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Mercure Hotel Mercure Hotel

Mercure Paris Place d'Italie Hotel

4.0/5 230 reviews
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40 photos/video
  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel does not have a parking Parking
  • The hotel does not have a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
+ 18 Services
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Mercure Paris Place d'Italie Hotel

Mid-scale hotel for business trips or leisure

Welcome to the Mercure Paris Place d'Italie hotel. Discover the capital from this wide, tree-lined avenue in a picturesque neighborhood. You will love the fashion-inspired décor that creates a warm and friendly atmosphere.

Mrs ANNA BIDOLI, Hotel Manager

Located in the heart of Paris, near the Butte aux Cailles district and the Latin Quarter, the Mercure Paris Place d'Italie hotel offers customized services for your meetings. This hotel provides direct access by metro to Gare Montparnasse and Gare d'Auste rlitz. It has comfortable rooms with views over the Panthéon and the Eiffel Tower. With family, friends or after a meeting, come and relax in our cozy bar, open 24 hours.

By choosing the Paris Place d'Italie Hotel, you'll have the opportunity to stroll through Montparnasse, the Latin Quarter, the Chinese Quarter, and the Butte aux Cailles. You'll enjoy all the attractions of the capital.

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Hotel extras
  • Fully renovated hotel boasting chic, stylish design
  • Meeting room with natural light
  • Family Room, sleeps up to 4 people
  • Warm, personalized welcome
  • Direct access to the main tourist sites of Paris via 3 metro lines (5-6-7)
This hotel is Planet 21 Bronze
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 12h00
Check out up to 12h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key
  • WIFI/Internet Access
    • WiFi at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WiFi in your room
    • WiFi access
  • Parking  (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
    • Bus/coach parking area (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • 100% non-smoking hotel
  • Air conditioned
    • Manual temperature control
    • Air Conditioning
  • Airport shuttle
    • PARIS ORLY (Paying)
    • PARIS ROISSY CHARLES DE GAULLE (Paying)
  • Languages spoken at the hotel
    • German
    • Spanish
    • Italian
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 9AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing  (Nearby)
  • Gift shop/newspaper shop

Catering

  • Breakfast
  • 1 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 00:00-23:59
    • Opening hours : Week-end 00:00-23:59

Business services

  • 1 meeting room(s)
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

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Mercure Paris Place d'Italie Hotel

25 boulevard Auguste Blanqui
75013
PARIS
FRANCE

Tel: (+33)1/45808223
Fax: (+33)1/45814584
Check-in from 12h00
Check out up to 12h00
Access and transport
  • GARE DE LYON-LAPLACE : 57, PLACE D'ITALIE
  • GARE DU NORD-KREMLIN BICETRE : 47, PLACE D'ITALIE
  • GARE ST LAZARE-PORTE D'IVRY : 83, PLACE D'ITALIE
  • CORVISART : 6, CORVISART
  • PLACE D'ITALIE : 5, 6 ou 7, PLACE D'ITALIE
  • AEROPORT CDG-AEROPORT ORLY : RER B, DENFERT
  • MARNE LA VALLEE-POISSY : RER A, GARE DE LYON
  • MASSY ARGENTEUIL : RER C, GARE AUSTERLITZ
  • PARIS ORLY At 15km / 9.38 miles  - Shuttle paying
  • PARIS ROISSY CHARLES DE GAULLE At 30km / 18.64 miles  - Shuttle paying
  • AUTOROUTE A1-A3 At 10km / 6.25 miles
  • AUTOROUTE A4 At 3km / 1.88 miles
  • AUTOROUTE A6 At 2km / 1.24 miles
  • PARIS AUSTERLITZ At 1km / 0.62 miles
  • PARIS BERCY At 1km / 0.62 miles
  • PARIS LYON At 3km / 1.86 miles
  • PARIS MONTPARNASSE 1 ET 2 At 2km / 1.24 miles

GPS : 48.830305, 2.352828

Currently, close to our hotel

PARIS travel guide

Our rooms

Choose from the Standard category, with spacious rooms with an elegant and refined decor, or the Privilege category, with views of the Eiffel Tower and the Pantheon, where you can enjoy a wide range of services.

