Hotel - Novotel Sydney on Darling Harbour
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Novotel Hotel

Novotel Sydney on Darling Harbour Hotel

100 Murray Street  Darling Harbour 
2009  PYRMONT
AUSTRALIA

4,468 reviews
TripAdvisor Rating Based on 4,468 reviews
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Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • High-speed Internet (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Babysitting on request
  • Tennis
    • Grass tennis court (Paying)
    • Hard tennis court (Paying, Nearby)
    • Outdoor tennis court
    • Tennis (Paying)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Athletics stadium (Nearby)
    • Basketball facilities (Nearby)
    • Billiards/Snooker (Paying, Nearby)
    • Football (Nearby)
    • Jogging track (Nearby)
    • Squash court (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 12 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

Novotel Sydney on Darling Harbour boasts 525 accommodation rooms, including six two-storey Loft Suites on the top floor of the hotel (with one or two bedrooms) boasting spa baths and spectacular views of the city.Spacious, contemporary and adaptable, the Novotel room is designed for natural living. Choose a Darling Harbour View Room to really take advantage of the excellent location and enjoy our unique view of the Sydney skyline.

  • 525 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 16 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Radio in room
    • Crib on request
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • Pay per view channel(s)
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating Based on 14,313 reviews

Our guest reviews for Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more
4.0/5 TripAdvisor Rating Based on 4,468 reviews
AccorHotels certified review
Anonymous Business - 18/09/2017
« Welcoming service with some lovely surprises. »

My stay was delightful. The room which I was upgraded to was huge, with comfortable beds and fluffy pillows. The service provided at check-in was welcoming and I felt at home straight away. The added bonus of a bottle of wine, fruit and biscuits was a lovely surprise and I felt valued as a member at the hotel. The service in the restaurant and bar was exceptional with friendly staff and warm smiles.

AccorHotels certified review
Anonymous Families - 18/09/2017

On Saturday morning I didn't see the complimentary breakky as the room was pretty empty early and I thought you bought breakky at the kiosk so I did then later realised. At the complimentary breakky Saturday morning a lady was really helpful and got me some baked beans which was so lovely as we are on a vegan diet. I was happy there was a vegan meal for dinner though think that could improve as you promote health. Then we ordered room service. I asked for vegan and gluten free options the lady misheard and suggested a steak, then I ordered steamed veg as had only vegan option the other night and she misheard again and said so salad. I kindly corrected her and then got steamed veg drowned in a puddle of butter. Luckily my daughters wasn't or she would have been very sick. Besides that and someone coming in to check our mini bar the location was great the breakky was good. So I would just recommend more vegan food and staff to listen. Also the man at the desk was kind to find us a room with a bath.

AccorHotels certified review
Afw Families - 18/09/2017
« The front desk officer is very good and efficient but the housekeeping is very poor / bad »

I walk in to the hotel to check if there is a room available and price. Instantly, I decided to check in but the officer said the room is not available yet because the housekeeping still needs time to prepare. Instead, the front desk offers to up grade the room so that I can check in immediately. So, it's a very good and efficient front desk officer. But the the housekeeping make up the sofa bed to become a bed just half way and never come back for about 5 hours. I have to call the housekeeping so that the sofa bed become ready for bed. Such a very lousy job of housekeeping.

AccorHotels certified review
Leigh H. Business - 18/09/2017
« Quite reasonable but small things need attention »

I stayed for 2 nights one week and 3 nights the next week. Booking in and out staff were very good. Room was clean although slightly the worse for wear and the room was serviced reasonably well. The problems were: 1) Room Service took over an hour to deliver an ice bucket and ice to my room and this only occurred after my second phone call 2) tea bags and sugar in the room were not replenished each day 3) Staff at breakfast were not able to tell if I had finished my breakfast and some food was removed before I had finished 4) The $35.00 cost of the breakfast on my first room bill, was not the corporate rate of $20.00

AccorHotels certified review
Anonymous Business - 18/09/2017
« as expected - great location close to ICC »

Hi enjoyed returning to the restaurant and seeing the updates in the aesthetics on the ground floor and restaurant area, contemporary and relevant. I did however find the rooms still to be quite outdated and needing a refresh to match the updates on the lower levels. It was quite frustrating to only have one tv remote in room 634 and two tv's!! also was a little annoying to have the key card de-activate 5 times over my stay and wa sonly on the last occasion that it was told to me that being close to a mobile phone or credit card could cause this !! ( info that would have been helpful at an earlier stage!)

AccorHotels certified review
Anonymous Families - 18/09/2017
« Ok nice but could have been better »

Room service menu is crap We were by the pool and my son left his shoes there we went back in ten minutes and some one had taken his New shoes. Was right near a camera. Found out that 2 boys whom were not even staying at the motel were also using the pool as there was no staff on at the frount door and any tom dick or harry can come and go as they please. For the money you pay i know there is better 3 nights $165 just for our car on top of your room

AccorHotels certified review
Casey Families - 18/09/2017
« Very Impressed »

We had a great stay! Room was excellent and the beds were beyond comfortable. Staff were very polite and helpful. Such a great location.

