Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

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4.0/5 1,234 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Pet allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of theSome rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

  • 253 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,180 reviews

Our guest reviews for Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,234 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Masood V. Business - 15/02/2018
« Mr »

Really I enjoined in cologne at your hotel The personals so perfect P

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.V., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Olivier S. Couples - 12/02/2018
« Nice hotel ambiance »

Nice hotel ambiance and kind staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
A.s Business - 08/02/2018
« Nice layout and friendly staff »

From the outside of the hotel I must admit I was a bit reluctant about this hotel. The appearance in my opinion isn't amazing. However once you get inside you quickly forget about that. The interior is modern and has a nice bar downstairs. The room was okay but I would have preferred a double size duvet that covers the whole bed rather than one single duvet. I did highlight this to reception and they kindly sent me another single duvet to my room but I think most people would prefer a double. The pillows could be better as well, they felt really small and didn't provide any support. Rather than having an Iron delivered to your room you have to go up to the 4th floor where there is a communal ironing room. I would've preferred an iron in my room to be honest and the ironing boards they have on the 4th floor are a bit too small in my opinion. I only found 1/2 English channels and would prefer more but this is not a massive issue. Overall I enjoyed my stay and the location was amazing, only 2 minutes to walk to the tram which was really handy because I was attending the ISM show at the Koelnmesse (which is only 3 stops from the hotel). It only takes around 5 minutes on the tram to the Koelnmesse so this was really convenient. It took me around 10 minutes to walk into the center of Cologne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Simpson, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. Simpson, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Claire D. Business - 07/02/2018
« Very pleasant business trip »

Had a good stay at the Mercure during ISM trip. Staff are top class, very attentive and welcoming. The only negative was the lack of English speaking channels on the TV. The ones that were there, sky news, bbc news didnt't work. Would be nice to have an English movie channel or anything after a long day working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Ms. D., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
John W. M. Business - 03/02/2018
« Great stay spoilt by over zealous member of staff at check out »

Check in was good and when I said that I had to cut short my stay due to family ill health the lady was sympathetic saying that the hotel would give me 10% refund for the last two nights. I explained that I would only be leaving at around 6.00 pm and the lady informed me that it would be in order as I had a late check out so my last two nights would attract a 10% refund. On checkout I was served by the most rude and ignorant member of staff. He had finished serving a customer so I approached his desk. He told me in a very abrupt manner that he wasn't ready for me and he needed to finish some work. After several minutes he actually acknowledged my existence and started to tell me he needed my credit card as I had to pay for some extras. I said that I did not owe any money and asked what I owed money for. Then a lady dared to ask for the key for the left luggage room. He rudely told her that he was busy serving me and to wait her turn! He then informed me that I did not owe the hotel anything and in fact the hotel was reimbursing 10% for my last night stay. I told him that the lady at check in had told me that it would be for the last two nights to which he arrogantly said that as I had checked out after 4 o'clock so nullifying any reimbursement on that day. I then just said that I was not going to carry on an argument for 12 euros as I had an aeroplane to catch! The whole experience left me leaving the hotel with a bad feeling. This rude and arrogant member of staff was called Ricardo Boy and I would suggest that he is not the right kind of person for front of house. He was totally uncaring regarding customer service and this was in complete contrast to the other members of staff that we came into contact with during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Winnard, Thank you very much for your feedback concering your stay at our hotel. We are very sorry to hear that your stay with us was overshadowed by a rather unpleasent check-out experience. Please rest assured that this is not at all the Mercure standard. Furthermore, we have spoken to the involved staff members and due action were taken. A good contact to all our guests an a feel-welcome-atmosphere is our greatest concern and priority. We apoogize for all the inconveniences arising during your stay. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Alan Business - 02/02/2018
« Rabbit warren »

Whichever way you leave your room, it seem as if you walk 3sides to get to any lift/ stair etc. Breakfast buffet okay, all youth a lack of seats during peak times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. M., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Nigel Business - 01/02/2018
« Novel rooftop suite »

Have stayed. Any times in this hotel. The quirky rooftop suites are spacious with great views over the city and a useful terrace in summertime.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction. Dear Mr. C., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Anonymous Business - 30/01/2018
« Low quality for high price »

Room was small, had two tiny beds and I was refused a room with a double bed. Internet was non usable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. C., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. During your stay, our hotel was fully booked and we were just able to offer you the room typ (twin beded room) which you booked. We are very sorry about this. We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

TripAdvisor review
Family - 05/01/2018
« New year break »

