Hotel - Novotel Sydney on Darling Harbour
Novotel Hotel Novotel Hotel

Novotel Sydney on Darling Harbour Hotel

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4.0/5 4,757 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Grass tennis court (Paying)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court
    • Tennis (Paying)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Novotel Sydney on Darling Harbour boasts 525 accommodation rooms, including six two-storey Loft Suites on the top floor of the hotel (with one or two bedrooms) boasting spa baths and spectacular views of the city.Spacious, contemporary and adaptable, the Novotel room is designed for natural living. Choose a Darling Harbour View Room to really take advantage of the excellent location and enjoy our unique view of the Sydney skyline.

  • 525 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 16 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WiFi in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 18,297 reviews

Our guest reviews for Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,757 reviews
TripAdvisor review
Family - 17/04/2018
« Nice hotel. Good view. Attentive staffs. »

The hotel is very nicely located in Darling Harbor. Close to waterfront walking areas and restaurants. Nice continental breakfast. The staffs are very attentive and helpful. Check-in and -out are fast.

TripAdvisor review
Couples - 13/04/2018
« Old friend »

Each time we stay at Novotel Darling harbour it's like visiting an old friend, we always stay here when in Sydney, best breakfast ever, best beds, best views, amazing staff. we love it. The manager upgraded us to a water view room, it was lovely oh and extremely quiet.

AccorHotels certified review
Bill E. Couples - 11/04/2018
« Perfectly located for our 2 days at Darling Harbour and the Ferry Cruise »

Most enjoyable meals, friendly staff and excellent service. Great view from the Junior Suite Many thanks for the upgrade

Our hotel has responded to the review
Our hotel has responded to the review

Dear Bill, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Wilma Families - 11/04/2018
« Very good location, super team and overall a good hotel to stay! »

We had such a good experience that we have recommanded this hotel to our family and for our next trip we will book it for sure. The reception team and overall all the team were very kind and helpful. Beds are confortable, we had a room with a great view on the city.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Wilma, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Tim L. Friends - 11/04/2018
« Our group was pleasantly surprised and enjoyed the upgrade Thanks »

Our stay was a friendship group catch up the facilities were great and food and service excellent. The car park fee needs to be looked at that is the only thing that would stop me returning $59 per night is a bit rich.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Tim, Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. I’m sorry to read of your disappointment in regards to our car parking facility. Please rest assured that we do our best to ensure that our prices remain competitive within the Sydney CBD and our packages are reviewed on a regular basis to make certain we cater to our guest needs. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Melissa D. Families - 11/04/2018
« Both parents and kids were extremely satisfied with our hotel stay. »

From the moment we pulled up in our car, staff were very friendly and helpful. I had recently joined Accor Plus and this was our first hotel stay since joining, we were extremely impressed with our upgraded room with an amazing corner view and being asked straight away if we would like a late checkout the following day. We also received a welcome pack with water and bottle of wine straight away at check in. The reason we were staying was for my graduation ceremony at the ICC and the ease of having everything at our hotel was just so relaxing. We dined in the restaurant and received our 50% discount off the bill and the food was lovely. Our children loved having the room to play the Xbox and swim in the pool. It was also lovely for us adults to enjoy a welcome drink whilst the children played the Xbox games. Staff were always friendly and helpful, even when I asked for some blu-tak to stop water from getting in his ear whilst swimming, the staff were more than happy to find some for me.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Melissa, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Anonymous Families - 11/04/2018
« Great location »

great location, rooms need a bit of a make over, little dated and tired. Water pressure was terrible, had to run around to get wet... twin rooms would be better with king beds

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lori, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the hotels rooms Ambiance and décor. I am a pleased to inform you that we are currently working towards new and fresh ideas that l trust will restore the look and feel of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Matthew Business - 11/04/2018
« Good but felt a bit unsecure. »

The stay was good. Although when I returned to my room at night I discovered that the adjoining doors between mine and then next room were not locked. This was disconcerting as I had a few valuables left in my room for the whole afternoon/evening.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matthew, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments with our Executive Housekeeper as it allows us to improve on the concerns you have raised, providing future guests with a high quality product Novotel is renowned for. Please note that these incidences were a true exception to our normal practices. Rest assured that we are taking the appropriate measures to address these problems and all our efforts have been concentrated on preventing future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Rajkuamr T. Families - 11/04/2018
« Satisfied with Minimum Experience »

Firstly requewst for the City/ Harbor view room as not available on arrival day, Double Bed Twin rooms are very small. Floor corridors were not tidy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Rajkumar, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I will share your comments with our Executive Housekeeper as it allows us to improve on the concerns you have raised, providing future guests with a high quality product Novotel is renowned for. Thank you again for sharing your experience Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Linda M. Couples - 11/04/2018
« We enjoy staying here as it is very convenient to drive to or get the light rail to. »

