Mercure Albi Bastides Hotel 4 stars

TripAdvisor rating 4.0/5 938 reviews
Mercure Albi Bastides Hotel
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Hotel extras

  • AN IDEAL LOCATION

  • LOCAL FOOD

  • BUILDING CLASSIFIED AS A HISTORIC MONUMENT

  • FREE CAR PARK

  • PANORAMIC VIEW OVER THE EPISCOPAL CITY OF ALBI

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowedPaying
  • Babysitting on request
  • Air conditioned
  • TOULOUSE BLAGNACPaying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf
  • Tennis
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Albi Bastides Hotel

41 bis rue Porta
81000
albi
france

Tel: +33563476666

Fax: (+33)5/63461840

Contact email

Check-in from 12h00

Check out up to 12h00

  • VEYBIERES CANTEPAU :   UN CANTEPEAU

  • By plane

    TOULOUSE BLAGNAC At 80km / 50 miles - Shuttle paying

  • By helicopter

    LE SEQUESTRE At 3km / 1.88 miles

  • By train

    ALBI MADELEINE At 1km / 0.63 miles

  • By train

    ALBI VILLE At 2km / 1.25 miles

GPS :43.932802, 2.146379

Our accommodations

Choose either a Standard Room or a room overlooking the episcopal city, both offering the same level of comfort.

Classic Room - 1 double bed

  • Max. number of persons: 1
  • Area: From 15
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV

Classic Room - 1 double bed

  • Max. number of persons: 2
  • Area: From 16
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room on the river side - 1 double bed

  • Max. number of persons: 2
  • Area: From 20
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Privilege Room on the river side - 1 double bed

  • Max. number of persons: 2
  • Area: From 22
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Classic Room - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Superior Room on the river side - twin beds

  • Max. number of persons: 2
  • Area: From 18
  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Direct dial telephone

Our restaurants and bars

LA VERMICELLERIE

Type of cuisine: Regional

Restaurant enjoys a panoramic view across the old town, with service on the river-view terrace during the summer

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE MOULIN

Photo non contractuelle / Strictly non binding

Come and enjoy a moment of relaxation as you sip a drink or try our house cocktail, "le vent d'autant". Make the most of our balcony access and make your stay a memorable one.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more

Our guest reviews for
Mercure Albi Bastides Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,386 reviews

tripadvisor

TripAdvisor Rating 4.0/5

938 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Value for money

Customer review rating 4.4/5

Richard Couples - 03/09/2019 AccorHotels review

We have stayed in Accor Hots before and got the app. We wanted to stay in Albi for one night and went into the app to see how much it cost. It was incredibly cheap and it's situation was perfect. When we were walking to the rooui joked that we would have a river view, thinking for the price that would be impossible. We did have a river view and a fantastic stay with friendly staff

Dear M. B., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas GOURREAU Front office manager

Perfect

Customer review rating 4.4/5

Anonymous Couples - 31/08/2019 AccorHotels review

From check in to check out the details the experience was excellent. Staff so very helpful. Room was everything that was needed. Hotel in an excellent location with parking.

Our stay was very comfortable.

Customer review rating 4.4/5

Anonymous Couples - 28/08/2019 AccorHotels review

The location was beautiful. The Hotel was very nice and the room was very comfortable.

Satisfactory

Customer review rating 4.4/5

Eric Couples - 26/08/2019 AccorHotels review

The room is clean but small (no place for valises). Front desk gives approximate infos. Some disturbing noice (phone conversation, Voices etc)

Dear ERICH H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas GOURREAU Front office manager

Poor room but lovely meal

TripAdvisor rating 4.0/5

Cupcake6578 Couples - 24/08/2019 TripAdvisor review

This hotel is in a great position and upon entering it is very smart. It overlooks the river and it is only a short walk to the town however we were very disappointed with our room 111. We had paid extra for a superior room with a river view but I don't think it had been updated for years. The bathroom doors were two old painted, wooden doors that slid together but did not meet, the bathroom also had cracked tiles and wooden shelves that were peeling. The only cups we had for coffee or tea were plastic and the type you get to take away from a coffee shop. It was a 'tired' room and now what we expected for a 4 star hotel. The night before we had stayed at the Mercure in Carcassone and that was excellent, this hotel could learn a lot from there. On the plus side, the meal we had was beautifully presented and very good, a bit more expensive than eating in town but you expect that from a hotel restaurant. Would we stay again, no.

Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. For your information, the rooms have been renovated in 2017. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

A night in Albi

Customer review rating 4.4/5

John S. Couples - 10/08/2019 AccorHotels review

Wonderful location,close to city centre. Facilities all fine. Great location on terrace for breakfast. Car parking simple and easy. Room had everything one could have asked for. Friendly helpful staff. Great breakfast.