AccorHotels certified review
Anonymous Business - 18/09/2017
« It was a peaceful and relaxing experience for my first time in Sydney! »

Everyone was polite, helpful and the service was second to none.

AccorHotels certified review
Fiona M. Business - 18/09/2017
« The quality of the room was very poor. »

Staff at the reception were very helpful and efficient. The carpets on the floors from the lift lobby to the room are thread bear and are lifting, the corridor needs to be updated . The room is high need of maintenance. for example the exhaust fan was pushed in, the bath/shower base had cracks, the room smelt damp. It is very disappointing that room valued at over $400 per night looks 20 years old. however, it was clean. The tissues are poor quality and felt like sandpaper when I used them.

AccorHotels certified review
Poonam Couples - 18/09/2017
« Mrs »

We enjoyed our stay at Novotel sydney on Darling harbour, staff was very helpful, good breakfast.

TripAdvisor review
Couples - 18/09/2017
« Highest Praise to Andrew .. manager of Novotel Sydney on Darling Harbour »

Accor .. you need more managers like Andrew ! We have never felt so welcomed and so valued Accor members as with the reception we had at the Novotel Sydney on Darling Harbour by the manager Andrew and his excellent staff. On arrival we were immediately upgraded to fabulous Room 1016 with wine awaiting us courtesy of Andrew. The weather in Sydney was atrocious that day ( and I was recovering from chemo-therapy treatment ) so it was so very special to be treated so graciously by Andrew. Our complete overnight stay with dinner and breakfast was of the highest standard. We have thoroughly recommended Andrew's Novotel to our friends .... and we will certainly be staying here again when in Sydney next week.

TripAdvisor review
Business - 18/09/2017
« Perfect Location »

Great place with friendly staff in a very handy location. A two minute stroll down the stairs and your in the Darling Harbour Complex plenty of eating choices to be found and we also ate at the Novatel Restaurant as well which was delicious.

AccorHotels certified review
Jocelyn S. Solo - 17/09/2017
« Not good »

I am not happy I am Single, age 75 years old. I loved staying at Novotel Darling Harbor , I am a silver Accor Member and because I do not like lifts. I have stayed a few times quote to my Friends how wonderful this Hotel is so handy to everything. I arrived from Brisbane on Tuesday 13th September and girl ask for credit card and could she print my booking of free night,which she did and on the paper she printed had $856.80 and she said no money will be taken out. I have a Samsung Tablet, Tuesday night I checked and $1,354.70 had been taken off my Credit Card, Wednesday morning saw the girl at main counter and she said she would fix the mistake up. Checking out the girl printed my receipt out and on the account 3 mini bars $8 twice, and a $4, I don't use mini bars too expensive. a Breakfast, girl took that off I had no Breakfast at the Hotel, 2 room services yes I did, Thai Chicken and Rice was great. Tuesday12th and Friday 15th September and I thought reasonably price. So in total my Account at Novotel Darling Harbor cost me $2,297.50 when my account should have been $856.80 plus room Service. Please my Credit Card is over drawn, and this needs to be finalize now. My experience very upsetting and needs to be fixed.

AccorHotels certified review
Kerry. Couples - 17/09/2017
« Our stay was very enjoyable. »

We found all staff really nice, very pleasant indeed; loved the decor in the hotel and our room was very nice, food lovely as well, nothing negative to say; all good..

AccorHotels certified review
Business T. Business - 17/09/2017
« Easy stay with pleasant facilities and staff »

Whilst there was a small hiccup with my booking the staff quickly rectified the situation. We had flown in early not expecting to get into our rooms as we were on business and there was a few of us but the staff rung about one hour after our arrival to say the rooms were ready which worked really well for us and was very much appreciated. I had a great room with Harbour Views making it easy to relax at night after a long day.

AccorHotels certified review
Terri M. Friends - 17/09/2017
« Pretty good. »

The public areas of the hotel are nice, but other areas could do with a refit.

AccorHotels certified review
Sherry Business - 17/09/2017
« Nice Comfortable stay »

Room was nice and comfortable with a slight view of the habour. In Room Dining Service would be wonderful if hours were extended till midnight Check In and Out were pretty fast and easy

AccorHotels certified review
Belinda R. Business - 17/09/2017
« wonderful service, beautiful hotel and great location »

very accommodating, beautiful food and had a fabulous time. was visiting the ICC.

AccorHotels certified review
Kate Friends - 17/09/2017

Room very satisfactory and the lay out of the restaurant/bar area was very nice and relaxing. Choice of food was excellent. Look forward to staying agina

AccorHotels certified review
Petet L. Families - 17/09/2017
« Lovely stay in Sydney »

My wife and I spent a lovely couple of days in th Darling Harbour area , the staff were superb and the accommodations was clean tidy and of a high standard so great❤️

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