Mercure Hotel Severinshof Koeln City 4 stars

TripAdvisor rating 4.0/5 1,377 reviews
Mercure Hotel Severinshof Koeln City
See on a map
+ 21 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I can take advantage of the Members' rate

Hotel extras

  • City center location

  • Max. 6 minutes' drive to the LANXESS Arena and Koelnmesse exhibition center

  • Public transport links right in front of the hotel

  • 6 conference rooms with cutting-edge technology for meetings and events

  • Fitness center and sauna for relaxation

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Pets allowedPaying
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / IroningPaying
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

The City of Cologne charges a cultural levy of 5% on private overnights. Business travelers will find more information at https://www.stadt-koeln.de/politik-und-verwaltung/finanzen/kulturfoerderabgabe

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199
Einfahrt Tiefgarage:
Kleine Spitzengasse
50676
koeln
germany

Tel: +4922120130

Fax: (+49)221/2013666

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   132, 106 SEVERINSTRASSE

  • TRAM STRASSENBAHN :   3, 4, 17 SEVERINSTRASSE

  • By plane

    DUESSELDORF At 45km / 28.13 miles

  • By plane

    FRANKFURT RHEIN MAIN At 160km / 100 miles

  • By plane

    KOELN BONN AIRPORT At 15km / 9 miles

  • By train

    BAHNHOF KOELN DEUTZ At 3km / 1.86 miles

  • By train

    DOM STATION CATHEDRAL At 2km / 1.25 miles

  • By train

    HAUPTBAHNHOF KOELN At 1.5km / 0.93 miles

GPS :50.929514, 6.957017

Our accommodations

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of the Some rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

Standard Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Privilege Room with 1 king-size bed, balcony

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

MyRoom by Samira: Thula Thula/Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

MyRoom by Patrick: Chocolate Dreams/Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Junior Suite with king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Privilege Suite with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

7,006 reviews

tripadvisor

TripAdvisor Rating 4.0/5

1,377 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

Stay for Anuga 219

TripAdvisor rating 4.0/5

pmcoola Business - 12/10/2019 TripAdvisor review

all great, not luxury but decent property overall. Location is fantastic if you want to be close to KolnMesse else would suggest other similiar properties in downtown. housekeeping was very poor, however. Coffee cups were not taken away, stirrer and coffee tea sugar sachets were not replenished. also housekeeping would enter even when we were in the room. need to have a Do Not Disturb element to avoid this. room circulation was not great and bathroom was tiny with no lock on door for privacy.

Customer review rating 4.5/5

Jennifer F. Couples - 04/10/2019 AccorHotels review

Warm welcome by Maria and very efficient processing into particularly comfortable and airy room 434 with every convenience plus bonus of balcony view to an incredible sunset. Perfect tasty light dinner served by the delightful Stefan. Our two nights here were excellent and we would recommend to others.

Dear Mrs. F., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with Maria and Stefan. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Lovely Room, Great Service

Customer review rating 4.5/5

Rachel Couples - 01/10/2019 AccorHotels review

Our stay was great! The staff at the front desk were courteous and helpful, the minute we walked in it was a very comforting and high end vibe. We were given a suite upgrade which was so helpful to put our luggage, as we were travelling to many cities and needing to repack as we went, so it was nice to have space to move around. Bed and room overall was very comfortable.

Dear Mrs. Z., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Improving, yet not consistent

Customer review rating 4.5/5

Mark Couples - 30/09/2019 AccorHotels review

Friendly, attentive staff By far not enough lift capacity during check-out rush and house keeping using both lifts as well Rooms and bathrooms a bit small for the room rate

Sehr geehrter Herr Fürst, Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen, denn Ihre Ausführungen sind für uns sehr wichtig in unserem Bestreben, Ihren Erwartungen und Wünschen zu entsprechen. Bitte entschuldigen Sie, dass es beim Check out zu kurzzeitigen Engpässen gekommen ist. Wir können Ihren Unmut hierüber gut nachvollziehen. Sehr geehrter Herr Fürst, wir freuen uns, wenn wir Sie dennoch bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Mediocre At Best

Customer review rating 4.5/5

Kate Couples - 27/09/2019 AccorHotels review

The hotel is clean and well located near the bus and subway stops. That’s where its virtues end. The staff are completely disinterested in assisting guests. The man in charge of the front desk at night was beyond useless. We advised that our sink didn’t drain and mini fridge wasn’t cold. They said they’d ‘look into it’ but never followed up. You can hear the subway at night which is disrupting and the area is not safe to walk around at night. For the price they charge, it’s not even close to worth it.

Dear Mrs. H., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 4.5/5

Anonymous Families - 27/09/2019 AccorHotels review

Toll

Sehr geehrter Herr L., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihre positive Rückmeldung haben wir uns sehr gefreut und geben diese sehr gern an das gesamte Team weiter. Sehr geehrter Herr L., es war uns eine Freude, dass wir erneut Ihr Gastgeber sein durften. Wir freuen uns auf Ihren nächsten Aufenthalt bei uns. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Comfort stay

Customer review rating 4.5/5

Ajay Business - 27/09/2019 AccorHotels review

Nice overall stay. Just didn't like that iron is not provided in rooms.