6 photos
Classic Room - 1 single bed

Classic Room - 1 single bed

You'll love our comfortable rooms with a single bed (39" x 79"/1 m x 2 m), free WIFI, flat-screen TV and tea and coffee making facilities. Our bathrooms are fitted with a shower or bathtub.

Classic Room - 1 double bed

Classic Room - 1 double bed

You'll love our comfortable rooms featuring a double bed, free WIFI access, flat-screen TV and tea and coffee making facilities. Our bathrooms are fitted with a shower or bathtub.

Classic Room with twin beds

Classic Room with twin beds

You'll love our comfortable rooms with twin beds, free WIFI, flat-screen TV and tea and coffee making facilities. Our bathrooms are fitted with a shower or bathtub.

Privilege Room with 1 double bed

Privilege Room with 1 double bed

Experience our enhanced-comfort room that comes with exclusive top of the range Mercure bedding, an iPhone/iPad docking station, Nespresso machine and other little details to create the best environment for work or relaxation.

Classic Room - 1 double bed and 1 single sofa bed

Classic Room - 1 double bed and 1 single sofa bed

You'll love our spacious and fully equipped rooms featuring a large bed, convertible sofa bed, free WIFI, flat-screen TV and tea and coffee making facilities. Bathroom with shower or bathtub.

Classic Room - 3 single beds

Classic Room - 3 single beds

You'll love our spacious, fully equipped rooms: three single beds, free WIFI, flat-screen TV and tea and coffee making facilities. Bathroom with bathtub or shower.

Privilege Room with view of Paris - 1 double bed

Privilege Room with view of Paris - 1 double bed

Experience our enhanced-comfort room that comes with exclusive top of the range Mercure bedding, an iPhone/iPad docking station, Nespresso machine and other little details to create the best environment for work or relaxation.

Privilege Room - 1 double bed

Privilege Room - 1 double bed

Make your stay even better with a private terrace to add to your comfort. There is a table and armchairs with a cooling spray in summer and blankets in winter. This outside area is the perfect place to kick back and relax, whatever the season.

Multi-room offer: 2 rooms close together

Multi-room offer: 2 rooms close together

Together is better! When travelling with friends or family, get a preferential rate when you book 2 rooms: with the multi-room offer enjoy up to 50% off the second room. Connecting rooms or rooms opposite one another subject to availability at the hotel.

  • 50 rooms
  • 100% non-smoking hotel
  • 2 rooms for people with reduced mobility
  • 4 family rooms
Room Bathroom
    • Emergency exit map
    • Radio in room
    • WiFi in your room
    • Remote control TV
    • Manual temperature control
    • Hair dryer at reception
Our rooms fittings

Our restaurants and bars

BAR TENDANCE

BAR TENDANCE Bar
Photo non contractuelle / Strictly non binding
Midday
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  • Wed
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  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
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  • Sat
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BAR TENDANCE

See all our restaurants and bars

Your meetings and events

Mercure Paris Place d'Italie Hotel Meeting Room

Our meeting rooms

  • Number of meeting rooms: 1
  • Maximum size: 60 m²
  • Maximum capacity: 25
Find out more
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4.3/5 AccorHotels Rating 1,162 reviews

Our guest reviews for Mercure Paris Place d'Italie Hotel

100% genuine reviews from our guests

Find out more
tripadvisor tripadvisor
4.0/5 TripAdvisor Rating 230 reviews
TripAdvisor Certificate of Excellence Certificate of excellence 2018
Johnny Couples - 10/07/2018 AccorHotels certified review
« Basics Missing »

We were extremely disappointed by the small space to store clothes. There was only one very small area to hang anything and only two shelves.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister T., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to provide a good service to all our guests so your feedback is very important to us in order to improuve. I am sorry that the space in the cupboard was not enough for you: in Paris the space is small everywhere, unfortunatly. For your next time, if you have a problem like that, don't hesitate to contact the reception...we would be happy to find you a solution (maybe another room or maybe a portable carrying) We hope that you will give us the opportunity to better serve you in the near future. Kind Regards, Anna BIDOLI Hotel Manager

Barry C. Business - 30/06/2018 AccorHotels certified review
« Satisfactory »

Room was tidy and clean. Shower head needs to be cleaned so water flows better. Floor corridors stink. Reception is fine but why precheck in but still have to queue to get key for 15 mins.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister C., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We would like to provide a good service to all our guests, so your feedback is very important to us in order to improuve. Thank you again to have shared your concerns, and we hope to have another opportunity to better serve you in the near future. Kind regards, Anna BIDOLI Hotel Manager

