Hotel - Mercure Hotel Amsterdam City
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam City

4.0/5 2,358 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Local Convenience Store onsite called 'STACH' Open 24/7

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities (Paying)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • 368 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning
    • Baby bed
    • Satellite/cable colour TV
    • Telephone
    • Opening windows
    • WiFi in your room
    • Work desk in all rooms
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 9,909 reviews

Our guest reviews for Mercure Hotel Amsterdam City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,358 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
S. Families - 07/08/2018 AccorHotels certified review
« Nice stay »

As usual really felt welcome !

Paul T. Couples - 07/08/2018 AccorHotels certified review
« A pleasent stay with all staff being very helpful and food was very tasty thanks to all »

As above would recommend this hotel to others

Jessa Business - 07/08/2018 AccorHotels certified review
« superb!!! »

Good facilities and friendly staff!!! Breakfast is excellent

1 Business - 06/08/2018 AccorHotels certified review
« reasonable »

Room was next to elevators so noisy, cleaning was bad, ie hairs on the desk stains in the sheets. Overall room was nice, liked the shower. Breakfast was decent, staff was friendly.

Paula Friends - 06/08/2018 AccorHotels certified review
« Lovely hotel, fantastic customer service »

Staff are really friendly, they went above and beyond for you. Nothing was too much trouble. Rooms were great, just a little far out from the centre but easy to get too.

Henry V. I. Business - 06/08/2018 AccorHotels certified review
« Proactiveness in supplying toiletries for long-staying guest »

I stayed for 2 weeks but was only provided with toiletries on 2 occassions (1) upon check-in and (2) when I called to ask for toiletries. I did, however, requested to not clean my room, but provision of toiletries should not be part of the request since guest are still expected to bathe everyday. Luckily for me, I brought some toiletries whenever I travel so it was not that much of an inconvenience.

Vk Business - 06/08/2018 AccorHotels certified review
« Very efficient »

Seamless checkin although maybe a bit too seamless, I didn't know where to check in, but it was good. Room was comfortable too. Breakfast was amazin, although for 18euro, it should be. Also a free taxi to the Metro station is a nice touch.

Jason C. Business - 06/08/2018 AccorHotels certified review
« Clean relaxed and food was good »

This is the second time I have stayed here, as it's so convenient for the work locations I need to visit. This time around it was a better experience, as I had a better room which felt updated compared to the room I had before. The only negative, but not a particularly big issue for me, was that the TV Ariel (TV Reception) was very poor and kept on breaking up.

Michael M. Couples - 06/08/2018 AccorHotels certified review
« First class hotel and very friendly staff »

Great hotel, superb location, lovely rooms and fantastic facilities.

Neil Families - 04/08/2018 AccorHotels certified review
« A comfortable relaxing stay »

We spent 4 nights here and found the Mercure Hotel very pleasant. The room was spacious, clean and tidy. In spite of the hustle and bustle downstairs in reception it was very quiet upstairs and we had no trouble sleeping. The staff were all very helpful and accommodating. My only criticisms would be that perhaps the breakfast and dinner menu's were a little pricey and the two internal elevators struggled to keep up with demand at times, leaving us with a long wait to move between floors.

Paulo Business - 02/08/2018 AccorHotels certified review
« Average experience »

Good room, expensive breakfast

Anonymous Business - 02/08/2018 AccorHotels certified review
« Value for money no more no less »

I have been granted recently the silver status. I received a voucher for a drink. Pleased I went to the bar and asked for a glass of good wine. The answer was that with the voucher I deserved only the house wine. What a treat... I some cases the best is to do nothing... I didn't sleep well as my room was close a machinery that made noise the whole night

Michelle B. Couples - 01/08/2018 AccorHotels certified review
« Good location »

Good Location to get around and site see. Three star hotel at best Small rooms food overpriced and little range Excellent breakfast

Julie Families - 01/08/2018 AccorHotels certified review
« Julie M. »

Our stay was very pleasurable

Menaka Business - 31/07/2018 AccorHotels certified review
« A pleasant and comfortable stay »

The water near the lift was a godsend for the hot stay. The cold drinks in the fridge was lovely. The hotel food was great and the service friendly. Useful assistance for us from South Africa. The buffet breakfast delicious. The travel time to the nearest station was very convenient to get to central station and to the Rai.

