Hotel - Mercure Hotel & Residenz Frankfurt Messe
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Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29 
60486  FRANKFURT AM MAIN
GERMANY

652 reviews
TripAdvisor Rating Based on 652 reviews
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From 69.00 EUR Non member rate
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays. The 424rooms are air conditioned and have a flat-screen TV plus free WIFI and DSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

  • 424 rooms
  • 355 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,566 reviews

Our guest reviews for Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 652 reviews
AccorHotels certified review
Bhayu P. Couples - 04/07/2017
« nice room »

This is our second time stay in Mercure Frankfurt Messe. This time we stay in Residenze building which have spacious room, one king-size bed, and another bed for one person. There are ironing station, coffee machine (Tassimo), fridge. It is summer so the room temperature is warm. The airco makes so much noise so that we turn it off and open windows instead. Wifi is also very slow. I cannot connect to Wifi with Mac (can't get into login page).

AccorHotels certified review
Marcello Business - 22/06/2017
« Thank you for the upgrade  »

Appreciated the upgrade. Quality of showed curtain/glass can be much improved

AccorHotels certified review
Anonymous Business - 19/06/2017
« Met my needs »

Compliments to the Breakfast Chef who provided excellent thoughtful personalised service

AccorHotels certified review
Janine L. Couples - 13/06/2017
« Fantastic as Cosimo and Andreas helped us after wrongly booking the Mercure @ Amsterdam  »

Cosimo provided a complimentary breakfast for us after our error and Andreas helped us to our rooms after we were quite stressed at arrival and staying additional days

AccorHotels certified review
O Business - 09/06/2017

Very professional and friendly staff

TripAdvisor certified review
Solo travel - 06/06/2017
« Wonderful stay »

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Our team is honored to receive such positive feedback an the recommendation - a definite highlight in our daily tasks. We are delighted that you gave us the highest ratings and are pleased to pass along these top reviews and positive remarks on our services to the staff.We are glad that you enjoyed our amenities and that you felt at home with us. My team and I look forward to welcoming you again soon on your next visit in Frankfurt a. M.! Best regards, Stefan Ader General Manager

AccorHotels certified review
A H. Business - 26/05/2017
« Disappointing product but lovely staff »

The hotel is very dated and is badly in need of refurbishment. The staff are lovely and most helpful, but as the service was very slow in the bar area as there was not enough staff to cope with customers. No water in the room or mini bar which I found very strange. A fabulous shower , but the hotel is more like a hostel that a hotel. I have stayed in the past but will not return again as I would expect a lot more from a hotel charging 180 per night.

AccorHotels certified review
Stanislava D. Business - 25/05/2017
« No value of money »

Very surprising moment when i checked in and receptionist told me my room is in other building in walking distance not in the main building of the hotel. No reception in my building kind of like hostel it reminds me.

AccorHotels certified review
Anonymous Business - 22/05/2017
« VERY friendly personnel - but like in all or at least many Accor hotels (Mercure, IBIS, etc.): Internet just a nuisance and appalling!  »

VERY friendly personnel - but like in all or at least many Accor hotels (Mercure, IBIS, etc.): Internet just a nuisance and appalling! VERY annoying and VERY time consuming to cope with the weak and slow connection, complicated login procedures that need to be repeated over and over again - if the connection works at all. And for VPN, compulsory for Business of course, even yet extra procedures or requests and/or even extra Money required!

AccorHotels certified review
Anonymous Business - 19/05/2017
« Comfortable overnight stay for business »

Good location, close to the Messe and comfortable rooms with good facilities/breakfast ideal for the business traveller who's looking for comfort and efficiency at a good price.

AccorHotels certified review
Roger N. Business - 12/05/2017
« Quiet and confortable, great breakfast offer. »

Feel premium all the way.

AccorHotels certified review
Kp Business - 10/05/2017
« Nice hotel with great breakfast »

I enjoyed the hotel as quiet respite from business meetings. The breakfasts were quite good. Being able to open my door and window to the rooftop greenery was very nice. I would have liked for the air conditioning to have worked a little better, but the window and door opening kept the room cool. Also, the exercise room wasn't very big, and on rainy days I used it anyway. Would be great for us crazy Americans to have a map of places you could go for a run or walk nearby.

AccorHotels certified review
Jason G. Business - 09/05/2017
« Good Comfort, Quality & Service »

The check in process was great and I was able to get a room immediately despite it being only 7:30AM. The room was nice and clean and sleeping was quite comfortable. There was no air conditioning but thankfully the door opened to cool it off. The chair for sitting in was not the most comfortable though. I found it odd that there were no face cloths but I assume that it may not be a standard in Europe. I found the breakfast to be just ok, with no differences from one day to the next. But overall it was a good experience and reasonably priced.

AccorHotels certified review
Anonymous Friends - 05/05/2017

The desk staff and hotel restaurant/bar staff were extremely helpful!

AccorHotels certified review
Anonymous Business - 07/04/2017

Acceptable in spite of a very hot room.

AccorHotels certified review
Anonymous Business - 27/03/2017

It was ok. The room is big and comfortable, but for a residence not to have a stove or microwave is unacceptable.

AccorHotels certified review
Anonymous Business - 21/03/2017

In general - very good, although price is very high for this type of the hotel. Not so good experience: for the second time I had to wait till 3 PM for entering the room and wifi is extremely bad - I had to stand near room door in order to have at least weak connection.

AccorHotels certified review
Anonymous Business - 13/03/2017

Room was excessively warm for 4 day stay. Air conditioning unit seemed to "work" fan operated but did not cool the room even when switch to minimum temperature for hours . I raised Issue with front desk and an engineer apparently checked it - the fan was on at higher setting when I returned to room. No further communication to me and room continued to be too warm unless windows opened wide. All other experiences of hotel were good.

AccorHotels certified review
Anonymous Business - 10/03/2017

The room was quite spaciouse and had 4 Windows the windows are soo bad isloated means it seems the rubber between the frames is woren out that you can hear every noise on the street. So its not very nice to sleep and hear the wind blowing and the rain falling. Second I did not get any soap during my 5 day stay. Only at the beginning..So that was not very nice due to the lack of hand washing possebilities.

AccorHotels certified review
Anonymous Couples - 10/03/2017

The staff at this hotel was not helpful and provided extremely poor customer service. when any request was made the answer was NO! I was extremely dissatified with the service I received being a Le Club member. Also I have not received my credit for the stay which would give me the Accor Le Club Silver Status.

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