Hotel - Mercure Hotel & Residenz Frankfurt Messe
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Mercure Hotel

Mercure Hotel & Residenz Frankfurt Messe

Voltastr. 29 
60486  FRANKFURT AM MAIN
GERMANY

666 reviews
TripAdvisor Rating Based on 666 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Fitness centre
  • Babysitting on request

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Bus/coach parking area (Nearby)
  • Pet allowed 10  EUR
  • Babysitting on request
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • EARLY CHECK IN FROM 10AM
  • Laundry
    • Dry cleaning / Ironing (Paying)
    • Shoe shine machine
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request

Catering

  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 06:30-10:00 / 12:00-22:30
    • Opening hours : Week-end 06:30-11:00 / 17:30-22:30

Business services

  • 9 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

At the 4-star Mercure Hotel & Residenz Frankfurt Messe, you can choose from Standard, Superior and Privilege Rooms as well as Privilege Suites. Our 88 apartments with kitchenette are best suited for longer stays. The 424rooms are air conditioned and have a flat-screen TV plus free WIFI and DSL access. Two children aged up to 16 can share your room free of charge. Your pet is also welcome for a charge of EUR 10 per night.

  • 424 rooms
  • 355 non-smoking rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Minibar
    • Shower
    • Bathtub
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 1,645 reviews

Our guest reviews for Mercure Hotel & Residenz Frankfurt Messe

100% genuine reviews from our guests

Find out more
3.5/5 TripAdvisor Rating Based on 666 reviews
AccorHotels certified review
Steven E. Business - 15/09/2017
« Convenient and comfortable »

A friendly hotel with excellent location access to the financial district. It offers decent size rooms and the service is good. Breakfast facilities are excellent but the bedding needs proper duvet or sheets that fit. My room had clearly been a smoking room in a previous life and probably needs a refresh.

AccorHotels certified review
Anonymous Business - 09/09/2017
« Fine but reception service bad »

The reception service could have been more friendly. Also, since I was there the first time. I didn't feel welcome everytime I passed by the reception.

TripAdvisor review
Couples - 09/09/2017
« Be ready for stairs »

The check-in is in one building and our room was on another building across the street and both with stairs to reach the lobby. Very inconvenient if you have bags. If you are a le club member they have priority desk at the lobby but the staff don't give priority for who is there, so you will have to stay in line with all guests, they also didn't give me the voucher for a drink, I had to ask for it, on the other hand they send me a chocolate in the room. The hotel is well located and you can walk to restaurants, supermarket, parks and train station. The room is ok with renovated bathroom. The fitness room is very small and only cardio equipment.

Our hotel has responded to the review
Our hotel has responded to the review

I would like to offer my sincere apologies for the problems. Please rest assured that I have already looked into this and taken steps - and within my team I will make sure that negative experiences are a rare exception in the future. I feel very bad for the inconveniences you had to deal with. I very much hope that on your next visit our services will leave you completely satisfied. We would be honored to welcome you back. Best regards, Stefan Ader General Manager

AccorHotels certified review
Anonymous Business - 08/09/2017
« Excellent! »

You performed your role completely about staying, however Wi-fi connection was so unstable, it has a disadvantage for business use.

AccorHotels certified review
Richard W. Business - 26/08/2017
« Good for a single, ok for a double »

Everything is clean, reception efficient and friendly. Although I'd booked a double, only blankets and towels for one. Bed is pretty narrow for two. Breakfast good but expensive.

AccorHotels certified review
Janusz Business - 22/07/2017
« Hotel standard shoudn't be 4*. »

Room clean but for sure not 4* class. Equipment of room looks old. The fridge was really poor. Air conditioning loud. Bathroom standard was ok.

AccorHotels certified review
Rafa Business - 20/07/2017
« Not enough gel and shampoo, not enough fruits, not fresh orange juice »

Not enough gel and shampoo, not enough fruits, not fresh orange juice

AccorHotels certified review
Anonymous Business - 17/07/2017
« After a reliefing night only a limited breakfast »

The breakfast bar was very cleared and many tables not yet cleaned up from the big group before. One waiter was more looking after their colleagues work than having a hand himself at the dishes.

