Mercure Metz Centre Hotel 4 stars

TripAdvisor rating 4.0/5 872 reviews
Mercure Metz Centre Hotel
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Hotel extras

  • In the city center, 328 yards (300 m) from the SNCF train station

  • Close to the Robert Schuman Convention Center

  • Spacious & functional rooms

  • 3 meeting rooms with natural light

  • Restaurant - Bar - Summer terrace

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Golf
  • Tennis
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Metz Centre Hotel

29 Place Saint Thiebault
57000
metz
france

Tel: +33387385050

Fax: (+33)3/87754818

Contact email

Check-in from 15h00

Check out up to 12h00

  • 13 :   13 VANTOUX

  • 17 :   17 ST JULIEN

  • 2 :   2 MONTIGNY

  • By plane

    BALE MULHOUSE At 280km / 175 miles

  • By plane

    LUXEMBOURG FINDEL At 59.54km / 37 miles

  • By plane

    METZ NANCY LORRAINE At 25km / 15.63 miles

  • By plane

    PARIS ROISSY CHARLES DE GAULLE At 350km / 218.75 miles

  • By helicopter

    METZ FRESCATY At 10km / 6.25 miles

  • By train

    METZ At 0.5km / 0.31 miles

GPS :49.112824, 6.177082

Our accommodations

Choose from various room categories: the Standard Room or the Privilege Room for a wider range of available services. We also provide suites for optimum comfort.

Classic Room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room with twin beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room - 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room with twin beds

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room with 1 double bed

  • Max. number of persons: ‌2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

Ô29

Type of cuisine: French

Its warm environment, discover generous, contemporary cuisine. Chef Philippe Parker offers a daily lunch menu from Monday to Friday, with recommendations based on the season. Experience it!

Lunch

12:00 - 14:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

L'ATELIER DES VINS

Photo non contractuelle / Strictly non binding

Come and enjoy our renovated lounge bar, L'Atelier Des Vins and choose from our selection of Mercure wines. Our team looks forward to welcoming you... Enjoy!

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 180 m²

  • Maximum capacity: 150 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Metz Centre Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

3,456 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

872 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Great hotel for a short stay

Customer review rating 4.4/5

Frank K. Couples - 16/07/2019 AccorHotels certified review

The hotel is conveniently located, parking is ample, the staff were extremely friendly and helpful the room was very comfortable, and breakfast very good with plenty of choice.

Very welcoming.

TripAdvisor rating 4.0/5

Grahame B Couples - 16/07/2019 TripAdvisor review

We were met by a very helpful and charming young lady on reception, unfortunately did not get her name. Upgraded to lovely room. Great location of hotel, lovely old city with lots going on will return.

Good experience

Customer review rating 4.4/5

Anonymous Families - 13/07/2019 AccorHotels certified review

Good location, easy parking facility, very friendly staff, spacious room but a bit oldie... poor shower (you should have a choice between bathtub with shower or shower cabin).

Dear Marc B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on the shower, know that with us, you have the possibility (subject to availability), to have a shower or a bath. Do not hesitate to specify your choice during the check-in. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Nice hotel for overnight stay.

Customer review rating 4.4/5

Patrick R. Couples - 10/07/2019 AccorHotels certified review

It was fine for an overnight stay, the car park was expensive though.

Dear Patrick R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Regarding your comment on the parking, I note, but I can not unfortunately act on this point. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Value for money

Customer review rating 4.4/5

Anonymous Couples - 07/07/2019 AccorHotels certified review

Good

Dear Rebecca K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

A vgood place to stay when visiting Metz

Customer review rating 4.4/5

Mchael B. Couples - 07/07/2019 AccorHotels certified review

The hotel was well placed for the train station and the old town. The room was comfortable - especially given the hot weather which the air conditioning coped with admirably. The reception staff were very welcoming and helpful with information.

Dear B. M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Have always found Mecure hotels and staff excellent

Customer review rating 4.4/5

John Couples - 03/07/2019 AccorHotels certified review

As usual good service and facilities

Dear John A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

What I would expect

Customer review rating 4.4/5

Anonymous Families - 17/06/2019 AccorHotels certified review

Okay but after a long drive to find the restaurant didn't open on a Sunday night was disappointing, we would have prefered to have known this other than that everything was as expected. Thank You

Missed chance

Customer review rating 4.4/5

Willem Families - 10/06/2019 AccorHotels certified review

I have been in your hotel three years ago and was very satisfied. That’s why I rebooked now, and just because you guys were on the way to the south of France. My satisfaction already was gone on arrival - since I didn’t get my le club AccorHotels voucher for a free drink. Last time, upon arrival I could even choose from a broad range of small presents since I was a gold member. Besides that, I had to pay a guarantee of €100. The lady at the reception said the first transaction didn’t work - even though I saw it did. In the end, I had to guarantee €200 instead of €100. When we arrived at the two rooms, we saw that there hadn’t been one single upgrade. I know a upgrade is coursety of the hotel and there’s no guarantee, but I’m used to at least one room upgraded for the stay. The minibars were, apart from a (very cheap) bottle of water, empty. There wasn’t a hand written note to welcome me/us in the rooms. The breakfast was ok. The restaurant was closed.

