Hotel - Mercure Albi Bastides Hotel
Mercure Hotel Mercure Hotel

Mercure Albi Bastides Hotel

4.0/5 809 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking (Nearby)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pets allowed 18  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • TOULOUSE BLAGNAC
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Boutiques/shopping  (Nearby)
    • Beauty salon (Nearby)
    • Gift shop/newspaper shop (Nearby)
    • Hairdressing salon (Nearby)

Leisure and activities

  • Babysitting on request
  • Golf  (Nearby)
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities (Paying, Nearby)
    • Golf lessons (Paying, Nearby)
  • Tennis  (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
    • Tennis (Nearby)
  • Boat excursions  (Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Athletics stadium (Paying, Nearby)
    • Badminton (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Boules/petanque (Paying, Nearby)
    • Bowling (Paying, Nearby)
    • Darts (Nearby)
    • Football (Nearby)
    • Horse riding (Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Nearby)
    • Squash court (Nearby)
    • Volley ball facilities (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 09:30-14:00 / 19:00-22:00

Business services

  • 3 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Choose either a Standard Room or a room overlooking the episcopal city, both offering the same level of comfort.

  • 56 rooms
  • 28 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 4 connecting rooms
  • Baby bed
    • Ice machine
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Bouquet with TV Canal+ and Canalsat
    • Telephone
    • Radio in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Telephone in bathroom
    • TV Bouquet beIN Sports
    • Baby bed
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Pay per view channel(s)
    • Minibar
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Shower
    • Hair dryer in bathroom
    • Hair dryer at reception
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 1,559 reviews

Our guest reviews for Mercure Albi Bastides Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 809 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anonymous Couples - 08/07/2018 AccorHotels certified review
« Comfortable beds and great views of the Tarn »

The staff were welcoming and the location of the hotel is very handy for sightseeing in Alb

Our hotel has responded to the review
Our hotel has responded to the review

Dear JACQUELINE P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Nickm Couples - 25/06/2018 AccorHotels certified review
« Lovely staff but disappointing room »

The staff were as always first class and very helpful throughout our stay. The room was disappointing. It was small with limited storage space and the new idea of putting the bathroom behind what appeared to be wardrobe doors was just wrong. Breakfast was as usual a good spread.

Our hotel has responded to the review
Our hotel has responded to the review

Dear NICK M., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas GOURREAU Front office manager

Charlie W. Couples - 18/06/2018 AccorHotels certified review
« Great Location »

Second stay. Privilege room needed for the best views of the river and cathedral.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MICHAEL W., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Anonymous Friends - 15/06/2018 AccorHotels certified review
« Great view »

Staff were welcoming & helpful. View from terrace (in good weather) is wonderful. Good restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear . A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Jo B. Couples - 12/06/2018 AccorHotels certified review
« Good hotel with a great view »

The hotel is in an excellent location; a short walk to the cathedral. The view of Albi & the cathedral from our room & the hotel terrace was splendid. The room was neat & clean with a nice comfortable bed, with the best view in town. The staff were helpful & friendly. The breakfasts were very good with plenty of choice.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOANNA B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office Manager

Voyager Business - 09/06/2018 AccorHotels certified review
« wonderful view »

Staff was very warm

Our hotel has responded to the review
Our hotel has responded to the review

Dear CHICCO F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de reception

Steppé Couples - 06/06/2018 AccorHotels certified review

Satisfaits

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARIE-JEAN ET JEAN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de reception

Peter I. Couples - 02/06/2018 AccorHotels certified review
« Overall I will have a happy memory of our stay. »

I found the overall service very friendly and helpful. The food was good and the location of the hotel was very good for seeing the sites of Albi. The room was comfortable but a small improvement could be made by checking the wash basin drain works efficiently. It was very slow in our room 108 and needed clearing (forgot to mention this to the front desk).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Thomas GOURREAU Front office manager

Solo travel - 02/06/2018 TripAdvisor review
« Great hotel with an amazing view »

The hotel is located across the river from the town center and a short taxi ride from the train station. The rooms are modern, clean and comfortable. Staff in both the reception and the restaurant friendly and extremely helpful. Good breakfast selection and dinner menu as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely

Anonymous Couples - 01/06/2018 AccorHotels certified review
« Positive »

