Hotel - Mercure Hotel & Residenz Frankfurt Messe
Mercure Hotel Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

3.5/5 771 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 15h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Public indoor parking (Paying)
    • Bus/coach parking area (Nearby)
    • Well-lit parking
  • pets allowed 10  EUR
  • Babysitting on request
  • Manual temperature control
  • Languages spoken at the hotel
    • German
    • English
    • French
    • Italian
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Sauna
  • Babysitting on request

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays.Rooms are air conditioned and have a flat-screen TV plus free WIFI and ADSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

  • 424 rooms
  • 355 non-smoking rooms
    • 220/240 V AC
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Direct dial telephone
    • High speed transmission line
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 2,503 reviews

Our guest reviews for Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
3.5/5 TripAdvisor Rating 771 reviews
Taher A. Business - 02/12/2018 AccorHotels certified review
« The worst stay in any of Mercure branch »

No availability for water bottle as a complementary drink and I have to pay for it which doesn't make any sense as the coffer is offered FOC AC was too hot and not cooling Long time for check in for a group and check in was done individually while it supposed to be as a group check in as informed earlier

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. A., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within our check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Thank you for your effort to provide feedback for us, as we see it as a chance to act promptly on behalf of our valued guests. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Olaf Schneider General Manager

Laszlo Z. Solo - 21/11/2018 AccorHotels certified review

I was not satisfied about the disturbing by the hotel staff via the phone in the hotel room, that it was not possible to pay the dinner in the next day that I ordered by the room service. They told me to pay immediately! it was so strange. I'm going to Frankfurt in the next year also, but I need to consider to stay in this hotel... I'm wondering how can you compensate this situation to me? Thanks. Regards, Laszlo Z.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. Z., I would like to offer my sincere apologies for the problems regarding the room Service. Please rest assured that I have already looked into this and taken steps. I feel very bad for the inconveniences you had to deal with. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Anonymous Business - 20/11/2018 AccorHotels certified review
« Excellent value for money »

A well situated and well appointed hotel which offers value for money accommodation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the great remarks on the value. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

A. S. Business - 19/11/2018 AccorHotels certified review
« Excellent business hotel »

Perfect location for the convention, Frankfurter Messe. Comfortable rooms and pleasant staff/

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr S., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the big praise for the rooms, the staff and the location. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Olaf Schneider General Manager

Ivelin I. Business - 17/11/2018 AccorHotels certified review
« discrete and confortable, »

Wondeful,place very comfortable room, staf is very friendly and helpful, very nice locations,

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr I., We very much appreciate your comments regarding your stay at the Mercure Hotel & Residenz Frankfurt Messe. It is always a pleasure to receive positive feedback. We are much obliged to you for the excellent assessment, the top marks and the big praise for the room, the staff and the location. We are very glad, that you were satisfied with our hotel and our service – and you could enjoy your stay. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience - we hope your next visit will be as pleasant as the previous one. Best regards, Olaf Schneider General Manager

Irym Families - 15/11/2018 AccorHotels certified review
« Great very accommodating »

Friendly very accomodating as i had young kids. Only downside was that none of the staff really understood English.but still great experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. I., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review and the positive remarks. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. And: Our employees want to learn better English! Best regards, Olaf Schneider General Manager

Tatiana Business - 13/11/2018 AccorHotels certified review
« ALL good »

Nice people at the reception desk, good breakfast. Nice room, good location. I was in Frankfurt for business that's why I had no chance to explore and to enjoy hotel service fully

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. P., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room & the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

J Business - 12/11/2018 AccorHotels certified review
« Nice breakfast but room was too hot »

The food is very good, but the room was very warm. We were not able to lower the temperature so I slept quit badly. Otherwise, the hotel looks good and the room was clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. V., I am sorry that you were unable to have a restful night, and I sincerely apologize for the inconveniences caused. Unfortunately, our air conditioning system, which happens to be used in most hotels, continues to reach its technical limits and allows individual adjustments within a limited range only. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. It was a pleasure to have you as our guest and I would like to thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. I very much hope that on your next visit we will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Geoffrey B. Families - 10/11/2018 AccorHotels certified review
« Excellent hotel, great staff n' breakfast. »

