Mercure Angers Lac de Maine Hotel 4 stars

TripAdvisor rating 3.5/5 581 reviews
Mercure Angers Lac de Maine Hotel
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Hotel extras

With 13 meeting rooms, offering a combined area of 600m², free parking with 180 spaces, free private parking and free Wi-Fi, this Mercure hotel is eminently suitable for your business seminars or for family holidays.

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 10.00 EUR
  • Breakfast
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Laundry
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Breakfast
Business services
  • 16 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Angers Lac de Maine Hotel

2 allée du Grand Launay
49000
angers
france

Tel: +33241480212

Fax: (+33)2/41485751

Contact email

Check-in from 12h00

Check out up to 12h00

  • COTRA :   16 GRAND MAINE

  • LIGNE 6 :   6 PERUSSAIE

  • By plane

    ANGERS MARCE At 20km / 12.43 miles

  • By plane

    NANTES ATLANTIQUE At 96.7km / 60.09 miles

  • By plane

    PARIS ORLY At 300km / 187.5 miles

  • By helicopter

    ANGERS MARCE At 25km / 15.54 miles

  • By helicopter

    NANTES ATLANTIQUE At 90km / 55.93 miles

  • By car

    C.C GRAND MAINE At 0.5km / 0.31 miles

  • By train

    ANGERS ST LAUD At 3km / 1.86 miles

GPS :47.468616, -0.593973

Our accommodations

We aim to make sure your stay is enjoyable, with a wide range of rooms to choose from: a room with large bed, twin beds, 6.6 ft (2 x 2 m) king size bed or a Privilege Room for optimum comfort. For family holidays choose our connecting family rooms or suites.

Classic Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Classic Room - twin beds

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Superior Room - 1 king-size bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Privilege Room - 1 double bed

  • Max. number of persons: ‌2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV(...)

Our restaurants and bars

LE DIFFEN

Type of cuisine: Regional

Le Diffen invites you to dine on fine regional cuisine in a warm, modern setting. The restaurant is air-conditioned and non-smoking. Room service available. At weekends, the restaurant is open to groups and parties on request. Free Wi-Fi.

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

EL PATIO

Photo non contractuelle / Strictly non binding

Enjoy the warm, cozy and colorful atmosphere of our El Patio bar. Our terrace is also available for you to enjoy. Free Wi-Fi

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 16

  • Maximum size: 250 m²

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 65 people

Find out more

Our guest reviews for
Mercure Angers Lac de Maine Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.0/5

1,508 reviews

tripadvisor tripadvisor

TripAdvisor Rating 3.5/5

581 reviews

Service and politeness from staff as normal but hotel looks a little tired when compared to some of it's competitors in the same category.

Customer review rating 4.0/5

Anonymous Business - 30/05/2019 AccorHotels certified review

Satisfactory

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and you appreciate our staff. Wehope to see you again very soon. Sincerely, Monsieur Nachez/ Directeur

Pas top

Customer review rating 4.0/5

C. Solo - 25/01/2019 AccorHotels certified review

C

Cher M. c., Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour à l'Hôtel Mercure Angers Lac de Maine. Nous sommes désolés que le service d'accueil n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses. Votre avis est très précieux et soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité de ce service. De nouveau, nous vous remercions pour votre commentaire et espérons regagner votre confiance lors d’un prochain séjour. Cordialement, Monsieur Nachez/ Directeur

A below average hotel experience

Customer review rating 4.0/5

Anonymous Business - 22/11/2018 AccorHotels certified review

The service is nice, the breakfast also but the total experience is below what I expect from a hotel stay.

Dear Algotson K., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Monsieur Nachez/ Hotel Manager

Old & worn

Customer review rating 4.0/5

Hj Business - 17/11/2018 AccorHotels certified review

Friendly staff. Excellent. Be proud of them. Utter brilliant.

Dear MrJOHANSSON, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Angers Lac de Maine. We are really sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. However, all our team really appreciate your enthousiasm for their work and we would like to thank you for so many compliments ! We hope to have the pleasure to welcome you again as soon as we will be done refreshing the establishment. Sincerely from all team, Monsieur Nachez/ Directeur

very good but rooms a bit "old"

Customer review rating 4.0/5

Simon Business - 17/11/2018 AccorHotels certified review

Friendly people, good reception, very good restaurant (even if not a lot of choice on the menu), very good breakfast. Only negative point are the rooms: old, they start to show that time has passed and hotel should need a bit of refreshment

Dear Mrs M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monsieur Nachez/ Directeur

Bad sleep quality because of noise

Customer review rating 4.0/5

Anonymous Couples - 23/10/2018 AccorHotels certified review

I slept horrible because of noise issues in the hotel. There was a loading dock for truck deliveries beneath our window. The deliveries started very early in the morning (even on a saturday), the driver had the engine running and the unloading procedure for the goods/linen (?) was very noisy. I had fallen asleep late because of insomnia and was awoken MUCH earlier than I'd have wished to. I talked to the staff at reception who said they knew about the issue, customers apparently complained about this all the time.

