Novotel Sydney on Darling Harbour Hotel 4.5 stars

TripAdvisor rating 4.0/5 5,292 reviews
Novotel Sydney on Darling Harbour
See on a map
+ 27 Services
Book this hotel

Room 1

Number of guests
Children's age
Best price guarantee How it works?

Le Club AccorHotels

Free: become a member

When making a booking at this hotel:

  • I earn Status & Rewards points

  • I can use my Rewards points

  • I benefit from advantages

  • I cannot take advantage of the Members' rate

Hotel extras

  • Located in the heart of Darling Harbour adjacent to the International Convention Centre

  • 525 Spacious guest rooms, some with views of the Sydney City Skyline and Darling Harbour

  • The Ternary Restaurant & Bar serving sensory experiences with local produce

  • Enjoy your Leisure time with a Pool, Gym & Tennis Court located on site

  • 11 versatile Event Spaces to create your ideal meeting or special event

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 11h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • ParkingPaying
  • Accessibility for people with reduced mobility
  • Babysitting on request
  • 100% non-smoking hotel
  • Air conditioned
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Early check-in/Late check-outPaying
  • Dry cleaning / Ironing
  • Currency exchange
  • Porter
  • Concierge
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Babysitting on request
  • Tennis
  • Boat excursions (Nearby)
  • Bicycles rental (Nearby)
Catering
  • Breakfast
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
Business services
  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Novotel Sydney on Darling Harbour

100 Murray Street
Darling Harbour
2009
pyrmont
australia

Tel: +61299340000

Fax: (+61)2/92887189

Contact email

Check-in from 14h00

Check out up to 11h00

  • NOVOTEL DARLING HARBOUR :   443 DARLING HARBOUR

  • CENTRAL STATION :   INTERSTATE CENTRAL STATION

  • By plane

    KINGSFORD SMITH SYD At 11km / 6.88 miles

  • By boat

    CIRCULAR QUAY At 2km / 1.25 miles

  • By boat

    ROCKET FERRY At 0.1km / 0.06 miles

  • By helicopter

    SYDNEY AIRPORT At 11km / 6.88 miles

  • By car

    BRADFIELD HWY (PACIFIC HIGHWAY) At 2km / 1.25 miles

  • By car

    OLYMPIC DRIVE At 16km / 10 miles

  • By train

    CENTRAL RAILWAY STATION At 0.6km / 0.38 miles

  • By train

    CONVENTION LIGHT RAIL STATION At 0.1km / 0.06 miles

GPS :-33.872715, 151.197555

Our accommodations

Novotel Sydney on Darling Harbour boasts 525 accommodation rooms, including six two-storey Loft Suites on the top floor of the hotel (with one or two bedrooms) boasting spa baths and spectacular views of the city. Spacious, contemporary and adaptable, the Novotel room is designed for natural living. Choose a Darling Harbour View Room to really take advantage of the excellent location and enjoy our stunning view of the Sydney skyline.

Superior Pyrmont View Room with 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Superior Pyrmont View Room with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Deluxe Room, 1 Queen Size Bed, City Skyline View

  • Max. number of persons: 2
  • Area: From 30

Deluxe Room, 2 Double Size Beds, City Skyline View

  • Max. number of persons: 4
  • Area: From 30

Executive Darling Harbour View Room with 1 Queen Bed

  • Max. number of persons: 2
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Darling Harbour View Room with 2 Double beds

  • Max. number of persons: 4
  • Area: From 33
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard Room 1 Queen Bed Pyrmont View

  • Max. number of persons: 2
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Standard Room 2 Double Beds Pyrmont View

  • Max. number of persons: 4
  • Area: From 28
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Darling Harbour View Suite with 2 Double Beds

  • Max. number of persons: 4
  • Area: From 51
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Darling Harbour View Suite with 1 Queen Be

  • Max. number of persons: 3
  • Area: From 44
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Loft Darling Harbour View Suite 1 King Bed

  • Max. number of persons: 3
  • Area: From 64
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Executive Loft Darling Harbour View Suite 2 King Beds

  • Max. number of persons: 4
  • Area: From 78
  • Wireless internet in your room
  • Satellite/cable colour TV
  • Bathroom products

Our restaurants and bars

THE TERNARY

Type of cuisine: International

The unique style and personality of The Ternary allows our guests to experience three distinct offerings; the Grill Kitchen, the Asian Kitchen and the Wine Bar, in one inviting, social and harmonious open space.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

18:00 - 22:00

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

THE TERNARY BAR

Photo non contractuelle / Strictly non binding

The Wine Bar is an isle of relaxed intimacy within The Ternary. Unlike the theatre, colour and action of the open kitchens, the bar is a place for conversation and relaxation.

