Hotel - Mercure Hotel & Residenz Frankfurt Messe
Mercure Hotel Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

3.5/5 766 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • pets allowed
  • Babysitting on request
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays.Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

  • 424 rooms
  • 355 non-smoking rooms
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,325 reviews

Our guest reviews for Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 766 reviews
Cgmh Business - 04/10/2018 AccorHotels certified review
« clean, quiet, good breakfast, friendly staff »

Easy booking by website, checkin by email, good reception at the welcome desk, nice room, nice breakfast. Three minor points: 1) Room 1105 still had the painters mask tape around the airconditioning from the last paint job 2) Key card was erased a couple of times due to magnet-containing phone sleeve (booklet style phone sleeve containing phone and bank cards etc). That was resolved by storing the key card separate from the phone 3) Breakfast room was very busy (too small?) on Thursday morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice Feedback on the breaklfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Glenn Friends - 02/10/2018 AccorHotels certified review
« VERY NICE! »

Very nice and relaxing great food great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the food in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Sewo Business - 01/10/2018 AccorHotels certified review
« To much mistakes as for this kind of hotels »

1.check in in other building 2.very poor fitness room 3.during first night somebody entered my room - reception provide this people another key as they thought its FREE ROOM - its nightmare! 4.no breakfast in second (my) building in second day - a lot of people was waiting for even coffe 5.no empathy at reception I will definitelly not recommend this hotel to stay!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., I would like to offer my sincere apologies for the faults and human errors regarding the facilities and the service. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Anonym Business - 24/09/2018 AccorHotels certified review
« Good value for the price »

Room was clean and nice. Instead of two individual beds in a single room a larger bed would have been nice. Restaurant with possibility to sit outside is nice. Other facilties of the hotel have not been used. Breakfast is ok but quite busy in the morning (not much space). For the classification of the hotel the service at breakfast is not more than usual standard.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room and the restaurant in particular. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

Anonymous Business - 23/09/2018 AccorHotels certified review
« Clean room with satisfactory facilities »

Good: - size & cleanliness Could be better: - prefer to be in main building - keycard didn’t work, had to cross busy road to fix it - no opportunitiy to reuse soap, shower gel & towels - thrown out every day (disregarding the environment)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. E., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your review, the nice Feedback on the room, and also for your critique and suggestions on improvement regarding the keycard and the house-keepping. I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Michael Business - 22/09/2018 AccorHotels certified review
« Excellent location next to park and fair. »

Comfortable room. Friendly and reliable cleaning service. Helpful reception.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. W., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. Our guests deserve the best. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

K. Business - 22/09/2018 AccorHotels certified review
« 4 stars hotel for what ? »

I fly to Frankfurt almost once a month, why I choose your hotel , just because it s near to my office . A part from that I have been using your service since a year now, and I can see the low but surely getting lower in service quality. My last trip, first reception desk I guess she behaved like a chief , however If I appreciate the assistants at the desk I don t feel as professional that someone among the staff especially if It s a chief a manager I suppose was dressed with casual dress... Breakfast, Is the worst point expecially in the other building, I was there 3 times, and I can report some bugs in the bread basket... I hate that room more because of the "underground" feeling, despite the lunch room has a clear charm, to take a breakfast doesn t look like the quality I would like to feel in a 4 stars hotel. Breakfast last week, fortunetly I was assigned to the "Domizil" I prefer much more the atmosphere, however, I did not appreciate the new service , the table set first not handy to open a milk pot, the lack of table protection make the table dirty, no more coffee on the table as it used to be with milk I don t like waiting in the queue for , the lack of personal is obvious, they look like they suffer more than they are happy to work , not a welcome when I came in, just room number or the personne is absent from her desk … food : sausages are not enough baked, (I spent a whole week so dont tell me it s just happened)…. I arrived in the drink area, no more water, I asked a waiter .. he laughed at me "ahahhahah" what does it mean ? business trip we want to forget about the office, we came to the lunch room for a short and efficient no time to loose wait for water or... searching a coffee or a table set !!!! always challenging to find a place to eat, hire some personal it might help Also no entertainment at the hotel or It s really well hidden to the guests... bar ? nothing else to do than drinking… boring... be imaginative even some events from time to time... it s not a big deal , I , ok to pay extra for that where is the zakusi gone ? Positive point I feel in safety in the hotel, it s cleaned even some repairs are probably planned (corridor etc) , room are made properly , reception desk assistants friendly and professional I mean I like when the process it s clear and well processed all questions answered always with good manner, I would appreciate more diversity among the proposed food at breakfast , some events more often even some merchandising , some life …

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., I would like to offer my sincere apologies for the problems, faults and human errors regarding the service and the breakfast. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your detailed feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stays at Mercure Hotel & Residenz Frankfurt Messe. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Desislava G. Business - 21/09/2018 AccorHotels certified review
« about the hotel »

