Hotel - Mercure Hotel Amsterdam City
Mercure Hotel Mercure Hotel

Mercure Hotel Amsterdam City

4.0/5 2,507 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private outdoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area (Paying)
  • Accessibility for people with reduced mobility
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
    • Dutch
    • Portuguese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Electric car recharging units
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
    • Local Convenience Store onsite called 'STACH' Open 24/7

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycles rental
    • Bike rack facilities (Paying)
    • Table tennis

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 07:00-22:00
    • Opening hours : Week-end 07:00-22:00
  • Snack & beverage machine

Business services

  • 14 meeting room(s)
  • Conventions hotel
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Whether you opt for the Standard room, the spacious Privilege room or the Standard Suite with a view over the Amstel, we at Mercure have done everything possible to ensure you have a pleasant stay!

  • 368 rooms
  • 100% non-smoking hotel
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Air conditioning
    • Baby bed
    • Satellite/cable colour TV
    • Telephone
    • Opening windows
    • WIFI in your room
    • Work desk in all rooms
    • Direct dial telephone
    • High speed transmission line
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.3/5 AccorHotels Rating 11,169 reviews

Our guest reviews for Mercure Hotel Amsterdam City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,507 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Fross H. Business - 14/03/2019 AccorHotels certified review
« Lovely hotel, lovely people! »

Very nice and clean hotel, very relaxing.

Maggie N. Friends - 14/03/2019 AccorHotels certified review
« Wonderful service »

The staff were friendly and very helpful. I could not fault the service.

Anonymous Business - 14/03/2019 AccorHotels certified review
« Quick, comfortable room, good shower »

The parking ticket payment booth never works, had to queue at reception despite fast check-out. At the desk was informed that I could have given my parking ticket when checking in. Unfortunately no one offered. Mentioning because in 3 stays there the parking payment booth not working is the third time. The rest of the experience was pleasant

Jane D. Friends - 13/03/2019 AccorHotels certified review
« very accommodating and welcoming »

We were part of a crew for the storm-struck Heineken Rowing event weekend and the hotel staff were incredibly kind in allowing us to retain one room at no extra charge for a few hours in order to dry off and change after freezing rain-soaked race - fantastic service! Thank you Mercure!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jane, Thank you for filling out our survey and sharing your experience with us. We are very happy that you enjoyed our welcoming and accommodating staff. They will be informed about your comments! We are happy you could change into dry clothes after your freezing rain-soaked race and that you could leave Amsterdam all warmed up and dry. For the next rowing even or your next trip to Amsterdam, we would love to welcome you to our hotel again. Kind regards, Ben Breekveldt Management Assistant

Hannah Couples - 13/03/2019 AccorHotels certified review
« Welcoming relaxed atmosphere »

We were welcomed by Xadim who was very helpful during our stay he provided us with a map and told us about the transport links into the city centre. The hotel was really nice, clean and had a quirky feel to it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Hannah, Thank you very much for your positive feedback and for filling out our survey. It is a pleasure to read that you had a great stay and enjoyed the welcoming relaxed atmosphere. Xadim is standing next to me and really appreciates your sweet words. Thank you from him as well! The entire team would love to host you again for your next visit to Amsterdam. Kind regards, Ben Breekveldt Management Assistant

Noel D. Couples - 13/03/2019 AccorHotels certified review
« Nice clean hotel and friendly staff »

Pleasant stay. Nice hotel and friendly staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Noel, Thank you for sharing your feedback and taking the time to fill out our survey. We are pleased to see that you had a pleasant stay and that you experienced our staff to be friendly. We would love to welcome you to our hotel again in the future. Kind regards, Ben Breekveldt Management Assistant

Richard Y. Friends - 13/03/2019 AccorHotels certified review
« None »

This hotel was ideally located in proximity to the rowing club we used on the Amstel River, just a short walk. The rooms were clean and fully adequate. The lobby and restaurant areas on the first floor were inviting and well appointed. The fitness center was very small and lacking. The buffet breakfast was very nice, but a bit overpriced. I tried to use the TV in my room on my last night and couldn't get it to turn on, but that had only a minimal impact on my overall stay. I tried to book the hotel directly, but for whatever reason had to book through Travelocity, which I try not to use.

Matt E. Couples - 12/03/2019 AccorHotels certified review
« Great stay »

From check in to check out it was a great smooth experience. When checking in I was told we was given a free upgrade to a business room. Would 100% recommend this hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt, Thank you very much for your perfect score for your stay at the Mercure Hotel Amsterdam City. We are pleased to see that you had a very smooth experience and that you enjoyed your upgrade free of charge. For your next visit to Amsterdam we would love to be your hosts again! Kind regards, Ben Breekveldt Management Assistant

Ryan Friends - 12/03/2019 AccorHotels certified review
« Very pleasant clean and tidy hotel would definitely staybagain »

Very good 5* stay bar and reception area a lovely place to sit and chill rooks very clean and comfortable staff very helpful and friendly would recommend and would definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ryan, Thank you for your perfect score and sharing your feedback with us. We are delighted to be informed that you had a 5* stay. Your comments about our staff will be communicated with them, as these will motivate the entire team! Thank you for willing to recommend us. For your next visit to Amsterdam we would love to welcoming you again to our hotel! Kind regards, Ben Breekveldt Management Assistant

Casey Couples - 11/03/2019 AccorHotels certified review
« Lovely hotel, friendly, helpful staff »

