Mercure Amsterdam City Hotel 4.5 stars

Customer review rating (ALL Rating) 4.4/5 3,914 reviews

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Mercure Amsterdam City Hotel - Image 1
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Mercure Amsterdam City Hotel - Image 4
Joan Muyskenweg 10, 1096 CJ AMSTERDAM, Netherlands

Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Terrace overlooking the Amstel river

  • Just 15 kilometres from Schiphol Airport

  • Bicycle rentals available

  • This hotel is cashless, only card payments are accepted

Our accommodation(s)

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Hotel location

Mercure Amsterdam City Hotel

Joan Muyskenweg 10
1096 CJ AMSTERDAM
Netherlands

GPS:52.335579, 4.913228

Telephone
Fax +31 20 694 8735

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

FLOOR RESTAURANT & LOUNGE

In Restaurant & Lounge FLOOR we serve dishes inspired by local cuisine, prepared by our Chef Rinze Muizelaar. The right mix of design, great food and excellent cocktails makes this the place to spend your day! In summer you can even relax on the terrace!

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  3,914 reviews

TripAdvisor Rating  4.0/5  2,869 reviews

Certificate of excellence 2024

Average Stay

Customer review rating 3.0/5

Anonymous Business - Confirmed reviews ALL

Room quite cozy despite the fact that it was called “deluxe”. I expected to have the view on the river but I had the view on the motorway. The worst thing has been that only one elevator was functioning in my tower so anytime I wanted to go downstairs from 15th floor it took me 10 minutes

Dear Guest, Thank you for reviewing your recent experience. It is rewarding to learn that you are a member of our ALL – Accor Live Limitless loyalty programme and that you would recommend it to others, reflecting the value it adds to our guests' experiences. However, we regret to hear that certain aspects of your stay, including the room and bathroom condition, did not meet your expectations. Our hotel takes great pride in its contemporary design and modern amenities, and we apologize if they did not align with your perception of a deluxe offering. Furthermore, we are sorry for any inconvenience caused by the heating/air-conditioning system and the noise you experienced. We strive to ensure all our guests have a restful and comfortable stay, and it appears we fell short in this instance. We also acknowledge your comments regarding the elevator service; please be assured that maintaining a fully operational lift system is a priority for us and any delay is certainly not reflective of our standards. On a positive note, we are pleased to hear that you found our hotel to be clean, scoring us highly in this area. Cleanliness is a cornerstone of our commitment to providing a welcoming and comfortable environment for our guests. Regarding the value for the price paid, we understand that everyone's perception of value can vary and we are sorry to hear that you felt the cost did not correspond with the experience. We aim to provide a competitive rate that reflects our location, facilities, and services. We appreciate your feedback, as it is crucial for us to continuously improve our guest experience. Rest assured, your comments have been shared with the relevant teams for careful consideration and action where necessary. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Really good hotel

Customer review rating 4.5/5

Sb Families - Confirmed reviews ALL

Great, spacious room for a family of 4, with a handy sink in the main room. Great service and good toiletries too. Location was brilliant, just a 10 min walk from Overamstel meaning that we could get anywhere with public transport. We could've done with the floor in the room being cleaned a bit more thoroughly, but that is a tiny piece of feedback. Very recommended!

Dear Guest, Thanks for taking the time to review your visit to our hotel. It is gratifying to know that our spacious rooms accommodated your family comfortably and that the amenities provided met your expectations. We take pride in our convenient location near Overamstel metro station, which offers easy access to the city's many attractions, and we're pleased it enhanced your Amsterdam experience. We appreciate your feedback regarding the cleanliness of your room's floor. Please rest assured that we are committed to maintaining high standards of cleanliness and will address your comments with our housekeeping team. Although our rooms are designed to be a haven of cleanliness and comfort, as you mentioned, there is always room for improvement, and we value your input in this matter. Your positive remarks about our service and the quality toiletries are much appreciated, as is your recognition of the efforts of our entire team. We're also heartened to hear of your satisfaction with our sustainability initiatives. It is our aim to provide a welcoming and environmentally-conscious atmosphere for all our guests. The entire team looks forward to welcoming you back. Kindest regards, Francis Windt, General Manager, Mercure Hotel Amsterdam City

Good room

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Good room and very spacious. Location was not as close to RAI as expected but convenient with the Metro. The breakfast was excellent and so was the entire team.

