Hotel - Mercure Hotel & Residenz Frankfurt Messe
Mercure Hotel Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

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3.5/5 684 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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From 57.75 EUR Member's rate Members’ Rate, join while you book
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Check-in from 15h00
Check out up to 12h00

Services in the hotel and nearby

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Breakfast
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Babysitting on request
  • Air conditioned
    • Air conditioning
    • Manual temperature control
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays. The 424rooms are air conditioned and have a flat-screen TV plus free WIFI and DSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

  • 424 rooms
  • 355 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • WiFi in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,760 reviews

Our guest reviews for Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 684 reviews
AccorHotels certified review
Andy Couples - 03/12/2017
« Satisfactory »

The hotel is convenient for us but found the room very hot on this occasion. It seemed that the temperature could not be well regulated and the room became too noisy with the window open.

AccorHotels certified review
Feli B. Business - 28/11/2017
« Good relation price benefit »

very nice

AccorHotels certified review
Am Solo - 22/11/2017
« Standard »

Mercure hotels are 4* but the quality varies a lot. I wouldn't say this one rates as one of the top Mercures. The room was a privilege one but it was just a bit better than a standard room. Some other hotels go the extra mile

TripAdvisor review
811adrienm Solo travel - 22/11/2017
« Good location »

Good location, you get in the city quite fast from there. The hotel is close to the train station you just have to go through a small park and you're basically there. The rooms aire fairly standard though

Our hotel has responded to the review
Our hotel has responded to the review

Thank you very much for the positive feedback. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. We hope your next visit will be as pleasant as the previous one. Yours sincerely, Stefan Ader General Manager

TripAdvisor review
Business - 21/11/2017
« Biz as usual, don't expect more! »

Booked 3 rooms, for 2 nights stay. 1 booking was wrong, but front desk managed to find us a twin bed room. Thanks for this! If you're Platinum member, don't expect much from this hotel. No value or appreciation will be noticed.

Our hotel has responded to the review
Our hotel has responded to the review

We regret that your experience with our hotel and our service did not completely meet your expectations; please allow us to express our sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We hope that you will give us the opportunity to better serve you in the near future and your next visit will be more pleasant as the previous one. Best regards, Stefan Ader General Manager

AccorHotels certified review
Harald S. Business - 17/11/2017
« Overall good, with some issues »

Customer service for booking the room online and by phone was great. I made some changes to the reservation, and that was well accommodated. The room was nice, and the bathroom in particular was very nice, with modern appliances. The shower featured one of those tropical rain shower heads - great. Unfortunately I had some sort of allergic reaction during the night, which made it almost impossible for me to sleep or get any rest. This was a business trip for an expo. I needed to rest. It could be that the allergic reaction was triggered by the stress of the work or travel. However, when I opened the window, the intensity reduced. I couldn't keep the window open all night, since it was quite cold outside. I also never had such a reaction during business travel, and I do that regularly. The allergy persisted through to the next morning, but when I left the room to go to breakfast and check out, it decreased quickly and was over by the time I finished breakfast. When I stayed at another hotel the next day during the same trip, I did not have such issues. When I mentioned this during check-out, the staff told me that no other visitors had reported such an issue before. The reaction was not severe enough to be an emergency, but it was bad enough to ruin my rest period. This left a bad impression on me. I am sure that the rooms are clean, and that you do your best to use chemicals for cleaning that are not allergenic. Maybe you want to double check your procedures whethere there is any substance used during the cleaning or maintenance that may cause such a reaction. Other than that, all the necessities of a business hotel were there, and delivered at good quality.

AccorHotels certified review
Ian R. Business - 17/11/2017

Staff were pleasant, helpful and attentive. Room was clean of a good standard.

AccorHotels certified review
Waheed H. Solo - 09/11/2017
« Excellent stay »

Very satisfied, l will be back with high expectations, thanks a million for the wonderful hospitality.

AccorHotels certified review
Joao A. Business - 08/11/2017
« Friendly staff and great facilities. »

I have no complaints whatsoever, the staff was always willing to help and the room, although with a few small problems, fitted my needs.

