Mercure Hotel & Residenz Frankfurt Messe 4 stars

TripAdvisor rating 3.5/5 819 reviews
Mercure Hotel & Residenz Frankfurt Messe
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Hotel extras

  • Ideally located for access to the Frankfurt trade fair with excellent transport connections

  • A total of 88 apartments, each with a kitchenette for your extended stay in Frankfurt

  • Relax - Food, Drinks & You - The bar with a large garden lounge is a great place to relax

  • 90% of the rooms have a balcony

  • 450 indoor parking spaces (charges apply) for easy on-site parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 15h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Pets allowedPaying
  • Babysitting on request
  • 100% non-smoking hotel
  • Manual temperature control
  • Languages spoken at the hotel
  • Early check-in/Late check-outPaying
  • Laundry
  • Currency exchange
  • Porter
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
  • Snack & beverage machine
Leisure and activities
  • Fitness centre
  • Sauna
  • Babysitting on request
Business services
  • 9 meeting room(s)
  • Copy/print service available

Hotel location

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29
60486
frankfurt am main
germany

Tel: +496979260

Fax: (+49)69/79261606

Contact email

Check-in from 15h00

Check out up to 12h00

  • S3 S4 S5 S6 :   S3 S4 S5 S6 WESTBAHNHOF

  • FRANKFURT MAIN CENTRAL STATION :   17 KUHWALDSTRASSE

  • By plane

    FRANKFURT RHEIN MAIN At 15km / 9.32 miles

  • By car

    A648 HIGHWAY EXIT TO A5 AND A3 At 2km / 1.25 miles

  • By train

    FRANKFURT WEST At 1km / 0.62 miles

  • By train

    HAUPTBAHNHOF At 1.9km / 1.18 miles

GPS :50.116781, 8.638955

Our accommodations

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays. Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

Standard Room with Double Bed

  • Max. number of persons: 3
  • Area: From 23
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu

Standard Room 2 Single Beds

  • Max. number of persons: 2
  • Area: From 23
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Superior Room with Double Bed, overlooking the courtyard

  • Max. number of persons: 3
  • Area: From 23
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu

Superior Room with Twin Beds, overlooking the courtyard

  • Max. number of persons: 2
  • Area: From 23
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu

Privilege Room with 1 Queen-Size Bed

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu

Privilege Suite with 1 Queen-Size Bed and sofa, balcony

  • Max. number of persons: 4
  • Area: From 60
  • Most of the accommodation: Balcony *

* Subject to availability

  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products
  • Pillow Menu

Standard Room with 1 Single Bed

  • Max. number of persons: 1
  • Area: From 23
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Business Desk
  • Bathroom products

Our restaurants and bars

RELAX FOOD DRINKS AND YOU

Type of cuisine: International

Treat yourself to regional delicacies and international cuisine classics at our restaurant "twenty9," which has a cosmopolitan design. The connected garden lounge is a green oasis that is ideal for relaxing after work.

Dinner

18:00 - 22:30

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

RELAX - FOOD, DRINKS & YOU

Photo non contractuelle / Strictly non binding

It's all in the name: Sit, drink, eat and work just the way you like. After all, relaxation can yield fantastic results - inspiration for great ideas, great decisions and great conversation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 132

  • Maximum capacity: 100 people

  • Maximum banquet capacity: 80 people

Find out more

Our guest reviews for
Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.2/5

3,309 reviews

tripadvisor

TripAdvisor Rating 3.5/5

819 reviews

not so good

Customer review rating 4.2/5

Juergen Business - 10/10/2019 AccorHotels review

I had to way more than 30 minutes for check in I had wait for my dinner more than 45 minutes, the dinner was ok the room was to warm i couldn't pay the parking at the reception. I had to pay it seperatly. the automate is in an area you cannot see it when you go to or coming from the garade. the parking fee increase dramaticly

Dear Mr. M., I would like to offer my sincere apologies for the problems regarding the check-in, the restaurant and our service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Very good

Customer review rating 4.2/5

G.a. Couples - 03/10/2019 AccorHotels review

Clean Room, good food and great staff

Dear Ms. Gigena, Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. I am very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and room & food in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

prima

Customer review rating 4.2/5

Anonymous Friends - 24/09/2019 AccorHotels review

prima

Dear Mr. O., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours sincerely, Olaf Schneider General Manager

Good hotel but: sink smell and coffee machine needs cleaning

Customer review rating 4.2/5

Björn K. Business - 20/09/2019 AccorHotels review

I already stated this in a former evaluation: The sinks in the rooms start to smell when the water flows. Also: since weeks if not months I got a room where the coffee machine needs cleaning (red light). That’s disgusting.