Dear Willem B., Thank you for your feedback concerning your stay in our hotel Mercure Metz Centre. We always strike to provide best quality and welcome to our guest and i am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. It seems to me that our new receptionist is making mistakes with the garantee, it can happen sometimes nevertheless we will ensure and pass on to her what has not worked. Concerning the hôtel car park, we close it for only 4 days on the year for renovation. A city car park was available just in front of the hôtel and very easily driving at less than 1 minutes, many places was availables all around the hôtel. Sorry but we could not send email to the guests because of a problem of the guest data base Accor. Concerning the room upgrade, as you tall us, we did not have any rooms availables bescause of a national drawing strip festival, all hôtels in Metz were full booked for the week-end. In this case we are not require to give even one rooms upgrade. Please note that this problem was an exception to our normal practices, therefore i will be happy to offer you one complimentary room for one night with breakfast included on your next stay. If your are agree, we can made reservation dircetly with my front office manager Catherine Praturlon by mail h1… We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François-Xavier Pauchard Mercure Metz Centre General Manager

cathédrale de Metz

Customer review rating 4.4/5

Marina Couples - 23/05/2019 AccorHotels certified review

The hotel location is very good. The is big underground parking just opposite the hotel. You may reach famous cathédrale de Metz by foot. The staff was pleasant.

Dear Marina D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre
Customer review rating 4.4/5

Darral G. Couples - 05/05/2019 AccorHotels certified review

Excellent

Dear Darral G., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Working trip to the Grand Est

Customer review rating 4.4/5

Lynn Business - 24/04/2019 AccorHotels certified review

Always very welcoming, the staff are so attentive and the food and wine are gorgeous.

Dear Lynn E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre
Customer review rating 4.4/5

Rik Couples - 08/04/2019 AccorHotels certified review

Prima

Dear Hendrik D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Nice hotel with friendly front desk staff

Customer review rating 4.4/5

Ed L. Solo - 07/04/2019 AccorHotels certified review

The service was friendly and the room was clean & quiet. The bar was a little understaffed.

Dear Edward L., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Catherine Jphannsson stay March 30

Customer review rating 4.4/5

Catherine J. Couples - 07/04/2019 AccorHotels certified review

As always, a very warm welcome, nice breakfast served in the room, spacy room

Dear Catherine J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Had to pay extra 10% for car parking when I had paid in advance

Customer review rating 4.4/5

Mal Couples - 03/04/2019 AccorHotels certified review

I have already made a formal complaint. To arrive after a long day only to be told to pay OVER 10% extra for car parking is disgusting. I had paid in full in advance and although there was a Kyriad just across the road I would have been unable to cancel on arrival. As a 'member' of Accor, I expect recompense

Dear malcolm K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Metz Centre. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. My colleague has already responded to your comment directly lors de votre check-out. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Very nice room and friendly staff

Customer review rating 4.4/5

Ericb Business - 31/03/2019 AccorHotels certified review

The room was pleasant, with an excellent bd, a large screen, and a raindance shower in the bathroom. Dinner was fine, with a seasonal card offering surprising dishes. Breakfast OK, with some regional specialties (mirabelles jam, smoked sausage, ...). Friendly and helpful staff, in particular in the restaurant where they can give you good advice.

Dear Eric B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Good hotel, clean spacious room, adequate bathroom facilities.

Customer review rating 4.4/5

Tony T. Couples - 26/03/2019 AccorHotels certified review

Easy check in process, good stay in a quiet room. Facilities good and the hotel is well situated to explore Metz.

Dear Tony T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre

Business trip to the Grand Est

Customer review rating 4.4/5

Lynn Business - 08/03/2019 AccorHotels certified review

I always feel welcome at your hotel.

Dear Lynn E., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mercure Metz Centre

Super stay

Customer review rating 4.4/5

Jane Couples - 08/01/2019 AccorHotels certified review

Everything was really good. Lovely room. Brilliant bed. Ok bar and friendly helpful staff.

Dear Jane M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Metz Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anthony SCHNEIDER Mercure Metz Centre
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