Excellent "front-desk" staff (especially manager lady from Bulgaria), great hotel complex (I stayed in building 2), great in/outside bar area (most staff helpful). Breakfast was a treat (....the bacon, hmmm). generally the staff were always happy (great you each time) and helpful (the concierge, especially). No negatives.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our breakfast. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

Na Business - 02/11/2018 AccorHotels certified review
« My room was taken »

I got a card (1107) and when I came in to the room there was someone sleeping there, it was an embarrassing situation, then I got another room

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. M., I sincerely apologize for the deficiencies and human errors that unfortunately caused inconveniences for you. It sure looks like there were some major flaws within the check-in procedures. I appreciate your honest critique which will be the basis for discussions within our local team - and a careful evaluation of the root of these problems. Rest assured that we will take necessary measures so that an experience like yours will continue to be the rare exception. On a personal note and on behalf of my team, I would like to ask you to come back once more for an opportunity to prove to you that we can do a much better job. We would be honored to welcome you again at Mercure Hotel & Residenz Frankfurt Messe. Best regards, Olaf Schneider General Manager

Alexey P. Business - 02/11/2018 AccorHotels certified review
« Great service »

Very good experience

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. P., Thank you for staying with us at Mercure Hotel & Residenz Frankfurt Messe and for taking the time to review your visit. It was our pleasure to have you as our guest. We are very pleased that you enjoyed our services and your overall stay with us. As we are highly committed to providing quality services for our guests, we really do appreciate positive feedback such as yours. On behalf of my team, I would like to thank you for the stellar review, the highest marks in nearly all categories, and the great comments. We hope to see you soon again and that our services will ensure another rewarding and enjoyable visit with us. Best regards, Olaf Schneider General Manager

Gábor Business - 01/11/2018 AccorHotels certified review
« The hotel is very well located and the staff is also really nice. It is a great hotel to rest after a long work day or even chill out at the bar! »

The staff was really helpful and nice. The checkin process was fast. The breakfast is tasty and there is a big selection to choose from. The room is nice and cosy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. G., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews and positive remarks on our services to the respective staff members and employees. Your satisfaction both validates our team’s dedicated daily efforts and highly motivates us to keep striving for excellent services in the future. We are very happy that you felt so comfortable with us and that you really enjoyed our amenities. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

K. Business - 01/11/2018 AccorHotels certified review

nothing special, positiv point the Team do their best to avoid stress, I mean the process from check in till chkec out is smooth I noticed an improvement regarding the breakfast welcome they told me Hello and when I requested coffee they gave coffee instead of showing the coffee machine ... But still nothing has been done to entertain clients at the evenings or I cannot see it ? breakfast choice can be improved , it s always the same ... I went to the sauna , and only one ligth was on, quite stressful and anxious in the dark or did not know where the swithc was . Also I would like an Alarm button in the sauna in case I feel bad ... thanks

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice feedback, and also for your critique and suggestions on improvement regarding the breakfast, the evening Entertainment and the sauna. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Dr. B. K. Business - 17/10/2018 AccorHotels certified review
« Bad internet experience, unfriendly breakfast staff »

Lots of things are good and the staff and the reception is very friendly. But: The internet you offer is a nightmare and not worth any money. I only use my mobile phone for internet. You have to regularly type in your username and password - even when you have a 7 day pass you have to do it several times a day. The connection is slow and unstable. Wake up! This is 2018. Every mobile phone has better internet connection than any of your Mercure hotels. You really need to improve. My whole company is laughing about it. Second, some (not all) of your breakfast staff is unfriendly. They start to close parts of the breakfast area, asking people to choose another table. It even happened to me that they were cleaning the table while I was sitting there! The welcome gift is - compared on how much you advertise it - a joke. A milky way or a tiny bag of gummy bears is really nothing worth advertising. It's still nice gesture but compared on what big part it is in your loyalty program ads, it's a joke.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. K., I would like to offer my sincere apologies for the problems regarding the Wi-Fi, the breakfast Service and the house-keeping. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. Regarding the Wi-Fi the Wi-Fi. I assure you that we are currently consulting specialists to find a solution that will leave our guests completely satisfied. I feel very bad for the inconveniences you had to deal with1 I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Olaf Schneider General Manager