Wonderful stay at charming Albi

TripAdvisor rating 4.0/5

Aleczander_H Couples - 09/08/2019 TripAdvisor review

Travelling from The Netherlands to Portugal by car we had planned our first stop at Albi. The Mercure was exactly as we had hoped for. Situated right at the bank of the river Tarn with a spectacular view from our room of the river and the old town opposite. Very convenient parking space at the hotel's property. Friendly and helpful staff both at the desk and in the breakfast restaurant. Breakfast very extensive; couldn't stop eating. We will certainly revisit.

Delightful situation and friendly staff

Customer review rating 4.4/5

Briana Couples - 03/08/2019 AccorHotels review

We stayed at this hotel last year, and enjoyed it so much that we returned this year. Our room overlooked the river and gave a view of the Cathedral, which was illuminated at night. We particularly enjoyed dining on the terrace, again with lovely views. All the staff were extremely helpful and friendly. We shall return!

Dear BRIAN A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

Good location. Good room, bed, towels and hot water. Good food. Friendly staff.

Customer review rating 4.4/5

Jt Couples - 28/07/2019 AccorHotels review

We had three nights exploring Albi and area. We ate twice in the hotel. It was comfortable and well located. Staff were friendly, attentive and helpful. Terrace gave an excellent view of the old city.

Dear JOHN T., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

Best place to start a beautiful day

Customer review rating 4.4/5

Paul Couples - 27/07/2019 AccorHotels review

The hotel is located in one of the most beautiful buildings in town. Walking distance from the old city centre and lots of parking facilities. The staff is outstanding. Please pay attention to the waiter in the restaurant with a small tattoo in his neck. He sees everything, is very effective and always gives you the attention needed. And the best is the view from the garden...starting the day having breakfast outside is the best way to wake up!

Dear M. I., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Perfect location, very hospitable staff

Customer review rating 4.4/5

A. B. A. Families - 18/07/2019 AccorHotels review

The hotel is situated in the best location of Albi. The whole staff, each and every one of them was very friendly and helpful. The room and bathroom was very clean and comfortable.

Dear ALI BAHADIR A., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

A most enjoyable return to a lovely boutique hotel

Customer review rating 4.4/5

Jonathan Couples - 15/07/2019 AccorHotels review

We were made to feel welcome on our return to Albi Mercure. The room was comfortable with a great view of a city with a dramatic history. We will be making this a regular stop on our annual visits.

Dear JONATHAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Pleasant

Customer review rating 4.4/5

Barbara Couples - 10/07/2019 AccorHotels review

Great location breakfast was brilliant better than many hotels

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Thomas GOURREAU Chef de réception

Heritage building in an excellent location

Customer review rating 4.4/5

David T. Couples - 08/07/2019 AccorHotels review

Our room overlooked the river and cathedral. It was a nice room and especially as it had a bath as well as a shower.

Dear Guest, Thank you for the great review of our hotel! We are sorry that you felt unconfortable with our cleaning staff using elevator, unfortunatly we haveonly 1 lift. We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thoms GOURREAU Chef de réception

Great place to stay

Customer review rating 4.4/5

Florence S. Families - 05/07/2019 AccorHotels review

It was a great place to stay in Alby. We had the best view and a wonderful experience.

Dear FLORENCE S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

3 Nights to visit Albi

Customer review rating 4.4/5

Dempster54 Families - 01/07/2019 AccorHotels review

This was a visit with my 85 year old [very difficult] mother. The room and beds were extremely comfortable, the view superb. The parking easy and plenty of it. The location close to the centre even for an elderly lady to walk to and fro [!]. The food in the restaurant excellent as was breakfast. The staff could not have been more helpful and pleasant, speaking excellent English when my French failed me!! I would have given you a 10/10 if the signage to find the hotel had been better - maybe this is due to Albi rules about placards?!

Dear ANN D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We confirm you that the signage can't be more effective because of city and driving rules which makes hotel not very visible, especially with directions given by GPS. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Mrs

Customer review rating 4.4/5

Mrs G. Couples - 27/06/2019 AccorHotels review

Staff great. Really appreciated being given a map of city on arrival. Room adequate in size but very dark.

Dear Mrs G., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas GOURREAU Front office manager

Great service great location

Customer review rating 4.4/5

Mike C. Couples - 26/06/2019 AccorHotels review

Friendly helpful staff, a wonderful dinner experience in a near perfect setting

Dear MICHAEL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

Great location

Customer review rating 4.4/5

Stephen S. Couples - 25/06/2019 AccorHotels review

Excellent ‘premium’ room as booked on third floor with comfy bed and view of the cathedral Good breakfast and free parking,

Dear STEPHEN S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

Les Bastides, Albi. An amazing city view

Customer review rating 4.4/5

R P. Couples - 16/06/2019 AccorHotels review

Excellent. Room was perfect, the view of the wier and the city with its cathedral was stunning from our window.

Dear ROGER P., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception
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