Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

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4.0/5 1,249 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WiFi in your room
    • WiFi access
  • Public indoor parking
  • Pet allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange

Leisure and activities

  • Fitness centre
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Nearby)
    • Billiards/Snooker (Nearby)
    • Bowling (Nearby)
    • Darts (Nearby)
    • Jogging track (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of theSome rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

  • 253 rooms
  • 100% non-smoking hotel
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Automatic air control
    • Safe deposit box in room
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Crib on request
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 4,404 reviews

Our guest reviews for Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 1,249 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
John P. Business - 18/04/2018
« Nice and easy location for the Kolnmesse Trade Shows »

It was fine - but as we were in late and out early each day because of FIBO you couldn't say we spent a lot of time using the hotel. We loved your breakfasts! We had one meal in the bar on one evening - which was reasonable for what it was. Other than that my only grumble would be that if I hang a "Please do not disturb" sign on my door it's because I don't need new towels or the bed made for me or the rubbish bins emptied. I am quite happy requiring my serviced on every 3rd day. Some customers are like that they want to save the planet more than your housekeeping staff do. Please ask them to follow the customer's wishes not the company policy!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Your remarks concerning your wish to save resources have been noted. Please rest assured that we have spoken to the concerning staffs and due actions were taken. Dear Mr. P., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
M. Friends - 16/04/2018
« Great place to stay for visiting Koelnmesse! »

Well equipped and reasonably priced accomodation in great location with very friendly and helpful staff!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Abraham R. Couples - 15/04/2018
« Very pleased and happy with the hotel »

We stayed for 3 nights in this hotel as a Leclub gold member. The hotel really appreciated us since the time we came until the day we left. Some minor issues occur but it was solved in no time. Location wise, the hotel was located right next to Severinstrasse U-Bahn station. This really helps to reach the city center without using car. The hotel also provide a paid parking lot for EUR 17 per day. We rent the car on the third day and used this facility. I was very impressed on their room. We got a very huge room on the 4th floor, next to the elevator as specified in the membership preference. We got the welcome package and welcome drinks as well. One minor issue happened when we checked out as one of the staff required us to pay additional parking fees that we did not use it. There was hotel internal miscommunication that affected us. We eventually did not pay but we have to explain and get into argument with the hotel staff. Obviously, we will come back to this hotel when we visit Koeln again.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Your remarks concerning the misunderstanding regarding the parking fees have been noted. Please apologize for all inconvenience this caused to you and rest assured that we have spoken to the concerning staffs and due actions were taken Dear Mr. R., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Greg B. Business - 15/04/2018
« Great place, Clean, comfortable and professional staff »

first I would like to thank you for the upgrade on the room, always a privilege to be an accor member. Room was clean, Beds were comfortable, and the service from Front of House to house keeping were very professional. Will be back again next year.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we are happy to welcoming you again next year! Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Anonymous Business - 02/04/2018
« Enjoyable stay »

The staff is very attentive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.Ebert, We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Ketan.p Business - 26/03/2018
« Awesome Experience »

Its was indeed a very awesome experience overall...everything was just perfect... a special word of Thank You" for Chef Matthias & his Wonderful team who took very good care of us taking into consideration our special dietary needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team, especially the kitchen team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
R Couples - 20/03/2018
« Not the best stay »

Room not cleaned properly one day only half cleaned -bed made but nothing replaced bathroom not cleaned and no new towels. Poor experience from reception staff - abrupt when responding to this didn't send anyone to redo the room and just went some towels. V poor experience in the sauna another guest was very rude to us directly and made us feel uncomfortable that we had to leave the sauna, about wearing swimsuits in the sauna. We raised this with reception staff and were told it was possible to wear our swimsuit but did not offer any further help or assistance. I would not recommend this hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Dhinsa, Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We apologize for the erroneous information given to you by one of our front desk staff members concerning the dress regulations in the hotel sauna. Unlike in other countries it is common practice to have a sauna unclothed in Germany. We are very sorry for the inacceptable and rude behavior you had to experience from the other guests in the sauna that day and that our front desk staff didn’t help you. We sincerely apologize for the inconveniences caused by this. We hope that you will give us the opportunity to better serve you in the near future. Sincerely AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
B. S. Business - 18/03/2018

Very satisfying

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Manu Couples - 18/03/2018
« Nice stay in Cologne city center »

The Mercure Severinshof is a perfect price /quality match just a lil' walk away (5-10') from Koeln city center.. The hotel is also perfectly located if you need to take the U-Bahn (less than 50m) and there are plenty of 'Backerei', snack, (give a try to the lil' thai one just opposite the U-bahn) and many more...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. P., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Jonathan B. Couples - 18/03/2018
« Great rooms! Great food! »

I was informed on arrival that my room had been upgraded, lovely room with a balcony. Breakfast was fantastic!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and have forwarded your comments to our team. Dear Mr. B., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Anonymous Business - 13/03/2018

In general very satisfied. Welcoming staff, clean, tasty food.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Silvia Couples - 13/03/2018
« Underwhelming experience for a **** hotel. »

