Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

4.0/5 1,309 reviews
See on a map
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
See rates
Best price guarantee How it works?
From
From 80.00 EUR Non member rate
From 76.00 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
See rates

Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Pets allowed
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of theSome rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

  • 253 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 4,881 reviews

Our guest reviews for Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,309 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Milan Business - 10/08/2018 AccorHotels certified review
« Always perfect »

All was perfect.

Eugen Business - 08/08/2018 AccorHotels certified review
« Nothing to complain about »

Everryhing was satisfactory

Josma Families - 08/08/2018 AccorHotels certified review
« One night stay »

Excellent. We had an (as always) excellent dinner at the restaurant in the inner yard and appreciated very much the underground parking as the temperature was unusually high. We keep returning to this hotel for a lot of reasons (location, restaurant, grage, cleanliness etc.)

Family - 08/08/2018 TripAdvisor review
« One night stay »

We keep returning to this hotel for its location, the excellent restaurant, the good service, the cleanliness, the much appreciated underground garage when the temperatures are too high or too low etc.

Niki Couples - 07/08/2018 AccorHotels certified review
« Comforting for a weekend getaway »

Clean room (had a pleasant fragrance when entering). Location of hotel is very good (considering balance between highway and city access). Good value for money.

Ray Business - 06/08/2018 AccorHotels certified review
« Great base, and enabler to remain productive »

Excellent hotel and facilities well located to support my visit to Cologne

Couples - 05/08/2018 TripAdvisor review
« Kirill Konobeev, Moscow, Russia »

Excellent location (near U-bahn stop), nice atmosphere,friendly staff. Comfortably rooms (minibar included), restaurant located inside the building and in the courtyard. I highly recommend this hotel for stay

Pavel N. Business - 02/08/2018 AccorHotels certified review
« Super »

I use this hotel in my trips to Cologne regularly. is this one from the best hotels ( Location, service , personal)

Family - 26/07/2018 TripAdvisor review
« koeln city »

good hotel near city centre (10 minutes) Good value, helpful cheerful staff. I would recommend this hotel. two problems which affect the Accor group as a whole. 1- the coffee is awful. 2- I am a gold card member & object to having to read the fine print to work out what my free drink is. I don't want a glass of wine, I would like a Gin & Tonic. the prices will be much the same, Accor is irritating a regular customer for a couple of Euros. the Finance Director needs to be put back in his box

Sandra Couples - 17/07/2018 AccorHotels certified review
« ok as usual »

a little bit noisy and television not working asked for a bathtub but got a shower

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Please apologize that the TV doesn't work, we will check this at once. Dear Ms. M., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Sergey U. Couples - 16/07/2018 AccorHotels certified review
« Surprisingly unpleasant »

Once checked-in I found out that the room was without a bathtub, even though I requested such at booking. The room was prepared for only one person, instead of two (one blanket, one set of towels, etc). During our stay (3 nights), our room was not cleaned at all. And our request for fresh towels resulted in a big pile of used towels in the bathroom.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. U., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We will check if there was a misunderstanding with the "Please do not disturb" sign. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Mvw Couples - 10/07/2018 AccorHotels certified review
« small mistakes destroy overall hotel experience »

The hotel and the room were just fine. Rooms are clean, comfortable and new. The new big hotel is ideally located, the parking garage is a big plus. Such a pity that small easy avoidable mistakes can ruin the overall experience. Staff disturbs and enter room although the not disturb sign is on the door. Booked and paid in advance for late check-out at 6pm, but key cards did not function anymore after 12. The automat for paying the parking ticket must be hidden somewhere very well; nowhere a sign indicating where it is. Had to get up and go the reception for a 3rd time.. My advice to this hotel is to just look around and think what a first time guest would need. It's not rocket science.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you for taking the time to tell us about your experience at the Mercure Hotel Severinshof Koeln City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Kim Business - 09/07/2018 AccorHotels certified review
« very pleasing....nice staff .But why paper cups in the room....very cheap ! »

As above

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O' Connor, We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. O' Conner, we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Alan B. Couples - 09/07/2018 AccorHotels certified review
« Mr »

Peaceful, comfortable and friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr.B., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Jonathan Couples - 09/07/2018 AccorHotels certified review
« Always a pleasure »

Having stayed here several times now, it never fails to be a comfortable and welcoming place. Great staff, rooms, and food

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you so much for your comments regarding your stay at our hotel we appreciate the time you have taken to write us. We are very pleased that your stay had been again to your satisfaction and have forwarded your comments to our team. Dear Mr. B., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Solo - 07/07/2018 AccorHotels certified review
« Short (2 night) visit; clean and comfortable hotel »

Professional and helpful staff, clean facility, comfortable room. Close to town center. Excellent breakfast buffet and nice after hours bar. Negative: air conditioning failed the second night. Extremely bright lights outside of the hotel ( the u-bahn access) and curtains inadequate to block them.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Ms. B., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Eli G. Couples - 05/07/2018 AccorHotels certified review
« excellent »

The room was very convenient. Service at the reception was more than excellent.Breakfast was wonderful/

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms.g., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Rhi Couples - 26/06/2018 AccorHotels certified review
« Enjoyed our stay »

We were given a lovely room, with lovely facilities and extras. Thank you! Unfortunately, the house-keeping team did not arrive on the first day and, even when they did come on subsequent days, they did not replenish supplies of tea and coffee. They even took our cups away, for washing maybe(?), but failed to return any. On a positive note, Mr Matin Wahid (I'm not sure of his middle name) at reception, went above and beyond the call of duty to ensure our comfort to supply us with tea, cups etc even late at night (it was only then that I remembered to ask!). What a lovely man, a credit to you.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team especially with our front office colleague. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant ( and with daily housekeeping service) as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Arnaudtr. Business - 24/06/2018 AccorHotels certified review
« Good stay »

The room is good. I just regret the diner options are a very limited

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. T., we hope that we soon have the opportunity of welcoming you again at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Ann M. Friends - 19/06/2018 AccorHotels certified review
« Nice hotel with ample amenities. »

Very pleasant stay in a nice clean, comfortable room. Staff were very helpful, particularly the reception staff. The only negative was the cost of drinks from the bar which were very expensive.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Our most recent 20 reviews
See more reviews
In partnership with

Web-users rating

Other web-users rate our hotel

Book this hotel
From
From 80.00 EUR Non member rate
From 76.00 EUR Member's rate Members’ Rate, join while you book
5.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Best price guarantee How it works?
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate

Our other hotels nearby

See rates