Mercure Hotel Severinshof Koeln City 4 stars

TripAdvisor rating 4.0/5 1,393 reviews
Mercure Hotel Severinshof Koeln City
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Hotel extras

  • City center location

  • Max. 6 minutes' drive to the LANXESS Arena and Koelnmesse exhibition center

  • Public transport links right in front of the hotel

  • 6 conference rooms with cutting-edge technology for meetings and events

  • Fitness center and sauna for relaxation

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed 12.00 EUR
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental Nearby
Business services
  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199
Einfahrt Tiefgarage:
Kleine Spitzengasse
50676
koeln
germany

Tel: +4922120130

Fax: (+49)221/2013666

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   132, 106 SEVERINSTRASSE

  • TRAM STRASSENBAHN :   3, 4, 17 SEVERINSTRASSE

  • By plane

    DUESSELDORF At 45km / 28.13 miles

  • By plane

    FRANKFURT RHEIN MAIN At 160km / 100 miles

  • By plane

    KOELN BONN AIRPORT At 15km / 9 miles

  • By train

    BAHNHOF KOELN DEUTZ At 3km / 1.86 miles

  • By train

    DOM STATION CATHEDRAL At 2km / 1.25 miles

  • By train

    HAUPTBAHNHOF KOELN At 1.5km / 0.93 miles

GPS :50.929514, 6.957017

Our accommodations

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of the Some rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

Standard Room with 1 king-size bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Standard Room with twin beds

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Superior Room with 1 king-size bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Privilege Room with 1 king-size bed, balcony

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

MyRoom by Samira: Thula Thula/Standard Room with twin beds

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

MyRoom by Patrick: Chocolate Dreams/Standard Room with twin beds

  • Max. number of persons: x2
  • Area: From 21
  • Wireless internet in your room
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk
  • Direct dial telephone(...)

Junior Suite with king-size bed

  • Max. number of persons: x3
  • Area: From 40
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Privilege Suite with king-size bed

  • Max. number of persons: x2
  • Wireless internet in your room
  • Free in Room Mineral Water
  • Coffee/tea making facilities
  • Satellite/cable colour TV
  • Business Desk(...)

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 10

  • Maximum size: 200 m²

  • Maximum capacity: 200 people

  • Maximum banquet capacity: 160 people

Find out more
Mercure Hotel Severinshof Koeln City Meeting Room

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

6,064 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,393 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2018

Loved it here

TripAdvisor rating 4.0/5

Vacation24212237472 Family - 14/04/2019 TripAdvisor review

The junior suite was perfect for us, very clean and daily maid service and fresh towels. Central with trains accessible and walking distance to many parts. Lovely breakfast, also friendly staff. I am usually not a good sleeper but had such good sleeps here.

Dear Mercure guest, Thank you very much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

We really appreciated the stay and want to come back

Customer review rating 4.5/5

Patrick F. Couples - 12/04/2019 AccorHotels certified review

The room was really nice and big. We really enjoyed. Due to only one night of stay, we did not have the time to test the gym and sauna. The food in the restaurant for dinner and breakfast was good and tasty. The general service and employees were very friendly and supportive.

Sehr geehrter Herr F., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihr positives Feedback haben wir uns sehr gefreut und geben dieses sehr gern an das gesamte Team weiter. Sehr geehrter Herr F., wir freuen uns, Sie bei Ihrem nächsten Aufenthalt in Köln wieder bei uns begrüßen zu dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Good hotel

Customer review rating 4.5/5

Anonymous Families - 10/04/2019 AccorHotels certified review

Really good hotel with good stuff unless the lady reception supervisor really she do mastic and she not say sorry until I coming down to reception she said I right to send housekeeping to week up us at 10am

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great Hotel!

Customer review rating 4.5/5

Teresa Solo - 09/04/2019 AccorHotels certified review

The hotel and the staff were amazing. I very much enjoyed staying here. The employees and staff could not have been more nice. My stay was 5 nights and everything was lovely. There is only one small thing I would change about my experience, I really wish they had washcloths. I did ask at the front desk but the smallest towel they have is a hand towel. Otherwise, fabulous! Great location too, within walking distance of many points of interest as well as restaurants and bars too. I did eat a few meals at the hotel and all were great!