Hotel was lovely, 5 mins walk to the train to get into the city centre. Staff were always willing to help. Room service was on the expensive side but overall would stay here again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Casey Thank you for filling out our survey and sharing your experience regarding your stay at our hotel. We are delighted to see that you had a great stay and that our staff could help you out with anything you needed. Despite the fact that the price level of our room service did not meet your expectations, we hope you enjoyed it if you decided to make use of it. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind regards, Ben Breekveldt Management Assistant

Rachel B. Friends - 11/03/2019 AccorHotels certified review
« Amazing »

Hotel room was lovely amazing views and staff so helpful and kind. Coming back in October for AMF and will definitely be booking to stay again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rachel, Thank you very much for your sweet words and perfect rating of your stay at the Mercure Hotel Amsterdam City. It is delightful to read that you had such an amazing stay and are happy that our staff could help you out with everything you needed. They will be informed about your comments! We would like to thank you for choosing our hotel and look forward to seeing you again in October! Kind regards, Ben Breekveldt Management Assistant

Victoria S. Business - 09/03/2019 AccorHotels certified review
« Satisfied »

Comfatable and welcoming.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Victoria, Thank you for taking the time to fill out our survey. We are pleased to be informed that you were satisfied about your comfortable experience at the Mercure Hotel Amsterdam City. For your next trip to Amsterdam we would love to be your hosts again! Kind regards, Ben Breekveldt Management Assistant

Anonymous Business - 09/03/2019 AccorHotels certified review
« Great service, all staff friendly & helpful »

Appreciated the helpfulness of all staff we encountered

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for your great rating of your stay at the Mercure Hotel Amsterdam City. We are delighted to notice that you had such a great stay at our hotel and that our staff could help you with all your needs. These comments will be communicated to the entire team! We look forward to welcoming you again in the future. Kind regards, Ben Breekveldt Management Assistant

Reggy Solo - 08/03/2019 AccorHotels certified review
« Excellent! »

I like the room because it is neat and clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Reggy, Thank you very much for sharing your experience with us as well as for filling out our survey. We are very happy to see that you had an excellent stay and that your room was to your liking. For your next visit to Amsterdam we hope you would choose our hotel again! Kind regards, Ben Breekveldt Management Assistant

Fabio Business - 08/03/2019 AccorHotels certified review
« Pleasant »

Quite and relaxing environment, staff was very welcoming, clean and comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Fabio, Thank you for sharing your experience with us and filling out our survey. We are delighted to see that you had pleasant stay and that you felt welcome due to our staff and the relaxed environment. Your comments will be communicated to the entire team. We look forward to welcoming you to our hotel in the future. Kind regards, Ben Breekveldt Management Assistant

F. Friends - 07/03/2019 AccorHotels certified review
« Smelly room »

Room vas smelly

Our hotel has responded to the review
Our hotel has responded to the review

Dear F., Thank you for informing us about your experience. We regret to be informed that your room had a bad smell. Our housekeeping manager was immediately informed about this matter and the smell was eliminated from the room. We would like to express our sincere apologies for this matter. For your next trip to Amsterdam we hope you would give us a second chance in the future. Kind regards, Ben Breekveldt Management Assistant

Riz Friends - 07/03/2019 AccorHotels certified review
« Mr »

Very good your hotel advisors were extremely helpful and welcoming particularly the Asian/oriental lady at the front desk

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for sharing your experience regarding your stay at the Mercure Hotel Amsterdam City. Miliza is very happy that you consider her to be a great advisor and she would like to thank you for mentioning her. We would love to host you again in the future. Kind regards, Ben Breekveldt Management Assistant

Richard L. Friends - 07/03/2019 AccorHotels certified review
« Another great value stay »

I have visited Mercure hotel for a long weekend. I was allocated a privilage room on the top floor with a great view of the canals and city I loved waking up to it. The room was clean well stocked and mini bar. The service was great and the staff were friendly, breakfast with plenty of choice and well prepared. The whole stay offered excellent value for money. It becoming a annual visit to this Mercure and hope to be back soon :-)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Richard, Thank you very much for filling out our survey and sharing your experience elaborately. We are extremely happy to see that you had a great stay in your room on the top floor. Your comments about our staff will be communicated with them as these will highly motivate the entire team to work even harder. We are also pleased to see that you would visit annually! We would love to welcome you again to our hotel soon. Kind regards, Ben Breekveldt Management Assistant

Kelly B. Business - 07/03/2019 AccorHotels certified review
« Pleasant »

Perfect for business trips, clean and tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kelly, Thank you for rating your experience of your business trip at our hotel. We are pleased to hear that you had a pleasant stay and would love to be your hosts again in the future. Kind regards, Ben Breekveldt Management Assistant

Laurent G. Couples - 07/03/2019 AccorHotels certified review
« Hotel as described, with a nice staff »

Everything was good, nice staff, beautiful and clean hotel, comfortable bedroom. Only bad point : you should add a door that close totally between bedroom and bathroom. The actual sliding one does not close properly, so we can see through a little space and we can here everything.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Laurent G., Thank you very much for sharing your experience about your stay at our hotel. We are glad to be informed that everything was to your liking including our staff. They will be informed about your comments. Furthermore, we regret to hear that you experienced the sliding door between the room and the bathroom to be of inconvenience to you. This will be communicated with our Operations Manager. For your next visit to Amsterdam we would love to welcome you again to our hotel. Kind regards, Ben Breekveldt Management Assistant

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