Mercure Albi Bastides Hotel 4 stars

TripAdvisor rating 4.0/5 902 reviews
Mercure Albi Bastides Hotel
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Room 1

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Children's age
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Hotel extras

  • AN IDEAL LOCATION

  • LOCAL FOOD

  • BUILDING CLASSIFIED AS A HISTORIC MONUMENT

  • FREE CAR PARK

  • PANORAMIC VIEW OVER THE EPISCOPAL CITY OF ALBI

Services in the hotel and nearby

Check-in from 12h00

Check out up to 12h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Pets allowed 18.00 EUR
  • Babysitting on request
  • Air conditioned
  • TOULOUSE BLAGNAC
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Boutiques/shopping
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Babysitting on request
  • Golf
  • Tennis
  • Boat excursions (Nearby)
  • Other sports activities
Business services
  • 3 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Albi Bastides Hotel

41 bis rue Porta
81000
albi
france

Tel: +33563476666

Fax: (+33)5/63461840

Contact email

Check-in from 12h00

Check out up to 12h00

  • VEYBIERES CANTEPAU :   UN CANTEPEAU

  • By plane

    TOULOUSE BLAGNAC At 80km / 50 miles - Shuttle paying

  • By helicopter

    LE SEQUESTRE At 3km / 1.88 miles

  • By train

    ALBI MADELEINE At 1km / 0.63 miles

  • By train

    ALBI VILLE At 2km / 1.25 miles

GPS :43.932802, 2.146379

Our accommodations

Choose either a Standard Room or a room overlooking the episcopal city, both offering the same level of comfort.

Classic Room - 1 double bed

  • Max. number of persons: x1
  • Area: From 15
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - 1 double bed

  • Max. number of persons: x2
  • Area: From 16
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room on the river side - 1 double bed

  • Max. number of persons: x2
  • Area: From 20
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Room on the river side - 1 double bed

  • Max. number of persons: x2
  • Area: From 22
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Classic Room - twin beds

  • Max. number of persons: x2
  • Area: From 18
  • Views: Courtyard side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Superior Room on the river side - twin beds

  • Max. number of persons: x2
  • Area: From 18
  • Views: River side *

* Subject to availability

  • Wireless internet in your room
  • High speed internet
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

LA VERMICELLERIE

Type of cuisine: Regional

Restaurant enjoys a panoramic view across the old town, with service on the river-view terrace during the summer

Lunch

12:00 - 14:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

19:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

LE MOULIN

Photo non contractuelle / Strictly non binding

Come and enjoy a moment of relaxation as you sip a drink or try our house cocktail, "le vent d'autant". Make the most of our balcony access and make your stay a memorable one.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 3

  • Maximum size: 45 m²

  • Maximum capacity: 40 people

  • Maximum banquet capacity: 40 people

Find out more
Mercure Albi Bastides Hotel Meeting Room

Our guest reviews for
Mercure Albi Bastides Hotel

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.4/5

2,076 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

902 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018
Customer review rating 4.4/5

Anonymous Couples - 09/05/2019 AccorHotels certified review

The manager and staff were terrific--warm and friendly, helpful in giving directions and recommendations for what to see and in taking care of extra requests because my partner was not feeling well. The room was small so I would recommend getting the larger ones. The rooms could use a remodel.

Dear ELIZABETH J., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

FRIENDLY PERFECTLY SITUATED HOTEL

Customer review rating 4.4/5

Jonathan Business - 08/04/2019 AccorHotels certified review

I have stayed here on a number of occasions previously and although bedrooms are not large views are fantastic and rooms are well appointed. This booking was made at short notice and some ClubAccor member benefits were not provided, but still an enjoyable stay.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas GOURREAU Front Office Manager

Great location, friendly and helpful staff

Customer review rating 4.4/5

Dick V. B. Couples - 24/03/2019 AccorHotels certified review

Comfortable room, good food for breakfast

Dear RICHARD VANDEN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de reception

Getting a room with a view is wonderful, but the WiFi needs improvement

Customer review rating 4.4/5

Nancy Solo - 24/03/2019 AccorHotels certified review

Professional snd courteous staff, nice room with a view was worth the upgrade charge, good restaurant and breakfast.

Dear NANCY F., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Front office manager

Mr and Mrs Tony H.

Customer review rating 4.4/5

Marion H. Couples - 24/03/2019 AccorHotels certified review

We were given a warm welcome on our arrival at the hotel so immediatley felt comfortable. Nothing was too much trouble for the staff . Lovely room with wonderful views. Enjoyed dinner and the breakfast buffet had loads of choice. An excellent place to stay as a short walk into the city. Loads to do we wished we were staying a third night. We'll be back'

Dear ANTHONY H., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de reception

Expensive for a mediocre experience.

Customer review rating 4.4/5

Grumpymo Couples - 15/03/2019 AccorHotels certified review

Check in good and friendly staff who spoke English. Room small for price although view over river was beautiful. Extremely loud noise from weir, but totally quiet when windows were closed. Good toiletries. Tea and coffee facilities, Very comfortable beds. Restaurant expensive for small over cooked portions. Give it a miss. Great place to stay to see Albi - only 10 mins to centre.

Dear MAUREEN P., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations especially at our restaurant; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Thomas GOURREAU Chef de réception
Customer review rating 4.4/5

V. Couples - 12/03/2019 AccorHotels certified review

classic

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas GOURREAU Front office manager

One night stay.

Customer review rating 4.4/5

Charles Couples - 26/02/2019 AccorHotels certified review

Location great. Room great. Very clean. Food not so good.