Our room was well located, very clean, and quiet. We stayed for just one night.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JAMES B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Elsa G. Couples - 27/05/2018 AccorHotels certified review
« Disapointed for a 4 star hotel.S »

Superbly positioned right in the center of Albi. We had great expectations of our stay. We found the hotel rather easily, thanks to well positioned signs. The room was very small, with a view on a wall and very little place for bagage and place to hang up clothes. We found the price for breakfast, 16 Euros, rather expensive. With the price of 125 Euros per night, we would have expected a better room. The shower floor was very slippery and rather dangerous. It needs attention.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ELSA G., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas GOURREAU Front office manager

John H. Couples - 26/05/2018 AccorHotels certified review
« Very good reception,comfortable room. »

We have now used this Hotel on three occasions and it has been perfect for our needs. Breakfast is always a great pleasure.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOHN H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de reception

Kaan Couples - 20/05/2018 AccorHotels certified review
« Nice stay »

We had a good time staying here. The privilege room was very nice, the staff too.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SUNCHAI D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Nigel Business - 20/05/2018 AccorHotels certified review

My room was had the window only at floor level and was very dark. This morning no hot water in the sink and the shower water just a dribble of water

Our hotel has responded to the review
Our hotel has responded to the review

Dear NIGEL R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I hope the first night in the room 311 it was better, and for a next time don't hesitate to come to te reception to change the room. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas GOURREAU Front office manager

Gill M. Couples - 06/05/2018 AccorHotels certified review
« Paper cups for coffee? »

We booked a double room with a river view which we got and appreciated. However, we were disappointed to see that we were only provided with paper cups and wooden stirrers for the tea and coffee making facilities. I would have thought that a Mercure hotel could provided propers cups. We have recently stayed in a UK budget-chain hotel and had proper mugs. Also the bathroom facilities were very small. For the money we paid we had expected better. The staff in the breakfast room were very helpful and friendly, filling up items which were getting short.

Our hotel has responded to the review
Our hotel has responded to the review

Dear GILL M., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. So, I'm going to send your remarks about the paper cup to Mercure. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de reception

T. W. D. Couples - 22/04/2018 AccorHotels certified review
« Excellent location with scenic view »

This Mercure hotel provides an excellent experience. The service was above average, the rooms well equipped and attractive, and the scenery across the Tarn of Albi was beautiful. It is possible to walk to restaurants and shop in the old town. Parking was easy. We also had dinner in the restaurant with a view of the cathedral by night. Overall, this hotel stay was superb!

Our hotel has responded to the review
Our hotel has responded to the review

Dear THOMAS D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front Office managerr

George O. Solo - 02/04/2018 AccorHotels certified review
« Good friendly efficient helpful service »

Excellent parking area, super quick check-in but booked room had a towel stuffed into an vent above the bed, first time I have seen that in any hotel of any level anywhere in hte world. Receptionist was fabulous though in getting me another room. Breakfast was overpriced and restaurant was closed, which wasnt good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr O., Thank you for taking the time to share your feedback. Please appologise for the problem you had when you entered in your room, we asked to our cleaning service to be more careful about the state of the room. We hope to welcome you back to our hotel very soon! Sincerely, Thomas GOURREAU Chef de réception

Anonymous Business - 29/03/2018 AccorHotels certified review
« Excellent stay »

Excellent

Our hotel has responded to the review
Our hotel has responded to the review

Dear JOS K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to welcome you in our hotel. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

Aleta Couples - 27/03/2018 AccorHotels certified review
« Nice hotel but some info would have made our stay better! »

This hotel is very nice and in a good location. The room was small but the beds were comfortable, We were very uncomfortable because the room was too hot and we were not informed upon check in that the thermostat in the room did not control the heat so we spent the night in discomfort. I also would have expected glasses instead of plastic cups in the room. Staff were friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs G., Thank you for taking the time to share your feedback. We are sorry that we couldn't help you for make your stay more confortable. We hope to welcome you back to our hotel very soon! Sincerely, Thomas GOURREAU

Couples - 18/02/2018 TripAdvisor review
« Very nice hotel in very nice location »

Excellent stay, beautiful old building, very nice rooms, very good food, I can recommend highly this beautiful hotel. We stayed in a room with side view to the river, the surrounding is really impressive.

Our hotel has responded to the review
Our hotel has responded to the review

We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

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