Hotel - Grand Hotel La Cloche Dijon - MGallery by Sofitel
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Mgallery by Sofitel Hotel

Grand Hotel La Cloche Dijon - MGallery by Sofitel

14 place Darcy 
21000  DIJON
FRANCE

1,260 reviews
TripAdvisor Rating Based on 1,260 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Nearby)
    • Bus/coach parking area (Nearby)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Nearby)
    • Bus/coach parking area (Nearby)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 25  EUR
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
  • Reception open 24 hours a day
  • Electric car recharging units
  • Dry cleaning / Ironing
  • Porter

Leisure and activities

  • Fitness centre
  • Babysitting on request  (Nearby)
  • Golf course 18 holes  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 6 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our luxurious rooms and suites balance refined decor with modern amenities, including Internet access and cable TV. Plush beds ensure peaceful sleep and our professional staff and 24-hour room service are available to cater to all your needs.

  • 88 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 4 connecting rooms
  • Extra bed in room for child
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Crib on request
    • Minibar
    • RJ 45 outlet
    • Bathtub
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Emergency info in rooms
    • Alarm clock
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.5/5 AccorHotels Rating Based on 2,211 reviews

Our guest reviews for Grand Hotel La Cloche Dijon - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
4.5/5 TripAdvisor Rating Based on 1,260 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2017
AccorHotels certified review
Janice A. Couples - 12/09/2017
« Friendly staff but disappointing stay »

We discovered after our first night stay at your hotel that our bed linens were dirty. They were stained and had something ( don't want to think what it was) stuck to them. My husband' reading light was broken, we requested to have it fixed. It never happened. The English news channels on TV did not work. The staff was friendly but I would not recommend this Hotel to others.

AccorHotels certified review
Steve H. Couples - 12/09/2017
« Could easily be much better with a little attention to details »

Disappointed. The 'hot' food at the breakfast buffet was virtually cold and there wasn't a 'cook to order' option for a basic omelette even. Bathroom was a joke. Shower only. Ok, not unusual, but there wasn't room for more than one to use the bathroom at the same time. No British TV at all. there was a known fault at the time of our stay but it lasted the whole of our stay. Mirror hanging off the bathroom wall. Went to use the gym and there was no power to the equipment. Only had time for a quick session so by the time it was fixed it was too late. Just too many annoying problems for a large hotel like this. Felt like it wasn't being managed

AccorHotels certified review
Dr J. Couples - 12/09/2017
« Lovely building in excellent location, let down by some aspects. »

Problems - cooked breakfast inedible (sloppy scrambled eggs not cooked through so a health hazard, bacon extremely fatty), breakfast service sloppy (didn't expect to replace used cutlery, no hot water to make tea properly), room internal doors awkward to negotiate, housekeeping took away both flannels and could not replace them! No replacement of teabags, toiletries, water. All this is not in keeping with 5* service. Reception, garaging fine. This is third time we've stayed there and quite the worst room and service - get your act together please.

AccorHotels certified review
Jan D. K. Business - 12/09/2017
« A disaster - no real shower etc. »

I always ask for a quiet room, away from the elevator (noise). First I was given room with a half bath where you have to sit on your knees and hold the shower-head in your hands as there is no attachment higher up on the wall. I called reception, and was given room 402 - arriving there, I saw it was next to the elevator. Calling back reception, I said I would accept street side if they had a room with shower. They gave me a street side room, AGAIN with the half bath. I then gave up. Arriving back from a drink in the bar, the room was still about 18° although I switched heating on before. Long story short : after 30 min of the reception trying to put the heating on, they had to admit it did not work (which was the same when I stayed 5 nights before in a room across the hall - but it was warm enough not to need it). There is just no maintenance of check in this hotel about what works or not (a/c with a message : replace filter was also visible in this room). The next morning, I finally have some free time and switch on the TV : half the channels were not working. (I stayed in this hotel multiple times and they have more than the limited number of channels I was able to see that morning). Next time, if I stay there again, I'll have to ask for a "real shower" in the room and insist on having heating. They did deduct 50% of the bill, but I wasted at least 1,5 hours with all this trouble. By the way, the website to book the hotel did not work either. I had to call them. And the room smelled bad (did not report)

TripAdvisor review
Couples - 11/09/2017
« Almost very good but let down by a few issues »

Stayed for 2 nights. the breakfast was disappointing. The 'hot' buffet food was almost stone cold and they didn't provide an option of a freshly cooked omelette. Stayed at a couple of other places on this trip with similarly cold cooked scrambled eggs but they did provide a freshly cooked to order option Bathroom was a jioke. Just a shower but the room was only big enough for one person at a time. Mirror hanging off the wall. TV fault meant no English channels for the whole of our stay. Lots of niggles which suggest that the place is not being managed properly. Could so easily be much better