S. B. Couples - 27/06/2018 AccorHotels certified review
« Accomodations failed to meet expectations. »

There were a number of issues with this property: Location: not close to any valued tourist locations or the Metro-used expensive taxis Area/neighborhood did not appear safe Rooms way too small for the price No AC first night Food market set up just outside front doors Hotel currently under renovations with scaffolding on windows- didn't know until we got there Unpleasant smell from ventilation system Inadequate staffing-waited 15 min for someone to appear to check in Clean towels for room on hallway floor

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister B. Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am really sorry that your didn't appreciate your stay between us. I would like just to inform you that this area of Paris is really safe, we never had problems. The price of taxis in Paris is completely beyond our control...and we have 2 metro-stations near to the Hotel: the lines 5-6-7 are connected directly with all the most important spot of Paris! It's a pity also that you have not appreciated the "Butte aux Cailles" area, which is one of the most typical quarter of Paris (like Montmartre)! We are sorry for the works, thay lasted longer than expected, but normally they go on from 9 AM to 5 PM. The towels you saw on the floor, are towels not conformed on Accor Standard that we send back to the provider...we do not usethem for the rooms. In any case, you are right...it's better if chambermade can tidy them somewhere else. We hope that, despite your stay in our hotel, you have beautiful memories of Paris!! Don't hesitate to contact me directly if you need any more information, Kind regards, Anna BIDOLI Hotel Manager

Markus M. Business - 16/06/2018 AccorHotels certified review
« Relaxing stay »

the staff was available late at night and was so friendly. Thank you so much for the nice reception :)

Our hotel has responded to the review
Our hotel has responded to the review

Dear MARKUS M., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We are happy to read that our hotel met your expectations. We give you our priviliege room, it's right that it's smaller than the other privilege but the specificty is a nice terrace. For the next time, don't hesitate to ask us a classic privilège room. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you soon, in Mercure Paris Place d'Italie. Best regards, Alison BENOIT

Louise R. Couples - 10/06/2018 AccorHotels certified review
« Wonderful clean central hotel with very pleasant helpful staff »

Wonderfull

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss R., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to share your beautiful experience in the page of the Mercure Paris Place d'Italie of Tripadvisor... and to follow our Facebook page to have the last information of the Hotel and of Paris! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna BIDOLI Hotel Manager

Fernando Families - 08/06/2018 AccorHotels certified review
« Quite good »

It was quite good. Only little issue... I usually travel in Europe using Mercure brand, but it was the first time I was told that the welcome drink is only for me and not for my wife, generally I receive Pax 2 according to the occupants of the room. So I preferred not to take anything

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister Fernando Pablo C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to share your beautiful experience in the page of the Mercure Paris Place d'Italie of Tripadvisor... and to follow our Facebook page to have the last information of the Hotel and of Paris! We are really sorry, but in Paris, in Mercure Hotels you have just 1 drink offered with the Le Club Accor Loyality Card. This is the rule of Accor, we just follow it...but we know that in others countries and cities is 1 drink par erson. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna BIDOLI Hotel Manager

Pc Business - 07/06/2018 AccorHotels certified review
« Home from Home in Paris »

I have stayed regularly at the Mercure Place d'Italie over the course of the last 4 or 5 years. Each time I stayed there the staff greeted me like an old friend coming through the door and whenever possible I was even allocated the same room, which I have come to regard almost as 'my room'! Because I will shortly retire, and change countries, my chances of going back to my favourite hotel in Paris will certainly reduce, but rest assured that when I do visit Paris again there will be only one place for me to look to stay in! Many thanks to Alessia, Goeffrey and all the others, PC

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL C., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html See you soon :) Best regards, Alison Benoit

Anonymous Solo - 06/06/2018 AccorHotels certified review
« Quirky room spoiled by the renovation »

I had a pretty good experience at the Mercure. However, it was not disclosed anywhere that the hotel was actually going through a renovation! My view from the room was spoiled by the renovation. Coming from the shower, there were people right outside of my window, on the 6th floor! I was very disappointed to see this, as I hadn't been warned in any stage, neither in the booking nor after it.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to share your beautiful experience in the page of the Mercure Paris Place d'Italie of Tripadvisor... and to follow our Facebook page to have the last information of the Hotel and of Paris! We are really sorry for the works going at the moment, and we hope to welcome you soon with a more beautiful hotel! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna BIDOLI Hotel Manager

