Hotel - Mercure Hotel & Residenz Frankfurt Messe
Mercure Hotel Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

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3.5/5 706 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays.Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

  • 424 rooms
  • 355 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,900 reviews

Our guest reviews for Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 706 reviews
AccorHotels certified review
Anonymous Business - 09/02/2018
« Sufficient »

It was nice but lacking in details

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., I would like to offer my sincere apologies for the problems regarding the Wi-Fi. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at our hotel. Best regards, Stefan Ader General Manager

AccorHotels certified review
Henry Business - 09/02/2018
« Good hotel as expected »

Adequate, good bed. Some cigarette smell, free wifi slow and limited.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the cigarette smell and the slowly wi-fi. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefan Ader General Manager

AccorHotels certified review
Surojit T. Business - 05/02/2018
« It was great experience staying at your hotel »

It was a very comfortable stay. The room was pretty good. I loved the atmosphere. Overall a great experience.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. T., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks. We hope to see you again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefan Ader General Manager

AccorHotels certified review
Anonymous Business - 05/02/2018
« Modern room with lots of space »

I really enjoyed my stay at the Mercure hotel. The room was really modern and comfortable. The only problem I had was the noise in the room from the trains directly in front of the window.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. O., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks on the space of the hotel. And at your next visit we will show you another room, which is on the other side. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefan Ader General Manager

AccorHotels certified review
Lm Business - 01/02/2018
« Good »

Good. View not great. Adjacent tram line noisy. Restaurant selection limited (not many vegetables or vegetarian options). Comfortable room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Miles, I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the restaurant selection. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefan Ader General Manager

AccorHotels certified review
London S. Business - 01/02/2018
« Short stay in dated hotel »

Stayed for 2 nights and booked this hotel due to its proximity to the Messe Halls. Friendly welcome, nice first impression. This hotel is in 3 different places. The main building where the reception and main restaurant and bar is located. There is another building on the opposite corner with more rooms and a small restaurant where breakfast is also served. These 2 buildings were full so we were directed to the third building which is along the street and around the corner. A 'Residents' building. Not quite sure what that means, but there were locked cupboards in the rooms so one can only assume that the rooms are sometimes owned/rented by residents. The furnishings are basic, but all that you need for a short stay. A desk, a couple of chairs and a strange 'breakfast bar' thing. The curtains are made from PVC and the carpet in my room was very stained. Lots of dark dirty marks and stained by what looked like a bleach spillage. The bed linen was crisp and clean. The pillows are feather and there's only one. The bathroom is clean and there is plenty of hot water. Towels are ok, bath towel is quite small. Nice quiet location. Approx 10 min walk via a footbridge over the autobahn to the Exhibition Halls. Breakfast (21 euros) in the main building is good, as is the buffet/a la carte menu in the evening. Gets very busy during the fairs, so be sure to book your table.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. Storm, I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your detailed review, the nice feedback on the staff, and also for your critique and suggestions on improvement regarding the room and the house-keeping. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Stefan Ader General Manager

AccorHotels certified review
Ivor Business - 18/01/2018
« Comfortable stay »

Clean room All required toiletries Restaurant great variety

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the big praise for the room, the toiletries and the restaurant. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Stefan Ader General Manager

AccorHotels certified review
Sameer B. Business - 15/01/2018
« Had better expectations »

I was hoping for a better experience, the room 2015 had a peculiar smell every time we came back to the room in the evening. The room was very hot and when we tried to adjust the temperature it would not work and asked for help but no one came. the internet speed was very slow. The location and breakfast was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. b. Rohit Sharma, I would like to offer my sincere apologies for the problems regarding the room, the service and the Wi-Fi. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefan Ader General Manager

AccorHotels certified review
Enrico Business - 06/01/2018
« worker »

good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for the positive feedback "good". I do acknowledge, however, that there is still “room for improvement” in some category. Please be assured that this particular issues will be addressed and discussed within our local team and that we will try our best to improve in this areas even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Stefan Ader General Manager

AccorHotels certified review
Anonymous Business - 03/01/2018

the furniture is old and the room smells old. the toilet smelled as well.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. H., I would like to offer my sincere apologies for the problems regarding the room. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. Now I would like to ask you to give us another chance. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefan Ader General Manager

AccorHotels certified review
Andy Couples - 03/12/2017
« Satisfactory »

