Hotel - Mercure Hotel Amsterdam City
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam City

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4.0/5 2,306 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Local Convenience Store onsite called 'STACH' Open 24/7

Leisure and activities

  • Fitness centre
  • Sauna
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities (Paying)
    • Table tennis (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • 368 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Air conditioning
    • Baby bed
    • Satellite/cable colour TV
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • RJ 45 outlet
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating Based on 9,508 reviews

Our guest reviews for Mercure Hotel Amsterdam City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 2,306 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
TripAdvisor review
mebbernasiuk Family - 17/06/2018
« Great stay »

Excellent hotel. The location was great, easy to get to places. The breakfast was very good. The staff were fantastic. The room was spacious and had comfortable bed. Free wife. We liked very much. Would stay here again.

AccorHotels certified review
E O. Solo - 14/06/2018
« Noisy »

Not too good. My room was noisy, I could hear every drop of the shower from the room nextdoor. Slamming doors and conversation in the hallway was also loud. Overall very poor isolation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I regret to hear your stay with us has not been living up to expectations, please allow me to express my sincerest apologies. We appreciate you sharing your concerns, and I will make sure to share them with our management team. Sincerely, Renske van Hoof, Management Assistant

AccorHotels certified review
Anonymous Families - 14/06/2018
« A generally pleasant experience »

We found the Mercure Amsterdam City South hotel a generally good place to stay. It is suitably close to public transport to allow relatively easy and quick access to and from the city. The room was clean, comfortable and well fitted. The hotel breakfast was too expensive and we did not eat breakfasts there.

AccorHotels certified review
Martina K. Families - 14/06/2018
« Ugly hotel room but good location and very good service »

I did not have to spend much time in the hotel room so my overall feelings are good. Appreciated location and helpful hotel staff, however dirty window in the room and tits poor design were a dissapoinment.

AccorHotels certified review
Gonçalo Business - 14/06/2018
« Work time with relaxed nights »

Nice room with comfortable furniture, a little bit small but that was not a problem. Nice service but the check in took too long once there was only one employee working for many people.

AccorHotels certified review
George V. B. Solo - 13/06/2018
« Very professional and prompt »

The staff dealt with my booking in a very cheerful, professional and prompt way. Nothing was too much trouble in helping me settle in. Thank you to all the staff, great service.

AccorHotels certified review
Anonymous Friends - 13/06/2018
« Stay was what we expected »

Check in was alright, got disturbed by cleaning crew twice in the morning before we checked out which was less than ideal, room was good

AccorHotels certified review
Donnat Business - 12/06/2018
« Need to be patient !!! »

The waiting time at the check-in was very very very long. We have requested a taxi and here too we had to wait for more than 30 minutes.

AccorHotels certified review
Fujian Y. Business - 11/06/2018
« satisfied, but there is room for improvement »

I came from US and forgot to bring with me a charger converter. The original charger on my laptop doesn't work with European sockets. I asked front desk several times for help, and all was told there is vending machine on the 2nd floor where I can buy one. I went to find the vending machine but there is nothing in there except some drinks. The next day I checked in to another hotel. When asked the same help from front desk they just sent one to my room immediately. Guess which hotel I choose next time?

AccorHotels certified review
Pascal M. Business - 11/06/2018
« Good except the check-out. I did not get the invoice. »

Hello, When I gave my keys back, I was told that I would get my invoice by email. Instead of the invoice, I only get this survey... If I can't get the invoice, I will pay the room at my own cost. Thank you in advance, Pascal M. +33 6 71 68 50 46

AccorHotels certified review
Noah K. Business - 11/06/2018
« Enjoyed my stay, although the wifi in the hotel is not configured well »

Overall my stay was satisfying. The room was clean and pleasant, and the food & drink in the restaurants was delicious & tasty. Unfortunately the SSL certificate on the hotel's wifi router caused some issues with my company's VPN software, and so I was unable to access the Internet at the hotel.

AccorHotels certified review
Lynn Friends - 08/06/2018
« Nice hotel and amenities »

The hotel fit our needs as travelers. The downstairs restaurant, market and lounge areas are all very nice and inviting after a long day. The room was clean and size was fine - appreciated the complimentary water and sodas in the room.

AccorHotels certified review
Anonymous Business - 08/06/2018
« Great staff, great lobby area & public spaces »

I really liked the bar/restaurant and outdoor seating by the water, plus the shop was excellent and sold unexpectedly nice things. Room was fine, all as expected, no complaints there. Gym & health suite also fair size & standard for a mid-range hotel. The pillows were not so comfortable. I got bored of the walk to the Metro, maybe once nearby construction has completed there will be a river-side walk which would be much nicer?

AccorHotels certified review
Anonymous Business - 08/06/2018
« Clean room, good bed, great personnel on front desk »

Everything is great. Just please put slippers in a room.

AccorHotels certified review
Good E. Business - 07/06/2018
« Business e. »

Very positive impression. Crew young, kind, serious, skilled.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for expressing your feedback. It would be our pleasure to welcome you back to our hotel in the future. Sincerely, Team Mercure Hotel Amsterdam City

AccorHotels certified review
Denise P. Couples - 06/06/2018
« Staff extremely pleasant & helpful- room comfortable »

There was a mix-up with our booking on our arriva; Amy & her supervisor had everything sorted quickly, without fuss - they were both very friendly, courteous & efficient.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms P., We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. I am glad to read that Amy and our supervisor were able to help you out quickly and offer you a nice room for your stay. Thank you again for sharing your experience, and we hope to see you back at our hotel once again. Sincerely, Renske van Hoof, Management Assistant

AccorHotels certified review
Anonymous Families - 06/06/2018
« Very pleasant and memerable »

Room was clean, breakfast items to my choice, friendly and helpful staff and convenient location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for the great review of our hotel! We are glad that you have enjoyed your stay and hope to see you again soon. Sincerely, Renske van Hoof, Management Assistant

AccorHotels certified review
Trinidad M. M. Families - 06/06/2018
« Good »

The staff are helpful and courteous. I like the reception tables when we checked in as opposed the counters. There was semblance of personalized service. The availability (location) of drinking water and apples right before taking the elevator was convenient for the guests. The carpets though in our rooms and the hallways need improvement. Although they are clean, they don’t look clean anymore. May I also suggest that information such as portability of water from the faucet be given to guests without need for us to call the reception. Thank you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Trinidad M. M., Thank you very much for writing us after your stay at Mercure Hotel Amsterdam. We appreciate the useful feedback, and will incorporate your feedback into our daily practices. Thank you again for sharing your experience, we hope to welcome you back for another visit. Sincerely, Renske van Hoof, Management Assistant

AccorHotels certified review
Fabio M. Business - 05/06/2018
« OK for rooms, not OK for business »

- no swiss charging adaptor - HDMI not working for the projector in the meeting room, blaming my notebook which works with every other projecter I have ever used.

AccorHotels certified review
Marina Business - 05/06/2018

There were some problems with prolonging the room. Nice breakfast, wonderful welcomer Kristina!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Marina, Thank you very much for sharing your experience with us. I hope in the end our staff has been able to assist you successfully with the extension of your stay. We appreciate you sharing your experience, and will make sure to transfer your compliments to Kristina. It is hope your next visit will be as pleasant as the previous one. Sincerely, Renske van Hoof, Management Assistant

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