Dear Mrs. V., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 4.5/5

С. Business - 05/04/2019 AccorHotels certified review

Everything was fine

Dear Mr.S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Very good location

Customer review rating 4.5/5

N M. Couples - 04/04/2019 AccorHotels certified review

Nice staff & very good location

Dear Mr. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. M., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good location

Customer review rating 4.5/5

Andy Couples - 03/04/2019 AccorHotels certified review

Good location. Decor in bedroom outdated, yet bathroom is modern. Furnitures a bit dusty

Dear Mr. C., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. C., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Unhelpful staff

Customer review rating 4.5/5

Mehdi Business - 27/03/2019 AccorHotels certified review

I arrived only 40 minutes before the usual check-in time but I was told that I have to return at 3:00pm because the room is not ready. I explained that I am a member of Accordhotels and if possible the room be prepared earlier which was rejected straight away.

Dear Mr. H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Due to the booking situation we are regrettably not always able to offer a earlier check in. Dear Mr. H., we appreciate your concerns, and we hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Very good service staff, but some limitations for premises and on-line check-in

Customer review rating 4.5/5

D. Business - 27/03/2019 AccorHotels certified review

Service staff was very friendly and competent. The food in the restaurant was good as well. As to the room: 1) The safe deposit box was not functioning (empty battery?) 2) The bottle with shower gel inside of the shower was empty. 3) As part of the online check in, I have entered data with respect to the billing address. As already many times before in other Accor hotels, also this time, the hotel staff did not have any information of the billing address in their computer 4) As in many other Accor hotels, also this time, the hotel staff could not see that I had already made a reservation for breakfast. It took a while to figure out for them. As to the breakfast: 1) It looked like personnel was overloaded. When I arrived at breakfast at 7:45am, there were no tables ready for seating. All were covered with used plates, cups and cutlery.

Sehr geehrter Herr D., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Severinshof Koeln City die Zeit genommen haben, uns zu schreiben, und bedauern sehr, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Wir versichern Ihnen, dass wir Ihren Hinweisen nachgehen und die notwendigen Maßnahmen ergriffen werden, um die Qualität der benannten Serviceleistungen nachhaltig zu verbessern. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Good

Customer review rating 4.5/5

Martijn Couples - 27/03/2019 AccorHotels certified review

Good hotel for a citytrip. We had a big and clean room. Quality of the pillows is poor. Staff is very friendly. We did the online check in for the first time but when we arrived in the hotel we had to check in again. (fill in all our personal information) So that went a bit messy. Rest of our stay was perfect! also check out went very fast. We should get the invoice in our mail, but so far we haven't had the invoice jet.

Dear Mr. v., we received your comments regarding your stay at our hotel and appreciate the time you have taken to give us your feedback. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry that your online check in didn't work. We already send you the invoice again today and hope you received them. Dear Mr. v., please apologize all inconvenience this caused to your and we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Very modern hotel that was comfortable with friendly staff.

Customer review rating 4.5/5

Peter G. Couples - 26/03/2019 AccorHotels certified review

Room was spacious, clean and comfortable. Staff were friendly and helpful. Due to the design it was not easy getting in and out of bath. We did not eat breakfast due to the high cost. When booking the hotel online I did not realise that city tax was not included, so being charged on checkout was a surprise.

Dear Mr. G., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. G., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Receptionists not the best.

Customer review rating 4.5/5

Ivana S. Couples - 25/03/2019 AccorHotels certified review

Overall was good. Location and cleanliness are the best asset to this hotel. Some receptionists are good others need to learn how to smile and learnt a bit more about customer service.

