Mercure Hotel Amsterdam City 4 stars

TripAdvisor rating 4.0/5 2,558 reviews
Mercure Hotel Amsterdam City
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Room 1

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Hotel extras

  • A daily morning shuttle to the metro station Overamstel.

  • Conveniently accessible by car and public transportation

  • Daily boat transfer to the city centre at a surcharge

  • Waterfront terrace

  • Free WiFi throughout the hotel

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Electric car recharging units
  • Laundry
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Amsterdam City

Joan Muyskenweg 10
1096 CJ
amsterdam
netherlands

Tel: +31207219176

Fax: (+31)20/6948735

Contact email

Check-in from 14h00

Check out up to 12h00

  • OVERAMSTEL :   51 OVERAMSTEL /EXIT JOAN MUYSKENWEG

  • By plane

    AMSTERDAM SCHIPHOL At 17km / 10.63 miles

  • By plane

    EINDHOVEN At 200km / 125 miles

  • By plane

    ROTTERDAM ZESTIENHOVEN At 68km / 42.26 miles

  • By plane

    SCHIPHOL INTERNATIONAL AIRPORT At 16.99km / 10.56 miles

  • By helicopter

    SCHIPHOL HELIPAD At 17km / 10.56 miles

  • By car

    S109 RAI At 1.5km / 0.94 miles

  • By car

    S110 AMSTEL At 0.1km / 0.06 miles

  • By car

    S111 WEESPERTREKVAART AMSTEL At 1.5km / 0.94 miles

  • By train

    AMSTEL STATION At 5km / 3.11 miles

  • By train

    RAI STATION At 2.6km / 1.62 miles

  • By train

    WTC ZUID STATION At 4.1km / 2.55 miles

GPS :52.335579, 4.913228

Currently, close to our hotel

Holland Festival

From 22/05/2019 to 23/06/2019

At 3 km

Amsterdam Open Air

From 01/06/2019 to 02/06/2019

At 3.2 km

Amsterdam Botanic Gardens, exploration

From 01/01/2010 to 31/12/2019

At 3.5 km

Exploring the Amsterdam flower market

From 01/01/2011 to 31/12/2019

At 3.8 km

Pinkster Tournament

From 07/06/2019 to 10/06/2019

At 4.1 km

Madame Tussauds in Amsterdam, visit

From 01/01/2010 to 31/12/2019

At 4.4 km

The Oude Kerk in Amsterdam, visit

From 01/01/2018 to 31/12/2019

At 4.4 km

Anne Frank's House, Amsterdam, visit

From 01/01/2018 to 31/12/2019

At 4.8 km

TranScreen, festival

From 30/05/2019 to 02/06/2019

At 4.8 km

MidzomerZaan

From 15/06/2019 to 16/06/2019

At 5.9 km

Our accommodations

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

Classic guest room

  • Max. number of persons: x2
  • Area: From 26
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Business Room

  • Max. number of persons: x2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Nespresso machine(...)

Privilege Room

  • Max. number of persons: x2
  • Area: From 21
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Business Room

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Classic guest room

  • Max. number of persons: x2
  • Area: From 25
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Classic Triple Room

  • Max. number of persons: x3
  • Area: From 30
  • Views: River side, Park view *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Classic Family Room

  • Max. number of persons: x4
  • Area: From 34
  • Views: River side, City side *

* Subject to availability

  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Suite

  • Max. number of persons: x2
  • Area: From 44
  • Views: City side, River side *

* Subject to availability

  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

FLOOR RESTAURANT & LOUNGE

Type of cuisine: International

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Lunch

10:00 - 17:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

17:00 - 23:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

FLOOR BAR & LOUNGE

Photo non contractuelle / Strictly non binding

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you cna even realx on the terrace!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 14

  • Maximum size: 500 m²

  • Maximum capacity: 350 people

  • Maximum banquet capacity: 250 people

Find out more
Mercure Hotel Amsterdam City Meeting Room

Our guest reviews for
Mercure Hotel Amsterdam City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

11,727 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

2,558 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

A cut above

TripAdvisor rating 4.0/5

Glutenfreeinparis Couples - 22/05/2019 TripAdvisor review

This hotel goes above and beyond to give you a great experience. They have carefully considered what the traveller needs and implemented these measures. Staff were very professionall and always ready to help. Thoroughly enjoyed our stay here. While it is a little out of central Amsterdam, transport was very easy and the hotel offered a shuttle service to the station. There is also a river cruise each morning to get into the Centre.