Karina Couples - 05/06/2018 AccorHotels certified review
« Amazing place to stay at!!!!! »

I never usually bother writing reviews. But I decided to take the time to do it for this hotel. Mercure Paris Place d'Italie is an amazing little hotel that is conveniently located within walking distance from Metro so you are very close to the major tourist attractions. I booked this hotel through Air Canada Vacations and this was a flight and hotel deal. I was scheduled to stay for 5 nights, however, my plans have changed and I needed to check out a day earlier but was planning on coming back in a few days for one more night. I asked whether I could switch my days around. The hotel did not need to accommodate me as this was a pre-paid deal, however, they did not hesitate for a minute and allowed me to switch my nights for only 30 Euros more. In addition, they were very helpful and always went out of their way to ensure that I had everything I needed. It was raining heavily one night so they lent me an umbrella. They also allowed me to store my luggage free of charge when I checked out and held it until my return. I would not hesitate recommending this hotel to anyone! I am planning on going back to Paris next year and will definitely be staying here again!!!!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Karina H., Thank you for taking the time to answer our questionnaire; I am thrilled to read that you enjoyed your stay with us. I will share your comments with all the team here. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you again soon. Best regards, Alison BENOIT

L. Z. Business - 04/06/2018 AccorHotels certified review
« very satisfactory experience overall »

convenient location; friendly & helpful receptionist; great food (breakfast)

Our hotel has responded to the review
Our hotel has responded to the review

Dear Z. L., We very much appreciate your comments regarding your stay in our hotel. It is always a pleasure to receive positive feedback. We are happy to read that our hotel met your expectations. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link (It's very important for us) : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you soon, in Mercure Paris Place d'Italie. Best regards, Alison BENOIT

Kris Families - 22/05/2018 AccorHotels certified review
« Great stay, convenient location, friendly staff »

We had an amazing stay. Appreciated the upgrade to a room with the Eiffel Tower view! Also staff were helpful and friendly. Convenient location to where we wanted to be. Hope to book again soon!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Madam D., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We would be very, very, very :) grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you again soon. Best regards, Alison Benoit

H. O. Solo - 16/05/2018 AccorHotels certified review
« une nuit »

Very bad experience ! Reception craw does not know if there is a reservation or not, and after 10 mins, they realized that I had a reservation from ACCOR web site (I am Silver member, I was last 2 months GOLD member). The guy at the reception does not speak French NOR English, or you don't what he is saying! They took the price of that night twice and after they reimbursed it, thank you. Very noisy room because of construction outside ! and NO AC !!! I had to sleep with Car Noises. Veryyyy bad night before my flight in the next day!

Our hotel has responded to the review
Our hotel has responded to the review

Dear O. H., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. I'm happy that my colleague found your booking, and we assure you that all the staff speak French and English. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alison BENOIT

B. Solo - 14/05/2018 AccorHotels certified review

Front desk was great. Breakfast was goid. Room needs improvement. Closet door was peeling, light fixture next to door broken, light fixture on desk blinking when turned on. I recommend advising guests of market and the fact that hotel is having refurbishment.

Our hotel has responded to the review
Our hotel has responded to the review

Dear ZAYRA B., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. we are sorry that the renovations have affected your stay. We did not warn our customers because they are not works but only paint. We insure you that we will inform our guest now. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Alison BENOIT

Youssef Business - 21/04/2018 AccorHotels certified review
« Great stay to attend a 3 days conference organized at the Marriott »

Enjoyed the hospitality of the team especially the waitress at the breakfast. Always smiling and responding positively to any requirement. I was upgraded to a Privilege room. It is clean hotel, spacious rooms and very close to La Gare d`Austerlitz. The Luxembourg GArden and the Senate are within 20 min walking distance. definitely recommending

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister K., We very much appreciate your comments regarding your stay at the Hôtel Mercure Paris Place d'Italie. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Don't hesitate to share your beautiful experience in the page of the Mercure Paris Place d'Italie of Tripadvisor... and to follow our Facebook page to have the last information of the Hotel and of Paris! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna BIDOLI Hotel Manager

