Hotel - Novotel Sydney on Darling Harbour
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Novotel Hotel

Novotel Sydney on Darling Harbour Hotel

100 Murray Street  Darling Harbour 
2009  PYRMONT
AUSTRALIA

4,415 reviews
TripAdvisor Rating Based on 4,415 reviews
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From 229.00 AUD Non member rate
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Grass tennis court (Paying)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court
    • Tennis (Paying)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Novotel Sydney on Darling Harbour boasts 525 accommodation rooms, including six two-storey Loft Suites on the top floor of the hotel (with one or two bedrooms) boasting spa baths and spectacular views of the city.Spacious, contemporary and adaptable, the Novotel room is designed for natural living. Choose a Darling Harbour View Room to really take advantage of the excellent location and enjoy our unique view of the Sydney skyline.

  • 525 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 16 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 13,746 reviews

Our guest reviews for Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,415 reviews
TripAdvisor review
Business - 21/08/2017
« Novotel - Darling Harbour »

Had a lovely stay. Hotel was very central and had good facilities, although I found that the WiFi was very slow and hot water in the mornings was a bit hit and miss. Hotel is starting to look a bit run down with carpets in the passage a bit tatty and the rooms a bit dated.

AccorHotels certified review
Tom Business - 18/08/2017
« Great hotel food and staff »

Well done

AccorHotels certified review
Jacqui Couples - 18/08/2017
« Expensive for the room we had. »

The bed was small ( used to a king when we travel and at home) and there were stains on the pillow cases and carpet. Parking was nearly impossible and expensive @ $55 per day for paying guests. The cafe was nice and coffee was great and reasonable. Also when we had after dinner drinks at the bar one round of Kahlua and milks for 4 people was $64. I understand you need to make a profit but not when a whole bottle is less than $30 !!

AccorHotels certified review
Susan H. Couples - 18/08/2017
« Good location, bathroom needs updating »

I have to acknowledge George at reception, I really felt he went above and beyond with his service.

AccorHotels certified review
Lesley Couples - 18/08/2017
« lesley »

from reception to leaving - all staff were friendly, helpful and generous. even with a minor room issue, the staff made sure we didn't feel upset or unhappy with novotel

AccorHotels certified review
Richard C. Business - 18/08/2017
« Nice staff and good food »

I enjoyed the food and the location. Pity it was a business trip

AccorHotels certified review
Shellie V. Business - 18/08/2017
« Comfortable business trip with a fabulous reception, bar, restaurant and lounge area. Bright and sunny. »

The staff were incredibly accommodating, friendly and helpful. In particular Lawrence, one of the event staff who assisted us with our catering for our functions on the Monday 14th and Tuesday 15th August. We had a lovely dinner on the Sunday night and were served by a gorgeous waitress who was very friendly, attentive and provided excellent customer service to my daughter and I. Great meal too.

AccorHotels certified review
Anton F. Business - 18/08/2017
« It was ok nothing stood out. Bathroom was run down and ol »

Room was generally old. The receptionist who checked me in was brilliant. Apart from her all others were either too busy or not interested in anything. Mediocre to low satisfaction would be an overstatement.

AccorHotels certified review
Anonymous Friends - 18/08/2017

Good bed , I could sleep well. Shower head was fixed , not convenient for showering. Not suitable for elderly need to climb over the bath tab to get shower.

AccorHotels certified review
Anonymous Couples - 18/08/2017

A convenient location. The staff were pleseant and efficient. The bed in our room was pretty awful though. Saggy and uncomfortable.

AccorHotels certified review
Keith H. Couples - 18/08/2017
« Allways a pleasure to stay at Novatel »

Staff were friendly and helpful Meals were excellent as usual.Room was clean and tidy with a view over Darling Harbour

AccorHotels certified review
Bling B. D. Solo - 18/08/2017
« Lovely room, friendly staff and great location. »

PROS: Lovely room, friendly staff and great location. Good sized TV with Samsung mirror option. CONS: Only issue was a screaming baby in the room beside mine. I rang hotel reception at 2am and was able to be transferred to another room that night, which was great.