Dear Mr. K., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. K., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Extremely satisfied is the right sentence

Customer review rating 4.5/5

Yannick Business - 27/09/2019 AccorHotels review

Everything was nice. The room is comfortable and clean. All the products (shampoo, soap,...) were available. Person at reception was very kind. Thank you.

Dear Mr. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have for-warded your comments to our team. Dear Mr. M., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good hotel, well situated, facilities very good

Customer review rating 4.5/5

Desmond C. Business - 23/09/2019 AccorHotels review

Everything was very good with the stay, breakfast was especially good for choice. Beds were comfortable, shower was excellant, towels needed upgrading as were a little thin and not fluffy. Internet speed was good enough to work on email and databases.

Dear Mr. C., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. C., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great hotel with very helpful staff.

Customer review rating 4.5/5

Anthony, U. Couples - 22/09/2019 AccorHotels review

Hotel was clean, breakfast was good quality and staff were very welcoming and helpful. Only suggestion for improvement may be an iron in the room, instead of having to find the ironing room, but this is a minor inconvenience.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Pleasant stay

Customer review rating 4.5/5

Jo Couples - 20/09/2019 AccorHotels review

Good hotel, near the commercial center and the old city (altstatdt). Good food and good service. Parking underground.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Decent hotel, close to public transportation. 3 stops away from Koelmesse.

Customer review rating 4.5/5

N. B. Business - 18/09/2019 AccorHotels review

The website mentions beach access and ski lifts. I couldn't find either.

Dear Mrs.B., We received your comments regarding your stay at the Mercure Hotel Severinshof Köln City and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We sincerely regret that you have the wrong information about a beach access and ski lifts near our hotel. This information is not mentioned on our homepage, maybe on the homepage of an external supplier. We are very sorry about that. Dear Mrs. B., we hope that we have the opportunity of welcoming you again soon at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Quality service

Customer review rating 4.5/5

Deborah Families - 16/09/2019 AccorHotels review

Staff were excellent. Helpful and attentive. Well done.

Dear Mrs. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great Hotel

Customer review rating 4.5/5

Liat A. Business - 15/09/2019 AccorHotels review

great hotel. well positioned for public transport to the conference and back. I would have loved to have breakfast at the hotel as it makes things much easier prior leaving for the conference however we found the price very expensive compare to what we are used to from other hotel (19 Euros compared to 9 - 11 Euros from other hotels) and had to miss out on breakfast at the hotel which was extremely disappointing.

Dear Mrs. A., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mrs. A., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good service old infrastructure

Customer review rating 4.5/5

Pauline Business - 13/09/2019 AccorHotels review

The stay was good and location is close to the U bahn. However the rooms are vey old looking and do not have some of the equipment one would expect in a 4 star such as iron, or body lotion

Dear Mrs. M., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Perfect short stay

Customer review rating 4.5/5

Ryan Couples - 10/09/2019 AccorHotels review

Reception staff friendly and helpful, sauna facility great, comfy bed, big TV, an extremely tasty breakfast including omelette cooked by friendly staff, bus and metro train outside front door.

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 4.5/5

Lisa Business - 10/09/2019 AccorHotels review

Terrible!!!

Dear Mrs. R., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies for all your inconvenience during our short term technical problem with the warm water supply on the morning of the 03. September 2019. Please rest assured , that we took the appropriate measures to address the issue and prevent future occurrence. Dear Mrs. R., please be so kind and give us a short answer in return, regarding our E-Mail, which we sent to you on September 27th. Once again, we apologize for all the inconveniences during your stay and it is our hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Pretty good

Customer review rating 4.5/5

Steve W. Friends - 09/09/2019 AccorHotels review

Friendly staff, clean, reasonably appointed rooms.

Dear Mr. W., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. Worthingtion, we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Fantastic!

Customer review rating 4.5/5

D Business - 05/09/2019 AccorHotels review

Super helpful staff, comfy bed and hotel in a great area for travel.

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Too hot

Customer review rating 4.5/5

Tamara F. Business - 04/09/2019 AccorHotels review

When I arrived, my room was only reachable over a flight of stairs where I had to carry my heavy suitcase up in high heels. Also, the room was really hot and even with letting the aircon run for hours on the highest level, it didn't really cool down. Sleeping there was hence quite unpleasant.

Sehr geehrte Frau F., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Severinshof Koeln City die Zeit genommen haben, uns zu schreiben, und bedauern zutiefst, dass die erbrachten Serviceleistungen Ihren Erwartungen nicht entsprochen haben. Für die entstandenen Unannehmlichkeiten bitten wir Sie vielmals um Entschuldigung. Die Hotels der Marke Mercure setzen alles daran, um Ihnen bei jedem Ihrer Aufenthalte eine optimale Servicequalität anzubieten. Bitte entschuldigen Sie, dass wir es versäumt haben, Sie auf die besondere Lage einiger unserer Superior Zimmer hinzuweisen. Gern haben wir vermerkt, dass Sie zukünftig ein Zimmer in einer unserer anderen Etagen wünschen, die mit den Aufzügen erreichbar sind. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in koeln