Hotel - Novotel Sydney on Darling Harbour
Novotel Hotel Novotel Hotel

Novotel Sydney on Darling Harbour Hotel

4.0/5 4,929 reviews
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  • The hotel has wifi WIFI/Internet Access
  • The hotel serves breakfast Breakfast
  • The hotel has a bar Bar
  • The hotel has a parking Parking
  • The hotel has a restaurant Restaurant
  • The hotel has air conditioning in rooms Air Conditioning
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Services in the hotel and nearby

Check-in from 14h00
Check out up to 11h00

Services and practical information

Paying
  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in the communal areas
    • WIFI in your room (Paying)
  • Parking
    • Private indoor parking (Paying)
    • Private enclosed outdoor parking (Paying)
    • Bus/coach parking area
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
    • Air conditioning
    • Manual temperature control
    • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Japanese
  • Reception open 24 hours a day
  • Early check-in/Late check-out
    • EARLY CHECK IN FROM 8AM (Paying)
    • LATE CHECK-OUT UP TO 5PM (Paying)
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Babysitting on request
  • Tennis
    • Grass tennis court
    • Hard tennis court
    • Outdoor tennis court
    • Tennis
  • Boat excursions  (Nearby)
  • Bicycles rental  (Nearby)

Catering

  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
See all services

Hotel location

Our rooms

Novotel Sydney on Darling Harbour boasts 525 accommodation rooms, including six two-storey Loft Suites on the top floor of the hotel (with one or two bedrooms) boasting spa baths and spectacular views of the city.Spacious, contemporary and adaptable, the Novotel room is designed for natural living. Choose a Darling Harbour View Room to really take advantage of the excellent location and enjoy our stunning view of the Sydney skyline.

  • 525 rooms
  • 100% non-smoking hotel
  • 6 rooms for people with reduced mobility
  • 16 family rooms
  • 42 connecting rooms
  • Extra bed in room for child
  • Baby bed
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Radio in room
    • Remote control TV
    • Baby bed
    • Work desk in all rooms
    • Pay per view channel(s)
    • Satellite/cable colour TV
    • Manual temperature control
    • Phone with 2 handsets in room
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • RJ 45 outlet
    • Minibar
    • Coffee/tea making facilities
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

4.2/5 AccorHotels Rating 21,086 reviews

Our guest reviews for Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more
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4.0/5 TripAdvisor Rating 4,929 reviews
Brant J. Business - 14/09/2018 AccorHotels certified review
« Great location and great service. »

From booking the rooms over the phone to checking out all staff were very accommodating and very pleasant.We were greeted warmly by Andrew who was extremely courteous,friendly and helpful. The rooms were neat and tidy and had amazing views and was in the perfect location ,close to all the amenities we needed.I would definitely stay here again and would and have recommended Novotel Sydney on Darling Harbour to friends and colleagues.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Brant, Thank you for taking the time to leave a comment on your recent stay with us. It is always a pleasure to receive positive feedback especially as one of our valued Accor Plus Platinum members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Paul M. Business - 14/09/2018 AccorHotels certified review
« As an Accor Member- I expected a nicer room view »

The experience was OK. I was very much disappointed with the room that I was issued. There was no view at all! I would have thought that being a silver member of accor, i would have been issued something better than a 2nd floor with no view.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul M., Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to your room allocation, we can see that you had a preference of an early arrival. We had allocated this room as it was ready at the time of your check-in. Our upgraded rooms are ready to check-in the normal time of 2pm. I apologize for this confusion and I will ensure to share with the team to explain this on check-in. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacqui Paurini Assistant Front Office Manager Novotel Sydney on Darling Harbour

Anonymous Business - 14/09/2018 AccorHotels certified review
« Okay »

I booked and paid for a queen room but on check-in was upgraded to a different room with 2 double beds. The upgrade was appreciated but it wasn't what I wanted, I was looking forward to a queen bed by myself. The hot water in the bathroom was luke warm at best. Even with the hot tap at full strength and no cold water on, the shower was just warm. This happened at night and in the morning. The hotel is nice but for 300 bucks mid week, I expected a hot shower at least.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jason, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I have passed on your feedback to the Chief Engineer to ensure that we have the water fixed before we check another guest in. I apologize that you had to have this issue during your stay. Also, I have passed onto the team to ensure they are communication with guests before changing their room type. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacqui Paurini Assistant Front Office Manager Novotel Sydney on Darling Harbour

Mike S. Couples - 14/09/2018 AccorHotels certified review
« Great stay. »

Everything as it should be from check-in to check-out

Our hotel has responded to the review
Our hotel has responded to the review

Dear Mike, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Anonymous Couples - 14/09/2018 AccorHotels certified review
« Needs a refurbish! »

Service was very good, views and location are great but the hotel it's self is very old and needs a refurbish. Something leaked in the bathroom. The room smelt. The carpets were filthy.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kristy, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. In regards to the state of the room, we have definitely taken your comments on board. We are pleased to let you know that the Hotel has begun a soft room refurbishment which definitely includes replacing the old carpets. The refurbishment will conclude by the end of this year. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back and better serve you in the near future. Sincerely, Jacqui Paurini Assistant Front Office Manager Novotel Sydney on Darling Harbour

Teoh T. C. Friends - 14/09/2018 AccorHotels certified review
« FANTASTIC EXPERIENCE »

I was extremely satisfied with the hospitality extended to me during my stay that I extended an additional day. A BIG Shoutout to your front desk staff Beatrice who assisted me and made the stay wonderful ( I was there for my wife's birthday). Kudos and keep it up.