AccorHotels certified review
Sabin S. Business - 18/08/2017
« Excellent »

Nice service, fine rooms and facilities

AccorHotels certified review
Daz Business - 18/08/2017
« Very good great bar area »

Convenient location to darling harbour and cbd

AccorHotels certified review
Agnieszka Business - 17/08/2017
« Terrible, worst internet and they told my host she had not paid and she had, she had to show them her bank details. If i could write - 10 i would, worst experience I've had in any hotels throughout the world. »

Was appauling

AccorHotels certified review
Jasmina Families - 17/08/2017
« Family Stay »

We had a great overall experience at the hotel and enjoyed the breakfast!! Was great location, close to lots of nice restaurants and a small shopping centre. Short walk to ferry terminal and train station.

AccorHotels certified review
Thomas H. Business - 17/08/2017
« Chaotic check in and check out »

I am staying in Hotels every second week and this was an unusually bad experience this is why: I arrive at 8am in the morning after a night flight having booked an early check in. There is a 5min discussion on charges for early check in. After this is settled I am asked to pay the full stay in advance (Not to block an amount. on my credit card but to actually pay). When I am asking to get an invoice before I pay, i get told that this is not possible. After another 5min of discussion I get an invoice and pay for a 5 day stay in advance with an addition of AUD70 for the early check in. On the same day I get called by you in the middle of a meeting that there is a problem with the hotel charges. Only after insisting that I cannot talk now, it is possible to postpone the discussion to the time, when I am coming back to the hotel. At this point I make booking at another hotel because I am tired of the constant trouble. Upon return to the hotel I ask at the reception what was the problem, the receptionist cannot tell me and tells me everything is fine. I tell the receptionist that I will leave 2 days early and ask him to change the booking. Receptionist confirms this with no further comment. 2 days later I check out: The receptionist tells me that instead of getting 2 days charges that I had paid for back, I should pay AUD230 for an early check in and could not get the 2 days refunded as I did not advise that in advance. I tell him that I had changed my booking. 2 days earlier and he agrees to refund the 2 days but still need to pay the AUD230 for the early check in. I show him the invoice that I got with AUD70 for the early check in and told him that i had been asked whether I want d to do an early check in and based my decision on the AUD70 which i had paid already. After some back and forth the original early check in charges remain. i get a new invoice that shows 2 days of refund and the original early check in fee. However, I get told that this cannot be refunded immediately and I will get an email how this will be done in a few days. On the facilities: While the reception area is very nice and the rooms are ok, the corridor in front of the room is dark. The floor is covered with a carpet full of stains that smells and looks like it is 20 years old. To cut the long story short from my 30 hotel stays in the last 12 months, this was by far the worst customer experience and I will avoid staying in this hotel again

AccorHotels certified review
Annette Couples - 17/08/2017
« The best place to stay in Sydney »

As always we have a lovely time when staying with you. We are treated so well from before we arrive, after we arrive and when we leave. The Novotel is ideally situated for exploring around Darling Harbour and the city. The staff are extremely helpful & happy. Andrew Austen went out of his way to make our stay so good. Our name was on a car parking sign and we received a bottle of champagne with a plate full of cheese cake, ice cream, berries and strawberries - it was my birthday. Loved it and thank you so much Andrew. Also we were upgraded to a loft room. What more can I say except continue you as you are going - love coming and staying.

AccorHotels certified review
Barb W. Business - 17/08/2017
« Great location and staff »

Staff went out of their way to ensure our stay was personalised and our needs were met. Room had great view and all we required, however facilities are a little dated. Special mention of great front desk and concierge staff as well as food and beverage.

AccorHotels certified review
Anonymous Business - 17/08/2017
« Disappointing »

No hot water out of the shower on both morning which is unacceptable when travelling for work Pillows were lumpy and old - extremely uncomfortable Mattress slumped to one corner

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