Hotel - Mercure Hotel Amsterdam City
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam City

4.0/5 2,410 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Local Convenience Store onsite called 'STACH' Open 24/7

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities (Paying)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • 368 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning
    • Baby bed
    • Satellite/cable colour TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 10,386 reviews

Our guest reviews for Mercure Hotel Amsterdam City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,410 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Business - 21/10/2018 TripAdvisor review
« MRO / Helitech 2018 »

Excellent hotel in all ways, rooms big and clean, breakfast with plenty of alternatives. Personnel was friendly, well located to RAI. Will definitely book next stay in this hotel. Only negative thing to say is the distance to downtown.

Anonymous Business - 18/10/2018 AccorHotels certified review
« Great Hotel experience »

Easy check in although not manned at all times. Room comfortable, clean, but let down by a very slow draining shower and damp staining on grout and discoloured sealant around shower.

Jan D. V. Business - 18/10/2018 AccorHotels certified review
« Essentials not entirely right. »

The overall impression of the hotel is ok, but the bedroom experience is not. The room was too hot, could not be cooled, because the air condition was switched off and could only be switched on centrally, which the reception did not want to do. Logical as such, but then, why heat up the room so much? Further, despite the comfortable, dark environment, and the soundproof room, the fact that the bed had synthetic bedding did not exactly help relation to the room temperature. It simply was not very comfortable to sleep. I had brought my own pillow, so that gave me some relief. Further, I was slightly disappointed about the quality of the food. The hotel gives a very upmarket impression, but the presentation of the meal I took in the evening, certainly also in comparison with the price, was somewhat disappointing. All in all would I would return a next time when I am in the neighborhood for business, nevertheless, but then at least I am prepared what to expect.

Anonymous Business - 18/10/2018 AccorHotels certified review

Quiet, noble, comfortable and convenient.

Adam Business - 18/10/2018 AccorHotels certified review
« Exhibition visit »

Reception was friendly and check-in was very quick. Bar had a modern look, a reasonable selection but during busy times could do with extra staff. Rooms are clean, tidy and fairly modern but a little cramped, even the Privilege ones and breakfast service was a little slow for a hotel where you are paying nearly Euro 200 per night

Anonymous Business - 18/10/2018 AccorHotels certified review
« Great Experience, great hotel, but I specifically asked you not to contact me »

Enjoyed hotel, staff great, however I specifically asked that you not contact me unless we had an issue. This survey has upset me. I think you have sent me at least 3 reminders. I do my business with my e-mail address and I do not appreciate you mucking it up with your desire to know if I liked your hotel. If I want to tell you, I will tell you through your website. Otherwise, stop hounding you guests. BTW, I answered all questions as negatively as I could because of this survey.

Simon Business - 15/10/2018 AccorHotels certified review
« Good, but could still improve »

Nice hotel, cosy restaurant and bar and friendly helpful staff. Restaurant menu limited and quite expensive. Rooms not as clean as they could be. Complementary water in room replaced randomly. Great complementary coffee in the rooms.

Anonymous Business - 15/10/2018 AccorHotels certified review
« The service employees where extremely friendly and helpful and the rooms where clean. »

I was satisfied in general. The store was a bit too expensive.

Gk Business - 13/10/2018 AccorHotels certified review
« Pleasant and quiet. »

Pleasant and quiet.

Frankie M. Business - 13/10/2018 AccorHotels certified review
« Great service as always »

Great hotel and great staff

Michelle E. Couples - 12/10/2018 AccorHotels certified review

Beautiful hotel love Amsterdam

Rita S. A. Business - 11/10/2018 AccorHotels certified review
« Senior advisor »

Professional and clean

Tw Couples - 11/10/2018 AccorHotels certified review
« Great hospitality and helpful staff. »

Staff with problem solving approach. Clean room and comfortable room.

Anonymous Couples - 11/10/2018 AccorHotels certified review
« Excellent »

The hotel was excellent with good facilities. The staff at the reception, bar and restaurant were very helpful. A minor negative the name suggests that the hotel is in the city yet it is a some way away.

Tina Business - 11/10/2018 AccorHotels certified review
« Good stay near conference location »

Great reception/bar/lounge area and facilities. The room was a bit small, however, nice. Friendly staff welcoming me and making sure I felt good before "sending me off". Maybe this customer care focus could be taught to the colleagues in the bar? Overall a quite good stay.

Thomas A. S. S. Couples - 10/10/2018 AccorHotels certified review

We stayed for two nights after our Viking cruise. The attendant that checked us in was most helpful in the accommodations for the hotel as well as helping us get into the city.

A Couples - 10/10/2018 AccorHotels certified review
« Nice hotel with comfortable rooms »

Our stay at the Mercure Amsterdam City was a tale of two halves: the first night, in an old-fashioned, grubby room right next to a noisy building site. Not ideal. We requested to move and were put in a newly-refurbished room which was far nicer: lovely bathroom, modern layout, coffee machine. Just wish we'd stayed there the first night too!

Anonymous Business - 08/10/2018 AccorHotels certified review
« For once I didn't feel welcome »

I arrived late and the door was closed just at the moment I wanted to enter the hotel, it was opened 2 secondes before that. Then I rang the bell and I was asked my room number though the person could see me with my luggages and have thought I was just arriving for check in. I have the feeling that my le club accor hotel membership (Silver) hasn't been taken into account or advantages have changed (no welcome drink voucher, no priviledged room or breakfast). Then I was proposed a welcome brochure of the hotel, was asked which language I was speaking I answered french or english so I received one in dutch. I requested a room on the riverside, so I received one on the other side. Despite that, sleeping was quite OK. Restaurant was also quite good. There was mold in the shower tub.

Rachel Business - 08/10/2018 AccorHotels certified review
« Nice experience »

I have stayed in Mercure Amsterdam for many times as it is the closest hotel to HQ office. The room was very clean and quite. The bed is very confortable. The breakfast was well served. There were only 2 things not ideal - 1) I had a laundry however wasn't picked up for 2 days ; 2) type of room key wasn't right - I supposed to be silver customer and the room fare covered breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always great to hear from our guests that they appreciate our hotel and services, and keep returning to our property. Upon your current stay however a misunderstanding seems to have occurred. When you wish to have your laundry cleaned, we understand it is very inconvenient when this for one or another reason cannot be done. We assume there has been a misunderstanding in the procedure of our laundry services in the hotel. In our hotel, as stated on the laundry forms in the room, laundry has to be dropped at reception before 9am for it to be cleaned and returned the next day. We have no special service collecting laundry bags that are hung outside the rooms. I am afraid that this procedure might not have been clear, which is why your laundry bag kept hanging on the door. Our apologies we have not signaled this upon your stay and informed you accordingly. We would like to let you know that we will establish a new procedure, allowing housekeeping to alarm on the bags hanging outside the rooms, enabling us to contact our guests regarding their laundry. Thank you again for sharing your experiences, and allowing us to learn from your feedback and improve on our services. We hope to see you again soon and make your next stay as pleasant as the previous ones. Sincerely, Renske van Hoof, Management Assistant

Peter L. Couples - 08/10/2018 AccorHotels certified review
« OK »

The shower was not properly cleaned and mould was growing in the corners of the shower base

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