Dear Madam G., Thank you for taking the time to tell us about your experience at the Hotel Mercure Angers Lac de Maine. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Be assured also that reception service has been raising awareness about your negative experience in order it never happen again. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Mister Nachez/ Hotel Manager

Very expensive

Customer review rating 4.0/5

Scattymal Families - 13/10/2018 AccorHotels certified review

Hotel was fine and staff very helpful but overall cost of stay for two nights very expensive. The price of a beer was double anywhere else. €4.80 compared to €2.80. Why is this?

Dear Mister c., Thank you for taking the time to tell us about your experience at the Hotel Mercure Angers Lac de Maine. We are sorry that some services didn't met your expectations. You were disappointed by drinks prices. We propose hotel prices for this kind of service. We are really happy you enjoyed the moment among us and we want to thank you for the very good marks you decided to give us. We appreciate your sharing your concerns,. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Sincerely, Monsieur Nachez/ Hotel Manager

Ok for a short stay but not much else.

Customer review rating 4.0/5

Michael D. Friends - 11/10/2018 AccorHotels certified review

On positive side good parking. On negative side breakfast very expensive, bedrooms dated. Air con in bedroom did not work but most worrying the bedroom was dirty. And why wallpaper a toilet, how can you clean?

Dear Mister D., We very much appreciate your comments regarding your stay at the Hotel Mercure Angers Lac de Maine. We regret to read your comments and some kind of disappointment about some services provided. Be assured that all our staff has been alert about your comments and inconveniences met in your room during the stay in order it never happen again in the future. You have to know that we propose an express breakfast with your choice of one hot drink, one cold drink and one pastry. The rate (8.50 €) would have been more appropriate for you. Don't hesitate to ask for it during a next stay. It is always a pleasure to receive positive feedback about the pleasure we have to walcome you. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monsieur Nachez/ Hotel Manager

Great staff but not enough of them

Customer review rating 4.0/5

Richard P. Couples - 18/09/2018 AccorHotels certified review

I realise that the tax regime and the maximum hours of employment makes running a hotel difficult , but your hotel is understaffed and the menu boring. However the staff that you do have were more than helpful and helped me enormously when I realised that Ihad left my clothes carrier, full of my clothes, behind and arranged for them to be forwarded to me. Excellent service. But they do need help. To see the bartender trying to serve drinks, take orders for dine, deliver meals to room and serve at table was sad. Your hotels used to be so dependently good. But you cannot do it on a shoestring Thanks to Anthonyand his staff RJP

Dear Mr P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monsieur Nachez/ Directeur

Very good

Customer review rating 4.0/5

Anonymous Couples - 16/09/2018 AccorHotels certified review

On first entering the doors we were greeted by friendly reception. They spoke very good English and nothing was too much trouble. Room was clean. Breakfast was a great choice. Very good from start to finish.

Dear Mrs P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monsieur Nachez/ Directeur

Good,and as expected.

Customer review rating 4.0/5

Philip Solo - 11/09/2018 AccorHotels certified review

See above

Dear Philip D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monsieur Nachez/ Hotel Manager
Customer review rating 4.0/5

H M. Couples - 05/09/2018 AccorHotels certified review

Comfortable, quiet, good service, excellent breakfast.

Dear Heather M., We very much appreciate your very good comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monsieur Nachez/ Hotel Manager

The late arrivers experience

TripAdvisor rating 3.5/5

Elspeth C Couples - 25/08/2018 TripAdvisor review

We recently arrived really late, tired and hungry at Angers to be greeted by a warm, sympathetic reception who quickly sorted out our confusing booking confirmation and provided a delectable light snack which suited really well. A good night's sleep.

Dear customer, Thank you so much for taking the time to write to us following your stay at Mercure Angers Lac de Maine. We are pleased to read that you enjoyed your stay and we will share all your compliments with all our employees. Your satisfaction is always our main concern and the best compliment you can give us. Awaiting to welcome you soon again in Angers, Kind regards, M. NACHEZ / General Manager

Disappointing, not to usual high standards

Customer review rating 4.0/5

Pmr Families - 23/07/2018 AccorHotels certified review

The first room smelt of smoke and only had one robe. Second room was not prepared for visitors. Breakfast had to wait for a long time for a refresh of the milk. Cold meats were in slow supply. Front of house staff were good and very professional.

Dear Patrick R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monsieur Nachez/ Directeur

Quiet option when passing through

TripAdvisor rating 3.5/5

bhtripadv Couples - 12/07/2018 TripAdvisor review

Too far from the centre to be a good option for tourists. Fairly easy to access from freeway network, right beside a shopping centre. It was quiet but far from full so hard to judge. Restaurant closes some nights so check if you wish to use it. An older property that is probably close to refurbishment time.

