Hotel - Novotel Sydney on Darling Harbour
Novotel Hotel Novotel Hotel

Novotel Sydney on Darling Harbour Hotel

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4.0/5 4,819 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00
Paying

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WiFi at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WiFi in your room (Paying)
    • WiFi access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Grass tennis court (Paying)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court
    • Tennis (Paying)
  • Beach and water sports  (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities  (Nearby)
    • Bicycles rental (Paying, Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
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Hotel location

Our rooms

Novotel Sydney on Darling Harbour boasts 525 accommodation rooms, including six two-storey Loft Suites on the top floor of the hotel (with one or two bedrooms) boasting spa baths and spectacular views of the city.Spacious, contemporary and adaptable, the Novotel room is designed for natural living. Choose a Darling Harbour View Room to really take advantage of the excellent location and enjoy our unique view of the Sydney skyline.

  • 525 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 16 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WiFi in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 19,401 reviews

Our guest reviews for Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,819 reviews
AccorHotels certified review
Noel Families - 12/06/2018
« Uncomfortable and in need of a refurbished »

The beds were very uncomfortable and the bath tub is screaming change me

AccorHotels certified review
Anonymous Families - 12/06/2018
« Satisfactory »

Check in staff was polite, friendly and professional. Rooms were clean and comfortable. Adequate pillows in each room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Shanny, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Flavio C. Couples - 12/06/2018
« Absolutely fantastic »

It started pretty bad especially once I found I had booked the wrong night but then I met the manager Andrew who epitomises what customer service is all about. From the moment he said he could help I felt releaf especially as I had a Vivid cruise booked that night as we were celebrating our 30 wedding anniversary

Our hotel has responded to the review
Our hotel has responded to the review

Dear Flavio, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Andrew! I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Deborah Families - 12/06/2018
« Friendly and convenient »

Staff were lovely, friendly and helpful , nice views , convenient location, rooms outdated and bathroom old and slightly mouldy but other then that was pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Deborah, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your feedback in regards to the hotels rooms Ambiance and décor. I am a pleased to inform you that we are currently working towards new and fresh ideas that l trust will restore the look and feel of the hotel. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Anonymous Couples - 12/06/2018
« Excellent greeting on arrivalby foyer staff/bag collection/ and check in staff/ friendly and very helpful »

Staff excellent helpful/great service at bar/ room clean and comfortable/

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ellen, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback especially as one of our valued Accor Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Charles T. Business - 12/06/2018
« Always comfortable at the Novotel Darling Harbour »

2 days - was well looked after with complimentary wine and drinks Rood was very comfortable - good views

Our hotel has responded to the review
Our hotel has responded to the review

Dear Charles, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback especially as one of our valued Accor Gold members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Pandora Couples - 12/06/2018
« Novotel - always dependable - checkin with a smile »

Enjoyable. Friendly teams, treat for our anniversary sent up to the room.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Pandora, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Cath Business - 12/06/2018
« Extremely plesant staff, helpful and accomodating. »

In Sydney for a conference, staff where efficient and very helpful with directions/parking and luggage

Our hotel has responded to the review
Our hotel has responded to the review

Dear Cath, Thank you for taking the time to leave a comment on your recent stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Steve Families - 12/06/2018
« Great stay perfect location »

Great hotel to stay at since the location is central to the city and having a function at the ICC for us it was perfect

Our hotel has responded to the review
Our hotel has responded to the review

Dear Steve, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Grant Friends - 12/06/2018
« Short stay but good stay »

the hotel was very nice and met all our expectations

Our hotel has responded to the review
Our hotel has responded to the review

Dear Grant , We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Danielle Couples - 12/06/2018

Lovely clean room and nice smelling

Our hotel has responded to the review
Our hotel has responded to the review

Dear Danielle, Thank you for taking the time to leave a comment on your recent stay with us. It is always a pleasure to receive positive feedback especially as one of our valued Accor Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Angelina C. Families - 12/06/2018
« great experience »

we had a great experience. check in was quick and easy. there was no pen or writing pad in the rooms we had booked though.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Angelina, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Kristelle Friends - 12/06/2018
« above and beyond »

Outstanding staff.. on every one of my stays. They seem to go above and beyond and make me feel special on every stay!!I have stayed in many Accor hotels but Novotel Darling Harbour is hands down my favourite!! THANK YOU

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristelle, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback especially as one of our valued Accor Gold members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Renee Families - 12/06/2018
« GREAT VENUE, GREAT EXPERIENCE »

