Hotel - Mercure Angouleme Hotel de France Hotel
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Mercure Hotel

Mercure Angouleme Hotel de France Hotel

1 place des halles centrales 
16000  ANGOULEME
FRANCE

451 reviews
TripAdvisor Rating Based on 451 reviews
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Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Nearby)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Public outdoor parking (Nearby)
    • Public indoor parking (Nearby)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 12  EUR
  • Air Conditioning
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 9AM
  • Laundry
    • Dry cleaning / Ironing
    • Shoe shine machine
  • Gift shop/newspaper shop

Leisure and activities

  • Fitness centre
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Nearby)
  • Other sports activities (Nearby)
    • Boules/petanque (Nearby)
    • Bowling (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Squash court (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 12:00-23:00
    • Opening hours : Week-end 12:00-23:00

Business services

  • 10 meeting room(s)
  • Conventions hotel
  • Copy/print service available
See all services

Hotel location

Our rooms

Take a moment to relax in our spacious and comfortable rooms. Don't hesitate to ask for a room with a view of the park, looking out over the historic ramparts of the city.

  • 89 rooms
  • 89 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 5 family rooms
  • 10 connecting rooms
  • Extra bed in room for child
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Bouquet with TV Canal+ and Canalsat
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Automatic temperature control
    • Minibar
    • Coffee/tea making facilities
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 1,389 reviews

Our guest reviews for Mercure Angouleme Hotel de France Hotel

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 451 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Lj Couples - 09/09/2017
« A lovely stay in a great hotel. »

We always enjoy this hotel a lot. Great staff and great comfort is a superb location. We will be back again soon.

AccorHotels certified review
Anonymous Families - 07/09/2017
« lovely, safe, clean »

wonderful

AccorHotels certified review
Izzy C. Friends - 03/09/2017
« Izzy C. »

Warm welcome on arrival. Lovely spacious room with good wifi connection. Breakfast very good. Excellent location. Will definitely use agsin

AccorHotels certified review
Tracey Families - 21/08/2017
« Perfect one night stay »

From the warm and efficient welcome at reception to an excellent dinner this was a perfect stopover on our way to the Dordogne. Thank you Hotel Mercure Angouleme for making us feel so welcome and feeding us so well!

AccorHotels certified review
Bee Couples - 20/08/2017
« Helpful staff, a lovely breakfast and a pleasant hotel, ruined by smokers. »

We enjoyed our stay and we were pleased to have a pleasant room with a balcony overlooking the valley, but we were unable to enjoy this feature. Unfortunately the guests in the adjoining room were heavy smokers and started smoking at 6am in the morning and again in the evening our room filled with smoke and made me feel very unwell. We were unaware that the hotel permitted smoking otherwise we would not have booked to stay here.

AccorHotels certified review
Anonymous Couples - 16/08/2017
« pleasant staff, comfortable room, efficient bathroom and central location »

Good, would return

AccorHotels certified review
Sarah M. Families - 16/08/2017
« Lovely aimbiance »

Very good best hotel if the holiday

AccorHotels certified review
Sonya D. Families - 14/08/2017
« Lost and Found »

I found the service and the facilities very good: the rooms are vcomfortable, clean and the staff courteous. But more than that, I have an extra accolade to make: I had left a pair of gold earrings behind in my room. You can imagine my relief when I phoned a few hours later to learn that the earrings had be found and handed over to reception where they were kept until I was able to pick them up on my way back. Thank you.

AccorHotels certified review
Anonymous Families - 12/08/2017

A warm welcome and a lovely room!

AccorHotels certified review
David Families - 06/08/2017

The hotel was very good, well located and very helpful staff. We liked the rooms. My only observation was the breakfast; it was below average and certainly not up to the standard of the rest of the hotel.