Paul Business - 15/10/2018 AccorHotels certified review
« Nice stay »

A very nice stay at Mercure Residenz. Very quiet location closed to the Messe. Very good food at the restaurant.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the restaurant in particular. I do acknowledge, however, that there is still “room for improvement” regarding the the service. Please be assured that this particular issue will be addressed and discussed within our local team and that we will try our best to improve in this area even more. My colleagues and I are looking forward to your next visit, which I hope will leave you completely satisfied. Best regards, Olaf Schneider General Manager

Anonymous Business - 15/10/2018 AccorHotels certified review
« perfectly fine »

room was fine and service was good.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. V., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the room in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Anonymous Solo - 14/10/2018 AccorHotels certified review
« Ms Tamara L. »

Kind and helpful staff. Unexpected excellent breakfast buffet for this standard hotel. Comfortable bed.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. L., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the breakfast in particular. It is of great importance to us that you were satisfied with our services. The high ratings and positive remarks on the staff made us very happy and after I gladly passed on both results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Best regards, Olaf Schneider General Manager

Juliet M. Business - 13/10/2018 AccorHotels certified review
« Nice stay »

Good stay - the room was big and comfortable and clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ms. M., Thank you for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We highly appreciate and value positive feedback such as yours and consider it a highlight in our daily routine as hosts. On behalf of our staff and management, we are very pleased that you gave us the highest ratings in almost all categories. We will gladly pass along these top reviews on our services to the respective staff members and employees. We are very happy that you felt so comfortable with us and that you really enjoyed the room. My team and I are looking forward to welcoming you back as a guest hopefully soon. Best regards, Olaf Schneider General Manager

Cgmh Business - 04/10/2018 AccorHotels certified review
« clean, quiet, good breakfast, friendly staff »

Easy booking by website, checkin by email, good reception at the welcome desk, nice room, nice breakfast. Three minor points: 1) Room 1105 still had the painters mask tape around the airconditioning from the last paint job 2) Key card was erased a couple of times due to magnet-containing phone sleeve (booklet style phone sleeve containing phone and bank cards etc). That was resolved by storing the key card separate from the phone 3) Breakfast room was very busy (too small?) on Thursday morning

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. H., I am very pleased that you took the time to review your visit with us at Mercure Hotel & Residenz Frankfurt Messe. Thank you for your positive review, the nice Feedback on the breaklfast, and also for your critique and suggestions on improvement. We take your input very seriously and I have already discussed it with the managers and colleagues in charge. Please accept my apologies for the inconveniences you had to deal with. We really appreciate your positive words in other aspects and are more than happy to pass them along to the respective staff members. Our employees take pride in your satisfaction and it keeps them motivated in their daily efforts to provide exceptional services. I sincerely hope that your next visit will leave you completely satisfied. We would love to welcome you back. Best regards, Olaf Schneider General Manager

Glenn Friends - 02/10/2018 AccorHotels certified review
« VERY NICE! »

Very nice and relaxing great food great location

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mr. B., Thank you very much for your visit and for taking the time to review your stay at Mercure Hotel & Residenz Frankfurt Messe. We are very pleased that you rated us highly to highest in almost all categories and are delighted that you really enjoyed your stay with us and the food in particular. It is of great importance to us that you were satisfied with our services. The high ratings on the staff made us very happy and after I gladly passed on the results to my team, I would like to say a sincere “thank you” on their behalf. We hope to welcome you as our guest soon again. Yours Sincerely, Olaf Schneider General Manager

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