

Customer review rating 4.0/5

Anonymous Families - 25/07/2019 AccorHotels review

With no issued

Dear Madam, We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Gwladys F. - In Charge Of quality Mercure Paris Roissy CDG Airport

Awesome Customer Service

Customer review rating 4.0/5

Phillip E. Families - 25/07/2019 AccorHotels review

Beautiful hotel and awesome customer service. It the professional customer service that I remember about this hotel. Side note: People will always remember how you made them feel.

Dear Philip E., We appreciate your comments on your stay at our hotel. It is always a pleasure to receive positive comments. I will share your comments with our team. I am confident that these comments will serve as encouragement to all our staff as we strive to continually improve the quality of our services. Thank you again for sharing your experience and hope that your next visit will be as enjoyable as the previous one. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Good for an overnight stay

Customer review rating 4.0/5

Australian T. Couples - 22/07/2019 AccorHotels review

Nice hotel, good food and bar. Close to the airport on the bus line.

Dear Australian T., We appreciate your comments on your stay at our Mercure Paris Roissy-Charles-de-Gaulle hotel. We are delighted that you enjoyed your stay and enjoyed our cuisine. Thank you again for sharing your experience and hope that your next visit will be as enjoyable as the previous one. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Frustrating

Customer review rating 4.0/5

Ross W. Solo - 17/07/2019 AccorHotels review

I had an early flight, so I booked at the Mercure to be near the airport. I took the RER to CDG and followed the signed for the Mercure. This brought me to the Mercure Convention and not to the hotel where I was booked. I asked the desk staff how to get to the other hotel and was told that I could either get a taxi or go walk back to the shuttle train, go back to terminal 3 and get the hotel bus from there. I have a bad leg, so walking the half kilometer to the shuttle was not an option. I got a taxi, which cost me 20 Euros. When I got to the right hotel, I told them about the problem and their response was "yes, it's badly marked." Then then told me that there is shuttle service between the hotels but nobody at the Mercure Convention seemed to know that.

Dear ROSS W., Thank you for taking the time to tell us about your experience in our hotel. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies. Please note that this problem was a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address the problem. All our efforts are concentrated in preventing future occurrences. I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. We are looking forward to welcoming you again at Mercure. Please do not hesitate to contact me during your next visit. Gwladys F. - In Chagre Of quality Mercure Paris Roissy CDG Airport

Great place to stay with easy access to the airport.

Customer review rating 4.0/5

Anonymous Friends - 16/07/2019 AccorHotels review

Easy check in and check out. The airport shuttle worked great.

Hi, Thank you for taking the time to share your feedback on your visit. We are delighted that you had a pleasant stay and that the service was up to your expectations. Indeed our free shuttle is a perfect asset when you are in transit between two flights. We would love to welcome you again. We wish you a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

It was as expected

Customer review rating 4.0/5

Patrick Families - 16/07/2019 AccorHotels review

Nothing out of the ordinary. The check in was courteous and quick, the rooms clean, the meals were good and the staff polite and helpful.

Dear Patrick, Thank you for taking the time to share your feedback on your visit. We are delighted that you had a pleasant stay and that the service was up to your expectations. We would love to welcome you again. We wish you a good day. Gwladys F. - In Charge Of Quality Hôtel Mercure Paris Roissy CDG

A little tired

TripAdvisor rating 3.5/5

712philip Family - 15/07/2019 TripAdvisor review

Rooms in process of being redecorated. Was not given correct rooms at check in and confusion about whether credit card details needed (as rooms were prepaid). Using the Pink airport bus is inadequate if there is lots of luggage as bus does not have any luggage space. Also no idea of how frequent bus is when you are queuing at airport. Restaurant lively and serves reasonable food.

Dear Philip, Thank you for taking the time to share your experience during your stay at our hotel. We are sorry that the service and the service did not live up to your expectations. We always ask for a bank guarantee even when the room is prepaid for your extras (meals for example). Regarding the shuttle, depending on where you took it there is a sign indicating the next arrivals. But according to the traffic this one can be distorted. Please note that we will share your comments with our provider to improve the shuttle service. Looking forward to welcoming you soon, we wish you a good day. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG

Perfekt

Customer review rating 4.0/5

Lars J. Solo - 11/07/2019 AccorHotels review

Good

Dear Lars J., Thank you for those notes you left on our hotel. We are delighted that you enjoyed your stay and look forward to seeing you again very soon. Have a good day. Gwladys F. - In charge of Quality Mercure Paris Roissy CDG Airport

Convenient hotel

Customer review rating 4.0/5

Anonymous Business - 09/07/2019 AccorHotels review

One very short stay

Dear Sir, We appreciate your comments on your stay at the Mercure Paris Roissy-Charles-de-Gaulle Hotel. It is always a pleasure to receive positive comments. Our car park is all around the hotel, and accessible directly from the back yard on foot. Thank you again for sharing your experience and hope that your next visit will be as enjoyable as the previous one. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport

Lousy restaurant service Saturday July 6

Customer review rating 4.0/5

R. Families - 08/07/2019 AccorHotels review

Absolutely disastrous experience!

Dear R., Thank you for taking the time to tell us about your experience. I'm sorry your experience did not meet your expectations. Please note that this evening's service was a real exception to our usual practices. Rest assured that we are taking the appropriate steps to solve the problem. All our efforts are focused on preventing future events. I would like to reiterate our commitment to high quality standards, and I personally wish to make sure that you will experience it when you next stay with us. We are looking forward to welcoming you again. Gwladys F. - In Charge Of Quality Mercure Paris Roissy CDG Airport
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