Hotel - Mercure Hotel Amsterdam City
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam City

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4.0/5 2,148 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel does not have air conditioning in rooms Air Conditioning
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Check-in from 14h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WiFi in your room
    • WiFi access
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Currency exchange
    • Local Convenience Store onsite called 'STACH' Open 24/7

Leisure and activities

  • Fitness centre
  • Other sports activities
    • Bicycle hire facilities
    • Bike rack facilities (Paying)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • 368 rooms
  • 100% non-smoking hotel
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Crib on request
    • Satellite/cable colour TV
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 7,660 reviews

Our guest reviews for Mercure Hotel Amsterdam City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,148 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
M W. Solo - 11/12/2017
« Brilliant »

After a long trip I was very tired once I got to the hotel but was instantly well looked after by friendly staff who checked me in, as a gold member, offered me drinks, snacks while I wait to be checked in. Once checked in he explained everything to me inc Wi-Fi codes (which was free and fast). My room was on 8th floor overlooking river and city line views which was great, and the room very cool funky and stylish design and very comfortable. I eat food in the hotel, I must say I have eaten many veggie burgers in my time by the one I had at Mercure was amazing! Very tasty. All staff were very friendly and always available. Breakfast was delicious. Would love to stay here again soon, I would recommend highly

AccorHotels certified review
Olukemi S. Friends - 11/12/2017
« Good for a short stay »

Good, efficient, clean

AccorHotels certified review
Thomas Solo - 11/12/2017
« Was a good experience and would recommend it. »

Very good. Would have been helpful to know there is a shuttle between metro and the hotel.

AccorHotels certified review
Claire Business - 11/12/2017
« Comfortable room with everything supplied. »

I was there for one night, so limited amount of time to use facilities.

AccorHotels certified review
Guest Business - 11/12/2017
« nice hotel with poor service and many faults »

I spent a month in the hotel, during that time every day service asked me for my room number and first and last name, the breakfast was fine but every day something was missing. In this month, in my room broke down: shower, lamp and TV. The weight of the luggage does not work in the hotel. The design of the hotel is nice. Location is really good.

AccorHotels certified review
Tina Friends - 11/12/2017
« Tina »

Lovely, friendly hotel

AccorHotels certified review
Anonymous Couples - 10/12/2017
« Large room, comfy bed »

The room was nice, clean and spacious. The bed was HUGE and comfortable. The bathroom seemed quite old, shower glass was tiny so got water everywhere. Location was alright due to the metro being so close but there was nothing around and although the hotel restaurant/bar looked gorgeous it was massively over priced! €18 per person for breakfast is a huge ripoff. Staff were friendly and helpful

AccorHotels certified review
Anonymous Business - 10/12/2017

This was the most uncomfortable hotel I’ve ever stayed in.

AccorHotels certified review
Cian S. Couples - 09/12/2017
« Great »

Great

AccorHotels certified review
Anonymous Business - 08/12/2017
« Happy but surprised »

I enjoyed my stay, warm neat and clean. Was surprised upon leaving to pay 24 euro a night for parking. I did not know that, in hotels in the neighborhood parking is free. My place of work is very close by, if i would have known i would have walked tot the hotel instead of parking there.

AccorHotels certified review
T. Business - 07/12/2017
« The welcoming was overall very good, and appreciated the Gold member attention »

I just had to complain about one dinner I had in the restaurant, where after 40 minutes, i still didn't have my meal. I called the manager, and he clearly said the lady that took my order just forgot to place i with the kitchen! The manager's reaction was satisfactory, and he offered me the dinner without having to request it.

AccorHotels certified review
Sylvia Business - 07/12/2017
« spacious room great service »

The room was big and clean. The staff at reception was very cheerful and most helpful to give directions to restaurants and also calling restaurants to make reservations on our behalf.

AccorHotels certified review
Christopher H. Couples - 06/12/2017
« Very comfortable »

Loved it

AccorHotels certified review
Ms S. D. Families - 06/12/2017
« It was the almost the worst hotel i have ever stayed. »

We (myself, my husband and our 2 little daughters 5 and 10 y.o.) stayed 3 nights at your hotel. They provided us 1 king size bed and one sofa bed for 2. 1- The bed pad was too thin and you can even feel the bed strings. You can not call that sofa as a bed. HK put another pad on the bed but it was still the same. They changed our room with the exactly same room on the other floor with the same king uncomfortable sofa bed and i didnt understand the logic behind. And had to spend 1 hour to carry everything to one room to another. 2- The AC was not working at this winter weather. We were on the B tower. And eventhough reception didnt know how the room is heated but i learned on B tower there is AC and on A tower there is radiator. But the lady at the reception kept saying we need to turn on the Radiator which we couldnt find in the room. ?? She didnt know the hotel she is working for?? 3- I asked for 2 more pillows and the answer was if we have enough i will send you up. No pillow came ofcourse. And the other day again the reception asked how is our stay and i said all these and he said he will send the pillows. Ofcourse he forgot right away. 4- First night we wanted to make a reservation for the Light Festival, the trainee helped us. It was Nov 29th. She made the res and explained how to reach there and we we got there (15 mn walk + Metro + 15 mn more walk with children) We learned that the res for Nov 30. And the Festival will start on Nov 30 anyway. And there was nothing else to do and we came the same way back. 5- Keep asking how our stay is and eventhough we explained what is going on and why we are not happy they keep smiling and look understanding, after we leave the desk nothing happens and next time when still asking how is our stay the same answer and the process, nothing happens. They forgot right away. It became very annoying, i explained the problem i dont know how many times and nothing happened. I was a hotelier and worked for FO. And know how the things work at the hotel. 1- They need to take notes on the room page and doesnt need to keep listening the same problems. And try to solve. Need to be aware what happned. Guest Recognition. Eye contact, smiling, listening arent enough. 2- The sofa is not a bed. Please do go upstairs and put your hand on it. You dont need to even lay down. Dont sell your rooms as a famiy room. 3- Training is necessary and go to have trainees but dont leave her alone. She made us wrong res didnt send our pillows and try very hard for credit card autorization.

AccorHotels certified review
Roman Business - 05/12/2017
« Very pleasant »

Nice room, good view, comfortable bed.

AccorHotels certified review
Giovanni Couples - 05/12/2017
« Week end »

All stuff provided a great expirience sinse yhe first moment Check in and check out fast well organized

AccorHotels certified review
Claire Friends - 05/12/2017
« Fantastic hotel »

Warm friendly staff, clean room and lovely cosy atmosphere

AccorHotels certified review
Anonymous Business - 05/12/2017
« good personal breakfast »

friendly

AccorHotels certified review
Philip Couples - 05/12/2017
« Super »

Super

AccorHotels certified review
Nicola Couples - 05/12/2017
« Was a good hotel, staff were lovely just a bit overpriced »

It was good, staff were lovely and helpful just over priced for the stay

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