Dr Business - 20/04/2018 AccorHotels certified review
« A little below expectations »

While the staff was friendly and helpful, I found the hotel to be run down, and the room a bit depressing. There was construction in front, and scaffolding around my windows. I was also awoken by a trainee who entered my room while I was resting.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister R., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We try to provide a good service for all our guests, therefore your feedback is very important to us. We are really sorry for the works that we have at the moment...but they have to be done to improve our quality! For the rest...please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna BIDOLI Hotel manager

Miguel Business - 12/04/2018 AccorHotels certified review
« Cosy hotel for sleeping with good breakfast »

Good experience overall. The objective was only to spend the night and have a decent breakfast in the morning, which was completely satisfying. Not a luxurious hotel and does not have many common space outside the room. Good breakfast with very nice and gentle employees.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sir L., Thank you for taking the time to answer our questionnaire; I am thrilled to read that you enjoyed your stay with us. I will share your comments with all the team here. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html We hope to see you again soon. Best regards, Alison BENOIT

Adam S. Friends - 05/04/2018 AccorHotels certified review
« Pretty room & building , but far too overpriced hotel. »

I was quite looking forward to stay in this hotel. The hotel was not bad, as the location was good and room was pretty. However, the occasion was very important to me, as I booked this hotel for my friend. As I don't earn that much money, the stay in this hotel was very high and I was promised the view of Eiffel Tower, which would be more visible from the upper rooms. But that's not everything, the room was prepared for one person, one bath dressing gawn (why not 2?), towels for one and also we received 1 voucher for drinks (all Ibis/Mercure/Novotel I ever stayed always give for all guests...). The card often did not work and required us to go to the reception lobby. I would say - it is a good hotel, but for this amount of money there is a better choice. I don't enjoy giving negative feedback, but I spent so much money for it (my savings) for this hotel, which did not much to make my stay great as promised. Also, there was no individual message in the room. I think Accorhotels in Paris should give an example to the other Accorhotels worldwide. If I knew this hotel would not make an extra step for their Gold members, then I would definitely not go ahead with booking. Nevertheless I wish you a very good luck.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mister S., Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We try to provide a good service for all our guests, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna BIDOLI Hotel Manager

Anonymous Business - 31/03/2018 AccorHotels certified review
« Not so good »

It was for business purpose. One day I didn’t work, cleaning lady in the hallway was making a lot of noise and In top of that, someone from the knocked at the door, and open it whereas I said no. I guess he didn’t here me and he found me in my bed...

Our hotel has responded to the review
Our hotel has responded to the review

Dear Miss Rome, Thank you for taking the time to tell us about your experience at the Hôtel Mercure Paris Place d'Italie. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We strive to provide a good service to all our guests and your feedback is very important to us in order to improuve. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Anna BIDOLI Hotel Manager

Pc Business - 26/03/2018 AccorHotels certified review
« Home from home »

Just great - this is my favourite hotel in Paris, and the staff make it a real home-from-home.

Our hotel has responded to the review
Our hotel has responded to the review

Dear PAUL C., Thank you for taking the time to answer our questionnaire; I am thrilled to read that you enjoy everytime your stays with us. I will share your comments with all the team here. We would be very grateful if you share on Tripadvisor your customer experience in our hotel on the following link : https://www.tripadvisor.fr/Hotel_Review-g187147-d197560-Reviews-Mercure_Paris_Place_d_Italie-Paris_Ile_de_France.html See you soon Best regards, Alison BENOIT

B. Business - 22/03/2018 AccorHotels certified review
« RAS »

RAS

Our hotel has responded to the review
Our hotel has responded to the review

Monsieur B., Nous vous remercions d'avoir pris le temps de répondre à ce questionnaire. Nous travaillons quotidiennement pour donner la meilleure qualité de service possible, nous sommes donc ravis d'apprendre que votre séjour fut agréable. Votre satisfaction est une véritable récompense. En ce qui concerne la chambre, je vous confirme que n'ayant plus de chambre privilège le jour de votre arrivée, nous vous avons surclassé dans une chambre familiale qui est plus grande que la chambre réservée initialement. Nous espérons vous accueillir une nouvelle fois au Mercure Paris Place d'Italie Cordialement, Alison BENOIT

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