Andrew B. Business - 14/09/2018 AccorHotels certified review
« Efficient and friendly service in a modern setting makes my work travel (almost) fun. »

Overall the experience was very good. The concierge offered to take my bag (I declined as not required for me). Efficient check in and check out from the friendly staff member who wished me an enjoyable stay and advised me of any new benefits (like the change to the complimentary drink that allows greater choice of options - good move!). Only 2 minor annoyances - firstly, the pillows were a bit too firm for me (I probably could have made a change from the cupboard or by request but I didn't). Secondly, I came in late one night and the doors were closed - after hours access could be easier or better signed possibly. I wasn't the only one trying to get in at that moment. We got in after a bit of trying but still not sure how. Other than that all good. I'm looking forward to my next reservation in October. Regards,

Ada R. Couples - 14/09/2018 AccorHotels certified review
« Great stay in an excellent location »

Excellent! This was our first stay at this hotel. Staff were friendly and helpful. We received gifts for our anniversary. The location is so convenient. The buffet breakfast was the best one we'd ever had.

Chris M. Couples - 13/09/2018 AccorHotels certified review
« Met all my expectations »

Hotel well positioned for light rail service and bars and restaurants in Darling Harbour. They were reburbishing our floor of the hotel while we were there, this was needed. Our room was very comfortable and the service throughout the hotel was very good and staff very friendly.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Anonymous Business - 13/09/2018 AccorHotels certified review
« comfortable and convenient »

service was attentive and i appreciated the way the reception staff assisted with solving an issue.

Peter L. Business - 13/09/2018 AccorHotels certified review
« Mr. Peter L. »

Very nice. Great location and room with a view of Darling harbour. Very good concierge and dining area - although I did not have breakfast as was not included in reservation.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Peter, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Mseth Business - 13/09/2018 AccorHotels certified review
« Great location »

Great customer service friendly and help full staff. Had dinner and was attended by a beautiful friendly staff Sydney. Every thing was just perfect.

Our hotel has responded to the review
Our hotel has responded to the review

Dear MSeth, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Paul Business - 13/09/2018 AccorHotels certified review

Very Nice

Our hotel has responded to the review
Our hotel has responded to the review

Dear Paul, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Jodie P. Business - 13/09/2018 AccorHotels certified review
« Welcoming comfortable well located hotel »

I really enjoyed my stay at the Novotel, the amenity was very good. The service was great. The location is amazing and I will be back.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Jodie, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Sharon Business - 13/09/2018 AccorHotels certified review

pleasant

Our hotel has responded to the review
Our hotel has responded to the review

Dear Sharon, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Roger Business - 13/09/2018 AccorHotels certified review
« Very pleasant and realxing »

Very relaxing

Our hotel has responded to the review
Our hotel has responded to the review

Dear Roger, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

David A. Business - 13/09/2018 AccorHotels certified review
« Met my needs very well »

Attentive service

Our hotel has responded to the review
Our hotel has responded to the review

Dear David, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Kim Families - 13/09/2018 AccorHotels certified review
« Great »

Great front desk was very helpful

Our hotel has responded to the review
Our hotel has responded to the review

Dear Kim, Thank you for choosing to stay at Novotel Sydney Darling Harbour. I am glad to read you enjoyed your stay. We look forward to welcoming you back to the hotel soon. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Stephen L. Solo - 13/09/2018 AccorHotels certified review
« Most satisfactory. What I've come to expect from Accor Hotels. »

Completely satisfactory. From the moment I arrived - the complimentary bottle of wine and water was my first surprise - a great surprise! My room was exactly what I was after - the window view was magnificent. The room was clean and functional. The morning breakfast was definitely note worthy. Again, the view and the way the breakfast functions for guests is just simple and achieves a great start to anyone's day. I had colleagues visit after they'd been at a conference at the ICC one evening - they all complimented the hotel for it's atmosphere and hospitality of the staff. Highly recommend the hotel - will stay there again!

Our hotel has responded to the review
Our hotel has responded to the review

Dear Stephen, Thank you for choosing to stay at Novotel Sydney Darling Harbour and taking the time to provide us with feedback. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Ronald L. U. Business - 13/09/2018 AccorHotels certified review
« It was a home away from home during my one week stay at Novotel Darling Harbour. »

The crew are warm and always willing to assistant me throughout my stay. The concierge team are well informed of the means to travel to and from the hotel.

Our hotel has responded to the review
Our hotel has responded to the review

Dear Ronald, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

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