Mercure Hotel Severinshof Koeln City 4 stars

TripAdvisor rating 4.0/5 1,436 reviews
Mercure Hotel Severinshof Koeln City
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+ 21 Services
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Hotel extras

  • City center location

  • Max. 6 minutes' drive to the LANXESS Arena and Koelnmesse exhibition center

  • Public transport links right in front of the hotel

  • 6 conference rooms with cutting-edge technology for meetings and events

  • Fitness center and sauna for relaxation

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-out
  • Dry cleaning / Ironing
  • Currency exchange
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Leisure and activities
  • Fitness centre
  • Well-being
  • Bicycles rental (Nearby)
Business services
  • 6 meeting room(s)
  • Self service business centre
  • Copy/print service available
Information message

The City of Cologne charges a cultural levy of 5% on private overnights. Business travelers will find more information at https://www.stadt-koeln.de/politik-und-verwaltung/finanzen/kulturfoerderabgabe

Hotel location

Mercure Hotel Severinshof Koeln City

Severinstr. 199
Einfahrt Tiefgarage:
Kleine Spitzengasse
50676
koeln
germany

Tel: +4922120130

Fax: (+49)221/2013666

Contact email

Check-in from 15h00

Check out up to 12h00

  • BUS :   132, 106 SEVERINSTRASSE

  • TRAM STRASSENBAHN :   3, 4, 17 SEVERINSTRASSE

  • By plane

    DUESSELDORF At 45km / 28.13 miles

  • By plane

    FRANKFURT RHEIN MAIN At 160km / 100 miles

  • By plane

    KOELN BONN AIRPORT At 15km / 9 miles

  • By train

    BAHNHOF KOELN DEUTZ At 3km / 1.86 miles

  • By train

    DOM STATION CATHEDRAL At 2km / 1.25 miles

  • By train

    HAUPTBAHNHOF KOELN At 1.5km / 0.93 miles

GPS :50.929514, 6.957017

Our accommodations

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of the Some rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

Standard Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Standard Room with twin beds

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Superior Room with 1 king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Privilege Room with 1 king-size bed, balcony

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

MyRoom by Samira: Thula Thula/Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

MyRoom by Patrick: Chocolate Dreams/Standard Room with twin beds

  • Max. number of persons: 2
  • Area: From 21
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Junior Suite with king-size bed

  • Max. number of persons: 3
  • Area: From 40
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Privilege Suite with king-size bed

  • Max. number of persons: 2
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk

Our restaurants and bars

RELAX - FOOD, DRINKS & YOU

Type of cuisine: International

RELAX - Food, Drinks & You. Enjoy the relaxed lounge atmosphere of our restaurant: with a 198 g Black Angus burger and chips or sweet potato fries and a 0.2-litre soft drink. Save at least 10% with our online discount.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

A modern, convivial setting make our bar one of the most popular places to visit. Enjoy our selection of exclusive wines, a coffee that has been freshly prepared to barista standards or your favorite cocktail.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 6

  • Maximum size: 110

  • Maximum capacity: 70 people

  • Maximum banquet capacity: 56 people

Find out more

Our guest reviews for
Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.5/5

6,729 reviews

tripadvisor tripadvisor

TripAdvisor Rating 4.0/5

1,436 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

o.k.

Customer review rating 4.5/5

Anonymous Business - 14/08/2019 AccorHotels review

o.k.

still quite nice

Customer review rating 4.5/5

Anonymous Solo - 13/08/2019 AccorHotels review

This was my second time to stay here and it was still quite nice. The crew were all very friendly and smiling, and I felt welcome.

Nice room, okay service

Customer review rating 4.5/5

Jennifer Friends - 10/08/2019 AccorHotels review

The room was lively and comfortable. The front desk service, however, was not very knowledgeable to answer our questions and checkout was confusing.

Super

Customer review rating 4.5/5

Anonymous Business - 08/08/2019 AccorHotels review

toll

Good

Customer review rating 4.5/5

Alex Couples - 05/08/2019 AccorHotels review

Overall a lovely stay, the "pool" could do with a revamp as it looks more like a pond. Really good wine list though and really good food - try the soup!

Dear Mrs. W., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We are very sorry, that we do not have a pool in our hotel. We offer a sauna and some fitness equipments. Dear Mrs. W., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great location fantastic staff

Customer review rating 4.5/5

Sean Friends - 05/08/2019 AccorHotels review

Checking process was a bit lengthy but very friendly.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Super Hotel

Customer review rating 4.5/5

Herbert H. Solo - 27/07/2019 AccorHotels review

Alles bestens, super Hotel!