AccorHotels certified review
D A. Couples - 02/08/2017
« After the check in from hell the rest of the stay was great »

The room allocated at check in was OK until the air conditioning was used. This fused all the electric. Reception did not seem surprised and offered another room. Fine, apart from the fact that we had already unpacked! No one was available to help us move. Having moved to the new room we found that the air conditioning made such a noise (even when switched off) that it would not have been possible to sleep, so back to reception to once again complain. This time we were allocated a room at the other end of the hotel and all was fine, apart from the fact that we had to once again struggle to move ourselves (we are in our 70's). In the whole of our first day we only saw 3 staff on duty, 1 on reception and 2 in the restaurant. Are Accor hotels having such a bad time of it? After we finally settled in the experience at the hotel was fine. The staff were very attentive (when they could be found) public facilities well kept and the resturant the usual Mercure standard.

AccorHotels certified review
Nigel M. Couples - 01/08/2017
« Central Hotel with private parking, but is it 4 star? »

The hotel is well located in the centre of the city. It has a new wing and the original which was the Hotel de France. Private parking on site and an excellent breakfast. Service is impeccable with friendly well trained staff, however, does it deserve 4 stars? The bedrooms are ok, a bit small in the old part, but with nice views over the garden. The mattress protectors mean that you do not have a really comfortable sleep. There are no glasses, only cardboard and plastic substitutes. Some areas of the building need some repainting, notably corridors. There is also a restaurant with an interesting menu and we will eat there in future. Am I being picky, no, I don't really think so, it is the sleeping experience that matters most, and that was disappointing. it was the second time of staying there.

AccorHotels certified review
. Business - 19/07/2017
« Messy process »

A/C is noisy Rooms are ok Invoicing is awfull

AccorHotels certified review
S J. Couples - 18/07/2017
« A great location and good hotel. Would recommend and stay again. »

Very good stay.

AccorHotels certified review
Janet R. Families - 15/07/2017
« Satisfactory »

Overall pleased with the service of the hotel

AccorHotels certified review
Kevin M. Couples - 14/07/2017
« Kevin M. »

Location excellent, staff very helpful, rooms good size and very clean.

AccorHotels certified review
L.jen Couples - 09/07/2017
« We love the hotel but you do not have twin beds so we never sleep well at all. You must have some rooms with twin bds. We would stay much more often and much longer if we could sleep well. »

All lovely .Great staff and clean and perfect position but we need and want twin beds . 1 bed per person. We used to stay 2 nights but now stay one because of having to share a bed.

AccorHotels certified review
Anonymous Couples - 07/07/2017
« Good hotel »

Very clean and lovely room. Service in bar / restaurant could be improved - staff seemed very busy all the time. Not a wide range of food available when we arrived at 4pm on a Sunday.

AccorHotels certified review
Bill Couples - 06/07/2017
« Staff were very pleasant and helpful. Breakfast was mediocre with not enough organic cereals. The artwork in the rooms and the hotel was weird and not easy on the eye. »

Pleasant with no major problems.

TripAdvisor review
Couples - 05/07/2017
« Nice hotel, shame about the wedding »

The hotel was clean, attractive and well-located, although the angle of approach in a car means that the car park underneath wasn't straightforward to find. However, a helpful receptionist came out immediately to point the way. This was typical of the positive and helpful attitude of all the staff that we met, who were attentive in dealing with problems. Unfortunately there were some serious problems to deal with. The room that we were initially placed in was directly over the bar, and there was a large and noisy group in the (very attractive) garden just outside. The receptionist found us another room not facing onto the garden, which was much quieter, but which smelled very strongly of smoke, despite the hotel's no smoking policy. She then upgraded us to a better room without charge, facing onto the garden but on a higher floor so it was quieter. So far, perfect responses to the problems, and the room service meal was delicious. However, once the music for the wedding got going, the noise level increased, and although we eventually got to sleep we were woken again by the music, which continued until 4am. We were told that this is normal for weddings, but if that is the case they should not make the hotel available for other bookings when weddings are happening. We complained in the morning (along with other guests), and some of the charges were knocked off in recompense, so again I can't complain about the staff who were understanding and apologetic, but amplified music until 4am just doesn't mix with guests reasonably expecting a good night's sleep. That ruined what would otherwise have been an excellent stay, and (speaking as someone who runs a venue which hosts weddings) shows a very poor management policy.

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