Hotel - Hotel Continental Zurich - MGallery by Sofitel
Mgallery by Sofitel Hotel Mgallery by Sofitel Hotel

Hotel Continental Zurich - MGallery by Sofitel

4.0/5 2,252 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Public indoor parking (Paying)
    • Valet parking (Paying)
    • Well-lit parking (Paying)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Pets allowed 20  CHF
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • German
    • English
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 10AM (Paying)
    • LATE CHECK-OUT UP TO 6PM (Paying)
  • Dry cleaning / Ironing
  • Porter
  • "A vision of contrasts: a chalet at the heart of the vibrant city".

Leisure and activities

  • Babysitting on request
  • Boat excursions  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 2 meeting room(s)
  • Self service business centre
  • Copy/print service available
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Hotel location

Our rooms

Discover our newly renovated urban Swiss rooms. The unique combination of the Swiss chalet-inspired decor and modern comforts including free Wi-Fi reflects the mix of tradition and innovation that is typical of Zurich.

  • 138 rooms
  • 100% non-smoking hotel
  • 4 rooms for people with reduced mobility
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • Pulse air
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • Remote control TV
    • WiFi in your room
    • Radio in bathroom
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Free access with phone card
    • Phone with 2 handsets in room
    • Baby bed
    • Web TV
    • Direct dial telephone
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

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4.4/5 AccorHotels Rating 2,940 reviews

Our guest reviews for Hotel Continental Zurich - MGallery by Sofitel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 2,252 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Chris H. Couples - 14/07/2018 AccorHotels certified review
« Staying in Zürich? Avoid this hotel! »

Outdated, poorly maintained and not acceptable for an Accor hotel. Our room condition was among the worst I have ever experienced

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris H. Thanks for your honest review of our hotel, we appreciate the feedback. Sorry for the inconvenience we have caused you. You will find my detailed answers on your second review on TripAdvisor and you will soon receive another email from me to discuss this unfortunate matter and your last stay with us. Talk to you soon! Best regards, Sawas Simeonidis Operations Manager

Anonymous Couples - 14/07/2018 AccorHotels certified review
« I was satisfied with the check in, staff and room. »

The most satisfactory part of the experience involved the desk staff. They were welcoming, polite, and very helpful.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kind guest, Thank you very much for staying with us! I am very happy you enjoyed the hospitality and professionalism of Front Desk staff. I will make sure to forward your complements. We look forward to hosting you on your future travels to Zurich soon again! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Col Families - 14/07/2018 AccorHotels certified review
« A great hotel - recommended »

Very comfortable, spotlessly clean, great service, and a good location close to the city centre and transport.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Col, Thank you very much for this excellent rating and recommendation, we appreciate it highly. It glads me to hear you enjoyed the hospitality of our staff as well as our facilities in the heart of the city. We hope to soon welcome you again. Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeondids (Operations Manager)

Barbie Solo - 13/07/2018 AccorHotels certified review
« Great »

Sure friendly hopefully staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Barbie, Thank you choosing us and for taking the time to answer our questions about your stay! We appreciate the positive feedback, I will share the compliment with our staff! We hope to welcome you back soon! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Anonymous Business - 13/07/2018 AccorHotels certified review
« New room includes a European plug which is great! »

As usual friendly staff. I was again worried about having a room with nothing but a Swiss style outlet (and no converters at the front desk) but was pleasantly surprised by a room that had an EU outlet. Perhaps for cost reasons but I am a bit surprised that if renovating the rooms was happening why the management would not put in multiple outlets but still an improvement.

Solo travel - 13/07/2018 TripAdvisor review
« Zurich - Mgallery by Sofitel »

Convenient to the main train station and most every tram line is nearby. Soundproofing is excellent. Hotel has no swimming pool. Air-conditioning is typical for Switzerland. Two very small elevators are adequate. The fresh apple juice in the lobby is a nice refresher.