Anonymous Business - 30/07/2018 AccorHotels certified review
« Good overall »

We stayed during a conference at RAI. Convenient location for RAI. Rooms have everything you need, there’s a small gym & breakfast is nice. There’s a 24 hr shop downstairs selling food/snacks/drinks which is convenient. Front desk is pretty slow.

Richard H. S. Solo - 30/07/2018 AccorHotels certified review
« Pleasant »

Very friendly and helpful staff.

Jack Solo - 30/07/2018 AccorHotels certified review
« Little bit disappointed this time around »

It was my third time staying in this particular hotel and I have to say it's still a very nice hotel but needs some minor improvements. On arrival, the service was very polite, friendly and welcoming, but after check in I was quite surprised as a silver member of Accor Hotels that I didn't get offered a complimentary drink or anything. But nevertheless I just thought that the hotel may not offer this service. Shortly after checking in and going to my room, I misplaced my room card, and whilst searching around the room for it, I noticed a tissue under my bed that wasn't mine. The room was spotless and cleaned perfectly every day regardless, but I checked every day and that tissue was still there. And for a Mercure hotel, it was disappointing to see paper cups for coffee within the room rather than regular cups, I've stayed in many other Mercure hotels and not one has had paper cups. On my second evening, I decided to dine within the hotel restaurant. Food was very nice but service was quite slow. I noticed a man on another table being quite snappy to the waitress as his friend had ordered a beer, the waitress just said "Be patient sir." And that was that. I ordered a beer to enjoy whilst I waited for my food order. My food arrived and still no drink, so I mentioned it to the waitress and even then I'd eaten all of my food before the beer turned up. I didn't complain or raise this as an issue but the waitresses kindly knocked it off my bill for the inconvenience. But overall the food was very nice, just very expensive for what was offered, and the menu was quite limited. I have to say that I also really like the shop that the hotel has added since I last visited, it definitely works better than the vending machines that used to be there! But there is a lack of service there. Sometimes I would be waiting at the till for a good 5 - 10 minutes before somebody would serve me. I'd been at a festival for the weekend and arrived to the hotel quite late on my last evening. It was about 1am and I'd waited a while at the hotel shop, and went to the front desk to ask if I could have late check-out in the morning (with being a silver member). There was only one member of staff on the main desk, training two other people up, so there was a queue. Until one of the guys in training told me to ask in the morning. As I got up to my room, I realised the whole reason I wanted late check-out was so I could sleep in as it was very late, and went back downstairs to ask. I was granted late check out with no problem, and whilst mentioning I was a Silver Member, asked about my free drink, to which I was offered straight away and apologies were made for this not being granted from the beginning. One thing I noticed as well was that I had quite a lot of change on the side of my bedside table, it was there for a few days but after cleaned on the Sunday, the money had gone missing. I don't hold the hotel responsible and I know it was my responsibility to lock valuables and things in the safe, but cleaners should also be keeping their hands to themselves. Overall checkout was easy the following morning. I think the hotel is great but it needs some improvements to the service. There definitely needs to be more attention on the shop because it's definitely a great addition to the hotel! Apart from that, I would stay in the hotel a fourth time!

Si C. Friends - 29/07/2018 AccorHotels certified review
« Lovely stay at a lovely hotel »

Quiet and comfortable clean nice staff great bar and facilities

Anonymous Business - 29/07/2018 AccorHotels certified review
« The accommodation was quite good as were the facilities generally overall. »

I found the check-in and out quick, friendly, and efficient. The room was just fine and the hotel overall was clean and inviting. The bar, while well outfitted and attractive, was less friendly than the rest of the resort. Bars and restaurants are an important part of the stay, and in this case I chose to dine mostly elsewhere.

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