Nice clean room.

Customer review rating 4.3/5

W. K. L. Couples - 18/05/2019 AccorHotels certified review

The lobby lifts were not working and it caused a jam for all the guests checking in, as we had to go up to our rooms using the service lift. Bad experience! Then one of the lift was only working for a short while before it broke down again. Unbelievable! Either than that, the room was good and we had a meal at the restaurant and it was good too.

Great place to stay.

Customer review rating 4.3/5

Yvonne Families - 18/05/2019 AccorHotels certified review

Loved almost everything about hotel. Water taxi to central from patio particularly memorable. Service in bar was poor - I sat at a bar table for at least 30 minutes and received no service. Ended up ordering from bar. Rest of service at hotel was great. Elevator delays were a bit of a problem due to Large Group staying at hotel. Hotel shuttle to Metro only runs very limited schedule and that could be better explained or have more visibility on signs around hotel. Water cooler and apples in lobby were a nice touch and they were a friendly reminder of the hotel while we were touring around Amsterdam. Snack bar in lobby also had a pleasing selection.

Generally good, staff very helpful

Customer review rating 4.3/5

Anonymous Business - 17/05/2019 AccorHotels certified review

Hotel was comfortable and staff helpful. The food at breakfast and dinner was excellent. Things which could be improved include: - check in. I was offered to check in online before arrival, but when I tried, it turned out that payment was requested, despite me having already paid. On arriving, there was a considerable wait for check in, with only one available member of staff, despite other staff milling around. I was asked to pay the tax, which I thought had been included in my original payment. - the lifts are very slow. Being on the second floor, it was easier for me to use the stairs, which I couldn't find until I asked a staff member - on checking out, the additional payments were confirmed by a member of staff, who told me that an invoice for these will be sent by e-mail. I have not received this.

Good

Customer review rating 4.3/5

Josefin Business - 16/05/2019 AccorHotels certified review

Great breakfast

Amsterdam weekend with the girls

Customer review rating 4.3/5

Angela Friends - 16/05/2019 AccorHotels certified review

Lovely hotel fairly close to City centre. Quiet, clean & great cocktails!

Dear Angela, How great that you and your friends had a great time in Amsterdam! And I am pleased that the staff of Mercure Amsterdam city have been able to contribute to this. We hope you will come back to our hotel for a nice Cocktail :) Sincerely, Petra Flanigan Front office supervisor

Lovely staff

Customer review rating 4.3/5

Gary C. Solo - 16/05/2019 AccorHotels certified review

Stay was great rooms nice beds good very welcomed great staff very helpful

Customer review rating 4.3/5

Nina Friends - 16/05/2019 AccorHotels certified review

Chill

Very good

Customer review rating 4.3/5

Ge Business - 16/05/2019 AccorHotels certified review

The lady at the counter was speaking really fast, it was hard to follow her (she was speaking to herself and was not clear)

Dear G., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Petra Flanigan Supervisor Front office

Efficient friendly staff providing excellent service

Customer review rating 4.3/5

Steve C. Business - 16/05/2019 AccorHotels certified review

Booking in was easy and I was in my room within minutes, room compact but tastefully decorated and I had all the things I needed to make myself comfortable for a business trip, i.e. iron and board, wifi , cupboard space, desk space, power outlets (phone charging outlets would be good). Used hotel for breakfast and dinner and felt comfortable in the surroundings catching the football on the well place TV's....highly recommended. (1 x negative carpet stained in my room 3004, not very nice)

We liked it

Customer review rating 4.3/5

Aibar Couples - 15/05/2019 AccorHotels certified review

It was a very short trip and while we were in Amsterdam we started this place home. Breakfast is very good. Stuff can always help and always smiles. Metro in few minutes from hotel and untill 9 AM shuttle can bring you there for free. We enjoyed the time we spent there. Thank you

Dear Aibar B., Thank you for taking the time to complete our survey, always nice to receive this positive feedback. We do our utmost to give our guests an unforgettable time in Amsterdam and especially in our beautiful Hotel Mercure Amsterdam City. With kind regards, Petra Flanigan Front Office Supervisor

Extraordinary staff and ordinary rooms.