Dear Mrs. S., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Your remark of the missing friendliness and politeness of our staffs have been noted. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We appreciate your concerns, and we hope that you will give us the op-portunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Could not have been better

Customer review rating 4.5/5

Anthony O. K. Friends - 06/03/2019 AccorHotels certified review

Every one who works there is higtly trained and will do everything the guests need and are always happy to help no matter what you need .

Dear Mr. O K., We are very pleased to have had you back with us this Carnival and we thank you very much for your kind feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

As good as we remember

TripAdvisor rating 4.0/5

macvocal Couples - 04/03/2019 TripAdvisor review

Bedding was excellent (feel at home). Enough room for two to manœuvre within the room. As usual, your personnel attitude is top notch. Our spot in Cologne! (we go once at least once a year: it is a city that, with its size and feel makes us think of Montreal.

Dear Mercure guest, Thank you very much for your kind feedback. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

A pleasant stat

Customer review rating 4.5/5

Safaa Families - 03/03/2019 AccorHotels certified review

Enjoyed the stay. Rooms are great and so is the house keeping services. It would help if other services were improved as well

Dear Mrs. A., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mrs. Alasallem, we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Winner

Customer review rating 4.5/5

Troy Couples - 24/02/2019 AccorHotels certified review

The hotel is lovely, the rooms are nice and big. Not too far from the station and the major shopping district. Staff extremely helpful as wel

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

It was pleasant.

Customer review rating 4.5/5

Mirko Families - 19/02/2019 AccorHotels certified review

The hotel is well located, the stuff is pleasant and we enjoyed our stay in Köln.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Unwelcoming

TripAdvisor rating 4.0/5

luciolealbigeoise Family - 19/02/2019 TripAdvisor review

The reception staff is not unwelcoming. Nobody takes time to explain slowly in english where is the mercure park. The tourist taxt to Koëln is very hight. It's very stranger, the waitress said it wasn't the room service on friday evening???

Dear Mercure guest, Thank you very much for your feedback regarding your stay at our hotel. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We hope that we will soon have the opportunity to welcome you again in our hotel and convince you of the quality of our service. With best regards, your team from Mercure Hotel Severinshof Köln City

Great

Customer review rating 4.5/5

Anonymous Business - 15/02/2019 AccorHotels certified review

My stay at Mercure Hotel was good, the personal is very nice and helpfull, the breakfeast hat a large variaty of options. What I don't understand is why, if the rezervation is on my name but i booked through an agency I can't get any point, there are still my money and my option to stay at the hotel. I have a lot of meetings and stuff to do and don't have the time to book a room directly from your website or app, i do however work with an agancy who does everything for me, room booking, flights, train, and so on. I have also a member Card from Marriott and there as long as the room is on my name it doesn't matter how i have booked it or paid for it. Please try to fix this and change it. I don't find it normal. Probably I will choose a Marriott hotel next time in order to book it also through the agancy. I would have give a 10, if i could also receive my points.

Dear Mrs. D., Thank you very much for your feedback. We are pleased to hear that your stay with us was to your delight. We also thank you for your information regarding the Accor LeClub points system. We understand your disappointment with the current situation of our system unfortunately we are not able to make any changes at this moment but we will forward your inquiry to our management. We apologize for the inconveniences this has caused to you and we hope we can welcome you in our hotel again in the near future. Kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

not really dissatisfied

Customer review rating 4.5/5

Anonymous Business - 12/02/2019 AccorHotels certified review

unfortunaltely, in my 1st room the drain was blocked. the 2nd room was very small. the bathroom was also very small. Also the extra fee was disappionting

Sehr geehrter Herr S., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Severinshof Koeln City die Zeit genommen haben, uns zu schreiben, und bedauern sehr, dass in dem von Ihnen zunächst bezogenen Zimmer nicht alles zufriedenstellend war. Bitte entschuldigen Sie vielmals die Ihnen entstandenen Unannehmlichkeiten. Leider sind uns bezüglich der Kulturförderabgabe, die wir an die Stadt Köln abführen müssen, die Hände gebunden und wir danken Ihnen für Ihr Verständnis diesbezüglich. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor
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