Sehr geehrter Herr W., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihre positive Rückmeldung haben wir uns sehr gefreut und geben diese sehr gern an das gesamte Team weiter. Sehr geehrter Herr W., es war uns eine Freude, dass wir Ihr Gastgeber sein durften. Wir freuen uns auf Ihren nächsten Aufenthalt bei uns. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

not worthy as expected

Customer review rating 4.5/5

Rocky Families - 22/07/2019 AccorHotels review

selection of breakfast is too slim. service disatisfied.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Very comfortable hotel in a very good location

Customer review rating 4.5/5

Jeremy Couples - 20/07/2019 AccorHotels review

Reception was good and friendly. Room was quiet and very comfortable. Breakfast was excellent. Very easy to walk into town or, if preferred, to take the underground, a minute' s walk away.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Helpful Young Woman

Customer review rating 4.5/5

Anonymous Solo - 19/07/2019 AccorHotels review

The climax to my visit was the very helpful young woman on her first day working at your hotel. She personally ensured that I got my English Car out of your tiefgarage without any problem. I wish her good fortune.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. Particularly with our new Front Office colleague. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great, definitely worth the price

Customer review rating 4.5/5

Tommi Friends - 14/07/2019 AccorHotels review

Staff was polite and friendly, room was clean and very comfortable

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good modern room

Customer review rating 4.5/5

Thomas S. Business - 12/07/2019 AccorHotels review

*Clean and very modern room with a nice layout. *Big TV *Balcony was however boring in spartan style with stone tile floor, not really inviting feeling, more like a space for someone who smokes. *Breakfast ok, but not extensive choices. *A bit confusing to find the room, a lot of corners and turnes to find the room.

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. S., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Everything was very good

Customer review rating 4.5/5

Roymk Couples - 09/07/2019 AccorHotels review

We stayed for 4 night and everything was great : Location, room amenities, cleanliness

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Good location but that's it

Customer review rating 4.5/5

Business A. Business - 05/07/2019 AccorHotels review

I was not happy with: - Long process for checkin and for checkout (their system being down twice in the same weeks) - 5th floor room has a curved ceiling where I hit my head twice when coming of the bed, I would suggest you put the bed in a safer way. - Night staff could not provide an alternative pillow to standard ones which really uncomfotable - The AC system was barely working in the room in a week where temperature reached 39c

Dear Mr. I., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Wonderful service

Customer review rating 4.5/5

Anonymous Families - 05/07/2019 AccorHotels review

We enjoyed everything about our stay

Dear Mrs. B., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Please apologize the confusion regarding the billing. We hope everything is fine now. Dear Mrs. B., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Excellent

Customer review rating 4.5/5

Niall Friends - 01/07/2019 AccorHotels review

The hotel was ideally situated and the price was great. The reception staff member that checked me was extremely polite, friendly and the service was excellent

Dear Mr.B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Nice hotel and good service

Customer review rating 4.5/5

Anonymous Business - 30/06/2019 AccorHotels review

Hotel was pre-paid, yet I needed to pay €250 deposit, however my my colleague did NOT have to do this? Some days just telling room/name at breakfast was enough, yet on other days filling out a bill was needed, confusing and un-neccesary. I really liked the don-t-clean-my-room label in exchange for drink/donation as cleaning room every day is really not needed and makes you feel more at home.

Dear Mr. L., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. L., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Excellent hotel

Customer review rating 4.5/5

Gary Couples - 23/06/2019 AccorHotels review

Excellent stay. All staff friendly, welcoming and professional. Room very clean. Breakfast excellent. Will definitely return.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Great stay

Customer review rating 4.5/5

Anonymous Couples - 23/06/2019 AccorHotels review

Nice room, nice staff, slightly rough looking area but not hotel's fault obviously. We don't go out at night but wouldn't feel safe as women alone walking if we did

Dear Mrs. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager
Customer review rating 4.5/5

Anonymous Solo - 22/06/2019 AccorHotels review

Alles super.

Sehr geehrter Herr S., Sie haben sich die Zeit genommen, um uns über Ihren Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihre positive Rückmeldung haben wir uns sehr gefreut und geben diese sehr gern an das gesamte Team weiter. Sehr geehrter Herr S., wir freuen uns, wenn wir Sie bei Ihrem nächsten Aufenthalt in Köln erneut bei uns begrüßen dürfen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor
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