All I can say about my stay is everything was OK, but not perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. G., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We do appreciate ratings as well as written feedback from our guests as it helps us improve our continuous efforts for the best service possible. Your opinion matters to us. Thank you very much for your positive feedback. I do acknowledge, however, that there is still “room for improvement” in some category. Please be assured that this particular issues will be addressed and discussed within our local team and that we will try our best to improve in this areas even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Olaf Schneider General Manager

Tm Business - 18/09/2018 AccorHotels certified review
« Great place in good location »

Everything perfect with excellent room and tasty breakfast

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr M., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the big praise for the room, the breakfast and the location. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Olaf Schneider General Manager

Tony L. Business - 17/09/2018 AccorHotels certified review
« Happy staff & excellent customer service »

We booked our sales team into the Hotel whilst we were at Automechanika- it was a return visit. The team at the Hotel are great. Expect a very warm welcome & excellent service. Please note I found it impossible to sign up to be a member from link sent in this customer satisfaction mail

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. L., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great remarks on the staff. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Daniel S. Business - 17/09/2018 AccorHotels certified review
« Hotel ok but expensive, fantastic service »

Hotel facilities somewhat dated; room prices high due exhibition in Frankfurt; good restaurant and terrace, fantastic concierge helping a lot.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. We are much obliged to you for the very positive assessment, the good marks and the big praise for the staff. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Olaf Schneider General Manager

Carine B. Business - 14/09/2018 AccorHotels certified review

Enjoyable!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. B., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the highest marks in nearly all categories. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Anonymous Business - 10/09/2018 AccorHotels certified review
« Ok »

Nice bathroom, reasonable bedroom. Biggest problem is that wifi which does not really work in every day use.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Schüler, I would like to offer my sincere apologies for the problems regarding the Wi-Fi. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at our hotel. Best regards, Olaf Schneider General Manager

Anonymous Business - 07/09/2018 AccorHotels certified review
« Long stay »

I stayed ten months in Mercure Hotel & Residenz Frankfurt Messe. The stay was overall very comfortable. The residence apartments are equipped with all the necessary and allow you to stay even for a longer period. If you are looking for luxury apartment, I do not recommend. However, if you want to have simple and easy stay, I highly recommend. Only downfall was the sauna which was very often out of order.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the service at the bar and the sauna. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Pascal Business - 06/09/2018 AccorHotels certified review

Good. Satisfying.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Z. Business - 31/08/2018 AccorHotels certified review
« Service is nice »

1. Service nice. 2. Tea from the coffee machine is very good. 3. Pillow should have at least two options: one is soft and one is a bit harder.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly in almost all categories and are delighted that you enjoyed your stay with us. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

Ho Business - 26/08/2018 AccorHotels certified review
« OH »

Noch Hotel, professional staff.

Our hotel has responded to the review
Our hotel has responded to the review

Sehr geehrter Herr O., herzlichen Dank für Ihrn Besuch und dass Sie sich die Zeit genommen haben, Ihrn Aufenthalt im Mercure Hotel & Residenz Frankfurt Messe zu bewerten. Über Ihr Lob freuen wir uns sehr, vielen Dank dafür. Allerdings habe ich auch bemerkt, dass die Bewertung noch reichlich "Luft nach oben" beinhaltet. Seien Sie bitte versichert, dass wir dies intern zum Thema machen und uns bemühen werden, noch besser zu werden. Gemeinsam mit meinen Mitarbeiterinnen und Mitarbeitern freue ich mich auf Ihren nächsten Besuch und hoffe, Sie dann vollends von uns überzeugen zu können. Mit besten Grüßen, Ihr Olaf Schneider General Manager

Z. T. Families - 25/08/2018 AccorHotels certified review
« Clean and comfortable »

It was a perfect stay

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

Anonymous Families - 20/08/2018 AccorHotels certified review
« Unprepared staff »

The hotel was nice but looks like everybody from the staff are unprepared. They made a lot of small mistakes that overall made me feel very unhappy with the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. S., I would like to offer my sincere apologies for the problems regarding our service. That is unacceptable and below our standards. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with - and at the same time I do appreciate your feedback, which is an important component toward long lasting and continuously improving quality services. I definitely do appreciate the fact that you took the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. Now I would like to ask you to give us another chance. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Guilherme A. Families - 05/08/2018 AccorHotels certified review
« Good Experience But Air Conditioning Did Not Work »

Good Experience But Air Conditioning Did Not Work and it was very hot in Frankfurt when we spent 2 nights in the city. We had to open the room windows to let the breeze come in to cool down the room temperature.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are happy to learn that you would come back for another visit with us - we hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

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