Dear M. H., Thank you for taking the time to share your feedback. We regret that the quality of restaurant was not as good as you expected. We are gooing to see with our restaurant team what could happen while you was staying here. We hope to welcome you back to our hotel very soon! Sincerely, Thomas GOURREAU Chef de réception

Nice room good female receptionists good restaurant waitresses

Customer review rating 4.4/5

Nigel W. Solo - 01/02/2019 AccorHotels certified review

Very positive Only let down by young male receptionist with no sense of humour. Pity!

Dear NIGEL w., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. The young man was internship, so maybe he don't speak english very well, so sorry.. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas Gourreau Chef de reception

Overall OK

Customer review rating 4.4/5

Md Solo - 07/01/2019 AccorHotels certified review

My experience was as you would expect from a standard 3 star hotel (not 4 star as the hotel is branded). The restaurant was closed which I can understand at that time of the year but having chosen a hotel on the basis of the facilities available including restaurant I would have much appreciated a token of compensation eg free breakfast or whatever. Instead I had to pay for even a fruit juice that I had at the bar. Furthermore the email I received to warn about the restaurant being shut showed my email address and the email address of other customers in the To box, a breach of privacy which is not acceptable from any hotel, let alone 4 star.

Dear MICHEL D., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Albi Bastides. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. So I credit your Accor member card of 2000 points Sincerely, Thomas GOURREAU Front office manager

Great spot, friendly and helpful staff

TripAdvisor rating 4.0/5

Peterab58 Family - 02/01/2019 TripAdvisor review

Albi is a thoroughly charming city. Beautiful and interesting and this hotel is sited right on the river with great views of the city, the river and the various bridges, weirs etc. The rooms are comfortable and clean and it is easy to get to most places you want. Easy parking. We had a great time and they were very welcoming to the kids.

We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Customer review rating 4.4/5

Ian H. Couples - 18/11/2018 AccorHotels certified review

Food in the restaurant was poor really , vegetarian choices poor , on serving the tart pastry was extremely hard , my wife couldn’t cut it . It was a Sunday and so maybe the normal chef was not in post

Dear Mister H., Thank you for taking the time to share your feedback. We understand that you didn't like your diner in our restaurant and we are giving your point of view to our chef for let him correct the mistakes. We hope to welcome you back to our hotel very soon! Sincerely, Thomas GOURREAU Chef de réception

Comfortablegood stay

Customer review rating 4.4/5

X P. Families - 19/10/2018 AccorHotels certified review

Good stay

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Thomas GOURREAU Front office manager
Customer review rating 4.4/5

Pb Couples - 07/10/2018 AccorHotels certified review

The service by your restaurant staff was excellent but I feel that they had too much to do with too few people. Despite that, they were charming and helpful.

Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Your comment will help us to improve the organisation of our restaurant. Sincerely, Thomas GOURREAU Chef de réception

Nicely located and comfortable

Customer review rating 4.4/5

Thierry Friends - 07/10/2018 AccorHotels certified review

Lovely hotel located alongside the river with friendly staff. My room had a great view over the river, the old town and the cathedral. The sill on the river makes a lot of noise but the window did a tremendous job of cancelling all outside noise ! The bed was very comfortable. My only regret is that it was a bit too warm for me in my room, and the air-conditioning, at low speed, could not make it 'cold' enough to sleep well (the only reason why I did not give a rate of 9). All in all I had a very pleasant stay here and I would recommend it !

Dear M. J., Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thomas GOURREAU Chef de réception

Great Location for a stay

Customer review rating 4.4/5

Anonymous Couples - 06/10/2018 AccorHotels certified review

Thoroughly enjoyable stay

Dear ANGELA O., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

Beautiful location.

Customer review rating 4.4/5

Fionuala M. D. Couples - 04/10/2018 AccorHotels certified review

Friendly people especially breakfast staff. Hotel room was spacious but a bit dated. I felt the hotel, although we enjoyed it could do with a facelift, especially the outdoor areas, tables chairs etc. . We have stayed in many hotels throughout France and I can honestly say that I have never had a better breakfast. The buffet was well laid out, well stocked and catered for all tastes. It was wonderful.

Dear Mrs. And Mr. MC d., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

perfect location overlooking beautiful Albi

TripAdvisor rating 4.0/5

JON O Friends getaway - 30/09/2018 TripAdvisor review

This hotel, a converted mill sits on the riverside overlooking the medieval city of Albi. Rooms are clean and comfortable, restaurant surprisingly good for a hotel and staff friendly, professional and helpful, ask for a room overlooking the river .

Lovely 'all round' experience

Customer review rating 4.4/5

Deborah Couples - 26/09/2018 AccorHotels certified review

We loved the hotel's riverside setting, it's age and character and the overall ambience, especially with the terrace overlooking the river. We found the room to be of a good size, with comfortable large twin beds and all the essential accessories. We were very pleased to enjoy a river view as we had not specifically requested this. The hotel staff were polite and welcoming and the overall feel of this hotel was very positive. We were glad of the on-site parking and enjoyed the short 5 minute walk over the old bridge into the main centre. The price was reasonable too. Highly recommended.

Dear DEBORAH S., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception

Great Mercure

Customer review rating 4.4/5

Anonymous Couples - 22/09/2018 AccorHotels certified review

We enjoyed the room and service in this lovely spot. The restaurant is superb.

Dear BRIAN B., We very much appreciate your comments regarding your stay at the Hôtel Mercure Albi Bastides. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Thomas GOURREAU Chef de réception
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