Customer review rating 4.3/5

Anonymous Friends - 14/05/2019 AccorHotels certified review

We spoke with Amy upon arrival and she was a great help to us: answering questions, offering a map and things to see in the city, and calling us taxis. That interaction was great. The room itself, though, seemed average and not cohesive with the classy vibes of the lobby. Mainly, the carpeting in the hallway and rooms were what made it feel cheap

Great!

Customer review rating 4.3/5

Anonymous Friends - 14/05/2019 AccorHotels certified review

Great experience, great and friendly staff. very clean, close to main attractions. I will highly recommend this hotel

Pathetic

Customer review rating 4.3/5

Emilia Friends - 14/05/2019 AccorHotels certified review

I booked 3 rooms and when we arrived I asked my other friends to check in first. They checked in without any issues. When it was my turn to check in I was told that there weren't any rooms available because they had to still clean more. It was after 5pm and I had driven over 12 hours and all I wanted to do was get some rest. The very rude check in agent told me that I'd have to check back in a half hour to see if my room was available. I expressed my dissatisfaction and she barked back at me that I wasn't the only one waiting. Also, one of the rooms my friends stayed in had a large wet spot on the carpet. When brought to the attention of another agent, they just said "Oh". We spent a lot of money on these rooms and won't ever stay here again.

Dear Emilia, Thank you for filling out our survey and sharing your feedback elaborately. We would like to express our sincere apologies for the way the check in procedure went as well as for how you were treated by one of our staff members. This issue is communicated with our Front Office Manager and we discussed this with the staff member. Generally, rooms should be ready for check-in by 2 pm, which was unfortunately not the case in this situation. Furthermore, our Housekeeping Coordinator was informed about the stain in the carpet. We understand that you did not have a good experience during your stay at our hotel, but hope that you enjoyed the city nevertheless. Kind regards, Ben Breekveldt Management Assistant
Customer review rating 4.3/5

Mrs F. Friends - 14/05/2019 AccorHotels certified review

Convenient location near the trams but the room wasn’t very clean and the staff not very helpful.

Great!

Customer review rating 4.3/5

Shaun T. Couples - 13/05/2019 AccorHotels certified review

I found this Hotel brilliant. Good location with 5min walk to metro. Very clean hotel with everything you need. The best thing was the staff very helpful and friendly.

Solid business travel experience, professional staff, comfortable rooms

Customer review rating 4.3/5

Samuel H. Business - 13/05/2019 AccorHotels certified review

Professional and friendly staff were welcoming, online check-in made getting in easy. Rooms were clean and comfortable, nice reception area. Short stay but went well. Staff called me quickly after I had forgotten something in my room, and had it handy when I came to pick it up. What would have made it a 10: I missed dinner by 10mins ( I would have really loved the steak!); the "silver" breakfast did not feel that special.

good

Customer review rating 4.3/5

Anonymous Business - 13/05/2019 AccorHotels certified review

all fine, nice big room. Elevators in tower A were excruciatingly slow and overloaded, spent a loooong time each time waiting.

Amsterdam stay

Customer review rating 4.3/5

Roger H. Couples - 13/05/2019 AccorHotels certified review

Comfortable room, thought breakfast price at €23 excessive so we ate in town (I know it's cheaper if you pre-book). Icing on the cake as a Tottenham supporter was the win over Ajax.

Great hotel in Amsterdam

Customer review rating 4.3/5

Neil S. Families - 13/05/2019 AccorHotels certified review

Checking into the Mercure went very smooth and effortless. Great friendly staff in all areas of the hotel. I thought the breakfast was way overpriced. And of course alcohol in the bar was really over priced, but I think that was a European thing in general. Other than those 2 things couldn't complain at all.

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