Hotel - Mercure Hotel Severinshof Koeln City
Mercure Hotel Mercure Hotel

Mercure Hotel Severinshof Koeln City

4.0/5 1,381 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Optic fiber technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
  • Pets allowed 12  EUR
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Automatic air control
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange

Leisure and activities

  • Fitness centre
  • Well-being
    • Massage (Paying)
    • Sauna
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks

Business services

  • 10 meeting room(s)
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

We wish you a pleasant stay at our 4-star Mercure Hotel Severinshof Köln City: Our 253 air-conditioned rooms, including 16 luxurious suites with a kitchenette, are well-equipped and offer free WIFI. Some of theSome rooms overlook the hotel's peaceful inner courtyard. Privilege Rooms with a balcony and Superior Rooms are also available. One child up to 12 years of age can stay in your room free of charge on request.

  • 253 rooms
  • 100% non-smoking hotel
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Automatic air control
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Baby bed
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating 5,893 reviews

Our guest reviews for Mercure Hotel Severinshof Koeln City

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 1,381 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Anthony O. K. Friends - 06/03/2019 AccorHotels certified review
« Could not have been better »

Every one who works there is higtly trained and will do everything the guests need and are always happy to help no matter what you need .

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. O K., We are very pleased to have had you back with us this Carnival and we thank you very much for your kind feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Couples - 04/03/2019 TripAdvisor review
« As good as we remember »

Bedding was excellent (feel at home). Enough room for two to manœuvre within the room. As usual, your personnel attitude is top notch. Our spot in Cologne! (we go once at least once a year: it is a city that, with its size and feel makes us think of Montreal.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, Thank you very much for your kind feedback. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very pleased that your stay had been to your satisfaction and we have forwarded your comments to our team. We hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

Safaa Families - 03/03/2019 AccorHotels certified review
« A pleasant stat »

Enjoyed the stay. Rooms are great and so is the house keeping services. It would help if other services were improved as well

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mrs. Alasallem, we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Troy Couples - 24/02/2019 AccorHotels certified review
« Winner »

The hotel is lovely, the rooms are nice and big. Not too far from the station and the major shopping district. Staff extremely helpful as wel

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. N., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Mirko Families - 19/02/2019 AccorHotels certified review
« It was pleasant. »

The hotel is well located, the stuff is pleasant and we enjoyed our stay in Köln.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. D., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Family - 19/02/2019 TripAdvisor review
« Unwelcoming »

The reception staff is not unwelcoming. Nobody takes time to explain slowly in english where is the mercure park. The tourist taxt to Koëln is very hight. It's very stranger, the waitress said it wasn't the room service on friday evening???

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guest, Thank you very much for your feedback regarding your stay at our hotel. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we have spoken to the concerning staffs and due actions were taken. We hope that we will soon have the opportunity to welcome you again in our hotel and convince you of the quality of our service. With best regards, your team from Mercure Hotel Severinshof Köln City

Anonymous Business - 15/02/2019 AccorHotels certified review
« Great »

My stay at Mercure Hotel was good, the personal is very nice and helpfull, the breakfeast hat a large variaty of options. What I don't understand is why, if the rezervation is on my name but i booked through an agency I can't get any point, there are still my money and my option to stay at the hotel. I have a lot of meetings and stuff to do and don't have the time to book a room directly from your website or app, i do however work with an agancy who does everything for me, room booking, flights, train, and so on. I have also a member Card from Marriott and there as long as the room is on my name it doesn't matter how i have booked it or paid for it. Please try to fix this and change it. I don't find it normal. Probably I will choose a Marriott hotel next time in order to book it also through the agancy. I would have give a 10, if i could also receive my points.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. D., Thank you very much for your feedback. We are pleased to hear that your stay with us was to your delight. We also thank you for your information regarding the Accor LeClub points system. We understand your disappointment with the current situation of our system unfortunately we are not able to make any changes at this moment but we will forward your inquiry to our management. We apologize for the inconveniences this has caused to you and we hope we can welcome you in our hotel again in the near future. Kind regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Business - 12/02/2019 AccorHotels certified review
« not really dissatisfied »

unfortunaltely, in my 1st room the drain was blocked. the 2nd room was very small. the bathroom was also very small. Also the extra fee was disappionting

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr S., wir danken Ihnen vielmals, dass Sie sich nach Ihrem Aufenthalt im Mercure Hotel Severinshof Koeln City die Zeit genommen haben, uns zu schreiben, und bedauern sehr, dass in dem von Ihnen zunächst bezogenen Zimmer nicht alles zufriedenstellend war. Bitte entschuldigen Sie vielmals die Ihnen entstandenen Unannehmlichkeiten. Leider sind uns bezüglich der Kulturförderabgabe, die wir an die Stadt Köln abführen müssen, die Hände gebunden und wir danken Ihnen für Ihr Verständnis diesbezüglich. Haben Sie nochmals vielen Dank für Ihre Anmerkungen. Wir hoffen, Ihr Vertrauen bei einer Ihrer nächsten Übernachtungen wiederzugewinnen, und würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen. Mit herzlichen Grüßen AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

M.j. V. Couples - 10/02/2019 AccorHotels certified review
« Requested reservation options not or barely given »