Lunch

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Dinner

  • Mon
  • Tue
  • Wed
  • Thurs
  • Fri
  • Sat
  • Sun

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 13

  • Maximum size: 850

  • Maximum capacity: 250 people

  • Maximum banquet capacity: 250 people

Find out more

Our guest reviews for
Novotel Sydney on Darling Harbour

100% genuine reviews from our guests

Find out more

AccorHotels Rating 4.3/5

27,544 reviews

tripadvisor

TripAdvisor Rating 4.0/5

5,292 reviews

TripAdvisor Certificate of Excellence
Certificate of excellence 2019

An old favorite

Customer review rating 4.3/5

Allan Business - 11/10/2019 AccorHotels review

A short but comfortable stay in a well appointed and located Hotel. Staff were friendly and helpful and made me feel at home. I have no hesitation in recommending this Hotel and its fabulous location.

Dear Allan We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Le Club Accor members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Pleasant overnight stay

Customer review rating 4.3/5

Anonymous Couples - 11/10/2019 AccorHotels review

Very impressive appearance; well looked after at reception and in the dining areas; room/shower area in very clean order. We could not have asked for more.

Dear William Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Plus Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Good for kids

Customer review rating 4.3/5

Alex L. Families - 11/10/2019 AccorHotels review

Hotel to mall is just 5 minutes covered walk way. Kids enjoy the playground and esplanade at the harbour side. Excellent location for family with kids.

Dear Wai Fong L., Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Plus Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Rooms were lovely but service was very average

Customer review rating 4.3/5

N/a Business - 11/10/2019 AccorHotels review

Our group booking was a complete mess on arrival! My PA had called and confirmed the arrangements a number of times to ensure everything went smoothly (we had 4 rooms booked under my details, with sub contact names listed for each) and when we arrived rooms had been swapped to others and we were even missing one room booking. When we finally got the rooms sorted, some of our bags were misplaced. Then there was a mix-up at the end when one of my staff was staying an extra day and was meant to be done on my Accor points and we were going changed a full additional night. My PA had to call while she was on sick leave and spend 30mins on the phone to get the issue sorted. It was not a great experience.

Great location, very roomy

Customer review rating 4.3/5

Mp Friends - 10/10/2019 AccorHotels review

The location was excellent. The rooms were larger than expected for CBD. Staff were professional and courteous.

Dear Donna We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Le Club Accor Gold members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Best Platinum experience in Sydney

Customer review rating 4.3/5

Malcolm M. Business - 10/10/2019 AccorHotels review

As a well traveled Accor Platinum member , I am always interested to see the variety of benefits afforded to platinum members . The Novotel Darling Harbour would have to be THE BEST platinum experience in Sydney .

Dear Malcolm We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Accor Plus Platinum members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Night away

Customer review rating 4.3/5

Maria Families - 10/10/2019 AccorHotels review

We had an excellent stay and were happy with everything

Dear Maria Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Le Club Accor Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

very comfortable and friendly

Customer review rating 4.3/5

Sharyn D. Couples - 10/10/2019 AccorHotels review

we were there for two days this time we usually average about 6 stays here in a year. All your staff are friendly and polite. They make you feel like family. Eric in bar/restaurant, the staff at reception, Tracey in Teirnary at breakfast. Beds are so comfortable and rooms are beautiful.

Dear Sharyn We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Accor Plus Gold members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Novotel Darling Harbour

Customer review rating 4.3/5

Pat S. Business - 10/10/2019 AccorHotels review

Had a great stay. Love the blackout blinds - put them in all of your hotels, please. Air con is not cool enough (this is common across Novotel locations) Elevators are really slow. Good location, but need to define between 2 hotels - taxi drivers don’t know which Novotel Darling Harbour is being referenced until you give a specific address. There was an incorrect charge on bill but never saw it until I opened the email receipt after paying (business account so didn’t bother following up.)

Welcoming, central to everything, friendly staff, great meals, both breakfast and dinner

Customer review rating 4.3/5

Mark Couples - 10/10/2019 AccorHotels review

Had medical appointments in Sydney for three days. Found the hotel central, taxi at the door, 10 minutes drive to Royal Prince Alfred hospital. Easy access to Darling harbour and a pleasant , invigorating walk around to Circular Quay and The Rocks. Breakfast was an easy affair with lots of fresh choices and the restaurant at night is highly recommended. We will stay again for our next medical check up in 3 months time.

Dear Mark We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Accor Plus Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Very enjoyable, very relaxing.

