Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

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4.0/5 1,206 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Pet allowed 12  EUR
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Pet allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of theSome rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

  • 253 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 3,854 reviews

Our guest reviews for Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,206 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Lready Friends - 12/12/2017
« Markets »

Fantastic breakfast and decor Found the room and bedding a little cold I forgot my travel adapter and the hotel didn't have any spare which you'd expect in a 4 star establishnent

AccorHotels certified review
H. Couples - 11/12/2017
« Stress free and comfortable »

Stayed with the hotel a number of times now and am very happy with the service and accommodation. Staff very pleasant and mostly happy to say hello to the dog that accompanies us.

AccorHotels certified review
Anonymous Business - 10/12/2017
« Great Hotel Great Location »

Delightful rooms, convenient location and very friendly and helpful staff.

AccorHotels certified review
M.t Couples - 08/12/2017
« Nice hotel, good location. »

The location of the hotel is good with the U-bahn only a step away. But you can walk to the centre within 20 mins. The hotel inside is nice and modern. The room is of good quality but unfortunately it does distinctly smell of cigarette smoke. The staff are attentive and friendly.

AccorHotels certified review
Mactraveller Couples - 05/12/2017
« Great location, friendly staff, nice amenities »

We were able to walk to the Dom, the main shopping area plus visit 4 Christmas markets due to the location. Room was really nice with a view of the courtyard. Our room had lots of wardrobe space, ample size bathroom, a safe, fridge with a King bed. TV was high quality but a few more English channels would gave been nice. The workout area had a rowing machine, couple of treadmills, couple of elliptical machines in a grotto like setting. Sauna looked to be practically brand new.

AccorHotels certified review
Ally Solo - 05/12/2017
« Barking dog and horrible check out »

Neighbour left dog alone in the room which proceeded to bark for 2 hours - when I alerted staff to this they did quickly resolve but it did involve me having to pack up and relocate. Check out was a horrible experience - despite having my deposit, the card machine wouldn't confirm the payment. Staff just kept trying the same thing over and over again. I ended up having to resolve it myself with the bank.

TripAdvisor review
Couples - 05/12/2017
« Nice and Cozy »

The hotel is appealing, cozy and spacious at the same time. Staff is helpful, everything runs smoothly. Breakfast is particularly good, offering a variety of foods and drinks, making the begining of the day very pleasant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pawel, Thank you very much for your kind feedback regarding your stay at our hotel. We wish you a nice Christmas time and look forward of welcoming you soon again. Kind regards, your team from Mercure Hotel Severinshof Köln City

AccorHotels certified review
Francisco P. P. Business - 03/12/2017
« It was a very unpleasent eperience with the receptionist Mr Patrick Föster. He should be treating with people. »

It was a disater. I am a frequente business traveller. I visit Germany 3 or 4 days almost everyweek. The previous night, I stayed in the Park Inn in Cologne and as always in Dorint or Radisson Blue they did not charge me he CITY TAX MwCt.when I said I was a business traveller, I had just to sign a document saying that I was in a business travel and the name and details of my Company and address in Barcelona. I am a business traveller I work for a comany that has the European Headquarters in Cologne. I Asked for the invoice to be writen at the name of the Company I work for. He was very unpolite and without even looking at me and without moving from his desk, I was in another desk being atended by a trainee, he said shouting that I must pay because I did not book through my Company in front of many other customers in line. I booked through the Accor App which I find more convinient in the digital era. I was a very loyal customer of the Accor chian, time ago and after another bad experience in a Novotel Andorra I started to visit other hotel chains. At the end you charge me unfairly 8,73€ but it i snot the amount it is the fact of being mistreated as a customer with a silver loyal card, (it was gold many years). I paid 183,33€ for only the room one night!! to be mistreated!!

AccorHotels certified review
Matt Families - 02/12/2017
« Fine, but please change the disposable cups! »

Rooms very well noise insulated and right next to a tram stop. Junior suite was spacious and a suitable travel cot was provided as requested. Minor points to improve: under the sofa didn't seem to have been vacuumed properly, there was only one regular teabag (for 2 or more guests) and disposable cups were provided instead of ceramic cups. There is a request to reuse towels for environmental reasons, but if you care about the environment, please change these disposable cups to ceramic cups which can be washed and reused! Parking is expensive at 17 euros/day but the car park is directly under the hotel with a lift to reception/rooms

AccorHotels certified review
Mf Friends - 02/12/2017
« Great place to stay »

Excellent hotel. Close to the centre of Cologne. Gorgeous breakfast ,clean spacious rooms. Staff very professional and pleasant. Great value for money

AccorHotels certified review
D.g. Friends - 02/12/2017
« Fantastic »

The long weekend stay was very good. Staff at reception and restaurants were very friendly and helpful. Room and the hotel in general is very clean. Breakfast buffet was really good. The train station in front of hotel is very useful.

AccorHotels certified review
Jan Families - 28/11/2017
« Functional hotel, well located »

Functional hotel, well located. The hotel is clean. It is a chain hotel. Still the management and the personnel should try to do some effort, to make the stay more personal and warmer.

TripAdvisor review
Couples - 28/11/2017
« A great experience »

Welcoming staff and a very nice clean room. The location is ok and will be improved once the long-awaited tram station is finished. We like walking though and the location is very convenient for the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, Thank you very much for your kind feedback regarding your stay at our hotel. We looking forward of welcoming you soon again. Kind regards, your team from Mercure Hotel Severinshof Köln City

AccorHotels certified review
Le V. P. Business - 18/11/2017
« Good service! »

Good service! But the city tax is strange for me! And it would be perfect if you change breadfast menu frequently!

AccorHotels certified review
J. V. H. Business - 17/11/2017
« pretty standard »

Pretty standard, not a sympatic rather rude host at the check in desk who thought that picking up a call and having a discussion with a colleague is more important than stopping checking in paying guest as we were halfway the process. really rude

AccorHotels certified review
David P. Couples - 16/11/2017
« Everyone was friendly and efficient »

We had a flight delay so I had to book at very short notice online at the airport. When we arrived an hour later they were expecting us already. Bar staff were very friendly and helpful. Breakfast was very good. The only downside was that I wasn't offered a welcome drink as a Silver card holder.

AccorHotels certified review
Anonymous Business - 13/11/2017
« Steven P. »

A well run hotel in a great location, Just a little disappointed the English news channels are no longer available (Sky News/BBC world), but a great a

AccorHotels certified review
Wattie Business - 08/11/2017
« The hotel is closed to U station and very convenient for travelling to Koln Messe just 3 stops by train. »

Our room on 4th floor underroof is big space and clean. We will come back next year.

AccorHotels certified review
Reinhart Friends - 02/11/2017
« Nice »

It was good

AccorHotels certified review
Anonymous Friends - 28/10/2017
« Friendly Service, clean, comfortable room and a varied breakfast bar. »

The convenient hotel car park underground, the helpful reception staff, the friendly waiters both for the delicious dinner and breakfast made it an all round positive experience.

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