Our hotel has responded to the review
Our hotel has responded to the review

Dear SEAKAYII, Thank you for taking the time to share your thoughts about your stay with us in Zurich! We are very thankful for the high scores you have awarded us with. We hope to welcome you back with us soon again! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Susan H. Solo - 10/07/2018 AccorHotels certified review
« Very comfortable thank you »

Very comfortable with everything I needed. A refuge from the heat of the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Susan H., Thank you very much for taking the time to answer our survey regarding your stay, through this we can learn and improve and we are grateful to every guest sharing their comments about their stay. We hope to soon welcome you into the relaxing atmosphere in the busy city center! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Dario Friends - 09/07/2018 AccorHotels certified review
« Dario »

Everything was great, the hotel is so cozy and the staff are great and make your stay more enjoyable. The location of the hotel is perfect and everything is close on a walking distance. Special thanks to Derry (maybe im mispronouncing) from reception, he was very helpful when we checked and also to the young hard working lady from breakfast.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Dario, Thank you for taking the time to answer our questions and sharing your thoughts about your stay with us in Zurich! We are happy you could enjoy the benefits of our location to the fullest and the hospitality of our staff. I will make sure to pass on the compliments to the departments and individuals. From our complete team, I would once again like to thank you and hope to see you soon again! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Anonymous Couples - 09/07/2018 AccorHotels certified review
« Pleasant hotel. We had a very nice stay. Service was mainly good Sometimes a bit slow »

We enjoyed the hotel Breakfast was good - variety and quality Well located Room was nice Carpets need cleaning or changing

Our hotel has responded to the review
Our hotel has responded to the review

Dear kind guest, Thank you for choosing us on your travels to Zurich! I am aware that the hotel is somewhat outdated in certain areas and I would like to inform you that we are planning refurbishments for the near future. We are happy to have impressed you during your stay and hope to see you soon again. Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Cristian Business - 09/07/2018 AccorHotels certified review
« close to perfect stay, as usual »

since about 20 years I am coming to this hotel at least twice every year. It is always a great stay in a stylish hotel, close to railway station and City Center. I would appreciate that the Swiss style of the hotel was a little better in the past> But rooms are excellent, clean and comfortable, staff if very polite.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cristian Thank you very much for your nice comments about your past stays! We are very happy to have gained a loyal guest who appreciates the hospitality we work hard to reach. As you mentioned our hotel has pasts its peek and is outdated in a few places, however we are planning renovations for the near future to resolve this issue. We look forward to hosting you with us soon again! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Kerrie H. Couples - 08/07/2018 AccorHotels certified review
« A Great hotel! »

Very pleasant stay. lovely room and wonderful staff

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kerry H., Thank you for taking the time to answer our questions regarding your stay with us. We are very happy you have enjoyed your stay and appreciated our hospitality. We hope to see you soon again! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Dj Couples - 08/07/2018 AccorHotels certified review
« Perfect Hotel Zurich »

Friendly welcome. Good sized room with very comfortable bed and good shower. Great value in good location.

Our hotel has responded to the review
Our hotel has responded to the review

Dear DJ, Thank you for choosing us on your travels to Zurich. We are happy you felt welcome with us and appreciated our facilities and central location! We hope to host you with us soon again! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Stanley H. Friends - 06/07/2018 AccorHotels certified review
« Outstanding Service with Surprise »

I was first surprised with the welcome ice-cream when I checked in. I was then surprised with the greeting card and the chocolates I received in the room. So warmhearted!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stanley H., Thank you for taking the time to answer our questions and awarding us such good scores. I'm happy to hear our small surprises were appreciated! We hope to welcome you with us on your future travels to Zurich! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Anonymous Couples - 06/07/2018 AccorHotels certified review
« Disappointment »

Wonderful front desk staff, beautiful suite, average breakfast, with sometimes stale pastries and dirty dishes with caked on food. AC never worked, room was always 75 degrees or higher.

Our hotel has responded to the review
Our hotel has responded to the review

Dear kind Guest Thanks for your honest review of our hotel, we appreciate the feedback. Sorry for the inconvenience we have caused you, it must have been a bad start to this month, since we put a lot of love and detail to our buffet and we regular have very good comments about it. This point has been discussed with the F&B Manager in order to avoid happenings in future even though the hotel is full we should be able to provide constantly the luxury breakfast without lots in quality. We weren’t able to fix the issue with the A/C. Nevertheless, we are very sorry that the A/C was too warm. The external company checked and find out the issues which has been now fixed again. As well, we would like to invite you back for a new and improved experience, where we’ll make sure you get the stay you deserved. Warm regards, Sawas Simeonidis Operations Manager

Mk Couples - 06/07/2018 AccorHotels certified review
« Nice stay, no remarks »

Nice stay, nothing particular to complain. Good quality of service.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MK, Thank you for taking the time to answer our questions and award us this excellent review. I will forward the compliments of our hospitality to our service staff. We hope to welcome you with us soon again. Best regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