We love the venue, the restaurant and all the staff are fantastic. The location is great - can not fault anything. We look forward to coming back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Renee, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback especially as one of our valued Accor Platinum members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Philippa B. Friends - 12/06/2018
« Excellent Service, appreciated the complimentary wine »

All in all was great. Room, although freshly refurbished smelled heavily of paint which wasn't so great. Breakfast was good, but the coffee system is terrible. One guy on a coffee machine and the queue was long. Would prefer a jug of coffee doing the rounds to the tables similar to most hotels. Staff were lovely and very accommodating

Our hotel has responded to the review
Our hotel has responded to the review

Dear Philippa, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. I will share your comments with our Director of Culinary as it allows us to improve on the concerns you have raised, providing future guests with a high quality product Novotel is renowned for. Thank you again for sharing your experience Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Anonymous Business - 12/06/2018
« Could have been better/cleaner. »

Was upgraded from the neighboring Ibis hotel, but was put on a floor that was in desperate need of renovation (6th floor). Carpet in the room was stained in multiple places. There were stains on the quilt cover of one of the beds (looked like maybe a roof leak?) indicating the room had been made up some time ago, and not re-checked before letting out. Stains on the furniture. Bath looks a bit worn out. Jug for filling the iron was missing (had to put the whole iron under the tap).

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you for taking your time to share your feedback. It is discouraging to read that your stay did not meet your expectations. I am sorry to hear about your disappointment in the condition of your room. I will address your concerns with our Executive Housekeeper to investigate. Please rest assured that this is a true exception to our normal practices, nonetheless we endeavor to ensure there are no future recurrences. Additionally I am pleased to inform you we are currently in the process of refreshing our rooms to restore the look of the hotel and rectify areas of concern, providing future guests with a high quality product Novotel is renowned for. Please contact myself prior to your next booking as I would like to ensure your next booking as I would like to ensure your next stay is more memorable then your last. Sincerely, Joshua Lowe Assistant Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Kathleen Families - 12/06/2018
« Enjoyable stay »

When we arrived our keys and welcome bag were all ready, our room was nice & clean, staff was very polite. Suggestions to make it a better experience, we booked the room for 3 adults & 1 child, it would have been nice to have enough glasses & cups in the room to cater for the number of people staying, since we nominate who is staying in the room. No rooms have a balcony, I think it would have been lovely to be able to sit outside on a balcony, there was a balcony outside our window, some modifications so people could access this would be great..

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kathleen, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. I do apologise for the inconvenience we caused you when our housekeeper’s serviced your room, as there were more than two guests in your room, your amenities should reflect this and for this I truly apologise. I have shard your comments with our Executive Housekeeper and asked that she investigates and follows up to ensure there are no future recurrences. Thank you again for sharing your experience Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Patrick F. Business - 12/06/2018
« Pleasant »

Friendly staff. No complaints. Like most hotels, the buffet breakfast was only luke warm.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Patrick, Thank you for taking the time to leave a comment on your recent stay with us. It is always a pleasure to receive positive feedback. In terms of your comments below, I will inform the kitchen team of the breakfast food. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
April Couples - 12/06/2018
« Good but not great »

The bed doesnt give access for wheelchairs on both sides. Shower is a good foot short of being fully accessible for wheelchair transfers. Shower chair is not suitable for transfer patients (eg. Paraplegics as my partner is). The hot water jug is above a safe wheelchair height and my partner could have burned themselves if anything went wrong. Door that adjoins rooms needs to be sound proofed (dont need to hear what the people next door are doing). Other than those few flaws it was a comfy stay.

Our hotel has responded to the review
Our hotel has responded to the review

Dear April, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. I am sorry to read of your disappointment in regards to our special access rooms. I will share your comments with our Front Office Manager as we are currently in the process of refreshing our rooms to restore the look of the hotel. Your feedback will be addressed during this period to rectify areas of concern as we strive to continuously improve the quality of our services. Please contact myself prior to your next booking as I would like to ensure your next stay is more memorable then your last. Sincerely, Joshua Lowe Assistant Manager Novotel Sydney on Darling Harbour

AccorHotels certified review
Lis Couples - 12/06/2018
« Not as we expected »

Not too bad. A lot of work needs to be attended there Quite sad looking and feeling in a lot of areas. Breakfast terrible People staying there should have priority over those not for 1 e.g.bar area!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Lisa, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

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