Mercure Paris Place d'Italie Hotel

Dear Mister T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to provide a good service to all our guests so your feedback is very important to us in order to improuve. I am sorry that the space in the cupboard was not enough for you: in Paris the space is small everywhere, unfortunatly. For your next time, if you have a problem like that, don't hesitate to contact the reception...we would be happy to find you a solution (maybe another room or maybe a portable carrying) We hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Anna BIDOLI Hotel Manager

Dear Mister C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to provide a good service to all our guests, so your feedback is very important to us in order to improuve. Thank you again to have shared your concerns, and we hope to have another opportunity to better serve you in the near future. Kind regards, Anna BIDOLI Hotel Manager

Dear Mister B. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am really sorry that your didn't appreciate your stay between us. I would like just to inform you that this area of Paris is really safe, we never had problems. The price of taxis in Paris is completely beyond our control...and we have 2 metro-stations near to the Hotel: the lines 5-6-7 are connected directly with all the most important spot of Paris! It's a pity also that you have not appreciated the "Butte aux Cailles" area, which is one of the most typical quarter of Paris (like Montmartre)! We are sorry for the works, thay lasted longer than expected, but normally they go on from 9 AM to 5 PM. The towels you saw on the floor, are towels not conformed on Accor Standard that we send back to the provider...we do not usethem for the rooms. In any case, you are right...it's better if chambermade can tidy them somewhere else. We hope that, despite your stay in our hotel, you have beautiful memories of Paris!! Don't hesitate to contact me directly if you need any more information, Kind regards, Anna BIDOLI Hotel Manager

Dear MARKUS M., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We are happy to read that our hotel met your expectations. We give you our priviliege room, it's right that it's smaller than the other privilege but the specificty is a nice terrace. For the next time, don't hesitate to ask us a classic privilège room. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you soon, in Mercure Paris Place d'Italie. Best regards, Alison BENOIT

Dear Miss R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to share your beautiful experience in the page of the Mercure Paris Place d'Italie of Tripadvisor... and to follow our Facebook page to have the last information of the Hotel and of Paris! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna BIDOLI Hotel Manager

Dear Mister Fernando Pablo C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to share your beautiful experience in the page of the Mercure Paris Place d'Italie of Tripadvisor... and to follow our Facebook page to have the last information of the Hotel and of Paris! We are really sorry, but in Paris, in Mercure Hotels you have just 1 drink offered with the Le Club Accor Loyality Card. This is the rule of Accor, we just follow it...but we know that in others countries and cities is 1 drink par erson. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna BIDOLI Hotel Manager

Dear PAUL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html See you soon :) Best regards, Alison Benoit

Dear Mister K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to share your beautiful experience in the page of the Mercure Paris Place d'Italie of Tripadvisor... and to follow our Facebook page to have the last information of the Hotel and of Paris! We are really sorry for the works going at the moment, and we hope to welcome you soon with a more beautiful hotel! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna BIDOLI Hotel Manager

Dear Karina H., Thank you for taking the time to answer our questionnaire; I am thrilled to read that you enjoyed your stay with us. I will share your comments with all the team here. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you again soon. Best regards, Alison BENOIT

Dear Z. L., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We are happy to read that our hotel met your expectations. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link (It's very important for us) : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you soon, in Mercure Paris Place d'Italie. Best regards, Alison BENOIT

Dear Madam D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be very, very, very :) grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you again soon. Best regards, Alison Benoit

Dear O. H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I'm happy that my colleague found your booking, and we assure you that all the staff speak French and English. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alison BENOIT

Dear ZAYRA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we are sorry that the renovations have affected your stay. We did not warn our customers because they are not works but only paint. We insure you that we will inform our guest now. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alison BENOIT

Dear Mister K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to share your beautiful experience in the page of the Mercure Paris Place d'Italie of Tripadvisor... and to follow our Facebook page to have the last information of the Hotel and of Paris! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna BIDOLI Hotel Manager

Dear Mister R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We try to provide a good service for all our guests, therefore your feedback is very important to us. We are really sorry for the works that we have at the moment...but they have to be done to improve our quality! For the rest...please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna BIDOLI Hotel manager