The hotel is convenient for us but found the room very hot on this occasion. It seemed that the temperature could not be well regulated and the room became too noisy with the window open.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are happy to learn that you would come back for another visit with us - we hope to welcome you as our guest soon again. Best regards, Stefan Ader General Manager

AccorHotels certified review
Feli B. Business - 28/11/2017
« Good relation price benefit »

very nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the positive remarks on the "good relation price benefit". We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefan Ader General Manager

AccorHotels certified review
Am Solo - 22/11/2017
« Standard »

Mercure hotels are 4* but the quality varies a lot. I wouldn't say this one rates as one of the top Mercures. The room was a privilege one but it was just a bit better than a standard room. Some other hotels go the extra mile

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Mermet, Thank you very much for your visit and for taking the time to tell us about your experience at Mercure Hotel & Residenz Frankfurt Messe. At Mercure, we strive to provide a very good service experience for every customer; therefore your feedback is very important to us. We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing of your experiences, so that we can improve the quality of our service. Therefore we hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefan Ader General Manager

TripAdvisor review
811adrienm Solo travel - 22/11/2017
« Good location »

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Stefan Ader General Manager

TripAdvisor review
Business - 21/11/2017
« Biz as usual, don't expect more! »

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

Our hotel has responded to the review
Our hotel has responded to the review

We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefan Ader General Manager

AccorHotels certified review
Harald S. Business - 17/11/2017
« Overall good, with some issues »

Customer service for booking the room online and by phone was great. I made some changes to the reservation, and that was well accommodated. The room was nice, and the bathroom in particular was very nice, with modern appliances. The shower featured one of those tropical rain shower heads - great. Unfortunately I had some sort of allergic reaction during the night, which made it almost impossible for me to sleep or get any rest. This was a business trip for an expo. I needed to rest. It could be that the allergic reaction was triggered by the stress of the work or travel. However, when I opened the window, the intensity reduced. I couldn't keep the window open all night, since it was quite cold outside. I also never had such a reaction during business travel, and I do that regularly. The allergy persisted through to the next morning, but when I left the room to go to breakfast and check out, it decreased quickly and was over by the time I finished breakfast. When I stayed at another hotel the next day during the same trip, I did not have such issues. When I mentioned this during check-out, the staff told me that no other visitors had reported such an issue before. The reaction was not severe enough to be an emergency, but it was bad enough to ruin my rest period. This left a bad impression on me. I am sure that the rooms are clean, and that you do your best to use chemicals for cleaning that are not allergenic. Maybe you want to double check your procedures whethere there is any substance used during the cleaning or maintenance that may cause such a reaction. Other than that, all the necessities of a business hotel were there, and delivered at good quality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., Thank you very much for your visit and for taking the time to write a review on your stay at Mercure Hotel & Residenz Frankfurt Messe. We appreciate your positive ratings in the categories service and breakfast. I feel very bad for the inconveniences you had to deal with regarding the allergic reaction during the night. Please rest assured that we will double check our procedures whethere there is any substance used during the cleaning or maintenance that may cause such a reaction. I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefan Ader General Manager

AccorHotels certified review
Ian R. Business - 17/11/2017

Staff were pleasant, helpful and attentive. Room was clean of a good standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. R., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks especially on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Stefan Ader General Manager

AccorHotels certified review
Waheed H. Solo - 09/11/2017
« Excellent stay »

Very satisfied, l will be back with high expectations, thanks a million for the wonderful hospitality.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Ahmed H., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Stefan Ader General Manager

AccorHotels certified review
Joao A. Business - 08/11/2017
« Friendly staff and great facilities. »

I have no complaints whatsoever, the staff was always willing to help and the room, although with a few small problems, fitted my needs.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A.,Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the facilities in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks in that particular category made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Stefan Ader General Manager

AccorHotels certified review
Anonymous Business - 31/10/2017
« It was a pleasure staying with you. »

Room was very nice, clean and comfortable. Breakfast was perfect with many good choices.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. J., Thank you very much for your visit at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to write a review. We very much appreciate the high ratings in many categories as well as the great feedback on our breakfast. We are committed to providing our guests with the best possible start to their day - a nutritious breakfast that offers fresh ingredients, a variety of choices, and quality products. Great that you appreciate it. We are looking forward to welcoming you as a guest in our hotel again. Yours sincerely, Stefan Ader General Manager

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