T. V. Business - 05/07/2018 AccorHotels certified review
« A MEMORABLE EXPERIENCE @ HOTEL CONTINENTAL »

A VERY PLEASANT & MEMORABLE EXPERIENCE WITH HOTEL CONTINENTAL . BIG THANKS TO MR DERRY DERRICK FOR HELPING ME ON ENQUIRIES EVEN BEFORE MY ARRIVAL , NOT FORGETTING THE FRONT -DESK OFFICER ON MY DEPARTURE . (SORRY FORGOT HIS NAME ) HOTEL LOCATION IS PERFECT - WALKING DISTANCE TO COOP SUPERMARKET , ZURICH HB , OLD TOWN ETC .. NICE BAKERY NEAR BY TOO FOR A GOOD BREAKFAST@ CHF22. ROOM WAS SPACIOUS & CLEAN . LOBBY FREE APPLE JUICE IS A MUST TRY ! SUPER REFRESHING !

Our hotel has responded to the review
Our hotel has responded to the review

Dear T. V., Thank you very much for this great review. I will forward your compliments to the correct departments and people. I'm happy to hear that we could assist you for your enquirers before your arrival, and that you enjoyed our facilities in the center of Zurich. Thank you for sharing your thoughts once again, we hope to welcome you with us soon again! Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Jt Couples - 02/07/2018 AccorHotels certified review
« A bit expensive - Service and Stay could be better compared to the day price. »

Room was good but price is quite high to what the room and service is.

Our hotel has responded to the review
Our hotel has responded to the review

Dear JT Thanks for your honest review of our hotel, we appreciate the feedback. Sorry for the inconvenience we have caused you. Basically we have very good reviews and comments about our Front Office staff, therefore please accept our apologies for the inconveniences with regards to our services. Be assured that we will discuss your review in our next meeting end of this week. Our prices are competitive for the city of Zurich and especially for our unbeatable location. Prices in Zurich are unfortunately generally considered quite high, also for us locals. Advance bookings can help you get a lower rate. Please check accorhotels.com for the best available rates. As well, we would like to invite you back for a new and improved experience, where we’ll make sure you get the stay you deserved. Warm regards, Sawas Simeonidis

Sue T. Friends - 30/06/2018 AccorHotels certified review
« Spacious accommodation with very friendly and helpful staff. »

We thoroughly enjoyed our stay. The room was very spacious with great facilities eg coffee maker, good television etc. The staff were always extremely friendly and helpful when we made enquiries regarding directions, site seeing tips and other day to day matters. Special mention of staff member Nina who particularly stood out. She was always happy to answer our queries and always with a smile.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sue T. Thank you very much for taking the time to answer our survey and leaving us such a good review. I will happily pass on the compliments to the entire team. We are pleased to hear you enjoyed the facilities as well as our hospitality. On the behalf of our complete team we would like to thank you again, and hope to host you for your next visit in Zurich soon again. Best Regards, Oscar Lax Guest Relations On behalf of Sawas Simeonidis (Operations Manager)

Mrs C. A. Couples - 27/06/2018 AccorHotels certified review
« Staff were excellent very helpful and welcoming, but some of the things I would expect in the room were missing (iron and board, phone recharging point). »

The staff were really wonderful, the location was fine, but having stayed at many Accor hotels I felt that this one didn't quite live up to my expectation, in terms of the presentation of the room, it seemed rather dated and tired, albeit clean.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mrs. A. Thank you for taking your time to review your stay at the MGallery Hotel Continental in Zurich. We really appreciate your feedback, because this helps us to improve our service and the quality. We have a lot of things in offer for our guests and not everything is mentioned upon check-in or placed in the room simply because it would make our check in process too long to list them all. As a result we invite all our guests to contact the Reception for any inquiries and we do our best to provide everything needed. However, we will take your comments for our next renovation into account that most likely take place next year. On another note, our staff seem to have made a good impression on you and for that I am glad. It is my hope that we can serve you better in the future. Warm regards, Sawas Simeonidis Operations Manager

Faizan A. Couples - 25/06/2018 AccorHotels certified review
« Hospitable »

Soothing. Will book again if i get the best rest.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Faizan A., Thank you for your great review after staying with us. We are very happy you enjoyed your stay and hope to host you soon again. Best Regards, Oscar Lax Guest Relation On behalf of Sawas Simeonidis (Operations Manager)

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