Dear guest, We want to thank you for having taken some time to give us your feedback after your recent stay in our hotel. We regret to see you were disappointed by some services provided during your stay and we want to address our sincere apologies for that. Concerning the restaurant you can find their schedules in any website before your check in. Be assured we take note of every of your comments in order to improve what needs to be. Your confort and satisfaction are a real priority for us and we work every day to be up to your wishes. We hope to have you another time in order to win back your trust. Best regards, Mister NACHEZ / Hotel Manager
Customer review rating 4.0/5

Anonymous Couples - 07/07/2018 AccorHotels certified review

Convenient location, up to standard

Mister W., We very much appreciate your comments regarding your stay at the Hotel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Mister Nachez/ Hotel Manager

Comfortable stay, disappointing food.

Customer review rating 4.0/5

N Business - 25/06/2018 AccorHotels certified review

This time the stay was comfortable and I had a good nights sleep. I ate in the restaurant which was a little disappointing. We were sat outside and made to watch football on a big screen as we were told there was no option to sit inside. The starter was fine, the main was burnt and the dessert was ok. The waiter was friendly but when I complained about my burnt main he apologised and offered no solution. I had to eat it and pay for the privilege. On check out, the reception tried to charge me for my 'free' welcome drink and for a breakfast I did not have.

Dear Naresh S., We very much appreciate your marks regarding your stay at the Hotel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We are happy you appreciated your room confort. We chose very high quality for our bedding in order to garantee optimal comfort. We just want to remind you that breakfast are always on the final bill. That's why we rater like to speak about it and ask to our guest at the check out. If there was no breakfast, we cancell it of course. Concerning your main course, we are sorry it was burnst. Please accpet our apologie for that. We will alert our kitchen Chef in order it doesn't happen again. Thank you again for sharing your experience, and we hope you will chose our hotel for a next visit in Angers city. Sincerely, Monsieur Nachez/ Hotel Manager

Very Good

Customer review rating 4.0/5

Jon S. Couples - 24/05/2018 AccorHotels certified review

Everything about our stay was very good except the restaurant where we thought the choices on the menu were rather limited. Thank you.

Dear JONATHAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Angers Lac de Maine. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Monsieur Nachez/ Hotel Manager

Dissapointing

Customer review rating 4.0/5

Naresh Business - 23/04/2018 AccorHotels certified review

I booked a Superior room which I have to say was far from Superior. The hotel is quite dated in public areas and still uses actual keys for room access. Sound proofing is poor in the rooms and I knew without question when the neighbours went to the toilet. Although small (for a Superior room) the room was actually quite nice except for the industrial woodchip walls and the big zip joining the two beds together to make a King. I was on my own but this would be very annoying for a couple. The toilet area was very poor with peeling wallpaper and stained door frames. Of the two lights in the bathroom, only one worked. I reported this to the reception staff and on return for my second night, it was still not working. It was nice to have a kettle in the room for tea, but only a very small coffee cream was given to make the tea. The cups were so small that they just about fit the tea bag in. The food from Room service was nice albeit small portions for the price. The staff were friendly except in the bar. When I went for my welcome drink, the barman gave me a beer with half beer and half bubbles. He almost threw it at me causing a lot of it to spill over with no apology or any other emotion. Finally, when it came to check out, the systems were down so the reception staff took my Credit Card details to check me out after they rebooted. They charged me for Breakfast for two days that I did not eat. I am now struggling to get the money back from them. They asked for my bank details, which I provided, they replied with 'no, we need your bank details'. Not helpful at all! Stress levels increasing! I will be returning to this area for work on a regular basis, but I will not be staying here again!

Dear Naresh S., We want to thank you for having taken some time after your stay to write us about it. How sorry we are to read such a negative comment. We have no remember about your disappointment at the check out. You seems to have been subjected to several inconveniences during your stay. We just want to remind you our reception staff is available 24h/24 if you need it and you can phone us everytime. We want to adress our sincere apologies if you stay was degraded. Be assured we take good note of every of your remarks in order to improve what needs to be. Your trust needs to be rewarded by services up to your wishes and that was not the case. That's why, every services has been alerted to the inconveniences you've been through because what you describe don't have to happen again ! We met a computing issue at your check out, that's true. It doesn't happen very often fortunately but it can happens. That's the reason why we propose you to send the bill by e-mail and charge you credit card number in order to prevent waiting. You accepted and we thank you for that. This kind of issue are not really pleasant. Indeed, 2 breakfasts were charged by mistake. We immediatly inform you about that and asked you documents needed to make refund as soon as possible. Bank details is the only document we need and we just tryed to explain you what we meant without spitefulness. We do our best so the issue can be resolved quickly. We really wish we were more up to your wishes. Again, Mister S., please accept our sincere apologies. We wish you a nice day ! Best regards, Mister NACHEZ / Hotel Manager

RAS

Customer review rating 4.0/5

Guerif Business - 23/02/2018 AccorHotels certified review

RAS ////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////////

Monsieur N., Nous vous remercions pour vos notations très positives suite à votre séjour à l'Hôtel Mercure Angers Lac de Maine. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur N., en l’expression de nos sentiments les meilleurs. Monsieur Nachez/ Directeur
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