AccorHotels certified review
Anonymous Business - 31/10/2017
« It was a pleasure staying with you. »

Room was very nice, clean and comfortable. Breakfast was perfect with many good choices.

AccorHotels certified review
Amanda H. Business - 18/10/2017
« apart from the heat in my room (it was like a sauna!) my stay would have been good »

I was really put off this year (we stay every year as a company block booking for the Frankfurt Book Fair - I'm with Wiley and one of the decision makers in deciding which hotel we choose). All was good, nice friendly staff, great breakfast EXCEPT the temperature. With windows open, fan on A/C, radiators turned off, it was still boiling hot. It kept waking me up at night so I had really poor quality sleep when working 12 hour days at the Messe. I complained twice and on final day the temperature was turned down - not good enough Mercure!

AccorHotels certified review
Anonymous Business - 16/10/2017
« A great location, with helpful staff, but otherwise underwhelming »

I stay at the Mercure Residenz every year for the book fair. The location is excellent and it makes a huge difference to be able to walk every day without taking public transport. The staff at the Mercur, particularly some of the reception staff, are always polite and helpful, and this year some of the team were exceedingly helpful and friendly, which is very much welcome. The wifi was much better than usual. However, the hotel infrastructure is old, verging on shabby. The rooms are almost unbearably hot at times, especially on arrival. The bed linen doesn't help this situation - it doesn't feel like natural fibre and just made me even hotter overnight. I beat the annual rush for an ironing board by arriving a day early and doing my ironing on arrival (until midnight!) as in previous years it has been impossible to get hold of what I needed. All in all, location is key and the hotel management clearly knows that. However, a huge thank you to the staff, both in reception and the restaurant, who were unfailingly helpful.

AccorHotels certified review
Muriel T. Couples - 04/10/2017
« Hotel was clean and comfortable. »

Pleasant staff,.good location close to train station,room was clean.and comfortable

AccorHotels certified review
Anonymous Business - 03/10/2017
« Lovely reception staff - tired hotel »

Do not like staying in the site across the road from the reception. Rooms and interior features are all looking in need of refurbishment. Room security not up to standard. Staff in reception are friendly and professional.

AccorHotels certified review
Steven E. Business - 15/09/2017
« Convenient and comfortable »

A friendly hotel with excellent location access to the financial district. It offers decent size rooms and the service is good. Breakfast facilities are excellent but the bedding needs proper duvet or sheets that fit. My room had clearly been a smoking room in a previous life and probably needs a refresh.

AccorHotels certified review
Anonymous Business - 09/09/2017
« Fine but reception service bad »

The reception service could have been more friendly. Also, since I was there the first time. I didn't feel welcome everytime I passed by the reception.

TripAdvisor review
Couples - 09/09/2017
« Be ready for stairs »

The check-in is in one building and our room was on another building across the street and both with stairs to reach the lobby. Very inconvenient if you have bags. If you are a le club member they have priority desk at the lobby but the staff don't give priority for who is there, so you will have to stay in line with all guests, they also didn't give me the voucher for a drink, I had to ask for it, on the other hand they send me a chocolate in the room. The hotel is well located and you can walk to restaurants, supermarket, parks and train station. The room is ok with renovated bathroom. The fitness room is very small and only cardio equipment.

Our hotel has responded to the review
Our hotel has responded to the review

I would like to offer my sincere apologies for the problems. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefan Ader General Manager

AccorHotels certified review
Anonymous Business - 08/09/2017
« Excellent! »

You performed your role completely about staying, however Wi-fi connection was so unstable, it has a disadvantage for business use.

AccorHotels certified review
Richard W. Business - 26/08/2017
« Good for a single, ok for a double »

Everything is clean, reception efficient and friendly. Although I'd booked a double, only blankets and towels for one. Bed is pretty narrow for two. Breakfast good but expensive.

AccorHotels certified review
Janusz Business - 22/07/2017
« Hotel standard shoudn't be 4*. »

Room clean but for sure not 4* class. Equipment of room looks old. The fridge was really poor. Air conditioning loud. Bathroom standard was ok.

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