Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

4.0/5 1,329 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of theSome rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

  • 253 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,135 reviews

Our guest reviews for Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,329 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Stephen Friends - 14/10/2018 AccorHotels certified review
« comfortable and relaxing »

Hotel location excellent - a short walk to city centre and Altstadt. Amenities excellent. Only fault was our room overlooked the Strassenbahn stop and this was extremely noisy from early morning to late at night.

Sg Couples - 14/10/2018 AccorHotels certified review
« Very good »

Perfect service. Very nice big room with a balcon. Not giving 10/10 because of the noise of the trains that was disturbing at times. But overall i was very satisfied.

Gerrit S. Business - 12/10/2018 AccorHotels certified review
« behavior at the reception quality of the rooms »

I arrived on 9th of October very late in the hotel.. At midnight I phoned to the reception and asked why the internet does not work.. The person kindly informed me that the server was down and only on the next morning someone could come to fix the internet system.. He apologized for it...but could not help me. So instead of using the internet I had to phone with my mobile phone to the USA as I had to communicate to several om my clients...Next morning when I was at the reception I asked the lady for a reduction on the price of my room nr 143 as I had a lot of costs due to the fact that the internet of the hotel did not work. The young lady kindly informed me that she can not take a decision but she went to ask someone and came back with a young who was sitting in the office behind the reception. So I explained him again the situation and he immediately answered on an arrogant way that it is not trough what I say as last night the internet was working and it was probably me who was not able to connect to the internet and he was not going to give any reduction...when I answered him that I travel a lot.. I work in an engineering cy and I really know how to connect to internet in hotels and especially it his colleague who informed me that the server was down...than it is probably correct what his colleague told me. This man at the reception was pretending that I was lying to get a reduction...and I must say you that this was a very unpleasant conversation. I paid the bill and be assured I will never stay in a Mercure hotel again. I do not need to be insulted by young staff of your company.

David M. Solo - 10/10/2018 AccorHotels certified review
« Wonderful, fabulous breakfast »

See above

Yasmin Families - 09/10/2018 AccorHotels certified review
« Enjoyable stay »

We have stayed here a number of times but the room we had this time was so lovely and quiet I slept very well so I was able to play much longer with my granddaughter after a good nights sleep.

Tanya Business - 09/10/2018 AccorHotels certified review
« Very Comfortable »

Room was great and very suitable. Front desk was fabulous on check in, and for that matter any time we needed anything. Happy catching the tram to our destination and walking in the evening for meals. Lovely location. Bed and pillows were comfortable

Anonymous Business - 08/10/2018 AccorHotels certified review

Very nice room, but a strong smell of humidity.

Ar Business - 06/10/2018 AccorHotels certified review
« Good to be there »

It was good to be at your Hotel,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. R., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Frederick D. T. Business - 02/10/2018 AccorHotels certified review
« modern decor, pleasant staff and very helpful tourist information shared by staff member »

very conveniently situated hotel on bus and train route. Lovely hotel room. Great size shower, though bathroon a tad small. Town tax took us by surprise that needed to be paid when checking in

N D. Couples - 01/10/2018 AccorHotels certified review
« Good quality, quiet hotel within walking distance of city centre »

Overall, this was a pleasant hotel to stay in. The room was large, airy and quiet. The bed was comfortable and the room air conditioned. We also used the fitness room, which is small but a useful additonal feature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. I., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. I., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Couples - 12/09/2018 AccorHotels certified review
« Great »

Lovely room, very pleasant and helpful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Evelyn Families - 10/09/2018 AccorHotels certified review
« Very friendly staff, satisfactory rooms »

I found it great, that there was an electric kettle in the room, but as it wasn't mentioned on the website so I brought my own. There was dust in some corners around the bedside tables. The bathroom had a very bad smell from the drain which we couldn't get rid of neither by leaving the door and window opened, nor by leaving the ventilator on for a few hours. We could check out till 12 but the stuff knocked at our door already at 10 to see whether we are out already so that the room can be cleaned. I can understand the rush, I was very happy myself that I got the room before 12 already and didn't have to wait till 3 pm, but it has put pressure on me to pack faster. Maybe the guests could be asked to leave the door opened when they leave, this way the suff will easily see who is already gone? I was very annoyed that I needed a credit card to book it within Germany. It wasn't possible to send me an invoice by mail and let me pay. Or use the PayPal. I haven't got a credit card. Nonetheless Mercure will always be the first hotel I'm going to use in the future.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. R., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We have informed our housekeeping department concerning your comments, please apologize all inconvenience we caused to you. Dear Ms. R., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Sandra P. Families - 06/09/2018 AccorHotels certified review
« Great location with easy access to transportation »

We had selected the hotel because of it's convenient location to our son's wedding, but found it was a great location for exploring the area. It is located immediately next to a train stop so within minutes of leaving the hotel you can be open a train headed to your destination. It is also a quick walk to the Rhine and the Alt Stadt. The front desk staff was very helpful with all our questions.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Ray L. Business - 04/09/2018 AccorHotels certified review
« Good accodation with great rail links »

All aspects where good. Only reason for not getting a 10 is the lifts are very slow, However it’s only 3 floors so not too much of an issue using the stairs

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. L., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Jo Business - 04/09/2018 AccorHotels certified review
« Great »

Staff were all very nice. A very enjoyable stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. J., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Betg Business - 30/08/2018 AccorHotels certified review
« Wonderful stay »

The hotel was wonderful, and the rooms were clean and comfortable. Breakfast was lovely. The service was polite and prompt. The only reason I gave a 9 not a 10 is that there was no coffee making apparatus in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Nigel H. Solo - 24/08/2018 AccorHotels certified review
« Very nice stay »

I have no complaints

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. H., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Mrs F. Couples - 14/08/2018 AccorHotels certified review
« best hotel stay in Koln »

The staff very helpful the room a very good size and very clean enjoyed the inside terrace did not go to the gym but will go next time I stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.f., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Paulo Friends - 11/08/2018 AccorHotels certified review
« Nice stay »

Nice stay at the hotel with very helpful staff and the room had everything need

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Milan Business - 10/08/2018 AccorHotels certified review
« Always perfect »

All was perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Slovakia, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. We are very pleased that your stay had been again to your satisfaction and have forwarded your comments to our team. Dear Mr. Slovakia, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

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