Dear sir/madam, At the time of reservation via the Netherlands booking office, I requested a room away fm the elevator, quiet and if possible with a view. Room 411 was given , happened to be the 1st. one near the elevator, in the evening the sound of the trains/subway was present evenmore so in the early morning from 5.45 am onwards, the view was "ok". We found that the lack of international news channels (BBC world & CNN) was a miss, BBC world and some other channels were mentioned on the channel list/folder inside the room, beside that the distance control did not function proper (on/off) Room was interior wise/bed etc. satisfactory, breakfast good, reception ok (tried for another room, only availability one floor lower on the inner court, did not have the impression that the hotel was sold out) One thing very good, when we had left my wife noticed that she had left a special plug point behind in the room, we contacted the hotel front desk , they relayed it to housekeeping and we received a message next day that it was found, gave my credit card so it could be send us (fast and good follow up). Hope this might help you in approving service there where it is applicable. Kind Regards, Martin V.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We sincerely regret that you have not been completey satisfied with your stay in our hotel. Please apologize for any inconvenience this caused to you. We hope that we will soon have the opportunity to welcome you again in our hotel and convince you of the quality of our service. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

R. Business - 09/02/2019 AccorHotels certified review
« grate als always »

grate as always klfgjsssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssssss

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., Sie haben sich die Zeit genommen, um uns über Ihren vergangenen Aufenthalt in unserem Hotel zu berichten und dafür danken wir Ihnen. Über Ihre positive Bewertung haben wir uns sehr gefreut. Sehr geehrter Herr R., herzlichen Dank für Ihre Treue zu unserem Haus. Wir freuen uns, wenn Ihre nächsten Aufenthalte genauso angenehm wie die vergangenen verlaufen. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Darren W. Business - 06/02/2019 AccorHotels certified review
« Very Pleasant Stay »

Very good, clean, quiet rooms along with a good Bar and Restuarant. Conveniently situated close to Tram and a short walk into Town

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Business - 06/02/2019 TripAdvisor review
« Comfortable »

I find this hotel very comfortable. The rooms are adequately equipped, clean and functional.The staff are friendly and helpful.The breakfasts are good, and the choices and quality of evening meals are also good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guests, Thank you very much for your kind feedback regarding your stay at our hotel. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We hope that we have the opportunity of welcoming you again soon at our hotel, with best regards, your team from Mercure Hotel Severinshof Köln City

Business - 06/02/2019 TripAdvisor review
« Location Great but lacking for Business traveler »

The hotel has a variety of rooms, it is clean, bar is very good. The Biggest Issue is NO IRONS in the room. For a business traveler, it is essential. To have an ironing room on 4th floor is archaic. This is ridiculous. And for a woman traveling on her own, extremely uncomfortable ironing with a stranger in their dressing gown. The hotel states it is because they get stolen. Ridiculous reason.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mercure guests, Thank you very much for your feedback reggarding your stay at our hotel. We appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Sorry about the wrong information regarding the ironing room. The main reason is the fire protection in our hotel. We apologize the inconvenience this caused to you and we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards, your team from Mercure Hotel Severinshof Köln City

Alan Business - 05/02/2019 AccorHotels certified review
« Convenient location »

Comfy room and close to train system for access to Messenger.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. M., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Anonymous Business - 05/02/2019 AccorHotels certified review
« It was OK »

Room was ok. Resturant and bar is quite good. Price during trade fair is ridiculous as is with all hotels in Cologne.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. Dear Mr. G., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Alex C. Business - 01/02/2019 AccorHotels certified review
« Fantastic location next to the tram stop »

It was fantastic, I was in a corner room on the 4th floor which was very spacious with a balcony. The bathroom was spacious and nice with a big wet room style shower. The only downside was that the ironing board in the ironing room was too small. I would also prefer a larger duvet, the room had two small duvets. My safe wasn’t working when I arrived so I couldn’t use it during my stay. I informed reception and they made a note of the problem but didn’t send anyone up unfortunately. Apart from that all good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., We received your comments regarding your stay at our hotel and appreciate the time you have taken to write us. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry that the safe in your room doesn't work. Please accept our apologies for all inconvenience this caused to you. Dear Mr. S., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Louise Business - 29/01/2019 AccorHotels certified review
« Great service, just take to long to check in and out!!!! »

Pleasent people, good food, fine service. Nice rooms. But you need to do a few things. You need to speed up the check ind and out. You have alle the information about a visitors befor hand, why does i need to take that long. · Everybody bring their mobile phone, why are there no chargers in the rooms.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. F., we received your comments regarding your stay at our hotel and appreciate the time you have taken to give us your feedback. Your comments are a great help to improve our service and quality and meet our customers’ expectations. We are very sorry that our check in and check out took that long. Please be assured that we will do our best to come up with more dynamic solutions regarding the check in and check out situation. Dear Mrs. F., we hope that we have the opportunity of welcoming you again soon at our hotel. With best regards AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Ief Business - 17/01/2019 AccorHotels certified review
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Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

Armin Business - 15/01/2019 AccorHotels certified review
« Mercure Severingshof Köln »

Everything was as always perfect. I like this hotel and the service. kdlfffffaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr R., herzlichen Dank für Ihr tolles Feedback zu Ihren Aufenthalten in unserem Haus. Wir freuen uns sehr, dass Sie sich bei uns rundherum wohl fühlen und wir Ihr Gastgeber sein dürfen. Wir freuen uns auf Ihren nächsten Aufenthalt bei uns. Herzliche Grüße AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche Direktor

Cheryl H. Families - 09/01/2019 AccorHotels certified review
« Enjoyed all our experiences at the hotel »

Had a very nice room, great breakfast assortment and enjoyed our drinks and dinner

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. H., We very much appreciate your comments regarding your stay at the Mercure Hotel Severinshof Koeln City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, AccorInvest Germany GmbH Mercure Hotel Severinshof Köln City Marc Flasche General Manager

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