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for taking the time to tell us about your experience at the Grand Hotel La Cloche Dijon - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François-Xavier Pauchard Directeur Adjoint Hotel services manager

AccorHotels certified review
Mike Couples - 09/09/2017
« Simply superb »

Delightful. Made to feel welcome right from the start. Really interesting modern decor contrasted nicely with classic architecture. We had a beautiful room om the right hand corner of the hotel. Extremely comfortable. The welcoming sweeties were a lovely touch. Large bed. Top class linen. Great breakfast. All in all a great hotel

TripAdvisor review
Couples - 09/09/2017
« What a shame »

This excellent hotel was let down by poor service. The receptionist who booked us in was insufficiently trained and obviously out of his depth. We arrived at 3.00 pm and booked a table in the restaurant through reception. When we arrived at the restaurant at 8.00pm they were not expecting us and all the outside tables were taken so we had to eat in air conditioned isolation indoors. The food and service were very good. After going to bed and about an hours sleep some one in the building activated the fire alarm and we had to evacuate to street level in our PJ's 10-15 mins of the most dreadful noise and such difficulty getting to sleep again afterwards. The next morning at checkout no mention was made not a word of apology no suggestion of some sort of recompense.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Martin, Thank you for taking the time to tell us about your experience at the Grand Hotel La Cloche Dijon - MGallery by Sofitel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, François-Xavier Pauchard Directeur Adjoint Hotel services manager

AccorHotels certified review
Anonymous Couples - 06/09/2017
« Nevertheless pl »

Very pleasant

AccorHotels certified review
Nigel W. Families - 05/09/2017
« Very enjoyable stay »

Almost everything was perfect. Arrival greeting and check in, parking, room, dinner greeting, the dinner food, wine and service, and check-out. All great. Unfortunately the quality of the cooked breakfast is below par,

AccorHotels certified review
Maurice Couples - 04/09/2017
« Nice hotel but poor restuarant »

Restaurant refused to changed my wine even when the recommended bottle was obviously undrinkable. This coming from a restaurant with no sommelier and in a region famous for wines is quite unacceptable. I was NOT even allow to upgrade to a better wine. Disappointing dining experience.

AccorHotels certified review
Avril Couples - 03/09/2017
« Convenient, charming and comfortable La Cloche »

I think it was Alexis who welcomed us warmly and graciously. I believe he also allocated our very quiet room and sent our pre arrival emails. He is responsive and astute to guests needs. He is a real asset to the Accor group and will have a very successful career. Thank you. Breakfast was mildly disappointing compared to the Sofitel London which serves the best Viennoiserie we have tasted anywhere in Europe. Quantity and choice were ample but quality not always tip top. A tiny jug of fresh milk in the fridge would be so much better than the UHT in pods. Staff were friendly throughout. We loved our room, one above entry level provided every facility and comfort. The garden and location are great assets. Highly recommend La Cloche and Dijon for a great week end getaway.

AccorHotels certified review
Ruth Solo - 29/08/2017
« Delightful Dijon! »

Elegant, courteous, too short. I will return!

AccorHotels certified review
Anonymous Families - 21/08/2017

Not organized upon my arrival, although I had pre-registered. The fire alarm went off around/20 minutes at 1:00 am. Breakfast was not explained clearly and I paid 24 euros each for a cup of coffee and one croissant. And, they brought the wrong type of coffee and it was cold. The room had a unimpressive view of the traffic circle and not the park. For a one night, brief stay it was not very impressive.

AccorHotels certified review
Robert K. Families - 20/08/2017
« Lord »

Very good, very helpful staff, nice room and an overall nice experience

AccorHotels certified review
Byoungsung S. Couples - 13/08/2017
« Feel good »

Good room upgrade, kind stuff, good bar

AccorHotels certified review
Anae Couples - 03/08/2017
« Gem in the middle of Dijon. »

Wonderful stay in La cloche, very warm staff, interesting decor, and very comfortable rooms.

AccorHotels certified review
J. J. Families - 01/08/2017
« Lovely hotel, wonderful service! We will be back! »

Super stay

AccorHotels certified review
Derek W. Couples - 01/08/2017
« Great Location, wonderful stay »

We were most comfortable both from the facilities available but especially with the comfort of the room and bed. Great nights sleep. Excellent breakfast. Reception staff most helpful when we had a minor issue with the room furniture.

AccorHotels certified review
Anonymous Couples - 29/07/2017
« We had a perfect stay. »

We loved the hotel. The staff were uniformly great, the room met all of our needs, the location was excellent. We hope to return, and would happily recommend the hotel to friends.

AccorHotels certified review
A. Families - 29/07/2017
« Superb Hotel by all stanards »

Very much satisfied with service .staff were very friendly. Room was luxuries in all its details .Breakfast was nice with the best fresh coffee I ever had. I wish I could have stayed longer than one night. My regards to the management for this upscale standard.

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