While nothing was wrong per se (other than the inside cupboard containing the mini fridge which was extremely dusty and grubby), the experience of staying in your hotel was underwhelming. The room and bathroom were small, there was no bath tub, we had to make multiple trips up from the sauna area first to get towels, then the locker key, and then the bathrobe. The staff was not proactive in proposing these things when we mentioned going to the sauna.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Mushtaq Families - 04/03/2018
« Great staff, good facilities and a pleasant experience. »

We enjoyed our stay in Köln and a part of that was due to the great reception staff, facilities and experience at the Mercure hotel. The reception staff were extremely friendly and helpful and made us feel welcome. The rooms were of good quality and the bar/restaurant area was pleasant. We had breakfast there and were happy with the quality and selection. The hotel is situation near a metro stop and is a short walk to the river and city centre.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ali, We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Anonymous Solo - 26/02/2018
« Excellent »

My room was updrafed to a fantastic one which plwased me a lot. Moreover, the food at breakfast and bar were also nice with reasonable price. Overall, this is the hotel I will come back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Masood V. Business - 15/02/2018
« Mr »

Really I enjoined in cologne at your hotel The personals so perfect P

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.V., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Olivier S. Couples - 12/02/2018
« Nice hotel ambiance »

Nice hotel ambiance and kind staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
A.s Business - 08/02/2018
« Nice layout and friendly staff »

From the outside of the hotel I must admit I was a bit reluctant about this hotel. The appearance in my opinion isn't amazing. However once you get inside you quickly forget about that. The interior is modern and has a nice bar downstairs. The room was okay but I would have preferred a double size duvet that covers the whole bed rather than one single duvet. I did highlight this to reception and they kindly sent me another single duvet to my room but I think most people would prefer a double. The pillows could be better as well, they felt really small and didn't provide any support. Rather than having an Iron delivered to your room you have to go up to the 4th floor where there is a communal ironing room. I would've preferred an iron in my room to be honest and the ironing boards they have on the 4th floor are a bit too small in my opinion. I only found 1/2 English channels and would prefer more but this is not a massive issue. Overall I enjoyed my stay and the location was amazing, only 2 minutes to walk to the tram which was really handy because I was attending the ISM show at the Koelnmesse (which is only 3 stops from the hotel). It only takes around 5 minutes on the tram to the Koelnmesse so this was really convenient. It took me around 10 minutes to walk into the center of Cologne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Simpson, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. Simpson, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Claire D. Business - 07/02/2018
« Very pleasant business trip »

Had a good stay at the Mercure during ISM trip. Staff are top class, very attentive and welcoming. The only negative was the lack of English speaking channels on the TV. The ones that were there, sky news, bbc news didnt't work. Would be nice to have an English movie channel or anything after a long day working.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. D., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Ms. D., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
John W. M. Business - 03/02/2018
« Great stay spoilt by over zealous member of staff at check out »

Check in was good and when I said that I had to cut short my stay due to family ill health the lady was sympathetic saying that the hotel would give me 10% refund for the last two nights. I explained that I would only be leaving at around 6.00 pm and the lady informed me that it would be in order as I had a late check out so my last two nights would attract a 10% refund. On checkout I was served by the most rude and ignorant member of staff. He had finished serving a customer so I approached his desk. He told me in a very abrupt manner that he wasn't ready for me and he needed to finish some work. After several minutes he actually acknowledged my existence and started to tell me he needed my credit card as I had to pay for some extras. I said that I did not owe any money and asked what I owed money for. Then a lady dared to ask for the key for the left luggage room. He rudely told her that he was busy serving me and to wait her turn! He then informed me that I did not owe the hotel anything and in fact the hotel was reimbursing 10% for my last night stay. I told him that the lady at check in had told me that it would be for the last two nights to which he arrogantly said that as I had checked out after 4 o'clock so nullifying any reimbursement on that day. I then just said that I was not going to carry on an argument for 12 euros as I had an aeroplane to catch! The whole experience left me leaving the hotel with a bad feeling. This rude and arrogant member of staff was called Ricardo Boy and I would suggest that he is not the right kind of person for front of house. He was totally uncaring regarding customer service and this was in complete contrast to the other members of staff that we came into contact with during our stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Winnard, Thank you very much for your feedback concering your stay at our hotel. We are very sorry to hear that your stay with us was overshadowed by a rather unpleasent check-out experience. Please rest assured that this is not at all the Mercure standard. Furthermore, we have spoken to the involved staff members and due action were taken. A good contact to all our guests an a feel-welcome-atmosphere is our greatest concern and priority. We apoogize for all the inconveniences arising during your stay. We hope that you will give us the opportunity to serve you better in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

AccorHotels certified review
Alan Business - 02/02/2018
« Rabbit warren »

Whichever way you leave your room, it seem as if you walk 3sides to get to any lift/ stair etc. Breakfast buffet okay, all youth a lack of seats during peak times.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. M., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

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