AccorHotels certified review
Bhayu P. Couples - 04/07/2017
« nice room »

This is our second time stay in Mercure Frankfurt Messe. This time we stay in Residenze building which have spacious room, one king-size bed, and another bed for one person. There are ironing station, coffee machine (Tassimo), fridge. It is summer so the room temperature is warm. The airco makes so much noise so that we turn it off and open windows instead. Wifi is also very slow. I cannot connect to Wifi with Mac (can't get into login page).

AccorHotels certified review
Marcello Business - 22/06/2017
« Thank you for the upgrade »

Appreciated the upgrade. Quality of showed curtain/glass can be much improved

AccorHotels certified review
Anonymous Business - 19/06/2017
« Met my needs »

Compliments to the Breakfast Chef who provided excellent thoughtful personalised service

AccorHotels certified review
Janine L. Couples - 13/06/2017
« Fantastic as Cosimo and Andreas helped us after wrongly booking the Mercure @ Amsterdam »

Cosimo provided a complimentary breakfast for us after our error and Andreas helped us to our rooms after we were quite stressed at arrival and staying additional days

AccorHotels certified review
O Business - 09/06/2017

Very professional and friendly staff

TripAdvisor review
Solo travel - 06/06/2017
« Wonderful stay »

Excellent hotel with wonderful service. This was my second stay and I am very much satisfied. Especially the service is very much professional and kind. Perfect price quality relation. I can only recommend this hotel. Thank you!

Our hotel has responded to the review
Our hotel has responded to the review

Our team is honored to receive such positive feedback an the recommendation - a definite highlight in our daily tasks. We are delighted that you gave us the highest ratings and are pleased to pass along these top reviews and positive remarks on our services to the staff.We are glad that you enjoyed our amenities and that you felt at home with us. My team and I look forward to welcoming you again soon on your next visit in Frankfurt a. M.! Best regards, Stefan Ader General Manager

AccorHotels certified review
A H. Business - 26/05/2017
« Disappointing product but lovely staff »

The hotel is very dated and is badly in need of refurbishment. The staff are lovely and most helpful, but as the service was very slow in the bar area as there was not enough staff to cope with customers. No water in the room or mini bar which I found very strange. A fabulous shower , but the hotel is more like a hostel that a hotel. I have stayed in the past but will not return again as I would expect a lot more from a hotel charging 180 per night.

AccorHotels certified review
Stanislava D. Business - 25/05/2017
« No value of money »

Very surprising moment when i checked in and receptionist told me my room is in other building in walking distance not in the main building of the hotel. No reception in my building kind of like hostel it reminds me.

AccorHotels certified review
Anonymous Business - 22/05/2017
« VERY friendly personnel - but like in all or at least many Accor hotels (Mercure, IBIS, etc.): Internet just a nuisance and appalling! »

VERY friendly personnel - but like in all or at least many Accor hotels (Mercure, IBIS, etc.): Internet just a nuisance and appalling! VERY annoying and VERY time consuming to cope with the weak and slow connection, complicated login procedures that need to be repeated over and over again - if the connection works at all. And for VPN, compulsory for Business of course, even yet extra procedures or requests and/or even extra Money required!

AccorHotels certified review
Anonymous Business - 19/05/2017
« Comfortable overnight stay for business »

Good location, close to the Messe and comfortable rooms with good facilities/breakfast ideal for the business traveller who's looking for comfort and efficiency at a good price.

AccorHotels certified review
Roger N. Business - 12/05/2017
« Quiet and confortable, great breakfast offer. »

Feel premium all the way.

AccorHotels certified review
Kp Business - 10/05/2017
« Nice hotel with great breakfast »

I enjoyed the hotel as quiet respite from business meetings. The breakfasts were quite good. Being able to open my door and window to the rooftop greenery was very nice. I would have liked for the air conditioning to have worked a little better, but the window and door opening kept the room cool. Also, the exercise room wasn't very big, and on rainy days I used it anyway. Would be great for us crazy Americans to have a map of places you could go for a run or walk nearby.

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