Dear Guest, Thank you for reviewing your recent experience. We are thrilled to hear that your stay at Mercure Amsterdam City was comfortable, with the spaciousness of our rooms meeting your expectations. It's also gratifying to know that you found our breakfast offerings to be excellent, and that our team's efforts contributed positively to your experience. We take note of your comment regarding the location in relation to the RAI and appreciate your understanding of the convenience offered by nearby metro services. Regarding the speed of our front office computers, we recognize the importance of efficiency in check-in and check-out processes. Rest assured, we are continuously exploring ways to enhance our systems to provide a streamlined service. Your commendation of our cleanliness standards and sustainable development initiatives is sincerely valued, as we strive to maintain an eco-friendly environment. Furthermore, your endorsement of the ALL – Accor Live Limitless loyalty program is greatly appreciated, and we are proud to count you as a valued Silver member. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

excellent stay

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

excellent stay

Dear Guest, Thank you for reviewing your recent experience. It is truly rewarding to learn that your stay at Mercure Amsterdam City met your expectations and that you hold our cleanliness standards in high regard. We pride ourselves on maintaining impeccable hygiene throughout the hotel, which is a testament to our dedicated housekeeping team. We are also delighted that our commitment to sustainability resonates well with you. Our eco-friendly initiatives, like the towel reuse program, are part of our ongoing effort to reduce our environmental impact. Furthermore, your endorsement of the ALL – Accor Live Limitless loyalty programme is much appreciated. It is designed to offer our members like yourself, with Silver status, added benefits and exclusive services to enhance your stays with us. Thank you for recommending Mercure Amsterdam City to others; it is one of the greatest compliments we can receive. Rest assured, we will continue to uphold the high standards that contributed to your excellent stay. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

Nice hotel with good service

Customer review rating 4.0/5

Rk Business - Confirmed reviews ALL

I stayed in this hotel for business reasons. The service was good and the room was nice and clean. The only downsides are that 1] the temperature in the room was too hot and not very good adjustable and 2] there are only two small elevators for a large hotel.

Dear Guest, Thank you for reviewing your recent experience. It is gratifying to hear that you found our service commendable and the room to your satisfaction in terms of cleanliness. We strive to maintain high standards of service and hygiene, and your acknowledgment serves as a wonderful testament to our efforts. We apologize for any inconvenience caused by the room temperature not being to your preference. Our air conditioning system is designed to maintain a comfortable environment, though we understand individual preferences vary. Please rest assured we are continually looking at ways to enhance our guest experience. Additionally, we recognize that during busy periods, the wait time for our elevators may be longer than desired. We appreciate your patience and understand that this can be an area for improvement. Mercure Amsterdam City is committed to providing a relaxing and enjoyable experience for all our guests. We take all feedback seriously as it helps us to continually improve our services and facilities. Thank you once again for choosing to stay with us for your business travel needs. We hope to welcome you back. All the best. Francis Windt, General Manager, Mercure Hotel Amsterdam City

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Other web-users rate our hotel

  • 1,583 reviews 7.2/10 Location
  • 2,324 reviews 7.4/10 Room
  • 2,087 reviews 8.4/10 Service
  • 37 reviews 6.5/10 WiFi
  • 1,066 reviews 8.4/10 Breakfast
  • 1,059 reviews 6.8/10 Cleanliness
  • 480 reviews 5/10 Food
  • 459 reviews 9.4/10 Vibe

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.