Customer review rating 4.3/5

Clarke T. Families - 10/10/2019 AccorHotels review

Our stay at Novotel Sydney on darling Harbour was very enjoyable and relaxing. The whole process from booking in, to restaurant bookings to checking out was seamless and smooth. The staff in all areas were attentive and polite; indeed we noticed that the staff were happy and acted like one big family which reflected in the service they provided. We stayed in a loft room and appreciated the space and amenities/facilities provided.

Dear Clarke We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback as one of our valued Accor Plus Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Efficient professional and friendly service

Customer review rating 4.3/5

Greg B. Business - 10/10/2019 AccorHotels review

Hassle free and seamless

Dear Greg, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Comfortable, friendly

Customer review rating 4.3/5

Anonymous Families - 10/10/2019 AccorHotels review

Super comfortable bedding. Clean room, dated bathroom but clean. Very friendly staff. Great breakfast

Dear Kareena We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Comfort

Customer review rating 4.3/5

Marsha Friends - 10/10/2019 AccorHotels review

The room and beds very cozy n comfortable

Dear Marsha, We very much appreciate your comments regarding your stay at the Novotel Sydney on Darling Harbour. Thank you for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

It was exactly what we have become to expect from this hotel, very welcoming.

Customer review rating 4.3/5

Anita W. Couples - 09/10/2019 AccorHotels review

Room was excellent, food was good and staff were all excellent.

Dear Anita Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Plus Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

Great to have a room to suit a family of 5.

Customer review rating 4.3/5

Anonymous Families - 09/10/2019 AccorHotels review

Excellent helpful staff I arrived with 3 children - having driven from Bne. Husband flew in from work. The room could fit a QB, DB and sofa, instead of 2xDB and sofa. I would suggest adding a QB for a more comfortable stay

Dear Claire Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Accor Plus Silver members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

The overall experience was lovely

Customer review rating 4.3/5

Jeff D. Friends - 09/10/2019 AccorHotels review

Great room . Lovely staff . Good breakfast . Great bar

Dear Kathryn Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Le Club Accor members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour

I have stayed here numerous times but won't again.

Customer review rating 4.3/5

Scott W. Business - 09/10/2019 AccorHotels review

The room, facilities were as normal but the customer interface was incredibly frustrating, to the point where I won't come back and this is the only time in my life I said this. I had stayed the week before and extended which was booked by a travel agent for work but now it looks like my personal card was charged, something I didn't need. I then stayed the following week and whoever I dealt with at the front desk was incredibly inexperienced, kept having to go behind to talk to the manager, left me waiting for enough time to make me late for my breakfast appointment. All this because I came down to give a courtesy message that the travel agent would be extending the booking. I then returned that evening to the keys recoded (I had confirmed with the travel agent they had extended) and again, another wait because there was some sort of note of the file from the mornings interaction that required further investigation but because of the time the lady couldn't confirm. I'm a realist so I understand there are two sides to every story but my side has me feeling strong enough not to stay again.

Dear Scott, Thank you for taking the time to tell us about your experience at the Novotel Sydney on Darling Harbour. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Scott, I can see that there was a number of separate bookings made by your agent. I can see there was definitely a breakdown of communication between the agent and our team. As you are a valued guest, this should not have affected you at all. Again, please accept my apologies that this had affected your stay. I can see that your account was charged for the incidentals from the 25th-27th and the charge back for these dates states that room only is to be covered. If this is incorrect, please let me know and I will ensure to get this issue resolved. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Jacqui Paurini Guest Relations Executive Novotel Sydney on Darling Harbour

Family friendly experience.

Customer review rating 4.3/5

Anonymous Friends - 09/10/2019 AccorHotels review

Staff are exceptional from check in to bar to restaurant. Foyer furnishings are stained and need updating. View from city view rooms is now mostly blocked due to new hotel tower in Darling Harbour which always use to be a real advantage of this hotel.

Dear Sara Thank you for taking the time to share your feedback. While you mentioned you had an enjoyable stay overall I will forward your comments onto our team, it is feedback like this that we learn from and use to improve our standards. I will also share your comments with our Operations Manager as it allows us to improve on those concerns you have raised, providing future guests with a high quality product Novotel is renowned for. We do hope you enjoyed your stay and we hope your next visit will be another memorable stay. Regards, Richard Holt General Manager Novotel Sydney on Darling Harbour

Overnight stay as in Sydney for the Rugby League grand final. Very happy with choice of hotel.

Customer review rating 4.3/5

John M. Friends - 09/10/2019 AccorHotels review

Friendly staff, easy check-in. Room comfortable and spacious.

Dear John Thank you for taking the time to leave feedback on your recent stay with us. It is always a pleasure to receive positive feedback as one of our valued Le Club members. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Richard Holt General Manager Novotel Sydney on Darling Harbour
Our most recent 20 reviews

In partnership with TripAdvisor

Our other hotels nearby

All our hotels in pyrmont