Nice hotel not far from center of town nice facilities although we didnt get the chance to use there sauna facilities Helpful staff nice restaurants close by as well as a chocolate factory also railway system outside your hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Michael, Thank you very much for your kind feedback regarding your stay at our hotel. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. We hope that we soon have the opportunity of welcoming you again at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

AccorHotels certified review
B. Families - 30/12/2017

Your hotel is in dire need of customer service training. Although always pleasant the staff rarely followed through on anything and if they did it was not done correctly. Your towels are appallingly thin , soap was not refreshed and we are so upset about the taxi experience that we are stunned that a car service was called rather than a taxi and our trip to the airport in Düsseldorf cost us 135 euros when the lady at the front desk told us it would be between 50-100 euros. Can you refund us the cost!?

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Bogle, Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have forwarded your query regarding the transport costs to the company which drove you to the airport. Please be so kind and send you receipt of the costs to the company Class Cab (in…) they will check your concern. Thank you for your understanding that we can’t refund you any transport costs. Dear Mr. Bogle, we appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
John Couples - 30/12/2017
« Nice experience »

Very good stay Clean room Breakfast was goos

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Schoonbaert, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and forwarded your comments to our team. Dear Mr. Schoonbaert, we wish you a happy New Year and hope that we soon have the opportunity of welcoming you again at our hotel. Kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Florian Couples - 29/12/2017
« Good location with great breakfast »

Neat and tidy hotel. The breakfast buffet is very good, lots of options for every taste (from hearty to healthy, everything available). The location is very convenient, tram stop is right next to the entrance and it is only a 10 minute walk (if you are a slow walker) to the Koelner Dom. Staff is helpful and friendly. Had to lower the rating as our room (208) had a faint smell of cigarette smoke. Otherwise the rooms could do with more storage space but are generally well equipped and comfortable.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Leitner, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. Leitner, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Herawaty D. N. Families - 28/12/2017
« Clean and spacious room hotel »

Hotel room is spacious, clean and new...transport to hbf is very easy...bus stop in front of the hotel no 132 . Overall..very good hotel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Djauhary Ng, We wish you a happy New Year and we very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Louie H. Couples - 27/12/2017
« Very comfortable stay! »

A very nice room with a great king size bed and a good modern bathroom. Couldn’t fault our stay apart from there not being any tea and coffee in the room on arrival and no English TV channels. Would recommend.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Dowson-Hurley, We wish you a happy New Year! We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. Dowson-Hurley, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
John S. Couples - 26/12/2017
« Busy hotel with large comfortable bedrooms. »

Lovely large room, well appointed with adequate heating. Well situated for the Xmas markets near the Dom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Stevenson, We wish you a happy New Year! We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Annie Couples - 26/12/2017
« Was a nice stay. »

hello Stay was quite nice. Everything we asked for the staff were happy to help with. Didnt like the way the bed was made and wasnt warm enough for us int he room. Thanks Annabel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Inglis, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mrs. Everaert, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Valerio Friends - 24/12/2017
« Excellent service as usual »

Good location right outside the city center, rooms are very clean and comfortable, as in any Mercure. Highly recommended.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Santarelli, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and forwarded your comments to our team. Dear Mr. Santarelli, we wish you a happy New Year and hope that we soon have the opportunity of welcoming you again at our hotel. With kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Caroline M. Friends - 20/12/2017
« Well looked after »

The hotel is well placed for access to the Christmas markets. Staff were helpful and professional. The breakfast is excellent but a little overpriced.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Ms. M., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Carmen Couples - 19/12/2017
« The best hotel in Koln »

Me and my husband went to Koln multiple times in the past, so we've seen all kinds of hotels. This time, we chose Mercure Hotel Severinshotel and it has been amazing! The hotel is very close to the center and everything you need is present. The breakfast buffet was incredible and delicious! The staff was super friendly, the room was very clean, well-equipped and nicely decorated. The only thing we've missed was proximity to the station. We came by train and made a walk of 2km through the snow. But that is just a small thing. We would go back to this hotel anytime!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. For your nex arrival, please take the bus number 132 with the direction Mechenich (at the back side of the main station) and you will reach us just with 02 stops and in about 10 min. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Arjan J. Couples - 19/12/2017
« Perfect hotel and location to visit Koln »

Nice clean room, good breakfast for a reasonable price compared to the location to the old center of Koln.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. J., we hope that we soon have the opportunity of welcoming you again at our hotel. Merry Christmas and Best Wishes for 2018. Kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

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