Dear Mr. K., I would like to offer my sincere apologies for the problems regarding the house-keeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Prima

Customer review rating 4.2/5

Elbert Friends - 16/09/2019 AccorHotels review

Prima.

Dear Mr. d., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Business stay - very positive

Customer review rating 4.2/5

Gp Business - 10/09/2019 AccorHotels review

Overall a very positive stay, appreciate the room I received - happy to book this hotel again.

Dear Mr. P., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the nice comments. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you soon again as our guest. Best regards, Olaf Schneider General Manager

Okay

Customer review rating 4.2/5

Anonymous Solo - 08/09/2019 AccorHotels review

The air conditioning didn't work and the room was very hot as outside it had 33 degrees

Dear Ms. A., I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

great

Customer review rating 4.2/5

Reviewer Business - 07/09/2019 AccorHotels review

it was great

Dear Ms. R., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

Good Service, Excellent Food, friendly and service oriented Employees

Customer review rating 4.2/5

Anna G. Business - 03/09/2019 AccorHotels review

I had a really good experiences, with some very good and some excellent aspects. The food is excellent, the service provided by the employees and the friendliness is excellent, the service provided by the hotel is good but missing small points, like for example a phone charger and a working air condition ( eventhough I was offered a new room, but in a different building,,,)

Dear Ms. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the food in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

great service

Customer review rating 4.2/5

Anna Business - 01/09/2019 AccorHotels review

Staff very friendly and helpful, always available and careful. excellent cleaning service.

Dear Ms. O., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Helpful staff

Customer review rating 4.2/5

Faidra T. Business - 07/08/2019 AccorHotels review

The service of the hotel is amazing. All of them are really willing to help and they always act fast. one negative aspect of the apartments is the old-fashioned decoration.

One year in Frankfurt Messe

Customer review rating 4.2/5

Anonymous Business - 02/08/2019 AccorHotels review

Very nice overall. Really nice apartment and super kind staff always ready to satisfy my requests.

Ok hotel and nice breakfast but rooms were too hot

Customer review rating 4.2/5

Jouni L. Business - 28/06/2019 AccorHotels review

Air conditioning was not providing any cool air into our 4 rooms at 3rd floor. Thermostat did not have any effect on the temperature and fan speed change only increased air speed. Even the hall way was cooler than our rooms, all of us had trouble getting rest at night. The receptionist did offer to move us to the other hotel across the street after our first night but we did not have enough time in our shcedule for that. She did mention that air conditioning is not working at night but we did not realise that it was not working at all. Being able to sleep well is the most important thing in a hotel and this time it was not possible.

Dear Mr. L., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

My key card never worked.

Customer review rating 4.2/5

Anonymous Business - 19/06/2019 AccorHotels review

Everytime I left my room my key card stopped working. The breakfast felt very limited...

Dear Mr. S., I would like to offer my sincere apologies for the problems regarding the key card and the breakfast. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

work and recreation balance

Customer review rating 4.2/5

Nikolaus H. Business - 14/06/2019 AccorHotels review

tagung

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Straight forward

Customer review rating 4.2/5

Anonymous Business - 14/06/2019 AccorHotels review

Late arrival, nice welcome at reception desk, good surprise to get a small suite instead of standard room.

Dear Mr. H., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Excellent

Customer review rating 4.2/5

Dmitry Y. Business - 12/06/2019 AccorHotels review

It was excellent, but we have no pure water in room.

Dear Mr. E., On behalf of my entire team as well as on a personal note, I would like to thank you for your stellar review and the excellent rating. We truly appreciate positive feedback such as yours as it encourages us to stay committed to providing the best services possible for our guests. We are very pleased that you took the time and effort to confirm your positive experience with us by giving us solid ratings. Our guests deserve the best and we make every effort to meet your expectations. We really hope to be able to welcome you again as our guest. Best regards, Olaf Schneider General Manager

Roberto Serrano

Customer review rating 4.2/5

Name Business - 04/06/2019 AccorHotels review

Nice hotel and service, with a small gym

Dear Mr. S., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Not good

Customer review rating 4.2/5

Russell P. Business - 02/06/2019 AccorHotels review

Noisy, room that smelt of bad drains in the bathroom with air con that didn’t work.

Dear Mr. P., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. We regret that your experiences with the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Olaf Schneider General Manager
Customer review rating 4.2/5

Anonymous Business - 27/05/2019 AccorHotels review

The room is dark, there's no bottled water, breakfast is very poor quality, cosmetics in the bathroom are very limited (hand soap and shower gel only) and poor quality. In general I did not like the hotel at all.

Dear Ms. P., Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. We regret that your experiences with the breakfast, the room and our service did not meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problems and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Olaf Schneider General Manager
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