The staff are always courteous and helpful and the rooms large and comfortable. We did not sleep very well as the bed was very soft and sank in the middle. I therefore slept on the lounge/couch. I don't like showers over the bath so I hope with the refurb that is happening that there will be walk in showers.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Linda, Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. We do appreciate your feedback in regards to our hotel rooms and corridors; we are excited to roll out in 2018 new and fresh ideas that will display a product that resembles our new lobby and restaurant area. We hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Andrew M. Couples - 10/04/2018
« Feels like coming home »

From the pre arrival phone call confirming our parking to arrival and greeting from Andrew We were made to feel so welcome nothing a problem. To dinner that night more wonderful service from Anna

Our hotel has responded to the review
Our hotel has responded to the review

Dear Andrew, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Andrew and Anna. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
David H. Couples - 10/04/2018
« Standards and quality has »

Whilst we have stayed with the Hotel on numerous occasions we feel that the Hotel is now missing the Mark, there are a lot of high level options in Sydney and if the quality of the services dont improve then i feel the Hotel will be left behind, Rooms are dated and require an overhaul, Carpets in the halls are stained, worn and faded, Paint requires refreshing, Our room was not cleaned/made up, We had very noisy people in the room next to us, and when requesting a relocate, we were made to feel like you were doing us a favor. We returned from a show at 11.30 and was amazed that a 5 star hotel bar was closed, we were advised that it closed at 11pm. there were approx 10 people looking for a nigh cap, a good hotel would have reopened the Bar, Key cards to the room did not work. On check out i expressed my concerns to the manager and to my surprise he just happened to be the customer experience manager, Whilst he was apologetic, he advised that the Hotel was being refurbished, offered us free parking and to contact him on our return. I think he restored a little bit of faith and we will reconsider the Novotel when refurbishments are complete. I understand the Hotel industry is very competitive and hope this information is helpful.

AccorHotels certified review
John M. Families - 10/04/2018
« RELAXING, GREAT VIEW »

Relaxing.

Our hotel has responded to the review
Our hotel has responded to the review

Dear John, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback especially as an Accor Gold member. I will share your comments with our team. In other elements, please allow me to sincerely apologise for your less than satisfactory room experience. I am excited to announce in relation to this that we are in the early stages of a room refresh program which will go about addressing the issues you have mentioned and more. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Matt Families - 10/04/2018
« Good Easy Stay »

Travelled with my brother to watch the footy. Hotel was comfortable with all the facilities and close to the city. Will return

Our hotel has responded to the review
Our hotel has responded to the review

Dear Matt, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Krm Couples - 10/04/2018
« A great place to stay in Sydney »

Our stay was very pleasant from the excellent check in experience, good service in the restaurant and comfy beds.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Keith, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Katrina Couples - 10/04/2018
« Great experience »

Great customer service, very happy with venue. Would definitely stay again

Our hotel has responded to the review
Our hotel has responded to the review

Dear Katrina, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Dom Couples - 10/04/2018
« The customer service from entrance to reception was extremely satisfied friendly and helpfully »

Happy with the customer service we received but wasn't with the room on arrival we got upgrade to a suite I found it to be dirty there was stains of the furniture and the carpet really needed a steam clean entering into the bathroom that so old and the bath tub was disgusting asked to change they gave us another room which was better but also had coffe stain all over the the right bedside and on the floor a tablet foil raper. I personally think it needs to be refurnished and the cleaning staff should be retained on how to clean

Our hotel has responded to the review
Our hotel has responded to the review

Dear Domenic, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the hotels rooms Ambiance and décor. I am a pleased to inform you that we are currently working towards new and fresh ideas that l trust will restore the look and feel of the hotel. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Anthony G. Couples - 10/04/2018
« Welcome hotel,close to all amenties »

The room was upgraded, delightful experience the only negative was the carpets were of poor quality and badly worn with stains on the carpet, however the room was clean and beds very comfortable

Our hotel has responded to the review
Our hotel has responded to the review

Dear Anthony, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. We do appreciate your feedback in regards to our hotel rooms and corridors; we are excited to roll out in 2018 new and fresh ideas that will display a product that resembles our new lobby and restaurant area.services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Karin Friends - 10/04/2018
« Disappointed »

I found the room was old and tired looking, the bath was stained, paint was off the walls and picture frames were scratched. The blind handle was broken making it difficult to open and close the blind. The parking was ridiculously expensive, I don’t believe you should pay for parking when staying in the hotel overnight.

AccorHotels certified review
Sheryl Friends - 10/04/2018
« Ms »

Very good

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sheryl, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

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